Delta Hotels by Marriott Nashville Airport

It was clean and the staff was nice.

So easy to check in and everything was so clean great stay!

Best hotel stay ever!! I love it and will be booking there more often

c

We Loved the View from the Corner King Room. We will return when we do Nashville again. Thanks

Exceptional

Close to the airport, helpful staff, good value!

Clean and comfortable room. We had a great experience. Side note: parking is $10 per day.

It is closer to everywhere, clean and quiet

Exceptional

Everything was great, staff was wonderful, parking was good, room was very clean, the bar was a bit pricey but aren't they all lol the food at the bar was ok not the best but not the worst.

The room was excellent and loved the onsite restaurant

Clean

Very clean room and friendly staff. Close by airport

The lady that checked us in was AMAZING! We were having issues with our TV and she resolved it quickly. I feel like they truly cared for their guests.

Superb

Everything was clean. The premium room was nice but there was no real skyline view of the city. The view included the interstate and airport.

Very clean rooms and friendly staff.

People were smoking weed outside the front door, it reeked. The bathroom had mold on the ceiling. The staff asked me if I needed help, I texted to acknowledge the messy bathroom with mold and hair in the shower. They said they’d have someone come by to clean it, we left for roughly 6 hours to come back to it uncleaned. Plus the trash in the bathroom was not taken out either. The floor liner had dust throughout the whole room and the a/c sounded like it was going to explode in the middle of the night. The door stopper was broken and the deadbolt never worked.

The room was nice clean Need microwave in the room. There was no towels the next morning. Called front desk to ask for some she told me there was none and that they was washing them. Check out was at 11 still didn’t get clean towels.trash cans was over filled u have to pay for parking but if u not in early u want get a spot beside in back in another buildings parking lot. Then checked out and they still took another $100 deposit out my account after i checked out called and she couldn’t even tell me why. And my room was paid for when i made the reservation. The deposit stated it will be $50 also nope it’s $100. Ask for a manager she told me he don’t come in until Monday.

The room was spacious for us with our active toddler, but could’ve been a bit more clean. The bedsheets/towels had hair on them, and the bathroom sink had evident toothbrush stains from previous guests. Overall it was a quick in and out stay, but definitely not the cleanest.

The staff was excellent, the rooms were clean & in very close to airport

The check in, parking, the lobby, the room space, the bed, The location, the lighting in the room, not enough towels

Exceptional

3rd stay and excellent as always. Only thing I need to do is make sure to try breakfast

Location and cleanliness N/A

Location and cleanliness N/A

Excellent staff. Helped us by holding our luggage safely even after checkout. Would reccomend!

Wish they had glasses rather than cheap plastic cups in the room. Liked my stay otherwise!

Passable

The staff shortage is evident. I went to have breakfast, and there was no one present to provide service. This situation negatively affected my experience; I hope you are able to resolve it.

Housekeeping missed

I had a great day. Any issues I had, the staff quickly and efficiently fixed them. Everyone was very kind and I will be looking with them again soon!

Not what I expected

Exceptional

Early call

Exceptional

Very few reception staff. Always a line. Only 2 housekeeping staff so no towels and incredibly slow. No safe. Only 1 person in bar/restaurant so the wait was very long. He did his best.

Exceptional

We have been staying here for years. We love this hotel. The location is great for anything we ever are in town for.

It was great for the weekend

Well I didn't get to breakfast I only was there for 2 nights

Well I didn't get to breakfast I only was there for 2 nights

Exceptional

The pool and hot tub were unavailable during my stay in late April. There's a mini fridge , but no microwave to heat up food or tea. Other than that, the staff was very friendly. The hotel was clean and I felt very safe as a solo traveler.

Price and staff was nice . The facility wasn’t too clean . Rooms a little old but spacious . Location very close to airport 29 mints from downtown and bedrooms are noisy.

Very good

The facility wasn’t too clean . Rooms a little old but spacious . Location very close to airport 29 mints from downtown and bedrooms are noisy.

Everything perfect

Room was very clean. Bathroom and shower was clean as well. Hotel was very nice. Would definitely stay again!

The staff was mostly friendly enough, the beds were comfortable enough, the dog park was clean. They accommodated a late checkout which was very nice but had to speak with a manager about it after the girl told us that the hotel was booked for the night. Checked here and saw it was not. I was asked once if I was a delivery person. I was wearing a Tshirt and cargo pants, not a uniform. Was rude. Also I would not eat here again. My food was not tasty, and cold. And overpriced. The ice bucket was missing from my room and the shower had very poor pressure.

