Hyatt Place Nashville Opryland

Linens and towels smell fresh. Comfortable bed and pillows. Nice clean breakfast area. Very satisfied.

Stay away

Room was clean and roomy. Staff was good. Breakfast is a charge so we didn’t eat there. Parking is also a charge.

Exceptional

Remodeling

The place was under remodel, so it was a mild mess. But I will say the staff was as helpfull as they could be.

Renovating. Quite a mess. Room was okay. Breakfast subpar at the moment.

Bad

Superb

Nice property. Had renovations going on. Noise was low. Pool pipe broke the day we arrived on Friday. Left Sunday and pool still wasn’t working. We use a pool at another place near by for free. Breakfast was great and was different the 2 mornings we was there. Check in was quick and did offer us a refund because of pool and renovation when we got there. But finding another place at last minute wasn’t an option at the time. So we stayed. Beds could be more comfortable

Exceptional

Under renovation. No hot breakfast. $8.00 dollars a day to park. Had to park in back of the hotel. I thought Hyatt had great hotels, NOT this one

Reach of head was way too short and water pressure flow was anemic. Larger room space could use more comfortable and larger seating

Superb

The hotel was completely under construction. It was good that they offered us a refund for our stay but then we would have to find completely new lodging. They said they could t offer us a discount. Continental breakfast was set up I. A hallway and minimal. We had to use the back door as an entrance/exit. The room was fine thankfully but the pull out couch was terrible to sleep on. Springs in your back. I wish they would have notified me about the place under construction before I arrived.

Booked hotel 7 months in advance, arrived to find lobby under renovation. No hot breakfast. Had to park in the rear of the hotel. $8.00 a day parking fee.

The staff were amazing. They are under renovations so it’s not the best condition. Lots of dust and construction going on. Not my cup of tea but it was good for the night. Also no breakfast it was a grab and go in the hallway. Because the lobby was under construction.

Stayed for 7 nights and received towels 2 times as well as garbage pick up. Went to front desk to request fresh towels and garbage collection and was told that it would happen the next day but no luck. It's a beautiful hotel and the rooms were nice but I would not stay again due to the lack of staff.

Construction spoiled the visit

Great to be able to walk to Broadway street, river, and to restaurants.

Pool wasn’t ready despite being in the dates advertised to be open. Elevator super rough looking with foam taped to wall, carpet old, rooms need update. Sink leaked a little, no vent in bathroom so it was so hot and humid it was impossible to dry off. Bed was comfortable but AC did not work. Offered to change rooms bc they said probably needed batteries and tech wasn’t there. We didn’t switch bc it was midnight or after and had kids with us and we looked at reviews that said none of the fixes worked for them so we just tried to go to sleep and be done with it rather than deal with a frustrating pack up and move and still possibly be hot. Again the staff was very friendly but there’s no way whoever cleaned didn’t know it was hot. It was registering at 75. I have stayed at much better for the price.

Mass construction and hotel should have shut down to customers. Lobby, hallways, entrance way, multiple floors all being worked on 6 days a week.

Even though under renovations they were so friendly, understanding and genuine Didn’t know they were renovating when booking

Even though under renovations they were so friendly, understanding and genuine Didn’t know they were renovating when booking

DO NOT STAY THERE! It is deplorable. I asked for a refund and went somewhere else

Excellent hotel. Very quiet. Very clean. Comfortable bed. Still able to enjoy my stay even though they were remodeling the lobby and surrounding area. Liked the layout of the room (226). Staff was friendly and helpful.

Staff was not present at check in. Waited over 20 minutes in lobby. Offered no accommodations for the wait. Was under construction. Had no hot breakfast. Everything in hotel was destroyed and stuff everywhere.

Good location Staff was not present at check in. Waited over 20 minutes in lobby. Offered no accommodations for the wait. Was under construction. Had no hot breakfast. Everything in hotel was destroyed and stuff everywhere.

The staff was very friendly and helpful. The lobby was undergoing renovations and the staff was very apologetic about any inconvenience, including offering to refund our stay if we didn't want to stay there.

We enjoyed our stay

.

Location It was under renovation. Everything was disorganized and we did not stay there. We felt like we had walked into a big mess. We did get a refund.

Location It was under renovation. Everything was disorganized and we did not stay there. We felt like we had walked into a big mess. We did get a refund.

Construction in lobby, breakfast area and entrance. Very inconvenient. Cold breakfast served in small hallway by the rear entrance. Construction noises could be heard in guest rooms. Offered no discounts or future considerations for the inconvenience. Not a pleasant experience especially when the fire alarm went off.

The proposal is currently on hold, and we were not informed of this prior to making the reservation; consequently, we only found out at the time of check-in.

The lobby is under construction. The downstairs is a mess. The staff apologized but it was still messy and not clean.

It was under construction when we got there. Would have been nice to know before going. But room was nice, clean and cold so can’t complain.

Room was okay however the bathroom was super small. The toilet was too close to the door and you can barely open the door to step into the shower. The door entrance to where my room was located was broken which you could not enter or exit.

The hotel is under construction and should not accept clients. High level of noise from drillers and all sort of equipment including Sundays. All amenities are closed. The video that is shown does not resemble reality. We should be reimbursed.

We were devastated when we arrived to find You are under construction and did not have the courtesy to inform us in advance of our stay. We drove from Florida to Nashville to arrive to a hot mess hotel. I was given a cancellation ID number and confirmation number but your staff did not notify Hotels.com or credit the paid in full reservation costs to my credit card. I am currently on the drive back Florida and have not had an opportunity to follow up but be assured I will tomorrow once I am back home. I am grateful that the Country Inn Hotel next door to your hotel thankfully had a room for us and could not have been more welcoming and warm. I expect to be fully reimbursed but you could not make up for the stress caused to us due to your lack of consideration by not notifying us prior to the time we arrived for our stay. On a scale of 1 to 5 stars I would give you a zero if possible.

Is under construction and nothing was said until you arrived

Offered to allow cancellation and find other lodging which would have almost doubled the price of my stay in Nashville. No manager on duty to speak to. Breakfast was served in a hallway near the rear entrance which was also the main entrance. Was told by the person at the temporary desk that the construction notice was on the website. The website only noted that the front entrance was closed and we had to use the back, which was poorly lit and void of proper signage. At checkout, asked the person at the desk for receipts. Was told that since I booked through Expedia they could not provide a receipt. I have always received a receipt when checking out of a hotel. Probably my worst hotel experience.

Great trip here! Staff was amazing and breakfast was also amazing. Would stay here again!!

We’re not told about renovations,...

We’re not told about renovations, towel was dirty, dog barking in a one of the rooms, ice machine was not working

We had a wonderful time. They were very nice.

Under remodel so the experience was not great! The front desk personnel were really sweet and apologetic. No one cleaned our rooms for three nights which was not ideal. I hope the remodel turns out great for the next guest.

It was under construction, dirty, and I’m praying I didn’t get bed bugs! Definitely didn’t look anything like the pictures.

It would have been better if it weren’t under construction. The staff was amazing, but the hotel was in shambles. Such a shame they didn’t notify anyone PRIOR to booking the room.

Good

Comfortable and clean Construction in progress, no advance notice. Pool was closed because of indoor construction and that's the main reason we stayed here. Also the housekeeping came at 10:23 AM knocking onbthe door and again at 11:00. Checkout is 12 noon. Ive stayed here a few times in the past but this will be my last time at this hotel.

Construction in progress, no advance notice. Pool was closed because of indoor construction and that's the main reason we stayed here. Also the housekeeping came at 10:23 AM knocking onbthe door and again at 11:00. Checkout is 12 noon. Ive stayed here a few times in the past but this will be my last time at this hotel.

Staff was great and the room was good but there was construction happening which we weren’t notified about. The breakfast wasn’t good at all.

