Courtyard by Marriott Peoria

They are currently in the middle of a remodel so there is a bit of dust, but the staff is super friendly. The location is a bit off the beaten path, but still super close to everything.

The threshold on the bathroom door was making the door not able to close. This is supposedly a renovated room. and the door needs to be fixed!

Very good

Dirty carpets but it is under reconstruction. Towels were super thin and scratchy as were the tissues and toilet paper. It is right next to a very sketchy hotel as well.

No notice the restaurant was closed. No breakfast available. Stuff tried twice to enter room due to misinformation. Tried once the forcibly tried again without knocking either time.

The room was comfortable No notice the restaurant was closed. No breakfast available. Stuff tried twice to enter room due to misinformation. Tried once the forcibly tried again without knocking either time.

Exceptional

Under remodeling, only expensive Bistro with limited hours so no complimentary coffee.

Under remodeling. Expensive on-site bistro with limited hours. No morning coffee. Short-handed on staff as is the adjacent Marriott Residence Inn which is also undergoing remodeling.

the location seems kind of isolated; perhaps they are remodeling but it just seemed outdated and it wasn't very clean.

Bad

Great staff. They were able to help us work out a scheduling snafu.

The staff was wondwrful!

Helpful staff

The room we got initially we had problems with the entry key not working. What a pain to experience. Finally had to take a different room and not what we registered for.

Room was clean, staff was amazingly friendly!

Room in bad conditions , feisge does not work, no amenties no food, cleannig every 3 days ...dont like it

Property in poor condition. Rooms are aweful. Carpets filthy, dripping faucets, and horrible customer svc. Oh did i mention they add a $250 deposit with out telling you?

It was quiet, and mostly clean. The beds were ok. The desk clerk that checked me in. He wasn't personable, he was rude, he didn't have a name tag on.

The desk clerk that checked me in. He wasn't personable, he was rude, he didn't have a name tag on.

The staff was really the best part of the stay. They were friendly. helpful, and very attentive. The rooms themselves were a little worn, but I understand they are undergoing renovations soon, so I am sure that will be addressed then.

Room was outdated and filthy. Whole hotel smelled terrible. Stained furniture. Will never stay here again.

The hotel had no running water, and did not offer a sister hotel for guésts.

I checked in at 10:30 PM and was told there was a water main break that had shut the water off at 4:30 but that it was due to be on at midnight. I had to leave for the airport by 3 AM and just needed a shower beforehand. She said there should be no problems. I checked out at 2:30 AM, 4 hours later with no shower, no shave due to no water..... I was charged the full rate and told a note would be left for the manager. Did not receive a call or an adjustment. I should not be charged full rate for 4 hours use of the sheets only.... I am willing to pay something because maid service would be needed to make the bed but not having access to everything else and then having to travel the following day without a shower was awful!!

Nice location with everything around it Not worth the cost, barely any amenities

Nice location with everything around it Not worth the cost, barely any amenities

Superb

Had to wait for staff to show up to check us in and the room configuration was not normal with the tv off to the side.

Location and staff. Pool was horrible and falling apart. Floors were dirty.

The staff at the front desk is great! Very friendly and helpful, the hotel itself was very clean.

The room was spotless

No breakfast the little restaurant wasn’t even open in the morning. We ended up having to drive to McDonald’s.

No breakfast the little restaurant wasn’t even open in the morning. We ended up having to drive to McDonald’s.

Good

Bad

I liked that the property was safe and in a safe area I didn’t like the breakfast , nothing was fresh. You can tell the leftover food was reused over and over. The container that holds the waffle batter is definitely not being cleaned daily with new batter placed in it. On arrival I checked in pretty early and was able to get breakfast I was disgusted by how the waffle batter had looked. For the batter to separate from whatever was used to mix it that batter had been sitting for a long time. The washer and dryer did not work and I didn’t find that out until my second night there. That’s something should be told to guest on arrival. I had to leave out for workout around 5am couldn’t get a hold of the front desk clerk. Finally I get someone on the phone line for assistance. I was given a key that did not work, so I came back down to front desk picked up the phone and it was busy. I called for the guy knocked on the door several times and I finally got his attention 15 mins later. This was absolutely unacceptable if you can’t stay awake on your shift then that’s not the shift for you.

