The Gallivant Times Square

The room was small, slightly dated but clean. The staff were helpful and check-in was quick and smooth. Its location is great, walking distance from Times Square. Considering its location and room price, it would be a good choice!

The guy on the front door was excellent though helpful

Clean, compact, room in a classic building. Steps away from times square and half a block to the subway, which is awesome.

Over and above the terrible attitudes of the staff at this hotel. They are actively scamming guests by charging a $570 smoking fine stating they have a report saying we smoked in the room. Neither my Husband or I smoke! When going back and looking at other reviews, they clearly use this tactic as a money making scheme as it has happened to others. They have trapped guests by including this fine in the Terms of booking, but as non-smokers you would not think twice about signing them.

Great location but shocking room. Blind didn’t close fully so daylight from very early morning. Tiny bed, water damaged floor and door in the very small WC and had to shower in cold water. Nearly $300 for the pleasure.

This hotel was really bad and we ended up having to leave. The staff was accommodating but we had to leave because the room was so bad

They never even lift the call as well.

However, the property is run down and upkeep must be stepped up. The decor, interiors, furniture, and rooms including entry doors show heavy wear and desperately need maintenance. It is simple and dated. Service was a mixed bag. A few male front desk staff were unaccommodating and unwilling to problem solve disappointing given NYCs laws on reasonable accommodations for disabilities. Luckily, Sunny at the front desk was a lifesaver. She was helpful, considerate, and found a solution when others said nothing could be done. She even credited some billing since we spent extra money to adjust conditions our first couple of days. Also, Amy in housekeeping was wonderful she accommodated our schedule, took care of everything, and was always friendly and smiling. What the hotel lacks in aesthetics, it makes up for in location, specific standout staff, and price to cost ratio. If similar or better pricing is offered, I would stay here again.

In a great location to Time Square. Huge selection of Restaurants nearby. Area is great. Property is poorly maintained..All of the Ice machines were either gone or out of order which was no good with no fridges in the room. We were put on Level 5 and the noise from the street was horrible,we asked to be move and they were very good and moved us to the 9h floor which was so much better. It's a pity that they haven't maintained the property.Overall stay was alright.

ONLY GOOD THING IS THE LOCATION

3 out of the 5 night stay was luke warm / cold shower. The lighting is either bright with main light or not light enough using the side lights (one of these wasn’t working for the first 2 nights). The location is great, but the hotel is very tired, the carpets are completely worn. Overall the hotel was ok for the price paid but I wouldn’t stay there again

Overall, my daughter and wife enjoyed the hotel, and it suited its purpose due to its great location.

It is in a good location It is old, badly maintained, the women at the counter was very rude

Good

I was very unhappy with hotel condition

Bad

The best thing about this property was the location! The bed was clean n comfortable. The hotel was tired dirty and run down. Bedside lights didn’t work. plug points didn’t work. No USB points. Mould in bathroom

Poor

Honestly the only good thing about our stay was the housekeeping staff

The front host was lovely when we checked in, when I tried to talk to her about the smoking fees, she was rude and dismissive. I would never stay at this hotel again, nor would I recommend this hotel to anyone unless you want to get ripped off

The service at the hotel is terrible, the room is dirty, there is no flow in the shower, do not come to this hotel!!!

Very good

Location and price

Horrible staff. Front desk was rude, nasty, not accommodating and just overall terrible at operating in hospitality. Rooms have dirt stains on the floor in tiny spots, couches have stains. Paint chips noticeable. This was for a stay in the Penthouse. I could only imagine a standard room. 3/10. Nice bathroom.

Bad

Location The rooms do not have air conditioning and the windows do not open it’s just hot boxes they told us we don’t have air conditioning so we suffered almost 100 degrees in our king room

The most disappointing hotel i ever booked in booking.com. I do not recommend to anyone. Is more like 1 star instead of the 4star rating. First night i had to change rooms because i had a barking dog on the same corridor that would not stop barking. Air conditiong is fake, doesn’t even blow air and room very noise from outside equipment. In the room they changed me into, there was a fake AC control on the wall. Hot as hell.

The bed was comfortable. The staff were great. The location is very convenient and there is an excellent supermarket nearby. Transport links are very good. It took three tries for the check-in staff to find me a fully functioning room. The first one had a puddle on the floor being caused by the portable AC unit perched on top of the broken installed unit. I was then moved to a room that had no WIFI and no desk. Plus, the phone did not work. Finally, the third room had functioning WIFI and a desk, so, even though the phone didn't work, I accepted it. The shower, which has a fixed glass panel and no shower curtain, is inadequate to stop the floor getting soaked, even when used on a low setting. My room lacked a bathmat, but the staff gave me one after I asked on the 2nd day. The room was extremely noisy because the upper division of the window was not double-glazed. The rooms do not have a fridge or microwave, and there is no restaurant in the hotel.

Good and clean hotel but rooms are too small.

The building is getting old, and some of the carpet and furniture in the lobby has seen better days. On our check out all but 1 elevator was down. We were on the 14th floor. Our room was clean and we were well cared for while we were there. The location is great and it's an easy walk to both subway stations and Times Square.

We have stayed many times at the Galivant but will not go back. The room was small which is ok but so small that the double bed had to be pushed up against the radiator/ wall so you couldn’t get in on one side of the bed unless you crawled up from the bottom of the bed or crawled in from the other side. The huge dresser, desk & chair filled up the room so you barely had room to walk around. The shower had great water pressure (and looked like it was just updated) but the handle broke off so the water couldn’t be turned off until the maintenance man came after 15 minutes, fixed it & informed us to gently turn the handle because it was previously retrofitted & could fall off again. You had to keep the door closed on the teeny tiny bathroom, otherwise the fan would run all night. The phone in the room would just randomly light up or ring. Very weird. The appearance of the room was not visually appealing & needs major repairs to paint, walls, mirror on the bathroom door. The biggest problem was you couldn’t adjust the air conditioning so it was 62 degrees our entire stay even though on our first day we informed the front desk. But nothing ever happened. (We decided to just live with it when nothing happened after we told the front desk.) We just stacked towels, our suitcase, and extra bags on top of the unit to block the freezing air blasting out. I was the unlucky person sleeping next to this so thank goodness there was a decent blanket that you could wrap up in.

The localization is excellent just 2 blocks of Times Square and subway. The rooms size are good and has an elevator. It is not negative point but every day the cleaner knocked on the door at 7:30 am asked if I would like clean ‘s room.

Very good

Bad

Good

Superb

Not far from times square

Great location and good sized rooms. I was very high up so I had no issue with street noise. Overall, I was comfortable throughout my stay and would consider booking again. One thing to note, they charge a $100 per night for each night of your stay deposit (e.g. you stay 2 nights and it’s $200).

The size the room was a culture. I had a European size room in New York of all places. The shower was tiny and handle broken. Too overwhelmed to call maintenance to it. No space for suitcases. Dangerous step up to the bathroom. The bed was so tiny, I slept on the edge. It's hotel just lay your head

Pay the extra price for a decent hotel and stay an arms length away from this place.

The staff were friendly and helpful. The concierge service was fabulous! The room was really clean, and I could tell the housekeeping staff were working hard. The Air Conditioner worked well and was nice and cold. It was a quiet hotel. The bathroom fan was on a sensor and was extremely loud! You could not control it at all and so every middle of the night trip to the bathroom would activate a loud fan. The shower was extremely small and had a broken shelf that was directly under the showerhead. It was impossible to wash my hair because of the shelf.

Location Room , air con very old and loud

Pleasant

The lobby was nice but permanently smelled heavily of moth balls or something similar which made it uncomfortable. The hotel has 3 elevators that are quite small and out of the three, one was always out of service on and off and the decals on the doors were well picked off and broken. The hallways are very outdated with stains on the carpets and damage to walls that were not fixed or were partially fixed...like drywall compound that was applied but not sanded or painted. The room size was good and the beds were fine and clean, however, everything else needs updating....the doors don't shut properly and have to be banged shut. The bathroom fan did not work. The shower only had a half glass and everything gets wet when it's used. The wallpaper colour was fading, the back of the night stands were coming apart, the main light overhead in the main bedroom was permanently stuck on the dimmest setting, the little fridge's door was falling over and had to be lined up to close properly. To top it off, every day there was a super loud noise coming from the next room...sounded like a very loud washing machine that wasn't leveled properly which made it sound like a train was going by for over 5 minutes at a time, several times a day. It woke us up numerous times. We paid over $3k CDN for a 5 night stay. For that much, I expected more. I recommend you spend your money elsewhere if you can.

Hacen un cobro extra al llegar

Don't sell rooms if they are not ready for human beings.

The staff in reception is very helpful and kind. I don’t use amenities even tho they charge me for them.

No hot water in showers. No AC

My Executive described the property as extremely dirty with a college dorm room feel. For the price we paid for the stay this is unacceptable and we will be seeking restitution.

3일중 2일은 와이파이 안됨 에어컨 백년동산 청소안해서 틀자마자 방과 침대에 검은먼지 난리남 냉장고없음 시설사용비 하루 40불임 가격과 위치는 훌륭함 하우스키퍼가 아주 친절하심 다시 갈지는 모르겠음

Cleaning staff were great abd everyone was very friendly. Air con was fab, a little noisy but strong. Location was excellent. Would visit again.

Clem room poor air conditioner

Clean room

The rooms are extremely small but clean.

.

The only thing I liked about this property was its location. It is very convenient and close to Times Square and many attractions The room was extremely small, old, and not clean. There was noticeable dampness and humidity in the room, which caused me to have an allergic reaction. The building is very old and looks nothing like the photos online. The staff were unfriendly and provided poor service. During check-in, nobody even offered assistance with luggage. The elevators were extremely slow; sometimes I had to wait 15–20 minutes just to get to the 5th floor. Overall, the hotel did not meet my expectations at all

staff is not cooperative. Wifi was not working at all. I approached the reception again and again but they did not bothered then i insisted to see the manager then they offered me to change the room. This is how they resolve the issues.

Location We didnt have hot water for 2 days during my stay

Was clean and reasonal priced

Very good

In general everything was good. However, there were a few things that needed repair in my room. The bathroom door and lock were broken. Part of the wall by one of the air conditioners was crumbling.

Small room but very well located in the heart of Broadway. Great space for the price and very convenient. Friendly staff and free bag check in prior to hotel check in. Great for Solo traveling

Location Shower was broken, room falling apart, bunk beds looked like death traps

Superb

Honestly, the only good things about this hotel was the location, the comfy beds and the AC. And we didn't see roaches!

Location for the price. My only comments us that the air conditioning temperature doesn't lower than 20 degrees.

Location for the price. My only comments us that the air conditioning temperature doesn't lower than 20 degrees.

Very comfortable, well located if you are heading to broadway shows or time square Bathroom was a bit small once in the shower it splashes out the shower.

Very comfortable, well located if you are heading to broadway shows or time square Bathroom was a bit small once in the shower it splashes out the shower.

Location was brilliant, bed very comfy and room was very clean. Overall really great and brilliant value for money, would recommend and stay there again Lift sometimes took a little long to arrive so often just used the stairs up and down the floors. Did try to go to vending machine which was advertised to be on 3 different floors which I tried however there was no vending machine on any of them and the ice machines were out of order.

Rooms are not sound proof, no in-house restaurants (but you can access plenty of eateries nearby).

