Four Points By Sheraton Peoria

Clean room and staff was really nice.

Everything Bathroom needs to be cleaned up better and the table and chairs

The parking garage was a hot mess and there was feces in the staircase. There was also a word of hair in the shower wall.

Very good

The pool was really nice and the pool guy was so sweet There was no microwave in my room

The pool was really nice and the pool guy was so sweet There was no microwave in my room

The staff was amazing!!! Very helpful!!!

The hotel had a lot of guest. Not hard to sleep but a lot of kids running through out the lobby, halls , gym, and pool. The pool people had music blaring. Also parking garage elevator was broken and it was kind of sketchy better to park in the street.

Stayed for a soccer tournament and the staff was very friendly and helpful. They were also super friendly, with dealing with 4 teams of kids and families. Clean, comfy and easy to reach location.

Was good stay. Rooms were older but very clean. Crafted restaurant was open for food but bar was closed. Cocktails at night would have been nice.

Room was clean, but the rest of the property and amenities were not taken care of well.

I did not like my stay because the hotel has no liquor license - from past February - and hotel did not tell me. In fact, I received an email saying all was open before I arrived. I booked this hotel because it had a restaurant and BAR. But bar has no liquor license. Had to go out and few places open.

I did not like my stay because the hotel has no liquor license - from past February - and hotel did not tell me. In fact, I received an email saying all was open before I arrived. I booked this hotel because it had a restaurant and BAR. But bar has no liquor license. Had to go out and few places open.

Every time we are in Peoria, we stay at Four Points. A good price and clean.

The room was terrible. Very old, cracks in the walls, water stains on the ceiling, it smelled, beds were uncomfortable, dinner was expensive and horrible. Everything. This was the second time I stayed here. Both experiences were horrible. The first time the heater in the pool and hot tub was broke down and they didn’t let customers know until they found out on their own, they had no sign up stating this, the restaurant was out of about half the food they had listed on the menu and food was terrible.

The room was terrible. Very old, cracks in the walls, water stains on the ceiling, it smelled, beds were uncomfortable, dinner was expensive and horrible. Everything. This was the second time I stayed here. Both experiences were horrible. The first time the heater in the pool and hot tub was broke down and they didn’t let customers know until they found out on their own, they had no sign up stating this, the restaurant was out of about half the food they had listed on the menu and food was terrible.

You can definitely tell that my room wasn’t properly clean due to the fact that I found a dirty black used glove under the bed, old water caps and a very nasty smell coming from the bathroom once to air freshener they sprayed wore up. my room had no number on there and the gentleman at the front desk. Didn’t take time to let me know that as well as that I need a parking ticket to display in the front of my car underneath the garage so I wouldn’t get towed.

Very easy to get to, clean and comfortable.

The staff was very friendly the room when i first entered had water running from the faucet, all the way down to the floor. There were maintenance tools in the bathroom as well and after the maintenance employee assured me that the room was ready for habitation, the hot water was shut off in the bathroom sink. The hallway smelled of cigarettes in a smoke free hotel. Staff was than able to offer me a room change and were very friendly and apologetic due to the conditions of the room.

Room and hotel were clean, actually smelled good, within walking distance of restaurants and Hockey game. Staff was super nice. Even had flowers for moms on Mothers Day.

Room was clean, bed was comfy. Bad experience at check-in. I was allowed to check-in early and my keycard worked. But I walked in on another guest(?) still in the room. Very embarrassing. I had to go down and ask for a different room. Did not use amenities so unable to review. Poorly stocked convenience items for purchase. Tried to buy drink and desk person said she did not know how to charge me. Nearby restaurant was good. Very convenient to convention center. Parking garage was very tight, very low ceilings- dark/dirty.

There’s also no microwaves in the rooms.

The coffee maker was broken in the room. The parking garage is falling apart and dangerous

Exceptional

It was a good place to stay

Our stay was a excellent stay and we will be back.

No on-site restaurant/pub on premise, they make-up the room every 3 days, parking garage needs a lot of repairs as cement was chipping/breaking away from support beams. Rooms are outdated, lamps have burnt out light bulbs so you do not have a lot of light in the room at night unless you leave the bathroom light on. A/C-Heater is not controlled by the thermostat on the wall.

