La Quinta Inn & Suites by Wyndham New York City Central Park

Complete misrepresentation by way of description and photos. This is a one star at best. The room was so tiny and oddly shaped. Barely could fit in the shower and water was lukewarm. Wyndham should be honest with its photos. Location and staff were good on one positive note, but this hotel needs to be refurbished.

Breakfast i

Great location and nice beds.

They only allow checkin at 3pm so everyone is standing around waiting to checkin at 3pm by 1 person. No early checkins. Terribly inefficient and the person checking in was rude. The rooms are literally old and unbelievably dirty. Dirty carpets, walls, and floors. We were stunned that this was a Wyndham hotel and

nothing everything

Nice location in Manhattan. Hotel needs updating and fixing.

Won't never staying again in La Quinta

The staff was helpful and friendly. When our scheduled cab didn't show up, the front desk called a car service that quickly arrived. The breakfast is adequate but could use more than one fruit. The hotel is clean, but some carpet areas have bleach stains. Overall, a good stay and good location.

The location is great but the hotel is in much needed help. The hall carpets are worn and have several of what looks like bleach marks, the toilet seat did not fit the toilet, the door to the bathroom hits the toilet and you have to squish yourself around it to get to said toilet, not sure the last time the windows were cleaned, etc. the would not check you in until 3PM….period. They didn’t check to see if a room might be available. There was a significant line because of this. Would have been nice maybe even courteous to check people in then tell them to leave their luggage and come back but no, there literally was no one there until 3PM and there was no sign letting you know what was going on except one that said the person stepped away and would be right back. That sign indicates someone went to the bathroom for a couple of minutes, not that folks needed to wait for hours. Some waited several hours.

I arrived before check in hoping to be able to leave my bag in a secure location if my room was not ready (check in was at 3 - I had a ticket for a 3 pm show at Lincoln Center). I have traveled extensively and have arrived early in many places. The usual process has been that my info including a credit card was taken, my bag was stored in a secure location and I was given a bag check. No info was taken and I was instructed to leave my bag in an open area in the lobby just inside the front door with three tall windows on the street. No bag check was given but I was told staff would be there the whole time. When I arrived at 1600 to check in, there was nobody at the desk and the area was open to anybody. After waiting, I called the phone # for the hotel twice. It rang for a long time but no one answered and there was no way to leave a message. Finally a staff person came from the back of the hotel. This is COMPLETELY INADEQUATE SECURITY for my belongings. Generally the staff was rude and unhelpful.The bathroom door in the lobby did not close properly and the security lock on my room did not work (an alternate method of securing the door was available. I would never stay here again and would certainly not recommend this place.

Staff was very nice Location great Great coffee Wyndom needs to refurbish the LaQuinta --the awning outside did not clearly mark the hotel. That is lazy. Lots of off colors stains in carpeting leading to room. We only asked for towels the first 2 nights. The last two days no one cleaned room or left towels. The shower faucet fell off. The toilet did not flush properly.

Good Location! Easy to book. Friendly staff. Reasonably quiet. Nice breakfast. The rooms were a little bit small, but I guess that’s part of the New York hotel situation.

Superb

Probably the worst breakfast I’ve ever seen at a decent hotel.

Second, I haven’t seen such small bathroom! Sink was so tiny. AC was super loud and the room door was bot closing properly. I had to push or pull so hard.

Excellent property; excellent personnel. Great location

It was decent. The rooms are a little small but there is AC. The staff was nice, but you get what you pay for. The area is super safe though, so the price is fairly good. You are also walking distance from lots of restaurants and Central Park. And the train stop is so close also.

The staff was very helpful. Room was very small. Bathroom very small. it is an old building. It appeared clean but just was uncomfortable and looked dingy. It was very expensive for what it was. Prices in NYC are ridiculous. Only stayed for 36 hours to see a few things and then flew home. Could not afford a longer stay. Breakfast was nothing special or appetizing just what could easily put out and clean up.

The hotel located in strategic area, near to lincoln center, central park of bethesda terrace and many food option. However hotel facility is not well maintained, my room toilet flush was not working, the bed when lay down it created acurved. If will be great if hotel mamagement rejuvated their facilities

Building is in need of updating, but the location is fantastic and the staff very helpful.

The staff was professional and courteous. They could not have been more helpful. LaQuinta should renovate this property and give them a workplace worthy of their efforts.

You get what you pay for. I didn’t spend a lot on this room, but booked because the location is amazing! The room was tired, the outlet in the lamp was broken, the purple walls were fingerprinted…I was glad to only be there two nights. But the sheets and towels were CLEAN! Again, location was key. Staff was super nice. I just expected a less worn hotel. Would I stay there again? Probably, because the price and location…but, had to leave an honest review.

This was the worst hotel we've ever stayed in. I booked because it was wyndom. La Quintas are always good. Not this one. Tiny, tiny rooms. The bathroom is so little you literally have nowhere to even lay a toothbrush. The sink was falling off the wall. Windows were filthy. Black mold growing in the shower. Key card didn't work. Locked out of our room for 45 minutes waiting on maintenance man. Tv had 'no signal'. The staff was very friendly, but we won't be staying there again!

Pleasant

Negatives: Where do I begin? If it wasn’t the hotel room from Hell, It was surely three nights in Purgatory. In the first room we were given, the dresser drawers did not stay closed (an accident waiting to happen) and the bathroom door wouldn’t latch closed (Cave men had more privacy) so they gave us another room, marginally better at best. Our room for 3 nights was cleaned once-last day there. No hangers (none!) in cramped closet provided, no hook on bathroom door. If you want drinking water you have to get it from faucet/sink — or buy bottled water. The bathroom sink sits partly over toilet-SAFETY HAZARD!! The sink/toilet proximity made it necessary for one to perform an advanced Yoga twist just to sit on the potty. Who designed this nightmare?? The old but functional AC would have been satisfactory if it didn’t sound like a lawnmower every third cycle. 0ur total bill with taxes/fees came to $1165. Basically, your paying for location.

There was no refrigerator in the room; the rooms were very small, though they added a fridge later at our request. Also, the air conditioners were old and ran very loudly, so I didn't get a chance to sleep

My experience at this hotel was very poor. The motion-sensor lights in the room repeatedly turned on throughout the night without reason, making it nearly impossible to sleep. The lights stayed on more than they were off, which was extremely frustrating and disruptive. For the price paid, I expected a much more comfortable and restful experience. I would not recommend this hotel unless this issue is resolved.

Location!! Great staff!!

The good things, breakfast had a good selection, and upon arrival (if early before 3pm), they will hold your luggage in the lobby.

It was awful, dirty and dingy, the room was soooo small you cold barely turn around in it. The entire bathroom was the size of a bathroom stall at the airport. I’m so disappointed and it makes me sick that booking.com has this hotel on its site and they charged $440 for the night! It was awful, the only good thing were the friendly staff but let me tell you, if I worked in a dump like this, I wouldn’t be that friendly so extra extra kudos to them. It was dirty and definitely not worth 1/2 of the $440 we paid for one night!!!

Location is excellent. Staff was nice, but there's a limit to how helpful they can be. Many suitcases hanging out in the lobby until check-in at 3:00 p.m., or, the next day, after checkout at noon. It would be kind of nice if there were a more secure situation, but it was okay. The room was adequate. I think that was kind of included in what I wrote above.

The bed was very comfortable and clean and the hotel is in a great neighborhood right near Central Park. Staff was very welcoming and did what they could while dealing with a corporate chain management who apparently does not care about acceptable hotel standards. Maintenance persons came quickly when things broke (e.g. the toilet) and the hotel brought us a surge protector since there were not enough outlets in the room. The air conditioner worked although it was noisy. This is a hotel badly in need of renovation, and at at $300/ night once city and state taxes are added, was not a bargain. The surfaces (floors, furniture) were generally quite clean, but there was grime all around the edges of everything in the rooms, and in the elevator. The room was tiny with one minuscule closet and no dressers for our clothes. The windows were quite dirty, with window shades tattered around the edges, and peeling walls and ceiling in the bathroom. The hallway carpets on every floor were grossly stained, although there were no bad smells so I think they were clean, but it took some getting used to. One very small elevator for all of the guests and for staff and maintenance as well. Some trash and piles of dirty towels were left outside the elevator in the afternoons. On your way to dinner, if you are lucky enough to squeeze into the elevator, you may be riding along with staff and the trash and dirty linens. Some younger guests just took to the stairs even for higher floors. Staff reports that renovations are underway, but I would recommend waiting a few years as the pace appears very slow indeed.

The staff seemed to go out of their way to be friendly to compensate for the poor quality of the facility. Tiny room, a double bed instead of a queen, crappy linens, tiny bathroom, peeling paint, long waits for the elevator.

The facility is clean and workable. But it is an old building: window a/c units, small bathroom, 1 elevator for 14 floors

It was so terrible that we didn’t even stay. The lobby looks like it’s never been cleaned and smelled like a bathroom.

The location was the only positive thing here. Apart from that, horrible hotel to stay in. The staff were extremely rude and shouted on us multiple times. They accused customers of various things and listened to no requests. - They served Pork and Egg on the same vessel and when we requested to just give us some Egg separately in a bowl, they created a furore and shouted at us. They very clearly said that “ We are in their country so should adjust to their eating habits” - The breakfast frankly was insipid. Though the bill claims that prices are inclusive of breakfast, they kept saying that it’s complimentary and so we should eat outside if we have problems. - The rooms were broken and in a pitiable state. Toileteries were insufficient and when asked to replenish were never listened to - 2 out of the 3 plug points broken and not fixed (pic attached) - Lock hatch almost coming out (pic attached) - Unclean windows (pic attached) - Though we booked the hotel believing in the Wyndham brand since we have used their premises in the past, this is nowhere near a Wyndham hotel and this should be immediately unregistered from the brand

The location was close to where I needed to be- The room was small- no refrigerator- 1 elevator for a 14 story hotel was insuffient and long waits- no locked luggage storage room.

Disappointing

Hotel is worn out, but worth the price. Middle choice, do not expect anything perfect.

