Holiday Inn Express Mt. Juliet by IHG

The check in process was good. The room seemed clean at first, but we did find random hairs in the sink, tub, and in the bathroom floor.

Very pleasant will be looking forward to returning in the future

Very poor

The receptionist was very helpful with extra toiletries we needed, but our room had a very strong odor (humid) and it the restroom was poorly maintained. If you are in a budget this is it but if you are looking for comfortable stay I do not recommend especially with little ones.

Exceptional

We overall enjoyed our stay, it was a busy holiday weekend night in the hotel but in some ways you might not know people were staying due to the overall quietness but breakfast was busy. The night staff gentleman was very pleasant and full of interesting stories of his travels. The areas has amenities around it for sure but really we see the location as a single night cross state/country overnight. We didn't enjoy being on the 1st floor due to the tiled floor outside and the door to the gym. Both of these elements in a small way added to elements of sound coming into our room but once asleep it didn't affect us anymore. I also didn't appreciate the staff adding my email as an IHG member, I booked indirectly and since then I am getting nuisance emails from IHG.

Exceptional

Coffee selection limited

Very encouraged! Made our lengthy trip more enjoyable.

Comfy beds and great breakfast I wish all hotels had a removable shower head or wand.

Unfortunately the TV did not work- internet was not working during stay

Love it every time and close shipping

The property was clean and well maintained. It was well located. The breakfast offered mostly carbohydrates and sugar. The coffee was freshly ground and brewed, and available any time.

I. Love it

Friendly staff comfortable room Breakfast was average but great coffee!

The pillows were uncomfortable and the window shades did not work. The room was stuffy, and the carpet felt icky.

Convenient to where I was going. The pillows were uncomfortable and the window shades did not work. The room was stuffy, and the carpet felt icky.

Convenient, clean and comfortable. Very comfortable and quiet.

My husband & I recently stayed 2 nights here & was very happy with our stay. The staff were all friendly & helpful, everything was clean & comfortable. If we come back to the area we’re definitely staying here again. Our favorite part was the indoor pool. We went to the pool once & were the only ones in it. It was relaxing which was our whole reason for being there, a relaxing getaway.

Superb

Good value

Exceptional

Overall stay was excellent!!

Our room had ants everywhere. They were coming out of the air conditioning unit. I complained to the front desk staff and asked if we could switch rooms and was told they were fully booked. They were nonchalant about it and said they didn’t have any maintenance staff available to come to the room and spray. We end up having to purchase Raid to spray for the ants. I asked the following day if they had maintenance available to come to the room and spray and was told they did come to the room and sprayed while we were away. Not sure if that was true or not since we still saw ants crawling everywhere. I have pictures to prove it. I also asked if we could get a discount and was told by the front desk staff they would ask the manager about it and I never heard anything else about it. I feel we were owed something for having to go through this experience. I will never book a room at this hotel again and will be taking my complaints further.

Menu was fresh, dinning area was clean

I would like to talk to a human being about getting refunded for the payment at his hotel that I never stayed at Having My reservation canceled in route to the hotel. Due the hotel not getting the virtual card payment from booking.com after I made the payment to booking.com

Exceptional

The coffee was on point. Everything needed for a perfect cup of coffee. My room had a urine smell immediately upon walking entering the room. Maintenance immediately came and sprayed a fresh scent, however, we left for about an hour and upon walking back in the room, the urine scent was resurfacing. The shade to the windows was not operable. I couldn't let the window shade up or down.

Great breakfast!

Exceptional

The coffee was on point. Everything needed for a perfect cup of coffee. My room had a urine smell immediately upon walking entering the room. Maintenance immediately came and sprayed a fresh scent, however, we left for about an hour and upon walking back in the room, the urine scent was resurfacing. The shade to the windows was not operable. I couldn't let the window shade up or down.

Clean and spacious room with a great location. Staff was friendly and efficient.

No coffee pots in rooms anymore. Don’t like to have to get up and go down for coffee.

