Home2 Suites by Hilton Reno

Great location, near the airport and a nice mall. The hotel itself is spotless and modern. We had a three year-old with us so we booked a separate bedroom suite. Both the bedroom and living/kitchen area were spacious and the layout was perfect for her early bedtime. I'd definitely stay there again.

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Non

The room was not ready for us at 4:15pm and check in was 3:00pm. The shower floor looked dirty. Everything else looked clean. We had to ask for the chair that is normally already in the room, I had to ask 3 times and it finally arrived at our room. The sink stopper was not working. The bathroom door was not working properly. The toilet seat was looking very worn. I was disappointed because normally this place is great. Oh and the beds are feeling and looking less comfortable than they used to. Staff was nice enough. The breakfast was good.

The sliding barn door on the bathroom was not sliding so well, but it’s nothing that discouraged our stay. The location was on point for us!

It was easy access to everything we needed. The convention center, shops, and Starbucks! That it didn’t have a hot tub.

The rooms were clean and stff was friendly.

The room itself was excellent. Plenty of room to roam and clean. The grounds were nice too with the outdoor fire pits and seating. Traffic noise is annoying. Cannot get internet on tv so no Netflix . No clothes hooks in the bathroom.

Our room was not cleaned during our stay. Since there was a sign on the bathroom mirror indicating it would be cleaned every other day we were surprised when it wasn't done. We asked why it wasn't clean and were told we needed to request that service. After pushing the issue, we were then told that we had a do not disturb sign on our door which wasn't true.

Nice hotel

The room was clean and huge.

Nada

Place was super clean, staff was very friendly & helpful. Great selection for breakfast. Easy check in & check out. Would definitely stay here again!

Excellent stay! Low budget hotel but clean and all we need is there… pet allowed, swimming pool, breakfast, ample space of the room and best of all… free EV charging!

Personal really helpful, clean and friendly Clean, close to stores

Not so for Expedia! I checked the $5.28 insurance and was charged $10.28. Can you explain this?

Rooms spacious and clean. Kids loved the indoor swimming pool. Very good breakfast in the morning Everything was wonderful.

Everything was amazing for us other than the nighttime staff had no personality and completely ignored us for a while at check in. Was really met at the front. Also the elevator was having trouble. But, would still stay here. Loved the larger room and kitchen.

Big room with everything we needed. Close to airport and mall for pre-skiing purchases.

Only one elevator was operating, the one that was operating wasn’t working at its best.

The pool was closed the first night we were there and the elevator was broken all weekend. The food choices also could have been better. However, the hotel and room were very clean, and all the amenities in the room were wonderful. Sheets and pillows were extra soft. Overall, we will definately be back.

Close to our location

Everything was amazing ! Will def stay here again

Room was ok, bathroom door not a fan of the roll door, Breakfast was ok Location is super convenient very close to lots of stores Swimming pool too much chlorine messed up my eyes Elevator need help

There was an awful smell to our room.

Spacious, clean, just right.

Yes & yes

My air conditioner didn’t work

Staff was courteous, room was clean and stocked. Very good layout for breakfast, can put together your own egg ham/sausage breakfast sandwich on biscuit, Hawaiian roll, or bagel. Also had cereal, granola, yogurt, waffles, juice, etc. Seems like only one elevator works, and the one that works may not open when arriving at your floor, just press the open door button

Clean room, helpful staff, delicious breakfast

Room was great! Staff was awesome.

I couldn’t use the fan or heat in the room bottoms were broken. Fan in the bathroom very poor ventilation not hooks for towels. I stay on second floor around 11:30pm a lot of noises like hitting wall or washer machine. I didn’t have enough sleep. Swimming pool clean and breakfast was nice. Reception not very friendly.

Room size, room comfort, inside pool, friendly staff, fantastic hot breakfast Only complaint was that the pool was small and cold

This didnt look like a 1 time missed cleaning, it looked like this is their standard and i know this isnt the standard for this chain.

room size and small kitchen was great Shower was little colder when it starts than I expected.