When I arrived they down graded my room as there was a leak to our original king room. On the 2nd and 3rd day of our stay there was wall scraping sounds and hammering by the headboard. When I called downstairs they said they were aware of the noise as they are refurbishing the room next to ours. I asked why they didn’t advise me or not assign that room. She replied with a snarling remark of, “that’s what they do. They remodel rooms!” No apology or suggestion to move rooms. The weekend day stay was less than stellar. The night staff was amazing. Customer service is key to a lot. Although I realize hotels are transactional I also hope they understand that we book a nights rest and day relaxation. I was very disappointed at their customer service at certain points of the day.

Staff was lovely; tured hard to please everyone to the extent they could accommodate. Ran out of milk & muffins because food delivery did not arrive.

For $31!!

Location to Central Park and Lincoln center 7 blocks away

Unclean unkept amenities. There was nothing positive. Thought it would be a good place considering it was near central park and a fairly good neighborhood! But it was just bad. i usually don't write any dramatic reviews but May 16-19 was a bad experience. 3 rooms. 1104 405. the worst of the lot and 303

Close to Central Park. Excellent staff Awesome breakfast The room was very small. Only 1 small elevator for the whole building . No microwave and no fridge.

Close to Central Park. Excellent staff Awesome breakfast The room was very small. Only 1 small elevator for the whole building . No microwave and no fridge.

İt is in the center of the city incredibly easy to go minutes from subway

İt is in the center of the city incredibly easy to go minutes from subway

The staff members we interacted with were kind and polite, which I truly appreciated. However, when we went to pick up our luggage, there was nobody supervising the front area, meaning literally anyone could have walked away with our belongings. That felt very careless and unsafe. The facilities felt poorly maintained and outdated, and the mattresses were extremely worn out and uncomfortable, which made it difficult to rest properly. One of the worst design choices was installing a motion-sensor light switch inside the room. The light would turn on every 10 minutes during the night, constantly waking us up and interrupting our sleep. The elevator was also extremely small and looked neglected, which is surprising considering the large number of guests the hotel accommodates. The only real positives I can mention are the affordable price and the fact that breakfast was included. The breakfast area was clean, and while there was not a huge variety of options, there was enough food available and it was decent overall.

Friendly staff, great location, and delish breakfast!

BREAKFFEST WAS NICE .. ROOM NEEDED SOME UPDATEDS AND THE HALLWAY RUGS WAS IN A BIG NEED TO BE REPLACED STAFF WAS VERY NICE DAY AND NIGHT

Overall Rating: 1/5 Stars Our family stay at this Upper West Side property near Central Park was an absolute nightmare. This hotel is poorly maintained, physically unsafe, and completely lacking basic hospitality. The Room & Safety Issues: Filth: The mattress was heavily stained, and there were visible food stains splattered on the walls. Safety Hazards: The electrical outlets were corroded. The bed frame was actually installed backward, causing me to painfully collide with it twice, leaving my foot severely bruised. Missing Essentials: The room was completely missing a door, and the closet had no hanging rod. Broken Amenities: Climate & Water: The air conditioner barely functioned, leaving the room stuffy. The shower water never got hot, making comfortable bathing impossible. No Toiletries: The hotel failed to provide standard showering amenities. Food & Customer Service: The Food: Absolutely terrible. My children normally eat anything without complaint, but even they could not stomach the meals here. Management: Zero flexibility or empathy. We had to extend our stay by a single day due to circumstances, and management refused to waive any fees or offer any goodwill discounts despite the horrific condition of our room. Avoid this place at all costs. The location near Central Park is not worth the filth, the injuries, and the abysmal service.

BREAKFFEST WAS NICE .. ROOM NEEDED SOME UPDATEDS AND THE HALLWAY RUGS WAS IN A BIG NEED TO BE REPLACED STAFF WAS VERY NICE DAY AND NIGHT

Location and price Dirty

Location and price Dirty

$500 a night was never spent so poorly. The rooms are tiny (even by NYC standards), the carpeting is outdated by probably 20 yrs. The staff is doing the best they can under the circumstance.

Good

Very bad I Don t like it Very bad bad bad

Breakfast could have had more options and a bigger area and the furniture was torn and ripped. Tv was off Very unclean. Poor pillows and when asked for more they did not have any. Furniture was old bathrooms were nearly unusable due to such a small size. They did not fill the shower soaps.

Breakfast could have had more options and a bigger area and the furniture was torn and ripped. Tv was off Very unclean. Poor pillows and when asked for more they did not have any. Furniture was old bathrooms were nearly unusable due to such a small size. They did not fill the shower soaps.

Nothing nothing nothing. I didn't even stay there. Since it was non-refundable, I wasted $430 in less than 5 minutes. The bathroom (a rat hole) The closet is a joke, barely the size of a two-liter jug The bed, Half-up, half-down. Probably what happens when there is no chair ?

Great location and value

Very good

WiFi was broken, room was dirty

Get rid of the motion sensor lights in the room and bathroom!! Staff was helpful. Breakfast was great. Very small room for the price. Single elevator was a bit slow.

The staff are incredibly helpful and kind. They are reason enough to stay at this budget hotel.

Comfortable bed, location Carpet was dirty, only one elevator and we stayed on the 14th floor so hard to go up or down. Small breakfast area so most mornings I took it to my room, no room cleaning and had to ask for toilet paper, towels and tissues. Staff left laundry hampers in the hallway so you could barely get by. Tub was stained at drain. Shower head was not secure to the wall, moved when you used it.

For what it was and the price it was very quiet and a great location

Everything was bad ... only good part was location

Nunca me habia pasado. Hice la reservacion del Hotel por expedia, la pague por ahi y al llegar al hotel te cobran 38 dolares mas, y no tienen lector de google pay y si no tenes el efectivo cash de muy mala manera te dicen que no puedes hacer el Check In. NO LO RECOMIENDO PARA NADA. Habitacuones viejas, a las 12 de la noche cuando ya dormia me sono el telefono como en los hoteles viejos de la recepcion para decirme que no se puede fumar en la habitacion, cuando yo no fumo y me dijo que estaba llamando a todas las habitaciones, despertandome y me costo muchisimo volverme a dormor porque sufro de insomnio. Las habitaciones viejas, el televisor chiquito y viejo y el desayuno incluye 3 cosas nomas. NO VENGAN A ESTA PORQUERIA DE HOTEL

Location was good, lots of restaurants and walking distance to Central Park. Very run down facilities, tiny rooms, squeaky pipes. My room had motion sensor lights that could not be turned off for more than 15 minutes at a time, so when I would roll over in bed, a bright florescent white light would activate all throughout the night. Stains all over all the carpets. Pieces of my door lock were just sitting on the floor, see photo.

Someone please visit the place and do a health and safety check on the outlets - if you can even find any .. I would NOT recommedn stayign here until there is a total overhaul of the the rooms / floor ... FOr its prime location the place is a trash with really bad hospitality management

Hotel was clean. Hotel was in disrepair.

Location Siding clean room for 3 days even thought I asked them to. The light sensors over the bed were messed up and kept me awake

Worst hotel I have ever stayed.

Decent

Front desk NEVER answers their...

Glad there was breakfast, however, for this price point expected fruit and yogurt. The coffee was weak and should have been better especially for NYC. The hotel is under transformation so expect it will be much better in a few months. The room was tiny basically the bed took up the entire room. This was a true budget hotel but not at a budget price.

Location close to Central Park. Staff were so friendly and helpful. As preferred they gave us cold drinks when we arrived when we were hot and travel worn. We used the staircase a lot and it was hard for the staff to clean it because they were using it to change over rooms. The breakfast area was way too hot for the visitors and the staff. Needs ventilation or fans. Kind of expensive for one of the rooms where beds were crammed in there. Fresh fruit and yogurt instead of bacon would be appreciated.

the breakfast was diverse and good, that was a welcome aspect of the hotel. its location was excellent.

The bathroom was cramped, the shower had mold, and the toiletries were never refilled (the shampoo bottle was empty). We had called a few days in advance to make some inquiries, but the front desk staff had absolutely no idea about the services offered.

Very good

Passable

Breakfast could use some work

The location is just two blocks from central park The condition of everything was in bad shape. The bathroom was very small, and the toilet was cracked. The bathroom door didn’t lock, and the paint was peeling. Both the bedroom and hallway carpets were stained. The people at the front desk didn't have much experience; we asked for a taxi service to the airport, and they said it cost $65, but in the end, they said that wasn't the rate and it was $95. We ultimately opted for Uber because it was a variable rate and they charged inside the car, which didn't give us much confidence. We ordered food, and they never notified us that the food had arrived at the front desk

Staff was pleasant and helpful but the rooms are in poor repair - tub had deep gouges through the enamel, walls had unrepaired damage everywhere. The smoke alarm was off the ceiling sitting on a shelf without a working battery - this was replaced when I insisted no I couldn’t wait until tomorrow. The bedding and towels were VERY CLEAN and good smelling, staff cleaned as well as I think the old fixtures allowed. Breakfast room was clean, well attended, and the coffee was good. (Breakfast looked good and plentiful but I was meeting someone so didn’t try it).

locaton The room was tiny and beat up and didn't smell fresh. For the price (close to $350) is was a rip off. The bed was jammed into the corner, supported on an old, rectangular bed frame, and tilted toward the dresser and TV which was about 4" from the edge of the bed. The table lamp was falling apart and the tiny bathroom door was about 1.5 to 2 ft from the end of the bed. The 'window' was completely taken up by an air conditioner and 'looked out' on a brick tunnel about 2 ft from the 'window'. Awful, dark, and again, a rip off.

locaton The room was tiny and beat up and didn't smell fresh. For the price (close to $350) is was a rip off. The bed was jammed into the corner, supported on an old, rectangular bed frame, and tilted toward the dresser and TV which was about 4" from the edge of the bed. The table lamp was falling apart and the tiny bathroom door was about 1.5 to 2 ft from the end of the bed. The 'window' was completely taken up by an air conditioner and 'looked out' on a brick tunnel about 2 ft from the 'window'. Awful, dark, and again, a rip off.

This place is disgusting. The bed had bugs, the air conditioner filter was dirty, there was dust everywhere, and the bed was horrible. I had to cancel the reservation on the same day as soon as I saw the room because my son had an allergic reaction to the bug. I don’t recommend this place at all.

Clean room. Kind Staff. Good breakfast.

Room was not clean. Sheets were not ironed and didn't look clean. There were two safe boxes in the room both with a broken key! Breakfast was good enough to eat. Staff at reception, two out of three were not friendly. The rest of the staff were nice. There was no need to A.