Exceptional

Very clean, soft linens, great ac, comfy bed. Did not try the breakfast so I can’t comment.

Safe well lit parking lot

Exceptional

Safe well lit parking lot

The rooms seemed okay. Nothing special. There was a wasp in there when I first got there but they took care of it quickly. The bad thing is the breakfast. The eggs awarded down. Pancakes really didn't taste good. Sausages would dry. Overall not that good. The coffee was decent.

Property was clean and service was perfect. Plenty of restaurants in the area.

Nothing Booked a room to be told they were sold out

Gorgeous room. Very spacious and clean. Staff were very friendly and breakfast was great.

I’m a travel nurse and weekly I stay at this hotel

The room was very clean and staff was very friendly. We will definitely stay again!

Really enjoyed this place. They were having problems with their TV service so it didn't work during our stay. Everything was really nice. The breakfast was really good. Each day had different options for eggs, which was really nice.

4 nights/5 days, the TV/cable service only worked the first night we were there. I called front desk and they assured me service would be available on 4/25 by 3pm. We had to use our cell phones to watch shows which was very annoying. Our key cards would not allow us access to the pool even after we addressed the issue with front desk. The ladies servicing the breakfast area were not friendly and seemed to be annoyed by all the people eating or serving themselves. House keeping were very nice and very quick to tidy up our room. We asked for additional items and they provided them promptly. No management on site our entire stay. Young kids managing the front desk and they didn’t not know how to deal with customers concerns. The TV/cable service was still out of service when we departed property. I called Tuesday to speak to management and they said she is still not available. They said they would give me points for all the inconveniences, I have yet to receive the points. Very disappointed with hotel. Will not be staying there again.

Parking

My stay at this hotel with absolutely amazing. The room was nice and big. The bed was comfortable and the bathroom was huge. I would highly recommend this hotel to everyone. The price was more than fair!

We stay here everytime we have to take our son for care at Vanderbilt. We travel 5 hours and the staff are always friendly and accommodating.

Lovely and kind staff. Our room was clean and comfortable. The only thing that wasn't great was the elevator, when you selected the third floor it would highlight 2 for the second floor. It took a minute for it to work. However, I would definitely recommend staying here just for the location. It's located near a shopping center so it's super convenient.

Great location, very clean..

Clean rooms, clean pool, great breakfast, wonderful staff!!!

Very nice breakfast and nice staff

Great staff, easy parking

Our problem is not with the hotel itself it is with the fact that we were double charged for a room. When we checked in on April 5, 2026 the front desk person not only charged us for the room but also for the deposit. After explained that we had already paid through hotels.com she said she had made a mistake she either did not know how or did not have the authority to cancel our credit card charge but said she would leave a note to have it fixed. We met with the front desk person and manager the next morning they assured us that it had been corrected. It has not been corrected and I am now having to dispute the amount with our bank. I have no problems with mistakes being made, the problem is their inability or unwillingness to correct the mistake.

The room was clean. Nice and quiet. The air conditioning in our room didn’t work very good and we couldn’t get the blinds to open. The girl working the front desk was very nice.

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Easy check in good breakfast

Breakfast was good

Well, to start off, when I booked through Expedia I paid a deposit towards my room, leaving only a small amount due at the property. After getting to the property and the front desk running my card they charged the full amount with zero records of my deposit that I paid. After speaking with them and Expedia back and forth, NOBODY knows where my money went nor will anyone refund my money. I have made several calls and spoke with several people with zero luck or help. Hotel said Expedia owes me and Expedia says the hotel owes me!! Absolutely in shock that not one trace of my money can be found. And yes, I showed proof of the deposit being taken out of my account weeks before the stay. Both Expedia and Hotel at this point are at fault, one of them needs to make this right.

This was the best hotel experience I’ve had in a while. Way to go, seriously!

Great breakfast and nice swimming pool. We also enjoy the beds.

Great room very clean hotel.

The hotel met our expectations it was clean and the hotel met our expectations.

The room was Suite room. In the pictures it showed two TV's in the room but there was only 1.