We appreciate the staff were very attentive and pleasant. Our room was wonderful. Everything was nice and clean. No clothes hooks in the bathroom.

the fact that their was a refrigerator, microwave, coffee pot, and dishes, other hotels do not have all of these things. Nive and comfortable, is a great price for all the necessities. n/a

Front desk staff not as friendly or helpful as I’ve come to expect from Home 2 or Hilton Properties.

Friendly staff, easy check-in/check-out, dog-friendly, very spacious room (studio with two beds), nice amenities in-room and out - pool (kind of small) + fitness + BBQ + outside fire, clean room, comfy beds. Right near the mall.

The hotel was very nice. The only real problem was the bed was hard as a rock. So for people that like a firm mattress you would be good. If you need a softer mattress i would recommend something else.

Didn’t respect my reservation and was denied service because I’m 20 years old. This should have been disclosed before accepting my reservation.

We got caught up in the snowstorm and will be arriving late for our check-in. They were able to accommodate us and were very understanding. Our room was very clean and cozy, and complementary breakfast was satisfying staff are friendly, and the customer service was great. My kids love the indoor heated pool. We stayed for 2 nights and we can't wait to be back again.

Room door is very hard to open and close. You need check the door lock already before you leave. The elevator cannot open the floors and you need push the button again than the elevator will open the door.

First, I booked it to Expedia and put it to the payment plan and got approved. when we arrive, front desk asks for credit card, and telling me that my 3rd parry did not pay. and i have to pay full amount and i did. the bathroom sick was broken, but because no more available room we have to deal we it. and when it's check out time they said my payment went true. so no charge to the credit card. after next they i checked it and i got charge for it, so story short they charge me twice. now i have to deal with the bank.

BREAKFAST WAS FANTATIC! IT IS A LITTLE EXPENSIVE COMPARED TO OTHER PROPERTIES

breakfast is good and staff was very accommodating

Front desk staff were very helpful. Breakfast was delicious. Room was spacious. Pool was broken, which was a bummer, but hope they get it fixed so we stop again.

Everything thank you

Thank you, Daniel at Front Desk!

Clean and neaty

The location is close to freeway access and a great “home base” central location for different places around. The breakfasts were much better than I was expecting. It was a bit different each morning as well. Very nice to not get bored with the meals. Only one of their two elevators was “working”, but that one continued to glitch as well. On many occasions the elevator would stop at a floor for only a second or two without opening the doors and then continue I use to the next floor that had pressed a button. It would take us to floor four, but then return to floor two without letting us off. After dropping those off at floor one and gaining new people, it would pause at floor two or three without letting them off and continue back to four again. The elevator also did not display an inspection permit which is required by their state. I know that one elevator did not work for some reason, but I have no idea when the “working elevator” was last looked at or why it is having problems. The fan unit in our wall under the window continuously squeezed like a rodent wheel. But, if you turned off the fan you heard the neighbors all night… Their pool had a sign on the door saying “closed for maintenance”. But was never worked on for the four days we would have had access to it. The water level was fine and they had towels and chairs set up to look inviting from the outside window, but the doors remained locked. There were large sections of base board missing from the walls as well in the rooms.

The room was ok. We found hairs on the sheets. We realize they accepted pets so it wasn’t a huge surprise. The sheets appeared to be clean and fresh smelling. The wall paper in the bathroom was pealing and the tile grout needs deep cleaning. Also, the mattress was worn and not very supportive. We did ask the front desk if there was another room. But, there were no more suites available. The heating system seems to work different than other places we have stayed. We were told by the front desk it’s based on the outdoor temperature and the room stayed very hot no matter what the thermostat was set at. We asked the front desk to check into this, but no follow was done that we are where of. We also asked to have our room cleaned 2x during our stay. The front desk failed to follow through with housekeeping and we had to ask again to have our room cleaned. They did final cleaned it but, didn’t refill the condition in the shower. They also didn’t refill the drinking water dispenser in the fitness center. I asked twice and it was never refilled that day. It appears there is no management following up on any of these complaints or concerns. It also appears the hotel needs a refresh to the hotel suites. This is not what I’m accustomed to from a Hilton managed property.