Do not stay here, we had a horrible experience. I normally don't leave reviews, but I had to for this place. When checking in, the front desk person claimed to give us an "upgrade". The upgrade was a smaller room with a smaller bed and outdated features. When asked for a refund, they refused. They gave us a "nicer" room. This room didn't have a working tv, still super small, and the water took about 20 minutes to heat up. The fan and bathroom mirror light did not work. For the price you pay, this was not worth it. The wifi did not even show up on the list of wifi on our devices, so we couldn't even use wifi. The building itself is old and outdated. Needs lots of repairs. It seems every time we were at the front desk there was an issue with other travelers/rooms as well. Overall made our trip have a more negative experience because of the hotel. Will definitely not stay here again.

It has upwards of 300 rooms, making the 3 elevators a bit of a chore as they open on your floor already full. As it was my 2nd time there, I expected an upgrade (I'm a Platinum Hotels.com member) and was given a dreary room, about which I complained. They promised a better one the next day and they delivered. I'm providing a photo of their first room, which was horrid, offering a view of what looked like a mattress cover. The staff of Adelina and Jayrick (sp?) were helpful, with the lobby fairly large and okay, but the floors themselves were dingy as one walked to the rooms. Also, the cleaning staff was quite nice, offering me an extra chair in my 2nd room and setting up a luggage rack for my bag. NYC has become quite expensive. It was about $250 a night two years ago and was now $433 with fees. That is a "wow" amount, considering that my well-located on the Strand hotel in London was $250 with full English breakfast. Plus, shockingly, when I looked for the ice machine featured on three floors, there was none to be found. The desk clerk shrugged and said they were removed! $433 a night?! To be fair, many nearby hotels were over $600, and I am not referring to the Waldorf!

Bad

Whole hotel

Whole hotel

The cleanliness of the rooms could be improved

Location amazing / staff were friendly / the room was spotless / my security deposit was returned the day after on a Sunday Lifts need updating but I’m nitpicking

Pleasant

Superb

Lovely spacious room and appreciate the fridge, coffee machine and hair dryer . Fabulously central location 6 Paid guests, but only 4 towels - we had to ask about this - seemed to permanently have cleaning cart of dirty laundry in the passage in front of the room. No hooks anywhere to hang the towels & the plugs are either not working or in a really weird place. There is some black mold in the bathroom - The place feels a bit neglected and could use some TLC

Lovely spacious room and appreciate the fridge, coffee machine and hair dryer . Fabulously central location 6 Paid guests, but only 4 towels - we had to ask about this - seemed to permanently have cleaning cart of dirty laundry in the passage in front of the room. No hooks anywhere to hang the towels & the plugs are either not working or in a really weird place. There is some black mold in the bathroom - The place feels a bit neglected and could use some TLC

Exceptional

Good location

Super good location to Times Square and the subway to get around the city! The bed was super comfortable& always made super clean! Staff were so helpful and always willing to help with anything you needed! Some slightly outdated parts but for the price can’t go wrong!!!

Underwhelming lobby but functional. Room was clean, shower was hot with good pressure. Bathroom is small but clean. Good linens. Great location, however this hotel is noisy from street noise. I’ll stay again but it’s my back up plan.

What’s the resort charge you pay at check in? Where is the resort? Place is falling apart, staff was rude, no restaurant on site like it says on Expedia and website. Walls are paper thin and the outlets to charge your phone were damaged. Never again

Good

Good

Location is nice and the cleaning staff was friendly. Elevator always breaks down - there are sometimes queues up to 30mins waiting for the elevator. You need to check out at 11:00 am sharp - if you are late or ask for any flexibility from the receptionist, he said that we might get charged they have no control over it. They charge $500 as deposit and then tell you that the money will arrive in 1-2 weeks - that is too long. No fridge in the rooms. The guy at the reception was super unfriendly.

Location is nice and the cleaning staff was friendly. Elevator always breaks down - there are sometimes queues up to 30mins waiting for the elevator. You need to check out at 11:00 am sharp - if you are late or ask for any flexibility from the receptionist, he said that we might get charged they have no control over it. They charge $500 as deposit and then tell you that the money will arrive in 1-2 weeks - that is too long. No fridge in the rooms. The guy at the reception was super unfriendly.

great location for theaters. Even better is an outstadning Thai restaurant two doors away--SaiTong.

No ac elevator broken, staff very indifferent

Very small room, staff beyond indifferent, one elevator out for 2 days, ac in room did not work - don’t stay here

Location is great close to the subway and Times Square There were non-smoking signs posted throughout the entire property, and I was even warned about smoking fines $50 (even subject to one) despite the fact that I do not smoke or vape. However, the lobby, elevators, and stairwells consistently smelled strongly of cigarette smoke, especially at night. The odor was noticeable immediately upon arrival and was strong enough to be overwhelming for all (specially for non smokers like me). This was very inconsistent with the property’s strict non-smoking policy and the repeated warnings about fines ins signs around the property and check in instructions. As a guest, it was unpleasant to constantly encounter cigarette smoke smell throughout all the common areas of the hotel. The pungent smell "hits you in the face" as soon as you arrive to the hotel after a long day of exploring the city, my experience in NYC was very pleasent and even suprised abt city cleniless (despite steriotypes) but this issue with the cigarrete smoke smell at the hotel was sadly something to remember. Please note ooms are smaller that shown in picures, king size bed just room for one person walk around. Sufice just to rest after exploring New York. Could feel tighter if you are spending longer in the room.

Location was pretty nice, bed was pretty comfy They refused extra towels, was told “thats why house keeping comes every morning”. House keeping didnt come 1 time on our 3 day trip. The bathroom was dirty when we got there and there were no outlets near the bed. Had to charge my phone on the ground near the tv. Also at check in he asked to see my credit card which is fine to match the name, then proceeds to tap in on tap pay and charges me the security deposit without telling me an amount or what he was doing.

Location was central to everything but that’s also a downside. Being Times Square it’s tourist central. For those of us who aren’t there as tourists it’s a bit of an inconvenience. Couple of things could use some improvement. The elevators are tiny and they take forever to get up and down and were getting stuck frequently. The only other thing that comes to mind, other than the renovations ongoing, was the size of the room. I understand it’s NY and space comes at a premium but the marketing pictures didn’t exactly match the product.

The location is perfect The Elevator sometimes takes longer

Location was central to everything but that’s also a downside. Being Times Square it’s tourist central. For those of us who aren’t there as tourists it’s a bit of an inconvenience. Couple of things could use some improvement. The elevators are tiny and they take forever to get up and down and were getting stuck frequently. The only other thing that comes to mind, other than the renovations ongoing, was the size of the room. I understand it’s NY and space comes at a premium but the marketing pictures didn’t exactly match the product.

Pleasant

Location Everything else - small dirty worn rooms. Paint chipping on walls and ceiling, Rugs and chairs stained, common areas are very worn out, Gym dirty, crowded, and way below standard.

Location Nothing

When we arrive to the lobby , there was a couple asking why there wasn't any hot water . It turned out that the boiler had to be reset because it stopped working. This was not the only time this happened during our stay. Once in our room, an electrical outlet blew up on us for turning on the bedside lamp when we arrived at the hotel. After that, none of the outlets in the room or bathroom worked. They gave me a significantly smaller bedroom gor the night. The bathroom door of the second room was rotting from the bottom up since the showers don't have a door or curtain, so water sprayed everywhere, especially on the door. They ended up getting us another King size room, but it was not the same kind I had gotten originally. This was our wedding anniversary trip and that was how it started onbthe first night. Oh, and another couple was fighting the front desk because there was no hot water again as we were checking out on the last morning. Avoid this hotel at all cost!!!!

Good

Location is the only benefit They charged me $573.76 as smoking fee immediately after I checked out. I don’t even smoke and didn’t smoke inside or outside the room. No one gave me a call or let me know after charging my card. I’ve been trying to call them for an explanation and no one is picking the phone. Extremely disappointed! Room was extremely small, barely any space to open the luggage.

Very poor

Location you can't beat it...right in the heart of Broadway and Times Square right behind so from that point awesome. Room we were in a family room so the size was big and comfortable for the 5 of us. Kids like the bunk beds and the bathroom size was huge. Hotel has too many flaws and so much potential to do so well and make so much more...only if they upgrade their facilities...like having so many rooms on 1 floor and having 15 floors and only 2 small lifts working partially imagine the chaos with bags and kids...also wifi is spotty didn't come in the room kept complaining...in all I wish they upgrade as soon as possible.

Very good

Location is the only benefit They charged me $573.76 as smoking fee immediately after I checked out. I don’t even smoke and didn’t smoke inside or outside the room. No one gave me a call or let me know after charging my card. I’ve been trying to call them for an explanation and no one is picking the phone. Extremely disappointed! Room was extremely small, barely any space to open the luggage.

Clean room. Very spacious for me and my family.

Hotel is at good location but too close to Fire Station on 8th Ave.. it was a noisy night. Only downside to our stay was out of 3 elevators only 1 was operational…

The reception area was nice and the location of hotel ideal and around Times Square No hot water on two of the mornings out of 4 I stayed, others also complained about the water

We found bed bugs in the bed. Needs improvement.

Perfectly positioned in the theatre district, this hotel is well located. It is showing it's age, but was clean and the bed comfortable. The A/C was good, once I learned how to operate it. The en-suite was a little cramped, particularly the toilet, but it was workable. The lack of hot water was however a problem. If you want a hot shower, be up and in the shower by 6am!

The location N/A

Every single morning there were issues with the shower, only cold water. My first assigned room had a faulty A/C and it was impossible to be there because of the high temperature, they didn’t changed my room for the first two days. The front desk people were totally unhelpful and rude

Absolute dump. The couch in the lobby was filthy rotten something that would be in the basement for a playroom for teenagers. The carpets throughout the floor that I was staying on had bleached marks all over them holes worn in them.

I walked into the room and it was just depressing but commensurate with the price. The common area lobby was great and the gentleman behind the front desk was the best part of the experience. Very friendly and professional. If you are a budget traveler (along or with family) and looking at a room as just a place to sleep and shower, then this is a good option. If you are a business traveler spending any amount of time in the room, this is not the place. I booked last minute. I spent about 3 minutes in the room and left to find a better option (at a higher price) The rooms are very dated

I walked into the room and it was just depressing but commensurate with the price. The common area lobby was great and the gentleman behind the front desk was the best part of the experience. Very friendly and professional. If you are a budget traveler (along or with family) and looking at a room as just a place to sleep and shower, then this is a good option. If you are a business traveler spending any amount of time in the room, this is not the place. I booked last minute. I spent about 3 minutes in the room and left to find a better option (at a higher price) The rooms are very dated

Great location and best price for such a good location

Location is amazing, very close to Times Square. Good housekeeping. Airconditioning was not working properly. It was 80 degrees Fahrenheit (26degC) in the room for 4 days. We mentioned this at the reception and a maintenance person supposedly looked at it but it was not cooling the room.

Cleaning staff where very friendly and helpful Room 300 had horrible banging noise assuming it was from the lift or electrical box we were right next to, no hot water twice during our stay, roughest hotel room I have ever stayed in gaps in the flooring

The location Every single morning there were issues with the shower, only cold water. My first assigned room had a faulty A/C and it was impossible to be there because of the high temperature, they didn’t changed my room for the first two days. The front desk people were totally unhelpful and rude

Location is really good They do not maintain the property properly, and there is no maintenance personnel in the building at night. We booked four rooms — three for Thursday and one for Friday. For the Friday room, we had to pay an additional $50 for early check-in, which we understood. However, when we entered the room, there was no hot water. They said they were working to resolve the issue. Later, we got stuck in the elevator for about 8 minutes. After going out to walk around the city, we returned to find that the AC was not working either. We went to the front desk, and the attendant told us they did not have any maintenance staff available at night. She called the on-call manager, and his response was basically that there was nothing he could do because the hotel was at full capacity. At that point, we had no choice but to check out and book rooms at the Hyatt instead. I also wrote an email to the manager. Although he apologized, they still did not refund us the full amount.