Fantastic property, clean room, all around excellent choice.

THE SHADE ON WINDOW WOUNDLNT CLOSE..I THINK I WOULD HAVE SLEPT BETTER IF I HAD LESS OUTSIDE LIGHT COMING IN..

When we arrived, we had a room that was supposed to have a sleeper sofa for a liver transplant patient at Vanderbilt Hospital. When we got there, there was no mattress in the sofa. We were offered a rollaway bed that is a twin size. In the early morning hours of 3:00, the person sleeping on the rollaway was getting bitten by bed bugs. When we brought this to their attention, the hotel would not give us a refund other than a little over $20. We did not even get to sleep in the place that we paid for. Through Hotels.com, the hotel said they refused to give us our money back because of policy. This is not over. I do not put up with companies that bully their customers and don't take care of them. I will not accept any motel that has bed bugs and then does not take care of the customers. We had to get up as of 3:00 A.M. in the morning and get all of our stuff together. Do not stay here. You will not be taken care of if there is a problem. This reservation was put through Hotels.com. They didn't do any better for us than what the hotel did. I've always thought of Holiday Inn as a respectable property. We have been using Hotels.com for the last year multiple times to take a friend to Vanderbilt Hospital in Nashville for a liver transplant. Not anymore. She is the one that got attacked by the bed bugs. This is the kind of service you can expect if you have a problem through Hotels.com and the Holiday Inn Express in Mount Juliet.

Room was clean and property was clean. Nothing over the top but also not horrible.

Great property....3rd time staying here...love it.....dc

Staff was awesome. My daughter loved the pool . Breakfast was pretty good for what it was

Everything was nice, clean room, good breafast, easy parking...

Yes, good.

Great place to stay! Starbucks and Papa John’s right next door if you are traveling and don’t want to get right back in the car. Friendly staff, clean and nice hotel and comfy beds! Have stayed here a few times now.

Clean room, comfy beds, nice breakfast.

Thee room was so clean, staff was friendly and efficient amd the free breakfast was delicious! Overall great stay, would definitely stay here again!

The room was gross. I always lift the mattress to check for bed bugs and there was a big stain on the mattress. There was mold in the shower. The indoor pool had tiles hanging down and sagging/water damage. When I mentioned it to the front desk, she told me the manager would be in Monday.

Clean and spacious room. Breakfast was good with biscuits and gravy, omelettes, sausage links and patties, pancakes, and more continental items. Staff was friendly

The room was very clean, the staff from the time I checked in, to breakfast set up, house keeping,

All great with 2 room

Great staff

Great stay

Yes

Great hotel!!! My go to when i need to stay in Mt. Juliet.

Great room, good service. Good stopping spot

Nice clean rooms. Easy check in and out.

Always a nice place to stop.

Clean room

Everything was spotless and very quiet. Front desk was nice and helpful. And it was nice that the bedding was cleaned and other things restocked again when we came back from work.

Room was clean, terrific breakfast, friendly staff.

Great staff and great breakfast. Easy check in and out

yes

The staff was very friendly and helpful. We did not eat breakfast, but it looked good walking by. The parking was well lit and felt safe..

The room was good

Daily/free breakfast need better management... Even if it is free, needs improvement...

Room was clean and spacious for family of five. The breakfast was out of so many items that it was hard to get breakfast. The attendant was working hard and seemed stressed about there not being much food on hand.

Clean room, perfect bed. Great shower amazing breakfast and easy check in and check out. At night lady was friendly and supportive. Also morning check out is easy.

Staff was kind. Good location. Facilities are struggling. Our HVAC unit did not work and said it was 66 in the room and would not stay on when it was at least 72! I woke up sweating at midnight. They did move us to another room. But not fun in the middle of the night. Housekeeping knocked quickly and then walked into our room around 7:30 am. Thankfully I was awake and stopped them. They said they thought we were gone. Breakfast area coffee machines not working at 6:30 am so I had to walk to Starbucks.

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The young man at the front desk was great. The room was clean.

