Hyatt Place Baltimore/Owings Mills

Unfortunately, the room was humid. The carpet was damp near the sink. The carpet and couch had stains. The room phone was visibly dirty.

Property was maintained. Staff was pretty nice except for one girl at checkout on Monday morning at 4 am. Towels were thin and hard. Need to upgrade that. Overall I enjoyed my pay.

Good

The television wasn’t working. The elevator was broken down. The water was working at certain times.

However, the free breakfast with Karen, the morning server, was extremely delicious. She was helpful, kind and accommodating. She found a way to make daily breakfast an enjoyable experience. Pauline, the front desk clerk and bartender, was notified of patrons violating the pool rules. She immediately resolved the issue. Great staff at Hyatt Place. I will definitely book again. I am looking forward to the completion of the renovations for my stay next June. Thank you Karen and Pauline for an amazing experience. Additionally, the manager listened to breakfast ideas, and the next morning, Karen made it happen. Awesome experience!!

Ok.

The place smelled like weed and the bathroom was poorly maintained. The toilet was loose and the shower was missing it's liner. The kitchen didnt exist so getting an easy meal was not an option.

breakfast was horrible. a man was seen setting up the plates after smoking a cigarette never washed his hands.

The room had not been clean hair as every where from the shower on linens. Dust on bed and nightstand. Bed was comfortable however I brought my own bed lined and bath towels. For a Hyatt property I expected more. This was the my worst experience with a Hyatt property

The first room I received the carpet was dirty and so was the couch. Then I was moved to the fifth floor, where they are remodeling and the second room the carpet had stains the couch had stains and the TV did not work, but I decided to just stay at the room because I was told there weren’t many rooms available because of the remodeling.

Clean room. Friendly staff

Bad

It was good very peaceful

The smell of weed permeated the premises. Free breakfast was adequate but the coffee was horrible. The parking was not plentiful. I came back late in the evening & there was actually 1 spot left. It was down a hill & as a older single woman I felt very unsafe

Great place to stay.

Exceptional

Very good

Exceptional

Close to my event No outdoor lounging area. Dining area is right in front of entrance to hotel. No real dining area.

Front desk staff was very rude and unhelpful, did not seem to want to be there, pool could have been much cleaner . Given attitude when simply asking for a bath towel . First time coming to this hotel and I definitely would not recommend

Exceptional

Passable

Everything was great... Everything...

Everything...

Charged me a huge deposit for no reason and still haven't returned it. Will be disputing with ccard

My son and I enjoyed...

Charged me a huge deposit...

Dirty, filthy and unacceptable. Bathroom, towels, couch, broken door latch, the worst I have ever seen and I've traveled to 6 continents. We had to leave and go to another hotel because of how dirty the room was upon our arrival.

My son and I enjoyed our stay and if needed will stay here again.

Overall very clean and quiet They didn’t have enough towels. I had to go buy some for me and my family. Breakfast they had French toast but no syrup. Pool was way to cold

They didn’t have enough towels. I had to go buy some for me and my family. Breakfast they had French toast but no syrup. Pool was way to cold

Room was clean. No waffles at breakfast but can’t argue with a free meal. And the staff was okay. I would come back. Did have construction but I didn’t hear it luckily but something to be mindful of.

The only thing I did not like was rooms are not cleaned daily. We were told you have to stay at least two days before you get a “light cleaning”. I stayed three days and room was not cleaned once. They had a shortage of clean towels as a result of this policy.

Overall the staff was very accommodating and I really recommend staying ther. Very close to anything you want

Superb

Superb

Everything was great

Pool was too cold

Pool was too cold

Great variety! No body wash in the shower

Great variety! No body wash in the shower

The staff was great. The new room was terrible. Construction still going on

The staff was great. The new room was terrible. Construction still going on

Exceptional

The property is dated and needs some work but overall my stay was fine. The staff was nice and the location great for what I was in town for. Just make sure you wear socks/shower shoes. The carpet is not appealing.