Exceptional

The staff was mostly friendly enough, the beds were comfortable enough, the dog park was clean. They accommodated a late checkout which was very nice but had to speak with a manager about it after the girl told us that the hotel was booked for the night. Checked here and saw it was not. I was asked once if I was a delivery person. I was wearing a Tshirt and cargo pants, not a uniform. Was rude. Also I would not eat here again. My food was not tasty, and cold. And overpriced. The ice bucket was missing from my room and the shower had very poor pressure.

Water pressure is worse than a 3rd world country. Walls a paper thin, absolutely zero privacy. Area is shady. Staff is wonderful!

Clean hotel and nice staff

The water pressure in the showers were fanatic, made the stay even better. Rooms and common areas were clean. Breakfast or parking is not included.

The hotel was close to everything, clean and staff was friendly. The only con was the ice machine did not work on the 2nd floor and they don’t have microwaves in the room.

The hotel has recently been remodeled so everything is clean and new however, there were lightbulbs missing in the lights in our room and the refrigerator didn’t work. I feel like there should’ve been more QA/QC after the remodel was finished to make sure everything in the rooms worked. Also, there was a $10 charge for parking in their own parking lot! There was literally nowhere else to park so if you had a car you were paying $10 just to park there and it wasn’t gated so why are we paying for it?

The water pressure in the showers were fanatic, made the stay even better. Rooms and common areas were clean. Breakfast or parking is not included.

Loved it here definitely would book again

Staff very friendly Hit with a $75 pet fee for 1 night!!!!! $10 for parking and went for breakfast which cost $40, $8 for 2 cups of awful coffee and tiny portion of food

I was told the restaurant started serving breakfast at 6:30, but when I went down the next morning, I found out they didn’t open until 7. The body wash dispenser in the shower was empty & there was no bar soap in the shower.

Exceptional

Love the convenience to the airport. Love the updates (however the restaurant could be better- food choices) shuttle driver was amazing!

Staff was very friendly.

I recomended

Great location to the airport, plus shuttle service, comfortable beds! Great shower pressure! Have no complaints

Great location to the airport, plus shuttle service, comfortable beds! Great shower pressure! Have no complaints

Everything about this hotel is absolutely phenomenal. The beds are super comfortable. The standard rooms are HUGE and super clean. The employees are super friendly. They have Starbucks in the lobby, and a restaurant that has amazing food. They are located across from the airport and you can watch the airplanes coming and going. I was a little bit bummed about our dinner. They said their meat is smoked. So I got the brisket and it was not smoked. It was extremely tender and full of flavor but if you are wanting the smoky flavor it is lacking. The fried okra was amazing! Plus they give you a lot of food. They also give you free bottles of water and they have filtered water station through out the hotel. If we ever need a hotel to stay in and we see Delta hotel we will be going to them.

Clean rooms,

Very clean

Took a quick day trip to Nashville and honestly… no complaints. The hotel did what it needed to do. Staff was kind, room was clean (which I was lowkey stressing about), and it actually met my standards. No issues at all and the water pressure? Loved that for me.

The hotel was beautiful and the staff was amazing my only complaint was I paid for a two queen bed room and upon check in they changed my room I then went down stairs and they switched my room to another one claiming it to have two queen beds well I get the key card go up to the room and it’s still one king bed so I go back down there another time they change my room I go back upstairs still one king bed so then I go back downstairs to the receptionist for the THIRD TIME and this nice gentlemen said that sometimes they downsize the rooms to make more room for other people which I informed him if I’ve already paid for two queen beds how can yall downsize me without even telling me needless to say they fixed me up but after a long day of travel that’s not something you want to have to go through.

If i could give 0 stars i would. I booked this hotel for my bachellorette and even paid an extra night so we wouldnt have to wait after my 11pm-6am flight. My friends and i get there, i tell them my booking, and they tell me that there’s nothing they can do. The lady at the front desk was extremely blunt with me and did not provide any assistance or sympathy. She continued to essentially blame it on me for booking it through expedia like it was my fault. My friends and i have now been left with no room and no sleep. We have to wait 8-10 more hours before we can get into the other hotel that actually had rooms open. On top of this, they tried to deny me a refund since it was a “non refundable” booking. This has essentially messed up my entire vacation and added more stress on me and my friends when there shouldn’t have been any. Maybe you guys should be checking your availability and letting people know that it’s not available BEFORE THEY SHOW UP. and have a nicer front desk lady. i will never book here again or any other property i figure out is under the same company.

No

Hotel was nice. Some highway noise.

From the moment I stepped into the lobby, I was greeted with a sleek, elevated atmosphere and a team that truly understands hospitality. The staff was attentive, polished, and genuinely welcoming, making me feel like more than just a guest. The room? Absolutely stunning. Clean lines, contemporary design, and a level of comfort that made it hard to leave. The bed was plush, the lighting was perfect, and every detail felt thoughtfully curated for both relaxation and style. What really sets this property apart is its energy—refined yet vibrant. Whether you’re in town for business or pleasure, it strikes that perfect balance between sophistication and comfort. Plus, the location makes it easy to tap into the heartbeat of Nashville while still having a serene retreat to come back to. This wasn’t just a stay—it was an experience. I’ll definitely be returning.

