Holiday Inn Express & Suites Plano West - Frisco by IHG

Clean room and comfortable beds.

Good

The room was nice and big! I liked everything! Great service and great breakfast.

Good

Everything

We didn't have enough towels in a room that was holding 6 people

Management let us have a late checkout. I had an eye doctor appointment next to the eye doctor office

The lady at the front desk was very friendly And helpful. Was no wash cloths in the bathroom.

The lady at the front desk was very friendly And helpful. Was no wash cloths in the bathroom.

Liz was awesome front desk and the housekeeping was sweet and professional.

Amazingly clean and safe property!

The front desk staff and kitchen staff were fantastic I have never stayed in a hotel where housekeeping did not come to my room and clean. If they did not want to clean , the least they could do is empty trash and give new towels. I came on Friday night. There is rust coming from the bathtub /shower, and I just disregard that. But there was a hair on the wall in the shower. Not mine. So I disregarded that. However in the morning I left my room at 8:45 am and came back at 11:30 or so at night and the place was left the way I left it. Nothing done. I was nice enough to put the used towels in a pile. They were still there. The beds were not made and the trash was not emptied. With all of these things NOT being done, of course one can assume the place isn’t clean. I notice smaller things like dirty bottom of toilet, trash on the floor. I called down to the front desk and complained. The nice man at the desk apologize and gave me clean towels. I also asked him for trash bags so that I could empty my own trash and put the used towels in a bag for housekeeping the next day. I am so grossed out. I took all of my blankets and comforters I traveled with and used them on top of the dirty beds . I will NEVER return there. I would have never gotten this service at Hilton, however they were sold out as well as Marriott . I learned my lesson, never again, will I ever stay at a Holiday Inn. I know realized maybe we should have changed rooms but the front desk never offered and I didn’t demand it . So that’s my fault . I don’t want to be rude to the staff and I want my $50 incidental charge returned !

The front desk staff and kitchen staff were fantastic I have never stayed in a hotel where housekeeping did not come to my room and clean. If they did not want to clean , the least they could do is empty trash and give new towels. I came on Friday night. There is rust coming from the bathtub /shower, and I just disregard that. But there was a hair on the wall in the shower. Not mine. So I disregarded that. However in the morning I left my room at 8:45 am and came back at 11:30 or so at night and the place was left the way I left it. Nothing done. I was nice enough to put the used towels in a pile. They were still there. The beds were not made and the trash was not emptied. With all of these things NOT being done, of course one can assume the place isn’t clean. I notice smaller things like dirty bottom of toilet, trash on the floor. I called down to the front desk and complained. The nice man at the desk apologize and gave me clean towels. I also asked him for trash bags so that I could empty my own trash and put the used towels in a bag for housekeeping the next day. I am so grossed out. I took all of my blankets and comforters I traveled with and used them on top of the dirty beds . I will NEVER return there. I would have never gotten this service at Hilton, however they were sold out as well as Marriott . I learned my lesson, never again, will I ever stay at a Holiday Inn. I know realized maybe we should have changed rooms but the front desk never offered and I didn’t demand it . So that’s my fault . I don’t want to be rude to the staff and I want my $50 incidental charge returned !

A/C worked but was loud, clean, comfortable and nice staff. Pleasant stay overall.

Very good

Exceptional

Everything

Passable

My only complaint is being taken advantage of when I had a last minute schedule change due to a baby arriving 3 days early. I would understand paying an inconvenience fee, but paying for nights I’m not using, on top of the charges for the stay, is a little ridiculous. I know it’s a corporate issue, not a location issue, but it will make me look to other hotel chains from now on. Corporate needs to do better. As far as the location goes, it was a great stay with friendly, helpful staff.

Exceptional

Parking was fine, they were out of towels and wash clothes, front desk staff was great and friendly.