We used the parking deck because there was an event going on at the pull up at front door was packed. The garage was a disaster, the ground was in crumbles, falling apart. You couldn’t get out of your car without falling. Suitcases were getting stuck in the huge holes in the concrete and rocks all over. We made it to the elevators after walking around because nothing was clearly marked to know where to go. Then the elevators didn’t work. So we had an infant in a stroller suitcases, bags, pac and play that we had to haul down the ramps with on coming traffic because that was the only down with a stroller and all of our stuff. It was totally unsafe for our family and our baby. Espcailly with how bad the ground was we were tripping and falling or had to pick up the stroller at one point because of how big the hole was in the ground. This was unsafe and very scary. Then went to check in and they gave us a hard time because we booked through a 3rd party they kept saying and not through a website ?? And had to change the taxes. And I said no the whole entire weekend is paid in full so your not charging anything different. We had to wait 10 trips to finally be able to get on the elevator to get to our room everything kept cutting in front of us and the stroller. Being very rude with this bunch group of kids. All weekend we dealt with them. But they were had no control. They took over the hotel for an event going on. The staff was in staffed. There is so much more….

Clean hot tub

This property has a great well maintained pool area.

Passable

It was great. Clean room. Nice ataff

The hotel was excellent hot tub pool were great the parkingbis terrible. Its old and it is not made for tall vehicles. It has no signs telling you which way. Talked to a few people there who agreed.

Parking ramp had low ceilings, very dark at night, water dripping from ceilings and puddles on the floors of the ramp - it felt unsafe, especially since we arrived after dark. We ended up parking on the street because of the ramp conditions. A picture was missing in our bathroom, there were just picture hangers on the wall above the toilet. Washcloths looked dirty and there was no body wash in the shower dispenser. The heating/cooling window unit was very loud. We paid $530 for two nights and felt this was incredibly overpriced. Breakfast was not included and advertised as $15/person but the total for two of us with fees was over $39. Also, we were put in “the West tower” so our room was not in the nicer main area. We were next door to the roof access and the big HVAC units were just outside our window. The low ceiling in our room made it feel like we were in a basement. The staff was friendly. The location was nice. Will not be staying here again.

Breakfast?!

Hot tub was super hot on friday, Saturday night i guess it stop working it was warm like a bath tub. Pool was nice and warm as usual. I like staying at this hotel.

Zero hot water, barely warm water that lasted less than 30 seconds for a shower before it was ice cold.

Nothing Very dirty. Floor in the 5 days we stayed not once cleaned inside our room or corridors.

Nothing Very dirty. Floor in the 5 days we stayed not once cleaned inside our room or corridors.

Convenient Parking deck elevator was broken. Was not aware when booking. They still charged to park in the deck even tho you had to walk down 5 flights of stairs with bags and suitcases. Carpet was dirty, chairs were ripped in room. Blinds had holes.. VERY over priced for the condition of this hotel.

Convenient Parking deck elevator was broken. Was not aware when booking. They still charged to park in the deck even tho you had to walk down 5 flights of stairs with bags and suitcases. Carpet was dirty, chairs were ripped in room. Blinds had holes.. VERY over priced for the condition of this hotel.

We had rooms connected and the room my husband and the boys were in didnt have hot water in my room the ac didnt work right it was hot in my room the bed was to hard majority of the hotel smelled like pot i could hear music so loud i was having issues sleeping also i paid over 600 for 2 rooms that was outrageous

the dining room was very quiet apparently the bar is no longer open Foof was good though

Elevators in parking garage were out and you pay for parking, children in hallways til late night knocking on doors, screaming for 3 days, be sure snd stay on top floo

The price compared to the service was unsatisfactory

The hotel itself was nice overall, but our room had a damp/musty smell. The parking garage is quite challenging as the ceiling is very low, and the ramp to get to upper levels is quite small. The staff, however, was outstanding.

I did not like that I could only go up to 73 degrees on the heater. They had it set that you could not go higher than this. it was below 30 degrees at night on this weekend. The elevator connected to the parking garage was out of order. the parking garage was not worth $10 per night extra. it was filthy and smelled like urine. I will not stay here again when I visit Peoria.

