Courtyard by Marriott North Charleston Airport/Coliseum

Front desk was not very friendly. Otherwise, met my needs. No breakfast.

.

The room was a good size and the amenities were good. They didn’t clean our room after the first night. We were also by the elevator and that was noisy when we were trying to sleep.

Pleasant

Exceptional

Exceptional

I checked out a day early because of conditions digging no money back I checked out a day early because of conditions didn't get any money back

Exceptional

The pool was lovely. Upon arrival to this hotel I was completely ignored by the older white lady at the front desk and a black girl. They didn't even acknowledge me for nearly 3 minutes til I finally spoke to them and asked if I could check in. I was told I could wait lol! Neither one of them wanted to help me. So then when the white 'lady' got ready to work she proceeded to angrily check me in. She was actually shaking she was so angry. I'm really not sure what I did to piss this ugly thing off so bad but it was extremely off putting!!!! She told me they have breakfast from 6:30-9:30 but never mentioned it wasn't included. She literally didn't even speak to me handed me my keys and sent me on my way..what a couple of RUDE beeches y'all have working that front desk!!!!! Dispicable. Also she gave me the WORST possible room on the highway side of the hotel directly next to the elevator. She needs help!!!

Pool access, although only one light in the entire pool area worked In the middle of my stay one of my rooms was given away to another person and that person got into the room at midnight and they locked out the person who was staying in the room to begin with and said that we were a no-show. We booked three rooms together and checked in on a Thursday and the other person somehow was booked into our room and got into our room at midnight on Saturday. I called the manager four separate times with no call back.

Location was good. Rooms out dated. Was Extremely noisy. I couldn't stay. Had to leave and go to another hotel.

Clean n convenient No continental breakfast

Good

Great and easy Nothing

Exceptional

Very good

The hotel maids made sure the rooms were very clean. The hotel sits in close proximity to many other venues. We a tentative concert at firefly distillery which was less than 10 minutes away.

convenient location, great staff, and cleanliness,

Even though the computer system was acting up the two ladies at the desk worked very hard to accommodate every guest while maintaining a positive attitude N/A

Location Staff kept us waiting till check in time. Food was not complementary

Location Staff kept us waiting till check in time. Food was not complementary

Clean and good location Everything was great except the free coffee cup lids didn’t fit the cups in our room and that’s being ridiculously picky because that was the only thing haha no big deal.

Clean and good location Everything was great except the free coffee cup lids didn’t fit the cups in our room and that’s being ridiculously picky because that was the only thing haha no big deal.

Even though the computer system was acting up the two ladies at the desk worked very hard to accommodate every guest while maintaining a positive attitude N/A

Superb

Clean

Clean

It was nice and clean. Room was spacious and organized. A couple of staff members were sweet and helpful. While who I believe was the assistant manager was a bit rude and standoffish.

Superb

It was nice and clean. Room was spacious and organized. A couple of staff members were sweet and helpful. While who I believe was the assistant manager was a bit rude and standoffish.

Rudest receptionnist ever. No a good morning ou goodbye, just asked the last name and looking annoyed by our présence. First and Last Time in this hôtel

The room was filthy. The towel rack was dusty, there were stains in the carpet, the phone didn’t work and it was dirty and the shower had not been cleaned.

I was overcharged for my stay. I have reached out to corporate and the hotel individually and haven't received any response. The balcony door would not lock. When I reached out to the night attendant they seemed annoyed with me and at one point stopped talking with me.

Exceptional

Location They don't tell you that if you are local that their deposit is 250.00....and then took 22.00 out of deposit before check out. Gnats around bathroom sink, two bugs on the comforter on the bed...and another on the floor. Many other hotels in the area are much better.

Location They don't tell you that if you are local that their deposit is 250.00....and then took 22.00 out of deposit before check out. Gnats around bathroom sink, two bugs on the comforter on the bed...and another on the floor. Many other hotels in the area are much better.

The room was comfortable and the desk attendant who greeted me was very friendly. I was overcharged for my stay. I have reached out to corporate and the hotel individually and haven't received any response. The balcony door would not lock. When I reached out to the night attendant they seemed annoyed with me and at one point stopped talking with me.

Exceptional

Location My room was not properly cleaned. And bathroom lights didn’t work

The room was big,clean, and comphy. The staff was fun and friendly.

The room was big,clean, and comphy. The staff was fun and friendly.

Location My room was not properly cleaned. And bathroom lights didn’t work

Pleasant

The lobby was beautiful. The room was comfortable but the staff was rude . The housekeepers never cleaned the room only put fresh towels in twice and we were there for 6 days . They left our room door open after leaving towels because the door did not close unless you pulled it very hard . The property was clean but parking was a challenge and staff was not nice at all .