Just the location First the bathroom was locked, they changed it midnight to a different room, later the other room did not have a working air conditioning, we just had to keep the airflow on but it was very hot

Just the location First the bathroom was locked, they changed it midnight to a different room, later the other room did not have a working air conditioning, we just had to keep the airflow on but it was very hot

I stay here a lot because of how welcoming and accommodating the staff is and I always have a great experience. The rooms are clean and it was something that is out of places always fix immediately.

But the bed was good and got a great night's sleep.

Exceptional

The place was dirty. The lady at the front was unfriendly. The pool was freezing. Breakfast was unappetizing. I will not be staying there again.

The place was dirty. The lady at the front was unfriendly. The pool was freezing. Breakfast was unappetizing. I will not be staying there again.

Breakfast was ok. Location was great.

Breakfast was ok. Location was great.

The rooms were ok, staff was amazing, breakfast was wonderful I didn’t utilize the bar.

Dirty carpet, no shower gel or shampoo, old furniture, sofa needs to be replaced and desk

They are under construction but we had no interruptions from that.

The spacious room just like suite No microwave

The spacious room just like suite No microwave

Met our needs for a...

Met our needs for a short stay. Everyone was comfortable.

Very good

Clean and quiet

Clean and quiet

Exceptional

A bit outdated, but clean and a good breakfast

The room was very nice and modernized. It was clean and comfortable. We were one of the first guests to stay in the news rooms so that was excellent and very thoughtful of the staff. The breakfast had a good variety and it was delicious. It was overall a very pleasant experience.

Beds are small in the double rooms, the tub was clogged water wouldn’t go down as you’re showering. Breakfast needs to be included for free not an additional cost.

room could have been a tad cleaner. the staff, breakfast and kitchen area were nice. The elevators were under renovation.

Very good

no heater in the pool

Spacious room, friendly staff, very clean Breakfast & no microwave in room. Room definitely needed updated

Spacious room, friendly staff, very clean Breakfast & no microwave in room. Room definitely needed updated

The location was basic with no exciting features. The mattress was HARD. The breakfast was unappetizing- soggy french toast sticks, watered down juice, and unappealing sausage. The ice machine was in the kitchen, so you had to go to the front desk for ice. The staff were not rude but not very hospitable. My room had cobwebs in it.

The staff person that checked me in was very rude. No professionalism at all. She even blame me for not doing her job and telling guest the hotel policy. She does not even smile and seemed annoyed, like I’m bother her.

I love the breakfast food No microwave in the room, I did not know if there have a small gym or not

I love the breakfast food No microwave in the room, I did not know if there have a small gym or not

Exceptional

Good

Exceptional

Good stay. Would recommend

Didn’t eat breakfast. Everything was fine

Didn’t eat breakfast. Everything was fine

When checking in, they fail to tell us that they were remodeling, and there was lots of hammering early in the morning

The free breakfast and 24hr fitness center I had to switch to another room due to an ant issue

The room was big and enjoyed how quiet it was The TV gave us a hard time working but we were not there much any way

The room was big and enjoyed how quiet it was The TV gave us a hard time working but we were not there much any way

The free breakfast and 24hr fitness center I had to switch to another room due to an ant issue

one of the best hotels in baltimore county n/a

Well, they are renovating this hotel so there are some things in the room that hopefully will improve. The couch has torn cushions ,no micro, floor has red staining on several areas other than that , it was good. Staff was very friendly.

Superb

Exceptional

Staff was lovely and the room was large but the rugs and couch were stained and felt a bit dirty! With improvement there the stay would have been excellent.

The hotel is very clean. My room has a king size bed and a full size sectional sofa that converts into a full/queen size bed. The room is practically an efficiency apartment/room with a very small kitchenette but without a stove or microwave. Also the free breakfast is very good, more than most hotels offer in their Continental breakfasts. I have been here for 2 nights and extended my reservation online for a third night and am just now going to check out the indoor pool so as long as there aren't any real issues with the pool I won't change my review.. I truly have no real complaints and will be back again!!