Exceptional

We left before breakfast

Great stay with family. We stayed for 2 nights. There was a small spot of water damage in the bathroom, other than that, the room was in perfect condition. I loved the shower, the online check in, and keyless entry.

Great place and very clean!

Staff was awesome

Very clean

Clean room

Great

Exceptional

Great staff and a very nice hotel

The room was very nice and modern and the bathroom was clean. The room was a bit dusty but overall a good experience.

Hotel was clean, staff at the front desk were friendly and helpful. Would stay here again.

Everything was great, especially the staff!! Not far from the Fairgrounds, Nashville Zoo, BNA and Downtown Nashville!! Plenty of things to do without having to stay in busy downtown!

Everything was great.

Great

Very nice hotel, would stay here again, the beds were soft and comfortable

It was good

Pleasant visit as usual. Staff were very friendly and eager to help with whatever i needed.

The staff is great, if you need something they're right there to get it for you. Rooms were awesome and the restaurant and bar is one of the best.

Clean rooms, pretty lobby! Friendly staff. Very nice place. I’d stay again.

No ice machines were working. The door had a space where the air caused a “howling” noise. The shower was amazing. The beds were comfortable. We just caught them in the middle of upgrades

10/10

Great looking property with a very attentive and helpful staff! Stayed for two nights with my wife, and we had no complaints about the condition of the room. For what we paid, the quality of the property far exceeded our expectations.

Check-in was very quick, the place is very clean, and the receptionists are very friendly.

People were nice

It was amazing. Clean and secure

Very clean & nice hotel. Staff were great as well.!

There was a leak in the refrigerator and it left water on the floor and got my bags wet. There was a huge stain on one of the beds. The towels in the bathroom were dirty. There was throw-up in the elevator. Staff was great go talk to, however, they didn’t answer the phone.

Good clean

No problems

Nice

Room was great for the price. The restaurant was very nice. Shoutout to Leon that ran the breakfast, he was amazing.

Front desk representative was helpful and friendly! The room was clean and nice, definitely would stay again.

The people was very nice and friendly, and the property was clean

One restaurant nearby if you are walking.

Everything was fresh and recently renovated. Very comfortable and we were well looked after. Excellent!

Staff was amazing! Very friendly and attentive.

Great hotel

The staff was incredible and extremely nice . I called to inform them of a late arrival and they were very accommodating. The room was clean but we did have to call for a new blanket due to a stain . Other than that clean room , great location to get to everything within 15 minutes within Nashville . The food from the restaurant was extremely fresh and flavorful . Overall I would definitely stay here again .

Clean, and comfortable room. The shuttle at 4:00 am to the airport was punctual, and the driver was excellent ant professional.

Very nice, stylish room.

Clean room

It was a nice stay.

clean, great room and looked exactly like the pictures! they even granted my early check in request after a long morning on the road, that was greatly appreciated!!

Has airport shuttle

Only negative was walls a bit thin so some noise. Not too bad though. The rest was excellent

Clean room

Yes

Everything good

Hotel recently renovated… Room was clean, smelled fresh and clean when we arrived. We only had one complaint while we were there. Housekeeping cleaned our room while we were out and did not close the door completely. Management notified and they were super nice and gave us dinner on them! Would we stay again?! Yes, this will be our go to place for Nashville!

T at the front desk was amazing! Great location and super close to the airport for early flights.

Clean, cozy, amenities and parking excellent

Clean room great service!

Great location and staff.

Great room!

Great hotel. Clean and friendly

The room was very beautiful love the view can’t wait to go back again

Clean room, great amenities

The room was nice. The hotel was a huge upgrade from how it used to look.

Mrs. T at the front desk provided excellent customer service during my stay. She was friendly, professional, and very helpful. She made the check-in process smooth and welcoming. I truly appreciate her great attitude and support.

The room was very clean and the staff were very sweet and nice

Rooms were clean, staff great but due to the weather stuff wasn’t right. No ice except going to the bar, restaurant stopped serving at five so closed for food and drinks.

Clean The heat and AC kept switching on and off every 15 minutes making the room unbearably hot and then freezing throughout the night.

Room was very clean. I had misread the info about breakfast (only free for titanium club or such) and the gym wasn't open. I had to ask for coffee and towels. Breakfast, $13, was awful. Two biscuits that were hard as rocks with a couple dabs of gravy. The chef took the box and said he would "talk to the guys" with no offer of a replacement or refund. Staff was very nice but we did have some language problems.

