MainStay Suites Raleigh - Cary

nice work area the chair was broke. and the light bulb was missibg.

Travelers Beware!!! I booked a room with two double beds through my Expedia app. The property gave me a room with one (single) bed and a couch that was so filthy and full of brown stains my dog would not sleep on it. The pictures of the rooms on the internet are not actually what the rooms look like. I told the man at the front I booked a room with double beds. He claimed that was the last room available. I told him since they did not deliver on the correct room I booked there would be no other choice but to cancel my reservation and I wanted a refund. The Expedia associate also got the managers email and told mainstays to refund my money. So the next day when the manager got back instead of refunding me, she debited more money from my account!! Yet mainstays still does not believe they are in the wrong even telling Expedia they offered me another room, which is a lie. Not only is this property (employees) dishonest, it is very nasty! There were roaches crawling all over the ground and walls of the entrance. Do not waste your time and money on this property!!!

Good value for money, good location and very spacious rooms. 24/7 reception Room had a strong smell of mold, coming from the air conditioner.

Very unsanitary!! Left over food in the freezer, dirty dishes were in the dishwasher, used box of tissue in the bathroom, molded shower curtain and, pubic hairs in the shower!!!!

The price for three nights was decent and they accommodate me for an early arrival and the staff was very helpful. The room appears to be cleaned but found left over food by bedside and a dead roach in bathroom and there was no pots or pans to use the stove.

We booked this last minute and honestly didn't think it was going to be that great. I was totally surprised. Hotel was in good condition, clean and the staff were very friendly. It wasn't on a main road so it was quiet. Definitely would stay there again.

Spacious Quiet Private Not a busy location Room 101 Dishwasher broken Bed wasn’t very comfortable

Staff very professional The bathroom and floors were not 100 percent clean

The room was smell awful. There was food in the corner behind the door. There was black stuff in the corner of the bathroom floor. It had bugs

Exceptional

Passable

Room was clean.

Location Toilet was kind of not flushing

Location Toilet was kind of not flushing

Passable

Disappointing

Check in and the cleanness.

Check in and the cleanness.

It was so bad. Not clean, first room out of 3 they gave me someone else's room and walking them

Absolutely nothing The price is overpriced. When I got there I was told that they didn’t have any available rooms even though I was able to book online. Then all of a sudden I was given a room that wasn’t clean whatsoever, the bed spread and the sheets were bloody. And I was double charged which was absolutely ridiculous to me.

Absolutely nothing The price is overpriced. When I got there I was told that they didn’t have any available rooms even though I was able to book online. Then all of a sudden I was given a room that wasn’t clean whatsoever, the bed spread and the sheets were bloody. And I was double charged which was absolutely ridiculous to me.

Hotel que le falta mucho mantenimiento y el servicio muy mal

Good

Gym was awful! Machines were very old and no treadmill which is an essential part of a gym!

The staff were awesome! Clean room! Gym was awful! Machines were very old and no treadmill which is an essential part of a gym!

Bad smell and dirty. Front desk was nice, but couldn’t help. Tried to contact manager, but couldn’t.

The outside of the facility was very attractive. The price was reasonable. The bed was comfortable and appeared clean. The floor in our room was filthy. The bathroom did not have a floor towel/rug. The bathroom in the lobby was out of order, until further notice. The remote control for the TV did not have a back. I always try to clean it. Not enough counter space in the bathroom. Had to use the back of the toilet to hold my products, which kept falling on a filthy floor. Also, had to use an air freshener because the room had a stale odor.

The outside of the facility was very attractive. The price was reasonable. The bed was comfortable and appeared clean. The floor in our room was filthy. The bathroom did not have a floor towel/rug. The bathroom in the lobby was out of order, until further notice. The remote control for the TV did not have a back. I always try to clean it. Not enough counter space in the bathroom. Had to use the back of the toilet to hold my products, which kept falling on a filthy floor. Also, had to use an air freshener because the room had a stale odor.

Our sheets were stained, they were clean just dark stains on white sheets. We had to get new towels everyday, we only stayed here for 3 days so not long term

The staff was very helpful and friendly The hotel’s location was awesome We would definitely recommend staying here

Room was clean bedwas comfortable. Cook top worked. Big refrigerator.