Location is really good They do not maintain the property properly, and there is no maintenance personnel in the building at night. We booked four rooms — three for Thursday and one for Friday. For the Friday room, we had to pay an additional $50 for early check-in, which we understood. However, when we entered the room, there was no hot water. They said they were working to resolve the issue. Later, we got stuck in the elevator for about 8 minutes. After going out to walk around the city, we returned to find that the AC was not working either. We went to the front desk, and the attendant told us they did not have any maintenance staff available at night. She called the on-call manager, and his response was basically that there was nothing he could do because the hotel was at full capacity. At that point, we had no choice but to check out and book rooms at the Hyatt instead. I also wrote an email to the manager. Although he apologized, they still did not refund us the full amount.

Exceptional

Small but was expected very clean pleasant staff was even given a balcony great power on the shower too I was on the 13 Yh floor No kettle a uk thing

Location

Location. If someone from our room or the room next to use used the shower a very load noise occurred. Very annoying. Room was small compared to the double we requested plus the bed wasn't a double, just about single.

Good location, nice staff

This is worse than terrible. There is no hot water, no Wi-Fi, and no table or chair in the room.

Charged nme $50 to check in 1 hour before 3pm Check out is no longer noon they have changed it to 11am. even on a saturday

friendly staff. rooms were clean, basic, but clean and with a comfy bed

The ac was not working the first night

What I liked most about the hotel, is the location. Right around the corner from Times Square. What I dislike… there was no ice machine, no vending machines! The staff was courteous and acknowledged us as guess every time when coming and going. It’s New York, so traffic is packed and can be very noisy. Parking is very limited in this area. But hey, IT’S NEW YORK… what you expect! We enjoyed ourselves

Clean room but small

nice, hotel is is in pretty good shape, clean and tidy. some of the chairs in the lobby need replacing, most of the staff are super nice and friendly. comfy room. the only issue with this hotel is there are only 2-3 elevators and at busy times you are waiting a long time. otherwise all good!

Location great, horrible management

Do not stay here rooms are not clean and rooms are very small.

Let me start by saying that this property is an older building and I went into the booking knowing I should expect some irregularities. I need to say that the staff that I interacted with went above the norm to make my stay good. The only reason I gave a lower score is because of the wifi. It does not make sense that the wifi was as shoddy as it was. I finally figured out how to make it work for me though. I originally booked the smallest room possible since I was traveling alone. Unfortunately, the AC was not working. I woke up in the middle of the night very hot and feeling like I was suffocating. the night manager moved me to a decommissioned room. He told me the mattress was in line to be replaced soon as one side of had spring issues. I was totally fine with this quirk because the AC worked perfectly!!! The night manager also adjusted my rate to accommodate the inconvenience. Once I was moved, everything else felt good. Staff was always friendly. The AC was great in my room. I rarely heard any of my neighbors, even though I would see a full lobby and active elevators every time I went out. So, I know the hotel was pretty booked. It was located to everything I needed to be near for this trip. If they fix the wifi , i am sure they will get better scores.

Location was great No hot water before 8

Room was clean, great location,

bed comfortable there's not hot water in the shower during 4 days of my stay, that made me very un comfortable.

Good location, comfortable bed. Hotel is really old, it does not look like what you see in the pictures at all... Really bad wifi, basically we could not connect during the entire stay. Did not had hot water for several occasions. When you call to reception about the issues they are not friendly or helpful. The hotel is ok comfortable but that's it, do not expect good service o quality.

Rooms very small. Old. Needs renovation. Iron didn’t work. No refrigerator. Bathroom too small can hardly fit in there.

Sorry but if Expedia has given me lousy compounds

The only issue we faced was slow or disconnected internet, this is the area needs to be improved.

Estaba bien ubicado pero el servicio a cuarto aunque uno ponga no molestar no dejan de tocar la puerta en menos de 4 horas tocaron la puerta 8 veces de verdad desesperante.

No kettle, microwave

After reading some of the reviews I was dubious and was pleasantly surprised with this hotel it was great location, lovely staff and clean and comfortable room! I recommend staying here!

ease of checking in and out. Quick, efficient. Staff was excellent. Hotel clean (fancy!!!) The shower door glass could have come out 6 inches more and avoid spilling water on the floor. Everything else about the room was top drawer.

All that money for 3 nights to night have an ice maker, or even a microwave was crazy. And the water was coming out brown from the sink

Great location and hotel!

it needs a update walls has hole and furniture are worn out

Roomy rooms The furniture was falling apart and the bathroom door had a hole in it - the floor was sticky and dirty in the bathroom - no room for my toiletries

Excelent location, good bed and shower. Staff in overrall were nice, few exception at the lobby. I recommend this hotel if our looking for excelent location and good confort of a decent hotel.

If you are OK with no-frills, this is a great place. If you don’t mind just having Wi-Fi in the lobby, this is a great place. One of the things I liked is there was no carpeting in the room which always means a cleaner room, especially when it comes to a budget buy. The bed seemed clean. It had no odor. I left three dollars for the cleaning ladies out every single day and they changed my sheets and cleaned my room. The safe worked. This is something that is important to me. Also the had every channel that you could possibly want. I am a native New Yorker and needed to book something quickly upon my mother‘s death. Typically as a native New Yorker I would not go to Times Square. What I liked about the location was if you headed to eighth Avenue you had Starbucks towards the left and you had Whole Foods to the right & if you went all the way to ninth Avenue there was a laundromat and some really good restaurants. They quickly refunded $160.91 hold.

The cleaning staff and handyman were lively and so was sunny. That the manager threatened to kick me out of my paid for hotel room unless I paid a $500 smoking fee. I have never smoked in my life.

Awesome location within short walking distance to Times Square and Theatre district. Wish there were mini fridge in the room but no complaints.

AC not working right

Our room had a smashed bug on the wall. Paint and wood peeling off the bathroom door. No smoke detector. The in-room phone didn’t work — which means no calling the front desk, and no calling 911 if something went wrong. WiFi was nonexistent inside the room. Every single door in this hotel slams. All hours of the night. We flagged the WiFi and phone situation to the front desk. They weren’t concerned. Then a staff member yelled at me for closing the door to the lobby restroom while I was using it. In another language, so I still don’t know what the actual issue was. Being screamed at by hotel staff for using a bathroom is not something I expected to add to a trip recap. I get that budget hotels have tradeoffs. But broken safety features and that kind of staff interaction aren’t tradeoffs — they’re problems. The neighborhood carries this rating. The hotel itself doesn’t earn it.

The hotel was clean and its location is convenient. But I went to NYC for work & internet access was crucial for me. There was NO WIFI in my room!!! The hotel's listing at Booking.com clearly says: "WiFi is available in all areas and is free of charge." NOT TRUE!!! I went to NYC for work & internet access was crucial. There was NO WIFI in my room! I asked the front desk several times to please fix it or change me to another room, but that NEVER happened!

It was very well located for what we wanted to see in the area. The staff was excellent, the rooms were clean and comfortable.

Great location. Very friendly staff, room was spacious and very clean. The elevators are tiny!!! The shower took literally 9 minutes to heat up. The shower glass also isn’t wide enough so the water splashes out everywhere.

I was without internet for half my stay, no heat or AC.

My experience at this hotel was deeply troubling. Not only are the conditions unacceptable, but I also encountered behavior from staff that I found offensive and discriminatory. During a conversation with a female front desk manager about ongoing issues with the WiFi—which was consistently unavailable throughout my multi-week stay—I was subjected to an antisemitic remark. That alone is completely unacceptable. Beyond that incident, the hotel fails to meet even basic expectations. Despite charging an additional $100 per night at check-in as a so-called “facilities fee,” there are essentially no amenities. There is no restaurant, no gym, no ice machines, and, as mentioned, no reliable WiFi. They also have you donating money of your stay to a charity that I knew nothing about. The physical condition of the rooms is equally concerning: showers lack proper doors, locks on room doors do not function correctly, and key cards frequently stop working, forcing repeated trips to the front desk. Service at the front desk was consistently dismissive and unhelpful. When I informed the manager that I intended to escalate the issue to her supervisor, I was subsequently removed from the property through Travelocity rather than having my concerns addressed. Overall, this was an extremely negative experience, both in terms of the accommodations and the treatment I received.

Volvería mil veces más, me encantó

Didn’t use parking

Excellent location and the whole personal at the hotel was marvelous. Our objective was to stay in midtown Manhattan near everything (Broadway theaters and Times Square) and this hotel did the trick, gave us a comfortable place to crash at night after entire days of walking New York. Not too expensive for NY standards and we got an room upgrade for a small difference with the initial price. It's a simple hotel, no breakfast and not too many amenities but it worked perfectly. It would be perfect if they could add a minibar to the rooms.

It was nice Small rooms and they charge $6 to hold bags

Excellent hotel for the price. Good location. I read many comments that they don't refund the deposit, but once I completed the checkout, they refunded it to me within a day. Things in general are old, the elevator takes a long time to arrive during rush hour, and the rooms are old too.

Room was small but clean. Didn't spend much time in it so it wasn't a big deal. They were nice enough to hold our luggage after checkout for a small fee which was helpful and let us explore the city more easily.

but the good thing about this place is it is really close to the theaters, like if you want to watch a broadway show, it is really close, like 10 min walk. and my friend is a fan of hadestown that's why she chose this hotel and this area is just in front of the theater. so if you are hadestown fan, you can stay in here. but i hope they will take a look at their AC units coz that can make a difference.

Check-in time took less than two minutes. Talk about speedy.

Price location, Cleaners friendliness bed, comfort amazing been to New York 3040 times over my years and just found out about it on Expedia three weeks ago.

The hotel needs a serious deep cleaning. All 4 ice machines are out of order. Cleaning staff didn’t want to provide a do not disturb sign for the door. The lobby doesn’t have air conditioning. All of the outlets in the room were loose and wouldn’t hold a charger.

Location, bed was comfortable, clean Several outlets did not work, no microwave or fridge, No face cloths or hand towels, had to pay extra -in cash- to store luggage, the size of the room was small for the price

The tv only had 1 channel you have to screen mirror from your phone to the tv

It was in a great location It did not have a breakfast included but there were many places around.

Easy access hotel

It says has breakfast and it doesn’t. We asked in the front desk for a remote because the one in the room didn’t have one and we never got it.

Good!

Super convenient location, and the room sufficed just fine for a few nights. However our AC unit was very old and had trouble keeping the room cool, and there was a large gap next to the unit just open to the air due to janky installation. I also found a few hairs in the bathroom that weren't ours.

Muy cerca de todo

The rooms didn’t look like the pictures at all. It was deceiving compared to what was seen online

The location, very close to time square. Not very clean, dirty bed sheets, dirt on the walls the shower wasn’t washed and also very understaffed for housekeeping. One worker per floor is ridiculous you need more staff.

Not having a pool and breakfast

If you are going to NYC looking for just a bed in a good location, the gallivant is the place for you. Check in was easy, we paid the $50 for early check in, the desk attendant told us the ice machines were broken but we could “go to the gym and get free water”. There was no free water and we saw no gym. Our room was fine. Sheets were clean and the bathroom was nice. Only one outlet in the room had an outlet cover, and the outlets were very loose. We had to ask the front desk 3 separate times for towels, we asked at 3pm and did not receive them till midnight. Our last night we ran out of toilet paper and when I asked the attendant in the hallway for more he told me I had to call the front desk to get more. Our phone in our room did not work so we no toilet paper. The shower was very nice, but the pillows on the beds were flat. The floors in the room were very slanted. Felt like a skating rink in the room.

the AC worked well I was unable to stream any shows the internet was not strong enough

Pretty decent hotel especially for the price. Very close to time square and within walking distance of multiple subway stations. The room did have some stains or dirt on the walls but still a pretty clean room overall. The elevators sometimes did take a little while. Biggest complaint was the shower area where the water splashed outside into the floor of the bathroom so every time after a shower there would be a lot of water as you stepped out. Had to combat with placing towels on the ground. If you’re not looking to spend too much this hotel will probably be good for you but personally I would spend some more money next time and book at another place.