Superb

How clean the room and premises were The mattress in our room was quite uncomfortable, and we experienced significant noise on one side of the bed whenever my partner entered or exited it. I brought this to the attention of the staff, but unfortunately, no resolution was provided. Additionally, the bathroom door was sticking and made a considerable amount of noise when closed, prompting me to request maintenance. A technician arrived and attempted to fix it, but it proved unfixable. The worker mentioned that the building is scheduled for renovation soon, which, while informative, did not resolve our immediate issue. I also requested an extra blanket and was informed it would be sent, but it did not arrive until the day before our departure. All three TVs did not work properly the internet would freeze just watching local channels it was impossible, that did not get resolved. All of our communications were conducted via text message. When I inquired about potential compensation from the hotel, the individual I spoke with seemed to perceive my request as an attempt to receive all four nights free. I was hoping for at least one night's compensation, but this was not granted. I believe there should be a clear policy for compensation when guests encounter issues within their rooms. I paid the full price for my stay, yet I feel I did not receive the value I expected, and I am quite dissatisfied with the experience. While I have stayed at this establishment multiple times in the past, I am now uncertain if I will choose to do so again. So many issues and none were resolved. The more I think about it, I will not be staying there.

How clean the room and premises were The mattress in our room was quite uncomfortable, and we experienced significant noise on one side of the bed whenever my partner entered or exited it. I brought this to the attention of the staff, but unfortunately, no resolution was provided. Additionally, the bathroom door was sticking and made a considerable amount of noise when closed, prompting me to request maintenance. A technician arrived and attempted to fix it, but it proved unfixable. The worker mentioned that the building is scheduled for renovation soon, which, while informative, did not resolve our immediate issue. I also requested an extra blanket and was informed it would be sent, but it did not arrive until the day before our departure. All three TVs did not work properly the internet would freeze just watching local channels it was impossible, that did not get resolved. All of our communications were conducted via text message. When I inquired about potential compensation from the hotel, the individual I spoke with seemed to perceive my request as an attempt to receive all four nights free. I was hoping for at least one night's compensation, but this was not granted. I believe there should be a clear policy for compensation when guests encounter issues within their rooms. I paid the full price for my stay, yet I feel I did not receive the value I expected, and I am quite dissatisfied with the experience. While I have stayed at this establishment multiple times in the past, I am now uncertain if I will choose to do so again. So many issues and none were resolved. The more I think about it, I will not be staying there.

g selection. Was frustrated with the Spectrum TV provider. No hotel guide of local channel's. Room was clean and comfortable although i found the bed cushions to soft for me. Would stay their again

Check-in was fast and easy. Staff was friendly and courteous. The room was clean and comfortable. Plenty of parking.

Everything

Since this is the third Holiday Express with cleanliness and structure issues we will not be booking with them again. This time it was the window shade and framing broken. The shower nozzle was falling off the wall. The elevator was scary and the coffee tasted awful

Yes

The front desk guy is very polite and helpful. The breakfast lady is also very nice ( best breakfast ever!)

Very good

All was good.

The cinnamon rolls were good and the eggs, sausage & potatoes were fine.

The cinnamon rolls were good and the eggs, sausage & potatoes were fine.

Exceptional

Parking lot well lighted. Staff professional and very polite. Clean rooms.

The room was pretty run down. I haven't stayed in a Holiday Inn in quite a while and this location didn't make me want to try it again. There were just little things like peeling wall paper, sloppy caulk lines all around the shower. I didn't eat downstairs but my husband did and he seemed satisfied.

So clean So friendly The pool was closed ?

Our room was smelly and dingy—cracked tile, stained bathtub. The guy who checked us in was super nice—great staff.

Front staff was not supportive and the room key deactivated after breakfast on the day of check out. Never had that experience in my life. Will not be back to this hotel.

Thus was a very old hotel. Bathroom could have had some updates BUT at least the water was hot.

Staff was very friendly

Never got my security deposit back even though I left the room spotless. I will never stay there again

Nice place

Staff was welcoming and the room was clean.

Good customer service. Room was good. Breakfast was good

Yes

Nice staff very helpful

Good and clean. staff nice

Great hotel experience. Breakfast was fantastic and staff was kind and helpful.

Room was great, service was good and breakfast was great. Very kind and helpful staff.

