Comfort Suites Portland Southwest

The guy

The room was clean and comfortable and the staff was friendly. The breakfast had both hot and cold options. The hot tub was not working with the pool, and my child said the pool was very cold.

Great stay! Room was very clean and comfortable. Definitely going to stay again in the future.

Hotel is in

The room smelled It was cleaned but smelled funny.

This was a fantastic place. It didnt matter that we checked in at 9:30 pm; the staff were great! Fresh breakfast and plenty of things to do at the hotel. I only wish ibhad more time to stay there.

Breakfast and the close proximity to the people I was visiting After a long day of traveling, I was greeted by a grouchy reception attendant when I arrived. My room was clean however the sheets were “pilling” and the mattress lumpy which made sleeping comfortably difficult.

having breakfast in the morning is the bare minimum I want in my hotels and this one went above and beyond providing scrambled eggs and sausage links. some of my favorites

Lobby breakfast was really good. Definitely houses an amazing cook.

We booked this hotel for it being close to the venue and it had a pool. We got there found out the pool was broken and the staff weren't very helpful.

Housekeeping was poor. While checking in there was a customer who said they didn’t have any towels. The next evening it was me at the front desk because we had left dirty towels on the floor in the bathroom to be replaced. Cleaning staff had not even entered the room. Beds had not been made and garbage cans and had not been emptied.

Descent place to stay

Everything was great except Wi-Fi which was hard because I was trying to work and it was difficult. Luckily I had a jet pack and was able to work.

The lock on our room door malfunctioned to the point that the door could be pushed open from the outside even when it appeared secured. We have video documentation of the issue. Traveling with our 2-year-old child, this situation made us feel unsafe and extremely uncomfortable. We immediately reported the problem to hotel management. Staff acknowledged the issue but told us the lock could not be repaired and that no alternate rooms were available because the property was fully booked. We were left with no reasonable solution despite the obvious security risk. What is most disappointing is the hotel’s unwillingness afterward to take responsibility or provide a full refund. We worked through Hotels.com, and while they provided a small goodwill credit, the property itself declined to make us whole despite the documented safety issue. Maintenance problems can happen anywhere. However, failing to properly address a serious room security concern and expecting guests to absorb the full cost is, in our view, unconscionable. We encourage travelers to use caution when considering this property. Guest safety, security, and accountability should always come first.

If check in late it hard to get in because they lock doors and there button to push for service.

Pretty sure I’m covered in bug bed bites. Woke up with 20+ bites all over my body, even tho I checked the beds before going to bed. Reported to front desk.

Close to freeway. Front desk attendant seemed to lack basic social skills. Never said hi, just said you checking in. Then once checked in gave me to room card didn’t even give me an idea of where the room was located or offered any other assistance. When I was headed for my day at 6:30 am he asked if I was checking out as I walked past the front desk; mind you check out was at 11am. Didn’t ask if I was going to the breakfast which would have been more logical as it started at that time. I came back at 10:15am. At 10:30 they called the room they didn’t say who they were just asked this it used my name then said you are checking out or extending stay. Said I’d be checking out soon then they just hung up. When I checked out they didn’t even say I hope you had a good stay. Didn’t even take the card key from me just left it sitting on the counter.

Our room smelled like someone just smoked pot before we came. The pool and hot tub were out of order (one of the main attractions). Wallpaper peeling. Generally needs a refresh.

It was ok. Property is older and fairly run down. The lobby had a kinda musty smell covered by air freshener and rhe room had a weird faint burnt plastic smell or something. The room was clean. The bed was ok but k8nda hard for my taste. Im used to memory foam. If you just need a clean, cheapish bed for a night, its ok. Nothing special.

Pool was unavailable but staff and breakfast were great. Service was awesome.

I booked it because of the pool/spa and was informed that it was not available when we arrived. I asked for a discount and they offered to cancel my reservation.

Very clean room and also very quiet

Floors were wet and door wouldn't close properly after getting into the room. Lights were out above bathroom sink.