Great staff. Nice room

The location was a little hard to find but the staff was super friendly and helpful. Our room could have used a little better cleaning. Looked like there were coffee stains on the floor of the kitchen, and there were food/drink items left in the refrigerator. The upper lock was cracked on the door, so not sure how well it would have held up if someone tried to break into our room, but unfortunately we did not notice until very late in the evening with an already sleeping child.

Wasn’t expecting much based on the price but the staff was very helpful. If you are staying on a budget, this place fits the bill

Friendly staff, the kitchens and air conditioning work. Decent bed.

This property needed a major cleaning and update. There was rarely anyone at the front desk so did not feel very secure. Add the fact that our toilet's water was HOT and legit heated the toilet and the entire bathroom and it was just an interesting experience. Would NOT book again. You get what you pay for here.

Mrs Melissa Futrell

The dish washer had standing water with mold and had a foul smell.

My door was broken I didn’t feel safe at all could barely get into or out of the room with out fighting the door

There were multiple problems with my room. I have pictures to prove everything. I did not go to the front about anything because when I checked in they were telling another customer all rooms were filled and I knew they would not be able to switch me to a better room and I did not have time to book at a different hotel. When I walked in the room it smelled. After inspection I think it was the chair near the window. The floor at the kitchen was so sticky my shoes were sticking to it. I had to “mop” it with a towel and it obviously hadn’t been mopped in a while. There was sticky stuff on door knobs, walls, fridge, bathroom cabinet. There was a large cockroach I had to kill near AC unit. Another small one in the bathroom. The bathroom sink wouldn’t drain. The bathroom floor nasty and hadn’t been mopped. The pillows were all half the size of a normal pillow. The AC was not working properly and wouldn’t regulate the temperature. None of these things are acceptable and if I had a different option on not staying there I would have.

The sink and toilet was clogged for the entire stay and the front desk gave me the plunger to do it myself while the room service was supposed to do it! There was a live cockroach on the AC unit. The whole room was stinking with a funny smell like poop especially in kitchen area. Our room was 105. The wall behind the comod had dried poop splattered on the wall. The shower head was rusted. We were very disappointed with the stay. Expedia.com you need to visit property before giving them ratings!

You get what you pay for

Air conditioning worked well. Microwave, cook top, and disposal worked.

Absolutely terrible hotel. No breakfast, no coffee, and watch them because they will charge your credit card on file for no reason.

Sheets were dirty

Room was to small yet it was clean.

Avoid this property. If you’re considering staying here be prepared for a subpar experience.

AC did not work, room was 82 degrees most of our stay. Room was basic and clean, but most fixtures were old. There was never a person at the front desk. Will not stay here again.

1. Front desk at check in, dude was a jerk. 2. Rooms we booked were NOT the rooms we received. 4 people…we were given 1 bed. He would not fix it. 3. Asked for extra pillows and blankets to try and make the 1 bed situation work, he told us no. “Make your own” is what we were told with towels. 4. Toilet wouldn’t flush in one room. 5. All rooms were dirty. 6. Air in one room didn’t work. It was 86 degrees and wouldn’t cool. 7. Shower didn’t stay hot. Would go hot and cold for the entire duration of shower.

Solid room but I'm not thrilled with the no cleaning the room policy unless you're there for more than a week

N/A

Clean room very spacious for a solo traveler

The bed mattress was too hard. Very safe environment.

Book here for a night for the concert and couldn’t use the kitchen area at all. The dishwasher was molded and had dishes left in there forever. The smell was horrible. The kitchen rags was all stained. They not wiping down the counters. Where the trash sits all the stuff thrown in the trash is right beside the cabinet. This is a nice building but who ever is cleaning some of these rooms needs training

Never again I wouldn't stay there!!

TV in the room didn't work as the cable in the back was broken

I had a good experience. The staff was friendly and professional and my room was nice and clean

Loved it

Waited 20 mins at front desk to get checked in cause there was no staff; there was no breakfast during breakfast hours; room smelled musty and the water smelled like eggs; bathroom floor was dirty behind the door like someone threw up in the floor; walls were paper thin was woken up at 5am to someone above us banging like rabbits

Wall very dirty (fluid stains) paint falling off ceiling) carpet not vacuumed etc. Place had an odor. Not very good experience

Location was good but walls thin and could hear other guests in the early morning before I was ready to get up. Nothing much to write home about

It was okay. Our dishwasher was coming out the unit, the people upstairs was loud, and sometimes our toilet wouldn’t flush.