I had no hot water during my stay. The sheets were too small for the bed. They were literally coming off the edges and I slept directly on the mattress. I found a MOUSE as well. Specifically a gray mouse with white feet. A baby live mouse.

The location The staff, the dirty room. Being in a room we were locked out of because of a faulty door. The staff didn't even care our belongings were still in there. The car lot had no working elevators. The amount they charged per night was not what the hotel is valued at. I would have paid 90$ a night. Absolutely a rip off

The location The staff, the dirty room. Being in a room we were locked out of because of a faulty door. The staff didn't even care our belongings were still in there. The car lot had no working elevators. The amount they charged per night was not what the hotel is valued at. I would have paid 90$ a night. Absolutely a rip off

Decent amenities. However, front end staff do not show genuine concern...especially morning staff on 8/28/26.

The hotel was nice for the quick stay! The only complaint we really had was our shower in the room was not very hot, it was actually quite chilly for bathing temps.

Bad

Very good

Room was extremely nice the pool was awesome along with the hot tub too. I am ready to go back again.

Poor

Staff was courteous room was clean

The room was really clean, you couldn’t move the curtains but other than that it was wonderful. The staff was really friendly and helpful especially with finding a pack n play for our baby to sleep in.

The room was very nice and the bed was comfortable. The staff was very friendly. I'd definitely stay here again.

The worst part is our room only had hot water so it was scolding hot to the touch. When I went to the front desk, they told me that one side of the building only had cold water and the other only had hot water. There is only offsite parking a block away which you have to pay for. The bathroom light was flickering the entire time.

I like the ease of check in and given preference of room. Housekeeping and staff knocking on my door during the day while I sleep for work on night shift.

I like the ease of check in and given preference of room. Housekeeping and staff knocking on my door during the day while I sleep for work on night shift.

The room was disheveled. It didn’t even have a bed skirt. Just a mattress thrown on top. The shower curtain had stains on it. The bar was unable to serve alcohol, so it was completely closed for an unknown amount of days. Expedia gave us the wrong parking garage name so the staff were unable to validate our parking.

Very clean room. Beds very comfortable. Only hiccup was next door neighbors quite loud late in evening but finally fell asleep

Nice clean room. Pool was full of Afro Americans kids and their parents don’t care what kids doing in the pool. Kids thought that pool belongs only to them. About 2 in the morning some women loudly talking on the hallway so I couldn’t sleep.

The room was nice but the bathroom was tiny. Some of the fixtures were rusty. The elevators only held 6 people which seems inadequate for a 9 story hotel. Also the weight room has very little options.

The hotel is old, cracks in the walls and ceilings, no outlets to charge my phone, no microwave, scary rickety elevator, and dark hallways. The parking garage had feces, vomit, used condoms, rotten food, and was poorly lit. I tried to get breakfast and the restaurant employees were rude and would not help me. I can't believe I paid that much for a 2star hotel. Bad. Never again.

Room was clean, staff was friendly

Very good

It was spectacular but bar was closed

Hotel was clean and smelled good no hot water when we went to take a shower

The check in staff was very helpful and courteous.

Close to the civic center. Did not like parking. Options were street parking or a parking ramp not on site

Nice hotel overall, room had a few issues like not hot water for the short, broken table, and shower rod was falling off the wall. Staff was really nice!

Our room was extremely humid. Floors were wet with moisture, use of the shower made the whole room humid. Couldn’t sleep because it just felt wet

The pool area is nice with the splash pad for my youngest and the staff was friendly and helpful. The room was filthy and the ac unit did not work. There were several people who tried to stop the kids and myself in and outside of the hotel on the front steps. We felt so unsafe that we didn't leave the room until we had to during daylight hours

Great location, however temp control crazy, hot, cold, hot , cold...then no hot water in shower. The maintenance was called, jad 5 min of hot then cold again....