Other than that it was quiet and pleasant place to be.

Great location, comfortable bed My room had dirty socks on the bathroom floor. And hair in the sink and shower. There was zero water on the property to take a shower or brush my teeth in the morning when I woke up. I had to get on plane dirty. No apologies were made by staff or owner and no refund given. And as I left I was watching housekeeping clean rooms when water was shut off to the hotel. So there is no way the rooms were clean. 100% dont recommend.

The bathroom chair was not totally clean, there was a questionable substance on the underside.

Pool was out of order during our stay. Sofa bed was very uncomfortable with little mattress padding.

The staff was incredible, clean & easy to find!

Property advertises a pool. It was unavailable. I quite literally paid extra for this -- I could have chosen another property that is cheaper and similar in all other respects. I should be refunded.

The location is awesome if you're going to the Keller Auditorium. Parking is superb. The pool and hot tub were out of order which was kind of a bummer. Breakfast needs to be a little bit earlier (like 6am). And the only coffee creamer they had was hazelnut, which I'm allergic to. So I wound up at Starbucks which was only a mile away. Overall, this is a solid stay that could use a little tweaking.

The breakfast was a big improvement from when we stayed in February. Great job! Disappointed that the pool/jacuzzi was out of order, but it didn't affect our relatively brief stay.

There swimming pool is out of order they didn’t even let you know before booking it…my kids get so disappointed

Breakfast was great, parking good, very quiet

Not clean pool (gum stuck in carpet, etc) Completely run down / dilapidated (broken furniture, no screen in windows, walls/doors ripped up, etc.) Staff - very unhelpful, not even at desk when needed We also had people in the room above us running, jumping and slamming doors from 9:30pm-2:30am. We complained and the staff did nothing. We got almost no sleep which really ruined our trip. Between the noise and the general state of the place we almost opted to sleep in the car! We were booked here two nights but left first thing in the morning after the second night. The front desk was not helpful about getting us a refund because we booked through hotels.com, and so far hotels.com (after more than hour with them on the phone) has not been helpful because supposedly they can’t reach anyone at the hotel property. In 40 years of travel the worst experience!

The pool and hot tub were both out of service. The mirror was off of the bathroom door.

The room was comfortable and the staff very friendly. It's out of the way, but still convenient to stores and restaurants if you're driving.

Our stay was fine. Things could be a little more taken care of but it was clean and the breakfast was fine. I thought it was in a great location.

Breakfast was delicious with lots of choices. The location was fantastic, right off the freeway, so easy to get to OHSU hospital. The staff was really friendly and helpful. The pool and hot tub were a great bonus after a long day of travel.

Bathroom had mildew. Hot tub was not operational. Breakfast quality seems to have declined since our last stay there.

Room was on the 3rd floor, which was OK since there was an elevator. However, the water pressure was so low that it would have been impossible to take a shower; good thing I was not planning to do that.

Clean, quiet and comfortable. Nice pool and hot tub.

Friendly staff, and clean areas

Bed sucks old bed that has springs

Generally run down.

Your hotel is getting old and shabby, Toilet needed work, no cookies at night, We will be looking for another hotel when we come up to Portland,

Not very clean. Lobby and corridor had a weird/not very fresh smell.

Easy access off the freeway, bed was very comfortable. The breakast was a big disappointment. There was no butter for the toast or waffles, no non-sugary options for toast or waffles (peanut butter, etc.) - only jam and syrup. Fruit options = three terrible bananas. Nothing else. Tried to find a table that wasn't sticky - wasn't successful.

It could be renovated

The hotel canceled or reservations on Christmas because I didn’t have proof of my service animal being certified. Which I was able to find later that night I just needed more time. The manager said I would get my money back but when the third party called to verify I would get my 200.00 back the person who promised us a refund said he didn’t have authority to do so. Had to sleep in our car on Christmas and they wouldn’t give us our 200 dollars back

no

The staff was wonderful and the breakfast was good considering we came 20 minutes before breakfast was ending. The room was clean and we were thrilled to be able to swim. The only issue I had was the walls are paper thin so I woke up several times to noise from the rooms above and next to me all night long (up until 4am). This was a trip for an appointment at OHSU so sleep was really important and the kids and I had trouble going to sleep and staying asleep.