Estuvo aceptable

A lot of noise in my 4 floor no respect at all

Quiet comfortable and great location

Comfortable bed, hot water thats it The room had Roach in it. Changed room then hesrd loud banging from construction. I found hair in my Breakfast, I through my food away just disgusting ? The pool was freezing cold couldnt get in. No microwave in the room. Its a charge to use the room safe. DONT STAY HERE!

The walls and the ceilings are made of toilet paper. You hear everything hopefully they put sound insulation in their renovations.

Renovations were in progress

Came to visit Stevenson University, which is only a 7 minute drive from this hotel. Very friendly staff upon arrival & leaving. Breakfast was excellent. The rooms are very nice, no microwave though. Have to go down to kitchen to use the microwave. Nice pool & fitness center. Plenty of shopping centers and restaurants within a 3 mile radius of the hotel. We ate at Red Lobster. This hotel does have shuttle service. My husband and son's loved the stay and we will definitely stay here the next time we come to Owings Mills.

Good

everything was good, clean and fresh

Location, kind staff, comfortable beds, quiet In need a plumbing updates - vanity sink didn’t drain shower head was “meh”

The rooms are nice and spacious.

Breakfast was good

Wonderful stay

The room was laid out nicely, basically a separate sitting area. The room was very clean. There was a bit of litter on the hallway on the first floor by the elevator.

Fruit was lacking. Room wasnt cleaned well.

The room was clean but there's a lot of things that need to be upgraded like the floor had stains on it the couch had stains on it too. I understand they're going through renovations, would I come back yes I would because I'm excited to see what it looks like after the renovations.

When we got there to check in the room we had booked was not available anymore and we had to stay in a different room which was smaller than the room we had booked.

The Hotel and rooms were clean and the atmosphere was welcoming.

The indoor pool The staff

Breakfast didn’t have choice

No bedding for sofa bed.breakfast good

The hotel was very clean and quiet. Staff were friendly.The breakfast was wonderful! We loved that it was very dog-friendly. Nothing.

Room was clean , a few spots on the room carpet and i never asked for a handicap room but that's what I was given.

The property was very nice. The room was clean and comfortable except I found hair in the sink but I cleaned it. Other than that everything was good.

The staff were very friendly and professional. The hotel is in process of renovations. Our room was very roomy. We liked the kitchenette area. However, it definitely needed to be renovated with carpet, new furniture, ceiling in bathroom, needs towel racks to hang towels.

Location was good for Stevenson University and restaurants and shopping.

Clean room. Great design. Friendly guest services

Stay was fantastic rooms were clean and well kept

All good

Room was amazing and so was the staff

Couch smelled, hotel smelled, had to check out early and go to another hotel.

The carpet had burn marks all over them , it was stains on the couch and the man across from us accused my 12 year old nephew of smoking in the hallway when we was leaving mind you he had all our bags in his hand and after we told the man to go back in his room he continued to argue with a child and we told the front desk and they did nothing at all this was my worst nightmare experience here by far I will not be coming back it made my nephew very upset to be accused of something he wasn’t doing. We will not be going there again.

The room was beautiful and the staff was very courteous. My only issues were that 2 coffee makers in a row did not work! And I do like my coffee. And for some reason, the elevator was not functioning at 4am when I needed to leave for the airport. Other than that, a very nice stay!

Took my money and gave me a hard time with getting my deposit. Still waiting to get it back.

cleanness from parking lot and back! entrance, front desk hallways and room !

