Hilton Garden Inn Olive Branch, MS

It was an okay stay. I expected a bit more of the room quality for the price. I was on the second floor, which seemed nice, but there was a smell of moisture. When I first got into the room, it still smelled of moisture, and the carpet was damp enough to wet my socks by walking a few feet across the floor. I stayed four days and room service never collected dirty towels or changed the sheets. Overall it was a roof over my head, but I would choose somewhere else next time or ask to change rooms.

Fast easy check in. Very friendly front desk staff. Great location. A full size fridge would be great. We like to refreeze our ice packs for our cooler and there was no freezer in the mini fridge. In addition, the mini fridge was not very cold so we added extra ice and kept out water and food in our cooler. That really is the only reason why we will try to stay at the next door Marriott on our next trip since they have full size fridge.

Did not receive my $25 property credit. The front clerks had no idea what booking.com was talking about.

Superb

Passable

Very good

House keeping steals my stuff without even cleaning my room

Exceptional

Very nice!

Room was very clean, the ceiling in the bathroom had a leak, informed staff, housekeeping gave plenty towels

The bathroom could’ve been cleaner

Cleanness of the building outside an inside.

The staff was very helpful, friendly. Cleanness of the building outside an inside.

Exceptional

Clean Nothing

Clean Nothing

Exceptional

Exceptional

Phone Receiver broken in the room. Carpet had a sticky kind of feel. I was upset by the whole situation and passing of the buck. I don't think I'll use Expedia OR stay at a Hilton Hotel again!!

Very clean. Nice staff. Safe area.

Exceptional

Very good

Clean room, friendly staff. Just did a one night stay when attending a convention.

Great room and staff. Good food and drink. Ice cold pool was a let down but overall a great place to stay

The hotel itself was really nice and so were the rooms The bed were hard and there was no cushions for the patio furniture which made it uncomfortable to sit on

The hotel itself was really nice and so were the rooms The bed were hard and there was no cushions for the patio furniture which made it uncomfortable to sit on

Exceptional

Hotel was fine but got no sleep due to loud guests. Staff tried to help but had to drive 12 hours the next day on 2 hours of sleep.

Exceptional

Exceptional

The parking is terrible, you have 3 hotels in one parking lot 🙄. I book a room thru Hotels. Com only to get there and not have a room. I booked it when I arrived that night. We stayed in room 426 the room had a vent in the ceiling and we heard a motor 😳 like sound all nite . Then when morning came someone on the night shift had checked me out Soooooooooooh. 3 people can into my room every hour, until I call the front desk

Superb

Wonderful, very clean. No Breakfast buffet though you have to pay $20 person for it.

Pool out of service Washer machine not working correctly Not the cleanest room Not enough front desk staff Pros: Bed was comfortable A/C worked well

Exceptional

Great location and close to everything. The staff was warm and friendly and the breakfast was great. We were in town for a funeral service so we weren't around the hotel much but the time that we were we enjoyed the ambiance

First night, I heard constant “shortage” noises coming from the fixture which was clearly a major electrical issue that was unable to be resolved. The end up turning off all of the fixture connections in the room. Never was granted new room as promised.

Clean room, good coffee system, quiet. Staff were very friendly

Exceptional

Exceptional

Everyone greeted me with kindness. My room was clean and the aroma in the room was fresh.

Exceptional

The staff, Toni was my server, Floria made me a drunk Everyone was so kind and professional

Clean and comfy room, breakfast was great! I enjoyed my stay.

Everything else

location good, food poor restaraunt food aand service sat. night

The bed was SUPER comfortable. The shower was perfect. The only possible complaint I have is the smell when we first walked into the room. It didnt smell fresh. Just kind of.. stale air. The air unit was on and it felt fine, but the smell wasnt good. One more thing was the bartender. She was super super slow and chatty.

Had little toilet paper in our room and the light switch was broken next to bed

Good Good

Amenities

Staff support lacking

Room was very clean and staff very friendly.

Nice place for traveling

This hotel is not to the standards from what I expect from a Hilton property. The smell throughout our floor I was on was unpleasant and the hallways were dirty. The bedspread had a stain and the bathroom wall filthy

Nice area! Nice rooms! However, room needed some attention to details from the maintenance department!