It did take a long time for the shower to get hot water

Excellent location and friendly staff. We’d like to thank Aziz at the registration office for the great welcome. Elevators were a bit slow. The corridors and the halls could be cleaner

I liked it was clean and the front desk was nice It’s tiny and there are no amenities

They were doing some work on the room next to at 12am keep me up. It was Jack hammering bathroom was tight an water from shower was where no door

We enjoyed the hotel. It was a great location, staff was very friendly and was great with suggestions for us. We did a mother daughter trip and this family suite was an excellent choice for us. We will stay here in the future as well.

This hotel is not what looks like in the pictures. It's run down and mickey mouse in all the rooms. I would not recommend staying here.

The property is old and needs updating

Comfortable room

Location and service are excellent!

Close to the citi and restaurant Too small ,need maintenance

The room was clean overall but minor issues noted garbage provided was insufficient for a family room size,

Location, location, location. This is an old hotel with some wear and tear, but it was clean and we loved the premium room with queen bed and bunk beds - it was like having a suite with two rooms! Hotels.com has the wrong check out time - it should be 11 a.m. and not noon and the property said they've been asking hotels.com to change it for a long time. We were on an unseasonably hot spring day and the air conditioner is a window unit that looked a bit old. It was blowing in our face and making loud noises, but it was fine. Again, location, location, location - SO CLOSE to Times Square and the show we came into the city to see. Friendly staff. Comfy beds and pillows and clean rooms.

Trying to get a hold of the front desk via phone is virtually impossible. The phone just rings. All of the outlets in the room were so loose the plugs would just fall out. Overall, it's a good value.

The location is amazing! Maybe two blocks west of Times Square. I think one day we saw a pink/red stain on a towel after the room was cleaned but that was the only issues that I observed. The bed were comfortable and even if the rooms are “small,” we were only in the room at night after a long day in the city. The hotel has a concierge service so if you book with them and are in the city early, you can leave you bags before you check in so you can explore the city. You can also leave your bags there when you check out and have hours before you leave the city but there is a small fee. Would book again!

Excellent location. A few of the staff could be a little more helpful and polite when addressing customers needs. Other than that little detail the location could not be better. Close to theaters, subway stations and more.

The room is very small for the price

The location The cleaning was terrible. The staff from front desk, never helped you if you need something. I asked for a blanket since I was cold in the room, nobody gave me a blanket. When I told them I had no wifi in my room their response was, yeah the router can’t handle many guests in the hotel.

Location I was falsely charged an large fee for a smoke detection.

Nice. Very close to time square

The location The room was too hot,asked many times to get checked and nothing happened

The hotel is old & dirty and the rooms are tiny. The heat wasn't working so they brought a space heater. It was a horrible experience

They charge a resort fee ,, For what ?? They do not have a restaurant attached or even coffee available in lobby area! Thebathroom is tiny and you can barely walk into it unless you step side to side over the door! The bathroom door is warped and molding at the bottom with torn wood and exposed mold! The one dresser drawers do not stay closed, the one bedside light doesn’t work! The only positive experience was the friendliness of the cleaning staff!

Great location

Stay here often. Great location, comfortable rooms. Only issue is elevators are often down, sometimes only 1 operating.

The room was very clean and the front desk staff were super nice and made small talk with us.

1. The bed sheets are really rough and thin. Almost like the texture of a napkin (but no bed bugs) 2. There is a fire station on the same block as the hotel so even being in NYC where the sirens are non stop…. this was truly non stop. BUT, if you are like us and we like sleeping with the fan on, it really does drown out the noise and we were on the 14th floor. I also got my deposit back at the end of my stay even though many reviews said they didn’t get it back. All in all you’ll be so exhausted from your walking around the city that you’ll just want to sleep. It’s an easy location and they have their own taxi that can take you to the airport for a flat rate of around $88-$95 (less than uber or regular taxi). Would I stay here again? Probably not but it served its purpose for our first time visiting the city!

Wall air conditioner not very good

Create a hotel of our families. It fit me, my wife, and my kids great

clean room. ice machine not working so could not bring back food for later. coffee maker leaked water all over. TV remote was missing the back and batteries kept falling out and I gave up trying to change the channel after 10 minutes. They didn't have any spares.They refused to give me a receipt which I need to be reimbursed from work.

No parking. Parking a vehicle was very expensive. The hotel deposit was very high each day.

It was excellent for the price point. No frills, no refrigerator or mini bar in the room. But it was clean, internet worked and there is a small store connected to it, that you can get water and candy. The location was great, in the heart of everything NY.

I checked in and checked right out - walked in my room and there’s a dirty used tampon on the side of the toilet. The ac didn’t work it’s an absolute no never again there.

Not the cleanest

The staff was great

Good location

Queen room terrible. Wall out paint around the a/c unit. . Any ice vendor machines working any floor. Spider in the bathroom.

Clean , perfect location. The property needs a spruce up- I’ve stayed here a number of times and appreciate its convenience and general comfort. The ice machines have not been working for over a month

Staff is always so kind and helpful

For a cheaper stay this is great, however the bathrooms were super small, and there were no outlets by our bed, as well as no trashcans outside of the bathrooms.

Property is close/walking distane to broadway/theaters. outdated and not very clean. Had to change rooms. First room had cockroaches in the bathroom. Second room had stains on the walls and weird smell coming from the heating/cooling system when turned on.

Room was clean staff was ok no parking but they have parking across the street paid i think $150 for a week.

Terrible place

Great hotel and staff was friendly and helpful. Comfortable beds and clean rooms, would stay here again.

Good staff

Pleasant atmosphere, clean room, very attentive staff. I recommend it.

The staff was VERY friendly and chatty which I appreciated. The room was small, but the prefect size for one. The room was not fully cleaned properly as there was a dirty towel hanging on the back of the bathroom door (had makeup on it) and hair about the bathroom. There was a nice view from the window facing east. The room stayed toasty warm. The shower was warmer and water pressure was great, but it did take a while to drain, meaning there was standing, soapy water while I was showering. The bed was fine, not new, but did the job. I was happy to not have to wait long for the elevators any time I needed to come and go. I will say, the walls are thin. I could hear very clearly people in the halls and in the next room. Overall, the location is super convenient and the price is right.

The first thing that happened was we were assigned to a room that was already occupied. That should have been our clue! This is a very dated hotel, our toilet was stopped up, the shower handle literally fell off while I was showering. I had to leave it running, go downstairs and lodge my complaint with wet hair. Another complaint the blow dryer did not work. The room does not have a working phone so each time I needed assistance I had to walk downstairs. The room did not have working plugs close to the bed. It was also very noisy. The staff was good to get things fixed, (toilet and shower) definitely a plus. It is very close to Times Square- another plus.

Good

Got a splinter from the rug.

Room was HORRIBLE! the curtain was taped to the wall, it fell as soon as it was touched and I asked to extend my stay but get another room since the one I was in was BADD! I was charged 570 for “smoking” when I have asthma and can’t physically even smoke. They won’t answer my calls, I’ve been trying to contact the facility but nothing.

Excellent location. Good service.

Room was clean, quite small but did everything it needed to. Air con and extractor fan in the bathroom were really loud. Check in was quick and easy, check out even easier.

Property was

No hot water

Location was awesome! We were able to walk just about to any location we wanted: Central Park, Times Square, Empire State Building, Madison Square, Grand Central Station. Of course if you are not used to walking more than a mile, then take the train. Finally a vacation I did not gain a ton of weight on!!!! Back to the hotel, the staff were very nice. From the front desk to the cleaning crew, they were personable, kind, and generous. Elevators worked and were small, but the wait was never long. Beds were comfy!!! Towels and bathroom were nice and clean. No odd smells or anything. The TV and WiFi did not work that well for me, so I used my phone as a hot spot. TV was just normal tv, nothing fancy.

No gym on site, staff was very helpful, rooms are hot. We had to ask for a box fan.

Nice location near Times square, rooms are very small and old

The original room I was placed in had a giant roach in the closet, the floor frame was old/degraded. The bed sheets and frame were dirty. During check in, the guys the front desk was not the friendliest but switched my room immediately, I’m sure he was aware of the condition. During check out, the lady was not nice to the guest ahead of me or me. I asked for a printed copy of what I was charged for in the beginning because it was told that there would be a $150 hold and it would be returned however, only $11 roughly were returned which was not probably communicated during check in. There’s not many amenities and the water originally comes out brown at first. If you’re looking for a place to sleep only, this is for you. Keep in mind there’s no microwaves, ice containers, or refrigerators in the room. This is in Times Square so there’s food and fun around, but the actual hotel has nothing to really offer.

The location is convenient for theaters and dining. The staff is excellent and the lobby is nicely appointed. The rooms are no frills but adequate

Shower was designed in a manner that water would get on the floor because it was a half shower door. Fresh paint overwhelmed the room

Arrived and room and was asked if I wanted to upgrade for $10/night. Sure, why not. Got to room and AC didn’t work.

yes

When we arrived in our room it was 79°. We could not get the air to work and it was apparent at least the cleaning staff was aware because the windows were open. We let the front desk staff know, and the assured us it would be fixed once we returned from dinner. Once we returned, the room temperature was unchanged. We requested a new room and were told the hotel was sold out and we had no options. All we could do is sleep with the windows open. Beyond this- the room was dirty- like food in the air conditioning vents, corners of the floor uncleaned, marks on the walls, damage to the furniture. The bunk beds were not well supported. The next morning after having a terrible night trying to sleep we again requested a new room. They did allow us to move to a room with working air that was in slightly better shape, however it had questionable installation of the air conditioning units with toilet paper stuffed in the wall. The location was great, but the quality of the hotel was terrible.

AC and outlets did not work at the same time. Had to call maintenance every night to restart and flip the panel switch for our outlets to work. Very inconvenient, rooms were small.

Worth for the money

Very close to times sq. Bathroom looks recently redone. Rest of room is dated but seems clean,

Great location if you are visiting to see shows. 5-8 min walk to most theaters. Friendly staff. Near lots of great restaurants. Highly recommend!

Bn

Broken window, broken heat.

Ok

Outside is one thing, but inside the building (that we paid insane prices to say at) is another.

At least paint the rooms and redo the carpet you can tell that this hotel is definitely ran down but great location for Times Square

Room was clean and the staff was helpful when checking in and out. It was a quick stay so the room was enough for me and my partner. I’d consider this hotel for the next time I’m in NY for another quick trip.

Overall not impressed. All 4 ice machines in the hotel were broken. My room had lights missing and we had spotty internet/tv service.

It was a reasonably priced hotel in a great location. The only issue was that the room was a bit old, but I asked for a change early on, and they gave me a better one. I think it was a satisfactory experience.

The room

Friendly staff

At first glance the hotel seems fine. I expected a bit run down due to other rreviews and the preice. I did not expect gaping holes in the wall and exposed outlets and what i can only assume is black mold around the air conditioning unit. The paper thin walls and windows that allowed sound to carry clearly from the street 8 stories below didnt quite help the experience either.

everything was terrible. room was in terrible conditions, staff was super invalidating and did not even say sorry for the conditions of the room. i was promised a refund of the resort fee and 100 dollars more and i have not received anything still and every time i try to contact the hotel they hang up in my face. i advice anyone who is staying to change their reservation to another hotel before it is too late.