I didn’t like the breakfast , nothing was fresh. You can tell the leftover food was reused over and over. The container that holds the waffle batter is definitely not being cleaned daily with new batter placed in it. On arrival I checked in pretty early and was able to get breakfast I was disgusted by how the waffle batter had looked. For the batter to separate from whatever was used to mix it that batter had been sitting for a long time. The washer and dryer did not work and I didn’t find that out until my second night there. That’s something should be told to guest on arrival. I had to leave out for workout around 5am couldn’t get a hold of the front desk clerk. Finally I get someone on the phone line for assistance. I was given a key that did not work, so I came back down to front desk picked up the phone and it was busy. I called for the guy knocked on the door several times and I finally got his attention 15 mins later. This was absolutely unacceptable if you can’t stay awake on your shift then that’s not the shift for you.

Reservations were moved to the Residence in next door. When we arrived the front door didn’t work and the lobby was dirty. We asked to see the room before checking in and we were told we could not see the room because he was the only person working. He then proceeded to say this is the nicer hotel compared to the Courtyard by Marriott next door. We checked in against our better judgement. The room was filthy, the carpets were stained and there was a stain on the wall by the register. We immediately went back to the front desk and cancelled our room. We were told, “They are going to be renovating soon” as if that is the reason for the room to be all stained.

We stayed in a king suite that was old and the furniture dated. Dresser drawers wouldn't close and cabit door hung off hinges.

The inside was seemingly well put together minus some repairs and replacements needed on some things. The mattress was a queen made to look like a king (yes I measured because of the inconvenience of the smaller size) I paid for a king. They had no vending machines for drinks and their lobby store only had two options of nothing desirable. They had no place for water available but had $4 bottles of water. There was nothing in the way of complimentary breakfast and lower rate hotels provide that.

The mattress was a queen made to look like a king (yes I measured because of the inconvenience of the smaller size) I paid for a king. They had no vending machines for drinks and their lobby store only had two options of nothing desirable. They had no place for water available but had $4 bottles of water. There was nothing in the way of complimentary breakfast and lower rate hotels provide that.

Very good

Exceptional

Great staff

Room was okay pool was closed

Older, dated property which is off of the beaten path and hard to get to.

Older, dated property which is off of the beaten path and hard to get to.

The GM was very friendly and welcoming. The bed was nice and the temperature in the room was good. Right away our toilet clogged from just toilet paper and we had to call and have someone come up right when we got there. The biggest complaint is that almost all of the outlets in the room were loose and wouldn't hold our cords to charge our devices or use our CPAP's. They kept falling out. NONE of them worked right. Very frustrating. Finally, the elevator was dirty and had leaves and debris in it. Just not tidy.

Room was clean

no continetial breakfast. Fortunately picked up some food at grocery store, we did not know with the weather if we would be snowd in. So we did have something for breakfast, thank you.

Outdated furniture… missing towels and dirty bathroom

Room is outdated, old furniture and equipment, guest services were really nice overall 6/10

The room felt very rundown. Stains on the lamp shades, shower curtain, floors, walls. The shower has mold in it and the wallpaper was peeling. The bedding appeared clean and the bathroom was clean other than the mold in the shower and stains on the curtain. The staff was friendly, but we would not stay here again.

Exactly what it was suppose to b nice and quite clean and comfortable

N/A

Everything was clean and wonderful. The only issue I had was that there was a bunch of items on the breakfast menu that weren’t available.

It’s

The room was clean and the staf was amazing

Yes

The staff were great. They were friendly and went the extra mile serving drinks in the lobby bar. They gave a really good recommendation for a breakfast restaurant when the breakfast cook didn’t show up.

We liked the location of the property. This was the first Marriott we stayed in that needed extensive updating.

.

The room was good but there was only one trash can in the whole room and it was tiny. They had 3 nice size bath towels but only one washcloth in the entire room. I am all about conserving and reducing waste but one washcloth was a little ridiculous.