Smallest room I have ever stayed in. My college dorm was bigger than this room. Tiny bathroom too.

The hotel itself feels worn down. Only one elevator was working and it was extremely slow. The room was small, typical NYC style, but the carpet was frayed and dusty, walls looked dingy or possibly water stained, and the blinds near the bathroom had a line of holes running through them. The bathroom was very outdated with visible wear on the tub. Positives: the bedding and towels appeared clean, AC worked well, lighting was good, plenty of outlets, amenities were stocked, and surprisingly the room was quiet enough to get a decent night’s sleep. Parking is something to plan ahead for because there is no on-site parking. Street parking is extremely difficult in that area. We booked a nearby garage through SpotHero, which I highly recommend because garages fill up quickly. Also make sure you check garage hours and overnight access rules before parking. Best part of the hotel is definitely the location. It’s steps from Central Park and near Strawberry Fields for John Lennon fans. There are also a lot of hidden restaurants nearby. We ate at a charming Italian restaurant called Canto.

Staff was nice. Breakfast was ok, coffee was terrible! Ac was set to 60 in the other room and it was good. But super tiny! Like barely any room to walk around. Shower and toilet were in what felt like a closet!

The carpet in the first room that we were asigned was soaking wet in water, coming from the bathroom. The second room was a little better, but over all, the hotel was very dirty. The location is the only aspect that is very good. The overall cleanliness of the building is something to improve. All the carpets were either wet and soaking or dirty with food, dust and sand.

Clean, great staff, very comfy bed. Super close to Central Park and very easy to get from airports to hotel. Right off the subway.

Room condition old, carpet ripped up in the corner very dirty. One of the blinds on the window had holes. Walls stained. One elevator and we were in a room on the 12th floor, the elevator very slow. We took the stairs going down but not going up. The bathtub crusted dirt with rust stains around the drain. We arrived 15mins early and the receptionist looking down at the computer telling us we will do check in in a 15 minutes. There were some other guests waiting as well. The clock on the wall said 3:00pm, but it was actually 2:57pm and I was again turned away. Customer services very poor, upon check in. Check out and breakfast staff much more pleasant.

It could've been way worse.

Good

.

.

Prices right for the location. Right beside Central Park. Bed and bathroom were very clean

Excellent location and staff. Breakfast was often without things like fruit, waffle maker, yogurt. Elevator was very slow being worked on & occupied by staff. No cable TV. Substantially inferior to previous visits.

It was close to restaurants. There was mold growing in the room and the staff was rude about the whole situation. The light fixture was broken. The lock on the door didn't work. The smell was awful.

Excellent location and staff. Breakfast was often without things like fruit, waffle maker, yogurt. Elevator was very slow being worked on & occupied by staff. No cable TV. Substantially inferior to previous visits.

It was close to restaurants. There was mold growing in the room and the staff was rude about the whole situation. The light fixture was broken. The lock on the door didn't work. The smell was awful.

Location 4 stars, breakfast was great. Coffee in the room was nice if you can find a place to set up the coffee maker. So if you get the room for a deal you can live with it especially if you are like us and are always out of the hotel exploring the park and the neighborhood.

Staff was super friendly. Our room was the tiniest I've ever experienced but you can tell they use the space they have to give us what we need as guests. Location is great. Near a lot of restaurants and the park. My only real complaint is their motion detection lights in the room and bathroom. Maybe it's me and I couldn't figure out how to keep the lights off or there is actually no way to keep the lights completely off, but it was a pain in the butt to move at night and the lights would come on. I would stay here again if it wasn't for those motion detection lights.

Location The heating system did not work and no effort was made to fix it. The room was cold every night.

Very good

Location The heating system did not work and no effort was made to fix it. The room was cold every night.

The room was dirty, nice breakfast, no big variety but there is bread spreads and a little more. The stuff was, very nice and helpful.

Staff was exceptionally nice and friendly Lack of parking in the immediate area

Staff was exceptionally nice and friendly Lack of parking in the immediate area

It was overall a solid and good place for us to rest our heads ! Great location and the staff was very helpful during our stay especially Steven , the overnight staff !

This place is a dump. Do not stay here. Garbage in the hall and the lights in the room are on sensors that turned on every time I moved - all night!! A true nightmare.

Disappointing

Breakfast was fine. Only problem was I had to wait for staff to arrive at front desk to check out.

Breakfast was fine. Only problem was I had to wait for staff to arrive at front desk to check out.

Pictures of the room do not match reality.

It’s fine. It’s the cheapest room I could find in the city and it was fine. I’d like that it had two beds. Which was difficult to find at this price range.

Location Dirty. Staff were faking friendliness. One elevator for 14 floors. Used also by housekeeping staff. Long wait every day .

Location Dirty. Staff were faking friendliness. One elevator for 14 floors. Used also by housekeeping staff. Long wait every day .

I was not expecting much given the reviews and the price I paid (I visited in April). The room was decently clean, nice staff and the included breakfast was acceptable for my standards. Pro: - Perfect location near central park and metro station - Nice staff - Good size for the King sized room with big windows and a lot of light. - Breakfast included Cons: - They got some bleach stains in the corridor carpets. - The elevator is kinda slow - Some dust in the drawers and a few stains here and there. Overall I was satisfied. It's for sure not a five-star hotel, but for the price, the location and the staff it was good. I will definitely come back.

Old and out dated ! Questionable

Hotel necesita ser remodelado tanto estructura como cama, alfombra y baño

Great location, friendly staff. The price was lower than others in the neighborhood. It was in disrepair. The lobby bathroom had a broken lock. The 11th floor hallway was filthy with boxes and some kind of white material on the floor. The window shades in our room were broken. The lampshade was cut. The television was mounted on the wall with chords hanging beneath it in disarray and the box to the TV was just hanging on the top of the television. The window screen was peeling off the window. The ceiling in the bathroom looks like it had been plastered and not painted in multiple spots. That said, the bed was comfortable. The staff was lovely and the linens and bathroom were otherwise fine.

Great location. Very attractive price (less than 200€/night). King size executive room was large and comfortable. Super comfortable bed. Good complimentary breakfast. Pictures on website clearly photoshopped to make the rooms look modern and clean - they are neither!

Great location, friendly staff. The price was lower than others in the neighborhood. It was in disrepair. The lobby bathroom had a broken lock. The 11th floor hallway was filthy with boxes and some kind of white material on the floor. The window shades in our room were broken. The lampshade was cut. The television was mounted on the wall with chords hanging beneath it in disarray and the box to the TV was just hanging on the top of the television. The window screen was peeling off the window. The ceiling in the bathroom looks like it had been plastered and not painted in multiple spots. That said, the bed was comfortable. The staff was lovely and the linens and bathroom were otherwise fine.

Night was horrible w a light sensor of acentral ceiling bedroom ceiling light that would go off ever slight movement we made. Could not sleep in peace w this nightmare , it felt like torture to take sleep away as vicious torture! I want my money back or some kind of recmpense for this ordeal they put us through! Bedroom phone was dead, didn’t work! Firniture was stained and wall lower part dirty and dusty!

I found the staff great. They were always so friendly. Unfortunately the room we were in had a mildew smell to it. Car fresheners didn’t work. Had the windows open to help. The pigeons kept making a ruckus. The bed was uncomfortable and only had two limp pillows. The lady at the desk had to worry about getting attacked by rats when she left for her shift. But it was a great trip to NYC

The breakfast was decent but minimal. Ac was not needed but no heat in room

The box spring was bizarre and the mattress was totally gross. We noticed that maintenance tried to fix it with long closet dowel. The carpet in the hallways are disgusting all stained on all floors. The cleaning folks leave their cleaning supplies in the hallways at all hours. There are large cardboard boxes in the hallways filled with soiled towels and linens. The safety fire doors are propped open all the time which is a fire safety violation.

The room was too small, door lock were broken, door stopper broken, bathroom door broken, no clean towels or linen.

Pleasant

Location & Staff and Cleanliness Breakfast (no fruit or veggies)

Location & Staff and Cleanliness Breakfast (no fruit or veggies)

The room is small but it’s ny the staff was amazing could use some updating location was perfect overall good experience

Location, bed, breakfast, room, staff, window view. Location is perfect! It was a bit cold in the room so I had to ask for a second blanket.

The location and price were great and the staff was amazing. The downsides were that the pre WW2 heater did not work at all so I had to wear all my clothes to sleep to stop shivering and there was a mysterious wet spot on the floor the whole trip

Disappointing

They gave me a room with a defective lock/door handle! The surface of the door itself was visibly broken. I could NEVER get into my room with the key. Each time a male manager or maintenance man had to be called to strong arm it open. I even had a man from a neighboring room try to help me to no avail. Also the shower handle fell off in my hand, and some of the elevator buttons didn’t light up. I should have been given a different room or given a room at another hotel. Staff did not seem overly concerned.

Breakfast was very nice!

When I read the reviews for this hotel, I was a bit worried about what it would be like. While the room was expensive at $287 per night and fairly small, we are glad we stayed there. The Executive room has a king size bed, a bedside table, a desk (with 3 drawers that could be used for clothing), one rolling chair, and 2 small closets with 4 hangers in each. The bathroom is small but everything worked fine (it had a nice shower). The carpet could have used a cleaning and the AC unit was really struggling to keep the room cool on an 80 degree day, but the bed was clean and comfortable. I would have loved to have one more chair (even a folding chair) so that one of us didn't have to sit on the bed. The huge attraction of this hotel is that it is 1/2 block away from the west side of Central Park and one block away from the 72nd subway station. Walking across Central Park to go to the Art Museums was great (we walked miles every day) and walking to the American Museum of Natural History was around 10 minutes (the same with Lincoln Center in the other direction). Tons of restaurants surround this area and a grocery & a laundromat are 1/2 block away. Breakfast was fine - nothing fancy. The staff are very friendly and helpful. We stayed for 9 nights & really got to know the neighborhood (which is lovely). If you want a fancy hotel, this isn't it - but it was perfect for what we needed and the price wasn't insane (for Manhattan).

Good

I booked him a 3 night stay. Filthy hotel. Shower did not work at all. My son stayed for 2 nights and left. No credit for last night given. No apology made.

corner room very good location elevator is very slow and crowded

Absolutely absurdly small and dark room advertised as being suitable for 3 people. There was nowhere to place a suitcase, no bed side table, no chair at the desk, no hooks anywhere to hang a towel. We were climbing over each other. We stayed one night and checked out early to stay elsewhere. Staff at breakfast were friendly but we had to get out of there.