Amazing location

They need to update rooms

Overall very good experience. Room was clean and very spacious. Finishes and furniture were a bit worn. Housekeeping staff was great. Elevators were smooth and never crowded like other hotelsin the vicinity. $40/night resort fee charged on site that I was not expecting. It was above and beyond total expedia cost.

The room is small. It has no refrigerator and every ice machine in the entire hotel is broken,. There was no ice to be had. The elevators are very small and run sporadically.

Nothing in the room worked there was no ice machine no fridge no ventilation ac did not work there was holes in the wall and when you shower it is a sauna in your room and when the humidity gets too high it’ll charge you $500 and they tell you they can’t do anything about it would not stay ever again

Awesome!

Great location!

Don’t stay here. The room was terrifying — both locks on the door did not work, the door was dented that you can see the hallway and into the room. And the walls were so badly painted it was terrible. The room overall was not at ALLL how it was pictured. Don’t stay here. I did not even get a refund because THEY WILL NOT ANSWER THE PHONE. Expedia cannot even get ahold of them. Don’t stay here. Save your money. I’d give it 0 stars if it let me.

The room was very rundown.

Room was clean. Staff was attentive. Aside from the room being too hot it was a wonderful experience.

Issue: Had to change rooms…and for my safety, I had to decide if I wanted to change rooms again or check out early. I decided to check out early. Room 1 - wall was unfinished with pipes exposed next to AC, bed was falling off the frame, no curtain on window for privacy and furniture was in disrepair. After debating for 20 mins I went to the front desk with the situation. They placed me in a new room. Room 2 - This room was “finished” per the front desk. I was exhausted so I retired and went to bed. The next day in the elevator, I was cornered by another guest, which is obviously not the fault of the hotel. However, when I got back to my room, I realized that the dead bolt on my door did not lock properly nor was there a door latch to keep my door from opening. I then realized that there was a giant gap under the door at about half an inch. Which would definitely allow someone to stick a coat hanger under the door and open the handle of my door easily. I decided to pack my things and head to the front desk to check out early. At the front desk, I told them the situation and how I felt unsafe and it took me three times explaining to a female front desk agent about the safety concerns until they understood what I was conveying.

Great hotel very close to time square.

The room was a bit stuffy and the A/C had mold

The staff were really kind and the facilities were clean. However, for such a large hotel they have the worlds two smallest elevators.

Hotel is nice but outdated

the rooms are super small, the guy at front desk didn’t want to give us extra towels when we checked in , the drain in the bathtub is clogged i think because it would take awhile for the the water to go down in the shower but housekeeping was very nice.

Amazing service

there is no communication between front desk and housekeeping which really inconvenienced my guest experience. 1 - the first room I walked in was dirty so they moved me to another one. 2 - I requested a late check out however housekeeping was relentlessly banging on my door from 11am to get me out. The front desk charged had already charged me for the late check out so I don’t understand how housekeeping wouldn’t see that note. The rooms are okay, could use some love. Overall, frustrated with staff and operations.

It’s a very tired hotel. Things didn’t work. There was no ice machines. Staff wasn’t the friendliest. Everything‘s look clean, but it’s really not stuff. Just paint it over.

Housekeeping was sensational — our room was cleaned daily, we received fresh towels every day, and the housekeeping lady we saw a few times was absolutely lovely. She even followed up to ask whether maintenance had fixed the issues we reported, which was really appreciated. Unfortunately, some room issues were never resolved. The safe never worked, the toilet clogged and overflowed twice, and while we were given a TV remote, the TV itself only had one channel. The shower had great water pressure, but water would leak all over the bathroom floor, which could be a slipping hazard. After the second toilet issue, staff did offer to move us to another room, but with only three nights left it felt like more effort than it was worth. Overall, the location is fantastic — less than a 5-minute walk to Times Square and close to subway lines. This is not a 5-star hotel, but for a cheaper stay in an unbeatable location, it did the job.

This may have been the worst hotel ever. The room was very run down, walls need painting, desk chair was filthy and stained, wall lamp above the bed was broken and hanging down. Most of the power outlets didn’t work and the ones that did, you had to prop your device in just the right angle to get any power. No seating, just the beds. Plenty of room for a few chairs or loveseat. No ice machines or vending machines, not even a lobby store to purchase snacks or toiletries. Did not enjoy the experience at all.

Hotel is Terrible I definitely do not recommend staying at this hotel.. I booked a queen suite and got a full bed for me and my partner.. then when you get into the room it’s extremely small and nothing works. Shower was broken, tv didn’t work, the door was also busted in and screwed together etc.. On top of everything else when I checked out it’s been weeks and I have yet to receive my refundable deposit. I’ve been calling them and they just say “ well give you a call back” and haven’t received anything yet. Absolutely terrible, DO NOT STAY‼️‼️‼️‼️‼️‼️

Despite numerous emails I am still waiting for my deposit to be refunded (well over a month since departure). Location good. Standard was ok however very tired…wouldn’t recommend I’m afraid.

Dirty

Very nice experience.

Cost - REALLY GOOD. Size - by NYC standards, good. Bathroom - small but standard, good. Staff - very friendly and helpful. Especially the cleaning staff. Clean - VERY. Quiet - YES, even on a busy NYC street. WiFi - reliable. Check-in - seamless. Condition - Hmm. Much to be desired. - Broken outlets. - Not enough outlets. - Broken window made it very cold in the room. - Unpainted spackle on the walls. - Floor trim missing. - Dresser drawers broken. - Floor tiles warped, made walking a bit clumsy. - No carpet, no curtains (echo). - No fridge.

The room didn’t have WiFi or television. The actual layout of the room didn’t match online aesthetic and standards.

The staff was courteous and the property was VERY convenient. The property needs some TLC…carpet in hallways was torn badly…room extremely small, but clean and comfortable!

Night time font deskt not responding the phone need it to go to lobby to request for assistance Ladie at check in time is wonderful and fast.

The room is larger than some rooms in mid-town Manhattan can be. Bathroom is minimalist in size. Price is right, at least in mid-week as I travelled. Staff are great. My lower rating is due mainly to the very poor wifi. I am rarely in my room but one ipad could not to the point of entering the password, other connected but dropped whenever trying to actually use the internet. The blinds could be a bit more "room darkenting". Most any other complaint is nothing you can fault the hotel for.

La ubicación excelente

Booking system malfunctioned which caused 3 hour delay checking in. Large hole in window allowing freezing temps into the room during winter

From the staff being rude and dismissive to the undisclosed charges at check out, save yourself and do not stay here. Oh and in the month of January they thought it was appropriate to have space heaters as their source of heat in the rooms.

Room was ok. I was charged for something on my card and cannot get anyone to answer

The rate abd location were great; the room 'meh', at best. Very small. No luggage rack or table, so had to put bags on bed, after trudging through slush. Bathroom door closed only if standing on or in corner. Heat/AC unit very loud. Bed was somewhat comfortable and coffee in room was a pleasant surprise.

Amazing

It was not at all what I expected, didn’t look like the pics. Way too expensive for what was offered. It was not luxurious, could barely turn around in the bathroom, just didn’t have the luxurious feel that I was looking for.

I like the room, the service, and all the staff that I came in contact with since the day I checked in Saturday until the day I checked out Monday.

Overall, our experience wasn’t what we expected. The room wasn’t in the best conditions, there were cleanliness and engineering issues present; the day staff was ok but the overnight agents weren’t helpful at all. The only good part was the location.

I wanted to give a poor rating because Saturday and Sunday they put me on a floor where the locks on the doors needed repair. The lock on my door was very very poor and not safe. I felt like it was because I’m a black person therefore I was given this room. When I paid to stay another day the gentleman at the desk Sunday morning was very polite he offered me another room and explained to me the locks were in need of repair. He brought the subject up to me about the locks. I believe that was very kind, professional and caring for him to offer me another room and explained why without me having to ask.

Cold water Heat not heating enough No refrigerator Other than that it’s cool for the price

Room was bad. There was pain missing or peeling in multiple places, exposed wires on the floor and electrical sockets with no covering at all. To top it off rust all over the bathroom.

Staff was helpful, a hide keeper came into my room while I was sleeping knowing my check out was at 11am

- mold in the shower - so dusty. would wake up coughing. head hurting. - dirty bed sheets - was on the 10th floor but heavy sewer smell - dirty towels with stains and hair on them - shower gross - wallpaper peeling - paint bubbles - painted over mold - heater & ac doesn’t even work. thermostat broken. - sink slow draining - honestly might have bed bugs - room wasn’t properly cleaned there was hair in the shower, & on sink & floor at check in. sticky dirty floor. - hvac torn out - outlets didn’t work was very lose didn’t charge my phone it was stuck on same percentage - room phone wasn’t working - bed is absolutely horrible mattress woke up back & neck hurting. flat ahh pillows - front desk agent doesn’t answer phone - rude front desk receptionists

Nicest staff!! They just need better ac units. You either had to fry or freeze. No in between!

Property needs make over and maintenance My room has water leaks on the roof and AC old pipes were exposed from old AC unit that was there before. Area where old AC was also not painted over. Patched it and that’s it.

Very Friendly staff! Comfortable bed and great location!

Old, dirty, mold

It didn’t take long to discover that the shower drain had a bunch of bugs coming out of it. Like, a lot. We covered the drain with the ice bucket to prevent more from coming into the shower, shut the bathroom door and then notified the front desk. They apologized and said they would take care of it while we were away. Which they did. Smelled like bleach when we returned but no more bugs… until throughout the evening. My mother tried to prep the coffee pot for the morning and it wouldn’t work. Front desk stated they would bring us a different one right away, it never did arrive. That night, no matter how much we tried to get the radiators to work, we just couldn’t get heat. In the morning, we asked the front desk to please have someone look at it while we were at breakfast. Again, they never had done it by the time we returned in the afternoon. We asked the housekeeping lady for more blankets and she notified maintenance immediately that the heat was not working, he looked at it and told us immediately yes they didn’t work and we needed a new room. Instead they brought a space heater

The rooms and bathroom are extremely small. However, they are kept clean.

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Close to Times Square. Staff was friendly and good.

The hotel could use maintenance—furniture, walls, and the shower were worn. The AC worked the first night but then broke; we reported it, but it wasn’t repaired. Luckily, the weather was cold, so we still slept fine. Good option for the location and service, but improvements are needed.

Nice area, safe, convenient to all areas, great staff. Will look to them again.

Amazing location to acces Jarvitz convention center, Central Park etc. easy to walk!

Room was fine, bathroom was very small. Staff were polite and helpful.

The stay itself was fine, but I would not stay here again due to billing and communication issues after checkout. I was charged more than the amount listed on my Expedia receipt, and attempts to contact the hotel were unsuccessful. Keep all Expedia documentation in case issues arise.

Everything about this location was great. Thank you

This is by far the worst hotel experience Ive ever had booking through Expedia. I have traveled and stayed all over the world in budget accommodations. I do not need new, luxury hotels, but basic cleanliness and hygiene standards can be accomplished at the most basic room rentals. We have stayed in $20/nights last minute bookings in rural Mexico better than this Time Square hotel. The location is excellent if you are going to a Broadway show nearby, however for most people the rooms are uninhabitable. Black mold, bugs, crumbling walls, dangling and unsafe electrical work. Its all bad. The hotel management acknowledged this and did let us look at several other rooms to see what our preference of the worst was, however for an affordable old hotel "there is something wrong with all of them" according to the management. Do not book this hotel. Again, I have stayed in $20 Mexican hotels, booked 10 day trips to Jamaica for $400 round trip and had nicer humble accommodations. This place is flithy, unsafe, and no one here cares.