Hot water didn't work, I showered using cold water and the phone didn't work either, I had to use my phone to call the front desk

Location was good but the rooms were dirty and full of bugs. When we arrived back at our room at 9:00pm we noticed bed bugs and other bugs all over the bed and pillows. We were able to change rooms. The second room seemed better after a deep inspection but didn’t sleep well with the previous concerns of the other room. No offer of a discount or really any concerns about it, except to change rooms. I had to throw away clothes and other items that were on the bed during the day after I checked in at 4pm with the fear of bringing bed bugs into my house. Would not stay there again.

Room was great staff was perfect and more than accommodating

Parking on the street or charged for parking. No liquor service in the restaurant. Phone not answered in restaurant.

Clean room. Staff was very kind and helpful

The room and hotel was very nice. Staff was extremely helpful and friendly. Century, the front desk staff was great! We were disappointed that there wasnt any breakfast, not even a cold breakfast such as cereal or bagels. For as nice as the hotel was we were very surprised there was nothing. Will definitely stay again though.

They got bed bags

My family had a great time. Staff was very polite. Will come back. Is my go to place. highly recommend.

Pool was big and the splash pad was an added bonus. The hot tub was very hot but the jets didn’t work too well. The room was very comfy, small bathroom, and we had to hot water but was taken care of.

Hot tub was big and very warm. Large pool and kid area was great. Rooms very spacious and clean

The hot water wasn’t very hot but I made do it’s a nice hotel

room was messy the bathroom sink was not draining i got it to start drainjng no direction to our room no directions to the pool no info about the restaurant and the elevator hasnt been inspected since jan

Room was super clean, the heated pool was amazing. The staff was so nice and helpful. My kiddos and I will be back! Highly recommended

staff was friendly and helpful!

It was great, and the staff made it better. If I would say one thing that could be better was the continental breakfast, the bagels was so hard they were not eatable.

it was absolutely great and loved the staff

The cleanliness of the hotel and the friendliness of the staff!

Check in was problematic, missing light bulbs in the room, along with a musty, dirty smell. Noisy all night.

Nice hotel and centrally located. Pool was nice. Hot tub needed about 6 inches if water added to it. Room was clean.

P.S. restaurant in the hotel was nice and food was good.

Young man was very helpful

The lobby and amenities on the main floor were clean and nice. It reeked our way back to our room the whole way. Hallway stunk & elevator but our room didn’t and was clean and also had a balcony! We were surprised and excited to see that. We went to the Riley Green concert and it was a difficult but perfectly fine walk because of construction on every road. The water main break as well. Wanted to get dinner downtown but of course it was crazy busy! Ended up at the tailgate eating at the food truck. Came back in the mad rush of the crowd from the concert & everyone was kind and peaceful. Quiet sleep until the city woke up & it was kind of loud but nothing bad at all. I wouldn’t stay there again though. It was a “splurge” for us to stay here I thought from online and I wouldn’t say that’s reality.

After we got there we phoned the front desk to let them k ow the tv didnt work. Shes said she'd se d someone right away. No one came. 1 1/2 hrs Later we had to leave for a concert we were in town for. Still no one. No call nothing.

Older hotel, could use some updating. No hot water for shower.

No hot water for 2 days.first room had bad odor like someone was cooking in it.no microwave or refrigerator..had to move on to another motel

It was a wonderful stay

The room was a little dated. The bathrooms was small. The hotel is clean. Unfortunately they do not have their own parking garage. So you have to park on the street or in the parking garage behind the hotel that is not theirs.

The thermostat would not allow me to change the temperature of the room and we did not have and hot water to shower or wash our hands with. After about 30 minute, the water warmed up just enough to take a comfortable shower, but then got cold again before the end.

A delightful view of yhe downtown. Easy access to the adjacent restaurant and bar, excellent price.

Staff arrived promptly to address tv issue. Good shower. Great staff. Panhandling homeless around area. No microwave in room. Room arranged so heater was right next to the bed. ?

The Parking

Staff were wonderful and the broader building was fine. However, my room didn’t have replenishes toiletries (shampoo, body wash, conditioner), the shower and sink didn’t drain properly, and the ironing board was not properly secured to the wall with anchors, so it kept falling off the wall.