Yes

Aeesomev

The staff is amazing

The first room I stayed in, the shower was stopped up, I change rooms the 2nd day, and the heat was pumping out cold air

Cons: Parking lot a mess after it snowed FIVE days before my stay! No microwave in room, breakfast wasn't good (soupy oatmeal, crunchy eggs), no lotion in room

There was no control over the establishment there young kids and the drunk and high teens took over the place and made it their playground… the staff was bullied and left to clean up the mess.. 10 or more to a room is crazy… if you looking to throw a party and trash the place with no consequences this is your place for sure… my stay was dreadful

Yes everything was great but the pool was freezing could not get in

Indoor pool wasn't heated nor advertised as such. That was our going to be our entire activity. The woman at the desk gaslighted us when we checked out early saying you need to go all the way in to get used to the water. My son did go in and swam until he couldn't feel his hands anymore. With it being 10 degrees outside an unheated pool was like going in the polar bear plunge.The tv required payment for watching anything. They wouldn't refund our second night even though we checked out at 1pm for these reasons. Finally the hallways, elevators, and parking lot all reeked of weed.

Always a pleasant stay. Rooms are clean. Front desk is always courteous. Nice breakfast. The hire late security can be aholes. But other than that I enjoy my stay every time. I stay there 5 or 6 times a years for the past 5 years. Legitimately a good place to stay

Excellence staff, clean room and comfortable stay!

Fantastic, friendly staff, great location, clean, quiet and comfortable room are standouts for me. Arrived the day after a major snow storm, and although it was a little rough getting into the property, I enjoyed my stay.

The room was clean

The staff was very friendly

Staff at desk at check in

There were a variety of healthy and delicious food options.

Was very basic and bare minimum for the place. Lower ranked hotels are better than this sometimes.

They had bed bugs they but me in another room and that was fine

It was adequate for our brief stay!

Clean room and nice staff

It was wonderful great costumer service and friendly staff. The only is that the water in the pool was extremely cold. The room was nice and big

I did not attend bfast

yes

i was charged twice and 4 days later still trying to get my refund back, getting transferred between expedia and hotel. upon reservation at expedia i chose pay at the hotel and i did so as i checked in but hotel charged me again in my second credit card that was on file under expedia account. not sure if this

The room was dated and disgusting.

Honestly, this place was horrific! It’s super outdated and the staff is rude and bland. I will avoid this hotel at all costs. Great customer service is truly a lost art! The hotel room wasn’t properly cleaned, the mattress had no bottom covers, and the carpet had holes in them. Never ever again!

Rooms needs to be updated but excellent breakfast

I didn't Not enjoy my stay no smart TV . Kids running in the halls playing on the doors .

Very pleasant place.

Absolutely unacceptable, no microwave was in the room, heat didn’t work and refrigerator was not cold.

It was nice stay. Staff were pleasant and friendly but just wish bed were softer and pillows better quality. Also shower temperature could have been warmer.

Okay thank you great excellent

Seriously outdated and run down. Rip carpet, wrong coffee pods so couldn’t use the in room pot. Refrigerator did not work, old plasma tv that radiated heat. Staff not friendly and an outed wavier paper printed and had to sign. Breakfast looked gross and coffee was coldly

Everything was very nice.

Everything was gemre

When we arrived the hotel, the front staff welcomed us warmly. The room was clean, and the beds were comfortable to take a rest.

The Hotel Manager provided excellent customer service and ensured my entire customer experience was awesome.

Amenities and bed

This hotel has a beautiful loby abd excellent breakfast with sizeable rooms but the rooms are outdated with old TV and the carpets and couch are diety with stains.

Yes everything good but they need to put a comfortable chair in the room the sofa is not comfortable

Great Hotel!

Not at the time

Staff writer as friendly on check in the hotel is clean and the room spacious.

Needs updating but very clean and friendly.

The night staff was so freaking awesome, she made my evening with her courtesy. It was my husband's birthday and she sang to him. Now whenever we come home and need a place to stay, this is our go to hands down on our side of town. We haven't been down in a while and so many things have changed. I always love the king bed room. You get the feel of a suite because of the division of a couch/living room feel and on the other side a bedroom feel as if you were in a studio apartment. The room was clean, but my problem with this visit that it was long strings of hair on the hand towels, the mirror on the closet door was tucked away to hide a crack which we noticed this morning because we got in late the night before. I booked for a room with a tub, and I got a shower. Maybe, I have been spoiled by this Hyatt, but even checking out, although the young lady who was at the desk greeted us... I was confused when I was asking about check out and I asked how would you know I checked out as she didn't ask for anything just told me to stick the keys in the box. She then said your room dooe is right there on the key. I was like wow. What happened to personal touch. You don't even need to speak to the patron, just drop off the key... I mean wow... it's one thing when you drop of the key and no one is at the desk... but ok. Maybe I have to rethink my choices when I come home again.