The breakfast was amazing!!! Friendly staff!!! Definitely staying again Can’t think of anything

How quiet it is plus it was in a lowkey place Showers

Came here for the pool and it was dingy and smelled awful. Won’t stay again.

Nice hotel

Good

Can't comment because I had my mind on other things. Hot water had a sulfur smell to it probably from heating element going out as water didn't get that hot...made taking a bath unpleasant. Room had a residual smell of smoke probably soaked into the old carpet.

Yes the room was spotless the lady at the front desk was friendly and very helpful. My wife and I will be back to this motel again

However, the building itself is older and really needs updating. The hallways were dark, the wallpaper and door frames were peeling, and overall it felt more like a Quality Inn or Rodeway Inn level of quality. It’s fine for a quick overnight stay, but not the kind of place you’d choose for a vacation.

Checking in and we were not greeted. Room was ok, found some hair on our bedding in a few places. Overall its a value inn and you get what you expect.

Was a very nice stay even though my trip was short,

Great service and food

Just walk in and said ID. That was it. Any staff that was at reception never acknowledged anyone that was in the lobby. Didn’t even look at you. The only staff member that was nice was the lady in the kitchen, breakfast room.

Enjoyed my stay. Room was spacious and clean.

Always a felight

Great price

Location was good, room

Well kept property and convenient location

Convient and conveniently priced

It was really nice. The only issue is when we arrived there was a sign be back in 5 minutes at the front desk. It was more like 30.

there was blood on the sheet in the first room and then was put next to loud ppl rooms were not very c kean

Standard breakfast, not well restocked. Front desk friendly.

Powdered eggs are awful.

good stuff

The breakfast was OK, not great. No whole grain bread.

Staff was very kind and the front desk agent remembered us! Very sweet!

Honestly it was a little run down. Ok besides that.

Great place to stay to attend the Portland Dahlia show and the Portland Marathon!! Portland is such a beautiful and happy place!

Over the years it is becoming somewhat s hop worn.

The room was exceptionally clean everyday and I was a guest for 27 days. The staff went above and beyond he help me with any Accomodation I asked for. If I were ever to have a guest, I would recommend this hotel as their stay.

Good stay over all. A bit noisy at bed time.

front desk a bit rude and cold.

Best bang for your buck. Breakfast is must. Everything was neat and clean. Staff is friendly and rooms are awesome.

There were two of us - myself and my son. We reserved a two queen size bed suite and paid extra for it. When we arrived, they said they only had a king bed with a (very uncomfortable) pull out sofa (they had given away our room) and we make the couch bed with a filthy old blanket - take it or leave it. They admitted we had an email reserving and paying for the 2 queen room and blamed it all on hotels.com and still charged us for the 2 queen bed room. They were highly rated on hotels.com. That was a joke - they were barely a 2-star/awful hotel. The hotel was tired and dirty, all floors and furniture were stained and the staff were aggressively unhelpful and played dumb. Do not stay at this hotel. We alerted hotels.com who did nothing to fix the problem.

The TV in the workout room did not work and the staff did not seem to care. The staff was not able to print out a receipt for me at checkout.

Plenty of nearby dining

First time staying here but if in the area again I will try and stay here again.

Clean

Front office staff was amazing.

Comfortable stay, great place.

Good location, large rooms

Affordable w amenities such as free breakfast included

I had my service dog and let the clerk know about it when I checked in. Following day, a lady was asking me what can the dog do, how does it serve me, that is a HEPA violation because I was not going to reveal my condition. I am completely appalled and disgusted by this lady’s, (who looked like she was in charge) questioning. I will never stay at that place again!!