…

Many things werent working, when I asked for maintenance help with issues, a blowdry, ice, etc nothing ever happened. Maybe they were overwhelmed with the storm. And they were friendly, just no one seemed to want to be there or help with anything.

Clean room, super friendly staff, very nice bartender

Rooms were great but we did miss the old decor of the Preston.

Room was clean and comfortable

Clean room. Great staff!! Great food! Convenient location.

First room the heat did not work. Second room the sheets were dirty I had to change them. My stay was on 12/31-1/26. My money was supposed to be refunded and it hasn’t been. I will never stay there again or use this app.

Yes

Room was pretty. And only the rooms were pretty. Everything else was a complete mess. I’m very lenient and often too nice to the point I let people take advantage of my kindness so it takes a LOT to get me to write such a huge review like this? I Was not let known that this hotel was under construction BEFORE booking my stay. Got an email stating there would be active construction right after my payment went through, Fire alarm went off several times in the mornings for “testing” (14 times) I counted ? no water or electricity on certain days of the week, we had to go without showers, so eventually went to my in laws to clean up there. No breakfast/restaurant/or pool/ as it was advertised…terrible elevators had no roofing there were construction workers carrying carts full of paint/concrete/ in the elevators, constantly, causing the elevators not accessible or even coming up to the residents floors when we’d want to leave. Waiting for the elevators to open took at least 5-10 minutes at a certain point like HOWWW is that even possible I don’t know??not even going to mention the lady who works the night shift. She was very rude when me and my fiance asked for some cups or water, she was passive aggressive , and kept raising her voice when we asked for help nicely. White lady with the big forehead for anyone wondering , she had thin shoulder length hair and medium build. There’s a reason they put that one on night shift…?other staff members were lovely except for the random staff member we woke up to , IN THE ROOM…she came in our room while we were sleeping in bed?she only left when I woke up scared lmaooo mind you, the doors automatically lock so I guess they just have keys for the rooms I don’t know it beats me. the whole situation was just kind of unfortunate. Your residents shouldn’t be sleeping in an open construction area not only is it just unsafe , but it made the experience much worse than needed to be. Would pay 5 dollars maxx a night for this.

Could not find my Marriott number but did tell me I had one since it would not let her make a new one.

It was perfect

👍

The staff were very friendly and the room was immaculate. There is a beautiful bar that I will take advantage of next time I go.

The room and service was very nice.

James the bartender was the highlight of our stay. The bar food was SO GOOD. Best hotel food we’ve ever had. This place is definitely worth the stay

I was charged on my Apple Pay and I never checked in! Please refund! Worst experience in my life with a hotel an booking agency!

The hotel did not offer a continental breakfast

This place was excellent!!!! I have absolutely no complaints

Clean, great accommodations, great staff, easy parking and comfortable room.

The outside is plain. But inside is great clean, staff wonderful

Clean room, great staff, reasonably priced.

Upgraded room once they saw my pregnant wife. Amazing service. Shuttle was on time

Friendly and accommodating staff.

The room was spacious and spotless. The check-in clerk friendly and efficient. WiFi was quick.

Clean room

Room spotless, staff was courteous. Renovations really changed the look for the better. Excellent job honestly

However, the internet and steaming services were not working at all. Upgraded to another room and still no streaming service worked. And TV channels were basic. A lot of lady bugs in bathroom and around window area.

They were very nice

Staff were nice, hotel was very clean

Love the staff so welcoming

Great property

Ms T made my stay amazing

The room was so roomy, clean and airy. The hotel is beautiful. Staff was extremely friendly and the restaurant food was amazing!!!!

Yes

Super clean room. Nice and friendly stay. Clean environment throughout the hotel

Great room

Clean and beautiful

The hotel was super comfortable and got some great rest. Definitely a great hotel to stay in for a weekend getaway

Clean

Everything looks so beautiful and clean

The bartender and check in people were so friendly and helpful. I cant wait until renovations are done so I can come back

Great as usual

Great room 👌

Very clean and nice

Staff and clean rooms

My go-to hotel for every Nashville trip!

Marriott should have said they were under construction no internet and restaurant. Bbb to be notified!

Lady bugs in the room!

Yes

10/10!!!

Room was clean. However, the alarm went off Saturday morning around 5:00am and we didn’t received any notice. Some guy that drives the airport transport said, ‘something on the elevator caused the fire alarm’ and that ‘ it did its job’. No apologies for the inconvenience! Staff were low working the restaurant, which is overpriced.

Everything and everyone was nice, clean, perfect! Will be staying here very time I visit Nashville!

I informed them to fix it tomorrow after I check out. Otherwise all good & friendly staff

Room had dead bugs all over the AC upon check in and the hotel staff knew and still gave me the room. They also have cockroaches. The fire alarm went off at 4:50am for 20 minutes causing all the guests to go downstairs and the hotel staff was nowhere to be found, never acknowledged it or apologized either.