Good

Staff very courteous

The room was in good condition overall, but the room’s carpet made the room have a dirty musty odor.

The room was spotless and staff was courteous

Nice staff

Room needs to be updated , the tv is old maybe from the 2004-05 could barely watch anything on it .

Beautiful hotel and room. Nice breakfast selections.

Everything has been amazing. Stayed for an extended stay because of work. Breakfast staff led by Mrs. Shanon is top tier. Very accommodating. The GM was on site often and quickly provided the experience that you would expect from a Hyatt. Cleaning staff keeps everything clean and tidy. I would recommend them getting a second microwave for busy days since there is only 1 located in the cafe area. My favorite when I'm in the area

Everything great

Great

Staff was super helpful and friendly. Rooms were clean, pool was nice. Breakfast was well attended to and actually tasty. My only cons are that there aren’t microwaves in the rooms. And ice machines are only on certain floors. But if you’re on the first floor you have to ask staff at the front desk. Which means waiting for ppl to check in or for them to get off the phone, etc.

Check in was smooth and the room was ready for us upon arrival. Only one person at the front desk and he was busy but very pleasant. We had a room on the 6th Floor. It was spotless. However, we booked this room for 4 adults and it was only set up for 3. We had to get extra towels, etc. But not a problem. We stayed 2 nights. Our room was never serviced except garbage was removed and towels replaced - again just for 3 people not 4! Our beds were never made, etc. That was disappointing but we survived. Had a very loud commotion in the hall Friday nite that was very disturbing(woke us all up) but not the fault of the hotel. Breakfast was better than expected with lots of choices, very organized and we enjoyed it. The hotel was very crowded and it didn't help that there was only one (1) working elevator. Overall, we would return. The employees are extremely friendly and we appreciated that. It was a good value.

Clean and quiet

Nice, neat hotel. Breakfast was delicious. Staff was courteous.

Awesome

weirdly slow. So slow that we decided to walk up 7 flights of stairs rather than wait in line .

Nice staff, good breakfast, good location.

Pretty generic but rooms are clean.

Room was in need of a remodel

Excellent

I enjoyed my stay there.

Have a child no microwave, no tub, pool was not serviced while I was there

The room was exceptional, and the front desk staff was very courteous!

Clean room freshly made breakfast

Friendly staff

Room was very musty. Staff was nice

Front desk staff are amazing, Nadia is a good representative of the property. Very patient with customers

Kitchen staff was awesome. I think the 2 ladies that was serving food names were Karen & Shannon. Outstanding efforts with the upkeep of the kitchen, greeting everyone, & making everyone feel comfortable & welcome.

Need some updates and remodels

Room was clean and spacious

Very friendly staff, clean but older property with stains/wear on carpet. Okay breakfast buffet but had to reheat eggs and sausage cause lukewarm. Nice little bar with good options and TV.

Just what I needed

The room cleaning service was inconsistent

Check in was very disrespectful. I have stayed many times at this property in the past and never have I been treated so disrespectful

Exelent

The staff was friendly and polite

The room was great. The staff was very friendly. The prices of snacks were very high. The breakfast was good, but tiny and with a lot of people staying there, it was quite chaotic. We will be staying there again, but definitely bringing our own snacks.

Front desk not knowledgeable and caring about customer needing housekeeping services. I was told I couldn’t get housekeeping daily even while staying more than one day.

The property is a 10 minute walk from the shops. In bad weather, you'll need uber

Worse experience . Disrespectful receptionist

Bkfst was meeeeeeh!