We enjoyed our room. Beds were comfortable. We decided to stay at this hotel based on location and having a swimming pool. The pool was not open during our stay. When approached about the issue the staff member was not professional at all. In fact she was down right rude. Breakfast was a joke. I will not stay there again.

The wifi was a bit weak

All staff were exceptionally nice and helpful even towards unruly/unreasonable guests. Front desk handled those situations flawlessly and staff were so kind. Very busy on the weekends and break staff struggled to clean tables, have food/coffee out. Breakfast options were great. Overall hotel was quiet, room and areas were clean. Stuffed furniture in lounge and suite had stains though and that was unsightly.

From unkept, dilapidated, grimy common areas, to non-operational pool, and an okay room with sheets that were permeated with some kind of detergent/scent that caused itching all over and in eyes, unable to even stay in bed. When asking at 3am for a manager, was told they wouldn’t be in until 4pm, and when asking for a refund of my 5 night stay was told it was already paid for and non-refundable. They told me to go ahead and call Expedia. Finally was able to get refund for 4 of 5 nights when morning desk person came on duty, but still made me pay for the sleepless night from hell and had to find another place to stay. Horrible, misrepresented place!

Was informed when we arrived that the pool and hottub was not working. That was the main reason we chose that hotel. Called frotn desk several times and no answer. Very odd stay.

Nice place!

Dated, but clean and quiet

Breakfast options could be improved.

the traffic lights at the location are very confusing. The property is lack of maintanence, looks dirty with unpleasant smells

Do not book and pay extra for the pool it's not usable, disappointing

Quiet area, nice location.

Uncomfortable beds. Agent unable or unwilling to help with reasonable request from guest in front of us.

You can heard noises from the next room. This comfort inn is not very comfortable

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Hotel is pretty dated and older. Beds were comfortable. Not a true “suite”. Slight section of wall to “divide” bed area from couch/sitting area. Micro & fridge; fridge kept items nice and cold. Good air conditioner. Floor in elevator very dirty. Was mopped on 2nd day of 3 day stay. Good for the price. Excellent location to get to OHSU Doernbechers daily - 6 miles. Would stay again if in that area to be at OHSU.

Very comfortable room. Friendly staff. At breakfast, I had to ask for oatmeal 2 out of the 3 days. Being vegan, oatmeal was literally the only thing at breakfast I could eat. I was glad that at least in the 3rd day, 3 packets of oatmeal were available.

-Large breakfast variety -Indoor pool/hot tub -Cleanish room (see bad below) -Location (Close drive to OMSI, Oregon Zoo, and downtown Portland. The bad: -Beds were VERY uncomfortable. Got 2 queen beds and my family could feel the springs in BOTH beds. They are NOT pillowtop mattresses. Everyone woke up with sore backs every morning. -Carpet in the room was disgusting and needed cleaned. Kids ran around barefoot and their feet were black within minutes. It wasn't the worst hotel I've stayed at but also nowhere near the best either. 2.5/5 -Definitely average at best.

Good

The staff was kind, check in was quick and the stay was great. I would stay there again.

Stayed for three nights- clean rooms, great breakfast.

Quiet, friendly staff,

My honest rating on this hotel is that it could have easily been a 5/5 star. However, I had a backed-up toilet, which I was able to resolve. Breakfast lacked variety (options): an empty pancake dispenser, an empty bread rack, and a warm food tray. This is pretty sad, especially since breakfast starts from 6:30 to 9:30, and we were downstairs at 7:45.

The rooms were clean and large. They also serviced the room even when I didn't request it so it was unexpected. But room was not ready when I went to check it. I also found a crack in my windshield in the 1.5 hours I was in the room. I asked that they look at the security camera for me but was never contacted again. They did have hot breakfast, but it was very limited and not replenished even when asked. Not sure I would stay here again.

Breakfast was weak.

As advertised. Good price that was reflective of condition, amenities, and location.

Good location close to Mall and Downtown by car.

