Hampton Inn & Suites Mt. Juliet

Great place to stay in, friendly employees is a plus.

LOCATION WAS GREAT AND EASY TO ACCESS. THE STAFF WAS GREAT AND FRIENDLY, VERY ACCOMODATING TO OUR NEEDS. THE BED WAS COMFORTABLE AND ROOM WAS VERY CLEAN. WILL DEFINITELY BE COMING BACK TO STAY AGAIN. I CAN'T SAY ANYTHING ABOUT THAT. EVERYTHING WAS GREAT.

I booked handicap accessible room that was very spacious, clean, and beds were so comfortable. Staff was friendly and accommodating. Continental breakfast was great for the two days we stayed.

Great location. Staff was very friendly. We had the King Suite. Extremely large room. I felt the AC didn’t keep it as cool as we like. The hallway was colder than our room. The bed was really firm. I am not a fan of overly firm beds. Pillows not good in my opinion. The bathroom was on a motion sensor. While showering the light would turn off. Was disappointed with the continental breakfast. Very limited. Ice machine on the second floor wasn’t working. I just felt like it was subpar. Expected better.

Exceptional

The hotel was a nice hotel, but the pool was not open. It did not say that when I booked it and I was very disappointed because the whole purpose of booking my stay at that hotel was so that my grandson could swim in their pool so I was very disappointed and very upset that I paid that much money for a hotel room with no pool.

We enjoyed a nice room with 2 queen beds, unfortunately I killed a roach in the bathroom, and the bathroom wasn’t really sufficiently clean. And thankfully that was the only roach we saw. We were sad that we were told the day of check in that the pool was unavailable due to renovations. I would’ve booked elsewhere had we known about that. That was an important part of our stay. The coffee in the morning was delicious and I believe it is available at all times in the lobby which I think was nice. Overall I would give it a 7 out of 10. The staff at check in were very kind. The breakfast was your normal continental breakfast and very well attended.

Complimentary breakfast Jacuzzi was small and the jets were not strong. Only one elevator worked. Had King Room. Bed only a couple pillows.

Clean, comfortable hotel. Beds do need couple of softer pillows not just firm.

They were great we had to make last minute arrangements since the holiday inn checked us out a day early and said they had no room

Exceptional

Everything at the property was great, really spacious rooms and wonderful breakfast bar

No problems. Everything was good!

The reception was amazing. The staff was super helpful, the rooms were clean and well maintained, I mostly love the location. it was near everything right out of the parking lot. we had an amazing 3 night stay and def will return and only use this property while we are visiting Nashville!

Breakfast was what you expect for free

Very good

An excellent stop. Skip Nashville and head here.

Super nice!! Staff really friendly!

The staff at this property are wonderful. It is in great condition. Occasionally I like room service delivered to the room. They have an attached restaurant and you can pick food up. That worked for us. It has a resort feel around the pool. Lovely fire pits.

Clean easy to access restaurant s nearby

Clean easy to access restaurant s nearby

Beautiful lobby and rooms. So clean and well maintained! Friendly, helpful staff! Great hot breakfast. Will stay here again!

Breakfast was good and a good variety. I really liked the waffles. The eggs.

Breakfast was good and a good variety. I really liked the waffles. The eggs.

Yes 👍 👍 breakfast was great

Room was clean, staff were very welcoming. Parking was free and within view of the room. Fresh breakfast from 6 am.

Great

The pool wasn't available

Food and service was great The pool wasn't available

Exceptional

Exceptional

Great hotel. Late arrival, no problem. The desk was attended by such a nice gentleman Saturday night. Very pleased with the layout of our room and cleanliness.

Affordable and proximity to events.

Room was clean breakfast was good fresh. They had the pool closed which coulda been posted on website when booking we stayed for an indoor pool to find out it was closed upon arrival

Price

Exceptional

I wrote a review

The location I wrote a review

Price

Breakfast was not good.

We really enjoyed our stay at this Hampton Inn. The hotel is in a great, safe location with plenty of restaurants and shopping nearby. The room was clean, the property well-maintained, and the staff were friendly and helpful. Great value as well - we will return to this hotel on our next visit to the Nashville area.

After the first 2 night, I found out the door to the room was not locking when we left. After I brought to the GM attention, she upgraded us to a different room immediately. Staff is top notch, definitely recommend staying here. Traffic a little congested, but we will be back again.

Clean room. No smart TV. Breakfast was just okay.

The staff worked hard to please. The beds were very comfortable.

