Sandman Signature Plano - Frisco Hotel

The front desk person was very helpful

As always another excellent stay

Great stay!

They (upgraded) my room to a smelly full kitchen that was boxed in and stuffy. The A/C units worked poorly. The bed was like rocks just not what I expected from the reviews. When I asked about a change I was told they were sold out. Not one apology or compensation in any way. I definitely need a Doctor I'm leaving with sinuses flaring back hurting and fully irritated with a 5 hour drive home. I am truly disappointed and will be calling, emailing, and lodging a complaint with corporate.

Great hotel great location.

The facilities are nice and comfortable but the staff is so rude. It looked like the people at the desk were always having a really bad day.

Loved the bath tub and the fact that there were 2 bars within walking distance

Hotel is starting to show its age

Great for business trips for a few days...restaurants connected to the hotel. Good location as well. Everything you need 10 min or less away

Quiet, clean and nice to have a restaurant on-site for late nights.

Property was very nice, clean and safe. Close to several places for food, shopping and nightlife! The amenities are excellent. Especially the TUB!

Overall not bad. A TV show was filming here during our stay, and we had no idea until we arrived. The staff did great work accommodating around the filming. However, the room seemed older and a bit run down. It was a bit musty in our room. Overall, it was a good stay, though.

Jacuzzi was a nice touch

This was such a beautiful and well kept hotel. The amenities are great the only thing is I wish there was more INSIDE seating at the pool or an area for people to sit their belongings. Other than that, the room was clean and everything worked just fine. I even got to use a $15 credit at moxie that’s attached to the hotel. I definitely will be returning.

Second time here… always clean and staff always friendly!

Loved the Bathtub

Excellent facility, staff keeps it very clean and is super helpful

The hotel was very clean and very nice! We were able to use the hot tub and gym inside the hotel. The only complaint I have was a getting woken up early from construction they were doing right outside of our window. Super nice stay and would definitely stay again!

Everything was great, staff, food, room.

Was very cozy and cold which is great this time of the year

Now the room temperature wise it wasn’t good took forever for the ac unit to even kick on, and it was so claustrophobic almost checked out but because it was only one night we managed it. Would we return no not the best experience, but good front guy staff though. Didn’t like that the girl staff was arguing on the phone and rolling her eyes at a client, not the best impression.

The biggest issue I had is that I dropped something out of my bag while I was still inside the room and once I realized it was missing, approximately 20 minutes later, I called the hotel only to be told that I needed to go to a website where I would be able to search through things found to see if my item was there. I registered with the website he directed me to but you are not able to view things, it's just a reporting system. Even though I had not been gone long when I realized my medication was missing, the front desk told me it had not been turned in. Due to the type of medication it was, I had to report it to the police. So I imagine it wasn't turned in but kept by a dishonest housekeeper/staff. I'd like to say I would stay again but probably not.

For the price this place was super nice! It was our second time to stay for a quick one nighter and would go back again!

mildew smell

Management and staff were very friendly and helpful. We really enjoyed our stay

The cockroach in the room

Room was very small and cramped

Clean room. No issues

This was my 3rd time staying at this hotel because the location is absolutely prime, and I have always loved it here in the past. Unfortunately, my most recent stay last week left me incredibly shaken. Management assigned us a room with a broken lock on the sliding patio door. I woke up to a parent's worst nightmare: my toddlers (who are almost 3 and under 2 years old) had managed to open the sliding door on their own because the latch wouldn't secure properly. While I regret not inspecting the door immediately upon check-in, a hotel should never assign a room with a compromised safety latch. High-rise windows and doors need to be fully functional and secure. I brought this serious safety hazard to the front desk's attention during checkout, but unfortunately, absolutely no one from management has reached out to me since. On a positive note, we absolutely love the Moxies restaurant located here, and we will definitely be back to eat there again. However, when it comes to staying overnight, safety and guest communication have to come first. I truly hope management thoroughly inspects and repairs these locks immediately so no other family has to experience that kind of scare.

The water and the shower had a foul smell the only issue I had

Location. I did not feel it was on par. Bathroom wall was stained. Found a few leftovers on the carpet from prior person. Room at the end of the long hall on the top top floor. No breakfast included. Then I paid an upgrade of $40 for early check in. It was one hour early and they charged me tax on the $40!

A bug cockroach roaming in the room at night

Clean room

Very clean. Very nice staff as well. Just wished they had continental breakfast but than that it was nice

Clean room.

This was my second stay, and I’m glad I came back. Rating it 5 stars on this trip. I feel like the room was extremely clean compared to last time. I would still love a full length mirror in the room ;) but not a deal breaker. Excellent perks too for Expedia members with status.

Clean rooms. Comfortable beds. Great location. Will stay again.

I forgot to put the sign in the door and room wasn’t clean

Nice Room & Clean

Everything was as expected. Scott helped to make sure everything was ready for this Mother’s Day surprise for my wife. He made sure everything was prepared and ready. NA

Clean room.staff was super friendly. Only complaint was the shuttle. Noone advised that you needed to book it.