Everything was wonderful!! We stay here every year around the same date! I would have to say this visit stood out the best. Feont desk was so nice and room was clean. A few hairs in shower.showers

Great experience, friendly staff, comfy bed and delicious breakfast

The night manager at checkin was great, I had some very expensive equipment in my car and he offered to move his car so I could park right in front.... thats great customer service and the morning desk clerk helpping with a late checkout was amazing!!! Great service all around

It was a pleasant stay except I could hear someone’s steps 4am in the morning coming from upstairs . Was not that bad though. I think still was a very nice place with friendly staffs especially who checked us in at night.

Nice clean and comfortable room

Nice room for the night

friendly service.

The room was clean and the bed sheets were stained but, clean. I was shocked that a friend brought her service dog to visit me and they wouldn't let her & dog in the hotel?? I thought all IHG were dog friendly and have stayed in the past with pets. That was the ONLY issue i didn't understand. Bathtub was a little curvy & had to rely on the hand bar to get in amd out of the tub. So be careful!

Who ever cleaned room didn’t do a very good job , the side table was sticky also no trash bags in trash cans also refrigerator door did not close

The staff was exceptional, except for the gal that worked from 6 am, she was rude and super non-accommodating. The wonderful lady that did the breakfast buffet went above and beyond every day, a real gem! The pool could really use some love, we never went in it because it did not look clean and we were there for 11 days. The grounds are deplorable. Weeds everywhere, the rock needs to be replenished and there are so many strobe lights on the outside of the building that need to be replaced. We will be returning as it is so close to family and the pros outweigh the cons. Also, the girls that clean the rooms were very helpful and accommodating.

The property was clean and bed was comfortable, what more can you ask for. The staff definitely are a great asset to the hotel.

it was a pleasant trip. The check-in was smooth and the desk clerks were kind. The breakfast was okay (need to add more fruits) but overall was okay. I would come back and stay again

Great stay. Will be back.

The property is average, amenities were as expected, most staff was average as far as customer service. Outdoor pool was average. The rooms do have a microwave and mini fridge. The only outstanding thing about this place was the breakfast attendant—Hispanic lady, I think her name is Maribel? I wish I had written her name down. Truly amazing customer service

It seemed a little rundown but the beds were comfortable, room was clean, and staff was incredible and they went above and beyond to make us feel comfortable and welcome. Would recommend!

I made a reservation at the hotel, but because the airline canceled the flight and I couldn't arrive on the indicated date, they didn't change my reservation, much less refund my money. The manager only answers by email. Very good work.

Very good place and very professional staff.

Nice and quiet. Had restaurants in walking distance.

Nice location.

No suitcase holder in room, AC was too loud, pool towels were too small, eggs were terrible, light in room flickered, outside doors don’t work with key card, pool door not unlocked at opening time twice, phone in room didn’t work to call front desk, ironing board was so old, dirty and unsafe. Staff was great.

Quiet location even with great Dallas North Tollway access. A bit dated.

Aging property. Not well organized. We were erroneously asked to check out of our room to be relocated to another room at 3pm when we had booked a two night stay. They stated it was because we booked with Expedia. Then we were told they were mistaken after we removed all our belongings. We were only given one bathing towel when we returned to our room.

Very friendly staff

The first room that we were given immediately cause severe allergies to my eyes - itching, redness, watery eyes. I'm not an allergy person, but I immediately knew that a pet had been in before. I told this to the front desk who denied that pets are allowed in the hotel, but he gave us a new room regardless. The new room didn't cause any allergic issues thankfully The next day when returning in the evening to our hotel, we heard a dog barking in a completely different room. The guests likely didn't disclose their pet to the staff and may have brought the pet against hotel policy The reason I'm giving a lot review is as follows: in both rooms that we were given, the carpet was *incredibly* dirty. I forgot my sandals and just walking a few feet made my socks completely black. This much dirt in the carpet can't be good for health We will likely try a different hotel for our next visit

Hotel is older but nice and clean. Front desk staff is very friendly. Enjoying our stay.