El lugar es cómodo, muy pequeña la habitación pero cumple con la función que es básicamente ir a dormir Camada súper cómoda Desayuno está ok

that I could not move to from a queen to a small room for one day. and jennifer the clerk told me that she could not call or email booking because she did not have an email or a phone to request a change of a room. that is big total lie. she told me to have to move out of the hotel or ordering a new room???? and loosing the reservation SHe said that i could not be transfered to another room and that cost me $270 plus for not beeing abled to be accommodated for by jennifer, then I had to go to another hotel that cost me another 2005, plus i had to move and pay uber and tips uselessly, in the amount of $600. All that was because jennifer told me that she could NOT get in touch with booking by email or by phone and that i had to loose the money that my son paid, that he recserved by mistake for the smaller room that is not acceptable and also fraud. I should be reimbursed for the room that jennifer could not accommodate me and i had to move out , that caused me and my son $600 plus wasted a day. and a lot of money. there is one elevator, for 92 tenants????and it takes a lot of time to get into my room i did not like the jennifer action that she could not get in touch ith boolig to transfer the room from a small room to my present room 401 queen size.' that is fraud and not acceptable. is like stealing moneys

The bathroom was not clean. The tub has mold

Amenities are minimalistic as reflected in the price. Great location.

Staff was ok but overall bad experience.. the hotel was very dirty and old our room had dust all over the place along with our room key not working and getting locked out of our room for almost 40 mins bc front desk could not open either. How TV had no remote therefore we were told we can’t watch tv. To top it offf the next morning we woke up to the bathroom ceiling leaking water. Horrible horrible experience.

Staff didn’t check that our room was already paid for through a 3rd party and charged us again. When we asked about it the girl at the front desk got crappy with us and acted like we were a bother and this wasn’t her problem. A manager finally came and said they would refund the money. We had requested early check in and they said they never actually approve those. I said I got an email saying we were good to check in at 11 but they said no anyway and told us to come back at 3. Shower was broken when we finally got to the room. Cleanliness was questionable. Definitely wouldn’t recommend. All around not a good experience.

Great location and clean

Very close to the Central Park No normal window in the room, but there is a picture with a normal window when you do booking

Basic breakfast was ok. Location great. Facility shabby.

Room was small but great location. Staff was nice. Perfect for solo traveler wanting to be by Central Park. Great value.

Outstanding location! The room could have used a refresh (the door stuck and was hard to open and close, the shower had rust stains around the drain and the body was was empty when we arrived) and there was no gym. The breakfast was fine and the hotel is half a block from the park and half a block from Columbus on the upper west side. Good coffee shops, restaurants and bars nearby. The Museum of Natural History is a couple blocks north. The price was not cheap, but I would pick it again because of the location.

Bathroom sink was super tiny. I couldn’t wash my face without getting water all over the floor. The sink faucet was not attached tightly to the sink both the sink faucet and the shower faucet were backwards so when you normally turn towards the left for hot water, you had to turn to the right. Expedia had the hotel for $197. See what you pay and we paid over $200. I had to pay a $38 maintenance or cleaning fee when we got there that it was not refundable. I’m not super happy or super impressed.

Good ac

I never checked in as the date change I made was not applied, but overall, I paid for a reservation I never used.

You get what you pay for

Everything

yes

Run down rooms

Jennifer at the front desk saved the day. She upgraded us to a very comfortable room on the 12th floor after plumbing issues and a U shaped mattress compromised the first room. The location is excellent as it is set in a nice neighborhood with great restaurants and shopping near Columbus Avenue. The plumbing needs to be addressed asap.

Location Think I seen animals not great

Terrible las ratas nos mordieron el bolso de mi hija y lo rompieron para morderle una bolsita de maní,a mi esposo le mordieron las medias y tuvimos que votarlas a la basura, el sonido en la noche y la madrugada del tubo del baño era terrible no pudimos descansar casi nada, el desayuno horrible y básico. La peor experiencia de New York la tuvimos y pagando 300 dólares por noche, no lo recomiendamos para nada. Un robo total.

The hotel is

I stayed at this hotel for 6 nights. From the moment I checked in, I clearly requested that the invoice be issued to my company. The staff verbally agreed at check-in, and the same request was later confirmed in writing through the messaging system on Booking.com. Despite this, when I checked out the front desk employee issued the invoice in my personal name. When I reminded her that the hotel had already agreed—both verbally and in writing—to issue the invoice to my company, she told me she could not change it. She then walked away from the front desk and was gone for about 10 minutes while I waited there trying to resolve the situation. When she returned and I again asked about correcting the invoice, her attitude became aggressive and the discussion escalated unnecessarily. I was told to leave the hotel and security was called. I have the entire interaction recorded. After leaving, I contacted the property through email and through the Booking messaging system. In those messages the property again confirmed that they would issue the correct invoice. However, more than two weeks have now passed and the invoice has still not been corrected. I also attempted to resolve the issue by phone. During one of those calls, the person at the front desk stated that it was not them sending messages through their Booking account, which I found quite surreal given that the written confirmations about the invoice were sent there. On several other occasions my calls were simply hung up when I explained the issue. Regarding the room itself: it was acceptable but not particularly clean. The windows were very dusty and the room felt quite cold during my stay. The bathroom was fine and hot water was available. The biggest problem here is not the room but the handling of a very simple administrative request and the way the situation was managed. The hotel agreed multiple times—in person and in writing—to issue the invoice correctly, yet this has still not been done.

Breakfast was great

No

Love the convenience and the staff were chill.

Easy to check in - convenient

Unfortunately the bath and shower hardware broke down on my fist day there and I couldn’t shower or take a bath. The heat wasn’t working so I needed to request extra blankets to keep warm at night. The front desk rarely was available to respond to telephone calls from my room so I had to physically go to main desk. A difficult stay.

I feel that I was mislead by the online advertising. This was the smallest La Quinta I stayed at. It was very small and tight, They said it was accessible but I barely could fit my mobility scooter through the front door and it had to be left down at the reception area, Also they weren’t very accommodating when it came to charging my wheelchair. A blonde young man in the morning that worked there refused to do so.

But the condition of our room and the hotel in general was poor. Peeling paint, dirty carpets, no room for luggage, tiny closet, and no space for hanging towels--all of which should be standard in a room of that price level. We were disappointed.

We had a great stay. Clean room, good breakfast and very friendly staff! Great location too

The room was dirty and run-down. There was no heating and no extra blankets so we froze the first night. Super small room with no place to put suitcases or hang towels. Didn't want to touch anything because it all felt so dirty. The shower was clean but the shower curtain was dirty. Just wanted to leave as soon as I could.

This hotel is terrible. Front desk was not helpful or polite, Rooms are dirty bedsheets smells, the hallways had dirty linens lingering,and the breakfast was very disappointing.

Hotel was very ugly mostly Motel like, only nice thing about the room was the bathroom shower tile

The location is good and breakfast is ok. The toilet was clogged when in the beginning and someone came to fix it, but after that it kept on clogging.

Great location near Central Park West. Small room, OK for short stay.

There was a rat in our room. Need I say more???

Room was filthy and there was a hole in bathroom door. Breakfast was decent and staff were pleasant.

The heater made a sound like angry bees that made it hard to sleep. The maintenance guy, Julian, was very nice and he toned it down a little for our second night but couldn’t get rid of the noise entirely. The facility is not pretty/fancy but is well located and the beds are comfortable.

First we were given an occupied room we woke up early morning to rodents eating food in our room carpet not ver clean snd toilet did not flush

The worst room ever. Couldn't sit on toilet because the sink was 3/4 over it. Shower drain cover was not secure and actually fell and cut myself in 3 places....staff was very apologetic....took resort fee off. Very bad stay

Mouse traps all over my room

Good budget stay would visit again if necessary.

Breakfast was very mediocre. Water pressure was bad. Staff were amazing!! So friendly and helpful. Property generally needs a good scrub - but all OK overall!

No amenities except a snack machine. Shower is not a shower it's just a spray attachment I never figured out. Lobby and floors are unkempt and even the canopy outside is frayed and unreadable. Called front desk a few times and never got an answer. It is close to the park but you can cab it to the park from anywhere so that's not a reason to stay there. Restaurants are all high end, no place for casual dining and no good breakfast joints.

A refrigerator has to be requested I emailed MANAGEMENT since no phine number provuded as requested

The property overall could use some updating. Our room was very small. I had to climb into bed as there was no room on my side.

If you want luxury, this is not the place for you. If you just want a place to lay your head at night and be out and about all day, this is the place for you.

Well, the location is great. The property itself seems a little run down with stains on the carpet and TP fixtures pulling out of the wall. We stayed for 2 nights and the room was never cleaned. We also had to hunt down paper products and towels on various occasions.

yes

Muy buena ubicación, cercana a muchos puntos de interés. Buen desayuno y excelente atención.

Good location, restaurants, the park and public transit nearby.

The staff are great , breakfast amazing

The staff is friendly

Staff was great

Wonderful staff

Price

Room heat radiator was leaking water resulting in wet carpets and we discovered that our food was wayen by rats.

Hallway carpets needed to be cleaned better

Room. The lock did NOT work and staff has to let us in our room Everytime we left. Including the last time it took over an hour to gain entry into our room.

Barely any heating in the room and there is no thermostat to adjust in the room. I had to sleep in several layers with my coat on. Extremely drafty room and they couldn’t even provide extra blankets. I believe this experience negatively affected my health.

Decent location and friendly staff, but accommodations left a lot to be desired. The room was neglected and not well maintained.

Very tight and small room, not very clean in terms of bedsheets, bathtub, and floor. Other than location, would recommend looking elsewhere.