Great location, room and staff!

nice restaurant, clean and fresh rooms

I would like Lotion in the rooms, but that doesnt seem to be a thing they offer. Overall nice property, lovely rooms and friendly staff.

Great staff, nice rooms, very quiet. Only bad thing is the coffee, both in the room and in the lobby. Had to drive to Starbucks. Otherwise, a great hotel for the value!

Room was clean and spacious with the exception of the tiny closet

very friendly people, clean room, lovely cleaners I evcen gave them a chocolate bar because they were so nice.

Room was clean and location was wonderful didn’t have to travel far for food/entertainment.

nothing

Needs a breakfast

All well

Very nice hotel and stayed here a couple of times and would stay in the future again

No, breakfast. My room was ok, the carpet was lifting, and it almost seemed as the carpet had not been vacuumed. curtain in the living area was damaged. I noticed it when trying to pull the shade closed.

Such a nice hotel at a wonderful price.

Great stay overall. I wish you could keep the fan on in the room the entire time.

Loved it

Good place

Need a bigger variety on breakfast

Very familiar with the property in the past

Clean room. Great house keeping services.

I liked that there were two attached restaurants. Clean property, plenty of parking.

I had breakfast at the Moxie which is an attached restaurant. It was a good breakfast and nice surroundings, but not complimentary. My recommendation would be that hotel guests should get some form of discount. I have stayed at this hotel probably a dozen times and their systems provide little loyalty rewards. The fact that booking.com reservations do not carry over any requests and thus the one thing I asked for (not to be next to an elevator) was where I was placed. They were not able to move me even though the hotel was not fully occupied. Regardless, it was a nice stay.

Good hotel with many restaurants within walking distance.

Location was perfect to local food and shopping centers. No complaints

Very clean

Hotel & staff is great. Clean property. Love that there is a microwave and refrigerator in the room. Conveniently located. Walls are a bit thin. Will stay again.

I did not have breakfast overall was good stay!

Great hotel! We visit again

The shower in our room smelled like sewage.

Room was nice and Clean.

I love how clean the place was. The front desk was so nice. And moxies is the best breakfast buffet yet. My pillow had make up that wasn’t mine lol

Clean No refreshments

So nice.

Moxie is awful! There are no smart TV’s. It was clean.

No disappointments or surprises. Conveniently located also!

Very nice hotel,

Very clean , comfy beds and pillows and quiet area

It was in a good location. It was clean, & the staff was friendly The water didn’t get hot enough for me to take a bath.

Clean room

Always clean and quiet

The front desk is responsive Some hairs and stains on sheet

I didn’t see the breakfast area only saw the coffee. Room was okay, first room had a clogged toilet and we had to move. That room had a window unit as the AC and it wouldn’t really stay on so we got hot at night. Bed was super comfortable though

Clean room, staff is always friendly

Loved everything about the stay except that the air conditioner stopped working during the night, and even though I reported it, no one came to fix it. The girl at the front did not offer any accommodation for it during check out. That is my only issue.

The room was small but the hospitality that i received from the duty manager was A1 she made she i was taken care of .would stay again just a bigger space

The whole establishment were so clean and calming

Great

One of the major issues was the presentation of the food. It was served in hot warmers, which made it appear as if the food had been sitting there since breakfast began at 6 am. To improve the experience, they should consider offering omelets made to order and providing more toppings for waffles and other items.

My room was not as clean as I would expect. The glass tops were smeared. There is no full size mirror in the room so I had to go into the hall to check my outfit. Bathroom lighting was weak. However the restaurant Moxi was great and the staff was wonderful.

Excellent location. Beautiful clean room.

Nice restaurants and bars

Modern, easy to check in, clean. Rooms. The blackout curtains do not keep light from blasting through the edges of the windows and the air conditioning unit is placed right up against the side of the desk causing it to short cycle every minute or two.

It wasn’t unnecessarily UNCLEAN but we did have a spider in our bathroom and after doing some research, it ended up being a brown recluse! We killed it and took it to the front desk to show them and I think their response was a little disappointing because of the severity of the type of spider was., they said that they would let me manager or someone higher up than the lady behind the desk, and they will get back to us. That was the first night. We checked out two days later and I had heard nothing from anyone. We brought it back up to a different staff member that was there when we checked out, and they replied to the same thing. But was nice enough to give us a very small discount, which is not what we were looking for. I thought they would at least offer to change our room come to find out they did not have the room we had purchased available. So if we would have switched rooms, it would be a downgrade. Which honestly the Lives of my husband, solving my children are worth a downgrade to know, and be comfortable that there was no brown recluse spiders in our room. They didn’t seem to know the severity of what we had found, and I explained it to the lady behind the desk and she was shocked. As we do appreciate the small discount we just wanted to be shown that someone cared about our children and how deadly those spiders are. Other than being on guard every time we unfolded a towel or sat anywhere honestly, the property was amazing and perfect for our trip!