Very clean rooms, front desk very prompt on checking us in and very friendly, great customer service

I enjoyed my stay. The property was clean with good customer service.

It was close to the area I needed to visit.

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Text

Check in was easy, the location is in a quiet place, and the property is clean.

Room was dirty and gave me the creeps. Had something splattered on wall in bathroom, stains along side of comforter and black hairs on sheets. Rice or some type of food was on the coffee pods in room. Thermostat wouldnt work right. Elevator was out of service and my husband whos had multiple back surgery's and cant climb stairs well had to use stairs.Very disappointing after reading good reviews. Won't stay here again!!

Elevator dont water, ice machines are only on certain floors so you to climb up and the stairs for ice, very noisy! extremely noisy!!!!!

Good

The location was very convenient to the hospital, so I will be staying there again when we go back next month.

Booked a 3-night stay during the winterstorm so I can drive to and from work safely. I got the standard room with a king bed. The place was spot on clean and very comfortable. Enjoyed the hot showers and the free breakfast too. Staff were very friendly and approachable. Will recommend this stay with colleagues and friends.

The girl who checked me in was very polite and friendly. The hotel offered everything needed for my trip.

Near willowbend mall. Street side a little noisy. Not busy. Pillows are comfy

The property was well maintained. The staff was friendly and helpful. No complaints

We were disappointed that they didn’t offer wake up calls

Checkin clerk was extremely friendly and helpful

Very nice customer service! Breakfast hot & fresh. Clean rooms !! Would love to stay again.

Staff was very friendly and helpful. Breakfast had many options and space was clean and well maintained. Some road noise from the freeway but it didn’t bother us during the night. All and all, great value for what we paid!

Very clean and friendly staff.

The staff was very friendly…the room was clean and perfect. Will recommend this property.

Well the room was very comfortable and pleasant to stay in, we had the unfortunate experience of having two bus loads of high school children disembark at 8:30 PM on Friday night. They proceeded to act like children running up and down the halls until all hours of the night Making all sorts of noise and causing a horrible night sleep on Friday which was our second night. We reported this to the manager the next morning, and he advised that he had had several complaints, but the night manager had apparently done nothing about it beyond registering a “strike”. Considering the nature of the problem, night manager should have sought out the trip sponsors or chaperones and rectified it quickly. Instead they let a bad situation remain until anyone who was trying to sleep basically didn’t.

staff was incredible during my stay! will definitely be back

Good

The Holiday Inn Express in Plano was a great place to rest! The staff was great, the breakfast was shockingly good, and the room was incredibly comfortable. The bed in the room was so comfortable I actually slept through the night two nights in a row, which is not common at all. The overall experience was great!

The smell was very bad, the shower was dirty. We check out a night before because we didn’t like the hotel

It was very enjoyable. Check in and out was quick and easy. The beds were comfortable and there were actually good sized and comfortable.

The front desk check at check-in was professional, kind and customer-service oriented. She set the tone for the stay in such a great way! The queen sized beds were comfortable, AC in good working order, no weird smells, clean rooms, fridge and microwave clean and working, TV working, clean remote, and the water pressure was super. The free breakfast was great, too! They even had gluten free muffins and bagels, which I’ve never seen at a hotel. It was a nice treat! USB ports in the rooms for easy phone charging. Shops nearby and a hospital right around the corner. There’s an outdoor pool, but I didn’t visit it. There’s also a nice little gym with an elliptical, bike and treadmill. This is my new favorite hotel for trips to the Dallas area!

We stay for soccer. Great place.

Room was nice. Breakfast was good. Bedding had a slight odor like it was still damp when bed was made. Room above me stomped around their room all day for hours. Which was unpleasant. Overall was nice and would stay here again.

Quite, clean, and good breakfast.

Place was okay but, the card reader was broken upon entry but still read my card luckily. Walls were thin so I could hear all the stomping and talking around me. Internet was okay, couldn’t put the WiFi on my Xbox and the Ethernet plug didn’t help at all. End of the day I got what I paid fo.