Location

The hotel was a little out of the way. Some of the front desk staff left a little to be desired. Disappointed that room requests were promised and then not given due to Bonvoy requests coming first - even though I am a bonvoy member

I booked this hotel because we wanted a pool and it was out of order. They offered the pool next door but it was so cloudy and hazy that my 9yo wouldnt even go in. There was also cannabis use in there.

Staff was great!

No staff cleaned the room at all during the stay. Did not have any food whatsoever. The towel bar fell off the wall on the last day there as well. Had to go get our own towels from the desk every day.

Nothing worked

Dirty

OK property, but..

Not impressed by the condition of the room. The drawers of the dresser were unusable and the front of one fell off. Paper on the wall in the bathroom was coming off. The walls seem very thin as we could hear way too much of the people next to us.

It was a very sketchy location surrounded by some other run down hotels and an abandoned mall. I looked outside a window and saw a man peeing in the trees who was from the hotel next door. There was no breakfast in the morning as I expected there to be at 8 am when we checked. The rooms were "ok" in cleanliness. I would not stay here again.

This was my second time staying at the hotel. My first stay was fine. The last stay was not good at all. Checking in, I had to wait at least 5 minutes for someone to show up. I went back later in the day to ask a question and left after 5 minutes due to no one being there. Entering the room, I noticed a musty/wet dog kind of smell. The room did not look clean, the furniture looked beaten up. The bathroom was terrible. There was black mold on the floor and in the shower. The toilet did not look cleaned and was running nonstop. I will definitely not be returning.

Very clean, comfortable. Staff were eager to help and friendly without being off putting

Room not made up 2 days in a row and trash not emptied. Surroundings not in a very safe area. Printer not work at hotel.

Front desk staff was not friendly. Room was clean but furniture has seen better days. Pool was closed, no coffee and never saw their food send operating.

Staff courteous. Particulary "O". Black mold in the shower. Unresolved air conditioning problem. Downstairs breakfast offering substandard and disorganized. Generous on extension on check out. Below Marriott standards in my book.

The pool was not in order which was disappointing. The hotel was in a mall parking lot and it was hard to find. The area around it and other hotels just didn’t seem great. The rooms were clean and the staff were courteous. They put our whole group together without us asking which was nice. I might go there again.

Property is sketchy. Ended up getting a new room at a different hotel and happily ate the cost. Didn't feel comfortable.

While our stay was satisfactory. There seems to be a major issue between (individual or entire staff) staff and general manager of this facility. This was raised to us customers by a letter in an envelope placed under residence doors. Marriott leadership should investigate this incident. Staff claims GM is very abusive to all staff.

The hotel was clean and quiet, the staff polite, but there was nothing to be excited about. The cleaning service entered my room despite the Do Not Disturb sign displayed. At the lobby, there was a coffee station, but the coffee was cold, and no creamer or sugar was available( only sweeteners). They DO NOT SERVE BREAKFAST- but Expedia charged me $ 29 extra for it. Beware! Do not pay it. There are multiple fast food chains in the area, so getting food is not a problem.

Patio,nice size suite,peaceful outside,comfortable bed

Property lost power and I still haven’t gotten a refund! No one cares to help me get a refund

The staff was very nice and very grl

I liked the hostess at the desk, she was very friendly and helpful. I wish the hotel hot tub was working, that would have completely satisfied me!

A kitchen sink and microwave would have been nice considering the size of the room.

Substantially overpriced = rip off

Not what the picture for the outside or inside and there was no hand soap

Pool was closed. Bistro/Breakfast did not have numerous selections available. Ice machine on 1st floor out of order. Room was clean, but furnishings are in need of updating; or have maintenance go through rooms & touch-up. Rating & reviews on Expedia were very good, so this was not what we expected.

Easy and seamless

Staff was amazing, room had a balcony too bad the view was the interstate.

Fabulous staff!

Nice

Size of the room

The only bad thing was the lounge wasn’t open so we could have a cocktail. That’s why we picked a hotel with a lounge.

Not even coffee or fresh fruit in lobby

Pool was closed. Bathroom shower was warn and dingy.

The staff is excellent but the room was dark, terrible lighting and the furniture Upolstery was old and fraying. I won’t stay there again. And the hotel is in a remote location and food options were very limited and not good.