I actually had two rooms both my rooms were absolutely gorgeous. I always stay there when I come in town. You had two staff members by the name of Jordan who checked us in and John those guys treated me and my guest like queens I recommend them to to anyone. They were the best.

Yes everyone was nice and so helpful.

This hotel far exceeded my expectations!!! We was in town for a cheer competition and my little cheerleader met some friends and enjoyed the pool

Very welcoming, clean, and the shower…AMAZING!

Clean room, safe area, parking, excess to local attractions and highway. WiFi was available. The pool was a little overcrowded. Shay at the front desk was non empathetic when asking her questions and voicing a small concern about breakfast at Moxies. Treated us like we didn’t belong but all other staff was excellent. We asked Shay about the breakfast and assumed we would get a voucher but told us we needed to pay the $18 in a rather COLD attitude.

I enjoyed the bathroom it was very nice and the mattresses was firm but not too firm which I enjoyed since I have trouble sleeping at hotels

I enjoyed my stay for new years by the hot tub and pool and I enjoyed the plush robe and garden tub and comfy bed

The property was very clean and well maintained. The staff was helpful and professional. Really nice pool and workout area. Also both restaurant's were top notch!

Excellent hotel staff. On check in day (3/19/26 around 10/11am) I can’t recall the front desk staffs name during that time, but he was amazing and I was handled with care. I will definitely return.

Great staff, took care of a birthday special request to perfection. Top Tier Service!!

Excellent

Beautiful hotel , comfortable beds

Yes it was fun with kids 4 and 11

Did a stay cation here recently and was very pleased.

The curtains are not blackout curtains and don’t hang close to the wall so a lot of light comes into the room. The shower tub leaked so every shower resulted in large puddles on the floor the spread to carpet in main room. Heating was noisy like a pair of shoes in a dryer Plumbing was noisy, every time someone flushed the toilet in the room above me it sounded like the water was inches away I’ve stayed here before and didn’t have any of these issues, so probably room specific, ask for a room away from Moxies

Good

Ok room, nice decorating for my husbands birthday.

Room was cleanish - the carpet does run right to the bathroom so it soaks up a lot of the shower water unfortunately, which leaves the carpets a gross color/grimy feeling. The pool has extremely limited space, looks murky, and the hot tub is kept warm but not hot. The hotel lobby is very clean. The bed was very comfortable and pillows are nice! Bathroom is beautiful and spacious.

The carpet in the room we stayed in was bumpy, kind of like it got over saturated and was bubbling. There was also a roach.

We were bummed because they had to close down the hot tub and pool area while we were there.

Clean room, friendly staff, good location

Had to wait for another staff member to check us in because the one on duty was on the phone. Then the door to our first room wouldn’t lock so we had to move to another room that the ac unit didn’t work well in. And someone defecated in the pool, so that entire area was closed for the evening. Also unable to reach staff on the phone.

Clean room, good staff at front desk on check-in

Great place to stay! Nearby a lot of food

Room was good … just small. The shower has no place to put your soap or towel. No mirror to check your outfit before you leave. No breakfast.

Wonderful stay staffless friendly rooms were clean with absolutely stay again

Staff was top notch! Pool is extremely small. More like the size of a large hot tub. There was never enough space for us to swim due to overcrowding

Coffee machine in the lobby is locked away after 12 noon. Overall good hotel but some things could’ve been more generous.

Very clean and modern staff was very friendly just don’t eat at Moxies Grill they charged my credit for breakfast and we didn’t even eat there they was closed.

Room was not ready, we had to wait, was not cleaned properly, they rushed after it wasn’t ready for our check in time

Great experience friendly staff!!

Great coffee machine in lobby and great location.

Awesome, modern property with polite staff and wonderful environment!

The rooms was fabulous. I loved the shower.

Everything was great. Loved that it had 2 sports grills within immediate walking distance.

N/A

Everything was wonderful and conveniently located.

I am very grateful for my stay.

Great experience! We’ll be back!

Nice place to stay, very surprising hotel. Two restaurants on site, breakfast is nothing special but the typical few options. Staff are very professional and courteous. I would recommend and stay here again.

I needed a place to stay with my daughter

Enjoyed this stay and was very close to things to do for a great couples night.

Everything was great from Scott at the front desk, to the cleanliness of the room. Would definitely stay again.

We had to be moved to a king size room because there was a roach in the queen size room that was on the first floor. This was a really horrible experience at Sandman signature and they were very busy and there was only one staff member at the desk who was able to help,, but it was still not a great experience.

The staff was awesome, when we requested anything for the room it was sent up immediately. The room was very clean and the Hotel was stellar.

Very clean, but the room was on the smaller side though.

The staff is always so friendly and accommodating

Very clean rooms

One of the beat hotel experiences we have had in the last several years.