The property was very nice and convenient to many eating establishments and shopping. Our room was clean and quiet. The staff were all very friendly and helpful, and each morning there’s a free breakfast offered to guests. We would definitely recommend this hotel.

Will not stay here again. Shower leaked in the floor. Lighting in bathroom was very dim. Overpriced for the condition.

No hot water. Boo!

Super clean! Friendly, helpful staff! Very comfortable room. So many times I've stayed in places that we supposed to be accessible and weren't. This room was completely accessible. The bathroom had rails at the toilet and the bath tub had rails, a removable shower head, and a bench seat that could be lowered across the tub.

Super clean! Friendly, helpful staff! Very comfortable room. So many times I've stayed in places that we supposed to be accessible and weren't. This room was completely accessible. The bathroom had rails at the toilet and the bath tub had rails, a removable shower head, and a bench seat that could be lowered across the tub.

Good breakfast. Friendly and helpful staff.

Good breakfast. Friendly and helpful staff.

Breakfast was good

Booked for the pool after the full refund date, we got an email saying the pool was closed. Was told it would be up to the hotel to decide to give us a refund since we cancelled after the date, no refund given. If we would have KNOWN BEFORE the refund date, we would have cancelled earlier

Booked for the pool after the full refund date, we got an email saying the pool was closed. Was told it would be up to the hotel to decide to give us a refund since we cancelled after the date, no refund given. If we would have KNOWN BEFORE the refund date, we would have cancelled earlier

Security area, start nice Bathroom sliding glass door old and hard to open or close, toilet is not suitable for elderly it’s too low. Lots of noise from vehicle run out side

Security area, start nice Bathroom sliding glass door old and hard to open or close, toilet is not suitable for elderly it’s too low. Lots of noise from vehicle run out side

The staff were very helpful and friendly. The room was very clean and quiet. The breakfast had quite a few choices and was good for that type of set-up.

Very good

Very dated but clean , disappointing that pool and hot tub still closed I've booked her threee times now probally will be last till pool and hot tub comea back , just a perk i like

Superb

Pleasant

Room was nice had some issues with the AC and TV not working but overall place was nice and breakfast was good!

Friendly staff, clean and comfortable room, breakfast items were good, great location that was close to shopping, easy access to highway.

Exceptional

The room was beautiful and comfortable and clean ! The staff was friendly ! I dont recommend the buffalo wild wings next door as i recieved food poinoning from this place as well as poor service ! The warffle house across the stress is where to go! The hotel is amazing and location is right across from the mall!

Hotel was very nice. Staff was friendly and personable. Breakfast was very good with lots of options. Would definitely stay here again next time I’m in Tennessee.

There was strong perfume in the room to the point it was uncomfortable. I wonder what they were trying to cover up.

Great place. clean room

Clean room, friendly staff

Sad because the pool was unusable

Friendly, helpful employees & comfortable beds. Great parking. Slight odor in room, maybe just air off until I turned on, was not big issue.

THE ROOM DIDNT HAVE A MICROWAVE

The listing doesn’t match the amenities offered. (Without reading the fine print)

Nothing

Yes

Very nice!

Friendly staff, comfortable rooms, great breakfast!

Neat clean room

Staff was super! Giving guests water was a nice addition. There didn’t seem to be any recycling for the plastic, or paper for that matter.

The room was dirty the bathtub had some weird sticky coating on it. There were leftover rose petals all over the bathroom from whoever stayed there previously. Breakfast was undercooked

Overall stay was nice

Cleam room. The staff was very nice

Excellent breakfast

Very fast check in and the room is immaculate.

The clerk at check in was not very pleasant. The room was dated. Water pressure in the shower was very weak. Not impressed with the hotel at all.

The only downside was thst the neighborhood around the hotel was a little run down and seedy, but this is not the fault of the hotel.

Everything was great.

That there was no swimming pool we were look forwards for that

The pool was closed for renovations. Grandkids were expecting a pool to swim in.

Rose did a excellent job for her duties Bigger bathroom

found dried up blood on my pillow and it wasn't mine. pretty gross if you ask me. no blood on my pillow would have been awesome

Just a pleasant stay! Rose at check in was so welcoming and our room spacious and clean!

Easy to find Nothing

Cleanliness. Updated furnitures. Replace carpets

Easy check in

Good Good

Great room and service.

Both of them were pleasant and helpful. The bathroom floor was very sticky feeling (with my shoes on). It gave me the feeling that my room was not cleaned good.