The Hyatt was under a total remodel we couldn’t even stay there. Thanks for letting us know Booking and the Hyatt suck. I had to spend a considerable more dollars to find a new place to stay. Ig you ever want my business again you need to send me $500

The Hyatt was under a total remodel we couldn’t even stay there. Thanks for letting us know Booking and the Hyatt suck. I had to spend a considerable more dollars to find a new place to stay. Ig you ever want my business again you need to send me $500

No breakfast like advertised

During my stay the lobby was undergoing renovations, we did not receive a notice prior to arrival about the construction. I checked after our arrival and did see it was posted on the hotels website, but it severally under noted how much work they were doing. The entire 1st floor front of the building was closed and you could only enter through the back, and they were also renovating and entire floor of rooms Construction started at 7am and could be heard in rooms on the 3rd and 4th floor, it was supposed to stop by 5, but I was told by others in our group it didn’t until closer to 7pm. The hot breakfast service was replaced by a grab and go option that was outside the elevator each morning. One day we received a notice that water was going to be turned off for 4 hours due to the work. I’m sure once work is done that all will clear up, but besides that - Each floor had a communal microwave outside the elevator’s - that part I’m not sure if that had anything to do with the renovations or not. It was just kind of weird. Pool was dirty with no note that it was closed for season, there is a shuttle it was noted to drive you within 2 miles, but that’s not exactly true there’s only 2-3 places it goes, only at the top of the hour, and ends at 6pm so if you’re going to the Grand Ole Opry show it will not pick you up afterwards.

We were not told, but this hotel is undergoing much needed updates. The pool was disgusting and the noise was horrible! No late sleeping on vacation! The breakfast area was by the elevator and they left the creamer out all day/night. We had to enter through a back door and it felt seedy. I wish hotels.com would have mentioned the renovation going in at that time!

Lobby was closed due to renovation. Also the rooms above us were being renovated. Lot of loud working starting at 8am. Woke us up. The hotel did not notify us about the work before hand and offered no compensation. Staff was nice and friendly not their fault. Definitely poorly owned.

Did not appreciate that they knew the inn would be under construction yet no notice to make changes on our end. No voucher to grab something out, no discount on the room .

Great

They are undergoing a SERIOUS remodel (no lobby, no hot breakfast, water on and off, debris and garbage everywhere and remodeling workers start at 7:30 am every morning and go till late at night. If you are staying in the next two months, find somewhere else. Staff is soooo nice but that doesn’t take away from breathing dust and debris floating everywhere, old mattresses out front, no hot breakfast and banging hammers at 7 am.

DeeDee was amazing The facility was under renovation and started working at 7am, very loud, not listed on website, elevator down, no breakfast very expensive

The facility was under renovation and started working at 7am, very loud, not listed on website, elevator down, no breakfast very expensive

Property was under renovation and not worth the cost. Had I known it was under renovation I would have never booked it. Had to book another hotel for me and my guests which was inconvenient, expensive, and embarrassing.

The location No shuttle to and from airport Renovations going on. Very loud and dusty Breakfast selection was poor. Zero outside space to enjoy nice weather.

Room was good There was renovation work during the stay so continuous drilling were making so loud noise that couldn't stay in room. There is no prior information before booking.

Room was good There was renovation work during the stay so continuous drilling were making so loud noise that couldn't stay in room. There is no prior information before booking.

Good

The location No shuttle to and from airport Renovations going on. Very loud and dusty Breakfast selection was poor. Zero outside space to enjoy nice weather.

Wonderful stay, will definitely stay here again. Great breakfast lovely staff, clean rooms. Great location. Happy to have a complimentary shuffle to the oprt and and mall.

Breakfast was good. Hotel and area weren’t the best, parking easy.

Hyatt is loosing its name.

Breakfast was not what we were expecting, do to construction. Also trying to figure out how to check in was a adventure do to construction. We were also under the impression there was a place to have dinner, and we were wrong there also. So pretty disappointed

Room was clean-ish. Thin walls you could hear everything in the hallways.

Location was convenient. Room was comfortable. The lobby was closed for remodeling so the check in and was slow and the breakfast was not available as normal.

Location was convenient. Room was comfortable. The lobby was closed for remodeling so the check in and was slow and the breakfast was not available as normal.

Very friendly staff, awesome breakfast, and I loved the pillows. The bed was a little hard for me.

Very friendly staff, awesome breakfast, and I loved the pillows. The bed was a little hard for me.

Carpet and furniture stained. Breakfast grab and go last 2 days as front area under construction.

Breakfast was wonderful!

Updates and renovations are going on in the lobby, but there was no mess or inconvenience. Front desk services were moved to meeting which probably was only an inconvenience to the staff. The staff was very helpful.

The room looked fairly clean and was decently spacious, but the bathroom was rather small to move around in. Then the breakfast was probably one of the nicest complimentary buffets I've had at a hotel recently. Probably give it a 4 out of 5. The lady working the buffet was working very hard at keeping it stocked well!

It was an ok experience.

Wished the bathroom was bigger.

A noise came from the kitchenette sink all night it was terrible didnt sleep well, chad the front desk host was super great!!!

Everything was great, breakfast was more than adequate and the room was large, except bathroom, and clean

Didn’t see staff to ask for creamer to be replenished.

Beware. Showers are moldy with no exhaust fan in the bathrooms. They charge to park your vehicle in the lot.

Room was clean, but hotel definitely needs updating. Walls etc were looking old. Also, the tv reception was awful. All bitmapped and cutting out on any cable channel except for local channels. Couldn’t really watch anything. Just beware that this looks like an older hotel.

Excellent room and property, our stay was very enjoyable

The room was nice except for the carpet. The HUGE issue we had was we could hear our neighbors talking and doing the nasty…yes!! Twice!! They kept us awake until after 2:00 am so we got very little sleep. The walls are obviously too thin. I have never been subjected to hearing what we heard in the next room.

The property was okay. The beds were not comfortable and the bathroom was not what I expected.

Good location and good breakfast Room number was missing on the door and coffee pot did not work. Hole in sheet. Payed for parking at the hotel

Room number was missing on the door and coffee pot did not work. Hole in sheet. Payed for parking at the hotel

Bedsheets nasty. Carpet- filled with stains Bathroom- Mold around the shower head Toilet Bowl was nasty. No wash cloths or towels

Staff were great but the facility is not clean by any means, ceiling in room pealing and missing plaster, water damage along the walls and carpet stains throughout the room.

Great customer service, great breakfast.

Good

Breakfast setup was well organized. Real plates & cups were an extra nice touch. The food and variety was great. No complaints. No shuttle on Sunday or Monday was disappointing, and seemed staffing on those days were minimal as well. A lot of waiting for someone to come to the front desk. Our sofa bed was badly stained and the tv wouldn’t allow access to Netflix even though it was advertised as available. When I asked about it I was told to go to ch# 2. No such channel….

Staff was super friendly and helpful. Breakfast was good.

Room 519. Sofa bed arm badly stained. Tv only provided digital channels. No way to use Or get to Netflix as menu/guide says “not available” when accessing them. Asked front desk about this and they said to go to ch#2. No such channel. Weekend front desk manning/servuces minimal. Recommend Tuesday-Saturday stays to get best services.

The room was very clean and staff was friendly. The breakfast buffet was nice.

convenient to Opryland

The staff was very friendly especially the kitchen staff. Very kind people. The room was nice but does have the world’s smallest bathroom. I have had bigger bathrooms in New York City or on cruise ships. The bed was comfortable. The breakfast was decent. I was surprised at how good the breakfast was so thank you for that! We did go down for late night snacks to find they didn’t have any snacks that we liked which I found unusual. Overall decent stay and will do fine for short stays.

The staff was very nice and welcoming and probably were the best part of our stay. The hotel on the other hand was not what was expected from the pictures posted, very old and rundown. The bar that was depicted didn’t even look like it was open or still being used and the pool space also was not open.