Courteous Staff

Heat did not work on coldest night of year

The staff was amazing

Our first room was frigid. And no heat coming from the heat source. As well at all of the furniture was in horrible condition. Cheap furniture and ready for recycling bin. They had to show us 3 rooms to find one that was remotely warm. And it was 60 degrees. Then we had mice coming at night and eat ours snacks that were unopened. The staff did not seem to be alarmed. And only offered to credit one night at first. We were accidentally charged a charge for 478$ and it has not yet been credited back to our account. I realize this is beyond the staffs controls. We will be contacting the manager and the corporation. Then we had mice come in at

They didn’t have any heat on a night when it was 5 degrees. Plus they didn’t have any extra blankets and didn’t seem to care. I had stayed there about 5 different times over the years and the place is going down hill fast. Electrical outlets that didn’t work,shelves coming off the wall, towels that felt like sandpaper and various holes in the wall, among other things.

Just fine. A little bit of confusion over what had been paid earlier, but was sorted quickly.

No heat in several rooms we had to switch several times and still had a broken portable heater.

No towels and no offer to help. Terrible experience no matter the price. After I pushed they offered to have me speak to “management”

The worst stay I’ve ever had at a hotel! Trust the bad reviews!! I was booked for 2 nights but left early after the first. We were visiting our daughter and thought we would give it a try after she thought it was in a good area. I got the room around 4 because I wanted to make sure it was decent. Then didn’t come back until late with my wife. Room kind of cold and I could feel wind through the drapes. Heater was loud then about every 30 minutes or so sounded like a nut was banging around in it for 2 or 3 minutes…louder than someone banging on your door. My wife had to put in earplugs trying to sleep… very little. Then once morning came I would the a mouse had eaten through a bag of M&Ms I had on the dresser right next to where they put our extra towels… yuk!! That mouse had to be close to do that in the few hours we were “sleeping”. Then to top it off, my wife was going to take a shower and the rusty water came pouring out. I could stay there again so immediately checked out that morning… room 307. I showed the girl at front desk the pictures and she was sympathetic but couldn’t do anything. This hotel is just dirty !! I received no sort of refund for the 2nd night so it shows what kind of management and ownership they have. No wonder this building is pest infested and run down! Would never stay here again. I hate writing bad reviews and usually just don’t if I have less than good stay… but folks need to know just how bad this hotel is!! Sincerely unsatisfied travelers!!

This hotel was very clean, and the front desk clerks were very helpful and kind. The room was very clean when arrived and the customer service was amazing.

Convenient, clean and responsible rate

We had a 10 day stay. Room was only cleaned once, even when cleaning was requested. Will not recommend to others.

The room is clean but dated. Beds were comfortable. Staff was great. Breakfast is also a plus! Units are small but that is typical of some city hotels. We will go back!

Too many noises

Very friendly staff. Cleanest low price hotel rooms in NYC.

First off - location is fabulous and since we weren’t really there throughout the day, I don’t really have too much to complain about. Being there over new years also was probably a bit busy and hectic - we did have some issues with leaking from our ceiling

The front desk staff, Mike, who greated us at 1pm was very pleasant and helpful. Afternoon staff efficiant.

Room was neglected. Desk was unusable. Hair on linens. No remote control. Did not feel safe. Did not stay the 2nd night as planned.

Room was extremely small, shower floor was stained and the handle came off as we try to turn on the shower. Elevator is also very slow.

Asked to see a detailed breakout of the individual fees/taxes and the front desk person could not actually provide it. Checked out early the next morning. Asked for a copy of my charges. Couldn't give me a physical copy. Emailed it to me instead. While awaiting arrival of taxi I checked my email. Folio was there as a pdf vice listing charges in the body of the email. Opened up the pdf and it only contained

Great location, great price. Usually, I find it funny when people write terrible reviews for a really cheap hotel. This place was seriously disgusting though. Hallways stunk like cigarette smoke, and the floors were badly stained all over the place.

Location and night staff were the best thing about the hotel. The night staff were attentive and very nice. Can't say the same about the girl manning the front desk and the woman who yelled at guest to clear out the breakfast room. The bedroom was sufficient, but I had concerns about what looked like mold in the bathroom ceiling and walls. The window unit was not working, so no heat. The brought up a portable heater, which kept the room somewhat warm. I don't think I would stay here again, but if you need a last-minute affordable hotel, this may work for you.

Room was dirty Room was incredibly small Hotel falling apart Shockingly expensive for what you get

On my first night I was startled awake on my first night by the sound of a rat rummaging through the trash can. When I turned the light on, it jumped out and ran across the bed. It was extremely unsettling and I had trouble sleeping for the rest of the stay. I don’t feel like I got the experience I paid for because I was very on edge for the entire stay due to the incident and could not relax. When I reached out to the property asking for a refund, they only refunded me $38 of my almost $500 stay that I didn’t even enjoy. I strongly recommend that no one stays at this hotel.

The place wasn't clean. There were rats in my room. After complaining about it, we were moved to a much smaller room. They did not issue me any refund for moving me to a room that I had not booked for. The management was rude when I discussed this issue.

There were mice in the room and your staff did not seem to care

Despite requests to clean room. Nothing was done. When I inquired I was told no housekeeping available. But on the floors I saw numerous housekeeping staff working through the night. Front staff highly unhelpful and rude. Trash and other refuse left on floors. Pictures showing room inaccurate. No walk in shower as pictured. We have mobility issues so this was a problem. Breakfast was simply awful. Broken machines and worse. A rat was spotted in the hallway. For more than $300 dollars a night, this was totally unacceptable

The staff was very courteous and helpful, and the location was great for my needs. But the facility itself could use a refresh.

Very dirty and stained hall carpets. One very slow elevator.

Overall the place needs cleaning big time and updating of paint etc.

I absolutely loved staying here for a second time. The staff is so attentive and always available. The breakfast was yummy with oatmeal, fresh fruit, muffins, toast, eggs and protein. I can’t wait to come back!

Just what we needed. Right next to Central Park and it was easy enough to walk through it over the fifth Avenue. We definitely would stay there again.

Room was a good size. Everyone that works here was awesome! Really nice! I really have no complaints at all. I would deff come back!

The fact that the hotel makes no concessions for illness is astounding,

The staff at La Quinta were the best part of the stay. The hotel physical environment was dingy and decrepit. Our room had what looked like blood or ketchup stains on the wall under the television, there were holes in the walls and plastered up parts in both the bedroom and the bathroom. The bathroom tub drain was slow so when showering, the water did not go down quickly, nor did the water drain properly in the bathroom sink. In the second night, we had no heat in the room and it was 8 degrees outside with the wind chill factor. We had to sit in the lobby because we were too cold to stay in our room. The air conditioner/heating unit only blew cool air. We were told we would not be charged for the second night but have yet to receive a refund.

The room was pretty clean, very small, but all I needed. The staff, especially Mike, were great. Breakfast was fine, though the hard boiled eggs served hot the one day weren't great. Loved the free coffee all day, and can't beat that location right off Central Park West. I'd definitely stay there again next time I'm there for museum research.

Tiny Bathroom, Only one slow elevator, Crowded Breakfast

Room was good. Clean and the bed was comfy. Room service/cleaning was only upon request so we didn't use it for our 2 night stay. The staff were friendly and helpful. The only thing I noticed was the lobby wasn't super clean. Peoples bags (we did the smae0 were kind of all over/spread out and even behind the check in desk was full of papers. But the floor would have random trash/;eaves on it. but I know it was super cold and windy outside and there was a lot of foot traffic in and out.

The room was small but I guess that is NYC. No real view from the window.

There was blood on my mattress and the light in the bathroom didn't work.

Positive experience with breakfast - good variety/availability . Overall disappointing and expensive for what you get.

Later that evening, after asking twice about the pillows, I returned to the front desk and was told they were out of pillows. At that time, we were again told someone would be sent to fix the phone. Unfortunately, no one ever came to repair it during our entire five-day stay. Additionally, the front desk associate seemed more focused on talking with a friend than assisting us. For the nearly $2,000 we spent, we expected a much nicer experience. The room door felt flimsy, appeared damaged, and was noticeably dirty throughout the whole room. Overall, this stay did not meet expectations, and we are unlikely to stay here again.

Coziest stay! Room was clean and everyone was so nice.

An expensive stay in NYC ~$600/night. The room was ok. Television entertainment was extremely limited. Bathroom was the size of a small closet and was freezing (no heat in that area of the room) the hallway was poorly kept (very dusty). It looked like it has not been dusted or vacuumed ever! The breakfast was ok and the staff were very customer oriented. The location; however is unbeaten. Not sure I would return.

This is the worst experience I have ever had at a hotel. We showed up to check in and they informed us that they overbooked and no longer had a room for 3 available. They suggested we cancel and find somewhere else to stay with no offer of assistance. It was the hotel’s fault, they over booked, and it became our problem. We were then 2 hours late to the event we were here to attend because we had to find a new place to stay. I am appalled by this hotel and will never stay at a Wyndham again. Horrible customer service!

The location is very good. The hotel is quite old, but clean. The only elevator was sometimes broken. The room is so small that there is no place for chairs. There is no single hook even in the bathroom. Service is ok, but a couple of times they made beds with too small sheets, that doesn’t cover the blanket. The breakfast is eatable but very poor, every day the same, I hardly found anything to eat

Small, dirty room with no towels.

This room was not fit for a human. It was terribly small, dirty and there were no towels. It was also very cold; the heat did not function well.

Not too bad if you don’t need heat, or if you don’t mind the resident rat scratching around the wall at night. Bring your own wifi hotspot because two of the rooms they moved us into did not have wifi. Ours had really good wifi but the tv did not work. Oh well, a sleeping bag on the street would do just as well.

Perfectly served my needs for this trip.

I was not aware there was breakfast in the hotel. Was there ?

no heat in the room! they did not offer any alternative just “extra blankets”, the windows are not sealed, cold air entering all night

Room was tiny, with no view. Even worse, no heat. Needed a space heater. Staff was friendly and helpful, except for a woman who put the air conditioner on 86 and left. Maintenance man unplugged air conditioner and gave me space heater. Breakfast was good. Excellent location, next to Central Park and 10-minute walk to Beacon Theater. 15 minutes to Madison Square Garden via subway.

Rooms are very small bath tub was dirty so we had to clean it before use.

I will say the hot breakfast was very good.

Small clean room but got the job done ! Smallest elevator I have ever seen. May fit 4 people and 4 small luggage’s so the wait for the elevator was painfully long and Very tight but I would still stay there, super close to the parade viewing !

I'm sorry to say that my family were disappointed. We knew that we were not staying in a premium hotel, but the room was cramped and uncomfortable. Breakfast was adequate, but not great, and the breakfast room was like a sauna. A great location, but we will not stay here again.