The manager was dismissive even tho I have video proof of roaches in my room . They’ve charged me twice 650x2 although they stated the 2nd charge is a mistake and will be refunded. Other staff members were nice . Breakfast is blah . Came for a wedding and glad I only stayed 3 days . 2 of those days I seen roaches on separate occasions. The 3rd day I left hours early before check out .

The staff was very friendly and kind.

Hope they will get the second elevator fixed, the wait for the elevator was long. Other than that enjoyed our stay

An old building that could use renovation. Not as nice as the online photos.

My stay was horrible. The remote on the TV was hardly working, I called down to get batteries and was told “no one is bringing them up, you’ll have to come down if you want them”. Who says that even if that is what I needed to do…the wording was insane. I ordered food…only one elevator was working and crowd was coming in…you can imagine the wait for the elevator down and back was insane. I went out one of my days, no one came to make the bed or refresh the towels. It was horrible…left a bad taste in my mouth and probably will never stay there again.

Yes

Property is tired. Several repairs needed in my room.

The elevator was going through maintenance, had to use the stairs.

Friendly staff. Room wasn't cleaned on second day, even though it's the hotel policy, AND I requested it at around 11a the room wasn't cleaned by 6pm we had to leave again and come back.

Really? Not coming back here ever

Don't need to shop.

Only stayed overnight

Nice rooms, comfortable bed, very clean and friendly staff.

Elevator out twice not good for a handicap person.

Nice place , staff not so nice.

Check in was smooth. All staff was nice and friendly. The rooms could use an update. It was a comfortable space and reasonable priced.

The lobby was fairly clean but the actual room left a lot to be desired. Refrigerator did not work. I had leftovers (expensive seafood) go bad because the refrigerator went out and the person who handled that had already left for the day....no kleenex readily available.without going to the front desk..no trash bags without a trip to the front desk...room was super noisy all night long. For me Hyatt has always been a trusted name...NOT THIS TIME!

Very nice will be going back front desk And kitchen staff along with housekeepers is excellent

I stay here often because it gives a very homie vibe but recently my last stay wasn’t so pleasant. The hotel needs a major upgrade. There is no smart tvs and if you want to watch a movie it’s $24.99 which is ridiculous. The elevators are always broke. You have to get to breakfast as soon as they open at 7 or there will be no food left. There is always a musty funky smell in hallways. The carpet needs to be pulled up and reapplied. The staff is polite I will give them that. They take FOREVER to give you your deposit back also.

Good place.

I liked the continental breakfast. I didn’t like the fact that our little fridge was not working at all. We couldn’t have cold drinks

excellent customer service

The staff was really nice. However, this was the second worst hotel I have ever stayed in. Everything was old. Carpet stained throughout, wall paper peeling off, air conditioner falling apart making a loud noise. Refrigerator went out in room. Only one elevator was working. Never again!!!

Very quiet and clean. We stayed overnight and left. 💋

Breakfast was great

Clean private property with everything you need just around the corner. Great location

Helpful front desk personnel. Excellent, well organized breakfast buffet. Convenient location

Always clean, quiet and cozy

Room bathroom sink was clogged

My couch in my room was dirty!!

Easy to park car and different spots

Each and everyone I have spoke with at the front since I have been here has been extremely HELPFUL and AMAZING!!!!!!! They made my stay here very comfortable, positive and welcoming.. I have to each everyone’s name so I can thank each and everyone of them!!!!! Which is why I brought them some Krispy Kreme donuts 🍩. Thank you guys ❤️❤️

Overall good stay. All of the soaps in the shower were out of the soap though.

Limited

very professional at tge front desk

My biggest concern is the amount of smoking that took place really ruin the entire experience. The elevator smelled like marijuana. The bathroom on the last day became engulfed with smoke from another room! I left feeling like I needed to run out the hotel. It really sucks because staff were amazing.