Clean room, REAL COFFEE, quiet, friendly staff.

Nice place, well maintained, easy access, good shopping/restaurant options.

Room was clean, breakfast was good, value was great. Would recommend to others and atay there again.

Great clean place with nice staff in nice quiet area.

Always enjoy staying here. Clean, comfortable and accomodating. Breakfast was great! Staff are very pleasant, seem to enjoy their jobs. Also very comfortable beds.

Probably the best in Mt Juliet to stay at an affordable price, very clean and comfortable. Service was unmatched. Definitely my home away from home.

Besides breakfast all the others was a 100

Cleaning staff was very rude because they were ready to leave for the day. Late checkout was approved the night before.

Evening staff was great room was clean

Very noisy and room was not clean. Found old food under the bed.

Clean, adequate hotel, a little dated but good value. Breakfast is okay, good location in central Mt Juliet.

The staff were kind, and friendly.

Great welcome and young man on reception very informative and helpful. Room was clean. Breakfast was poor and all the hot offerings were warm at best. Location was ideal for our onward travel plans with plenty of free parking.

It was so comfortable and clean! The staff was super friendly and helpful. It was a wonderful stay.

Rodney at the front desk was wonderful. So nice and cheerful. Renee in the breakfast area was really nice. Rooms were great. Will stay there again in the future.

A great hotel. Easy to get to the heart of Nashville!

PEOPLE AT THIS HOTEL GO OUT OF THEIR WAY TO MAKE THE STAY GREAT!

Our room was very clean. Quiet at night and a nice variety of food options in the morning. Would be nice to have some Greek yogurt options, but appreciated the ground fresh coffee every day.

Clean room. Great breakfast attendant, safe area.

Will be returning to this property….exceptional stay….happy camper

Second time we’ve stayed here & the staff is always Fantastic!!

Comfortable bed and good breakfast.

Excellent service.comfortable stay, safe place to stay , you can walk to eat and shop! Starbucks right next door. Great free breakfast. This was a great place to stay!!

Safe location next to great shopping!

It was too late to change rooms. I came into town from a 4 hour trip

All staff was friendly. Breakfast had a nice variety of options including warm cinnamon rolls. They had the place decorated for fall with several photo props.

The room was clean and comfortable. The hotel is in the middle of shopping and restaurants, so super convenient. Very convenient to I-40.

Need to improve the quality of their food.

Clean, great staff. All helpful. Nice pool best hotel breakfast ever!

Great breakfast friendly staff.

Great beds and pillows. Clean and great location.

I wish all hotel stays were this pleasant! The coffee was excellent! My only negative: the breakfast was very ordinary. The biscuits were dry and breaking into crumbles. Everyone in the dining was talking about the terrible biscuits!

Great location close to restaurants. Rooms were quiet and clean.

Breakfasts were good. Room spacious with lots of storage.

Clean room. Friendly staff.

Staff very helpful, desk at front was attended to. Wish they had removed old pop machine or replaced it on the second floor. Nice to not have to purchase from front desk . All of the three hotels have not had a pool in working order this last of the three Mt juliet put it on the website. Keep up info on media it's wonderful when they do this.

Location was GREAT…stay was great! Breakfast, ok…coffee excellent! I would return.

Everything

The room was nice. There was a bad smell in the lobby as they were air drying out a room it smelled like old urine . The elevator was dirty. Our room was comfortable and clean .

Excellent stay. Perfectly clean. No complaints.

Black mold in bathroom ceiling

We have stayed here many of times and as always it was 5 stars. We were there when a bad rain storm hit ,the internet went down but the staff was great and kept us informed. A great clean hotel, with comfortable beds. The breakfast was pretty good as well just need to add bacon. We will be returning in November to visit family. This is our go to hotel when we visit Mount Juliet, a home from home.

All the reviews praising the free breakfast was misleading. None of the hot breakfast items were good. Had to stick with cereal and yogurt for the weekend.

Liked parking without a fee

Nice location.

Property and room were clean and in newer condition. Staff was very friendly.