Very convenient location.

I did not stay

Fine room, but the dishwasher was full and non-functional when we arrived.

Inside of MainStay was clean, except the coffee pot still had old coffee in it. Outside of motel definitely could be cleaned up.

This property needs some inside repairs. Our room security lock was broken. Shower head would not work properly and no hot water sometimes. No utensils in the kitchen area. Coffee pot was broken. Needs new mattresses. OLD ONES. elevator was broken. No ice machine . Sorry but we're looking at another place for next year. We've been staying here for 4 yrs, but we will not be back. Location was great for us. We travel for work.

Room was clean, bed comfy, a/c worked well. Hot water was actually just warm late in the evening but good and hot the next morning. Front desk staff was excellent

When I checked in I was enformed the elevator was broken and had been for about 2 weeks. I was placed on the 3rd floor with no assistance in getting all my luggage up several flights of stairs. The room was filthy and smelled of marijuana. The last 3 days of my stay the hot water was out and the hotel was not sure when it would be fixed. I would not recommend to stay at this hotel. Hopefully new management can come in to improve standards.

I called to make sure they had a 1st floor room when I made the reservation, they didn't when we got there and the elevator was out. They refused to refund my money, I'm disabled and have 2 bad knees and can't do stairs.

Spacious room good tv clean room...the elevator being out of order for my whole visit was a nuisance however

I stay here every time I visit the Raleigh area and this is the first time I had an awful experience. The room smelled like cigarette smoke, the room was also all slanted so everything felt like you were going to slide. All of the tiles in the bathroom were cracked. In the bathroom I was only given one towel, which was fine since it was a one night stay and my husband didn’t need a shower. Not sure wha happened but the room we were in (324) should not be rented out. By the time we got in after the hockey game I was exhausted as I am disabled and just wanted sleep. I’d hope we were not sat in this room due to having a service dog and I have never been put in a room this awful when the normal woman is there at check in.

there were clothes in one of the drawers that were NOT mine. bathroom had hairs on it from previous guest or guests. coffee maker had filter left in from previous guest and coffee pot was dirty and not cleaned. overall was a very dirty room.

The plumbing in the bathroom was not working well, the room smelled bad. It smells like they trying to hide the smell of smoke and stink with bleach

The room had a weird smell and my wife got an allergic reaction, probably due to the place being pet friendly. And the lack of cleanliness.

I drove all night. Got there at 2:15am and they locked me out and would not check me in because I didn’t get there before 2am.

Room was extremely dirty, smelled like pizza for our whole stay, and the room keys stopped working every 12 hours.

rooms is okay but the people next to me are very loud all night

The rooms need charger ports for USB cables. We couldn't charge our phones after working an event and we were nearly 3 hours from home. Also, the pillows were uncomfortable, as was the mattress. We had to ask for clean sheets because there were stains on the sheets. Then, we ended up having to change the sheets ourselves. Not a big deal, but the stay lacked any comfort. No trash can or conditioner in the bathroom. Again, not a huge issue, but it would have been nice to have those things.

All and all if you are looking for an area near the Cary area and you do not want to pay Hilton prices and for those people who are looking for a better bang for your buck I would not steer you from this area or this hotel or extended stay should I say but please do not expect for housekeeping to knock on your door on the daily asking if you need room service do not expect a hot breakfast or a continental breakfast do expect to pay with your credit card or debit card cash app Venmo, PayPal or tap to pay is not allowed there is a fee for your animals or your fur babies whichever you would like to call them if you dirty up the towels where they cannot be used again expect to pay a fee for that and for your sheets or blankets accidents happen so you better figure out how to clean it before you leave. Do not expect the room to be fully stopped with the things that you use at home. There is a Walmart down the street along with a Harris Teeter in Lowe’s and target figure it out from there. Do you expect a $45 late fee if you plan to stay longer so my solution to that is book through the third-party only because you will receive better deals and better discounted rates do not expect the rooms to be cleaned clean them yourself for your comfort. Also have a cell phone the room phones do not work so if there is an emergency, I don’t know what you’re gonna do. Check the beds because my son and I had to change rooms due to the mattress literally sinking in literally