Everyone was friendly, and the room was clean. The curtains and carpet just seemed a bit old and worn, and the neighborhood was a bit sketchy.

Dirty carpet, random bed frame next to the door, sheets smelled dirty

No parking available without a large fee that did not reflect the crack smoking vagrant area we were told to park in. We were told this was Expedias failing not the hotels. 2 in a row Expedia. I need to hear from someone regarding some sort of refunds I’ve earned considering these last 2 stays. Parking fees specifically

the property was nice. I had no heat in my room the first night and I was very, very cold. I complained and this was fixed. Nice hotel !

Room was dirty on entry. Taps leaked. Air-conditioning only had cold air, no warm or hot. The hotel has no parking, none, you must pay for public parking.

The hotel was extremely understaffed so rooms never were cleaned, towels never replaced, hotel staff was non-existent (the ones that showed up are amazing and you should pay them more). Parties of adults & kids running around and yelling and the staff could do nothing because there was usually only one person working. Terrible experience especially for the money. Extremely disappointing

No hot water for two days of my stay. Dog jumping barking at 1am.

Staff was awesome!

.

Easy check in process. Clean room and great dining option

I wouldn't stay here again. The area around the hotel isn't the safest and the hotel offers zero parking. You're forced to park on the street or in a sketchy parking garage. However, the room and lobby were clean. We also enjoyed the onsite restaurant and bar.

Very pleasant stay

Prop

Waited over 7 minutes to be seated. Then the waiter finally comes over after we helped our self to be seated and say KITCHEN CLOSES IN LESS THAN 10 minutes. I stated it is fine we will place the order and just take it to the room, he responded with we don’t do room service I stated ITS TO GO. Yes it was busy maybe a wedding or something but that is crazy. People came in after us who received their food first. The service was POOR. The waiter didn’t offer us water or anything. We got to the restaurant at 931 and didn’t get any follow up until I asked how much longer on my order. The waiter seemed bothered, came back provided me with the check and walked away . Got his attention and he said they were waiting on 1 chicken wing to come out. I received my check at 1005. The service was ridiculous, no follow through, no nothing from the staff. My child was hungry as ever and while we were waited she was able to fall asleep. We received our food at 1018. No thank you. Sorry for the wait NOTHING set the bag down and grabbed the check . Looked confused to why he didn’t receive a tip. When we first arrived you had a group of guys in the front of the property smoking and I believe drinking not sure but my child and I had to walk up the ramp because they were right by the stairs

I had an ok experience at this hotel. The bed was comfortable and amenities modern. I can’t give it a higher score because the water for showering was COLD and would not heat up. I was on the 9th floor and the water pressure would pause and again, never got warm. Taking a cold shower in a hotel on a business trip is extremely annoying.

Check in staff wasn't super friendly but when I checked out, it was a different experience so that was nice. Parking was a nightmare with a little one and lots of stuff.

We went to the Peoria Art fair on the riverfront. The location of the hotel was perfect.

Had to park at other business and pay $10 per night.

Nice hotel close to the theater

The staff was very helpful. The hotel is pretty quiet and very clean.

Pool was great for my kids - small splash pad was perfect for littles. Restaurant did provide very limited buffet for breakfast on sunday but we decided to go elsewhere. Location was nice as it was 5-7 minutes away from restaurants and areas of interest, i.e. Caterpillar museum Parking on the street was fine overnight at the meters, and if there were no spots, they do provide a parking garage for $10 across the street

methane gas in bathroom moved to poor location cannot think of anything positive to say except maintenance Matt was gopdhhhelpful

area around the hotel not safe

Clean room, friendly staff but the beds are not comfortable, the room temp can only be set down to 69 so for those of us that prefer cooler sleeping temps and comfy beds this is a big draw back. We left in the middle of the night and drove home.

Good-sized room for two. Bedding smelled musty, visible stains on towels and bed skirt, shower was leaky and dripping the whole time.

The hotel lobby is nice, but the room was horrible.

The staff was AMAZING!

The staff were very helpful and treated me like I was special.

Great location

Staff every nice and welcoming Nothing

The only semi negative thing I have to say about it is that my room not so good smell in it. It was the bathroom only because when I will close the bathroom door, the smell in the room would go away, but if the door to the bathroom was left open, the smell was back.