Great staff and great hotel

Gave us top floor. The hot tub was amazing. Staff very friendly. Nice restaurants at either end of hotel. We had no issues with noisy neighbors. Very clean rooms. The only thing I thought missing is there is no breakfast offered. We went to IHOP a mile away so no big deal but this property could upgrade the experience by offering a buffet breakfast or even a breakfast service.

Great hotel! Location is perfect, room was amazing and overall a great experience.

Room was spotless. Hotel staff was awesome! And both hotel restaurants and bars were delicious. Drinks 10/10

Perfect stay!

Good room, but they messed up not doing a honeymoon pkg we pre ordered.

Room was very clean as well as the overall hotel. Staff was friendly. Centrally located to everything you need. Will be back!!

It was great!!

The staff were friendly! Clean room and front lobby was smelling so good!

Loud children running thru the halls all night and morning long. Banging and beating

I love hotels where I don’t have to worry about anything… nice, clean, and quiet.

Secondly, when we arrived there were kids who were louder than I've ever heard in the pool and jacuzzi. The man working the front desk stated that they had already had noise complaints about them and already spoken to them. It was so loud that 3 teenage/early 20's girls were standing outside the door and would not go in because kids were running around, swinging hockey sticks, yelling, jumping in the pool, jumping in the jacuzzi and no one at Sandman seemed to care and get the situation under control. At 2230, I complained to the front desk again about the noise and that me and my wife, we got married on Valentines Day, wanted to enjoy the jacuzzi. We were told that they had spoken to them. The situation wasn't under control. At 2255 I went down to the pool and jacuzzi and entered. The kids were gone. However, there was only 5 minutes left to enjoy the jacuzzi. I spoke to Misty, the front desk manager, and told her that we were not able to enjoy the jacuzzi on our wedding night because they had not gotten the kids under control. She just said sorry. I told her "closing time is 2300 so you'd better go down and kick the last couple out of the jacuzzi. I checked a few moments later and saw Misty leaving the pool area. I popped in, with my room key, to take pictures of the signs. The signs stated that the pool/jacuzzi closes at

Staff was amazing

Room was clean. Was kept with fresh towels

Staff was great, room clean and beautiful, location is perfect also if you’re looking for good food, drinks, and fun things to do. All near by.

The ac didnt work in my room and was 76 all night.

Great place

Clean room, great service

Amazing!

Rooms were nice and clean and the staff were nice. Only thing missing was a microwave in the room and the drink machine closest to the room only took cash.

Spotless room, helpful staff, perfect experience

Perfect place to be snowed in with a restaurant and great sports bar attached

Clean, great room and great value. Staff was amazing. Had to stay for work but felt like a vacation. Had a great dinner at Moxies which is attached to the hotel. Great experience and will definately recommend.

Grrat experience. Great room was so much more than I expected. All staff were incredibly friendly and helpful. This is an amazing place to stay. I am a GM of a local restaurant and stayed during the winter storm. Even with these conditions it was amazing and well exceeded my expectations.

Clean room

Clean

We were put in a room right beside the night club. I called and complained about the incredibly loud music and yelling but we were just told they are open until /a nothing else was done. The next morning I went to the front desk to complain and the man said oh sorry, we try to not put anyone in that room. When my husband and I were trying to have a relaxing date night, we don’t sleep at all due to the noise. It was such a TERRIBLE stay…probably the wish we have ever had!

Towels were too rough. Hated having to use key card to get to your floor, inconvenient. Lots of restaurants and shopping nearby. Parking was easy. Old school wall AC.

Room, staff and hotel was excellent!

Everything. All the above. Very nice, and accommodating. I enjoyed my stay and will definitely book here again.

Love this hotel. Wonderful rooms. Great bathroom! My favorite feature! Huge bathtub!!!!!!!

Good location, free parking and nice rooms. Only downside is housekeeping isn’t 24/7. My sheets had some hair on it, I was brought a clean set but had to change them on my own 🙃. At the price point, I’d stay again though.

Love the hotel. The location is great. Room was clean and ready when I arrived. Front desk staff was great. The cleaning staff was load and knocked on 3 different occasions the morning of our check out. But overall I enjoyed my stay and would stay again.

Great place to stay

Visually appealing, clean and comfortable. Only grievance was having to pay for water to be delivered, $15. So bring water before you get comfy in bed.

This hotel does not serve breakfast and know microwave in the room

Hotel was fantastic. Rooms were spacious and clean.

we let the front desk know, but it was extremely loud broken washing machine sounds and the fire alarm kept flashing every hour and a half

Because I arrived so late ,I sent a text via Expedia app to the hotel to let them know my late arrival , I had already paid for the room before my arrival unacceptable action from the hotel or the hotel clerk after he gave my a hard time he finally all sudden found a room for me that clerk is unprofessional the night shift clerk He loves drama get rid of him

Room was clean however random hairs that were not mine was around the bathroom. TV was not a smart one and channels were limited. I would stay here again

Overall good experience. Nice facility.

Smooth check in process. Bummer the restaurants were closed when we went.