Room/hotel was very clean. Bed very nice and comfortable. Free on site parking. Breakfast was very good. Many hot items as well as cold. Visited the grand Ole Opry , which was close by and easy to get to. Staff very helpful to prepare for that visit. The man at front desk in mornings was very friendly and helpful. He made stay more pleasant. He helped with shuttle to downtown, and parking for Grand Ole Opry.

good location just don't walk alone at night .

Good location near Opryland, local bars and restaurants, grand old opry, and about 10-15 minute drive to Broadway. Pretty close to the airport. The staff were super friendly and so helpful; they even did a little something special for my husbands birthday. The hotel overall was pretty clean but the elevator floors were frighteningly dirty. Our room was clean, quiet, comfy and roomy. The ice machine on our floor was broken (a minor inconvenience). The breakfast was excellent. I used the gym area once and it was clean and private. Overall it was a good stay.

Only complaint was they said room service would be every other day. They did nothing but come in and take out the trash

Two tvs and pet friendly The smell of marijuana, the shower wall was falling apart and the elevator kept closing on people

Two tvs and pet friendly The smell of marijuana, the shower wall was falling apart and the elevator kept closing on people

The staff was very friendly and helpful. The rooms could use a good deep cleaning.

The property was nice, well maintained. The staff was very helpful and upbeat. The breakfast was very nice.

Very nice customer service. Chase at the door desk was very accommodating with all my request and found me a room that met my tough requirements. He was very helpful.

Very nice customer service. Chase at the door desk was very accommodating with all my request and found me a room that met my tough requirements. He was very helpful.

We loved the Hyatt and location. The staff is so amazing and the breakfast is delicious with many choices. Unfortunately and not Hyatt’s fault, our room had about a 5 foot sticky area and we had to put a towel over it so we wouldn’t stick to the carpet. They couldn’t move us until Sunday night so we ended up staying in the room. Even though reported several times, no one ever came to investigate it.

Bathroom was tiny. Light bulb over the sink was flashing. The staff was extremely helpful.

Room cleaning only every other day so you have to repeatly ask front desk for towels and wash rags.

It’s an older hotel but was still very nice. The staff was excellent and very helpful.

The hotel was very nice room is very spacious and the air conditioning fantastic

Front desk staff was very kind and helpful.

Front desk staff was very kind and helpful.

Breakfast was nice. Parking area was well lit & I felt safe. This was my second time here. The Grand Ole Opry is very close & convenient.

The location of the hotel is close to the Opry and a lot of restaurants. The hotel staff was very friendly and helpful. However, the hotel is rundown and needs to be remodeled. Our room had numerous carpet stains.

Exceptional

Good

Breakfast was just ok. Pool was closed and had algae growing in it. It looks like there is no attempt at fixing it. We stayed three nights and our room was not attended to at all during our stay. We had to ask for clean towels on the third day when our room had not been attended to at all. Check in staff was great.

Everything was great! We loved the room and the service.

I liked that everyone was very nice and helpful. The room was clean and everything worked. The food was great.

I liked that everyone was very nice and helpful. The room was clean and everything worked. The food was great.

Front desk guy: Chad - fabulous… recommended restaurants and also told us if you’re going to the Opry to park at the mall so they don’t charge you $26 to park. Great tip! Breakfast was disappointing. Out of cream for coffee. No meat of any kind. Some hard boiled eggs and soggy French toast sticks - only sugar free syrup. Not what we were told it was going to be- sausage, bacon and biscuits and gravy were nowhere to be found. The sofa in our room was filthy with big stains throughout. Carpet in the room was gross. Shower curtain didn’t fit. Overall just not the nice high quality we are used to from a Hyatt property.

I'm glad I picked the Hyatt place. Clean, friendly staff, excellent breakfast, and close to the Grand Ole opry. I'll be back!!

We enjoyed our stay. Only thing I didn’t like is that the bathroom was so tiny. The toilet was too close to the door

Staffing very friendly Clean room’s

Everything was great!!! The breakfast was very good. Staff was very friendly!!

They could expand the breakfast menu a bit.

Staff were amazing and made the stay more enjoyable.

Superb

We arrived to find a small fire in the mulch outside and reported it to staff who quickly went out to put it out. Our first room had a noisy air conditioner but this was quickly remedied by a room change. There were some other guests there who didn't seem to realize they needed to respect quiet hours and other guests, banging doors and yelling down the hallway, but wasn't so bad that we called the front desk. The room was clean and well stocked. Breakfast Friday was tasty, though there was difficulty getting cups, plates, etc. Saturday breakfast was less impressive, trash cans were overflowing and needed attention. Staff was friendly and attentive throughout our stay. Overall, a decent place to stay and I'd probably stay here again if the need arose.

The rooms could be updated with clean carpets and modernized. Looks a bit dated. Shower was moldy around the edges so definitely that could be addressed as it brings concern to general cleanliness of facility. Pool was shutdown for season but was full of algae and dirty. Not appealing to the eye.

Breakfast

The

Rooms had a lot of space. Very clean. Staff was very friendly and helpful.

Desperately in need of a refurb, the lifts floor is disgraceful and the smell of chip fat was very off putting

Great hotel. The breakfast was over the top!

Very nice place and great breakfast

Breakfast area was very nice and set up well. I also liked the room set up.

Staff and breakfast buffet excellent - needs a little TLC which I believe will be underway next month (May 2026)- only complaint, bathroom is small with quirky door set up.

Breakfast was GREAT! Buffet style, clean area, hot food, coffee good. Very nice, really enjoyed.

The staff was very friendly and helpful. Room clean. Price was great compared to other hotels in area.

A little dated. Clean and convenient

Great location right near Gaylord Opyland convention center

Best part of this hotel is definitely the staff. Was here for a cheer event, this hotel was not worth 1300 for 3 days. The hotel is completely outdated, needs a full renovation. The bathroom is a shoe box! You have to go completely inside for the door to be able to close that’s how small it is. The pics online are definitely deceiving. Not a Hyatt standard hotel, I would not recommend for the price I paid. I feel ripped off.

the hotel needs to be renovated, looks like nothing has been updated since 1990

The staff was helpful and went above and beyond to make our stay great!

Very honest staff i left my headphones in the room and i got it back thank you!!

Way below Hyatt standards over priced for condition Carpets floors

It was very comfortable and clean but your pillows were hard to sleep on.. need more blankets. Need softer pillows and more blankets.

Double charged

Tired property. Ran out of coffee 2 of 3 days there. No napkins at breakfast.

Staff were amazing.

sink in bathroom appeared to have been reattached to wall with calking which was cracking and appeared to be loose on wall. The soap dish in bathroom had black gunk underneath it. Removed comforter after finding stains on it. Stains on sofa

Location was great and so was the staff. Bathroom really small and ceiling was peeling. On line reviews said breakfast was great, well on my first morning it's was ok but the second day it was terrible. Will not go back for that reason.

Clean room and facilities. Staff very nice and friendly.

The roo.s are clean, nice hotel. The staff is very friendly. Great breakfast buffet with a nice variety of different food every day.

Excellent staff. Chad at the front desk was over the top accommodating anything we needed during our stay. He was very outgoing and gave us a lot of suggestions do the area!

Good spot for a quick in and out.

Clean room, friendly staff

It's fine. Comfortable bed, but room needs refreshing overall, stained rug and sofa. Ice machine not working and elevator buttons kept getting stuck. Can hear a lot of hall noise in the rooms. Generously sized room with surprisingly small bathroom.

Property smelled of smoke inside and there weren’t many breakfast options.