The fitted sheet on our bed barely held on to the corner of the mattress, fitted only around the top seam of the mattress. It of course popped off, leaving me to sleep on the mattress top & bunching up the sheet & mattress cover. I left a note for housekeeping to change the sheet. Didn't see it? Didn't change it. They also did not restock the coffee pods, though going back down to the front desk, the night staff was quick to supply me. The $15 per person breakfast buffet was not worth it.

There were only hand towels so we had to go downstairs to ask for bath towels.

Great stay, hotel met all my needs.

I bought a room. I paid for the room. They did not give us the room I bought. They said that they did not have that room available and put us in a less expensive room and made us pay the same amount. That was the main reason for bad review. It’s a Marriott. We stay at Marriott all the time. This was one of the lower end Marriott that you really can’t count on. But I will say the restaurant was handy and good. The carpet smells like mildew. And there is water everywhere so don’t slip and fall.

First, I paid for a King size bed room, well in advance of our stay and when we arrived was given a dbl and found out when we went into the room. Went to the front desk and was told they didn’t have any and there was nothing they could do. We had to ask for bath towels for our room which made me wonder if anyone had even been in the room to clean. There was vagrants on the property, one was doing drugs on the side walk right outside to the left of the entrance. One threw only God knows what all over cars parked at the meter spaces out front at 7am in the morning. No security to be seen anywhere!! The only thing that was decent was the restaurant on site. Clearly someone is lying if they gave this place anything more than a two star. If we had not just drove 6 hours and had the ability to get another room we would have! Be Leary of staying here!!

The employee's are great ,

Nice stay

Nice room. Short walk to downtown area. Will stay here again.

Staff was super friendly WTH economizing my service dog and they are very welcoming .

Reception area always smelled nice. But hitel needs a bit more work on room cleaning

Good

Hallways were dirty. Room was ok. There was a stain on the bed skirt. Wouldn’t stay here again.

I like that I had my dog and they welcomed them with open arms

Very nice! Can’t beat the cleanliness and quietness along with affordability

The room we were given had damage to the roof area.

The biggest issue we had is that it was impossible to get cold water. When the sink or shower faucet was turned to cold, the water ran warm and then hot. If you turned it to hot it got scalding. For drinking water we had to just ice everything down and then we didn't end up showering just because we didn't know if the water would suddenly get scalding. This was the case for both of our rooms which were on opposite sides of the property. The bathroom door barely closed, only when putting your whole bodyweight behind it because it drug against the bathroom floor. The door latch was installed backwards too making it harder. There was spotting on the tile floor inside the door when we got to our room, like something had spilled and dried up and then not been cleaned up. There were also several electrical wires just out on the carpet like the thermostat had just been changed out and no one bothered to clean up.

The staff was friendly,but the accommodations were not,had to take 2 separate elevators to our room,they don’t have their own parking,you had to park on street and pay or park in a garage 2 blocks away. It is not what you would think a Sheraton would be. The area is not ideal . Someone was smoking weed in the hallway all night,keeping us awake,we will not stay here again. Not to mention we had a view out of our window of all the air conditioning units on the roof, not ideal. I like to take walks when I stay at places,the homeless population in this area is abundance keeping me from doing that. A lot of abandoned buildings,homeless camping out,just not the cleanest and safest area.

The pool was very nice and I loved having a balcony!

Overall it was good.Maybe an upgrade in decor and general maintenance.Also, consider a shuttle to events at the riverfront.Want to stay there again.

Great pool friendly staff

THE STAFF WAS SUPER HELPFUL

New ownership ked fo staffing issues, apparently. Beware!

Nice property that has been renovated. Close to riverfront and other walkable attractions. Wish we had used the restaurant and bar - looked nice. Nice hotel and location. Parking is extra.

Bed was comfortable. Air worked well but there was a loud - had a whining sound all night, even when the air wasn’t on. Nice location if you’re going to watch a show at the temple live. We walked over from the hotel and it was only a couple blocks away.