Cool spot

Hotel Preston charged my card $193.00 when the room was paid a month in advance. It was an unauthorized charge. The female manager T.S. stated that it would be refunded . The male manager M.B. said that he reversed it even though the first manager said it was done . They pulled it fast but it’s taking forever for me to receive it . There was hair on all the bath towels. Lady Bugs flying around the room. The hallway has a bad smell plus it’s under construction . Do not book with this company.

Everything was off. We went for our honeymoon and the hotel was under construction. So wakeing up to noise early mornings no room service smells bad. 100 as check in and did have but one ittybitty trash can in hotel needed toilet paper only one role toilet paper had two bottle waters in room one looked used no vending machine or ice machine on our level due to construction if would have know about the construction we would’ve paid lower at another hotel but instead we get a hotel that we paid good money for just to get really bad service and bad experience over all. For what we paid we should’ve either been forewarned about the construction or a better price for staying. Extremely upset with how this stay went. Specially with it being mine and my husband honeymoon

Horrible Management

I love the staff. Always polite and helpful

K

The property was still under renovation and will be very nice once completed

This was truthfully one of the WORST hotel stays, and I’ve stayed at this property before. Arrived a little before 11 on Thursday, checked in with a man who I’m assuming was new and there was a lady I think was training him. She could brushen up on her customer care skills, I stood there not knowing there was nothing else needed, no thank you, have a great stay. Ok not a big deal. Get in the room and I see random dot looking things but didn’t pay attention, but I go to turn on the tv, even tho every Marriott property I’ve stayed at will typically have e the tv on already. The remote doesn’t work, call downstairs I’m told ok someone will bring a new one. It never happened, ended up going downstairs and waiting again for someone to text the older gentleman back on what he needs to do because the lady that was training him left. I’m walking around the room the entire window panel,floor, curtains, and ac unit have what looks like ladybugs on it. We call downstairs no answer, by this time it’s past midnight at we are ready to go to sleep.woke up next morning to request a late check out, call downstairs multiple times no answer. I had already asked multiple times to be accommodated and it seems as if no one on this property cares or even have a sense of urgency as it pertains to the patrons. I was only in town for 24 hours and this was the ABSOLUTE worst experience to date

Would definitely try again after renovations. Comfortable sleep. Nice rooms.

The lower levels of the hotel are being remodeled. I was way up on the 11th level, so I didn't hear any construction noise. The food at the hotel restaurant was great. Overall it is a good hotel to stay at and will be even better after the construction project is completed. And they have a free shuttle to the airport.

i loved the the staff they were all so sweet and helpful especially T she was the best! even down to me having a woman problem i was able to call without feeling embarrassed she made me feel so welcomed! Thank you T!

Yes to both questions.

Great stay. Clean. Comfortable.

Everything.

Excellent

everyone was so kind! really enjoyed my stay here :)

Firstly, hotel is under renovation. Not mentioned anywhere before booking. Noise can be heard from room window in the early morning while we were trying to sleep before continuing a 18 hour drive home. Elevator was dirty from construction materials being taken up and down. Would help if it is cleaned every once in a while.

we always stay here and love it. easy to get to the airport and the shuttle service has always been good for us we understand they are under major construction but our room was updated. you can see some rushed work for instance the toilet paper holder wasn’t attached we to the wall and fell off. water pressure on the new shower head wasn’t strong again maybe from construction

The hotel was under construction which we were not made aware of. They assured us we would not be disturbed or hear the construction during our stay but were woken up to it every morning.

Great location.

Very convenient location and all staff I encourage texted were very friendly

The hotel is very dated. The grounds are rough. There was construction going on parking lot was in bad repair not up to Marriott standards.

Place was nice but under heavy renovation during the visit. Room was clean and did hear the work going on so we were good.

absolutely phenomenal

This is the last place you want to stay if your visiting Nashville

Renovation is taking place. This is causing it to be load and hard to use the elevators. It will be a wonderful place to stay when complete. Staff is great! Thank you T, for your kindness.

Very clean and close to down town

The renovations. There was also a leak in my room from the air conditioning unit on the floor above me. The so called restaurant downstairs was a joke.

Room was ample and modern, some small details on cleaning like hair on the towels but everything else was nice. Also the shuttle was very good service to have. I will like to come back and see how it looks after renovations.

Clean and renovated

Everything was good! Clean room, Wendy was so nice with us, what a nice lady we love her

First of all they are remodeling so everything from the lobby to the pool is under construction… the hallway to get to the pool, gym and bar is unsightly and maybe this should be mentioned somewhere. Our door couldn’t be unlocked and we waited over 4 hours for the door to be opened because no one knew what to do - they ended up breaking it down basically, pulling out the floor and everything so they had to give us a new room. Just a heads up

I would never return here. Parking is impossible, they don't follow the signs, the noise all night is frustrating. My child couldn't sleep all night because when he was falling asleep, a door slammed and scared him.