Very convenient and front desk staff and also Kitchen staff were extremely welcoming and friendly!!

My fiancée and I have been coming here for three years and it’s always clean, breakfast is always hot and fresh and ALL the staff are pleasant and friendly. I look forward to my stays here. Thanks for all you do.

Have stayed several times while driving from Dallas to DC. It’s a perfect location for travelers with food, shopping and fuel.

Was looking for a place to stay relatively close to Nashville for after we went to a concert. The staff were very friendly and helpful, the rooms were very nice and clean. Also stocked appropriately, everything you’d want for a nights stay! Would 100% stay again.

The property is standard for a 3-Star hotel. If you are looking for a good place to rest your head, have a little light breakfast in the am (because the food was alright but not fantastic) then you have found your place. The hotel is located close to the highway. The only thing was that the gym was a bit small, could maybe only fit about 2-3 people max.

Staff was very friendly especially the gentleman who was taking care of the breakfast area. Breakfast had plenty of options to choose from even with getting down there on the later end of the serving time.

Very attractive, clean and comfortable.

It was not the cleanliness. The bathroom is nasty found a bug. Had a room that had a connection room I do not like that

Clean, what you would expect from a well ran hotel.

Great experience

This is just a great place to stay with a great staff to serve you ! This was my 3 rd time checking into this hotel and it has always been a great stay !

Great overnight stay.

So clean, comfortable and great breakfast

Excellent service, comfortable room and bed.

Brand new

All good

Nice place with tons of “traveler” dining and shopping options. We’ve stopped here several times on our trips.

pool closed, breakfast machines not working, wifi iffy

Pool was down, (booked 2 months in advance) and was given a room that was occupied. SMH

The wifi was not working properly (room 321) and the pool was closed due to renovations, but overall it was a nice hotel. The rooms were clean, bedding was comfortable, breakfast was amazing.

Nice customer service.

Great experience at this location. I stayed 3 nights during 4th of July week. The infrastructure is updated — not old at all — very quiet, clean, and the staff was friendly, free parking and breakfast. Bathrooms were clean, and the mattress was good. About 15–20 minutes from Downtown Nashville, with plenty of shops nearby. I will definitely stay here again.

Met our needs. Slept well.

Staff was always friendly, rooms were clean and big, AC units were quiet, breakfast was great

Great place to stop on our way home from FL. Only gave 4 stars because the wifi was down while we were there. Would definitely stay again.

Pool was closed. Nearby a lot of restaurants and close to Nashville Shores.

I was charged the wrong amount and also they charged my card for the “hold” and said that is the way they do it. I have never stayed at a hotel that actually charged my card for the incidental hold. They said they fixed the pricing but it has not been given back to me and. They said could take a week!! The room was good for older hotel but the Wi-Fi never worked, I told them several times but they never fixed it. I was told by the night person that no one else complained but then the day person said they have had complaints. Breakfast was usual for a hotel but really didn’t like one of the workers had told me they cut their hand the night before and hand it bandaged up but was not wearing gloves while serving the breakfast area. I will not stay their again.

When I arrived there was a problem at checkin the host was charging more than how much I booked for. She honored the price I booked for in the end.

Pool is out of order and has been for some time but everything else was amazing. Staff is friendly, room was clean and plenty of food options around.

Would stay again on our many trips to that area. Love the fresh coffee . Breakfast selections where great.

Always a great stay at this location. Great staff and better than most breakfast options.

It was really good place to stay at not to much noice it was pretty close to downtown like 25 min to max 30. One thing is windows they do not open if you needed any air.

Bathroom was old but acceptable. Everything else was excellent

The property was ok. There were several things wrong though. For example, no placard in the elevator, no inspection, duct taped button and dirty floor. Our bathroom had cobwebs in it, dirty finger prints all over the wall and what looked like blood drops on the floor. Door was stripped and had spray paint on it. Hallways seemed dirty. Lint from the dryers on the outside and not cleaned up.