From the outside, you can barely tell to hotel once you get in there it’s tiny but efficient

Room was small but very clean.

wall and the shower handle came off the fixture when

I checked out one day early and was told I would not be charged for the additional night. However, I was still charged the full amount, and the hotel has not refunded the extra night. I called many times, but the issue has not been resolved. I’m very disappointed. It’s possible that Expedia may be holding the refund. This has been a very bad experience.

The rooms are small but fine for what I needed the staff was super nice and helpful.

Business friendky

The staff were extremely friendly and helpful in suggesting places to eat. Check in and check out was a breeze. The room was clean and bed comfy. My only negative comment is how tiny the rooms are. It was hard to move around in such small rooms and bathroom. The larger room we upgraded to for our second night was also small and nothing like we have experienced at other La Quinta locations.

room was clean room had minor problems, window shades, door lock breakfast was very fine location was perfect for us WE are definitely going back

When I arrived at the hotel the van driver could not find the door because there were literally 50 giant black bags of garbage on the curb blocking the view of the door. Then the day after I checked out there was a mysterious $6.24 charge to my credit card but I did not charge anything in the hotel. In fact I didn’t even eat the free breakfast. I checked in at 6 pm and out at 6 am. It was a short but horrible stay

The hotel didn’t have a room for me.

It’s a good location other then that it’s an older building limited breakfast tv did not work in the room unfortunately which if in the middle of New York not a big deal bathroom had a recent water damage so other then a good location

I didn’t try the breakfast. Location near Central Park was great. Check in time was delayed. Staff was friendly.

Great service and convenient location.

Staff was great but hotel and room need a lot of work, location is fantastic and considering the amount you pay per night they should invest it into the hotel. It was very worn down and not maintained - very disappointing.

The hotel staff are all super friendly greeting you each time you go by the front desk.

Rooms/hotel? I’ve been in dirtier hotels but they were all along a highway, not next to central park. Hotel definitely needs to invest in some better cleaning or new carpets.

Mouse in our room!!!

No heat first night. No security lock. Both were fixed next day. We were promised a bottle of wine for the inconvenience, but that did not happen. Towels not replaced. Room not cleaned. Taxi scamming. Holes in towels. Breakfast terrible. Not recommended

Housekeeping: Supposed to be every other day, but nothing was done even after five days. I had to insist strongly to get service. Towels: Only bath towels were provided. Initially there were washcloths, but later only a bath mat. Never received face towels, though the hotel confirmed they had them. Tissues: An empty box was left and never refilled. I had to ask the front desk. Toilet Paper: Not replenished even when housekeeping came. A kind staff member later brought two rolls upon request. Shampoo: Not refilled unless I asked directly during cleaning. Coffee: Three packs were provided at check-in, but never replaced afterward. Amenities: A refrigerator was listed but not in the room. They brought one after I requested it, but due to limited outlets, I had to unplug the TV to use it. Drawer: One drawer was broken and kept sliding open by itself. Elevator: Only one, and it frequently broke down, forcing many guests to use the stairs. The Good Points Breakfast: Quite good for a free meal, though fruit, bagels, and bottled water were available only once or twice a week. Front Desk Staff: All were friendly and helpful. Night Staff: Brought toilet paper late at night when the elevator was out of order, climbing up to the 5th floor—very kind. Location: Excellent—close to Central Park and the subway. Ideal for the NYC Marathon, though breakfast started too late (7 a.m.) on race day.

The room was dirty and in disrepair. Never again.

My room flooded and they moved me to a tiny room. One elevator is not enough. Hallways are dirty. Staff are helpful.

Great location- steps from subway. Good price with a good breakfast. The room was small but well appointed and comfortable. I’ve stayed here before and will again. 1/2 block from Central Park and around the block from great dining & shopping in upper west side

No one answered the front desk phone no matter how many times I called, and it took over 2.5 hours to receive the blankets I requested just to make the bed tolerable. The refrigerator I requested for medical reasons didn't work, forcing me to throw away my items. The furniture was stained and dirty, the Wi-Fi barely worked, and the TV stopped functioning by the second day. The level of apathy from the staff was astonishing. This hotel should not be operating in its current condition- it’s unsafe, unsanitary, and completely mismanaged. Do not stay here!

Elevator got stalled.

TV needed to be repaired I came and repaired it

The staff was friendly tho. And love the outside of the building

Extremely small room. Ok fine it is ny what else do you expect. The sink barely could accomodate one hand to wash. That was laughable. The hotel needs major room upgrades. While Location and staff are good. I dont hink the location is worth the money.

We even had a mouse incident in my aunts room -- so this hotel owner takes advantage of the great location with almost no maintenance and or service at all. They should do better - the NYC visitors deserve more

I

Walking down was a little easier but walking from the first floor to the 12th floor was over.

Very small rooms, trouble with elevator. Some issues with the bathroom in the room, specifically with toilet. Very old and run-down building. The location is very convenient and easy access to public transportation.

All good

Bare basic room that needed some handyman love but was very clean. Hotel is popular with single women travelers and families, felt very safe and the location was great. Staff was all lovely.

Stayed for two nights and the elevator didn’t work 95% of the time. It would randomly get stuck on a floor causing us to have to take the stairs up/down to our 11th floor room the entire weekend. Bathroom was so small you have to dodge the sink to sit on the toilet. One family member had to walk down the 11 flights of stairs to use the lobby’s restroom because it was too hard for them to dodge the sink to sit on the toilet. Window in the room was filthy and hair was found on the floor of our shower. Prepaid for the room, but was randomly charged $76 in taxes and fees after check out.

This hotel had no decency to give us a room with sunken mattress with torn carpet, no bedside light. The toilet bowl has metal scratched mark, the closet missing a door. The drawer cannot close properly. Breakfast is the only decent thing during our stay.

The room and hallways were all beat up. The bathroom tub and scratches and marks all over. It just felt like a really run down place. There was only 1 elevator that had to be shared with the cleaners and their large carts.

The staff was very accommodating and the location can’t be beat’

The elevator did not work effectively - I had to walk down ten flights of stairs for fear of the inconsistent elevator (whose doors did not want to close when it finally arrived) to get out!

Breakfast lady chased us out of cafeteria three times when we wanted to get coffee and we were told there was free coffee 24 hours a day

Great location. Helpful staff. The food was iffy for breakfast depending on what time you came down but I so appreciated not having to leave for breakfast. The biggest problem was the elevator. Slow, small and it was out of service a few times so I had to wait for it to be fixed

The property features only one elevator servicing all eleven floors, which appears to be quite outdated. During my stay, it frequently became inoperable—often getting stuck on the 11th floor—forcing guests to use the stairs to access their rooms. Additionally, the lobby lacks air conditioning, creating an uncomfortably warm environment. Overall, I found the property to be misrepresented in its advertising, as the listed amenities and conditions did not accurately reflect the guest experience. I would like a refund.

The receptionist claimed my card was not charged and that she had my reservation, but there was no room available. This was really the first time in my entire life this ever happened.

Small rooms, but good for our needs. Air conditioner coils need cleaning. Nice staff. Good location.

Great location but horrible property, nothing works there, the elevator was broken most of the time, the keys to open our room never worked! The staff were very helpful I felt sorry for them because they had to deal with the complaints of all the guests. Not recommend this hotel.

Hallways dirty, carpet stains throughout and the cleaning supplies are kept in the hallway The place needs an overall makeover and investment in everything Only thing going for this hotel is its location

The rooms were small, but efficient. The staff was helpful. The night shift receptionist for 10/18 was amazing. The evening shift for 10/15 misinformed us about daily housekeeping service, and it was disappointing when we arrived and the room was not flipped by them on two nights in a row; we would have been ok with NOT having daily service, but it was mentioned at check in so we were pretty excited for it. The following morning (8am 10/17) we requested service and it was promised to get done, and again, it was not done. Other than that, we were very pleased with the stay.

This was officially the tiniest hotel room I have ever staid at. As you walk into the room, the single bed that my daughter used was right at the door. And the door opened not as to cover that bed for at least the minimal privacy, no, it opened right to "expose it". There was the smallest 'walkway' between the bed and the wall, leading to the area for the "main" bed, which in-turn had barely enough space for my wife and I to get by and get on/into the bed. As family of three, we would usually use the bathroom to change - my daughter is almost 14 and it is a requirement... well, when I walked into the bathroom and the front of my body touched the sink, which was strait in front of the door, the closing door touched the back of my body. I had to step to the only "half-step" available between the sink and the toilet to even close the door. There was NO room whatsoever between the sink and the shower, which was wet, so there was no room of any kind at all. I had to ask my daughter to step outside of our room into the hallway for me to change my cloths before our "main event" for which we've come to the city. The furniture in the room, the beds and the bedding were... 'OK' at best, there was no mini-fridge at all, or any other amenities, and the elevator took at least 4-to-5 attempts to start on the way up.... but it had at least 3 things going for it! LOCATION IS amazing! breakfast was very acceptable (not the best, far from worst) and water pressure in the shower was great.

Close central park

The hotel is in a dreadful state of repair. Door handles falling off, walls dirty and full of dents/cracks. Only supplied one towel for 2 people; blanket was too short for the bed. Rooms are tiny. Sink is so small you can't really wash your face. Elevator was not functioning for part of stay. Do not stay here. The staff however was very polite and doing their best in an awful situation. Plus we are disputing a significant unauthorized charge.

I understand that the way this building is doesn't allow for large rooms. However they could have done MUCH better with the money they charge. The good: Walking distance to Central Park. Breakfast included and not bad. The not good: No room service unless you request it (at least for a 2-night stay). Elevator (only 1 small one) almost always stuck somewhere and sometimes not working at all. Upon arrival and leaving we hauledour luggage 4 stories. Staff is helpful but the management has to pick up the slack. Netflix didn't work. If you ask for a fridge they'll bring you one. They should 1. Fix the elevator 2. Repaint and decorate these small rooms BY chic 3. Fix Netflix 4. Add a coffee maker to each room 5. Have something ready in the fridge/freezer to warm up for those who leave early (beakfast) since breakfast is included 6. Add one more reception person. This is a 14-storey hotel with just 1 person. As we were leaving the reception attendant apologized for the elevator not working

Arrived early after requesting early check in, was told by a fairly rude person we weren’t approved after we thought we paid. The room was ridiculously small, you couldn’t get into the bathroom without touching the television set. The light on the night table kept blinking on and off, seemingly a loose connection. The faucet in the bathroom sink was so loose we were afraid to use it. This is not to say the room wasn’t clean, because it was, and the location was excellent.