Beautifully ran and close to everything

I had booked this hotel for family and the staff went above in beyond in helping me make my out of state traveling family feel taken care of. They also had lots of options for breakfast especially those with dietary restrictions. Thank you Katie and Tracy!

The property does not have a exterior door or security to avoid strange people to approach and enter the lobby and perhaps into the rooms areas and corridor. My daughter was staying at the first floor and one night I drop her at the main entrance but I had to stop because I saw a strange man walking around with a stroller without a baby. He left the stroller outside and entered the lobby two times, then he walked away inti the dark open space in the back. He looked more like a homeless asking for money.

Nice and quiet

Ev charging station was a joke. The way it was set up was just weird like you could park your ev on the grass. Every outlet in the room was non functional.

The property does not have a fence or barrier and strange or uninvited people may walk around and pick through windows. My daughter stay at one of the rooms in the first floor and one night I saw a guy walking with a stroller but clearly he was not a guest since he parked the stroller outside, entered two times and then walked away around the building to disapear.

Very clean

Very clean, very friendly staff.

Very convenient location. Property needs to be updated.

We had such a great time. Our room was clean and fresh smelling. It was comfortable and relaxing.

Helpful, courteous staff. Great breakfast. Name brand toiletries.

Breakfast was great-gf bagels and muffins, fruit, oatmeal, grits, pancakes, cereal, eggs, biscuits and gravy, sausage, decaf and hot water. The housekeeping staff was really friendly! This morning we realized just a block down was a mall with an H& M. On the other side of hwy (you could technically walk if you wanted) were all kinds of food, starbucks and Movie theater. It was close to Legacy West shopping snd food too. I would definitely stay here again.

Everything was great

Exelent service

Easy safe parking

Exelent Room

Exelent Room

Very clean easy check in and maybe most importantly quiet.

Comfortable bed and actually had decent pillows!!

Exelent service

This hotel was easy to get to and quiet. Room was just right size and bed was firm but comfortable.

Hotel was great. Breakfast was very good each day. Great value.

Only minutes from my job

Good value

Second time I have stayed here ahead of early morning medical appointments at the Texas Center for Diagnostics and Surgery. Clean and modern with spacious rooms at a very reasonable price.

Service and convenience

In town for a medical procedure. Convenient, clean and safe.

Haven’t even been able to get into the room yet. Been trying for the last 40 mins with no success

Hot water wasn’t working , bugs crawling on top of pillows , cracked sidings along wall

Location to medical facilities

Enjoyed

I specifically booked this hotel because it is close to the Crayola Experience and it offered an outdoor pool. After checking in, I was informed the pool was closed for the season. Had I known that, I would have booked another hotel for myself and grandsons as there are many others to choose from.

front desk staff was rude, refused to give me a cup of water. only option was to buy six dollar water bottle and also refused to providecreceipt.

I don't usually leave a comment, but this was the easiest check in and out I've had. The staff was great. Room was clean and comfortable. The breakfast had many options.

The staff took some time to check me in, even though I paid online. Then they added a $10 charge without explaining it.

Safe and quiet place. Safe for females

Everyone was friendly and the property was clean

The breakfast was great!

right to the hospital. Only complaint — walls paper thin. Hear everything — quite noisy.

It was nice

I had no complaints.

Clean and great place to stay!!

Loved our stay here! Gym was smaller than hoped for. The only thing that bothered me was some tile in the bathroom was broke and every time I stepped on it it would move! Other than that my daughter and I had a nice relaxing stay! It was very close to Clare cheer competition!

Excellent Stay!

Nice staff clean hotel

The property was the perfect location for when we visit friends and family in the Dallas area. Conveniently located right off the highway but not close enough to where the noise from the cars bothers you. The included breakfast was delicious! Definitely recommend staying at this hotel.

Was a great experience, will be back.

I was pleasantly surprised and how great this hotel was. I was also impressed that that had like real free breakfast.

Clean Hotel and a nice location. Room and lobby were very modern. Lots of stores and shopping nearby. Only negative was that the wifi was very slow.

Clean. Friendly. Good breakfast!