You can tell that no one there takes pride in their work. The front desk staff person who checked us in was a bit unkempt, although she was friendly enough. We got to the room and was disappointed with the big, black spot on the sofa- not something anyone would want to sit on. There were also stains in other areas. Everything just looked, smelled, and felt old, but the room was neat. The bed and pillows were uncomfortable and we were unable check out and find something else. We asked for another room and that one was not that much better. There was just not a big, black spot in the sofa. When we checked out, we forgot owe left a pillow we brought from home and called about it. The first six times, no one answered the phone. We were then put on hold for ten minutes before anyone came back with bad news. The gentleman never asked for a good contact number to call in case the pillow turned up - we asked HIM if we could leave our contact information. Of course no one ever called and it was obvious that we never will. I will never stay at this hotel again; I’d sleep in my car before reserving a room there again. I do not recommend this hotel if you are accustomed to good quality customer service and cleanliness. No wonder this was a “special!” Worst two days ever!

N/A

r

De lo contrario todo bien!!

I don’t have any bad reviews I’m always comfortable when I come to stay. Thank you for the hospitality.

Tanks very nice service

The hotel rooms were really spaces

The floor we stayed on 7th had a smell of old wet laundry in the halls

Had long wait to check in due to rooms not being ready for an hour & half past check in, difficult since driving for many hours from out of state with 4 tired kids! First room had No water or refrigerator in working condition, so had to Repack and move to another double room . Pool was huge but VERY cold water! Shannon at breakfast was Wonderful and super friendly, staff were nice and would get extra towels/ bed linens on request ( was used to having all that waiting in room at Fairfield hotels suites/ heated pool, microwave in room! ) first time at Hyatt Place for family., nice but lacking in some ways for more comfortable stay with 4 kids. Would be better for single or couples

Staff was friendly and helpful

Convenient

excellent location and great staff !

Staff were very pleasant, but not sure of any follow up.

The comfort of the room was very accommodating and enjoyable. There was multiple shopping and food options within close proximity.

Room was dirty asked the front desk to switch room she declined and have checked out to go look for another hotel. In all I just paid the amount and they never refunded

Everything was great... Clean

Great stay

The stay was ok. One of the buttons on the night lamp was broken and in order to turn off lamp I had to disconnect. With something like this the room should be taken out of service or staff should of resolved another way without having the guest having to unplug things.

The only thing I didn’t like was the breakfast in the TV TV is way too update it

If you like cigarette smoke this is the place

Better breakfast option

I’m never staying here ever again

Glad i had my lysol spray with me

Excellent Service!!!

Excellent

Everything was fine. Staff were all helpful and friendly.

The room I received was dirty and has damage

Be back

The room was clean and the bed was comfortable. The breakfast buffet was standard like you would get at other hotels.

Great Room! Comfy Bed! Love the Couch :)

It was an amazing stay!The only thing that I wish they had a laundry area!But everything was excellent!

Good breakfast

2000-era infotainment system definitely feels dated. Surprised at the absence of (permanent) in-room microwave, or on-site laundry.

Breakfast is decent, staff was super nice, compliments to them and management. Attentive and proactively asked how they could be of service, didn’t have to even ask.

Great Service. Nice accommodation for price point.

The entire staff that we encountered from the front desk to breakfast staff were all very welcoming, helpful and kind.

Love this hotel

It well look after with clesn up

My sister and I had rooms on the same floor and my room was far more outdated than my sisters. The iron in my room did not work, there was a cloth (unsanitary) shower curtain compared to the glass door in my sisters bathroom, the refrigerator was dated and you can smell the carpet in the hallway the moment you stepped off the elevator.

