Sheraton Music City Nashville Airport

As room booked was a balcony we asked to be moved and were given a room on a higher floor with a private balcony which overlooked the courtyard /pool area so we were happy. If you have any accessibility issues make the hotel aware .

We had a lovely stay here. Clean and comfortable!

Beautiful facility. Super nice staff and comfy beds!

I was charged 23 dollars for self parking in an almost empty parking lot. Also there is no free breakfast so be ready to pay around 20 dollars for it.

Beautiful property!!!! Only thing I didn't like was not knowing pets were welcome i don't care for pet friendly properties but it still was a nice hotel stay.

The hotel was clean, bed was very comfortable. The restaurant/bar was good and the staff were friendly and accommodating. The grounds are beautifully maintained. We have stayed here before and will definitely stay again. It’s very close to the airport without the loud noise.

Amazing great atmosphere had to have housekeepers come.to.the room to pick up dirty towels and give clean one bit overall still a 10

Everything was very clean and the staff was very helpful and quick, I was surprised on the price. It looked like a expensive hotel, but was not.😁

On the last day we got in the pool and I stepped on something I went under water and there were pieces of broken cement all over the bottom of the pool where there was a big broken area.

It’s a beautiful place. Close to the airport which means some airplane noise but nothing that affected my stay.

Very accommodating to my situation. All the staff were very helpful and friendly.

was a solid conference center based hotel.

I enjoyed my stay... Will definitely come back

Hotel room was very clean and the hotel was very quiet. Front desk staff and restaurant/bar staff were very friendly and helpful. Free shuttle service to the airport was an unexpected bonus.

Easy check-in Nice room. We stayed in 4089 Prefect balcony view of the plane’s coming down at BNA AIRPORT.

Great place

Cleanliness of the room and customer service of the front desk was top tier!! 10/10 recommend

Property was great and the free shuttle to and from the airport was very convenient. The breakfast was $19/per person which was a little pricey for what was offered. Also, only one main elevator was working which made it challenging but luckily there was an option to use the stairs. The rooms were very spacious but a little dated, however, there were plenty of outlets and USB chargers in all the nightstands. Bathroom counter was spacious too. Overall a great place to stay!

Exceptional

Expedia did a terrible job explaining the property. The parking prices were wrong. We asked for a room for three on their site and the room we were given was only built for two people. When we got to our room, there was a chair that was so disgusting with what looked like blood stains on it. I tried to bring it to the managers attention but she didn’t seem to care because she was more interested in talking to the man next to me in lines After this experience I am done with Sheraton and definitely done with Expedia if I don’t hear from anyone. Two million dollar companies that did nothing but blame each other while the guest had to pay for it.

Exceptional

We had a room on the 'first' floor and it was great. Centerally located near both pools, restraurant, convention rooms, etc. Our room came with free breakfast, which was a fantastic buffet spread. Outdoor space was really nice. Pool was great, plenty of chairs. Courtyard great to sit and relax. The shuttle to/from the airport was a breeze. Quick uber ride to downtown. Close to the airport but super quiet in the room. The hot tub area needs some updating. When we went around 6:30pm, there were no towels left and no one refilled them so we had to drip dry. There are no snack machines that we could find (only drinks), so you're forced to go to the little market for snacks if you want them. Paid over $7 for a 20oz soda.

I usually don't write a comment, but I thought i should share my experience. The room smelled horrible. I think the person who stayed before us got sick. The carpet was wet (hopefully from cleaning). The air only slightly worked (I don't think the fan was working). The bedding was rough (think hospital bedding). The toilet handle kept getting stuck and finally I think the room may have had fleas. The courtyard is beautiful and so is the lobby and lounging areas. I was there for a convention, so I spent as much time as possible outside of the room.

Everything was great , very nice hotel and everything was clean. Only complaint was that the lock on the door was messed up so we couldn’t lock the deadbolt lock at night and then every time we entered the room the lock would be stuck and we would have to try it like 5-7 times before it would unlock. Besides that it was a great stay and we enjoyed it. Would definitely book again.

Room was nice, clean and comfortable. The shower curtain was so short when we used the shower there was water everywhere and the shampoo, conditioner, body wash were very masculine scented. Maybe something more neutral please. Used Lyft to go to some of the outer parts of Nashville and it was a 15/25 min ride. Definitely convenient when staying for a convention or needing to be near the airport. Had to pay for parking, which wasn’t cheap and unless you are a loyalty member, pay for internet.

The building is old and maintenance man will have to come turn the heater on if the AC is on. If the heater is on they'll have to come to switch it. Also no smoking on the balcony, they should allow the balcony.