The property seem to be abandoned. Elevator didn't work so had to walk up to the 6th floor. Restroom wash cleaned but things didn't work propertly. Halls are dirty. Carpet its extremely dirty. Who ever owns this property should invest some funds on it. Great location !!

Price, staff and quality were great!

Update room clean it

Added unhidden tax and was not ready tp.check in. Did not greet. Outside is dirry

Staff were lovely. Room was not. We had a RAT in our room. It chewed through a pocket of our suitcase at night to get to a bag of nuts inside.

Great staff, bad Elevator and clean rooms. Breakfast was amazing

Literally couldn’t get to my room

Disgusting filthy hotel with battered furniture and dirty carpets.

Horrible filthy hotel with indifferent staff.

My room was dirty, including mouse droppings, and I saw the mouse several times. Paint, carpet and fixtures were very worn out. They moved me to a different room at the end of my stay which was better, but I think I was charged extra for this “upgrade.” It is a great location on Upper West Side, but that is the only good thing.

The hotel is under construction and in very rough shape! We were WAY overcharged for what we received and were not in informed of construction.

Good location

Nice stay

Room was way too small, smaller than a studio apartment. There wasn't enough sheets/blankets on the bed. I felt like I was sleeping with a sheet of paper with disformed pillows. The room smelled like a dead corpse. I had my partner and dog with me and we had to literally shimmy around the corners of the room to get from one side of the room to the other. To get into the bathroom you had to partially close the door first shimmy past the sink and then close the door again to get to the toilet.

The staff were friendly and helpful. The room was way too small for a king size bed. One side of bed was up against the wall so you had to crawl over mattress from foot of the bed to get into bed on that side. Building could use some serious upkeep. It seemed like every day someone would report a problem to the front desk. No USB outlets in room. Limited channel selection on TV.

Staff is friendly, close proximity to great places, quiet neighbourhood

Digusting

Unfortunately this one of the dirtiest and poorly kept properties ever stayed at. Will never stay here and cannot recommend it.

Very friendly staff

Lost all water at 3AM first night, water back by 8:30 AM. Took shower 2nd night, drain of tiny stall shower is clogged! Some water on BR floor. Next morning told clerk I needed room made-up and drain cleared. Didn't happen. No towels, no drain cleared, nothing! They claimed you needed to request it, but duh, I did! My daughters room smelled so bad she asked to have it changed 1st night. Nothing available. Second night, nothing available. Finally, before last night of three-night stay, they made her move out of the room so they could "clean it" and gave her another room! Last day in lobby we started booking an Uber to LGA. Desk clerk said they worked with a limo service, $65 to LGA. At LGA driver asks for $82.50!!! No caffeinated coffee in room or at Breakfast. Ask at desk, "there is a delivery tomorrow". Next day, SSDD. Consider Subway or bench in Central Park before you choose to stay here!

Hotel staff are welcoming, friendly and helpful. Local eateries were fair to good. However, remodeling of the hotel is still on-going. Room sizes are very small but not unexpected given the density of NYC and particularly the Upper West Side. We booked a "King, Executive" room which was worth it to us for our 5 night stay. Not fancy but the location and ease of access more than made up for it.

LOBBY furniture and rugs need cleaning and upgrade

I absolutely appreciated the staff and the location was perfect for my needs! I did have problems with the room I recieved (WAY TOO SMALL) and I felt I should have received a discount for being in such an uncomfortable space. When I requested a room change, it did not take place until next to the last day of my stay, which I felt was a missed opportunity for customer satisfaction. The carpets in the hallway were not in the best of shape and smelled stale.

Location was perfect for us - beautiful tree lined street, close to Central spark, subway and places to eat. The interior of the hotel is a dump! Carpets in the halls old and dirty, ripped shades in our small room, elevator fickle-used stairs and we were on the 9th floor. Staff is nice. On arrival no tags for our bags, woke up Monday am - hotel didn’t have water - couldn’t flush the toilet. This was corrected in a few hours. Breakfast was adequate but no coffee. We got a great rate but see the rates is way higher now. Pictures are not true to live.

The room is very small and very dated. The door didn't have the safety lock on it and there was no hot water in the shower in the morning. I didn't have time to ask for a room change- just had to deal. The guy at the front desk said, "Oh, that's not good." The room was clean.

Easy check-in. Great location. Our room(double and a twin) wrapped around the elevator, so it was a little loud.

The hotel needs desperate needs of update. The room & restroom are tiny. Staff are very nice and helpful.

The staff were very friendly and helpful.

What I did mind was the rat running in my room at 1am. A RAT IN MY ROOM. At first they said there was nothing they could do. They were fully booked and didn’t have any exterminator or manager on call. The staff member couldn’t even come look in our room because they couldn’t leave the front desk. They were able to move us to another smaller room a few hours later, but only because there was a no-show. They had no backup plan for something like this and our choices would have been to stay in rat room or go find another place to stay at 2am. No one from management has contacted me about this. The only thing that has been done is the third time I asked the front desk staff about getting in contact with management, they waived my “resort” fee. It was a great location, but I think a rodent free room outweighs that benefit. I didn’t get a picture of the rat in our room because I am terrified of rodents, but here is one of two dead rats we saw outside the hotel, along with many live ones scurrying around.

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Every single employee were more than friendly. I could'nt believe how amazing everyone was. It was much appreciated 🥰 Natasha and Pamela were next level. Thank you so much for making us comfortable and being so nice. It meant a lot! Customer service has gone out the window but not here❤️

“This hotel was absolutely horrible. It smelled bad everywhere, there were even rats in the breakfast area, and they only cleaned the room every three days. Our bedroom was unbearably hot because the air conditioner didn’t work, there weren’t enough power outlets, and the pillows were extremely uncomfortable. When we first entered the room, it hadn’t even been cleaned—there was trash under the bed. The space was small, suffocating, and disgusting. Breakfast was terrible, definitely not worth eating. The elevator was so slow that we had to use the stairs all the way from the 14th floor, which was exhausting. On top of that, the hotel is old, dirty, and ridiculously overpriced for what they offer. Every time we arrived, we found huge rats outside because there was always garbage piled up. I absolutely do not recommend this hotel to anyone—it was a nightmare.”🐀🐀🐀

Great locaton. Friendly staff

The most unprofessional, rude, incompetent staff I've encountered anywhere. I alerted the staff, and got confirmation, that my room would be ready even though I would arrive late at night. When my flight was delayed 12 hours, it took 6-7 calls before hotel answered. When staff answered, I again received confirmation my room would be ready. When I arrived at hotel I was advised my room wasn't ready. I promptly asked for manager, and woman at front desk began her belligerence stance. Told me I couldn't talk to her manager, made poor excuses for room not being ready, couldn't tell me when it would be ready. She offered I could leave my luggage at unattended front desk while I waited for the room to be ready. After more than an hour of waiting I inquired again about the room, and again no response. I then demanded to speak to manager, and she then revealed she had manager contact info. I asked numerous times why the room wasn't ready but didn't get response. More than an hour after being told that my room was being cleaned, I asked exactly when it would be ready. Woman at front desk didn't know, wouldn't ask cleaning person. She made NO ATTEMPT to resolve situation. Then after the room was FINALLY ready, I thanked her (what for I don't know.). And 2 minutes after being given keys to the room, I got call from woman at front desk saying she cancelled my reservation, would issue refund, and I would be escorted out of hotel by police! That is NOT Customer service. AVOID this hotel!

Good breakfast

Exactly what we needed.

A decent hotel near Central Park and The Dakota. The room was very small, needed a few updates and minor repairs. Elevators are small. Otherwise, it was good.

Limited breakfast choices.

I didn’t fight them, and paid them directly.

Staff was very friendly, and the free breakfast was a plus. Like others mentioned, the rooms are extremely small (but hey, it’s Manhattan). If you’re ok sleeping an a cramped space, it’s clean enough and in a relatively safe neighborhood with close proximity to Central Park and the subway. My only real complaint is that the in room safe did not have a key, so we had to carry our documents on our person for the entire trip.

It is located on a crowded street, but the price and employees were kind and gracious.

The room they gave us was super small we couldn’t even move!! my moms bed was infront of the AC we asked to change and they said all the rooms were the same size! I callled you guys and you said there was nothing todo. Terrible experience with the room!!! The breakfast was ok.

the elevator is problematic. the hotel is nice and staff very good. very nice breakfast

The best this property has its the staff, they are all very friendly and nice. Appart from that its not that good… perfect location but it only has one elevator for the whole hotel, the breakfast aint that good and the juice machine didnt work for most of my stay… the bathroom was dirty when i arrived and was extra small… once i asked for toilet paper and it never arrived… they inly cleaned my room once in the whole week i stayed there….

The room is tiny, but we expected this. The parking is free if you can find a spot on the street like we did, which saved us around $100. The breakfast space was packed and no room to fill our plates, let alone eat sit and eat. The elevator was awful. Small and only worked sporadically. If we could take the kindness of the workers to a completely different hotel, this would have been a fine stay, but that's not what happened.

Despite the fact that one of three nights was hot with a malfunctioning AC unit and apparently no other rooms available, we were moved. Problem resolved the next day. Everything else about out stay was excellent. Value. A great price, in a great area. Subway access, Central Park, excellent food well within walking distance. Breakfast included. Not pristine or fancy. If that's what you want, go pay $500/nt. If you want a decent stay for a great price, boom!

Smallest room I've ever been in. That wasn't the problem. Faucet in bathroom was loose. Whoever painted the walls, got brush marks all over the ceiling and base boards. Not worth the money spent

This hotel definitely needs some updating as well at some elevator service as it was very small and slow but the service and workers crew

Great!

Good location

The hotel was conveniently located adjacent to Central Park. Got lucky and found free all day/overnight on street parking next to hotel. Standard breakfast though the rosemary potatoes were definitely outstanding! Only complaint was the size of the room though we were aware going in to it. Bathroom is tiny. This is a good option if looking for a place to sleep and don't care about amenities. Room was clean, staff were friendly and helpful, neighborhood was quiet and felt safe.