Location

It was a good room, weird shower layout, good place smack dab in times square and easy to get around but room was weirdish, ac wouldn’t work sometimes- turns on and off bed was a little uncomfortable but good sheets and no charging port next to bed — inconvenient but it’s whatever. Would recommend for people who are consistently going out and just need a place to sleep, put bags, etc. debatable on whether or not I would come back

Staff great.Room the windows open during the night .over all staff Great .

The front staff wasn’t terribly helpful. You can check in earlier than pm, but you have to pay $75. Our soap dispenser in the bathroom was broken. The heater was completely broken and disconnected from the wall. None of the ice machines were working throughout the hotel, despite being told they’ve been broken and were fixed. We had 2 separate instances of roaches in our room (one in the bathroom and 1 on the bed). The location of the hotel was wonderful, and cleaning staff was very nice, otherwise there isn’t much positive to state regarding this hotel.

City noise doesn’t bother me. We were on the 6th floor and sure- you hear alarms or sirens but it wasn’t a big deal. We were hardly in the room except to sleep and shower. We visited in December and the location was perfect. Great Irish pub next door.

I appreciated that the staff was nice, the price was low and the location was great, but… the photos didn’t reflect the condition of the room. The walls were in rough shape and the light fixture was falling apart. The wall plug was loose and wouldn’t hold a phone charger. Additionally, we requested and were granted late checkout at noon which was nice, but… the housekeepers banged on our door at 8am and 10am, waking us up both times. They shouldn’t do this unless they know the occupants have checked out and the desk should inform housekeeping when late checkout is granted.

THE GOOD: -Location: You are in the middle of the action. -Staff/Price: Transparent pricing (fees disclosed, deposit returned fast) and helpful housekeeping. -Comfort: AC/Heat worked perfectly. THE BAD: The property desperately needs a facelift. -Maintenance: Doors don't fit frames (we had to slam them to shut), leaving gaps that let hallway light in. Window shades were ripped and didn't block light. There were unpainted sections on the walls. -Bathroom: Shower has no door, so water floods the floor. The vent was broken, trapping steam and smells. -Cleanliness: Found trash behind the bed and questionable stains on the desk. Trash bags in hallways, and wall's were dirty. -Noise: Thin walls + door gaps = we heard every neighbor walking and slamming doors. -Layout: Incredibly Small compared to photos and Bunk beds blocked the TV with no outlets nearby. The ladder is painful to step on! VERDICT: Not "terrible," but not up to standards. It’s a safe budget crash pad if you ignore cosmetic damage and non-working WI-FI. If you want what you see in the photos, look elsewhere. (See attached photos for room condition. First time in NYC, but we are frequent U.S. travelers.)

Room door was basically hanging on by a thread. Almost none of the outlets worked. Next to the conditioning unit the wall was ripping apart.

Staff was friendly but my room was worth what i paid it was ok no microwave or vending machines

The elevator barely would stop on my floor, so lots of stairs which is crazy to charge 150 $ for “resort” fees when NOTHING WORKS the first room I was in the plugs didn’t work so they moved me to a different room where every time I left I had to get a new key because it wouldn’t open , happened 10+ times Was in a good area if you want to be close to time square but for how much I paid I should’ve stayed somewhere better.

it was close to time square, clean, and affordable

Small rooms and in bad shape, damage ceiling paint, doors are old have rust but in overall was ok for me and the price. Just a few steps from time square.

Neglected to say the least! Black Mold around the air Conditioning unit! Paint entirely of that section of wall. Holes throughout that area of wall. Cords/Wires hanging unsafely in the air. Absolutely disgusting! I have pictures that I’lll be sending to the Department of Health, I’m sure they’ll have alot more issues than just mine with Gallivant Hotel. Definitely would not recommend to anyone.

Buena ubicación

What a disgusting place, it has flies everywhere and the smell was terrible in the bathroom, no soap, no towels. Please send pets control to this place it was awful sleeping with flies.

Staffs were not very friendly. Charge me extra $50 because I wanted to check in a little earlier.

Very small room, very small bed. I signed up for a single, i feel like I got taken advantage of. The staff it was very unhelpful, just said that was my fault for signing up for the room.

For a one night stay it wasn’t bad. All that was needed was a place to sleep. The hotel itself is a little worn down but it’s nothing too fancy. There was a cold draft throughout the night which kept waking us up but other than that it had a bed and a ceiling.

The room and halls were dirty and not very well maintained, ice machines didn’t work, no amenities…staff was kind

Easy commute and luggage saver

It’s convenient location

Large areas of unfinished Moldy drywall around windows and heating units. Ice maker not working.

Tv was broken

Great location and it has everything you need but if you are a bigger person ( overweight) i recommend you to go somewhere else because the bathroom is kinda small

Rooms were run down, had to change rooms because the first ones heater didn’t work. They don’t change your sheets at all during your stay, but will come in and clean. The ice machine also didn’t work. Some staff were nice and others were rude. Definitely will find a better hotel next time.

The room that I got assigned was was really cold, seems like the temperature was not adjusting as desired and I was not able to get extra blankets after 10 pm.

I felt very uncomfortable while here, to the point I left my 2 night stay. A worker essentially tried to force his way into my room, forcibly trying to push the door open. I felt very unsafe, got the police involved. I feel as though I deserve a reimbursement.

Es ok tiene excelente ubicación pero las habitaciones muy deterioradas y tiene mal olor los bańos aunque estaban limpios parece que es tubería con tanto turista que se quedan allí deberían remodelarlo nice aunque cobren ms caro … para dormir sola mente es ok porque pasamos todo el día en la calle disfrutando de la ciudad.. y llegamos tan cansado que no nos importaba

I was supposed to stay for nine nights but left after one night's stay. Unfortunately for me it was non refundable. Regards Michael

The bed was clean and comfy but the furniture is either in rough condition or falling apart.

Good location and affordable

To begin with, the lady at the front desk was very rude and seemed like she just wanted to get rid of me even though there was no one else checking in at the time I arrived. Moving onto the room, it looks like someone came in and destroyed the entire room prior to our stay. The elevator was falling apart, the hooks in the room were ripped from the wall and not replaced, the fan in the washroom didn’t work, there was mold in the shower grout, there was also mold on the wall behind the heater as well as the electrical sockets around the room were free hanging and not properly installed into the wall which is a safety hazard for guests. On top of this all, the keys were not properly activated upon check in which meant having to go back to reception to get new keys which also seemed like an inconvenience to the gentlemen that was sitting at the desk. Overall, given the price of this room this experience was less than satisfactory and I will not be recommending this hotel to any of my friends and family regardless of the proximity to Times Square.

Fast check in although encounter a little bit tech issue. Nice luggage save choice

Room wasn't great,a bit outdated and shabby. The location was amazing, right on Times Square. The staff was very good, very helpful when needed.

My room was a little raggedy. I had a cockroaches.

Preço bom,quarto limpo,móveis antigos,ar condicionado não funcionava muito bem(passamos calor a noite e não tinha como ajustar)banheiro limpo,porém pós banho ficava muito molhado perto do vaso e da pia por ter um lado só do box de vidro! Atendimento bom!!!

The TV doesn't work.

Upon check-in, I inquired about the possibility of an earlier check-in, as I was not feeling well after traveling. The front desk staff responded with a dismissive and unpleasant attitude. I was informed that I would be called next for service, yet I was skipped multiple times, with staff repeatedly stating that my room was not ready. As a chef with Hilton, I am aware that staff are typically able to assign the next available clean room when circumstances allow, which made this experience particularly frustrating. When I finally accessed the room, I was disappointed to find that the accommodations did not reflect the images advertised online. The room was extremely small and misleadingly represented. Additionally, there were no ice machines available on any floor, no vending machines for water or beverages, and no microwave available to reheat food—basic amenities that guests reasonably expect. I raised these concerns with the front desk on both days of my stay; however, the reception staff appeared largely indifferent. I also observed several other guests voicing similar complaints, which suggests these issues are ongoing. Compounding the frustration, my key cards repeatedly stopped working after a single use, requiring frequent trips back to the front desk

Everything was very clean and secure. Wish rooms would have been better stocked with a fridge and microwave though. No ice machines that worked or vending.

I needed to move to another hotel, edison's a block away. For real I want a refund!

The room appears to be under construction with holes in the drywall. there was no chair . Broken lamp hanging over the bed. 1 pillow per bed. No blankets. White socks were dirty after walking on the floor. We left after one night.

Great clean room, great amenities, great staff. Great location.

Great location. Clean updated room

the restrooms aren’t washed daily bed from the bunk bed on top wasn’t made in pictures they seem big but are small rooms but it’s convenient and comfortable. i had to wash the restroom myself and clean even thoe there’s housekeeping everyday. i did enjoy my stay but it could be better

Location is absolutely wonderful however the hotel rooms are a little run down.

Arreglar el A/C del cuarto

Downfall. Charge an activity fee but, no offering. WiFi barely worked and the gym was a sho box with a couple dumbells. Should r be considered a gym. What other offerings? $50 a night for what? Room was in Ok shape. Lighting was minimal. No fridge and plugs popping out of walls. Couple bugs and hair found in bathroom. Just chopped it up to being in NY. Also door lock was broke and they weren’t too concerned about it. Overall loved location and staff in general good.

We had a lot of issues and complained several times to the staff. We did not get a single problem resolved. The door lock did not work and everytime we wanted to get in the room we had to ask someone to open the door. The bathroom seat was not set. The fan was not working. The walls were pealed. And on top of it the staff is rude and theyre reply to the issue is go complain about it online. Imagine not being able to get in your room before any other issues … and not even an apology, instead rude comments … no comments

This is the woest hotel experience I’ve ever had and I’ve stayed in hostile. I’d choose a rat infested dumpster over this hotel

The front desk staff were rude horrible and not helpful the rooms were dirty and shabby no hot water for showers for two days not happy and certainly not worth what they were charging I will be getting in contact because I want some money back

Insufficient hot water, poor maid services, asked for bath mat and did not receive, loud running toilet that the handyman said was normal, kind of old and rundown, no mini-fridge, no usb plugs, no plugs by the beds. Absolutely not worth the money.

Location was fantastic! Walkable and central to everything (midtown) within 5mins to Times Square or 35mins to Chelsea Market. Downfall was the fan in the window was noisy as the rooms were very hot and A/C unit shows it goes down to 64deg but never cooled the room. This also let in a lot of the sirens, honks and road noise. One morning we didn’t have hot water and when I tried to call down to the front desk the phone in the room didn’t work. Non of the three ice machines worked so we had to get our tiny bucket filled at the front desk. And there’s no refrigerator in the room. But the coffee pod/maker in the room was decent. Also, the bathroom fan was on a sensor so in the middle of the night if you needed to use it there was a nightlight that automatically came on to assist your eyes but the fan was loud and went on for a little bit. Personally I wouldn’t book at this hotel again because of the lack of sleep we got from all of the disturbances but if you’re looking for walkable hotel and somewhat reasonable price just be aware to bring ear plugs and buy ice for the room.

Great location, quiet room, small but clean.

Room was cold, heat wasn't working. Old and stuffy.

A/C didn't cool the room enough and outside noise from Times Square was very loud on Saturday night.

Bed, location, lobby & staff was 5 starts! Only downside was the Shower did not always work & the toilet didn’t always flush.

The staff was great. The room was clean, but a bit neglected with paint chipping and worn carpet. Very small room (which is expected in Manhattan). Location was great, but very noisy. Take ear plugs.