However there were a few things that weren’t great. The breakfast buffet - super mediocre and not worth $50 for 2 people. Didn’t even have a waffle maker or milk for the cereal. When I checked out, I was charged for an extra room and a bunch of random taxes. When I asked the guy if this was correct, he said yes. I sat down and looked at it more and took it back up there and turns out he was extremely wrong and a new worker fixed it and instead of charging me an additional $322, I was only charged $101 - breakfast charged to room and $50 for parking for the weekend. I am glad questioned the receipt. Other than those two things, we had a nice time and loved the property.

Everything, staff was great. Breakfast was very good and the room was spacious, clean and quiet. Beautiful property,! All was fantastic!

Stayed 4 days. Had to ask for towels. When I left dirty ones by door. That means need new ones. 4 floors. No microwave in room. Atleast it should be one on each floor where ice machine is. 1st floor elevator says under construction but should also give warning will close on you. As much as the rooms are should have free breakfast.

A little pricey. Everything was at an extra cost. For example self parking 2 nights $48. Breakfast $19 per person buffet.Snack room 4 items $32. Location was great. Balcony a plus. Bed and pillows excellent. No microwave or freezer in the room

Some notes: one of the Elevators was under repairs, and the other ran a little rough. The gates at the end of the lot were unresponsive to our room key cards. Overall, a superb experience, both with the staff from the front porch all the way to restaurant and with the facilities. Will come back!

Really should advertise better about airport parking. They use a third party instead of through them. Not advertised right

Good

Bad

Easy check in process, nice restaurant and bar. Quiet location close to airport. Broken elevator, no room service

Easy check in process, nice restaurant and bar. Quiet location close to airport. Broken elevator, no room service

Elevator broken and not repaired in a timely manner.

Not great WiFi. Bathroom shower was dirty. Beds very comfortable

The room was nice and clean. And I love the staff.. It didn't come with free breakfast unless you book it with free breakfast

The bar area was so cold it made our food cold too!

It didn't come with free breakfast unless you book it with free breakfast

Staff was amazing Freezing cold and had to change rooms because the thermostat wouldn’t work. The suite they moved us to had stained carpeting and drapes didn’t hang right and wouldn’t open on left side. Pillows were terrible and elevator was disgusting.

Staff was amazing Freezing cold and had to change rooms because the thermostat wouldn’t work. The suite they moved us to had stained carpeting and drapes didn’t hang right and wouldn’t open on left side. Pillows were terrible and elevator was disgusting.

Staff very friendly, rooms are clean. Bed is so comfortable that I fell asleep in a few minutes even I was wired on energy drinks. Outside, it looks like a

Great place to stay. Staff is great, check in and out was quick and easy. You have to drive to downtown but nice place to stay.

The front desk help was amazing couldn't have had better help.

The front desk help was amazing couldn't have had better help.

We had a fabulous time at the hotel. The room was clean, bed was comfortable, lots of room. I was in a king with balcony. I didn't pay for a nicer balcony, so we had a roof under us outside the balcony. We were on the 4th floor. You could see airplanes taking off from the balcony. The indoor pool and jacuzzi were a nice temperature and clean. We were there for a convention, and everything was laid out with signs showing what and where everything was, and people to help you find something you were looking for if you needed help. The reception staff were very helpful at check in and check out. The outdoor staff were helpful as well with getting a luggage cart and showing us parking and how to come in and out of the property. There were pamphlets showing local Attractions. The mall is a short distance from the hotel as is the airport. We didn't use the shuttle, but there was one. It would take you to and from the airport. Not sure about the mall. We did order domino's pizza, and the delivery guy was great as was the food. If I needed a great place to stay within a close distance to the airport, food, and Attractions including the mall. About 15-20 minutes to downtown Nashville. Traffic pending of course. Their website mentioned free breakfast, but then when you scroll down it says surcharge. The breakfast was $20 each and was just ok. The market was expensive so we ordered delivery. All in all, a great trip and hotel.

Just absolutely amazing stay!!! Loved the valet parking and the facility has gorgeous!!!

Exceptional

Pleasant

The staff was fabulous! Hotel and amenities were great!

My second stay where I did not get my wake up call. Thank goodness for cell phone clocks/alarms.

Great location for anyone headed to airport. Easy long term car parking and great shuttle to airport. Nothing

Nothing

Overall, everything went well. Didn't like the charge for parking. Parking charge

Overall, everything went well. Didn't like the charge for parking. Parking charge

Excellent location. Free shuttle to airport

Excellent location. Free shuttle to airport

I don’t know about breakfast. This place charges for EVERYTHING ‼️

The stuff where so rude. And they did not help they change us 2 times for the rooms. And went I booked the room it said free breakfast and they did not gave us that.

The room where great. And it was clean The stuff where so rude. And they did not help they change us 2 times for the rooms. And went I booked the room it said free breakfast and they did not gave us that.