Even though they were remodeling it was an excellent stay

Very clean and the room looked great!

Hotel was under construction, pool closed. Noise started early. Staff was accommodating and gave a refund when we decided to switch hotels. No indication when we booked that the construction was in progress.

The room was comfortable and clean. However, I had contacted the hotel prior to my trip and once before arriving in Nashville and not once was I told that the hotel was under major construction. ALSO, I was not told at check-in that the fire alarm system would be being tested the next morning. When I checked out, there were many people checking out to go to other hotels. Before booking this hotel call and ask about construction, as it looks like they have a way to go before it is completed.

It was very clean and convenient

First time here, and they are remodeling

The staff was friendly, the hotel room was clean and I love the entertainment by the bar The complaint I had was the cost to stay while they where doing construction, too much money to be awaken by hammers and drills

Hotel is under construction. Room we stayed in smelt lien sewer gas. Awful experience.

Nice

Internet was down and it tooks hours to check in. The staff was able to offer minimum help. Luckily, as we were about to book another hotel (after 4 hours of waiting) they said they were able to check in.

Everything was great

They were under construction in which I did not know until I arrived. The Tv didn’t get loud. I could here people through the walls and the property was filled with construction materials

King corner room was perfect. Hotel is located right next to the highway and airport (airport shuttle available). Parking lot was always full and it’s like $7 per day for parking. But, I’ve seen way worse for the price to park.

Nice

This is my second time staying at The Preston. The room was clean and a good size. The bed was comfortable and clean as well. The restaurant in the hotel is conveniently located with a good selection of food. No microwave in the room.

-Water was turned off in the middle of shower at 10:30 am the first morning and had to finish the shower with 3 bottle waters. - Bathroom nobs and door handles kept coming off and were not staying on by itself. -Hallway and bathroom throughout the hotel smelt like the sewage was backed up and front desk said nothing is to be done about it at the time. I have a very sensitive stomach so I couldn’t stand the smell for long so had to stay out and about because the smell was so strong. At check out I was offered 5,000 points for the inconvenience but honestly that’s nothing compared to the experience. Make sure to call and ask if they are still doing renovations before booking, trust me not worth it, I was in room 707.

It was actually better than expected. Other than the construction going on it's a very nice property, will definitely return. I know once the construction is complete it will be even better. Staff is friendly and courteous, the rooms are very spacious and clean

I know they are renovating, but getting off the elevator to go to the pool, which had not been cleaned, to see a pile of old toilets is unacceptable. We have stayed at Hotel Preston several times and now there is a charge to park? $75.00 fee for 2 small dogs, nonrefundable. Plus $100.00 extra fee for them refundable as if $75.00 was enough? We will not be staying there again.

Nice quiet place to stay for early flight with shuttle starting at 4am great little restaurant.only con air conditioner didn’t get very cold and no hot water

The staff was super friendly and accommodating and the room was very nice!

The central air in the room wasn’t really working that well,

Convince

I will definitely go back

Best

Please advertise the status of amenities during the reno. Example, we were not able to access the pool either day we were there and the fitness center was permanently closed for renovations. We ordered breakfast and had to send it back twice. However, the pizza we ordered for dinner was superb! Note there is no microwave or frig in the room. There is ice/water and a shared small microwave in the hallway. Check in/out was a breeze. I think this place is going to be awesome when the reno is complete!

They are under construction i think they should say that when people are booking because there were some amenities i wanted to use but were close do to construction

After driving a few hundred miles, this was a great place for all us weary travelers. Our 12 year old dog was especially happy with the accomodations. 10/10!

Easy check in and staff friendly. Room was clean

Very nice

Hotel was nice and close to the office we had to visit. Was disappointed that the restaurant wasn’t open for dinner or breakfast. Besides that everything was great for the price. Employees were AWESOME!!!! Can’t wait to see what this hotel looks like when the remodel is done.

Looking forward to the updated property when they finish.

Wendy was so nice Parking lot got full fast

Nice place, conveniently located next to the Airport, offering also a shuttle. Very nice

The hotel was under renovations. We stayed on the 5th floor above the major renovations. We arrive on Wednesday and Thursday morning we heard some tapping and drilling. It wasn’t anything massive. They did tell us at the front desk what time to expect the noise. By Friday at 8:30am/9am up until check out time, they were fully Into the work. But I would stay there again hands down. They had a full bar in the lounge and the food was good. We had lunch there.

Great staff, breakfast and amenities.

Love this place stay there on our way back and forth to Dallas. Will be really great when the renovations are completed.

