Spark by Hilton Palatine Arlington Heights
About Spark by Hilton Palatine Arlington Heights
Start your day with a complimentary breakfast and stay connected with free Wi-Fi. Our hotel is just eight minutes from the George Clayson House Museum, Community Park, and Twin Lakes Recreation Area, making it a perfect base for your local adventures. The 24-hour retail market ensures you have all the essentials whenever you need them.
Amenities
- 24-hour front desk
- Meeting space
- Café / coffee shop
- Business center
- Express check-in / check-out
- Dry cleaning
- In-room refrigerator
- In-room microwave
- Spa / sauna
- Pet friendly
- Wheelchair accessible
- Smoke-free property
- Air conditioning
- Elevator
- In-room safe
Reviews
The hotel reviews are overwhelmingly negative, with guests frequently mentioning unclean rooms, poor customer service, and fraudulent credit card charges. However, some guests appreciated the friendly staff and convenient location.
- Friendly staff
- Convenient location
- Unclean rooms
- Poor customer service and unhelpful staff
- Fraudulent credit card charges
- Rooms in disrepair
- 3/5
No one was at the front desk
- 3/5
It was not too bad but less than I expected.
- 5/5
Wonderful surprise, great breakfast, very clean and comfortable bed and furniture.
- 4/5
X
- 4/5
The hotel was clean however, for being a smoke free place I smelled the smoke as soon as I walked into my room. Walls are very thin so you can hear everything from the elevator ding to people walking in the hallway. But good location and affordable.
- 2/5
Nothing in the rm., cups, ice bucket etc. The only thing is tissue, that's nice to have. Someone set off the fire alarm at 2am. We all had to get up & the firefighters had to check the building!
- 2/5
Won’t say there again
- 4/5
The breakfast buffet lacked coffee, had to ask and it was delivered. There was an unsupervised, sneezing child in the buffet area, witnessed the child sneezing into the bagel container. The buffet needs a drain to dump out beverages. The room was functional at best, lacked normal amenities like drawers and perhaps a microwave. Some smell in the pillows
- 5/5
Good and clean hotel. Solid stay.
- 2/5
Our room was essentially clean. A dirty hand towel had been left (it was stained, maybe makeup?) crumpled up next to the sink. The bathroom floor was sticky and dirt was left behind by the mop. But very sticky and i used the bathtowels to cover the floor. Upon check-in I was informed they were adding a $100 charge for room condition. That was to be refunded after check out. Bathroom light was very bright and could not be turned off. We closed the door for overnight. Only one washcloth was in the bathroom, and we didn't discover that til the morning we left - we were only there one night. Buyer should know this before they book it.
- 5/5
This hotel was recently renovated. Everything is new. Cozy hotel. Staff are very friendly.
- 5/5
The hotel was very clean. The staff was very suitable. Breakfast was good. The room was extremely comfortable and fun.
- 3/5
Housekeeping will pound on your door and open it even if the "do not disturb" tag is hanging from your doorknob.
- 3/5
Breakfast was minimal, no hot food so we went out to eat. Zero amenities, no cups for water, no ice bucket, no ice machine, no drawers, just shelves. Plenty of space in the room which made it look empty. We chose it for the location but would probably look elsewhere next time we go.
- 5/5
The overall rating for this property was excellent…the rooms were clean and the bed slept very good.. truly a hidden gem.. Management was friendly and very easy to talk to.. if ever you are in the area please don’t hesitate to book with them you won’t be disappointed….love loved this property!!!!
- 5/5
The room was clean and the staff was friendly. We enjoyed our stay.
- 2/5
Good hotel for a quick overnight stay. Why would they charge -hold 100.00 per room- I booked 2 rooms- for incidentals? There is absolutely nothing to buy. Ties up 200.00 on credit card- reversed finally.
- 5/5
the staff was great and the room clean, comfy and quite.
- 2/5
Beds were comfortable, but rooms had no cups or coffee. Breakfast muffins were stale and other options were limited. For price, I would have expected more.
- 5/5
Great staff. Very nice staff. Accommodating.