Pleasant

Room does not have microwave Restaurant does not have allot of options breakfast poor comparing by the prices no coffee in the lobby like all hotel i did used No room service or even service though the front desk

Pleasant

Exceptional

Nice,clean,great snd friendly staff.Great location

The hotel was nice and the staff was amazing. Only complaint was on the "make ready" for my room. Was missing an additional trash can and do not disturb sign. Only other suggestion is if they update rooms in the future is to may better use of landscape in the suites. There was so much open space in the room that wasn't utilized. It could have been reconfigured to create more separation in the room between the main bed and the sofa bed.

Spacious & green around outside. Good Of course, airplanes noise & the room we were given has ugly sight.

Spacious & green around outside. Good Of course, airplanes noise & the room we were given has ugly sight.

Me

.y only co.plaint is we asked for towels for 2 days and never recieved them.

Everything was perfect

The room was great and the restaurant in there was fantastic. The outside of the hotel is beautiful- front lobby is as well. Hotel is clean, but some things are outdated. Indoor pool area was okay. Hot tub was extremely hot- almost too hot to sit in. Outdoor pool area was closed which was a bummer. Best part of our stay was two employees who went above and beyond to make our stay that much better. Lauren- helped us to get right room where we all had ample space and even brought us extra blankets. She was super helpful throughout our stay! And secondly, Will was always there to valet our car for us or answer any questions we had:)) such a knowledgeable fellow! If we ever go to Nashville again, this is where we will stay- just out of downtown and close enough to still get to where we want to go!

Breakfast was limited at my conference

Exceptional

Close to airport...Clean...indoor outdoor pools...friendly staff!

Exceptional

Passable

Great place

Exceptional

Close to the airport, but very quiet. Spacious room with a balcony and refrigerator. Comfortable beds. Wonderful workout room and outdoor pool/patio area. The outdoor pool area wasn’t open yet, but it looked great. Nice breakfast and lounge. Located halfway between downtown and the Grand Ole Opry, so inexpensive Uber ride to each location. No complaints.

Close to the airport, but very quiet. Spacious room with a balcony and refrigerator. Comfortable beds. Wonderful workout room and outdoor pool/patio area. The outdoor pool area wasn’t open yet, but it looked great. Nice breakfast and lounge. Located halfway between downtown and the Grand Ole Opry, so inexpensive Uber ride to each location. No complaints.

Very nice hotel and very helpful customer service

Great staff. Manger let us switch rooms for a better view. Restaurants were great.

It was a good hotel

The room was very clean. The staff were all nice and accommodating. The airport was close and the shuttle was convenient.

Exceptional

Very good

We love this hotel! It’s so convenient to the airport, always comfortable and clean and we always feel safe.

No free breakfast, and the food from the bar was subpar and overpriced. For the price, it was not worth it. Not a terrible hotel. The room was clean enough and nice enough. Wasn’t terrible or anything. Just disappointing for the price. Will likely stay elsewhere next time. Also paid parking is ridiculous. $25 per night.

Really like the staff (stayed here many times and met a lot of the team).... nice big lobby and property...on site restaurant and breakfast are quality.... Good value for the price

Clean

The beds were super comfortable and rooms were tidy. The air vents were disgusting. We were there for a dance comp and the outdoor pool wasn’t open yet. The rooms the kids were taking classes in were like over sized closets which made it difficult to dance, and the room the competition was in was tiny and they barely had a y chairs. The elevators were broken and had extremely long waits.

Getting more run down as the years go by. Needs a remodel.

Getting more run down as the years go by. Needs a remodel.

Great stay friendly staff

Bad! We had no AC it was extremely hot there. The place was just old and bad

Shuttle is timely leaving every 20 minutes to and from the airport very friendly staff

Passable

The hotel in itself was nice but out room wasn't very good. The pillows smelled if body order

Very clean ..besides my room 2065 had a huge stain on the floor as soon as you walk in…

Breakfast should be free for what the served

Good stay.

Did eat breakfast

Very clean and comfortable, with a welcoming atmosphere. Not just a generic hotel room.

Very clean and comfortable, with a welcoming atmosphere. Not just a generic hotel room.

Clean and friendly

Thought the hotel was really overpriced for the lack of amenities they offered with room. Pet fee was extremely high to be considered pet friendly. Breakfast should be included for the price they charging for room. There was about 150.00 difference in price i was quoted on internet, verses price i had to pay once hotel tacked on their charges. Lastly when i called initially to book a room, i was hung up on...i should have taken it as a sign.

Exceptional

Bartender was professional and personable

Knowledge and good customer service

I never got my room, book with booking but when we arrived at the Sheraton the room wasn't able and there was no refund given.

Great breakfast snd friendly staff

Double charged for my stay. I paid up front directly through Booking.com and when I checked in they ran my card for the same amount but told me it was policy to run my card for incidentals. Today I looked at my account and both charges were processed and marked as complete. Be very careful with this hotel!!

fresh food and friendly service

clean rooms staff was very nice.