Clean spacious room. Everyone at front desk was great. Room service from in hotel restaurant was delicious and promptly delivered. Best stay ever with hotels.com

Everything

Nice

Everything from entry to exit!

Room was very clean…staff was very nice

Clean room friendly staff and they don’t offer breakfast.You can eat at Moxie’s Grill which is in the same parking lot for $18 (breakfast buffet)

The staff was very helpful and the room amenities were wonderful!

The hotel need smart tv, complimentary water in the room

Great

Great location. Friendly staff.

Bed review said that you had nice beds.The beds were horrible again.I don't understand how hard it is to put a hundred dollar memory foam on your beds, but it sucked.

Yes 5 stars

Didn’t like the room I was placed in at the end of the hall #303 but other than that my stay was great.

It was great

The rooms was spotless and very clean staff was amazing

Clean room, comfortable sofa and bed

Great hotel, rooms were nice and staff was helpful.

Very good

The lady at the desk let me stand for like 10 minutes before she even greeted me.

The room was amazing and located in a great spot

The breakfast menu was awesome! Moxies is an excellent place to eat!

Good staff! Good clean, in room coffee makers need an update! Pool and Hot tub....hmmm...needs remodeling...why I dont give it 5 stars! Fitness center...needs a few more pieces of equipment. Restaurants (moxies and sharky) are solid! Overall, I like the Sandman quite a bit!

Best one by far

Was very clean and a quiet stay

However, the entrance of the hotel was dirty- especially coaches- and cleaning was being done at 9pm which should be early in the morning, all dusts wiped through to us while having coffee. Hotel is one the cleanest one not only in TX also around the Country.

The staff and facilities are very good. Very helpful receptionists. Only a couple of things - we felt the breakfast buffet could have had a few more items for the price. Also, the room had a smoke detector that flashed an annoying bright light but we fixed it by putting a piece of black electrical tape over it.

I would also like to give a special shout-out to Scott from the front desk who went above and beyond to roll out the red carpet on our second night checking back in (because the first night was so far above the status quo of a typical Hotel). Well done Signature Sandman, well done.

The hotel has been a good find for my wife and I the last 2 years. It’s always clean prompt service and calm quiet experience.

Elevators down and loud

The air conditioning unit made a sound all night and didn’t fully cool down the room.

This hotel is perfect. Always greeted at check in. Both bars n restaurants are great. Food, drinks and service 10+. Very clean and comfortable. Great for business stays and families. I highly recommend

Sandman was Awesome! Just great vibes & friendly staff!

Hotel was nice, new and clean but the bed felt really hard.

Staff were extremely accommodating

Clean and friendly staff!

N.A.

The breakfast expensive

Clean, friendly staff, nice atmosphere, good restaurants, good location.

Clean

Nice stay

Very clean hotel. Great customer service. We were greeted every time we came in or left!

Nice room, great front desk experience checking in and out

Very nice and we will definitely be back.. very clean and professional staff.

Clean hotel. Quiet. Close to everything

Clean, friendly front staff

clean room very nice staff

The thermostat is either on a timer or motion detected so the room was uncomfortably warm when I'd get back from long days staying with family in the hospital. There was no option to keep the fan running on low without AC or Heat so the room would get stagnant during the night, disrupting the precious few hours of rest allowed

Love this place! Beautiful hotel with comfy rooms and beds. Love the two restaurants on site!

Everything I could mention was just so above par... What an incredible hotel.

We enjoyed our stay. I especially love the soaking tub!

Hotel was nice. Pool great. Hot tub not so hot. Great location. Loved that you need a key to access the room. Recieve a $15 voucher for booking through Expedia. That was nice. Room had a lot of space. Shower was nice and hot. I made a request for towels and was told 20min wait. I had to call 5 times to get an answer. Over an hour later called 3 times finally got someone to answer again. Asked about the towels and I believe they forgot so I just said nevermind. It was late around 11pm, so I’m not going to lower the stars. However it is a hotel so a service like towels should be 24hrs. Only reason I didn’t walk downstairs is because I had young children.

Room was great by far our best stay at any hotel.

Staff unfriendly, hotel lobby dirty, guest room was decent but had things broken, water on carpet next to shower. Next morning, hotel coffee bar area was dirty with the trash overflowing with staff members around not doing anything about it. Coffee machine needed to be cleaned because the coffee had trouble coming out of the machine because it was clogged up. Needless to say I did not drink the coffee.

Hotel was very clean, views was incredible, I give a 10/10 review!!! I don’t usually leave reviews but I had to !!! I have no complaints. Ive been searching for a clean hotel all my life & this one takes the cake!!!!! Keep up the good work!!

Amazing time, convenient location. Will be back!

Staff is great. Love the location and vibe of hotel.

The receptionists was very friendly and helpful. The cleaning staff was great & very seen! The rooms were fresh and clean. Robes in the closet were a pleasure to enjoy after a relaxing bath. Very nice furniture with a built-in refrigerator & plenty of storage. Great coffee for breakfast and an overall great day at this beautiful property.