Ny room was okay..I couldn't get the heat to work in the room.

Amenities and staff

Staff was on point, rooms were comfortable and clean.

Enjoyed

The room was standard and acceptable. The only problem was the thermostat kept changing temps on us. We will never stay here again. The rude food and desk staff are unacceptable for any establishment, especially a better hotel like this. I wish i could could get my money back, but i know that is impossible. Worst stay at any hotel in years.

Room had mold on ceiling in shower, went to stay at another hotel.

The hotel was spotless and in a great location. The lobby was beautiful. The staff was friendly and accommodating. It’s a great place to stay!

My shower didn’t get hot and the staff at bar was very rude

Y

Cleanliness , friendly staff, and location No complaints

Room was nice. People above us made a huge racket at 3:00 am waking us both up. Other than that stay was good.

Did not have opaque window coverings on window overlooking adjacent Walmart parking lot. We had to rig a window covering using closet hangars with clips. Bathroom door was very loud when opening and closing.

Staff was wonderful, even though we had to wait for room to be cleaned it was a wonderful stay.

Guest Rep Naomi heard my desires to be on the front side near the expressway side and without any hesitation she moved us to a room that made me feel comfortable and safe… Thanks😊

Room and linens were dated, bed uncomfortable

Rooms smelled awful. Multiple other guests complained of this with a solution from the front desk that they should spray air freshener. Filthy carpets. Broken furniture. Toilet seats lifts up and moves when used. Wall panel fell off between the beds.

This hotel was in a very convenient area. Central to just about everything. The staff were friendly. Breakfast was good. I will say that more handicap parking is needed near the entrances to the hotel.

Front desk young lady was super nice and bartender made the best mule! Thank you

I have no complaints one of the best hotels I have stayed at

Property needs to be thoroughly cleaned. Found a lot of hair in the bathroom, on the tables and floors! Additionally, the hallways were not vacuumed. Saw the same crumbs and food from when I checked in to when I left and I was there for two days

Mild in shower, very damp feeling in the room

Staff were professional but not over friendly which is fine but didn’t seem like they cared if you were there or not. Room wasn’t very clean but it was ok. Bed was very uncomfortable and pillows also. Back ache as soon as I woke up.

Squeaky bathroom door & the luggage carts sucked. Everything else gets a four out of five.

The stay was great. The only thing I didn’t like was the fact that there were four people in the room and they only give two bath towels other than that I’d stay again

Location

Great service

We stayed at Hilton Garden Inn all the time, but this one was by far and away the best one we’ve ever experienced. The lobby was beautiful. The bar area was fantastic. The staff was great. The outdoor fire pits were lovely. And the parking area was well lit and very safe. Located just a few minutes off the freeway. It was super convenient as well.

Was good and safe and clean room staff was excellent and the catfish dinner at the bar were amazing

It was very clean and the room was in top shape.

Well kept facility everyone I encountered from checking in till check out were friendly and professional. I would not hesitate staying in again in the future.

Good room

Very nice hotel

Nice hotel very clean.

Bathroom door wouldn’t stay open and there was hair in the bathtub drain.

Ill definitely be back!!!

Food was horrible and for the expensive prices u expect it to be exceptional but it was bad.

Lovely everything Loved everything about it

Everything was clean

It was amazing

Clean

Love the indoor pool . & staff were really nice!

So i checked in and immediately the smell of pot was everywhere. The lady at check in was nice but a little confused about 3rd party reservations. I then proceeded to the bar/restaurant and i placed an order with an older women. She took my order and money and never offered me my change. When i mentioned it to her she just smiled and walked away to talk to im guessing regulars at the bar. I was told it would be ready in 15 minutes. I saw my food come up to the window but she was to busy so it just sat there till she decided to get up and tab her friends out, and the i was the only one left. I proceeded to my room and the pot smell just got stronger. In the hallway was a toilet plunger that was also still there when i checked out the next morning. The room smelled very moldy and the sheets and bedding were very wrinkled. The bathroom was ok but the towels were wrinkled up like the sheets which im going to assume is from them being thrown in a bin and left for awhile or not properly dried also could be why it smells moldy in the room. I have never gone to a hilton like this and probably will be only staying at Marriott at this point. One last thing i paid for breakfast but decided i didnt want anymore surprises so i left

Pet friendly although costly.