Breakfast amazing as always. Beds where great. Room need a bit of help ceiling was cracked a little with what looked to be dark spots not sure if it was mold or not. Room according to booking.com was 100$. Total cost for a double queen was 165$ ( Cost breakdown $100 room, $40 in fees/taxes plus the $25 for any damage to the room.)

No microwave. Frig did not get cold

Really good coffee

It was spacious, clean and comfortable. Everything was perfect.

You can tell it was renovated. The a/c wouldn’t really work properly but it was cold outside so it kept our room cool at night.

Lovely room. We enjoyed the stay.

Large room, clean, quiet and friendly staff

The hotel and property were very clean. The pool has been closed since we were there last November 2024.... That was disappointing

clean room and hotel, great food, friendly staff

Very clean. Breakfast was fresh and had a large variety. Easy parking

The room was spotless but the Expedia website said it was cleaned daily so I asked management and said website was incorrect that its cleaned every 2 days.

Breakfast was lacking. Meh... Seems last time I stayed it was better. Need some real food. Bacon, sausage, eggs. Potatoes tasted like lemon... not good. Add some onion. The room was great but the carpets are actually sticky, need cleaning. The staff was helpful and professional... great! However, when I tried to call downstairs, housekeeping, wake up call, menu... all gave a busy signal, constantly, so I had to walk downstairs a couple of times. Inconvenient. Parking, on site, was great.

Very clean room. Pleasant receptionist.

Rooms were clean, beds comfortable , sheets and pillows had nice linens. biggest drawback was on Nov. 11 at 7:30 pm when we checked in the person at the front desk was not the slghtest bit friendly nor professional. It was clear she did not want to be at work. There was a container of snacks on the counter that I asked about and she said in a brust manner " those are for the club members" I said fine well could I purchase one of the items and she responed " those are for Club members! I them asked If she carried the particular item in her snack supply and her reply was " I dont Know!. End of conversation. You hotel is nice but she is not helpingyour business.

Clean room

Very clean. Would definitely stay here again.

Have stayed here multiple times prior to Covid. Always enjoyed the stay. I think the site needs renovated. We had issues with the plumbing in our first room was backed up. The room was our choice. First floor by the exit. They had us to move to the second floor opposite end of the building. But they took a nights charges off of our bill. But it was a huge hassle. Floors were sticky. Corners in the bathroom were dirty. Carpet in the first room was dirty. Large stain by the bed. We stayed there because we have family in Mt Juliet. May look elsewhere next time

I appreciate the fresh fruit available

Nice and quiet. :)

Everything was nice besides car seen a bug in shower

Yes

Gym needs an overhaul

Staff at check in around 4 pm on oct 25 was amazing!! Person at checkout at 9:30am oct 26 was not! She did not want to be bothered bc she was on her phone, rolled her eyes when i asked for a receipt please, handed it to me saying notbing!! Rolled her eyes again. Not one word from her the whole time! I did not catch her name.

Get rid of the terrible light that automatically goes on in the bathroom in the middle of the night that totally wakes you up.

Room Service: rooms not cleaned acc. To posted schedule. We had to request room cleaning. Under staffed. Front desk person not too friendly. Lacked Hospitality training is poor.

Great breakfast, convenient and safe location, clean and quiet rooms

Hi everyone here has been very pleasant, our flight was delayed and with no problem gave us a later check out. when we requested a tub, we got it, that has not happened with other properties, very comfortable room, spacious

Stop over to one of our final destinations, was very convenient.

Good place to stay traveling through

The room was clean and the staff was very polite.

The continental breakfast was one of the best I’ve had a hotel. This hotel was much nicer than the Holiday Inn Express across the street that I stayed at last time I was in this area. I chose this hotel because it had an indoor pool, but it was closed due to renovations. That should have been posted on Expedia before I booked the room.

Our room is spacious, quiet, and the bed was extremely comfortable. No complaints.

Staff was very kind and helpful

Very clean and comfortable room

This hotel was clean, easy to check-in to, in a nice area, and was at a convenient location close to Nashville. Would definitely stay here again.

Very nice clean hotel … friendly front desk staff… well located with lots of amenities close by … the only negative was the ‘continental breakfast’ it was very limited and sub par.

I like everything

Great pacr

They got me one. I appreciated it Even helped me get to my room.

Had a great first visit. Great selection of restaurants and other stores.

Bed was comfortable. Property was clean, quick check-in. We left at 4am so didn’t have breakfast.

Friendly Staff! Very helpful during my stay.

I showed her my email receipt for last night but she said it was not on her computer I rented another room I disputed your charge with my credit card company I am not paying for a room that you incorrectly booked for the wrong night Expedia…never again

Great place to stay at a fair price.