I did not arrive for check-in until 12:30 AM. Employee at the desk was very friendly and accommodating. I went up to the room and when I opened the door, I noticed an undesirable odor, but it was late and I didn’t want to go through changing the room because I was very tired. I woke up in the morning and after I got dressed, I came back to the bedside stand and saw that there were ants in the bed, and that was very unsettling and disgusting to see house keeping came to the room quickly when asked, and as soon as they walked in the room, they said it was done the day before, and obviously not completely dried and was not a pleasant smell. I believe the supervisor of housekeeping, then came and also was very apologetic checking the room thoroughly and told us we should go to the front desk which we were going to do anyway

very nice

The hotel was horrible. I was in town for a funeral and the hotel made it even worse. There were no blankets on the beds. They told me they were out of them. Housekeeping didn't come in to clean the room. So we ran out of towels glasses, everything you could possibly think of. When you turn the shower on hot, it made a loud shrieking noise and didn't stop until you turn the shower off. I would not advise anyone to stay there.

Excellent

The worse hotel stay I've ever experienced

The pool was great

I had a terrible experience at this Hyatt location. First, the hotel was much farther from Coppin State than advertised, which felt misleading and caused major inconvenience. Second, the customer service was extremely poor—no one answered the phone when I called the front desk multiple times. Lastly, my car was damaged during my stay, and to make matters worse, the hotel had no security cameras on the property. How does a million-dollar hotel not have surveillance, which is a basic safety expectation for guests? Overall, I felt unsafe and unsupported, and I would not recommend staying here.

My room didnt have a bathtub, would have been nice to soak after a long day of work. Reataurant at hotel food menu was limited. Other than that it was nice

ABSOLUTELY TERRIBLE! Do NOT stay here!! Needs to be knocked down and rebuilt!

Nu

Nice place to stay and their staff are friendly

Clean & Curtious

This hotel was very nice, I interacted with Nadia who's customer is flawless she is very friendly and professional I give her an A+. The room was clean, bedsheets clean, new towels, pillows was good , and they had breakfast included. Overall I'll say a 10, I'll definitely will stay again.

Very Nice, Clean, Great Smelling and Welcoming Stay. Only issue was the elevatoir went down on my 2nd night of stay so I had to walk up 6 flights of stairs to my room after working a 24 hour shift. I was advised by the front desk staff that it had been down All Day and they did not know if it would even be back on line that day either & for such an establishment, I feel an Emergency Elevator crew should have rectified that situation much earrlier because anyone much older than 57 may not have made it up all those stairs. Also, it would be an Extra Plus if they would have a small microwave in each room for tbe added Convenience !!! Overall 9 out of 10!!

I will stay again.

Staff was very friendly and helpful!

The facility had a musty odor in the hall, and the rooms. The bathroom toilet and shower was not clean so that was disappointing

The stay was cool the pool wasn’t clean enough for me

Rooms are clean and spacious!! The reception desk was welcoming and the evening we were able to have a good night drink and snack.. Overall a great stay.

Clean and quiet.

When I visit I always come here, stay and location are great!

This was our 1st time staying at Hyatt in Owings Mills and will continue each time we come home to visit. We were so comfortable all around. Everything was clean, beds and pillows were comfortable. Loved the size of the room with a livingroom too. All staff we encountered were welcoming, kind, and helpful. I highly recommend this hotel.

The rooms are spacious, with a sitting room, and well maintained. The hotel is quiet and peaceful. I loved the 24-hour gym and that there is a pool, although I didn't get a chance to use it. If ever I need a hotel in the Owings Mills area, Hyatt Place will be my place! 😊

Do not stay here. I stayed for one night and my car was vandalized. My car was parked in there parking lot under the brightest light. I went to leave the next morning and someone had stolen my wheels tires and lug nuts and left my car on blocks in the parking lot. There management is horrible and clearly doesn’t care about your safety or there guest and parking lot. Now I’m trying to get my car back on the road. It is so expensive so far I’m told $5,000 plus. This is the worst experience I’ve ever had and been treated like I’m nothing by any hotel. I hope people see this and stay away from this place!

Checkin was fine, room was pretty clean, beds were comfortable, plenty of space. But, they advertise having a bar, its NOT a bar. Same for the restaurant, no such thing, they could make me fries and wings, or I could purchase pre-made sandwiches from the counter display case. Free breakfast was not good.