Staff was excellent! Rooms were clean, just a little dated. The breakfast was $19 per person but not worth it. The outdoor pool is nice but the indoor pool and hot tub are not appealing to the eyes.

All of the staff were very nice. Easy to check in and out.

Staff was very friendly and accommodating. The room was excellent and definitely appreciated the complimentary toothbrush and toothpaste will be staying again in the future!

When we went to breakfast at 9:50 most things were empty, we asked if they could make more eggs, potatoes and pancakes. The staff in restaurant was nice and made the food but we had to wait a while.

Location friendly staff

Nothing Our room was not clean. And the panel door for the furnace system was literally hanging off. I had to prop it up with the ironing board to make it stay somewhat covered. The indoor pool was very not sanitary and my 9 year old did not even feel comfortable getting in it. The bathtub/shower had what appeared to be pubic hair stuck on the walls and bathtub floor and the door to the bathroom had a brown substance on it that i am afraid to even know what it was. The parking was horrendous and i had to make a parking spot in the grass. And then walk a very far distance with my 5 and 9 year old to even get to the hotel doors. Where I was never offered any help with my bags or anything. Our sliding door glass wasn’t secured into the frame of the window either, allow for outside air to get in and noise. I did my best to latch in the glass but couldn’t get them all secure. For the amount of money I paid to stay there, i could’ve stayed somewhere much cleaner and more accommodating. I will not be returning or recommending this place.

NA

Outstanding we have stayed here on occasion. It has been remodeled since the last time that we have stayed, the beds were comfortable. The pillows are the best impact this hotel had me researching the pillows and we have purchased the pillows for our home. This is our go to Nashville hotel

Staff was incredible!

It was only one elevator, and no complimentary breakfast

The pillows were worn out and very flat. Restaurant lacked options.

..

The staff was friendly and room was clean. The indoor pool and hot tub were really dirty. The hotel was massive and hard to navigate.

Had 3 bees in the room and the staff had to switch us rooms. The staff was amazing and the young men at valet parking were top tier! The building needs remolding!

NA

Fairly quiet and clean rooms

We didn’t get to try the breakfast but lived the pool

The room was large! Very comfy. Clean the staff was wonderful! It’s a large place. Pretty long way to get to your room. But will definitely stay again. Had to pay extra for breakfast and it was like $20 a person. Most place have complimentary breakfast.

Very nice

Room was clean and spacious. Some of the hallways smelled a bit musty. The staff was friendly, helpful, and very pleasant. There are renovations going on at the moment so only one elevator was working in the lobby which was very slow, so just an inconvenience when there was a kids pageant taking place at the hotel while we were there. They had a limited menu over the weekend and most of it was over priced for the quality of the food. The buffet style breakfast had several options and was decent for the price. The hotel is large and all areas were very clean including the outside areas. We did not have any issues with the wifi, even able to stream shows on the tv.

Clean

This was the best stay. Staff was nice, I felt like i could get anything I wanted.

Staff very friendly

Clean and very friendly

My favorite place to satay in Nashville

Room was good. Even though I booked a room for four people, the staff would only give us vouchers for two of us to eat breakfast. It was stated as included in the price when I booked the hotel. As a mom of two competitive dancers, this was very frustrating. I talked to the staff about it and they were very rude.

Staff was wonderful. Food in the lounge was great. Holiday decoration were beautiful.

The hotel is nice. The HVAC unit in my room would make this loud annoying noise every time it turned off. The noise sounded like the wheel of fortune wheel and lasted like 45 seconds. It woke me up several times throughout the night. I asked the front desk to fix it and no one did. It was quite annoying and I slept like crap all weekend.

The bar was friendly and the drinks were perfect. Our room was clean and spacious. The view of the courtyard pool was splendid. Excellent stay!!

No hot water anywhere. Showers/sinks/public areas and our room. All ice cold water.

Great staff!

Clean room food at bar was good

Location

The hotel staff was excellent

Advertising microwaves and refrigerators in room there was not…said free parking and it was not…also had water bugs in the room

everything was nice and not over priced n/a

Yes!

Yes, very clean

Our room was spotless, the staff was soooo nice, so much to do here also!! Well worth the money and will be staying again here soon!

very clean, very friendly staff, nice environment, beautiful.

The lock on my door wouldnt go in when you closed the door so you could only close it from the inside. Maintenance told me you have to push the inside handle all the way down, then close the door quick. He said all the doors were like that. Which is a lie.

Staff was wonderful!

Sheraton went above and beyond in making my family and I’s stay amazing. We stayed from Tuesday-Saturday due to being displaced due from the ice storm in Nashville. Everyday we were met with smiles, good food, quick service, and clean rooms (upon request). Even amongst all the people staying there, we never felt neglected.The bartenders were fantastic and made it a welcoming atmosphere for all guests. Highly recommend staying here for any situation

One of the comforters had big lumps from so much washing, which you could feel on underside as well. Asked for a change. They said they didn’t have anymore but would move me rooms, I declined as we’d done prepared our clothes for an early flight the next day..