Front desk needs to be better with customer service. Having conversations with other staff members while helping a customer is rude.

Friendly and professional staff

The stay was good, was disappointed that the pool wasn’t open

Helenka was friendly and welcoming. The suite was clean,spacious, and up to date. The pool was being renovated but the splash pad at the park minutes away way a plus!

Great stay

Room was comfortable and the breakfast was good.

great place and staff

I booked this hotel and when I arrived they were unable to find my reservation. After about 5-7 minutes she finally found it by pulling it up by my confirmation number. The receptionist groaned and said “it’s my fault”, but refused to tell me what was “her fault”. She wrote down a completely different name than mine on a piece of paper and spent the next probably 20 minutes typing on the computer to try and fix whatever the issue was. She said she would get with the manager about taking off the first night’s stay because it took so long. The next morning when I went downstairs to follow up with the manager, the receptionist (who was not the manager) compromised my room number so I just decided to just check out instead of trying to move rooms because of the compromised information. The manager did call to follow up with me stating that she would make it right, as they had “made many mistakes”, as of the date of this review I have not had confirmation of the managers statement to make it right.

The staff was friendly and helpful.

Great hotel. Staff was GREAT and breakfast was delicious

Clean quiet room. Great breakfast choices.

Easy on off the highway

Close to rt 40, easy on & off.

Very friendly! Clean rooms and nice lobby area

It was overall a good trip. I was excited to swim but got there and the pool was closed for renovations. That was the only real bummer, rest of the stay was good.

Could not get anyone to clean the room or give us fresh towels. Toilet lip was not fitting on toilet to make a hell of a bang. TV and refrig unplugged. When we plugged it in theres a short in the wiring. Breakfast was very limited for what you you pay for room is not worth the price. Pool under construction. Would not stay at a Hampton again.

Tons of dining options. Easy parking. Convenient area!

Nice place. Pool closed however

A great location and recently refreshed property. great for biz travel and it has a ton of dining within 5 min....

Close tonBdubs.

Linda, Listen, The Hot Hotel Breakfast was PHENOMENAL. It was clean, smelled clean and the staff was so great.

Ac was too loud. Had to ask f I r 3 different remotes for the tv before getting 1 that actually worked but even then, could not control the volume

Spacious room. Friendly, professional staff

Just what we expected from Hampton. Clean comfortable and consistent.

Great place, may need some work to update, but still a great place.

GFCI in the bathroom kept tripping when just turning the lights on. Pillows were all flat and not comfortable. Don’t feed me bull and tell me it’s caviar.

Good location. Close to chopping and dining. Room was clean and lobby was clean. The pool was closed for renovations which we didn’t know about until we checked in. That was disappointing. The light in our bathroom went out the first night. We requested maintenance. They never showed so the first day we showered in the dark. That was fun. When we got back that evening, it still wasn’t fixed. We ended up fixing it ourselves so we could shower with some lights.

The pool was closed for rennovation but we werent told that prior to booking! Breakfast was average at best! Beds were hard- pillows too small and not good!

Highly recommend

Thank you for the stay. It was perfect for what we needed.

My wife and I enjoyed our stay at your hotel.

Clean and safe

the rooms where very clean.

Most of the staff were unprofessional. My daughter found a pill near the bed, thankfully giving it to us. I will never stay at a Hampton inn again, it was my first and last experience.

The rooms were okay, but you can tell it’s old because of the water damage in the bathrooms and the dirty look and feel of the carpets. The beds were very uncomfortable and the pillows are very small. There was not enough room to put our large suitcases except right on the floor in the walkway. It’s very loud here as well, you can hear all the traffic outside because it’s right next to an intersection. The pool is down for renovations, which was a bummer for the kids. It was convenient to be near a restaurant within walking distance and a short drive to stores but I would trade that for the noise of the place.

Quite good, especially the breakfast, friendly staff, and bed comfort. The one negative was the refrigerator didn’t work, which unfortunately I did not notice until it warmed two kombuchas on the last day of our stay.

This is the second time that I’ve stayed there, and it has always been exceptional. I do wish the Hampton Inn breakfast had lower sugar/high protein/high fiber options.

Rose is the best!

Our room was HOT. The air NEVER worked, and our room smelled like MILDEW. I said something but NOTHING was done. The carpet was wet and pulling up.

The lady that checked us in was awesome. Her sidekick clearly didn't want to be there. We got into our room, changed into swim stuff (the kids did) snd proceeded to go to the pool. On the way down to the lobby, I saw a sign taped to the elevator wall stating the pool was

The advertised swimming was closed. A big disappointment.