Clean, nice people

Great experience

Bed was not comfortable, and breakfast was ok

Room dirty, asked for more pillows and was only give 1 when we needed more than 1, no one answered the phone at the front desk no matter what day or time we called, housekeeping does not clean rooms daily—-the hotel told us that they only clean rooms every other day, bathroom was dirty, carpet in elevators was nasty and matted down with what looked like black grease or oil

Forgot to get names but all of the front desk employees were super nice, helpful and friendly. Photo credit: Carlos

Bed was comfy, staff super friendly and helpful

good

Staff was great. Rooms and hallway was outdated.

the shuttle was very limited and they were not upfront with the fact that if you wanted to go downtown with it it was 15 bucks a head

For the price I thought it would be a much better hotel. The smell was almost Overwhelming, the room was just ok. Hope you like a lumpy mattress. The ac was noisy. The staff was friendly. Breakfast was cold

breakfast was good, staff was nice

Very nice. Staff very nice Bathroom rather a tight fit but overall a very pleasant stay

We asked for towels and never received them. The front desk personnel stated he was on the way never showed up. Also the air wasn’t functioning and we called and they stated they would send someone and didn’t.

Shower and sink slow draining. Ice machine didn't work on our floor.

Bathroom was tiny, no bathtub only shower. Had to step into the shower or straddle the toilet in order to close the door. Room was clean, closet very small and hard to access.

Yes it was great place to stay clean and nice staff

The bathroom was extremely small. The toom was clean, but showing its age.

Great location for what we had planned, liked the separate sitting area Odd Oder in the hallways I just assumed it’s because it’s obviously an older building

Room was pretty clean, breakfast was very good, lighting over sink did not work at all, the shower dor drags and screeched Very loud when opened. The carpeting was also stained. Its an older facility.

Staff ok , room was not nice bathroom just way too small. Bathroom breakfast

The property was nice, clean, and suited our needs - in town for an event at the Gaylord Event Center, so conveniently located. You can tell it’s a little older and some things seem like they could use some updating, like the elevators. But no problems.

Convenience Older building and amenities. Hardly anywhere to call a bar, out of most alcohol. Shower wasn’t fully cleaned and scrubbed. Sound was loud in the hallways.

All good

Room was okay. Very dusty and the bathrooms was very small and very outdated

The room was clean and the gentleman at the front desk was extremely helpful

A bit run down and in need of an update. Breakfast great as usual. We did not receive room service, so our trashcans were overflowing and we had to request more towels. The shuttle we needed wasn’t available. If ever in Nashville again I would probably opt for a different experience.

The website advertised complimentary shuttle service to/from the Opryland Convention Center between the hours of 6a-8p, which is why we chose this property. When we checked in at 9pm after a long day of travel, we were warmly greeted by the front desk personnel. However, when we asked about the shuttle service for the next morning (we had a 7am meeting scheduled at the Convention Center), we were told the shuttle only runs from 8a-4p, due to insufficient staffing. Our room was a decent size (king suite w/ living area), however the bathroom was extremely cramped & not well laid out. The toilet was in a very small "room" along with the shower, w/ barely room to close the door once you stepped inside. The closet was cramped & difficult to use bc of a small sliding door w/ 1/2 of the closet located behind the sink-top area. Do yourself a favor & book @ the nearby Holiday Inn Express instead!

Staff was great, no hot water for 3 days of our trip. Have yet to be compensated as promised

Great stay and Staff

only 1 floor has ice machine but the water dispenser on the ice machine did not work.

I had no hot water for 4 consecutive mornings.

The room was very clean and the staff was very friendly.

Friendly service. Room was a nice layout and comfortable bed. Shuttle service to Mall and Opry Hotel was very nice. Breakfast was pretty good.

breakfast was really good, big variety and the room and the bed was comfortable. the staff was really accommodating and friendly

I NEVER leave reviews but this place warrants one. We didn’t have hot water the ENTIRE stay (4 nights). Dead bugs all in the room, our room was dirty upon arrival. Water damage all over the hotel and mold/mildew. The list goes ON AND ON. Avoid this hotel at all costs.

The entire place was neglected. No hot water, mold in shower, the light in vanity did not work and trash everywhere. The American Flag was torn and hanging not lit at night. But the staff was pleasant, breakfast was great and location and pricing was good. However we will NOT stay there again.

Our room was clean and nice. The staff was always welcoming and the breakfast was very good. I would stay there again.

Room was clean but very small bathroom with no hot water for showers. The staff was very friendly, especially Chad. Great breakfast. Wish there was a pool.

Good location A little outdated could use some remodeling

This hotel does not appear as advertised. The building and rooms are very old and outdated. Our room had pieces of trim coming off the wall, stains on the wall, curtains, and carpet. Limited outlets and poor work. The bathroom was incredibly small and poorly designed. The bed was comfortable though, and we all slept well. So, if you’re looking for a decent place to sleep without the higher cost, this would be it.

Room was big, breakfast was good Bathroom was TINY, a larger person would have problems getting in and shutting door

Rooms were nasty and bugs were all over the place in the rooms

The check in was ok. The young lady was new however the manager was extremely dry and not welcoming. We had 2 rooms, which one room the heat did not work and the other the main phone was broken. The bathrooms you have to stand on the other side of the toilet in order to open and close door. There was rust on the ceiling of the shower and grout was black. They floors when we looked at the bottom of our socks were covered in white dog or cat hair. Only One Elevator worked and the flooring in the one was so warm down the carpet was gone. When checking out asked for my receipt to be emailed the lady said there was not email and handed me paper. Not a thank you for staying, have a great day just cold. This is unusual for a Hyatt. They really should update this location and possibly staff.

Friendly staff. Hotel older. Elevator dirty, floor inside was failing apart. Breakfast pretty sparse. Decent room size

The staff was very courteous and friendly!

There was no hot water during my stay and the internet was out one day. Breakfast was adequate but always had to use plastic utensils

Large rooms. Courteous staff. Breakfast good. Carpet old and worn and dirty looking especially in elevators. Hallway smells like kitty litter. Whole place needs updating.

Clean room and friendly staff.

Everyone we met that worked there were extremely nice.

Chad the evening/ night worker was fabulous. He deserves a promotion. He made multitasking look easy, very professional, attentive, courteous. Overall the stay was good I had issues with the thermostat in the room Chad offered to move to another. I gave my stay a 4 due the great hospitality

I would stay here again but it was VERY frustrating as it was in the middle of the ice storm.

Chad was great. Big personality, very welcoming!

Nice hotel and extremely convient location. Chase at the front desk was always very welcoming and accommodating. We will return!

The staff were all absolutely amazing! Great attitudes & honestly made you feel like you were old friends.

Carpet in elevator nasty. Bathroom too small. Customer service was great.

It was a very clean and neat hotel. The staff was very nice and helpful.

Excellent breakfast, clean room. However, bathroom was very small. So convenient to Grand ole Opry. We would definitely stay again.

I was really please with the breakfast menu.

When arrived the elevator it stank, one time I didn't hot water in my shower, there was no microwave.

THE SINK WAS STOPPED UP - THERE WERE NO WASRAGS AT ALL IN THE ROOM

This property is filthy and smells like a sewer. The elevators looked like they hadn't been cleaned in weeks. The only staff we saw was the front desk associate, and he seemed to be busy handling guest complaints and shuffling rooms for unhappy guests. Our room was laid out in a very strange manner, with the water closet room door opening right next to the bed which was fairly unpleasant. The vanity and sink are out in the bedroom, so you disturb other people in the room if you need to get ready while they are sleeping. The breakfast buffet had food items that were hard and old-looking, like the waffles. Most of the food was mislabeled, which could be an issue for those with allergies. I moved the labels myself to the correct spot since this seemed to be an issue for the staff to complete. We had to pay $8 to park our car in a regular lot (not a garage) with no security or anything special about it. Why am I paying $8 to self-park my car in a regular parking lot? There were signs in the elevators posted that they didn't have service staff, and guests were told the shuttle to the Grand Old Opry wasn't available due to being in for maintenance (which I'm guessing they just didn't have anyone to operate it). This property overall was such a huge disappointment for the Hyatt brand. It was filthy and disgusting, and I just felt dirty being there. Would not recommend to anyone.

Front staff was friendly and accommodating. Breakfast was ok, but did not offer fruit. Eggs were not from whole eggs. Maid service was poor because only bed was made and some trash removed. No vaccum or surface cleaning. Bathroom was so small, I had to stand in the shower to close door for privacy. Further, shower stall showed mold residue. I would not recommend this hotel.