The room was nice and spacious, the pool and hot tub were great. Breakfast options were okay. Our key card had to be te-programmed

Check-in was quick and easy. I liked that our room was clean and spacious. The bed and pillows were confortable. Breakfast was also good, scrabble eggs, sausage, french toast and coffee.They also had other breakfast items. The indoor swimming pool was a plus. The only negative thing was that there wasn't enough bath towels in our room. We only had 2 bath towels and we were 3 persons.

I could clearly hear every word of a conversation between guests in the next room. They weren't being loud, it sounded like a normal volume conversation but the door didn't virtually nothing to block the sound. If noise bothers you I'd recommend asking if there's a room without a door between adjoining rooms.

These accommodations were perfect for our short overnight stay. The area felt safe, the room was clean and had a small refrigerator and an ice machine next to the elevator. The stand-out feature was the nice gentleman behind the counter. We arrived at about 10pm and he couldn't have been nicer or more accommodating.

In our room, the bed was HORRIBLE. It made all kinds of metal squeaking noises every time I moved. The mattress felt thin and old, the pillows had no substance & even 3 stacked up barely felt like one pillow. I woke up with backaches. Our room was stuffy despite the turning on the air which kept cycling off after only minutes. Finally, in the middle of the night, I turned the air down as far as I could (from 69*) to try and get it to stay on! Breakfast both days was dismal. The hot items were exactly the same 2 days in a row, no fruit, there were only a few yogurts in the fridge (no hard boiled eggs like other locations), and a couple muffins/pastries. The attendant had a bluetooth earbud and didn't even look up when we asked if more eggs were available. She just said "in a few minutes" with no eye contact and sounded irritated. We felt like we were scrounging for anything to eat (30 min. before closing). All the tables had crumbs, too. When we came back to our room after breakfast, our room card wouldn't work. The toilet clogged TWICE on us. The wallpaper above the shower was peeling and had rusty color drip. After a dozen stays here over the years, I think we will consider elsewhere now.

Loved the room, pool and breakfast

Small selection of breakfast items. Did have to make a complaint about the next door neighbor smoking ca!@!bis and having their TV way too loud, which the front desk took care of. Other than that, decent stay

Shower water pressure was great. Bed very comfortable. Breakfast was a full continental, when hotels are cutting back. Eggs, sausage, 3 juices, cereal, french toast sticks, etc. Its in a great location right off I-5. Lots of food choices, and quick access north and south. MODA was 20 minutes away. We will definitely be back next month. Its a great spot at a reasonable price.

An older property but a good choice when compared to other very expensive hotels in the metro area. Good breakfast. Beds were very comfortable. We would stay here again if in the area.

Staff was rude and breakfast was sucked. They were cleaning up before the time it was supposed to be done. Pool was cold and spa was hot. Ice machine didn’t work. We had to hunt for shampoo.

Rooms are large and the beds are comfortable. Rooms were also quiet. We were ver comfortable. Would stay again.

We had a nice relaxing time

They’re pretty spendty

Poor, rude service. Place is run-down, unsafe. Didn't even end up staying here the first 20 minutes were so bad.

The staff were extremely friendly and accommodating. My room exceeded expectations, was clean, quiet and comfy. The free breakfast was also great. Only feedback was the hot tub is out of order which I know they are working on. I would definitely stay again!!

Very nice breakfast. Quick elevator. This is a well run nice hotel. I try to go there when in Portland.

Awesome place to stay!

Loved my stay! Staff was nice and helpful, felt very safe.

Really fast check-in

Great location and nice staff. Very quiet property, free parking and nice amenities. Highly recommend!

Nice looking lobby. Room is nice and clean. Bed is not the most comfortable, but fine for a night or two. Plenty of space and useful furniture in the room.

Honestly the reason I gave it a 4 is that instead of replacing the toilet seat it seemed to be painted or something.

Friendly staff, safe area

It was just an overnight stay, but recommend to all.