I love this hotel, the vibes, and The people.… I don’t know if it’s the way it was the night I was there but it was awesome from the front desk all the way to house keeping and bar. Just perfect!

quiet - great bar staff - AMAZING SOUTHWEST EGGROLS

I ordered a Bbq bacon Cheeseburger quesadilla but I got a Bbq bacon burger I tried to change but the Guy said that It's same that I order and She didn't charge, Just She offered a Discount

Great place to stay. Newly remodeled.

Hotel was being remodeled our room and inside facility was wonderful parking was really tight and only concern we had

Dingy hotel. Looks like they took over an old hotel building and are in the middle of a remodel but the old hotel is in the middle of war torn Bagdad. I felt sticky leaving that place

Over it was good for an overnight stay but the air conditioner was too loud.

property under renovations… the floor we stayed on smelt like backed up sewage.

Had a good time

Put in a room that smelt aweful, had a dehumidifier plug through the bathroom door into entry way to get smell out. Booked roo s for 5 days 5 months ago and putin worst room in hotel for a convention that they gave all the newly remodeled rooms to. Yraveled all my live for my career and by far the worst e xperience with a gotel ever

Every request was fulfilled.

Room was very clean and spacious. The restaurant had a variety of food.

Didn’t like being told the parking tag was $7.00 and the took $100.00 said it was a deposit the person that waited on me didn’t say anything about a deposit so I better get that back

I was over charger

Love the hotel and happy hour bar

Great staff Na

Nice, remodeled, roomy, clean and comfy. Close to the airport with free shuttle service. I enjoyed my stay and would book again.

They have recently updated the floors/rooms. They are very nice, clean, and comfortable. Short 10 min uber to the action. We always consider Hotel Preston for a more affordable place to stay.

Staff was friendly and fast to check in. Room was clean. However the complex is under active renovations. You can tell it’s an older property recently bought. I assume it will be fully updated soon but the noise beginning at 8AM was less than ideal. It was good and convenient for a short stay. Would stay again if needed in hopes it’s fully updated. No hair dryer and not microwave in room. That was frustrating

Nice staff.

The property was in midst of full remodel that was not disclosed. "KITCHEN" Was apparently set up temporarily outside under a tent. Again not disclosed. Two large events were booked and this plus construction led to basically no parking, facilities (fitness area), closed. Also the amount of trash left in common areas was quite ridiculous. Was xharged incorrectly on card for stay and had tk deal with that. Will not return.

Conveniently located to downtown and other landmarks

Maintenance drilling 8 am waking me up n just noisy during the day. Lil fridge, small bathroom

Liked the shower. No microwave in room.

I arrived at 10:30 pm. When I went to my room, the a/c was off and the room was pretty hot. I turned on the a/c and went to bed expecting the room to cool down. At 1am, I woke hope to a room that was like a sauna, but who wants to get out of bed, pack and move rooms at that point for a 1 night stay? Getting ready for my work conference in that level of heat was awful. When I checked out in the morning and let them know, all I received was “oh, that’s a bummer, sorry” without so much as any eye contact or level of sincerity. So disappointing!

The hotel was under construction but the rooms were clean and was affordable as compared to others.

great place to stay

Fantastic

Definitely staying again! 💪

Nice Overall Hotel I Enjoyed my room and stay

Great hotel and really convenient for jumping off the plane , dropping your bags and grabbing an uber straight to Broadway. The staff are excellent , the beds are super comfy and the transfer guys are fab. The hotel is having some refurb work done currently but it had no impact for us and a refresh is welcome.

I've always wanted to stay at the Hotel Preston And I am so glad I finally got to. Beautiful hotel! I wish I could have stayed another night

Enjoyed it

I loved my stay at this property, just a few things with cleanliness in the bathroom could have been better, overall it was a good stay, will stay here again!

I have stayed there for numerous years and have always loved The Preston. I understand it is under new ownership but it does advertise at least continental breakfast. Nope only coffee. I was told the restaurant only opens when full enough. I ordered a drink at the bar in the evening and never received that either. I will stay again with the hope it is just growing pains but very disappointed

We always love Hotel Preston! Our absolute go to when we come to Nashville!

I chose this property based on the photos and reviews. But was shocked the first noghts stay. We stayed on the 4th floor. This floor/ our room was so filthy and very outdated! The motel 6 is probably cleaner. The carpets are not vacuumed. The shower had a little mold and the bathroom was so outdated. The furniture was dirty. It just felt like we were in the ghetto. The photos are deceiving. The only pleasant experience was the bar ambience and the lobby..The property needs to revamp its management and pride for the display of its hotel to include cleanliness and to assess its expectations in their housekeeping staff.