Staff amazing rooms amazing and clean

Hotel was so cold and dry!

Everything was amazing, rooms the hotel, food, bar and location.

Clean room. Staff was pleasant!

N/a

The room had exhaust smell coming from the service elevator into the room. The toilet didn’t flush well and we had to use the other bathrooms in the hotel.

Good www good for dinner. Staff nice. Pool looked nice and gym

The breakfast is not free- $20 per person + tip and tax. Rooms are spacious, clean and quiet. We were allowed to check in at 8:00 am for an additional $30 which I thought was very reasonable. Free shuttle to and from airport was helpful. Bring cash to tip the driver. Great amenities and spacious comm9n area's. I highly recommend this hotel if visiting Nashville.

Everything was great

Clean and quiet. A great home base to explore the city.

The Room was very nice. The staff at the bar and restuarant were great. The male valet at 5:30 am was rude to us. we waited a 1/2 hour standing outside with our bags and he told us to wait for the air crew to get on first. We are over 60 and from Canada.

We did not stay for breakfast, air conditioner was very comfortable, my husband and I would stay again.

Great food, great room

Very clean. Decorated beautifully for the holidays. Staff was very nice and respectful.

Friendly staff.

This hotel is not within walking distance to anything. If you don’t have a car you are stuck until you go back to the airport. If you do have a car they charge $20+ a night to park.

Clean, spacious, frienldy, prompt

Room clean! Quiet and friendly

Room was very clean

Greay

Breakfast bit my type of buffet.

Hotel is beautiful. Christmas decorations were perfect.

Corteous staff, conscientious location to airport

Friendly and accommodating staff!

Great

Cleanliness, very warm abd friendly staff. Very convenient location near airport. Love the ambience.

Great experience. Will stay again.

The staff was very friendly!

Everything was great. I didnt use it this staybut tjr airport shuttle is prompt snd the drivers very nice.

I was put in a room that was such a long walk from the lobby & conference room. The room was cold & I could not get the heat to come on & turn down the fan. So I walked to the reservation desk & asked to have someone come look at the system. No one showed. I was cold so I tried to get a hot chocolate but the machine was broken. It was just not a great stay.

Beautiful decoration walking in. Very clean

I enjoyed my stay, also the bread pudding was wonderful!

Everything

Front desk help were amazing and super fast check in. They also have a little convenience store with a coffee machine and snacks. I would definitely stay there again.

This was a great, clean and quiet place to stay. Nice amenities and very spacious rooms. We had a quick trip to Nashville for a baby shower, and we really enjoyed our stay. The staff was also very nice!

The room was very spacious and the access to the building was amazing. We were able to park close to an alternate entrance and have access to our room quickly. The room temperature was a bit cold so we had to turn the heater up to 78 degrees. Other than that, our room was cleaned daily, clean towels were provided everyday. Loved it!

This hotel is a big business enterprise. Everything comes with a price. WiFi is not tree. Parking is $22 per night. I haven’t stayed in a hotel where they charge parking. Sheraton is the only ONE. Elevator had crud all over the door. You have to request for towels because they don’t give you any if you don’t request. Not going back there.

Clean room very polite staff right off highway I will be staying here again

Clean rooms and very nice hotel

The hotel was amazing love it.

The staff was top tier. The menu options were phenomenally cooked to perfection!

Great!

Worst parking lot ever. Impossible to use and luggage carriers to get into building except at main entrance because there aren’t ramps to get up curbs and sidewalks so small cars back up and block it. Took me an hour to get me and the dogs to the room and an hour to get back to car… booked first floor to avoid that bs and the first floor has a half stair well like twelve steps and therefore shouldn’t be considered handicap accessible. Never stay here again terrible customer service asked for help and was told if I wait an hour and leave the dogs they can help then.. f this place

Very good

Breakfast was HORRIBLE. The whole dining staff was horrible. People were so noisy in the halls all hours of the night.

This “hotel” should come with a chiropractor on staff. The bed felt like a medieval torture rack—I woke up with an aching back and zero rest. The bathroom was so cramped I half expected to find a clown car parked inside. And just when you think the suffering is over, they slap you with a parking fee like it’s some kind of luxury perk. Honestly, I’ve had better nights of sleep on airport floors. Save yourself the pain—this place is hospitality’s bad joke.

This was my second. Time staying here and it’s now my favorite hotel in Nashville. Great price and excellent customer service.

Great staff nice rooms will stay again

I loved this hotel, nice, clean, quiet, spacious room

The staff is fantastic and the room is spotless.