Overall a good place to stay. The hotel was very conveniently located to Times Square, which made it nice to plan your day around all the major tourists attractions in Manhattan. The room itself was nice. Washroom was a bit small but nice. The finishings of the hotel room itself were not exactly top-tier. For example, the air conditioning unit in our room had peeled paint and exposed drywall all around it. It wasn’t the nicest hotel room I’ve stayed in, but overall it was good. We did have to pay to get our luggage watched as we checked out and still had some time before our flight. Other than that for a couple trying to stay in Manhattan on a budget it is a great option that doesn’t break the bank.

My experience never was like a Hotel one, this experience was more like a Motel.

Too much charges for such tiny rooms, very compact space to stay and move inside room, a big disappointment, will never suggest this to anyone and will never come back here, need my money back

Habitaciones limpias, muy buen trato

Loved it

The room was small, but clean. Very good pressure in the shower. Wifi did not work.

Our smoke detector went off at 2am because it needed a replacement battery. I called the front desk twice and no one answered. I had to go down to the lobby and ask for help. The security guard did come up quickly and took care of it but it was a little frustrating that no one answered when I called. There was a clerk sitting at the front desk with zero customers and she wasn’t on the phone. I got the impression that she just ignored my calls.

Great location

The original room we were given had not yet been cleaned out from the guests before us. The bed was unmade and there was trash and used towels everywhere. After getting a room change our new room was still very dirty. The paint on the walls was chipping, mysterious blue spots stained the wall paper, and an old heater outlined in mold sat under the window. The bathroom was almost too small to get in and out of and there was no shower door. This left all the water as you showered to pool up on the bathroom floor. Staff entered our room while we were sleeping and on the last day we saw a large cockroach in our bed. Needless to say this did not feel like the stay that was advertised online and the staged pictures are not accurate.

My flight was cancelled to nyc because of snow issues. I tried to get my 2 night $400.00 stay wave. The hotel refused to refund any of my money. The hotel told me to contact Expedia who was no help. Not happy

There was dust on the walls

Tverything was fine, room was a bit dated but on the 14th floor it was pretty quiet very close to Times Square and all the main attractions only downside is the room smelled bad. Staff did bare minimum. Was skeptical after reading the reviews but would definitely recommend for a budget stay in Times Square!

There was unpainted patched drywall in multiple spots in the room along with the room struggled to stay warm. No TV remote, a lot of wear and tear on the room.

Cons: Room #1: it was obvious the door into the room had been kicked in at some point (the portion of the swing-bar door lock on the door itself was broken in half and left hanging). Spent the entire time wondering who had died in the room or been attacked in the room, neither thought fostering a sense of security. The door to the bathroom had also been kicked in at some point, judging by the damage to the door and the jamb. The one outlet in the room was hanging off the wall about 1/2 inch. It worked, but we worried about it being a fire hazard any time it was used. The wall switch for the bedside lamp didn't work, meaning you had to use the switch on the light and - any time you touched it - the light fell off its wall mounting. Room #2: Had to move furniture to plug in the lights. The window was stuck open about 8 inches and oddly, the room was still roughly 80 degrees Fahrenheit (in December!). In place of the control panel on the radiator, there was a piece of plywood and a rocker switch, a clear violation of electrical code (that didn't even work). Dresser drawers wouldn't stay closed, creating a bump hazard any time you moved about the room. We were left wondering how it was remotely legal for these rooms to be rented for use - the electrical violations alone! And don't even get us started on having to pay a "resort fee" for the privilege...

Shampoo bottle empty, lights not working, door lock needed work

Room was dirty, damaged, staff unhelpful, cockroaches. Expedia would not help either. Left after 7 hrs

* Great location. Cons: * Impossible to reach the hotel via phone or email. * Deluxe rooms are on par with standard hotels/motels; other room types are very disappointing. * Staff are rude and unhelpful. * Biggest frustration: we had paid in full for a deluxe room, but due to flight cancellations, we arrived a day late. Despite emailing the hotel to update our arrival and secure the room, they gave it away anyway. Overall: If you’re on a tight budget with no other options, you might proceed. Otherwise, I strongly recommend looking elsewhere.

Had an item stolen from my hotel. They did comp for the item but the fact that it happened was unbelievable. Room was run down, previous water damage signs and poor paint job

The heater kept shutting off and led to cold nights. Also I had to re scan my room key several times to get back in my room

Room was excellent, but room key didn't work.

Location was great! Check in was easy. Staff friendly and accommodating.

It’s a 3 star hotel don’t expect much. The location is good. Room looked a little run down.

The beds were clean, staff was good. The room needs updating and better “crevice” cleaning- floors were clean and beds but the heater had a lot of dust in it and the end table had crumbs in cracks. The wallpaper was coming off, the toilet seat had a big burn in it. If you don’t care about that it’s a great hotel- located really great location!

Location was amazing!! The housekeeping’s staff were super friendly and the rooms were clean.

Room neglected and heat mot working. Front desk staff not helpful.

Staff was rude. Room was damaged on the cabinets.

The room was nice and clean, the bed and pillows were comfortable, and the shampoo etc.. products were fine. I would definitely recommend this hotel to others!

The aesthetics of the room was not pleasant. The outlets were coming out of the wall; the plugs would not stay in. There’s drywall screws coming out of the walls. It looks like they took out old AC units and replaced with others, but didn’t patch the holes or paint around them. There’s no place to put your luggage except on the bed or the floor. Couple good things were the lighting and the hot water.

Overall the room is clean with a comfortable bed. The price is good and the location is perfect. That being said, the elevators don't always work and there is not much room in the bathroom to get ready. Great place to stay to sleep while in NYC just don't expect 5 stars.

The room was clean

Friendly staff, good location!

Location is excellent. Older room but clean .

The room was disgusting. The mess, the dirt, the rubbish. The streets were cleaner. Tried to resolve with the hotel but they weren’t interested. Had to sleep with socks on as the floor was that dirty you didn’t want to walk around bare foot. The AC / heater unit sounded like a jet engine therefore we couldn’t have it on, so with it being -8 outside, the room was freezing. Was told this was one of their “premier rooms” however no way was this the case. Absolutely disgusting. The blinds didn’t fit the windows so there was light shining in the room all night, the drain didn’t drain due to being full of other people’s hair and blocked. Staff seemed unhelpful and rude upon check in. Would recommend avoiding this place at all cost!!! No customer service, no care, only interested in money. Disgraceful.

The room was very clean and the staff was helpful. We had a maintenance issue, and a staff member was sent up immediately to help out. If you get there before check in, you’re allowed to drop off your bags and they will secure them for you so you can get started exploring! Overall the stay was pretty good!

The room and the staff were both great. Thanks

They recently replaced the heating unit I. The room however the did not repair the wall after doing so. The new unit was smaller and you could see lots of dust and torn sheetrock all around the edges. Was not appealing to look at. The furniture was also worn. The staff were nice and stored our bags for the day after checkout for a fee.

I recently stayed at The Gallivant Times Square, and while there were some highlights, the overall experience was frustrating due to the state of the room and lack of communication from management. The Good * Location: You truly cannot beat the location. It is in the heart of everything, making it incredibly easy to get around New York City. * Staff: The housekeeping team was the highlight of the stay. They were very attentive, friendly, and kept the room quite clean despite the other issues. The Bad (Maintenance Issues) Unfortunately, the facilities are in desperate need of urgent maintenance. My room had several glaring problems: * The Bathroom: Several parts were broken, making it difficult to use the space comfortably. * The Walls: It looked like the room had recently undergone "repairs," but it was a DIY disaster. There were wall putty spots everywhere that hadn't been sanded or painted over, which looked very unprofessional. * Climate Control: The AC/Heating unit was completely non-functional. Service Disappointment The most frustrating part was the lack of follow-up. I notified the front desk about the heating unit not working, but I received zero feedback or assistance. No one came to look at it, and I wasn't offered a room change or even an update. Summary: While the location is excellent and the housekeeping staff works hard, the hotel feels neglected. It’s hard to recommend staying there.

My watch was missing from my room and the Desk Clerk referred me to the Manager,Whom, at this time, 12 hours later, and after 3 vm's and a 2nd visit to the hotel, has not contacted me.

We were offered a free upgrade and went from a king bed to a double with an additional bunk bed which was hard as a rock. Not an upgrade!

Goood location

Yes

Rooms poor, bathroom door off its hinges, hotel carpets threadbare in hallways. Reception staff not very friendly

It was a really great place to stay at. It’s quiet and safe and the staff very friendly.

The hotel was dirty, we had to change rooms twice, and the staff was rude about it. They first gave us a room and the key didn't work, so we were moved to another room that was very beat up and dirty. We complained and they moved us to another room that was also very unkept. I would not stay here again or recommend this to anyone traveling to NYC.

The rooms was in pretty bad shape for the price we paid.

Room was clean and staff was very nice.

bed had a bad whole and was extra charged for that room. no coffee. no microwave. very basic room

Our stay was so wonderful and the staff was so kind and understanding. I love that it was so close to most of the sites we wanted to see and the subway and so many great food options nearby. Definitely worth the price!!

The AC walls were covered with mold

Staff were very courteous and helpful. The room was in need of repairs mainly the electrical outlets. Very loose some wouldn’t even hold a charger. Was unable to get the television to work as the remote would not change channels. The bathroom fan ran all the time. Ice maker on floor not working had to go to lobby to get ice. Check out process very quick however trying to get an elevator the morning of proved difficult as one was completely out of order.

The room was in such terrible disrepair and so dirty I had to check out. The staff was kind and understanding but the facility itself is not acceptable.

Staff was rude and not helpful. Had to change from original premium room due to no heat . Was offered a space heater and additional blanket. I refused that and then was separated into 2 rooms I of which had no cable working or internet. Went back to front desk for 3rd time. They were rude. Would never recommend this hotel to anyone

After check-in, I wanted to shower but had to wait 15 minutes for lukewarm water (this happened again on my last day, only it was closer to 25 minutes that I waited). Also, the walk-in shower was only half covered by a glass wall, allowing water to spray out in droves. Out of three electrical outlets in the room and bathroom, only one firmly held my chargers. And, the one located under the TV wasn’t even firmly secured to the wall and didn’t have a plate. The elevators were a constant source of annoyance, as they are incredibly small with a seven (if you’re lucky) person limit, and the day I checked in, only two of them were working. When housekeeping came to clean on my second day, the towel supply wasn’t replenished, and the bathmat (which of course was soaked from that morning’s shower) was taken but not replaced. Finally, on my last day when I opened the one remaining bath towel, a long, dark, curly hair fell onto the back of the toilet. During my stay, I encountered a number of other guests with similar complaints, or just general statements regarding the lack of quality of this particular property. I know that I won’t book future stays here, which is unfortunate because the price was reasonable and the location perfect for my love of being near the theatre.

clean room

its was fine

La verdad no me hospedé en hotel tenía una reservación pero el cuarto que me dieron no me gustó y pedí si podían cambiarlo y no fue posible sino que la persona encargada me trató con rasismo y fue una experiencia mala estoy pidiendo el reembolso de mi dinero porque estoy desepcionado

Completely run down, heat didnt work properly, bathroom fan briken, furniture falling apart, paper thin falls you can hear everything in the hallways including housekeeping knocking on peoples doors at 8am asking if everything ok and if they are checking out - not cool when you're in vacation trying to sleep.

The room lacked a dresser, only had a small desk and uncomfortable cchair, broken ice machine s, the soap and bath wash disprnss were broen, part of the room was chipped or not painted, the elevators were hit or missed. The staff was nice.