Amazing in all areas

Great stay, helpful staff

Excellent hotel

Excellent customer service. Spotless rooms

Co

Good

Great stay! Beds were comfy. Great location!

Check in was quick, location is great with everything close. Only issues we had was that there was no hot water.

Friendly staff. Clean, modern rooms. Convenient location.

Been staying here when I can since 2019

They have 2 restaurants on the property so you can grab from there! It was amazing!

For being owned by the Dallas Stars, my room was not the cleanest. Also lacking a good breakfast for that price.

Pretty hotel. The only downside was that the hot tub wasn’t hot. It was closer to barely warm, but there was no maintenance staff available to look at it.

This was a pleasant stay! We stayed a whole weekend and there was sooo much to do, even just around the area of the property, i wish we stayed longer! Walking in it smelt clean and fresh the room we had was well

We loved the room and service!! Misty at the front desk was so polite and professional and the manager Leo at Moxie’s restaurant was very nice and he really cared about our experience!! Overall a wonderful stay!!

The stay was good and the room was cleaned nicely. Would do with some good anenities

Staff was welcoming & nice at check in & even check out. Upon arrival there were several people checking in & the lady at the front desk did well & got everyone checked in without issues! The hotel was nice & our room was clean, we love the location of the hotel as it’s close to everything!

The hotel was great the only issue we had which was really disappointing was the hot tub was not hot but luke warm. When this was brought to the attention of the front staff they said nothing can be done since maintenance has gone home for the night. We had the same issue with the water in the room it had no pressure and would not heat up. Besides this everything else was great.

Nice and

Everything was exactly as expected. Very friendly staff!

Front desk attendant was working by herself when we checked in at 11PM on Friday, 11/7/25, She was pleasant, professional, and very friendly. When we checked out at 9am the next day, she was still there working with a smile on her face. If anyone deserves a raise or promotion, it’s her. (Didn’t catch her name) but she was the best.

Great customer clean rooms

Clean. Friendly staff. Really nice rooms. Great location. Would definitely book again.

Lunch and dinner were great. Did not eat breakfast.

awsome

Hot water did not work and found two cockroaches

Great location, bar and restaurant downstairs is perfect.

Every thing was great about this hotel

Nice room layout, clean. Nice amenities - indoor pool and workout room. Breakfast was definitely not worth 18$ charge though admittedly we showed up at the last half hour of breakfast. Not any better than standard hotel continental breakfast. The make it yourself waffles tasted sour and coffee carafe was empty and no one offered fresh coffee when this was brought to staff attention.

Not much to choose from for Breakfast at Moxie's. Not worth $18.00. Next day we ordered brunch from Shark Club Sports Bar and it was amazing.

Everything was good!

Friendly staff.

Loved the room very clean

Bed and sheets were clean and room well appointed. Had a great time

Great

Super soft beds, amazing bathroom layouts, great staff. Loved the entire thing

Hotel was clean and close by everything

Yes, it did. The food was excellent food.Was a great selection of food.

Good

Hotel building had a few quirks, but the staff were phenomenal!! Accommodated our needs for a wedding weekend. Great service and friendly faces!!

Everything was good except it took forever for the water to get warm. Otherwise it was a v nice place!

Clean

Great

It was very nice . We enjoyed our stay.

The staff was very friendly and the rooms were great. Nice and clean and quiet.

Great AC. Clean room. Great luxury at affordable price. Great service at front desk.

Only stayed for a night but was clean and accommodating for the price. Very nice stay for anyone

Stay was great, only issue was the room service. The lady kept knocking on our door even when we had the "do not disturb" on the door. We were trying to get an early start and check out and head back home, but was still going in and out of the room around 9 am. The lady would not leave us alone. Felt very uncomfortable. Told her at the elevator that we were still in the room just packing up. Put our luggage in the car and came back up to the room and she was knocking on our door again. I guess she wanted us out. Mind you, this was all before 10am.

Room was clean but floors were wet maybe they shampooed the carpet. Also blinds were unable to open, i usually like the sunlight but wasn’t able to get it. Overall very nice hotel. Very clean and affordable

Loved it

Clean, nice place

Beautiful hotel. Nice sports bar and restaurant.

Took awhile to check-in

Great hotel. Very clean and comfortable

Check in was a little slow but I would go back over and over. The bathrooms are fabulous and the room is amazing. It was so clean and quiet. The bed was the best bed I’ve had at a hotel.

Hotel was nice , but not enough staff anywhere . Multiple visits to the front desk about the door not working and keys not working. Had to wait in line behind new guests checking in because there was only one person working- ever. Nice hotel, but I will not be back. There on business, and not in the e mode to be waiting for 10 minutes at a time to be let back into my room.

Very disappointing experience. I confirmed my reservation with the hotel a day before, and they even approved my request for a lower floor. However, just two hours before check-in, the hotel canceled my booking without notice. It was during an important holiday for us, and the staff made no effort to help. Expedia still showed my reservation as active, which made the situation even more frustrating. Poor service and very unpleasant experience.