Yes

Very nice

Staff was fantastic!

The hotel charged an additional 8$ parking fee that was not advertised when booking the stay on hotels.com

Ease of check in, reception staff, parking

Staff was courteous

Friendly

Average tasty breakfast buffet, incredibly friendly staff, beds so comfortable. Clean and fresh looking. Only downside is how tiny the bathroom is, if you’re bathing small kids. Would stay here again for sure. Super close to Opry Mills.

My shower was cold

It wasn’t what I expected. I thought it was gonna be at Opryland. I guess I should’ve researched a little better. It was OK. The rooms were OK but when you turn the heat up, it’s too hot when you turn the cool down it’s too cool so there was really not a happy medium.

Breakfast was great. $8 a night for parking was a bummer.

Staff was super nice.

The staff members were great ! Everyone was friendly and helpful

Staff was very courteous

It was alright. Not good/not bad. Nothing stood out in either direction.

Breakfast was fine, with options changing every day. Options were good. Front desk was courteous and helpful. Overall, don’t expect much from this Hyatt.

Very nice rooms and the breakfast was good. Only thing is the $8.00 parking fee for a parking lot space. This hotel is not downtown where parking is limited or where you have to park in a garage or busy street. Just a normal parking lot owned by the hotel. Crazy to charge for parking at a normal hotel.

Clean room, great location, super friendly staff

Also paying for parking on the hotel lot is crazy as there was no security on site so that was a bogus fee! The location overall was great but the hotel rooms needs some upgrades to be considered 3 star!

Fan in the bathroom is much needed! The mattresses were uncomfortable. But the staff was very friendly and accommodating!

Yes

All was well

Yes

Very friendly and caring staff. They even went out of their way to provide us with a homemade Christmas dinner.

A special thanks to Dave Smedley and Jarred Thompson for being cheerful and upbeat on a busy holiday week. We will return.

In breakfast we saw the fungus on the bread. Means they are serving old bread.

All staff at the front desk were very pleasant and helpful. Our first room needed a toilet repair, so we were quickly assigned another and moved to a new room. The shuttle driver was very courteous and shared helpful information about good places to eat in the area. Overall a very good stay!

Rooms were clean, breakfast had a variety of options both days we stayed.

Wonderful breakfast!

Staff was great, especially Clint! The hotel is in need of a remodeling. The elevators carpet was black & discuti

Clean room, a lot of space, great area withing minutes of Opry mills

Clean room, great staff. The bathroom is small, but overall great experience!

Chad at the front desk was the absolute best. En excellent fit for the hospitality industry. Patient, courteous and above and beyond to give personal service to everyone I saw him interact with.

The room was so outdated and dirty. I considered asking for a new room but we were all tired from our trip and it was late. The walls were dirty and everything was just old. The whole place needs a remodel. Staff was friendly. Breakfast was good and had lots of options.

Convenient to area attractions. I dont understand why an additional charge of $8.00 is necessary to park when you are already paying for a room. There are many hotels closeby i doubt charge extra for parking....breakfast just ok. Biscuits undercooked and gravy tasteless, deli ham slices only breakfast meat. I would probably look for another option for a stay in Nashville on future visits.

The front desk managers were all excellent. The location cannot be beat as far as getting to Opry Mills mall, places to eat and getting back in the interstate. The room was clean.

Nice hotel, friendly staff great location for the Oprey

The room we stayed in was not so clean. Sheets were dirty on the bed with stains. There were 3 spiders in the room that had to be killed. Several black bugs had to be killed and there was 20 to 50 dead bugs on the floor and around the air conditioner. By the window, we notified the staff on checkout. And they apologized and reimbursed me $8 parking, which I was not happy about. I feel like more could have been done. But I didn't say anything.

Nice

Breakfast was great. Had many options. Staff was great room's a bit dated but clean and in good shape . Would stay again

The staff was very knowledgeable and super helpful.

Bath to small

Staff was very friendly!!

Yes

Room was excellent. Breakfast was very good with a lot of variety. Staff was friendly and efficient. Only stayed one night, but it was exactly what we expected and needed.

Seems run down. Walls are scratched, paint chipped. Bathroom is tiny, no exhaust. Overall feels old. Breakfast warm food was hard, dry, you can tell had been sitting for a while.

Staff was friendly, lobby/front desk could use some cleani

the hotel was clean and the people were very friendly.

Decent overall breakfast, friendly staff, okay bar selection, but didn’t make much use of it.

The hotel was clean and quiet. The staff were very nice and the breakfast was good. It was very convenient to go to Opry attractions. I didn’t like that we had to pay to park in the lot. I don’t think the hotel was even half full and the lot was mostly empty.

Breakfast was good. Staff were friendly and helpful. Bathroom ridiculously small.

The stay was great. comfortable bed. Great staff. Great food. Great hotel shuttle. Unfortunately, room 426 had a mold issue by its A/C unit and caused me a sinus issue during my stay. I didn't request a new room because I didn't notice it until the last day of my stay.

Clean room, staff was welcoming and super friendly. I had no problems at all. Highly recommend

This is probably the worst Hyatt I have ever stayed in. Very sub par. Beds not comfortable, limited breakfast, very small bathrooms… just a very average hotel that I wouldn’t stay at again. Best quality was the shuttle to and from the Gaylord.

My visit was great,the people at the front deskv was very

The front desk staff was very friendly and helpful. I felt the room service could have done better. The coffee cups didn't get washed - they were left in the sink dirty. Some bathroom things weren't replaced and the bed covers were just brought back to the top of the bed - it wasn't remade. Was pleased with the breakfast selection and presentation. I would recommend this hotel.

Staff and breakfast were great!

Courteous staff. Nice breakfast food selections. Large suite.

Yes everything was nice

Good location. Clean rooms.

The room was clean and the staff were excellent.

The hotel was very nice but the $8 parking fee will keep me from staying there again.

Room was okay, staff was nice.

Staff was great, our room could use a little updates but it was a good stay!

The staff were wonderful!

The front desk staff was over the top friendly. Very obvious that he loves his job. He made friends with everyone who walked through the door.

Room was spotless! staff was very courteous at all times! They were late picking us up from the Gaylord Conference Center but they baked cookies so a;l; was well! LOL! Definitely recommend this hotel!

The staff was the friendliest that I've seen anywhere. They would go out of their way to ensure you were comfortable and had everything needed. The breakfast was one of the best of any hotel I've stayed at. Great place to stay close to Opryland and the Grand Old Opry. The shuttle to Opry Mills is handy so you don't have to drive around.

After staying here, I decided it's not so much the hotel, it's the customer service inside the hotel. Made losing a family member, a little less painful.

Our stay was fantastic ! The staff was so friendly, made us feel right at home (Chad, David, chase). We met Dee Dee this morning as we were leaving and gave us a positive start to our early morning rise with a fresh cup of coffee and friendly chat. Would definitely stay again!

From check-in to check-out, the staff was very friendly and professional.

Very little sitting room for breakfast and when booking you are not told about parking fees and a 50,00 hold on card

The room needs to be updated. The carpet had stains throughout and so did our couch. Same thing with the elevator carpet was worn out. The hallway carpet was dirty as well. It’s time for the hotel to remodel.. you are a Hyatt hotel. Your standards are above others and needs to show it.

Easy in, beautiful room and people.

First off my door to my room didn't lock, so we were supposedly upgraded free of charge but the room we were upgraded to was a single insted of the double I originally booked. Then I ended up being charged more for the room then the inital price.

Room was clean. Staff was friendly and helpful

Everything was great

Good for exactly what we needed it for.

Recommended,

Great check in! Easy and quick!

Hreat

Great friendly staff.great accommodations.great location.great services.

Very courteous staff. Rooms were a little dated but clean and big. Like the free shuttle to the Gaylord.