The building has been nicely renovated and is in good condition. The downside of the location was the Harley Davidsons at midnight and 2am and ignorant people with loud exhausts blasting through downtown. Disrupting sleep.

My room was clean though small. Had elevator issues when I was there. They gym needs working equipment, more weights, and an update. It serv3d its purpose.

Terrible. Checking in was pretty quick, but because there was some sort of convention going on the hotel was at max capacity and some people decided to get in the elevator way over capacity and the fire dept had to come , therefore they were down to 1 elevator for 9 floors and at max. 30 min wait times to get on/off. The convention basically took over the hotel and could not even enjoy sitting in lobby , outside, ect. Called down for towels early the next morning and never received them. Worst hotel stay and we stay at a lot. Also, homeless people all over right in front of hotel begging and workers kept telling them to leave. Would not recommend or stay there ever again.

You will have to pay for parking.

I enjoyed sleeping in the bed. I sleep in one spot and didn’t wake like I do at home.

I will not stay here again.

Convenient from I74, riverfront area was decent. Found a great restaurant Ador there.

Room was nice and cleaned.

Great stay will be back!!!!

Hotel was nice! Not really good for handicap parking because the parking is either metered or a block away in a parking garage.

Kinda trashy

It was clean and very quiet. I will be coming back to this spot

Good

I wasn’t too keen to stay downtown because parking in the garage across the street was a little bit annoying, but let me tell ya— this staff was AMAZING! The service, hotel amenities, and pet friendly rooms were WELL worth the stay! I’ve never had such exceptional service before from a hotel in my life and I’m so grateful for their kindness and hospitality. Would absolutely book again if back in the area!

The bathroom was spotless. Quick check in and check out.

Hotel needs updating. Our room was dark. There were cockroaches around the pool deck, and mold around light fixtures in our room.

The hotel staff was very friendly and very accommodating. Three room was very clean. The only inconvenience was parking around the block in a bank parking lot garage. However the fee was only $10 a day so it wasn't that big a deal.

The hot tub was broken but the staff was nice, the room was clean, and the parking garage across the street was easily accessible.

Pool

Everything was great except there is no parking lot. You have to find street parking which is a hassle when you’re out late at night.

Nice property. Area around property not greatest. Only major complaint is that the pool area is 1 million degrees. Very uncomfortable especially when it’s already 100 degrees outside.

Nice property

The room was so small no breakfast lik they said there was and we had too pay for parking two blocks away

Police had been to property multiple times. Several residents were being kicked out. Dirty bed skirts and hallway. Didn’t feel safe

The area is clean, the hotel was clean, the room was clean and check in was easy. Deposit (hold) is $100 and the parking is in the street which is free overnight until 8 am and then you have the coin meter to feed. Restaurant on site but we arrived late and didn’t get the opportunity to eat there. Late check in until 2 am… I rate 5/5

The hotel is a little run down, could use some updating… parking deck was a little bit far with luggage… great location for a concert on the riverfront, easily walked to venue

I was in town for a concert, and the staff at your hotel was fantastic. They let me check in early, and they were helpful with my entire stay! It was appreciated!

Very bad experience. Staff was not helpful when a kid had his phone stolen from pool area. No security and no cameras anywhere. Staff lets ANYONE in the hotel. Homeless people sleeping in the lobby. Rooms were hot. Stay at your own risk! Do t let you kids out of your sight!!!

Worst experience I’ve ever had at a hotel. Felt unsafe the entire trip due to hotel staff letting anyone in the hotel at any time. Couldn’t enjoy the pool due to a party going on in there with mostly unpaid guests. Homeless people sleeping in the lobby. Staff was not helpful at all. Room was very hot. Stay at your own risk!

1. A member of our party had their phone stolen from the pool area within a couple hours of us arriving. No security, no cameras and no help from staff. 2. Many unpaid guests in and out of the hotel the entire weekend. At one point a whole posse of people came into the pool area and had a party. Mostly people that were not staying at the hotel. Blaring rap music, extremely vulgar language and people fighting. Staff did nothing about this. 3. Homeless people hanging out in and around the hotel at all times. Even sleeping in the lobby area. 4. Our rooms never got below 74 degrees. Air conditions were not working properly. 5. Multiple light bulbs burned out in our room. BEWARE!!!!!!!!!!