Overall it was very good for the price. The room size are huge, it was very quiet, had everything I needed. The bed was not as comfortable as most comfort inns I’ve stayed at and the breakfast was not as good but still decent.

Last minute stay. AC was cold.

Recommend this hotel.

The property was clean but very dated . Rooms had old carpet and super old decor . There was a roach in my bathroom. I'm not sure I'd stay again

This is a very unsafe place to stay. Within 3 hours of parking my vehicle it was broken into and a lot of valuables stolen. I immediately notified the hotel in hopes of getting surveillance footage of the THREE cameras that could see my vehicle. 3 days later the GM informs me their DVR only goes back 4 days and there’s no footage. Something is very off. I would avoid this property at all costs, and I’m a very frequent traveler.

Room we had had crumbs on the couch, stains on couch, large spot in carpet shaved down to mat, duct tape on bench upholstery, toilet flush handle falling off, bed was too hard as were pillows and to top it off there was nothing left to eat at the continental breakfast by 900. When asked staff if they even had a couple of bananas was met with a shrug

Snow removal was needed on the very steep parking lot entry. It had snowed more than a day prior, and the lot was covered with snow and slush, making it dangerous and difficult to access the lot and parking spaces. Other than that, the facility was nice; I was given a large, comfortable room, and they had good breakfast options.

Very clean however yhere was paint pealing from the ceiling

Nice pool and hot tub

Margo was amazing working with us!

We enjoyed that it was very quiet place to stay while also being very convenient. Staff was really great and very helpful!

The staff was great! There was mold in the ice machine on floor 3, the mattresses were very hard, the furniture and walls were scratched. The parking lot was dirty. The breakfast not good, there was limited selection and the Apple juice was heavily watered down, and the milk was warm.

Horrible

She was a great help , and super friendly.

Love my time

This hotel could have been cleaner and they could have had better breakfast options

We stay here every month

Perfect

Quiet clean decent beds decent breakfast

She was friendly and helpful. Quick check in. Room was clean and adequate. Pull out couch and tv area was nice if 1 of us was up during the night. Room was clean and had everything we needed. King mattress was very comfortable but a little squeaky like the springs may be breaking down a bit. We slept well- sheets were soft and clean. Breakfast was typical hotel breakfast but we like to have breakfast in the hotel so we don’t have to go hunting around for food if we are traveling. No fresh fruit. Lots of carbs & waffle maker. Eggs, sausage & French toast. Coffee was good.

Fine hotel in a slightly strange location in a mostly residential area. Hotel and staff were good.

Pool was closed, didn’t really see staff they stayed behind the desk. They didn’t have any drinks or snacks at the counter to sell

Price was reasonable. Hotel and room had an older that wasn’t clean; items (snack/beverages) to purchase at the hotel was not stocked

Experience started great. Had a noise disturbance around 1am that definitely affected my evening. Girl and daughter slept well. Maybe I’ll have a better stay next time?

Liked how it was tucked back and out of the way, so it was quiet. Yet it didn't feel like it was very far away from anything.

The internet would simply not work, and 150 dollars it seems that i was overcharged.

The bathroom doors allow no privacy when the room is rented by multiple people. You can hear everything and even see some things through the gaps in the barn style doors. This woukd prevent me from staying here again. Everything else was great

Nice, clean, friendly place. My kid loved the pool.

Dirty. First room toilet didn’t flush. Second room the ceiling was peeling. Will not return.

Horrible hotel. The staff were rude. The room was very dirty. Old couch and curtains. Mold and holes in the walls of the bathroom. Asked for late checkout and the next morning the man from the desk came and very rudely kicked us out then called and said oops I see now where u did ask for late check out. Not happy at all.

We've been living out of our suitcases for a month. Two weeks of that time has been at hotels. This is the most comfortable that i've slept in. I have a bad back and am older, so this was so wonderful. Thank you. I loved being on the ground floor.

Very Clean and Comfortable. Rooms were great. Staff was great.

Free Breakfast, Nice staff, Quiet rooms

Nice