Great stay

I would DEFINITELY recommend this hotel. I have stayed in a lot of places over 48 states, and this one takes the cake. The concierge, David, called me in advance to my stay to ask me if I needed help in fleshing out my itinerary. He followed that up with offering coupons to nearby attractions and giving discounts on hotel appetizers for our group. The breakfast was good and the rooms were comfortable. If you are in the Nashville area, stop here! You will not be disappointed.

The room was fairly clean, but the interior was outdated with a few small holes in the curtains just from wear, and the bathroom is super small. It looked like they had removed ice machines from all the floors except the 2nd floor, and that ice machine had dirty hoses laying on the floor around it and the water portion of the machine didn't work. There were no waters in the room (no big deal), so I went to purchase some from the lobby area. I paid $4/bottle for 3 waters, then 2 minutes later the same clerk that rang me up gave away 2 bottles of water to other guests.

Maybe a better breakfast presentation

Everything was outstanding! Don’t change anything!

Staff was friendly, informative, and helpful. We used the free local shuttle which was super helpful. Breakfast was great. Room very clean, as always with a Hyatt Place.

Accommodations were wonderful. Staff was pleasant. Great experience.

…,,

Room was clean and breakfast was great

Needs a refresh and a deep clean. Staff was very friendly and the hotel was tolerable, not a place I would avoid staying.

Overall great hotel

It was so great to NOT have to ask for extra towels!! Great experience ALL AROUND Thank you Hyatt!!

Breakfast was good. Great location very convenient to lots of things to do

Friendly staff, Dee Dee was absolutely helpful and the sweetest person!! She answered all our questions and was very helpful with whatever we needed.

This motel was beyond my expectations. Super friendly efficient staff. The fastest check-in process ever. The room was comfortable, clean and quiet with and awesome shower (great water pressure & heat)! The breakfast buffet was delicious (loved the fruit & berries).

The staff was amazing

Clean LARGE room. Staff always greeted you and was happy to fill your request.

We had a great experience. Smedley was fantastic! He was so friendly and very funny! He entertained us all weekend. He was always making sure everyone was taken care of. Great personality!

We had the best guy take care of us. His name was Smedely - our rooms were on the 1st floor which was amazing! And he was very entertaining all weekend! So nice and funny!

Everything was great!

Did not like the $8 per night parking fee. It should be reflected in the total cost.

Had a small issue with the room and the toilet, but front desk was very helpful and took care of us without any issues.

We had concerns about the cleanliness of the hotel; The day we arrived the elevator from the lobby to the rooms was filthy!!!! And it was that way for the entire day. The following morning you can see that it was cleaned. But what made this stay 5 star for my party was the staff and the service. The team took such good care of us and were so pleasant and catered to us so very well. We immediately wiped the first days experience out of our minds and the rest of the stay was good!

Amazing and helpful staff!

Parking was well lighted in front of the hotel. There was a problem with the water heater and shower on the first day was cold. They did get the problem fixed before day#2 shower.

Breakfasts were great. Nice selection and fresh. The shuttle to the mall and Gaylords is a fantastic feature snd having the Music City shuttle etc stop is great.

Room was clean and spacious. The staff is really what makes this place great. We stayed a few years back and just stayed again now. The front desk are always super friendly and helpful.

Great staff at the gotel

Great

Staff was amazing, the only negative was the smell…it had to be the carpets…from the time we got off the elevator until we got to the room it smelled like a litter box…. Horrible

The room was fantastic! I was totally shocked when I got there and had to pay for parking when I already paid for a place to stay! That is ridiculous!! And the guy that checked me in was rude! I can’t remember his name

pool was down, room was old

Loved our stay. Friendly, courteous staff. The rooms were clean and comfortable. The breakfast was great.

My room was well appointed and comfortable. Kevin checked me in and was friendly and accommodating!

N/a

All the staff were extremely friendly and helpful. Room was large and quiet. An older hotel but we had an excellent stay.

We arrived about an hour early. The room was already cleaned and prepared, there was no extra pressure on the staff to get things ready. We were charged $13.00 for early arrival. Next time we will go to a local restaurant, and wait it out. Also, we were charged $8.00 per night for parking. Maybe parking should be included in the nightly rate.

There was a big selection of food for breakfast too.

She offered suggestions for places to eat (even found a coupon for us) She was so welcoming and made a traveler feel at home. If I still owned our business I would have hired her in the spot. The room was wonderful and comfortable We did leave at 5am but there was no one at the service desk to check us out.

We did eat participate in the breakfast as we were meeting with friends. However all aspects of the hotel was beyond reproach.

Friendly staff. Quiet room.

Nice size room but bathroom is very small. Staff is very friendly.

Clean, convenient, friendly staff! Everything was great!

Great staff and excellent breakfast. It’s an old hotel at the bathroom is TINY! No room to even turn around in the bathroom. it’s so small. They could use a good remodel to update it.

First day oatmeal was like soup day 2 French toast was rock hard. Staff was very friendly and accommodating

My Best Friend & I were in Nashville for a one-night stay to attend the Grand Ole Opry Show. I couldn't have chosen a better location. We were greeted by CHAD at check in & HE helped us with the ENTIRE evening!!!! He called the shuttle service to the show, which is extremely convenient for it drops you at the Opry & picks you up with no hassle. There's a $10 charge per person but well worth it!!! CHAD, Entertained Us at the bar before the show & welcomed us back at the bar for a night cap & good food after the show. This Man has THE BEST Customer Relations & Runs the Front Desk Like No Other could possibly Run It!!!! He was working to well in the early am morning then back at it for Breakfast with that famous smile & customer service. Hyatt you are lucky to have CHAD!!!! Should we ever come back to the Opry or Nash, we will Always stay here!!!!!

Good

I travel almost every week so when I write a review it’s generally because of something highly unusual, good or bad. My chief complaint and the reason for the lower rating for this property is the management. They had one guy, Chad, doing front desk, bartending, cooking the small meals and driving shuttle-all on the same shift. Chad was friendly and great but I watched people wait 20 minutes to check in while he was tending bar and cooking. I saw minimal staff doing multiple jobs which tells me management isn’t doing their job. If you don’t have enough staff, then management should be pitching in to help. The room was older design but comfortable enough for a night or two. The elevators hadn’t been vacuumed in days and were dirty. The bright spot was Chad who was fantastic.

Staff was friendly and accommodating. Rooms are were very clean. Overall I enjoyed the the stay. I understand in 2026 the hotel will be refreshed and updated. I would recommend staying at Hyatt Place Opryland.

We travel alot and have stayed at many hotels, we have never seen so many food choices for breakfast before. It was all yummy! Parking was great lots of room for everyone

The staff was very accommodating and friendly. The rooms were clean, the breakfast was great and it was convenient to everything.

My only suggestions would be to either deep clean all the carpet in hallway, elevator and rooms or replace it. Otherwise a nice stay

Second stay,warm and welcoming

The only thing that we disliked is that we have to pay to park.

Clean

and this is a hyatt. not very good. I will not be back I

The hotel and room was very clean. The staff was very friendly and efficient. The breakfast offered about anything anyone would want, especially Friday breakfast. Saturday breakfast didnt have the biscuits and gravy, which was disappointing, but still had many options. The hotel is very convenient to Cooter's, Opry Mills, and many good restaurants. You wont go wrong staying here.

Dated, elevator floors were disgusting. Can't believe they charged me for parking. We were out in the suburbs, plenty of space. I get it in a downtown hotel, but not here. Disappointed.

the mattress was horrible. felt like we were sleeping in a hole. there was a humpnbetween us. LOL the pillows as well not very comfortable at all.

Very, very convenient hotel if you’re attending the Grand Ole Opry. Staff was friendly and helpful.

Staff was nice. Are only complaint was that they didn’t have a crib.

Staff was very nice!!

The front desk guys were very friendly and helpful. The stay overall was fine, but for a Hyatt, you could tell it needs a little updating. The room was clean and quite roomie with comfy beds, but the hotel might just need a little sprucing up, compared to the several other Hyatt's we've stayed at in the past. Close to several restaurants within walking distance, if you choose not to eat there.