Great staff, clean room, very spacious.

Property was good, no complaints

Kids running up and down the hallway yelling and screaming. Obviously parents that had no respect for others.

Easy check in and out experience. Staff was friendly and hotel was clean.

Very good hotel with great staff and a fine food arrangement. Highly recommended!

Good things about the property: It was clean, safe, convenient, friendly staff, and the water pressure in the shower was wonderful!

Very nice and safe.

Our stay was great, and the staff were helpful whenever we needed anything.

The heat wasn't working right. Didn't get in till 12:30 in the morning.

Didn't eat at the hotel. Staff and rooms.

Easy check in and clean

Front desk was great!

Staff was really great, we will be back!

My family and I came into town for Thanksgiving, and I cannot complain about our stay here. The managerial staff were very sweet, attentive, and super friendly anytime that we needed anything. It’s super quiet, and the hot tub y’all!!!! OMG!!! AMAZING!!!! We didn’t get a chance to go to the bistro bar there, but we will definitely stay here again when visiting Peoria.

Front desk representatives were fantastic. The only thing that bothered us was that the pool was dirty and cloudy, so we didn’t swim. Otherwise it was a clean hotel. Another minor thing was that they charged $3 to park.

Do you really need to charge a parking fee.

.

Very well kept!

Enjoyed our stay. Staff was welcoming and friendly. Was unhappy to see on my bill a $25 charge for parking

Place was fine. Average value.

Amazing value

It took an hour to get someone on the phone to confirm our reservation. That put us in a very bad place. Otherwise this location was fine.

Comfy beds and convenient location

The curtains had blood on them and the toilet was dirty. Michelle at the front desk was awesome.

Location was good, all else was just not up to excellent. Hotel bar served breakfast & lunch type items for a charge, no free breakfast.

Old carpet, scarred cabinets, just not what I was expecting from a Marriot chain.

Great facility and friendly staff. Winding road to get to it but easy enough to find with Google Maps.

The staff was great, it just has a beetle or ladybug infestation

Staff was very accommodating

Hallways smell of chlorine from indoor pool. Bearable I suppose, but certainly no bargain.

Good location - quiet and not visible from nearby roads.

Not very well kept- shower had a big crack in it, furniture was worn out & dirty- someone was sitting outside when we arrived & was smoking pot!

Management did a great job regarding a small issue that we had . Otherwise the property was great! It was quiet, clean, very friendly people. We has a great stay here.

Not worth my money

Normally, I love Marriott. Problems with this one - Basically, it is old. The elevator is shaky. The room was very small. The television is on the left side of the bed restricting vision of the entire screen. The toilet flushed (on its own) about every 10 minutes all night long. The property is difficult to find. Free breakfast is not included. I was charged $3 for parking in their small parking lot.

Everything was just fine. There was not anything that I disliked.

Exceptional rooms lobby is well kept would stay again!

The staff was fantastic! The hotel was nice; it was just the outside and had some unsavory characters floating around.

Breakfast was super delicious. Noisy -- water kept running.

Staff was awesome during all shifts! Helpful, smiling, and even gave me a band aide for my blister!

I rented a suite on the first floor very nice room only thing i have beef with is the toilet in that room kept running and i had to take the lid off the tank and lift up the bobber handle to make it stop other then that i had a wonderful stay

We came in late and leaving early. Great place for an overnight stay.

comfortable mattress and pillows.

The staff Add check in was very Accommodating and friendly.

Consistent quality and service.

Nice folks, beautiful property

This hotel is hard to find, and I arrived late and frustrated after driving in circles to find it. The staff soon had me in a much better mood. The front desk clerk explained how new highway construction had obscured the entrance and that I wasn’t the only one who had struggled to find it. The waitress in the restaurant, also the chef, made me a delicious burger for dinner. She also prepared me a yogurt parfait to keep in my in-room refrigerator, since I would be checking out very early the next day. The staff made the difference in my stay.