My family was put into 538 and the rooms leave a lot to be desired. They’re old and worn terribly

Shady area.

nice

My two teenagers and I stayed at Four Points for a week. The room was big enough that we didn’t feel like we were on top of each other. The pillows and blankets were super comfy. The pool and hot tub were awesome. The hotel was very clean and all staff were nice. I would recommend this hotel.

It was good and clean which I love, but the people coming in and out of the establishment were questionable

The building smelled great but the overall cleanliness was a little on the poor side. The room looked decent and the beds were comfy. The pool area was also a little dirty. It looked like there was maybe food on the floors when there was supposed to be no food in area! But overall it was average.

Only issue is parking either street parking or garage a block away for $10.00

The hotel was full for most of our stay but housekeeping only came to our room once and when I answered the door and asked for fresh towels I was told that they did not have any because they were full but maybe later. We asked later and no one ever brought them. The other times we wanted fresh towels or wanted our garbage emptied I took the garbage out and found housekeeper to get towels. The hotel over all was nice enough, was not their fault the parents of the kids at the tournament let them run and yell in halls and in the lobby.

We had reserved 2 rooms, the hotel only had us for one room. Fortunately, they were not sold out and could add another room. Their pool was also disgusting, hair between the toes and bandaid on the bottom disgusting. No fans in the bathroom. Parking was also like 2 blocks away snd $10! I did find the bed and pillows comfortable.

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B

Room was not available initially because they overbooked. Didn’t get our room until 11pm. No room service/towels the next day. No towels in the pool area. Lots of disorganization from management down.

This hotel overbooked itself and left people who paid for their room weeks ahead left with no room for hours. I waited 20 plus minutes to get into my room when i checked in after 8pm. Absolutely ridiculous. Everyone deserves a refund for the show they put on. None of the rooms were clean for people to check into. Absolutely terrible. Many people will be asking for a refund from this hotel. Overpriced for what you get completely disappointing.

Good experience

The parking for a fee was unexpected and the parking garage was too far away. When showering the flow would stop and then restart again, very unpleasant.

It was good.

We stayed there for Steamboat Classic 4 mile race. It was convenient. Staff was very helpful, courteous and friendly. We had trouble with AC that staff helped fix, which improved room comfort. We had noisy neighbors who came home drunk at 1:00 a.m. our 2nd night - woke us up. Pool was crazy with kids - we didn't attempt to use it. Motel restaurant was good.

Staff was very friendly

This is my go to stay when i need some time away from home . super comfortable ,super clean . Walking distance from all the bars & clubs downtown .

Just a clean standard hotel no breakfast. Poor parking.

We were put in our room and were there for about 4 hours and the toilet stopped up so we had to pack everything back up and move rooms…it was just inconvenient

It was good. I just wish that they offered a free breakfast there.

Only small issues is the parking. Other than that, great stay!

The hotel itself was nice and the pool was area was great for my grandchildren. For the cost of our stay, I did not like that there was ni breakfast offered, or at lest a family/budget friendly option.

Ok

The Service And Location Was Impeccable And Food At Bar Was Unbelievable

At first glance this is a beautiful hotel. The lobby is very spacious and nice. Once we took the elevator up to our floor though, you could see where it needed some updates. The carpeting in both the hallway and in the room needs updated. Walls could use fresh paint. The room had a very musty smell to it. The shower was very odd. Only hot water was available, no matter how you tried to adjust the handle. Which I guess was better than freezing cold? But it was so hot you had to jump in and out to keep from scalding yourself. The one nice thing I will say is that the bed was very comfortable at least. All in all though, it was a disappointing stay for the price.

Will stay again!

Rooms and pool area could be cleaner. More geared towards business professionals

Corporate office needs to approve getting the air conditioning fixed in the restaurant!!! And perhaps replacing the room carpets. But other than that, the entire family really enjoyed our stay! Nice & close to Bradley too! Very convenient location for graduation festivities!!

Very nice property in a nice neighborhood, just not great parking.

A little run down. Bathroom was very small. Beds were comfortable. Great view.