The separate deep tub and shower in the room were great!

Extremely friendly staff and great restaurants and bars attached with a gas station right nextdoor to walk to

Awesome stay!

Rooms have everything you need. Very spacious, comfortable and clean. Greeted from front desk and smoorh and quick check in. Great appetizers at Moxie's Bar n Restaurant attached to Hotel. I highly recommend staying here when in the area. Shopping n many Restaurants close by.

Fairly good selection of neaeby

Great stay very conveniently located

Stayed 1 night. No smart TV ut we had 2 tvs in the room. Also a kitchenette. Having the Moxie's downstairs was nice too.

The rooms were super clean. Bath and shower options inside rooms. Hotel is in a really good area and has tons of food nearby. I felt very safe as a woman with 4 kids.

Clean

First class

We love staying at this hotel but we’ve had problems with the restroom doors not closing. We’ve stayed here twice in the past two weeks and both times the restroom doors are hard to close. Also when we arrived there was a long line of people to be checked in and there was only one person working the front. Took a while to be checked in and get up to our room. They should have more than one person checking in people at the check in times. When we left there was no one at the front so we just dropped off our keys.

Loved my stay again

Everything was excellent.

Great overall

The location of the property is excellent. There is a bar and restaurant attached to property which make your dining choices easy.

Property is soo good & Moxies bar and restaurant is easy accessible.

j

Bed was a bit hard but nice room oddly enough we had a mystery wet spot on the carpet. Nice room though

Check in was easy and professional! Hotel seemed full - I liked the 15$ coupon to Moxie - dinner was delicious! Nice tie in !

Nice place to stay, you’ll need a transport plan as not many walkable things to do

Great place to stay for the meeting I was there at

The restaurant on site is not worth the cost- also when the restaurant autogratted me for two people having breakfast I talked to the front desk and they didn’t want to help

Clean and friendly staff

There were multiple hairs on the bed sheets, hairs on multiple towels plus stains, and the $15 breakfast buffet was the same crap as every crap hotel ever, it's all crap. They did send someone quickly to change the sheets. I expected much, much better for the price and Legacy location.

But I genuinely missed staying there and the amazing staff and amenities, so I gave it another shot this weekend for a staycation….and my faith in The Sandman has been restored! I had the most wonderful stay! It was PEACEFUL, which was one of the reasons I initially fell in love with The Sandman Hotel. My room was clean and perfectly located. It was quiet and absolutely sublime! I now feel confident to return as a regular!

It was quiet and clean.

Enjoyed my stay

Our stay was outstanding! It was my wife's birthday weekend and Katherine at the front desk went above and beyond to make it memorable! She upgraded us to a beautiful suite with a fantastic view which my wife loved.On top of that she gave us complimentary breakfast for 2 at Moxies which we enjoyed! I was in the hotel business for 20 years and this type of experience is what keeps us coming back to this location time and time again!

We stayed here for five days and never had a problem with anything. Dining restaurants are within walking distance and one is attached to this hotel, which makes it super convenient. I would definitely stay here again.

It was nice

very clean, gorgeous room!

This is a really nice hotel! All of the staff are extremely nice, the rooms are very clean with nice amenities, and it’s right next to all kinds of great food. The only strange thing was that our room was very humid. Almost like it stayed wet the entire time we were there and that made us a bit uncomfortable. Maybe it’s because we were on the highest floor? We also didn’t have a breakfast voucher and without it, breakfast is $18 per person. For that much i expected a big buffet but it’s just a normal small continental breakfast. Not worth it without the voucher though everything tasted good. Overall, I think this is a very nice place to stay! Quiet and safe. Next time maybe we’ll pick a room closer to ground level.

The only place I’ll stay when in Plano/DFW area

I would definitely stay here again. Hot tub was 10 out of 10. Beautiful young ladies working the front. Patient and polite men helping out! Spanish speaking housekeepers do great, Despite the language barrier! Labor day weekend was busy but lotsssss of friendly people! Kid,family friendly hotel! Great beds, blacked curtains. hot water, breakfast x moxie with a $20 voucher pp. Free parking x wifi

Also, the noise. Awful with this many guest. We heard EVERYONE walking past our door. Front Desk could have at least reminded guest checking in to be mindful of noise because of other guest. Wanted to try something different... but will stick to the luxury branded hotel chains.

Friendly staff and close to the Stonebriar mall

This hotel is centrally located in Frisco and close to everything. There is a club as well as a restaurant attached to the hotel which is super convenient. Will definitely return.

Almost memorable part of the day will be Kenneisha from the check-in on Thursday just so sweet very kind girl. Everyone else is OK not as friendly but OK not rude. No one was rude. I will say that, but Kenisha just was above and beyond even though she checked us in on Thursday, that's who I remember more the crew that had to check us in Friday, so Kenneisha should leave the Customer Service training in my opinion

When we checked in the receptionist that helped us was Kenisha she was the absolute sweetest down to earth like I can't think of a kindest person anytime I've ever checked into a hotel keep her around because she's definitely a good look for the company

Hands down the best place to stay around the area, from staff to cleanliness the whole experience is excellent. This business is doing it right!