The room has a flatscreen TV that since mountain on the wall, it has a spacious work desk, big enough for a laptop, maybe 3 to 4 monitors and a CPU unit if you want one it comes with a two I flat stove burner. It comes with a microwave, a dishwasher and a full refrigerator. It comes with one sitting or reading chair and air conditioning unit that is ran Old school not a central AC unit that is ran on the wall. It has the system for the AC unit to work on the wall, but it does not you have to physically go press the buttons on the AC unit for it to work. There is a nice full mirror inside of the closet where you can store your clothes and ironing board and an iron. If you so choose to use it they say that they come fully stop with the utensils that you need as if you were at your home away from home, but that is not true. In my particular unit I had 2 cups three forks two spoons three of the black plastic spoons that you get from the dollar store one butter knife, a toaster, one frying pan not deep frying pan but flat frying pan and one pot. They have a coffee machine maker small enough to make one cup in the bathroom. There is a full-size tub toilet a nice vanity mirror and the counter space in the bathroom is plenty enough for one person not too so fellas if you come with your lady don’t expect any counter space you’re better off using the work desk for your things. The kitchen area is kind of separated only by the carpet lining so we’re your queen size bed is

I do understand that business is business and it is strictly financial. A part of my business is also traveling to different hotels and providing people with the truth about different hotels in the North Carolina area and what to honestly expect from the hotels past the pictures I am also providing advice to single mothers, single fathers and families who are in transition And showing them the best areas to stay and how to get a bang for your book since times are hard for everyone due to the change in the economy. I tell my daughter always be careful of the people that you entertain or meet because you never know who they work for or what they’re working for the hotel or extended stay is equipped with the following amenities. Please read the next comment for the amenities and the truth about the way they actually look I can say with the amount of money that they’re making with a hotel being priced at $84.99 a night with tax they should be able to find a vendor that could provide people with muffins, bananas, apples, crescent, rolls, something simple just to give back to the people that put into them. Your business is always the people first at the rate that this location is going I don’t foresee it lasting long if changes are not made. i’m not quite sure who the regional manager is of this site but I’m very good at finding out the information that I need when you are staying at these type of establishments make sure you read the fine print cross your T’s and dot your eyes

I would have to say the staff the older gentleman with the gray hair I’m not for sure with his name is, but he was very helpful. Also, the young lady with the dreads or locks was very helpful soft spoken, and very sweet. My issue came in with the young lady that was or is the manager, I guess She seemed to be lacking communication with her staff, the young lady with the red hair seemed to be sweet, but did the bare minimum I would ask for the large trash bags and she will always give me the small ones not big enough to clean anything. I asked her for a broom one night to be able to clean my room or sweeten my room she gave me a broken broom and broken dustpan. She didn’t seem to wanna do anything except for sitting in the chair, which is fine whenever I asked for clean linen, she would always be missing something like the mattress covering or the quilt that came with the blanket because the rooms got very cold. I never exchanged my towels cause I always washed them at their laundry site. So I would rewash my own towels that they provided and occasionally I will go to my trunk and get my own towels that I bought laundry facility a bit pricey 225 will really 250 to wash and dry the Spanish lady that worked at night very sweet never had an issue out of her. The manager not really fond of. She has curly hair. No real communication with her staff. She would tell me oh I’m not gonna charge you to $45 late fee and then till the girl with the red hair oh, she’s charging me either way

Very clean

I showed the front desk and they said the exterminator just came - I was advised that someone would come by and clean the room and bring more towels but that never happened and I sent my son to the front desk at a late hour he rang bell and no one came so we just made due with what we had . Very disappointed at our stay -and we’ve stayed here before

The bed was not clean underneath and the walls were dirty as well . I used my key points for the first night and extended stay and the second night is when I noticed everything .

The staff was extremely pleasant and friendly.. but the rooms however needed some tlc. They need someone to go in and do a good deep clean in the hotel. The hotel room had an odor that wasn’t pleasant and the rust on the shower head. And the toilet didn’t seem like it wanted to flush.. and they need to change the breakfast option on their website because they do not serve it anymore

Lovely staff. Clean. Kitchen utensils were kind of random. Not the best internet service.