Overall, this is a nice place to stay outside the city and away from the loud busy activity that you’ll find on Broadway. South was very accommodating and with southern friendliness. You may want to reconsider that the sofa bed is not comfortable and should probably be replacedWe chose to Uber in and Uber out simply because they’ll know how to get you in and out out of the city. Definitely remember sales tax is 10%.

They were gd no problems

good Location

Clean rooms nice staff

Stayed on first floor - the carpet was filthy and ripped. Corners of the room were not cleaned - depressing atmosphere - never again!

Definitely not worth the money. Entire building is dated with peeling paint, old beds, TINY bathrooms, and one functional ice machine. Housekeeping only came once, and at breakfast they were even out of things like coffee, forks, and water. They also charge $8/day for parking in a basic lot that’s not even close to attractions that might warrant it. It’s not a terrible place to stay (our room wasn’t dirty, and it has easy highway access) but I’d recommend spending your money elsewhere.

Very nice place!

Charged eight dollars for asphalt parking. Is there no end to these additional charges?? Annoying.

The staff, particularly Schmedrick the desk clerk, was very friendly and helpful. The room was comfortable. The breakfast was great.

Very clean and quiet

The room was clean and quit. Staff was superb. Hotel is a mile from Opryland Mills Mall and Grand Ol Opry.

The staff was amazing especially DEE DEE she made our stay fantastic.

Clean and spacious rooms.

Staff was great and room was clean. I was surprised everything was so outdated, not the usual for a Hyatt Place. The staff was very accommodating and friendly.

The breakfast reminded me of a luxury dining experience every day. We enjoyed it very much. The hotel was clean.

And there’s zero reason to pay for parking when it’s free at the surrounding 20 hotels. I couldn’t remember when I wasn’t staying here as I’m in the area every 20 days for the night and stay elsewhere. Decided to try this again then instantly remembered. This isn’t downtown Nashville, parking should be free or included in the overall price!

The staff was incredible! Helped us get a shuttle into downtown which was amazing! So friendly and so helpful. Breakfast was amazing ! Best breakfast included ever! I would 100% stay here again!

Lovely stay! Staff was friendly, helpful, and accommodating. Rooms were comfortable and spacious. One of the better hotel breakfasts I’ve had!

I like the room, location and the service

Breakfast was good and better than the Marriott Residence Inn near you where we stayed last week. Friendly Staff

Perfect location if your going to the opry

Breakfast was big and had a lot of variety etc but later in the morning it had definitely sat for a while. Very friendly and helpful front desk staff. Close to Grand Ole Opry. Easy access to roads - once you find the parking lot. There is a charge for parking. Nice size rooms.

The staff go out of their way to help you. Are very friendly and knowledgeable of the area. Breakfast is basic but sets you up for the day. We would definitely use this hotel again.

Checking in was slow & the hotel is showing its age. It was clean but not quite what we expected it to be.

We spent two nights here. Visiting Nashville.

True fully our stay was awesome because of Chad at the front desk! He’s awesome and he was very accommodating to every single person who came through the door. No matter what someone needed he tried his hardest to do everything possible! If we come back to Nashville we will call the hotel just to make sure he is still with Hyatt Opryland!

Staff was helpful, Have not received a my bill to see my charges. Probably would not stay at this property again.

We were able to check in early, limited grassy areas for the pet, close to Opryland.

Top marks for Chase who made our stay more comfortable

Very good

Breakfast was really good.

Everything was excellent!

We stayed a couple of nights at this property based on the name ( managed by Hyatt Place) and the pictures provided online. Well, the location is fine, a couple of blocks from the Gaylord Opryland, and this hotel even provides a free shuttle to there. The staff are super friendly, to everyone that walks in. The property itself is in poor condition. The AC in the time was with too cold or too hot. The carpet is worn, dirt in many places, and creased. The elevator carpet is terrible. The bathroom fan was not functional. The shower curtains are too short, allowing water to seep out to the outside of the tub. Overall, I’d rather look for a different property, and perhaps view current photos from recent travelers rather than trusting property photos.

Dave and his service team were so friendly and helpful!

I was disappointed. I’ve stayed at Hyatt Place Hotels many times. Our first room had sopping wet carpet from a leaky A/C unit. They changed us to another room, which was good. Room services was mediocre, forgetting towels and coffee refills.

I loved everything about this hotel except for the shuttle service. I chose this hotel because I was attending a conference at the Opryland and was told that there was a shuttle that ran from 8am-10pm from the Hyatt to Opryland. That was not the case. It started at noon and ended by 6pm. That was a huuuuge disappointment.

Nice hotel. Rooms updated. Some of the facility need sprucing up.

I only found one staff that was helpful. Many times you could not find a staff at the front desk. When you do find staff they were friendly

Chad at the Front Desk was helpful & kind.

The room was clean and tidy and the breakfast was good with plenty of choice. Would definitely recommend and use again.

Wonderful staff! So cheerful and helpful.

After the reserved room with 2 beds ended up as 1 king, 1 of the staff was able to locate a cancelation for our business trip. Shuttle for our morning meetings at Opryland wasnt available until noon and Uber/Lyft drivers kept driving past the hotel. Not sure if this was a GPS issue. The stay was fine and the breakfast was quite good.

We loved having the shuttle to downtown and the Grand Ole Opry. This was so much easier not having to worry about driving.

We loved their breakfast choices the area was clean the staff was helpful and very nice.

Thank you for all your kindness 😊

Our air conditioner leaked water on carpet. Wished the pool was easier to use. For the most part, staff very friendly, breakfast was good, and perfect area for getting to where we needed to be. Thank you

Good location. Safe area. This hotel needs some improvements. Staff is friendly but needs definite training and supervision. Pool was filthy all 4days we were there. It was close to end of season but with temps in the nineties it would have been nice if it was usable. Tables at breakfast never cleaned between guests and elevators were never touched while we stayed. Some carpets need replacement and ceiling in room needed painting. Don’t arrive early for check-in. You will be charged $15. Parking is limited and is charged at an additional $8/ night. They offer a shuttle -never used it but heard some upset people needing to get to convention center that ended up just walking. Liked the location but wouldn’t chose this hotel again.

Breakfast was great. All the options I wanted and better than average quality. The room was quiet and in good condition.

Decent room. Pool could have been cleaner.

I like the property and our stay was great, but the bathroom could be a little bigger.

I choose hotels on their breakfast (the best I can tell) while they are pet friendly. The breakfast was great! Many sweet, savory, & healthy options to choose from. The hashbrowns and eggs were my favorite!

Location & transportation availability was excellent. Friendliness & willingness to assist first time Nashville visitors was great with the exception of one of staff members. This particular male was very unwilling to assist in any way. Chad & other staff were great.

The rooms were very nice 👍

We had a great stay. Walking distance to the Gaylord convention center which was great. Breakfast each morning was wonderful!

The room was clean and it was quiet. There were also a lot of eateries and shopping nearby which was a plus.

Carpeting was missing or looking warn. Nothing in the two elevators, it was removed and looked terrible

We stayed there 2 other times before. This last time the quality of the stay has diminished. The breakfast was almost the same everyday. I hope you like scrambled eggs. The choices were very limited. No omelet, pancakes, sunny side eggs for the 5 days we stayed. The pool wasn’t maintained well. Algae was apparent throughout the pool for 3 of our 5 days. The elevators were never vacuumed. They rarely vacuum the hallways. The rooms get cleaned every other day, towels etc. They charge $8 for you to park a car per day That’s why they charge you an extra $50 when you arrive. These are changes from the last 2 stays and the price went up. The staff was very friendly. It just seems like the hotel made cuts that will lower the quality of your stay at the hotel.

The staff has been both friendly and helpful. Very professional and quick to serve. The room is comfortable. The property is nice but a bit worn/dated and there are some areas that are stained (carpet, toilet, bathroom tile) or don’t seem as clean as they could be. I appreciate that it smells clean and there are no stale or cigarette odors.