It was nice.

We picked this place because of the indoor pool which online was advertised as working but when we arrived it was closed. Very disappointed and ruined our trip because of this

The ladies at the front desk were the best.

We had a wonderful experience at this hotel. The only thing that was slightly disappointing was that the pool was under renovation, but everything else was relaxing, restful, and the complimentary breakfast was delicious!!

Clean and convenient!

Nice staff

The room was great, lots of room. The bed was very comfortable. Better than the Homewood suites in Nashville. Staff were helpful. Breakfast was good as well.

Hotel is ok. Just run down and pool is closed witch wasn’t on website and the hotel has bugs and now super clean

I have stayed at this hotel a number of times and have always had a good experience.

Close to interstate, great breakfast

We enjoyed our stay. Close to restaurants and shopping.

Please be advised that the indoor pool is closed at least until March 2025. Their website makes no reference to this

We had a great time at the hotel.

We really enjoyed at stay!

No comment

Comfy beds and clean room! Property is showing age and is probably due a refresh but overall a good night’s rest.

Had a family emergency and tried to cancel 3 days before the booking but they refused to refund the money. I had even bought the insurance but they wouldn’t honor it. Not happy! Other reservations had no problem with a refund.

nice place and very convenient

I reserved the room for three days during the Thanksgiving weekend because a friend and her daughter were coming to visit and thought the pool would give us something to do in the cold, but when I got there, the pool was closed due to maintenance. We expressed my concerns and were told it was on their website, but it wasn't on Hotels.com, where I booked the room! Wasn't able to get a refund. The hotel was very loud at all hours of the day and night! When I checked it, the lady never asked me for my ID, and I thought that was weird.

This is a very good place to stay.

Great customer service

Nice place to stay

The room was odd and needs updating. The a/c didn't work well and the tv was in an odd place. This suite room needs to be updated.

🙂

Very clean hotel. Appeared to be newer or recently renovated. Helpful staff. Beautiful room with plenty of towels. Hotel was quiet but had some street noise that was to be expected with the location. Ample parking. Laundry facility is always nice on a long trip. Recycling bins in the lobby. Breakfast was exceptional. They also provide, on the go bags if you are not able to sit down for breakfast.

Disappointed that pool was closed but overall great place to stay

Front desk was particularly friendly and professional.

Best experience ever.

Everything was ok,but I got there late that night and I was tired. The bathroom light wasnt working, but I was too tired to call the front desk. The next morning I wanted to get an early start, so I still didn't call the front desk. I wasn't able to take a shower it was so dark in the bathroom. To me I should not have had to call the front desk about this, It should have already been fixed. I didn't eat breakfast either, it did not look very appetizing. but the bed was comfortable and I slept very good that night.

We learned that if you don’t arrive before a certain time, they give the room you paid for away. We checked in three hours after the earliest check-in time which was 3:00. We were told that there was nothing they could do since the hotel was “completely booked.” Our room sprung a leak in the floor which soaked the carpet, but magically at 11:00 at night the original we had paid for became available. Our family was asleep so we didn’t move. Not coming back.

All was well except we picked this place for the pool and when we arrive it’s under renovation. Should have been on your website about the pool

Great place to stay...only 15 min.drive to downtown Nashville.

This property does not honor Expedia reservations! Family member was “greeted” by front desk saying its first come first served when they had booked AND paid for the room, through Expedia . Do not trust this Hampton Inn property ever again.

This was the best place I’ve ever stayed. The staff is so personable and welcoming and engaging. I loved the room too! It was so spacious. Will definitely be back to this place again!!

Clean, new hotel. Friendly, helpful staff.

It was great! The emotion were helpful and kind.

A wonderful breakfast!

Nice Hotel near Many stores/ Restaurants.

Close to Nashville, but in the dark of night signage hard to see entrance

Polite staff and excellent accommodations!

Clean, nice staff

Convenient travel stop about 25 minutes outside of Nashville. Clean and reasonable prices

pool area could be improved

Breakfast was delicious and the room was clean.

This is not a 9/10 hotel. The staff are very kind. The facilities need a deep clean and repair. The room’s furniture was dated and unclean. The chair was so dirty we put towels over the chair before we’d sit in it.

Very Clean Lobby / Hotel.

Hot tub broken FOR A YEAR!!! Fix it already you lazy people! Ice machine broken! Breakfast was crap. Staff not friendly. Water pressure sucked.