Yes

Clean room. Upgrades. Pleasant staff

Rooms are clean and good for a cheaper option

Room smelled, bugs in room, room was dirty, bedding and shower curtain was dirty and I would like a refund.

The room air conditioner didn’t work. Second room smelled like wet dog. Third room smelled like dog. The floors were dirty and food and garbage by the night stand. Keys half worked in the doors.

Clean room just older

Dirty room. Nice staff

The building smelled like rotten fish, the sink was stomped up and wouldn’t drain, the shower head was covered in rust or filth, there were stains on the bed covers and sheets

Had roaches killed two IN MY ROOM! shower curtain not clean refrigerator out dated dishwasher dirty the staff was nice but I wouldn’t recommend staying here at all ! 100%truth October 2025

There was construction being done so a bit noisy. Checkout at 12pm was a plus.

I hate to leave this review because we stayed here in aDec. 2024 and had not one complaint. But this time thefloors weren’t clean. Debris in the corners on the floor. The bed felt like an air mattress. My niece stayed in another room and the bathroom light didn’t work. My microwave was broken so I went to my niece room to heat my sandwich. Not sure if I will book here again.

Had to wait 15mins for soneone to check us in....room was not up to par...floors dirty

B

The floors were nasty my feet were sliding across the room noisy above me someone entered my room while I was in there I didn’t feel safe or comfortable it had an odor throughout the building will not return back to that hotel again

The heater sounds like a transfer truck running, the refrigerator sounded like it was going to take off running any moment. When the heater turns off it goes boom. The top of the fridge was dirty and it was bugs in the carpet not sure what kind and the sink look like it was going to fall off the wall at any moment.

Host at front desk was very unconcerned with my complaint and didn’t try to accommodate me in any way simply told me they would let maintenance know!

Nice

Great place stay very quiet and clean . They need free breakfast served everyday for guest

This place was so uninviting. Smelled , as I walked in the room the floor bounced, there was mildew in the shower area between the shower and the floor

I have stayed in Cary a number of times and this was the worst place I have ever stayed. Hotels.com should be embarrassed to even have this place as a listing. We arrived late Thursday night and the went out for the day and came back to a roach in the room. I tried to call the front desk and the phone didn’t work. I called from my cell phone and was hung up three times. I went down and was met with indifference. I I didn’t ask for a refund just asked to be able to leave without penalty and nothing. The room was filthy. Stained bathroom floors that had hair everywhere. Dusty and dirty surfaces, stained bedding Hotels.com staff was also not able to resolve anything! We left the next morning a day early.

Pet friendly and Staff was great

Everything was great no complaints

We were particularly troublesome guests this trip, and the staff was extremely kind and patient.

The rooms are very clean and comfortable and very quiet and peaceful

This place is falling apart. Stains on all of the floor carpets in every hallway. Elevator & every wall shows heavy damage. Only one of our two door keys worked. Our kitchen floor was sticky with who knows what. It has a large breakfast area with only coffee and hot water and a tiny "No Breakfast" sign. I have no idea how this location retains the MainStay Suites branding.

Room very clean and spacious. Bathroom was big. Had a kitchenette. Mattress, sheets, pillows amazing comfort. Staff was very friendly and helpful. Not overcrowded. Would definitely stay again.

Convenient and priced right.

It was well priced and convenient.

Room was nice & clean

Horrible!!!

I need to fully reimbursed for my stay at this hotel! Total inexcusable

Very Nice

Literally found a cockroach on the ground. The bathroom was falling apart and the dishes in the dish washer were unclean….

Room temperature was very good as air conditioning was on. Clean room and bathroom. Not a lot of activity in hallways as I had a dog, he stayed quiet for the most part. Dog fee is $50 additional at check in and $10 per night. A little steep but is what it is. Bed was fine. Not super plush but I wasn’t uncomfortable. Full size refrigerator, sink, a nice little kitchen if you’re staying for a bit. Safe outside as your in Cary NC. Good stay.