Clean room price staff

The staff was very friendly and helpful

The distance to the Grand Ole Opry.

The property is run down and only one elevator worked. Carpet was worn and dirty, beds were uncomfortable. Also we booked a 2 bed room and they overbooked and laughed when we asked what they would do to make the reservation right. Our two night stay was the worst we have had at a Hyatt Place. It is convenient to the Opry but there are other hotels close by. Look at the others and avoid the worst Hyatt Place we have experienced.

When we checked in, we were told that the pool was closed due to an issue. we requested that the manager know how important the pool was to us. Operations Mngr. Dave S. made efforts immediately and had it repaired so we could still enjoy it during our stay. All staff was excellent during our weekend 2 night stay. Great complimentary b’fast too. We will be back.

I loved this property for our weekend stay. The staff were awesome. Will return again in the near future.

Looked like there were homeless people staying behind the hotel

A couple of staffers seemed to be wandering & not working. We had some questions & we got conflicting answers. The breakfast items looked delicious every morning. However, the items that should have been heated, were cold! Also, an airport shuttle would have been great!

Good staff

The lobby has an unpleasant odo in it that was noticeable all 3 days/nights we were there. The elevator carpets are dirty and worn out to the threads., obviously not vacumed much. The hotel as a whole is a little outdated. The bath towels are pretty thin. Could use new fluffier ones. The shower gel is very nice, loved the scent!! Get rid of all carpeting and that would help a good bit.

everything

Very dirty place.

I really enjoyed staying here. The room was nice and clean. It was very warm in the hallways. One ice machine wasn’t working, but they looked like they were doing some repairs. The breakfast selection was good.

Breakfast was good

Should we return to Nashville we would choose this hotel again despite the breakfast. Also, no umbrellas at the pool for shade

Staff was very nice. Elevator & halls were hot & smelled bad. Room was not clean….stains all over sofa, carpet beneath air conditioner was saturated & wall looked water damaged. Lights near bed went on & off randomly. Bathroom & vanity light stopped working shortly after check-in. Phone was filthy & didn’t work, so unable to call the front desk. Bucket collecting dirty water in front of elevator. Overall feel of room was grimy.

Chad at front desk ran the van service and was very informative

The staff was welcoming and friendly. Our room was very clean and quiet with a reasonable rate. The bathroom is a bit small, but it was fine for us. The shuttle into Nashville for $15 per person round trip was an added bonus. Breakfast was excellent with many choices. We would not hesitate to stay at this hotel in the future.

Very nice.

Property could use some minor upgrades. Nothing to serious. I LOVED the staff. Every single one. They were beyond nice. They helped and made sure we knew we had safe options to travel to downtown. They were kind and great. I did have a few words about housekeeping. Other than we will be staying at this hotel every time we come down. I have never felt safer at a hotel or property than this one in a town I didn’t know.

Needs to clean sheets better but overall was a good experience and the breakfast they serve is really enjoyable and super close to Opry Mills and the Grand Ole Opry. Also close to broadway and downtown Nashville area.

Everything was pathetic .

We came to see a concert at Opry hall and this stay was very close, at the same time it was very convenient and had everything we needed. Interestingly people in the concert also stayed there so it made even more special for us . No complains

The staff was wonderful friendly and very help full.

Overall, good location and room was clean. Breakfast was very good. Elevators need to be cleaned and have new carpet installed. They smell very bad. Also, vent in bathroom does not work. Ceiling is bubbling and peeling.

Staff was always nice. Room was good but the pool was never clean enough to swim in. It had algae all over it, which is very dangerous to people. We know because we own a pool business.

Great breakfast but hotel room had ant infestation

I'll preface this by saying we should have requested a different room, or a refund to find a different hotel but we were so tired when we arrived we didn't want the hassle, we just wanted to sleep. I cleaned anything we were going to sit on or be in contact with the best I could. The beds were ok, linens looked clean. The sofa had to be cleaned/dusted before we could sit on it. There was a desk/table, but no chair to be able to sit at it to use. There was no shower curtain in the bathroom & SEVERE water damage on the ceiling in the bathroom. Not what I would expect from a Hyatt. Breakfast & coffee were the most decent thing about this hotel. Definitely overpriced & very outdated. Maybe the other floors or rooms were better, but I can't say since we didn't look around.

The staff is very friendly and helpful. Especially J. 5 stars.

An outside door was next to our room. The door loudly banged shut every time someone came through it. We asked 2 days in a row for maintenance to fix it. It never was fixed. Bed was great.

It was so good. Chad was the best..he was very helpful

The pool pump was

Nice

This property is somewhat outdated but the rooms are fairly large and they were very clean, The breakfast was quite good , The bed was comfortable enough and l would definitely recommend, The location for us was perfect

It was ok. Not sure would stay again, especially since they charge for parking. Shuttle service was a good. Ice machines were broken and the glasses on room were dirt. Surprised no bottles of water were in room as water from sinks had an off taste. View from window was of dumpsters and trailer storage. Immediate area was depressing but quick drive to mall.

Very disappointed that the pool wasn’t open. Extreme heat and our kids were looking forward to swimming. No reason given, either.

The room had a couple of cleanliness and maintenance issues.

Great location close to Opryland

The elevator was dirty the floor disgusting , room needed a better cleaning. Employee very upbeat and helpful

All ok

Excellent free shuttle to the Grand Old Opry was a fantastic touch

No microwave in the rooms. Hot hallways and elevators had an odor.

From check-in until check-out, the staff were super attentive and accommodating. Close to where we wanted to be, the shuttle was great, and the breakfast was the best spread I have seen in a long time in a hotel! The food was fresh and hot. We will definitely stay there again!

I didn’t like not having access to disposable cups. My husband went to ask and they gave him triangular water cups and told him that there were no disposable coffee cups either. However, at breakfast, there were many disposable coffee cups. Also, I used a different card for incidentals. They charge both of my cards totaling $500 all together for one night. The guy at the counter said charges would drop off immediately, which of course did not. The beds were very small and uncomfortable. We will not stay here again.

- The staff are very friendly and helpful. - Breakfast had lots of options with hot foods — better than most free breakfast buffets - Room was large with a sitting area and a bar area with an extra sink - Rooms were clean Areas for Improvement: - Parking was $8 a day, but this isn’t on the hotels.com website - Elevator is as slow as mud moving. It was faster to take stairs by a long shot. - Restroom is super compact — not comfortable if you’re on the larger side - Air conditioner was crazy — kids thought 70 degrees was too cold, but if you adjusted it to 72 degrees or anything higher, it would auto switch to heat. We just had to freeze all night.

Even though we didn't need it, the swimming pool was closed. While we were checking in, the health department was back to check on something. No food that evening. Smelly shower curtain and stain on floor.

Checkin was fast and the guy working the desk was super friendly. Our room was clean, quiet and comfortable. Disappointed to come down at 7:30 and find no breakfast, despite seeing plates piled that suggested there was breakfast at some point that morning. Paid a little extra to stay here - part location, more so for breakfast - and then not have that perk.

The ONLY reason we stayed was because it was on home from Florida to Chicago. No warning, pool NOT WORKING. 4 UPSET kids. Staff was VERY NICE and helpful. Only reason for the decent review.

Awful hotel, can’t believe Hyatt would allow their name to be used on this place. Checking in was told pool is closed until further notice, would’ve been nice to be notified ahead of time plus freaking 96 deg traveling with kids, yippee!! Go to room and toilet won’t flush, front desk says come down and get a plunger :(. After going shopping come back to our room to go to bed and find nasty dirty sheets, had black stains all over them, then our daughter looks up and says ‘is that blood on the ceiling?’ We immediately went and changed rooms. Hotel just does not take good care of the property. Please don’t go by the pictures listed!

Awesome place!

Staff was super friendly, complimentary breakfast was good, and the room was clean.