Nice stay, wish breakfast was included

Clean rooms and they have restaurant in the hotel which I like and the food was good and Ray the tender of the bar can make good old fashion.

I love the Sheraton Music City Hotel. It is a beautiful hotel and the staff is courteous and amazing. My room was immaculate. The breakfast was always yummy and had a variety of breakfast food.I did not use the airport shuttle but I noticed the shuttle was always bringing and taking guest back and forth.

Maid did not to replace toilet paper Facility needs upgrade, things look worn and old

The was a youth hockey event in town and there were a lot of children staying at the hotel. The parents nor the hotel management team handled the unruly kids. They were playing in the halls while their parents supervised! We were moved to another floor which was just as noisy! Our accommodations were okay.

I loved everything about the hotel. Quick check in! Employees were friendly and helpful! The room was comfortable and quiet. The pool area was clean and had loungers and towels to use. Restaurant food was excellent for lunch and dinner! It was great to take advantage of the free shuttle to and from the airport.

Spotless, friendly

Room was clean the staff was very accommodating!!

I loved it get stay, beds comfy room was clean…. Just wished I had a better view from the balcony….

American Airlines were horrible, no communication what so ever, just kept delaying our flight until finally canceling it late at night. Missed a day of our prepaid vacation… spent the extra money for insurance through Expedia, which was denied because they said the reason wasn’t included in the policy. Just a bunch of “don’t care about the people, we already have your money” horrible experience and loss of money. I will never deal with Expedia or American Airlines again and I will let everyone I know to do the same

The room was nice as it is an older, chic hotel. However the staff was not available when prompted. There was hardly anyone at front desk. Overall, for the price it was good.

Front desk was awesome! Made my daughters feel comfortable and safe.

Great hotel! Staff was amazing. Rooms were clean. Pool was big and clean. So happy with our stay!!!!

Good breakfast

Close to airport, nice pool

Breakfast was seriously subpar, and appetizers average at best. Overall, venue was nice but not great.

The staff was remarkable. They help us out of a sticky situation.

Room was nice and staff was kind and helpful.

Staff was courteous, room was clean

Easy airport shuttle.

Everything went well

Just didn’t like that it was so big had to walk to the rooms but hotel is very exceptional overall 10 minuets from downtown as well

Our stay was pleasant and comfortable. The shuttle service was exceptional.

Airport shuttle is nice. Only downfall was we had less than an hour to go for check in and they wanted to charge $50 to get in early. Just waited in the lobby.

Great

Valet parking makes coming and going easy. Room was very nice and clean. Nice quiet place to stay with a convenient location close to the airport and within a very short drive or uber to downtown or Opry Mills mall.

Clean room

The hvac unit was up to date with maintenance Not a complain at all and i would be back

Love it was the best i highly recommend all to stay here

Awesome setting, nice lobby

Nice place, convenient to airport, beautiful grounds on the property

Valet parking was worth it. We had a small hiccup when checking in, but the hotel staff took care of us. The room was very nice and clean. All staff members that we encountered were very friendly. Will definitely be going back.

On time. Very reliable

Airport shuttle was easy to find

.

Me and my two sisters stayed here for 5 nights. All staff we encountered were kind and helpful. Lobby is beautiful. Rooms are clean, nice and cold! Beds were very comfortable. Our only complaints about our stay are housekeeping. It was consistently a little sloppy and rushed. Also, the service is absolutely terrible. (For ATT peeps atleast). I even paid extra for higher speed internet. With or without WiFi, it was awful. Otherwise, we had a great stay! Notably quiet environment too. Would recommend friends and family to this hotel.

It was very nice. Airport shuttle was excellent. Food and bar was very great.

Must drive everywhere but good safe location

I will be back

Loud a lot of times with people coming in and out and shutting doors and talking loud

When I booked the rooms I requested conjoined rooms. I get there and the lady at the front desk said I wasn’t going to be able to have conjoining rooms. They’ll be next to each other. Having my kids with me that’s wasn’t going to work. That night I woke up with a terrible rash all over my body. I had to spend my vacation trying to figure out what’s wrong instead of enjoying my trip. Then I wake up Saturday morning to the fire alarm going off. Staff just going about their usual routine like nothing happened. I had to grab my kids and rush to safety just to be told it’s a false alarm. This is not my way of a vacation for my 7th anniversary. After all of this I just wanted to go home.

Also, only one elevator was working during the whole stay in the main lobby. Indoor Pool was freezing. Couldn’t enjoy the swim.

We had a wonderful time staying at the Sheraton Music City Nashville Airport Hotel. The staff were extremely friendly and helpful. The room was very comfortable and clean.

Love the hotel and staff

Bar, fountain

The Sheraton was an excellent stay for me. It was clean. It was quiet and the service was wonderful! Definitely a must do again.

Now, the staff was really friendly and took care of our needs quickly.