DO NOT STAY HERE!!! there are roaches. not only when we got there was the room gross. like dirty gross. the floor in the kitchen area was coming up, sticky, and the carpet had not been vacuumed in a while. the bathroom tube had gross stains and the floor was yellow. (was supposed to be white) the walls in the all had disgusting stains on them. the second night we were there we were walking back into the hotel and there were giant bugs outside. i thought maybe water bugs. but then we got into the hotel and there welder tiny light brown roaches in the hall way. we then got into our room and there was a roach ON THE WALL! there was no one at the front desk so we killed it. went through our stuff and took it to the car. the next morning when we told the staff they said sorry and then checked us out. i am fully disgusted and uncomfortable. please don’t stay here if you enjoy being clean.

Nice for an overnight - coming in from out of town and it made bringing a few snacks for the road a smart idea because of the kitchen like facilities.

My daughter, myself and some friends were in town for a concert and check in was really quick and nice

I’ve worked in hospitality for the last 20 yrs. I received a 2 hour early check in for booking with Expedia. When we walked in at 1:00 pm the lobby smelled like a dirty bathroom and there was no one at the front desk. There was a sign saying the desk attendant was away assisting other guests. It took 3 minutes for her to come out. Check in is not until 3 so this is understandable. She had an inconvenienced attitude when asking what we needed. I said, I have a reservation and gave my name. She said check in wasn’t until 3:00 and I said I get an early one as an added amenity and had my phone open to the reservation details. She said something to the effect of “let me see your phone”’ so I showed her. She said oh yeah or something like that. The rest of check in was okay. We were given a first floor room at the end of the hall. There was an outside entrance with a door that slammed loudly, very often. The location was convenient but the noise was unfortunate and disturbing. This could have been the only room ready at our check in or it could have been retaliatory. The room had a off putting smell, like stale deodorizer, dark and drab with stained carpet and very “run down”. The bathroom floor and tub were dirty with hair and debris. The toilet was stained and there was no trash can. The queen bed was small, more like a full size mattress and the pillows were very small. The guest wifi never came up when searching for available networks, nor was the address written anywhere.

We had also seen a few roaches, and I ended up killing one that was in the bathroom. I did tell the front desk, and they said that they’d report it to the GM, but have not heard anything back yet on that. The staff was nice, just a lil dismissive when I brought up the issues, which I know they’re probably tired of hearing the same complaints over and over, and from reading the other reviews, I know now I am not the only one to face these issues. Luckily I did not stay much longer, we ended up checking out way earlier than planned because the roach problem really turned us off.

There was a giant roach in our bed when we woke up! Staff was incredibly kind. But there was a thumb sized roach on me when I woke up.

Upon arrival we could not enter the hotel because the door was locked with no one at the front desk. After finally getting in to our room, there was a gaping hole in the ceiling. I called the front desk and they told me they were already aware of it but still booked that room for us. We also found multiple bugs in the bed, bathroom, and counter-space.

The place is not clean. Carpets in the corridors are dirty and smell awful. The floor of the kitchen area and bathroom in the room we stayed in was sticky with bad smell. No room service and we had to clean them ourselves. The fridge in the room was noisy.

They never came and changed the towels. The time i was there for smh.... And don't like things like that.

While the working staff were helpful, it was difficult to overlook the multiple amenities that were not working/very difficult to use. When we got to the room, we noticed we were missing soap, shampoo, and towels. The lock on the front door was not working, and the microwave would continuously beep throughout the night. It did the job for a short stay, but the quality of the room was subpar.

Nothing good but the staff

Amazing stay

Getting into the room One bed was covered in long and short pieces of hair, I completely stripped bed and got clean sheets from downstairs. Bathroom floor seemed like it hadn’t been cleaned in months and the kitchen floor either. Had to make a quick run to dollar tree to get items to clean room. I would have rather stayed in my car for the days that we were there on business. 2/10

There were several fights in the hallways between people and in the lobby with the staff. We were there a total of 4 days. Our bathroom, it smelt horrible of cigarette smoke, we were out of shampoo and had limited towels for the amount of people that were registered for that room. My kids were very skeptical on staying alone in the hotel due to all the fights.

The door into the hotel, from the parking lot, didn’t latch or lock, so anyone could get in.