It was beautiful

The room was spacious, clean, and well-maintained, with comfortable beds and modern amenities like a mini-fridge, microwave, and coffee maker. The bathroom was spotless, and the water pressure in the shower was perfect. The on-site restaurant served a great breakfast with a variety of options, and the staff was attentive. I also appreciated the 24-hour fitness center and the indoor pool, which were well-kept and not overcrowded. The hotel’s location was convenient, close to restaurants and shopping areas, making it easy to explore the city. Parking was also hassle-free. Overall, I highly recommend Hilton Garden Inn for its comfort, cleanliness, and excellent customer service. I would definitely stay here again!

Very pleasant staff.

was a convenient location.

Hair in the shower

The atmosphere was nice and clean and quiet. the staff was friendly. the workout facility was impressive. overall i and my wife enjoyed our stay

Hotel room was dirty with leftover food in the fridge. The automatic blinds were broken and I was given a room that was different from what I reserved. No discount, but was offered a free breakfast but I was checking out early so that didn’t help. Paid $284 for the night. Definitely not worth it.

Overall the stay was great.. loved that breakfast was prepared at request.

It was a ok stay but u can hear everything from folks walking, talking, taking a bath. And the bathroom smell like raw sewage and it was to hot even tho it was cold outside that was to hot. Very uncomfortable to sleep. Would I stay again maybe not.

The hallways and elevators were dirty. The sheets on the bed were filthy; guest services had to change my room. Additionally, there was no hot water in the second room.

Nice clean convent location

Pleasant

The room was dated and did not match the decor or feel of the reception area. The beds weren’t well made and the covers, while clean, were dingy. The blind did not work so we had to manually lift it for daylight. And there was no place to hang clothes.

Clean, friendly staff and great location.

The forth floor was terrible. It smelled so toxic coming out if the elevator and the room was worse. The entrance floor was sticky. I informed the front desk worker and was given a new room on the first floor which was so much better. I am glad I stayed for only one day. I could not get my money back if I left, so I stayed.

Staff were helpful! It would have been cheaper to book directly at the hotel than use an app.

Having a restaurant in house was a huge plus.

The whole experience was excellent will def stay on my next trip

We only stayed here for one night while traveling through but I really enjoyed our stay. The hotel is very organized and clean and we had a good night’s rest. They have a great indoor pool and common areas. The room has a big TV and everything looks newer. There isn’t free breakfast, though.

Everything was great with the exception of my room floor being slippery. Breakfast was wonderful.

The door to the room didn’t open unless extreme firm push was apppied. Room was tidied but had a damp smell. There was no hair dryer. When i asked the front deak for one to be brought to the room, the person said I would have to come to the front reception to get it.

One of the better hotels in the Memphis area to stay in.

I loved that it was literally walkable to all the eateries- chilli's, ole charley's, wendy's, krystals, etc and walmart. and less than a quater mile away was a beautiful park that had a great trail for running each morning, along with mallards and lake views.

When we arrived was told by the hotel they had overbooked, so we didnt get to stay in the one we had originally reserved.

This hotel was absolutely dreaful! From the outside you felt as if you were walking into a warm welcoming environment. As soon as we checked in it was pure hell from there. The front desk staff were lovely and gretted and welcomed us. When we got to.our room the room smelled like roach spray! The bathroom smeeled like a sewer and the toilet was barely comnected to the floor!! It was absolutely digusting. We had a 15 hour drive ahead of us and we checked out and slept in the car because the smell of the room was unbearable. I would NEVER suggest this hotel to anyone!

Very nice place. Good location. Staff was super friendly

We checked in on a Thursday and checked out on the following Tuesday and not once did our room get cleaned even after requesting on several occasions. We even had one front desk person get an attitude with us after asking for towels and requesting a refund. We asked for a manager to speak with, and the manager on site was off for the entire time we were there. The employees seem stressed and understaffed. We will be calling the manager for some sort of compensation since we never got our room cleaned management myself and hate leaving bad reviews, but I feel this is warranted.

The most disgusting experience ever. 5 days not a single day cleaned disgusting all around beware not a hilton experience

Room was nice size. Cleanliness was questionable. Staff was not so friendly and welcoming.

Staff was rude. Didn’t receive my points after staff switched my room.