Is good

I strongly recommend NOT staying at this hotel. Room air conditioner was not working, desk/table top was broken and would fall if anything placed upon it, bathroom was not clean, carpet very dirty. The location is the only thing that is nice about this property.

Breakfast lineups were not great but ok. I wish they have more vegetables. We were excited having a room with a bathtub but, we could NOT plug the bathtub.

Only 1 ice machine, located in lobby, 1 slow average size elevator. Hallways needed vacuuming

After a nightmare experience coming down to this venue while the room was rather small it provide calm environment to unwind after a long day

No room service even it was requested one time in five days We put garbage bag outside and it was there for three days till picked up Convenient location But that is it you will need to sneak to your bed, taking turn with your partner that how small room is do not believe their pictures At 9:30 AM, there was no bread per breakfast and there was no servant till she was cold to come back to put more bread and other stuff

Overall great, but I can’t find WiFi signal in my room

Really loved the shower.

Total disaster in terms of the conditions of the hotel dirty 😒 bad carpets, terrible elevator, no facility to return money back, i checkout before because the bad condition and expedia and rhe hotel stolen the money of last nights that i don't used

There were full garbage bags on the landings of several floors as late as 6pm. The carpets were filthy, as were the walls. The rooms needed painting and there was no way to get fresh air into the bedroom. The location is great and the front desk staff were sweet, but the hotel needs to be managed differently

Most of the staff was friendly, though one person hung up on me when I asked for assistance on the 10th floor since the elevator was broken, there was no air conditioning, and I had to get a baby and three suitcases downstairs.

Nice staff and friendly place but has bedbugs. They should shut it and fumigate but ill bet the brass wont do that. You cant hwlp bugs but need to treat.

We feel location was the best thing going for this hotel, which is why we booked it. I looked at reviews, but the value location was there and we booked it. Unfortunately, some of the things spoken about the reviews were still a problem. For example, the elevator that is something that needs Major attention. Major replacement repairs maintenance whatever it takes it didn’t work half the time we were there. it was awful. We were staying in the tough story to climb all those steps to our room. It is an ongoing problem based on the many bad reviews and things spoken about the elevator, and it’s such a problem that there was a paper taped to the wall next to the elevator the whole time we were there where there worked or not saying that they were having problems with it yet I never seen anyone working on it or at least when we were coming in and out of the lobby or trying to use the elevator. We tried the breakfast one morning and that’s all we needed to do to not go back to it. Things that were supposed to be hot or cold things that were supposed to be cold. Well just cool. Things were beyond basic. As far as the cleanliness of the room if I gave it a rating, not nasty, no hair or stains, but just not sharp and clean. We’re hoping for a very nice view from our 12th floor room, but the windows were too dirty for a good view. We were told room service only by request, but yet they came in one day with all our personal private items in the room that was unacceptable.

This hotel is ok at best. There were leaks from the ceiling in the bathroom. However, the room was clean. The best thing about the hotel is the neighborhood.

They dont vacuum the rooms or floors in the guest rooms Had 3 rooms for a week. Challenge everyday to get in to our rooms Would suggest a totall knock down and rebuild.

Location is really convenient with Central Park and subway within a block. Easy to get to most lines on the westside. The elevator is a little slow but they seem to know how to get it to work. Hot breakfast from 7-10 has potatoes, some type of egg and pork sausages or bacon. The wafflemaker is a nice touch. Cereal, toast etc. Coffee and Tea available all day which is nice. Breakfast area has a microwave.

Dirty, small and uncomfortable rooms

Best thing about this hotel is the location, fantastic spot. The room we got was actually pretty spacious for a budget friendly NYC room. It was clean but dated. Biggest issue was the AC. Only a small window unit that could not keep up with the room. We had it set as low as it could go and still the room was pretty warm. Also another thing was no exhaust fan in the bathroom so the bathroom window was forced open and unable to shut which likely contributes to the cooling issue. Hotel staff was friendly, the included breakfast was decent. All in all I would stay here again.

We love the location. The room was tiny. It has to be the smallest hotel room that I have stayed at. The bathroom was the size on a cruise ship bathroom. The bathroom was dated. The window ac unit was tiny and could not cool off a very small unit. We have to use my portable fan to help cool us off. The breakfast choices were not great. My wife could not heat up a bagel even though she heated up 4 times. However, the apple juice and the lemonade were great. The hotel only has one tiny elevator-the smallest elevator that I have ever been in. Overall, we will not stay here again and I cannot recommend this hotel.

Staff was excellent. Site was clean and convenient for my business stay.

Breakfast good. Elevator slow

Simple and clean in beautiful neighborhood half block from Central Park. Can't believe there's a hotel here. decent breakfast Biggest issue was small slow elevator with long lines of people waiting at checkin time

When i called the desk they said is not availible and you can get your baby sleep in the bed with you this is the only option . So i requested a dwirty for my baby to sleep on it

Room was dirty; covered in hair and feces. Rude staff. I paid and checked in early on their website and included my id and credit card, they had no record of this, even though I had the confirmation email. Staff beat on our door at midnight our first night, until we answered and threw a pillow at us. I told them I didn’t ask for this, but they didn’t speak English and just said “yes” and walked away. Awful hotel/service.

Overall it was a great place to stat

Nice staff though! Good bed & pillows, shower had good hot water & pressure.

It's convenient to all areas in Manhattan

Location was fantastic if you want to be out of the business. Conveniently located right off of Central Park as well. The room is small, and 2 people feels like a squeeze. Luckily it is a full bathroom. I wish there was some sort of mini fridge for beverages or leftovers. The room itself is really warm in the summer unless you have the AC running constantly.

Price and location

Great location near Central Park and Columbus Avenue. The hotel itself has clean but otherwise grim rooms with no natural light and the smallest layout I've encountered in my many stays in NYC. The window AC unit blows directly on one of the beds, and the collective drone of all those units facing the light and air shaft is loud. We will not be returning.

I woke up to bed bugs crawling all over me. I brought the evidence of some to the front desk and they refunded my money. I left in the middle of the night and had to find a replacement hotel as well as a 24 hour laundromat. Truly horrible.

The good: Location location location, 5 minute walk to tons of restaurants and the subway entrance. Quiet, residential, safe. Room was clean, staff was helpful, free breakfast in NYC is hard to beat (though we hit up a ton of breakfast spots close to the hotel so we barely needed to enjoy it!) The bad: room was tiny, but it’s NYC so it was to be expected. Very glad I upgraded to the bigger room size. Well worth the breathing room. Having one elevator for the whole place was also kinda a bummer but I get it. If you’re worried about staying here, I’m telling you won’t regret it. Thanks to the staff for being helpful and cool, see ya next time :)

You need to update your pictures on your website for this property. The place was not clean & falling apart. Our bathroom was rusty, the AC unit leaked, the walls & carpet were stained in our room & it seemed every hallway. Paint was shipped/peeling off the walls. The ceiling of the room they serve breakfast had leaked foot he night before, the couched were duct taped together. The towel rack fell off & my husband had to put it back on. Seriously, take those picture of this property off your website, it is misleading. felt sorry for the girls at the front, they had dead with several customers that made a HUGE stink about the condition of their rooms.

Great location. Great if you don’t mind a smaller room.

Hostess at check in was not friendly. Seems like she would rather be on her phone than attend to guests.

Very small rooms. Unreliable housekeeping. All I could say is Steven the night man is the saving grace for our experience. He got our room cleaned, helped secure transportation always very respectful and professional. And the location is very nice. We’ve stayed here before and so we knew about the rooms being small. But there were bug bites from the ?pillow this time. Doubtful if our next stay will be here unfortunately.

Terrible. Needs a lot of maintenance

The temperature in the room was difficult to control. The breakfast area was extremely hot on most of 5he days we were here. Staff was good except it took 3 days to get a replacement safe in the room! Housekeeping was very good!

I was not accustomed to staying at a hotel like that; the place was dirty, the staff was rude, I had holes in my bathroom door, the rooms were small and cramped and my air conditioner malfunctioned; the room that’s shown on the internet is not an accurate picture of how the place actually looks; the only positive aspect was the location; I will never stay there again; thank you

Although the rooms were clean, the corridors were dirty, and the place looks a lot more run down in real life than in the pictures. Lamination from the furniture is peeling off, fixtures in the bathroom were rusty and the carpets were stained. The bed and bathroom was clean. Breakfast is served on plastic cutlery.

We were in NYC for one night and needed to be close to the events. It served its purpose. Nothing fancy. Staff was great. Great location.

This hotel just seemed like it hadn't been updated in years. The door to the bathroom was splintered on the bottom. The furniture looked beat up. I could barely fit in the bathroom by myself (although that's a very NYC hotel thing.) It was just okay for a one-night stay for one person.

Room smelled No coffee pot for coffee machine

Smoke detector went off in empty room next to me multiple times in night. Worked with night manager to fix it. Said they would refund me. Haven’t seen refund yet.

There are 2 kinds of trips to NYC. You are coming for a deluxe vacay with spa treatments, shopping, musicals, etc. Then there are the stays where you just need a clean/safe place to sleep while you go explore the city. This La Quinta is perfect for the latter. I had one of the smallest rooms, but who cares? I literally used it for sleeping and bathing. The bathroom was spotless, great water pressure in the shower, comfortable bed and pillows, and it was 3 minutes from the main attraction for me, Central Park. The staff was very nice. I saw them yelled at by a number of people who apparently thought this was a more deluxe hotel. At $200 a night in this neighborhood, manage your expectations. The elevator is slow, the rooms aren't big, there isn't room service, but they have a friendly and helpful staff, the location is primo, and I felt safe as a solo female traveler. My only complaint was that the walls of the room and the doors looked like they needed a good scrubbing, but I would absolutely stay here again. Great location, great value.

We were on the 10th floor the elevator was out of order for the entire stay. There were no hot water in the morning to shower. Overall the facility was not clean. This was a terrible hotel

The room was small but not the smallest in NYC. The hallways were dirty and in desperate need of new carpet. The foyer, elevator and breakfast room were not air conditioned and felt like a sauna.

Great location and basic room which is all I needed my only issue was in my room 502 I couldn't get internet at all so I had to depend on my own hotspots from my cell phones and next time I will check the room internet before I take the room.

Very convi

A little worn, but very comfortable.

Good location