Staff was very friendly and helpful. The bathroom was not good. The sink very slow draining and hair on the floor, bath mat was stained. The beds were clean and nicely made.

I love it

Very close to airport and the venue we were attending

Bad

Did not receive the room I booked. Got upgraded to 1 double bed suite when I reserved two doube beds. Key did not work when tried to enter the room. Hotel overbooked. Room was clean.

A good place! I like it!

nothing to like

quiet, clean and served my expectations.

The bed mattress was very squeaky and the pillows was extremely flat

The room was adequate for my needs, but not as nice as shown on the photos, the utensils, pots pans were dirty. I spend the first day cleaning

It’s great place to stay

Every single person that works here is super friendly. The manager is a real nice guy and the house keepers work hard to keep the rooms clwan. I literally saw one of the ladies climb on top of the counter to clean above the cabinets, wow!

Don’t stay here

Rude staff

Was just there for a graduation and spent one night nothing too great about the hotel it was a little difficult to find because it was tucked away and the GPS rerouted to a confusing

A little hard to find (no signage). It was convenient once we found it but the shower head needs to be replaced and the light in the gym needs to stay on. Other than that it was a pleasant stay.

It was hard to find...weird location. But i enjoyed my stay

Horrible smell , noisy with people and animals at all times if the night . Staff denied canceling reservation

We ended up booking another property after seeing the condition, and talking to the rude front desk operator. We didn’t have the option for a refund, but decided we would rather stay at a clean decent place.

I understand it’s a budget hotel. However, the photos are outdated. The gym has 3 rickety old machines and there is no breakfast offered as advertised in the photos. Not a dealbreaker, but the facility should update the descriptions and photos so customers can have an adequate expectation.

This property looks nothing like the pictures. I did not feel safe so I had to book another reservation. The front desk clerk was nice though. The spaces are outdated and gives “dirty”. The bottom of the doors are dirty and everyone is loud. The furniture in the room are not the best. This property is the definition of “you get what you pay for”.

Room we booked was not available. Put us in a room with a pull out, no sheets provided. Was near loud dogs barking in other rooms. Just not was expected nor what we paid for.

We stayed for 4 night. Our room was clean and quiet. Great value for the money.

I never checked in. The front desk clerk was extremely rude and gave awful customer service. The hotel was super nasty and homeless people were everywhere. Did not feel safe staying there so I never checked in. Choose to stay at La Quinta Inn much nicer and cleaner.

Needs an update

We can cook while staying

Good

Needed something just for a few days and based on the price, I think I was still expecting a little bit better. Checked in had to move rooms three times due to the rooms being dirty. Finally, I stuck with the third room however, there was hair on top of the bed in the sheets stains on the curtains kitchen was dirty, but I did not have any other options so had to stick it out. If you don’t mind cleaning everything yourself and need something with the kitchen then this could work for you. But if you want something, three stars are better. This is not the place.

Good

Average property near interstates staff friendly room fair but toliet needed to be flushed 2/3x old stains on sheets I would look for other options next time

The room was comfortable and clean, the fridge and air conditioner were very noisy but tolerable. Front desk staff very friendly and attentive.

I had booked a queen room and was given a double room. Not a huge deal as I was alone for the trip but would like to say this isn’t the first time this has happened.

Okay

Staff is friendly, rooms are clean. The bed was not comfortable, the pillows lacked any type of support. The toilet ran constantly.

Enjoyed our stay

They gave me a ghost charge of 96.02 the room was prepaid everybody acting clueless as to what the charge was

Freezer and refrigerator did not work well

It felt like we were staying in a residential apartment not a hotel.

Also the policy kept patrolling the parking lot. They even had the nerve to say what I was calling “filthy” was not true and that they “upgraded” me to another room… yes, one more disgusting.

Please do you a favor and don’t book n this place. It stink, the elevator had vomit, the rooms were beyond dirty, the towels were disgusting, the countertops all splatter and gross. The hotel doesn’t look like the picture at all and the people at this place looked sooo sketchy. I didn’t feel safe at all.

Availability of a Small Kitchen

Great location, just a bit noisy - someone was running up & down the halls for hours on end.