The only complaint I have was I wish I had known about a 100$ accident fee. This was my first time booking a hotel for myself as an adult and I was a little stunned when I got to the front desk and was told about this. They refund this money back to you, but I was again not prepared for that because no where on my booking was that mentioned :(

We enjoyed our stay for the second year in a row. Will definitely be back.

We enjoyed our stay at Hotel Preston. This was our 4 time staying there and. We will stay there again. The hotel grounds are in good shape and they are renovating the property. We love the country music theming.

Comfortable room

A little bit of a long wait to check in, but not terrible. One of the elevators were down so that also took awhile to wait for your turn. I liked the ease of finding the hotel, decent prices, and it was clean.

Staff was very friendly. Beds were comfy, room was clean. Products were eco-friendly. Would stay here again.

The restaurant was not open for breakfast or lunch. No ice machine. No fridge in the room.

Stay was horrible and I left. Room wasn’t clean, bed wasn’t made, talked to front desk and told me to “work around it”.

I love this hotel. We stay here often when traveling to Dallas to visit with our son.

The hotel is under renovations, so some amenities were unavailable. Otherwise, our stay was great. Clean room, quiet area, close to the Nashville Airport and Opry Mills Shopping Mall. The staff was kind and attentive. Would most certainly stay here again. Enjoyed ourselves in Nashville, Tn. for Christmas.

The front desk guest service representative was exceptionally friendly. We checked in at Hotel Preston because our stay at an Airbnb unfortunately was not as pleasant as we expected. We highly impressed with the renovations that has taken place since our previous stay some years ago. The room was clean and bed was very comfortable. We were disappointed we didn’t reserve our 2 nights in Nashville at Hotel Preston. We'll be back!!

Old food in refrigerator

Clean

Hotel was undergoing remodeling, so there was some construction going on but really was NOT an issue. Few minor inconveniences but staff took care of right away and went above and beyond to correct and compensate.

Great service from all crews! Front desk, housekeeping, even the renovation crew was super nice and accommodating. The bar/restaurant was good. Food was tasty and drinks reasonably priced. Super close to the airport but also quiet. Would absolutely recommend and stay here again!

Convenient

The location is very convenient for my business travel.

It was nice.

Good!

Loved the location near the airport and Lebanon Pike, with easy access into the city center. Building itself was a little dirty, and actively undergoing much needed renovation.

We were overall pretty disapppointed with this hotel. The lobby and downstairs area was Very cozy and the music was great. However, the room was gross. We got a standard king size bed and it was a lot more barren than the photos showed the room would appear, although i understand even the standard rooms are not all the same. The most unsettling thing was probably the amount of ladybugs crawling all over the ceiling and walls. Which we tried to ignore until they were on our belongings, so that was off-putting. The room seemed as if it had only been surface cleaned in some time. The tv remote had some kind of sticky sauce all over the buttons, there were reciepts and trash behind and under things, the headboard to the bed was broken and moved a lot, there were no outlets besides the already full ones that held the lamps, save for 1 extension cord. I remember seeing the rooms would have free water, but there were none provided, and upon asking, they referred us to the fountain water from the bar. Kind of misleading. Rooms also stated to provide netflix, but you have to sign into your own account. Which wasnt a major issue because we have an account, but i was worried at first because of netflixs new home, no password sharing thing. The room itself was a 1/10, but the staff were nice, and if we werent so tired from our trip and ready to get in and out, had we asked they may have switched us rooms. The best part of the hotel was the common areas. Would not return sadly.

Upon arrival, the elevators were not working & needed to take the staff elevator, there was rust liquid leaking from the ceiling. There was no room service during the stay, when called for additional toilet paper, it was never brought to the room.

The hotel is so pretty. They had live music every night on the weekend we went. The staff is so helpful and nice. They have free parking. The rooms were very clean and the view from our room was so pretty. They had a nice pool. The beds were really comfortable. They had a microwave that you can use and also ice for the guests. I’ll definitely stay there again

The bar/restaurant was SUPER slow service. TV - none of the channels came in very well, constantly buffering. Not the most up to date hotel, they are going thru renovations that should help.

The employees made the stay very pleasant! The renovating was not inconvenient.

The hotel was getting an update so I was woke up by construction sounds. The bed was not comfortable and made noise when you moved on it. Had to put a pillow between the headboard and wall cause it kept hitting just to sit on it. The shower was all rusted and parts of it were coming off. The water wouldn’t drain and the shower head was horrible. I will say the sweet front desk guy tried to help me out but the hotel was rough. All night the ac made a loud noise everytime it came on. I put a chair up against it to try and make it stop being so loud but it didn’t work. I had booked two nights but left after the first one and went to another hotel.

The room was not avail on my arrival at 7 pm. They said it was sold out, too bad. I had to get another room last min at three times the price. Very very upset and disappointed in this site! I want my refund!