Very good

First night had a carbon monoxide or smoke alarm with a low battery beeping intermittently through the night (the staff saw it the following day), a super loud rattle in the ac that definitely was not putting out the level of cold air it said.

Very good

I did not receive a final bill

I did not receive a final bill

The hotel canceled my stay without telling me and ended up not being able to find a place to stay overnight, so I had to drive 4 hours back home.

Clean and quiet. Nothing

Clean and quiet. Nothing

This Courtyard was a little below the standards of others I have stayed. The staff were helpful and very accommodating but seemed overwhelmed at times because of limited staffing. The room was clean but the trash at the property was not always emptied properly. I was surprised by the "community" microwaves in the icea areas. None in the rooms. Cafe was often understaffed. Hotel lobby computer out of order.

Yes Nothing

Yes Nothing

Superb

The Property is in Charleston South Carolina is unprofessional,ghetto and despicable. The staff was unhelpful,disgusting,unprofessional. The rooms,were dirty, the management was unavailable and refused to assist. I arrived on a Wednesday, was given a room for a handicap person, broken toilets, rooms occupied for other guests. DO NOT visit this property and it absolutely disgusting!!

The location The staff was not friendly whatsoever. The entire stay there was a strong stench of dirty grease and fast food. The smell never dissipated.

The location The staff was not friendly whatsoever. The entire stay there was a strong stench of dirty grease and fast food. The smell never dissipated.

location lighting in room not adequate bistro was expensive and closed from 9:30 till 5 no clock in room charged $5 more than bookings quoted

location lighting in room not adequate bistro was expensive and closed from 9:30 till 5 no clock in room charged $5 more than bookings quoted

Exceptional

Exceptional

Clean, comfortable great staff. There was nothing I disliked about the property.

Clean, comfortable great staff. There was nothing I disliked about the property.

Superb

Love this place!!

Very good

Great staff! Nice pool and out side sitting area! Ground's need attention! I'd suggest a few ashtrays out side by the fire pit. To many buts on the ground.

Ground's need attention! I'd suggest a few ashtrays out side by the fire pit. To many buts on the ground.

Very nice Rooms

Quiet and clean

I came for a powerlifting competition needed a room with a bathtub to soak afterwards but it couldn’t be provided

Rooms were nice and tidy It was HOT!!! The air wasn’t working in the room! When we checked out, I told the lady at the desk, she said “you’re all checked out, have a good day”. She could have cared less, didn’t say sorry, didn’t offer a discount, nothing! I was not a happy camper when we left!

Rooms were nice and tidy It was HOT!!! The air wasn’t working in the room! When we checked out, I told the lady at the desk, she said “you’re all checked out, have a good day”. She could have cared less, didn’t say sorry, didn’t offer a discount, nothing! I was not a happy camper when we left!

Very good

Exceptional

Spacious room. Handicapped unit is great. No microwave and a very tiny refrigerator.

Spacious room. Handicapped unit is great. No microwave and a very tiny refrigerator.

I came for a powerlifting competition needed a room with a bathtub to soak afterwards but it couldn’t be provided

Clean, friendly staff. No microwave in room. Bar in lobby was closed on a Sat evening.

No microwave in room. Bar in lobby was closed on a Sat evening.

Passable

When got there tv wasn’t working ask bout tv was pose send someone up to fix channels wouldn’t turn nothing went ask again said someone pose to fix wasn’t till next morning before realized they fixed it

Exceptional

Pleasant

I love that I know what to expect. Everything was clean. The beds were comfortable. The staff was friendly and helpful.

Location Our room was not cleaned the whole time we were there and even specifically asked for it to be cleaned the last 2 days

No microwave in the room, there was one in the hallway that was absolutely disgusting on a table with 2 inches of dust, wish i would have took a picture of it. The bedside table wasnt wiped down good. It was glass so it showed the dirt smeared from where it was attempted to be wiped. Just over all questioned how cleaned the room really was.

Shower great and clean

We arrived late and the front desk was unable to provide a key to our room so we had to go to another hotel - this was after midnight.

The barista and two Africa American women were the only friendly people there. Front desk Caucasian woman need a class or two about customer services. They do not even greet you when checking in because of them I will never be staying at this location again.

Definitely fair for the price

Didnt eat Loud airport

We were charged twice, had to dispute the charge through Booking.com. The property was older and showed wear and tear. It was a lot for 250+ a night. There was dust and dirt in the room. It didn’t look like it was properly cleaned. There were no bedbug protectors on the mattresses either.

Small refrigerator and bed wasn't the most comfy.

Location is about 15-20 min drive from historic Charleston, plantations, beaches… There is no fee for parking which was a great benefits. We checked in on Sunday, by Wednesday, housekeeping did not came to our room. Had to make a request with the front desk. Hotel could use some updating and the ride in the elevator was scary the first few times as it would take it forever for the doors to open once on the 1st floor.