Awesome staff

Customer Service excellent from check in to check out. Only complaint breakfast. Toaster and waffle maker did not work. Breakfast could of had more choices, for being an upscale hotel. We were upgraded to a room, VIP status with Hotels.com, however only breakfast for 1 not 2.

It was great. Clean, comfortable and staff was friendly.

I love it

.

Clean and quiet but in an excellent location for dining and shopping. I will be back.

Wonderful place for quick get away. Staff was personable and helpful. The restaurant options on site were delicious. Close to other shopping, food and entertainment options. Will definitely return.

Good property, good location.

Absolutely loved my time at this establishment, i would definitely recommend the place. It was more than i expected! The staff was so professional, definitely a place worth visiting.

The room was beautiful, we were really very comfortable, and had a great stay. Hated to leave. Will definately go back.

I can’t believe that was my first time hearing about and staying at this place. The location makes everything so convincingly convenient, diners and shopping centers only a few minutes away. Room was so clean and organized. Not too much noise from where our room was. We loved every second of our stay! We’ll probably book again when there’s another occasion.

On a positive note, the staff was great, we were able to check in early (and good thing I guess).

T

I loved the customer service. Kaniesha the service agent at front desk made us feel welcomed and any questions I had she answered them and offered help! I will be back!

great

COMFORTABLE BEDS!

The room was very nice the whole hotel super nice

Excellent

middle of the night

Nice and clean

A beautiful and clean place to stay. Easy access to highways and entertainment. Highly recommend!!!

Excellent location and rates. The room was quite dark, likely due to the choice of Charcoal carpet. There was not enough light in the area around the coffee machine. The coffee was horrible. However, the restaurant (Moxie) is amazing with great service. The front desk was very helpful and pleasant. The staff was super nice and accommodating.

Comfortable room. Convenient location.

nice place. going back this week. squishy carpet in the room which was a nice surprise.

Great stay!

Nice place

The lady that checked me in was so kind and helpful. She was very social and should be commended on her excellent customer service.

Great

The hotel was nice but our room was not. We had stains on the wall. It looked like coffee stains. The curtains would not open so our room was pretty dark. The bathroom had some areas that needed work as far as needing to be cleaned. At the bottom of the bathroom door it had a large brown stain across the bottom. The wallpaper was coming off in the bathroom. In the room the walls looked like they had holes and they were trying to patch the holes up but pretty obvious that it was a hole there. We called and notified the front desk and Alex was extremely nice and ready to relocate us but the hotel was packed and they did not have available rooms. They offered to move us the following day. We had a packed schedule on Saturday so we did not push the move. They cleaned/refreshed the room Saturday when we were out so we just remained in the same room. I was pretty disappointed because I had heard really good things about this hotel. Not sure we would stay here again.

Enjoyed my stay

It has been five years since I stayed at this property. We had an excellent experience once again. The staff at the front desk and shuttle drivers were all friendly and welcoming. It is a great value and very conveniently located to most everything in the Plano area.

Our room had a bad musty smell and we could not go swimming due to the overwhelming smell of chlorine.

The staff was amazing, the only reason for 4 stars is because our room was next to the staff room, so every time water was dumped it was super loud at night between 12am-6am

Housekeeping knocked on our door at 8am and asked what time we would be checking out. Did. Ot appreciate this!

very nice and clean. friendly staff

First time stay, will book here again. Love the atmosphere, dining options and convenience.

Great

It was really nice

My stay was a post birthday getaway & the Sandman hotel totally helped make it a spectacular time. The room was incredible, the staff were spectacular definitely gonna have to stay at the new location once it’s officially open.

Nice rooms.

We will definitely recommend this hotel and enjoyed our stay.

Location

Good

We have stayed at this hotel multiple times and have never had any issues with it. Sandman Plano is our go to every time we make a trip to Texas.

Catherine and Zack were Super Friendly and Amazing!

My room was everything I expected it to be, thank you!.

Nothing like the pictures, room was not very clean. Our iron was covered with sticky substance and the ironing boards were all broken. We were very excited to stay there and truly disappointed by the whole experience. The only plus was the staff at Moxie our first evening

I enjoyed the location of the property and the layout of the rooms and the uniqueness of the hallways. Did not see staff as much and my room was not cleaned. But overall it was a very enjoyable stay. I will be back!

Our stay was great! The hotel was beautiful and clean. Beds could be better but not bad at all! I slept well. Also there are a lot of shops and restaurants around and there is easy access to all roads and highways

Love our stay. Was 1st time at sandman will definitely come back

Kaniesha was amazing in assisting me during check-in and David was accommodating during check-out. Super nice staff.

Hotel is very clean ... great customer service at checkin

Fantastic Stay