Was an ok place to sleep. Front desk lady was nice and welcoming. Other then that nothing but a place to shower and sleep. When we booked it did say continental breakfast was provided, however when we woke up and went to the lobby there was a sign that said they no longer offer breakfast. Towels in the room were folded etc, however when we went to use them only one was clean. Room could use some painting and smelled a bit musty.

There were crumbs and dirt on counter spaces and stains on the bed sheets. I could hear people walking around above me all night

Kind of in a weird spot you have to kind of look for it but it's quiet and peaceful

Hotel is in the cut which i liked. Only ppl there were the ppl who were supposed to be there.

Room was absolutely not clean and the bottom floor smelled like pot non stop. Bathroom was filthy and not clean. Had stains everywhere. Hanger was broke. Aluminum ball just randomly in the bathroom. “Clean” towers still had dirt and yellow stains on them. Sticky floor all over the room. I asked a person coming out if they liked it there and they said meh and now I see why.

Staff is very friendly overall my experience has been good

I am writing to express my disappointment with the condition of my recent stay at your hotel. The room was unfortunately not up to standard. There were noticeable stains on the chairs, and one of them had accumulated dirt and debris under the cushion. Additionally, the room's floor was unclean and emitted an unpleasant odor, as if it had been mopped with a greasy substance. Due to these conditions, my husband and I felt it necessary to purchase our own towels and bedding to ensure a more comfortable stay. Furthermore, there was a family with young children staying in the lobby area, which created a rather chaotic and noisy environment. Despite these issues, I would like to acknowledge that the front desk staff were very pleasant and helpful. I hope you will take my feedback seriously and address these concerns to improve the experience for future guests. Sincerely, Mrs. McKoy

Upon check-in, we were told that the room I had asked for was not available and they did not have handicapped rooms, I asked for a walk in shower because I had hip surgery . I had also asked for a suite with a sofa, Rashsa, said they didn't have any rooms like that, website says they do. Was given a room 314 top floor, no towels. Coffee pot wasn't working, toaster out of order, no cups,no plates,no silverware, roaches running in the cabinets, ice maker didn't work , THEY GAVE US AN ICE TRAY ,said that's the best they could do. Bathroom had black hair everywhere, I used my dawn dishwash to clean the tub and sink. BEDS WERE VERY OLD, THEY SQUEAK everytime you moved. Metal rusty squeeks. People hanging around smoking pot all night.

First, I was coming in on business at the last minute and was looking at the photos - I purposely picked this place due to the breakfast photo. None offered! The bathroom was so run down. The tub was dirty - I didn’t even shower. The bedding had stains. The fridge was 100 years old & loud. This place 100% cat fished me! I’ll never be back & so disappointed I wasted over $100 here! The location is also random! By a school. I love the trailer parked in a handicap spot too! Ridiculous.

There is a bad smell in this place that is very bad

The front desk lady was extremely rude and they doubled the charges whenever I got there

I like that the rooms have a full kitchen.

Clean and a bargain

Towels & rags were dirty. Elevator wouldn't take me to my floor one time. Bolt lock wouldn't lock

The only bad thing was there was no ice machine there which I have never heard of a motel not having a ice machine

Bathroom faucets, toilet and tub were not clean. I cleaned myself and so much dirt came off. The kitchen area was also dirty. The room had a terrible smell and the ac worked on and off. We had to sleep with the window open to cool the room down. The beds were super uncomfortable. The staff were rude as I had to argue with them for a room change. After arguing, they allowed the room change but we decided to stay in the room after finding the other room was even dirtier.

The location was good- Room very dated & sketchy clientele around

There were roaches and our room was not clean. Makeup was on our comforter when we pulled the cover back. The front desk receptionist was never there. Coffee was cold. Horrible stay everything dirty and rusty. To be in Cary I’m really surprised.

The dishes, utensils, cups are very sparse so if you plan to make a lot of meals, better bring your own or somehow ask them to provide more. Overall very clean, carpet, couch and chairs could use some updating but we would definitely stay here again!

I will stay again . Also like the location

Dane was great! Professional and a great sense of humor!

The cigarette smell when u walk in is the only thing but it wasn’t that bad compared to other hotels

Poor

Great staff

The room was nasty out tub was filthy it was so much hair in the sink and the water in both tub and bathroom sink didn't drain.

great stay !

Employee's were very nice