The property states that check in time is 3:00. We arrived at 3:00 and were told by the front desk that the person in our room had a late check out and would be checking out soon. They told us to come back in an hour. We came back at 4:00 and tried to check in and were told by a different person at the front desk that the person in our room had a 4:00 check out and had not checked out of the room yet. We were told he was a platinum member and that overrides our check-in time. We explained that we were paying for a room from 3:00pm to 12:00pm and there should be some sort of compensation. The front desk said they would talk to management and did end up taking $20 off our bill. The guest checked out at 4:05 at the front desk. Housekeeping and the front desk had words with each other regarding this. Apparently housekeeping knocked on the room door and told the guest he needed to check out. We were not able to check into our room until 4:40, which delayed our plans for the evening. The room was clean but the pool was green. The outside keycard entries to the pool and door by our room did not work. The sliding door in our room needs repaired. The Starbucks coffee machine at the Bistro was out of order. The overall professionalism and management of this property is lacking. A big part of us choosing this property to stay in was the pool and having Starbucks coffee at the property, both of which we weren't able to do. Even with the $20 compensation, we did not get what we paid for.

Nice clean convenient

Terrific staff! Everyone was lovely and wanted to make sure that I was comfortable. The room was clean but shabby and a bit worn. Nevertheless, I would stay there again.

I thought the property was nice. Our TV acted weird. It was located near shopping. The check in and out process was easy.

We loved this hotel! Rooms are beautiful and spacious! We had the king suite with its own bedroom and living area. It was priced right, clean and had super comfy beds! Highly recommend! Pool area was nice too!

Toilet drain does not work and despite mentioning it to front desk multiple times, still it was not fixed

Quiet, nice balcony, extra comfortable bad and spacial

Convenient location geographically. Meal had few breakfast choices. It was not close to outside restaurants. Long access road with slow traffic. Pick one on the highway west instead. There was a pair of under shorts on the floor in the room my buddy had.

Room was too hot. Shower was dirty.

We dealt with 4 different staff members during our 2 night stay and we were always treated very well. We had an issue with our heat in our room the 2nd night and we were able to be moved to another room. The staff member on duty that night and the one on duty when we checked out were both very apologetic about the situation.

Very clean. Room was great. People at the counter were very respectful.

The hotel was clean and comfortable, the front desk staff was great. The stay would’ve been 5 stars had the housekeeping staff not knocked knocked on our door and woke us up 2 hours prior to check out asking when we planned on checking out.

Overnight stay for work. I was surprised by the clean & modern design of the hotel for the location. Great basic gym in the hotel. Skeleton staff representation would be my only negative feedback.

Staff was wonderful!

Loved the stay but there were stains/black stain mold marks in bathroom/toilet.

Comfortable stay and great customer service!!

Everything was very good, the staff was very courteous and professional.

Constantly had large groups of young’s adults running up and down the stairs outside my room. Eventually saw some more mild mannerd girls and asked them if they could ask the boys to keep it down.

Hotel was decent. Seemed a bit dated. Chipped paint and old looking decorum.

Property was nice. Kind of difficult to get to. It’s in a driveway behind the mall. Not the most convenient. But it was quiet and a good play to catch some 💤

The hotel was getting a new roof. There was NO communication about the work starting at 7:30 a.m. on Sunday morning. I was on the top floor and nailing and dropping of the packages jarred me from a deep sleep. I do not plan on ever staying at this hotel ever again.

Liked the starbucks on property and the pool and hot tub

It’s clean, great location even though it’s a little tricky to find. Lots of food options around. My only beef is that you have to buy a la carte breakfast. $11 for juice and a muffin. 😐

This hotel was very clean and nice to stay in. Employees were friendly as well. I would recommend staying there again.

the whole experience was wonderful

We liked the room and the staff was friendly enough.

Stayed 2 Nights!

I read a lot of bad reviews and this was not a bad hotel. I am picky as hell and this place is an average hotel in Peoria. Nothing more and nothing less. Staff was fine, rooms were clean, beds were comfortable and it was surprisingly quiet. I stayed on a Thursday.

I contacted this hotel and the front desk associate was so nice and understanding. She was bubbly and enthusiastic to help. I wish I remembered her name, but she truly made the experience. The hotel was clean, comfortable, and exactly what I needed.

The receptionist was very nice and friendly.