Extremely helpful and friendly staff. Quiet room but in rough shape. Bed nice

I got in the elevator & the carpet was so dirty I assumed they didn’t have a vacuum cleaner. The other 2 were so small that my husband wouldn’t even ride in them. In the room, The walls were dirty. Paint was peeling off the walls. The shelf in the closet was broken. The drawers in the chest wouldn’t open. There was no refrigerator. I had reserved a Premium room and it was supposed to have one. I even called ahead to verify. (Note: when I told staff the next day, 1 was delivered within an hour.) 1 set of overhead lights didn’t work. The phone didn’t work (couldn’t directly call the front desk). The bathroom vent didn’t work. The shower didn’t drain well. The flat sheet on 1 bed was dirty, covered with black specks. Neither of the a

I would not stay there again.

The room itself was average and worn, with faded paint, scratch marks, missing drawer handle, and even a shower handle that fell off. The walls were thin, I could hear people and doors slamming past midnight, which shook the wall. I get it’s an older NYC building, but the online photos felt a bit misleading; they show rooms in its best light. Overall, fine for a short 1-2 night stay if you’re out late exploring. I get hotels around the holidays can be pricey, but with the worn condition and broken fixtures, just have realistic expectations, the room can be more worn than the photos suggest, and noise can be an issue.

Booked a few rooms and one of them the shower was leaking and they refused to fix or change room. The other room was visibly dirty, had a random exercise bike in it and again they refused to change the room. Would not book again.

Everything was good considering it’s NYC, but the rooms need major care: night stand lights not working, the dry wall around the air unit destroyed and night stands of terribly poor quality. Luckily the room and bathroom were very clean.

Great stuff

Great location just off Times Square. Staff courteous & very helpful. Room was very clean.

The photos shown on Hotels.com do not reflect the actual condition of the room I received, which led to disappointment upon arrival. The appearance advertised online was modern and well-maintained, unlike what I experienced. Very disappointed and because I booked hotels for my friends and family on this site . And I don’t want this to happen to them while I book for them.

Location was great!

Avoid this Hotel at all costs. Absolutely shameful place and people. What was meant to be the most magical Christmas in New York stay started out so poorly. After 12 hours of traveling we arrived at the Hotel to check in. Rude front desk people that just looked at their screen and handed over a key card and pointed to the Lift (elevator). 1st room. Floor 4. This room might as well have been in the street it was that cold. A 1980s style AC unit sticking through a window and some plastic around it that was with massive holes either sides of the panels. The heater didn’t work and there was a little portable heater on there that wouldn’t have heated up a phone box. The main noise of the busy streets and Fire Station a mere 20 feet away will stop you sleeping a wink. The room appeared to have survived a hurricane or there must have been a mass brawl in there. The walls were all battered and wallpaper ripped. The chairs were stained and furniture full of stains and bits of nasties. 2nd room. Floor 9. While this room had an upgraded heater and the noise had improved (you’re higher up) the recent upgraded heater had been installed and the evidence from the previous one were still there. This room also had all the same damage from the first. 3rd room. You can see where I am going here. Terrible all round and the managers comments to me in the 3rd room were… ‘would you like a refund because this hotel isn’t for you’!! I was dumbfounded by this.

The heater didn't work and it was in the middle of December. There was a breeze coming from outside as well that made the room colder.... and when we complained they just gave us a space heater.

The low rating is for the poor quality of the hotel and rooms. It’s incredibly rundown and is in desperate need of repairs and updates. The word I’d use to describe the “ambiance” of the hotel rooms is “old college dorm room”. Scruffy and damaged furniture, marks and dings all over the walls, pieces of wall-trim missing, etc. The street noise goes until about 2am, settles and then starts back up around 7:30am. So don’t plan on getting much rest as the insulation and noise prevention is none existent for this hotel. Location is central and convenient! Overall, I probably wouldn’t stay here again, but for 48 hours in the city, it provided what I needed.

No ice available on any floor. No access to a microwave. I was charged $354 on my credit card and I can’t get ahold of someone who can help me.

El hotel está a 2 cuadras de Time square..un poco difícil dar con la dirección . Lobby buen servicio... Elevadores muy angostos.. cuartos parece que no pasan la escoba o el vacum pero para ir a dormir está bien...aunque creo que para el precio que tienen deberían prestar ..cuarto 205más atención a la limpiezabien.. se que está en buena zona y para

Thread bare carpets, worn out furniture, in desperate need of redecorating, very tired. Took 3 goes to get a key card that worked. No heat in our room (sub zero outside - no double glazing) took over 24 hours and half a dozen complaints before getting a room with heating though the window (to a very busy road) would not fully close. No facilities in the hotel (only a coffee machine and cardboard beakers in the room). Always large rubbish bags and dirty Linnen in the corridors. We would not use this hotel again, nor recommend this hotel.

I don't like the flooring

I was disappointed because it’s nothing like the pictures on the site.

Very Nice and clean , housekeeping goes every day with a great smile to clean your room 😊walk-in distance from time square

A/C / Heater was malfunctioning, and the fan kept running all night until i gave up and unplugged the unit. Walls in the room needed patching/painting. Window shade kept falling off, so we had to keep re-attaching it. I told staff about the issues and no one came to fix them. Overall, the hotel is in a great location. Pricing was standard. Rooms are not nearly as nice as pictured in photos.

One thing I wish could’ve been better was, having a working ice machine. Checked every floor and every single ice machine was broken. And rooms have no mini fridge either as an option

We had a great stay, and these guys took care of us! House keeping went out of their way!

Bed was unusually soft, like you sunk into it. The one chair was old and beoken

Door had a gap you could see through, flooring was buckled and loose nearly causing my wife to fall. Bed was hard and wore out. Great location, but in need of an update. Very small.

This was absolutely the worst hotel experience I have ever had in my life. This property is absolutely NOTHING like the expedia listing. Google shows some of the flaws. My room was by the elevator, which means every hour or more while sleeping I would wake to the loud ding of the elevator. It was like there was no wall between it and me. The heat didnt work, and the AC in the wondow leaked. The shower sprayed all over the floor, no curtain. The place was filthy, dust, dirt, and literally blood and poop on the walls. My room lock didn't work. I immediately tried to change hotels. Between Expedia and the terrible hotel management, it was impossible to move. I paid over 1k per night on this joke of a hotel. Whatever you do, don't stay here.

The rooms and furniture are in bad shape. There were no amenities. This hotel definitely needs lots of TLC and updating. There wasn’t even a chair to sit on. The front desk said none were available. They were not what you would call accommodating. I would definitely not stay here again.

Room was neglected, black mold on the bathroom. Light bulb not working above night table and holes around a/c and top window seal plus whet taken a shower water all over the floor, no door or curtain just glass panel.

Staff was amazing, room cleaned every morning!

The staff was courteous and the location was good, however the room was super small and in poor condition. It didn’t have a microwave or a small refrigerator. There wasn’t a counter in the bathroom to put your makeup or even a toothbrush.

Fantastic hotel, located at Times Square. Perfect location.

The room was neglected and wall need painting with remolding not completed no window shades or curtains

Excellent

Property was very run

This hotel is disgustingly dirty! With the wall paints chipped off, dirty shower, and nasty bed sheets. We found stains and hair on the bed. We decided to LEAVE this hotel and communicated the issues with front desk and Expedia. The lady at the front desk asks for the pictures we took and said “I only work here but if it was you to me I would have done things differently” - after reviewing our request for refund, the owners/managers refused. We lost our money. I do not recommend this place if you want to enjoy your stay in Manhattan.

Clean, comfortable, convenient

unclean. aged everything. There is no security from the front door of the hotel to your room. Hotel kept billing bankcard for no reason 3 days after departure.

Room was dirty, horrible paint job, no work space or table. tiny bathroom

Muy deteriorado, pobre limpieza, no ofrece nada.

Room was very clean

👍

A nice location in manhattan and close to the subway, stores, broadway and restaurants/bars.

Extremely noisy doors on rooms. Hallways need a paint job and new carpet. Very noisy if you have a room facing the street. Room was clean, housekeeping was great.

El hotel tiene mucho que mejorar como la limpieza en general del hotel , su apariencia y amabilidad Su apariencia no lo hace acogedor. Lo mejor que puedo resaltar es la limpieza unicamente de la habitacion, el personal de limpieza del cuarto se esmeran.

Room had nothing, what was advertised was not remotely similar to reality. The heater/AC connections exposed make the room unsafe, no explanation given; had to call maintenance bc the heater did not turned on and the reason was that the electrical connection tripped. Had to interrupt my stay as I felt uneasy and unsafe.

I think the rooms need upgrading but the beds were very comfortable and spotlessly clean. We were on the 15th floor but had no trouble with the lifts.

The hotel was rough around the edges. There were gnats in the bathroom and there was rust and missing paint around the AC unit about 6" all around. Dings and scratches all over the furniture. The towels smelled like gasoline. The bed was very comfortable though....it feels like a very classic midtown time square VERY USED hotel.

Excellent customer service

There is cockroach on the table in the room. Key cannot access to my room and I have to go to reception for three times but still cannot resolved the issue. Very terrible and I don't recommend anyone to stay in this hotel.

Fueron muy cordiales

We were assigned to floor 15th our room was writing front of the elevator and next to us. We had the ice machine and water machine which did not work and he kept beeping all night, so I was really noisy- one of the curtains from our room had completely felt down during the night, which was super scary. And the following morning we requested maintenance to come and fix it which they did right away. So thank you for that. The building does have three elevators. Only Two of them were working but due to the fact that we were in the top floor floor 15 you will take us forever to get on the elevator so we would end up using the stairs which was really tiring. The front desk personnel could improve in terms of providing a welcoming environment. Overall day seemed very overworked and stressed most of the time which cost our overall stay, not feel so pleasant. The location is a big perk. You are right next to Times Square so it’s really easy to get around.

The Room and Staff were very helpful and nice.

The room was very clean and the staff were excellent and friendly. However, the air conditioning was not working properly and the room never got quite cold enough.

It's a good hotel in an excellent location, and with a wonderful staff. I wish their elevators and hot water would run a bit more consistently.

Decently priced hotel convenient to midtown/times square, broadway etc. Super easy access to multiple subway lines. I would definitely say it's a great value, however don't expect the room to be anything luxury, it's clean and comfortable enough, but it's a building with character. Windows are older and some street noise does come through, if you're sensitive to that you might want to consider noise.

Elevators were extremely slow. Rooms were cosmetically rough, vents in bathrooms dont work

It was love my stay.

Tried 3 different rooms hoping to find something close to the pictures. Room 1 - holes in the wall from a recent heater replacement left unpatched. Room 2 - no thermostat at all, just an empty casing where it once lived, a rickety window unit AC (in November) thats accordion wings rattled in the wind. In addition there was peeling paint falling down on the ceiling, dirty, chipped and dinged up walls, suspiciously stained desk chair (had to put a towel down) and very dated/damaged furniture. In the bathroom the ceiling vent was COVERED with a sweater worth of dust, the shower handle fell off when turning it on, the grout was either missing or moldy, and the toilet was stained. I stayed in room 2 because room 3 was across from a mechanical closet with a constant alarm going off, and no better state. I did attempt to abandon my reservation and move hotels but ultimately stayed put due to the hour and high prices for last minute booking. The rest of the hotel is about the same. The rugs through the hallways are stained/bleached/torn up. The elevators are small and VERY slow which gave guests time to commiserate over the state of their lodgings. Every ride I took someone brought up the poor state of their room unprompted by me. The pluses: the staff are warm and accommodating (it's not their fault, and they try!), the bed was clean and comfy, and the location is great. Just know you are getting what you paid for and go in with clear expectations. This is a place to sleep.