.

Everything about the hotel made our stay very enjoyable.

Clean quiet facilities with nice courtyard area for relaxing, gym was well equipped and also had both indoor /outdoor pools and hot tubs

Property needs small updates. Could be better taken care of for an establishment of this caliber.

It’s what you would expect from a Marriot

Yes

It was a great location and the service at the bar was excellent!

Staff was personable and accommodating…really nice fitness area pool and spas with fresh towel supply nice perk. Great quality and rate

Great job!

Check in staff friendly and helpful, bath was leaking, no hand soap for sink,, housekeeping knocked on door and woke us up at 9!

Clean room. Great staff. Beautiful outdoor area with beautiful fountain and nice pool.

Pool little cold so wasn’t used, shame as otherwise can’t fault the hotel , rooms very good

Pool water too cold!!

The elevator was broken, the toilet in our room was so loose that it felt like it was gonna break apart when we sat on it. The water pressure in the shower was so low that it took half hour to take a 10 minute shower.

The second time I needed to communicate was a bigger deal. I left for the airport and realized that I forgot my tablet. Huge deal in my life as I’m a writer. I considered missing my flight to retrieve it but decided to get home to my kids and trust that there would be a system to retrieve forgotten items. That was a mistake. The phone lines never get you to a human, messages to the Expedia message box stating “We hope you enjoyed your stay,” never get responses. I called Expedia and they told me to fill out a claim through a third party site. Three days later, no response. The room was clean, I couldn’t figure out how to turn off the too cold air conditioner but that was probably user error. I just can not get over a hotel where you simply can not talk to a human for any reason. They are in the business of hospitality.

good service. clean and top notch

Very old property, clean but old

Staff Really nice! Hotel was clean and really nice for the price! Would stay again whenever I am back in the area.

The c 4th floor balcony was so nice and beautiful and the room was uptodate

Older hotel starting to show the age but clean

Pool was clean. Workspaces were amazing

Room Service did not ever clean our room (3 night stay) vending machines all out of order. Parking gates never worked properly and was difficult getting out of lot every time. (Card scanner did not ever work despite going back to staff several times and being charged $20 per day for parking). Original room reeked of mold, but staff quickly and pleasantly changed out room.

The room was clean. Staff were friendly. We did have issues with the elevator and the door to the room. The door had to be tapped with the key cards 2x to close properly. If we didn't the door would stayed open.

Great!

They take your money off your card and it takes them forever to pay it back

Everything was great. Michael at the bar was amazing.

Everything was nice.

Great stay

Stayed one night here for a quick couples get away. Hotel is really nice and clean, location is great. Only thing I didn’t like was they charge $20 a day to park there which is crazy to me.

Very good.

Check in person was not very helpful and didn’t explain anything only told me where the elevator was

The hotel charged an extra 20 dollars for parking. there was also no coffee in the hotel lobby. This has not been the case in the past. It seems the value is no longer there.

The staff very friendly and nice.

Great location and price for Nashville

Did not get breakfast, even though it stated on web site breakfast included, and we had to pay for parking, who pays for parking at a hotel. Thid jotel is s rip off.

Decor was stark and cold. Did not get our 5:00am wake-up call.

Staff was unfriendly. I’ve stayed there many many times and from now on ill be using the hampton inn. When i made The hotel reservation i told them it would be a drive and fly and i would need extended parking. They told me it was no problem. The day I checked in I reminded them. And then they told ne i needed to make a reservation for it and they had no room left. At 6 am the next morning we had to take our car to the Hampton for extended park and take the shuttle to the airport from there. I will NEVER stay at a sheritan again. We are almost 80 years old. We travel alot your staff made not one effort to assist us. At all. And i will never book Expedia again.

We only stayed for a night because we were headed out some where the next day, but our stay was just as amazing! The staff was very nice!

Gorgeous!

The ride from the airport was quick. The staff on the main floor was AMAZING. The pool was beautiful to look at from my room and was clean when we went down. The gym was we equipped and the indoor pool was much warmer than the outdoor pool. My only complaints would be that the elevators are few and far depending on where your room is. The housekeeping staff let the doors slam as they enter/exit a room when they clean which means multiple times and the sound travels. Between that and the kids at the pool in the morning, you won't be able to sleep in. Because the pool is in the middle of the enclosed courtyard, the noise echoes. I would definitely stay here again but I would probably request and exterior room.

The outdoor pool area was very nice and clean.

Overall it was a nice stay!

Sam at service desk was extremely nice. However, the water pressure in room was not good. Shower head needed replaced. Also, the toilet tank rocked every time it was used. No hand soap in bathroom. Visitors without animals should not be next to barking dogs. It was nice to have breakfast available but was very limited. Plain scrambled eggs preferred vs sandwiches.

I love this hotel, besides being absolutely beautiful the service was a 10 out of 10!!!