Seems to be struggling. The coffee maker still had previous users pod in it; there was a tiny bar of soap, one small tube of moisturizer, no shampoo or shower soap. No art on walls, hostess seemed unenthusiastic. Breakfast not included, so wonder if they are cutting back on amenities most hotels have. Have stayed in courtyard by Marriott in past years with fuller service and amenities.

Room was clean, elevator tricky, staff hospitable and helpful, parking good, safe, feee!

room got canceled last minute

Parking was easy. Staff was helpful.

No free coffee

The bar

I was not real happy with cleaniness, the floor was sticky.

Parking was easy, staff was friendly. Not the cleanest. Bathroom /dressing area was incredibly small for two guest with ni privacy, terrible lighting. Alarm went off a few times, no announcement to confirm is false or actual situation. I was charged 100.00 in excess of the booking as reserves for incidentals, but hostess at front desk could not explain how these funds are held and when I would be credited. She just jept saying" yeah, we lifted it, it now up to your bank", what does that even mean???

Check-in was professional, quick & helpful. Facility & room were both very clean. Will definitely return again, as long as it remains affordable. (This is classified as a budget hotel but the rates are often higher than budget).

Loved the layout of the room and the balcony was a bonus.

Bedding appeared to be from previous guest as many male hairs were spread about ( not my hair either ) Our room was never cleaned and refilled Friday, Overall I’ve had better experiences at motels in the middle of no where.

My experience was great, wish i found this spot much earlier. I would say my stay was 9/10.

SO poor attitude for check in staff, DO NOT STAY IN THIS HOTEL!

Yes

The elevators were not working properly. The business centers printer wasn’t working. Some of the staff had poor attitudes.

Everything was nice and plesant

The room was clean and the temperature was good.

Despite a 3:00 check-in time, our room was not ready until after 10:00 PM. The staff did not offer any compensation other than free beverages from the lobby area. Several other guests were in the same situation. Once ready, our room, linens, and towels smelled like cigarettes. The room was warm and would not cool despite running the AC for hours. Due to the frantic work of the cleaning staff trying to prepare rooms for other guests, the hallways were loud late into the night

Rooms were dirty. Wouldn’t take a shower the bathroom was so bad. Shelf in the closet fell on my sister’s head. Room was supposed to have a sofa. It did not.

Clean room , everything was great. Very long check in process. Had to wait a very long time for the room to be ready. One elevator worked

Very clean modern, well kept and designed experience.

It was my last time to stay at a Courtyard.

Great staff, clean rooms.

Room condition only fair

Everything was wonderful

Front desk had terrible customer service at checkin and next person wasnt any better during checkout

We were there for a very quick stay, but it was really nice comfortable clean, and the staff was amazing

My stay was highly unsatisfactory. The initial room assigned was visibly dirty. Traveling late at night with two babies and luggage, I had to return to the front desk and switch room, a major inconvenience. The second room was clean but full of problems: the phone line was dead (couldn't reach the front desk), the toilet flush wasn't working, there was no body wash, no water, and no microwave. Additionally, the overall room service was extremely poor. I do not recommend this hotel.

The first room was dirty. Hair was in the shower, refrigerator did not work, no phone in the room, red dried food stains on carpet, bracket under air conditioner was off and laying on the floor, buttons to call elevator were not working, all but 1 ice machine was not working with no sign to tell where working ice machine was. They moved us to a second room that was supposedly cleaned. In this room there was food left in the refrigerator, stains in the shower, the shower doors had a 2" gap at the top corners and flooded the floor when water was turned on, the toilet tissue holder was nasty and had missing screws, there were stains on the bathroom floor about the size of a quarter, the carpet was sticky and paper towels had been stuffed in the strike plate on the door such that it would not latch, the latch on the balcony sliding door would not lock and there was no security rod for the sliding door. The thermostat on the wall did not work. A tractor trailer was parked outside with the refrigeration unit ran loudly. The front desk folks were friendly and tried to help. They were apologizing. If it was remodeled, it was very poorly done. They could not find a way to compensate us because we are not members of the rewards club.

It was nice

It was awesom

Breakfast should be complimentary free.

Staff was very nice and helpful. Room was clean. Property was not quite what I normally expect from Marriott, but the room was comfortable.

Dirty towels in room, no soap in bathroom. No starbucks coffee past 9:30.

The staff was excellent!!!

Went to other Marriott previous night and got goodie bag, great welcome, free breakfast and low noise. Totally opposite of this place seems should be relatively same but way different.

Very nice room.

Renovations are great. Check-in staff has attitude. All other staff are very nice and helpful.