It was great

The hotel is amazing and the staff was great but the restaurant was horrible. The food taste like off brand frozen food and the prices are crazy high for the quality.

Room was clean but smelled awful!!! Could barely sleep because of the smell! It had a sewer smell, like old smelling dirty carpet that they tried cleaning! Unbearable.

Nice clean rooms

Not recommended

All of the staff is extremely helpful and friendly. Our room was clean. We enjoyed our stay.

We rented 2 rooms, both of which were very obviously not thoroughly cleaned properly. The 3 different desk staff members we dealt with all had bad attitudes and made it very obvious that they didn't want to be there.

The stay was good and clean

Breakfast is 15 per person. Overrated is an understatement.

Everything was wonderful

Stay was great but was charged for dinner & tip. We didn’t order anything to eat at hotel.

Awesome property. I love the convenience

It's always great that the property was extremely clean and well appointed but the staff was absolutely amazing. Great group of people with the best personalities. Make you feel like you're at home.

A sign in the smoke filled lobby stated "Nonsmoking rooms available". Either mold or permanent black hair dye stained all walls of the tub. Toilet loose. I will say that the room was as clean as possible, as were sheets.

Loved the area, very clean and peaceful. Restaurants and shopping in walking distance. Only problem I had was the cold water to our shower. It wouldn’t get hot for anything, but the hotel was clean, guest service was very polite.

Nice restaurant.

Nice place to stay.

The hotel was fine. The booking process through Expedia was terrible. Don't expect to be able to talk to a live person if things go wrong.

Very polite and helpful.

Nice hotel

The bed was SOO comfortable I slept well and the breakfast staff was soo kind

Easy fast check in; courteous employees; clean rooms; very nice would def stay here again

Helpful staff and comfortable!

Friendly staff. Quiet stay. Very clean room. Will return.

1st room was dirty, hair on bed spread, stained walls, dirty counters. Gave us new room, dirty walls, stained counters. The 3rd room they moved us to had stained walls. Stayed in 3 other Hilton's on this trip and all were great. Very disappointed.

Good

Nice clean hotel.

I was pleasantly surprised by our stay at this hotel. The staff were courteous and helpful. I enjoyed the breakfast and some of the dinner options. We would stay again if in the area.

Check in was good. Room had large stain on rug by bed. Overall the experience was very good.

Nice hotel in a good area.

Impressive. I think I will start staying in Hilton Garden Inns more often.

I have stayed at other properties in the area, and this one thus far was my favorite. I would stay here again.

Very friendly staff. Awesome hotel. Will definitely stay again

Everything was great pool was a little cold

Everything was great, the staff was nice loved the room and bed was so comfortable...we will definitely be back...

Shelby at the front desk was great!

Our room was late when we got there it was not ready we had to wait no coffe station I’m the lobby and you could hear everything in the other rooms!

Overall the stay was good. There was popcorn in the floor when we arrived.

It was terrible from the 1st night and only got worse after that! The heat didn’t work properly, the guest service rep Summer is very F rude, housekeeping didn’t clean our room, and all we kept getting was excuse after excuse! I WILL NEVER STAY HERE AGAIN OR RECOMMEND ANYONE ELSE TO EITHER! RUN IN THE OTHER DIRECTION AS FAST AS YOU CAN!

Ok

Everything was nice except the people in the room next door were very noisy and I could not sleep.

New hotel with restaurants in walking distance. Had room service for dinner one night and it was excellent. Great experience overall.

Overall great experience. Pay attention to entrance trash receptacles, my bathroom counter need more attention. Called but did not receive the attention it needed.

Great guys, just janky old shades

Friendly staff when checking in

We always stay at this property when visiting family in Olive Branch. They are always friendly and the room is clean. Beds and sheets are comfortable.

Rioms are very nice and clean. We love the pool and workers are friendly and helpful. Always love to stay here

Great hotel! Very friendly staff

Hotel could use a little better cleaning. Breakfast wasn't best, you pay an addl charge it's all cooked to order so lots of waiting around. Chef seemed to have a attitude... Overall enjoyed our stay.

The bathroom door didn’t close all the way and would make a noise when opened.

Extremely noisy. State of rooms has gone downhill over the past 2 years I've been staying here.

It was fine.