My favorite Nashville hotel. Beautiful rooms, quiet surroundings, excellent staff, and wonderful food!

Always a great stay

Clean, quiet, comfortable beds.

Only there for one night, waiting for our flight. Clean property, shuttle driver and front desk staff very friendly. Had a great meal at the restaurant.

The service was great and the decor was superb!

Very kind staff. Clean beautiful pool.

We enjoyed two night stay

.

Beautiful on top of the hill. The only thing is you shouldn’t be charged to park on a property I spent money to stay at. If I did valet, yes, but to park myself no.

The mattress is very hard! The bathroom is very small.

Spacious courtyard. Love the balcony’s. the indoor and outdoor pool. check out at 12pm. Jacuzzi, great gym. 24 market and restaurants on the premises.

Loved this hotel. If ever back in Nashville will be my choice of hotel. I checked in with Josiah and he was very pleasant to talk to and took good care of me! Michael at the restaurant/ bar was friendly and helpful to! Great stay!

This hotel is great for a quick overnight stay. Beds are a little springy. Overall it was a decent place to stay

Nice

I loved it! Will definitely stay again.

I have to say. I loved the balcony and having two pools. Also the bed was sooooo comfortable 😌

It was amazing better in person than the picture.

Our stay exceeded expectations! The hotel is luxurious, very clean, with spacious and comfortable rooms. The staff was extremely kind and helpful. There is convenient transportation to and from the airport (registration required in advance for pick-up from the airport). Excellent location – just 10 minutes’ drive from the main street and the national park. Highly recommended!

Older facility, nicely kept, great staff.

Nice pool area!

Great staff. Clean. Great value

Hotel was very nice. Clean and friendly.

Love your hotel. Only wish you had softer pillows

The pool is great and very relaxing hotel

The workers were very helpful and the place was very well kept.

It’s okay

I am older so the ups and downs were a little difficult. There are a lot of stairs. There are only 2 elevators for the public. One of them would not come to the main floor. Beside that the show was Broadway quality.

Location was perfect for all our destinations within our stay.

Staff very friendly

Only thing nearby is the airport.

Gaited facility, beautiful grounds, and immaculate hotel

Nice hotel

Place was great, beautiful very clean that are comfortable. We were there for a conference, which was very well done. The only thing I was surprised about was the cost of the parking.

I love our stay in this place

Very out dated. Elevators were disgusting . Breakfast buffet was cold and you could see the water liquids around the scrambled eggs

Very clean and comfortable. It is by airport, so you do have that noise. Very helpful staff provided extra blankets. You have to pay extra for parking, but it is secured.

Very nice layout and decor.

O

Air conditioner wasn't very cool and they need other dining options

Bed bugs, otherwise seems like a nice hotel. May have just been a single instance but still.

Big rooms

The hotel will tack on extra charges every chance it gets. Charging $20 a day when your staying there is ridiculous, $10 a day for wifi, an overpriced food market with the only microwave in the place and it says not to use for outside food, so your stuck ordering our or eating cold for your trip. Their in house resturant is expensive for what it serves and the servers generally walk right by you. A very gilded experience staying here

Liked the clean

Fridge did not work properly, bathroom ventilation did not work, balcony door heavily shreeks when opening

Best place to stay comphortable and clean good price

Ray at the kitchen was great he had a good attitude quick to making drinks. Like my primo..

-

Everything was great. Very nice hotel.

Love the cleanliness & customer service

Everything was good

By far the best hotel I’ve ever stayed at. Was down for Slingfest and everything was great, from the early check in to being able to dine and drink there and the rooms were very clean. I’ll definitely be back there again when in Nashville

Nice clean facility, room was clean, beds weren’t great but overall it was a good experience. Our room had a courtyard view. After a very long day of sightseeing, there were a gang of very loud guests in the pool. Noise continued until pool closed at nine.

This property is a diamond! It is Away from the CRAZY of downtown, but close enough to get there, with a short drive. There are food options at the Property and lots of cool little restaurants around within minutes drive. Shout out to Nashville Hala if you are in town and want FANTANSTIC middle eastern food this is a must!

Overall a great stay. Toilet in the room bathroom is not set correctly and tips slightly when in use. Front desk staff was friendly but gave incorrect directions to the room. Beds were very comfortable

Nice comfortable room.

Second time here, still great stay!

Outdoor patio area and balcony

Great hotel. Convenient location. Staff was friendly and helpful. Smooth check in and check out!

We loved our stay here! The staff was amazing, our room was perfect, & the property itself is well taken care of. Would recommend to anyone planning on staying in Nashville area! We will definitely be back!

Excellent

It is by far my favorite place to stay. It is beautiful inside and the staff is amazing. We took our 7 month old Yorkie and they were great with her. The food is amazing and so are the drinks.