Friendliness

nice area

When making deposits are held for week and if you don't call them never refunded ive been waiting ten days for 7 day hold last was two plus then called them and they refunded but I don't have time for the calls every time my ladt stay there

Check-in was easy, staff was very friendly, the staff was most helpful when we had to cancel 2 night stay because of a friend’s death. I would highly recommend this hotel if you are staying in the Mount Juliet area.

We loved the breakfast, the quiet room and the cleanliness. The pool was not in service. I wish I has known that before our trip.

Great

I did not like that expedia did not tell me the pool was under renovation i should have been told and would have picked other hotel with pool after driving 8hrs

Very poor breakfast. No muffins available. Sweet roles only one of four mornings and then stale. Sausage overcooked and dried out. No bananas. Hot breakfast dishes mediocre at best.

The property was great it was nice and clean the rooms are very spacious I love the fact that there's a mini refrigerator and a microwave

Nice property with a very friendly and helpful staff. Breakfast was great. Easy in and out.

The staff was super friendly and room was clean. Unfortunately the pool was under maintenance. Would definitely stay again.

Comfortable room and soft sheets! Average hotel stay

Great place!

Property was ok

Thanks

This hotel was amazing. Check in was super fast. The rooms were very clean & the continental breakfast was great!

Our room had the past guest soap left and no new soap provided. Also the body was was installed at the sink and none in the shower. The shower had the lotion. Just an oversight, but details matter

we really enjoyed our stay here staff was very nice.

Very close to Highway and easy to get to downtown Nashville. Nice hotel. Clean, good breakfast and the price was great!

Close to everything

Great hotel. Convenient location for our road trip. Comfortable bed. Great breakfast options.

Staff was super friendly and accommodating.

The location was convenient especially with the shops nearby and what I didn’t like was the breakfast menu

Staff was very nice. Very clean

Good location

Easy access from interstate.

It was a great hotel. Clean, and comfortable beds. Glad we stayed there. Nice staff too.

We were staying for four night, on Saturday April 26. Housekeeping came much earlier than the previous days. 10 am & knock couple times. We had not left our any earlier in previous days. Upon our return Saturday evening, we find housekeeping never did check our room. I had go to front desk and get fresh towels.

Great place to stay.

This Hotel was clean and the room was enormous.

Pool was broken, didnt inform us as check in. Staff who checked us in was very rude.

You could bleach your towels.

The staff is what makes this location so great. I don't remember everyone's name. I do remeber Rodney at the front desk, greets you every time with a big smile and a can do attitude. Then there was Renee and Ward who controlled the breakfast area. Damn they worked hard. Renee kept everything stocked in the kitchen area and the cleanest I've seen of one of these free breakfast. Ward kept things moving in the dining area. The rest of the staff was no exception. All of the people I saw (and many more I'm sure I didn't) and briefly interacted with, we're cheerful and welcoming as well as hard working. This location has become my standard for motel stays of this kind.

Just an all around beautiful place I will definitely recommend to anyone vacationing in the Nashville area.

Specifically booked this gitel for pool access but arrived and pool was being repaired 3/27/25

It was amazing very satisfying

While eating breakfast hotel staff entered our room and started cleaning before we even checked out. All of our stuff even our valuables were out. If you stay here don’t leave valuables out because the staff has no issues entering your room without your permission. When confronting the managers they say sorry that it’s happened before. Just beware and lock valuables in your vehicle.

Very easy to find.

Nice

This location is great. It will be my measure of a well run motelin the future.

Staff were friendly and helpful.

Stayed here multiple times. Nice and convenient

The staff were very helpful, very clean rooms. Great handicap options

I have stayed here before and have always found the staff to be friendly and helpful. I feel very relaxed when I am there.

That was very friendly very nice everybody is very nice

Great location

Clean and quiet

Our stay would have been okay if they would have made us aware of the pool renovations happening which left a terrible smell through the whole facility. Had I known any of this, I would not of booked my stay here, I would like a refund of some sort for not properly making people aware of your renovations and the. Having the hotel app say your pool is fine.

Nice staff, good free breakfast, clean rooms