Overall everything is good.

The staff was nice, the facilities was clean even though it was extremely stained, and the location was convenient.

Our stay was extremely disappointing. The room was dirty, the sofa bed was filthy, broken, and unusable, and the whole place smelled strongly of dog. Even though it's a pet-friendly hotel, this was unacceptable. When I asked for help, the only thing the front desk offered was a blanket to sleep on the broken couch.We left after one night and canceled the rest of our stay. nathing

Kind and helpful staff. Incredibly clean and quiet. We will be back.

Clean room; bathroom needed some minor repairs and the addition of towel bars or hooks; bed was uncomfortable and seemed like mattress needed replaced.

People where attended and nice Clean really nice people

Clean, friendly staff, close to freeway and food plus a lot more. Great place

Location near multiple restaurants. Walk-in shower. Room spacious. Loveseat and large footstool great to relax. Great breakfast selection and comfy dining atmosphere Need to provide more pillows in room and a minimum of 3 large towels. Front desk was very accommodating but I hate to ask. Room needs more lighting

Nice convenient location. Staff members are nice and made me feel comfortable.

Clean and staff was very attentive It was great

Was really clean hotel with yummy food😁😁😁

Check-in was an unhappy experience from an unfriendly counter staff.

TV was awful! No cable tv, we were there for 4 days. Bed covers were hot, not cotton. The blanket for the pullout couch was actually perfect.

Staff was amazing! Room was huge! So much storage space. Nice place great price. Perfect for family or a business person staying the week. I seen a sign that they also accept do. Great free breakfast.

The hotel was clean and the staff were responsive to our requests. The beds were not super comfortable, but ok. The noise all night long from street racers was horrible.

Didn’t get connecting rooms even after requesting it, rooms looked ok but the beds weren’t comfortable you can feel the springs, the pillows were flat the staff didn’t seem helpful either. This will probably be the first and last stay at this place. The price rate was too expensive for a bad experience! Not happy about this hotel.

Great stay, Excellent breakfast.

Very good

Two thumbs way up

It could be better. Room in dire need of new flushed pillows. The toilet paper needs a substitute. It rips before you can actually use it.

I did not like that the front desk person did not tell us the amount of the pet fee. He informed me that my $50 deposit would be refunded, but seeing the charge on my back account, I was informed that that was PART of the pet fee. Needless to say I was very disappointed.

The suites were quite nice with a good breakfast selection and a nice kitchenette with fridge. My only gripe is the sofa bed was way too flat and the bathroom had an awful barn door that doesn’t lock or close shut completely.

Our AC was broken in our room and they moved us to a new and upgraded room immediately. Brought extra pillows and towels and were very accommodating.

I definitely my family and I we were happy with the service. Room was nice, parking was safe and plenty of parking. I can’t wait to go back to get the same hotels.

Less than I expected. I was expecting comparable to courtyard inn or hyatt place, and it was not. In Reno, it is more expensive than courtyard, fairfield, hyatt place, holiday inn express, and I would stay at any of those before ever staying at Home 2 Suites again. Two queen room has a barn door on the bathroom that provides no noise barrier and little privacy. A barn door is a very odd choice for a bathroom. The first room I was in had an AC that barely blew, but had a high-pitched sound. We switched to the second floor. The AC worked but was very loud when it clicked on and off continuously. Street noise was very loud. It sounded like motorcycles racing until well after midnight. The sound from people walking around on the third floor was incessant until well after midnight. Great shower pressure, and if you are 8 feet tall you will still fit under the shower head. Plenty of outlets and usb ports. Staff was friendly.

The hotel overall was quiet. Compare to other Hilton’s we stayed at the breakfast menu is limited. The downside of the stay was the unauthorized kids at the property walking and lounging around. Unacceptable!

My husband and I stayed 2 nights. We met my sister and brother in law who were there for a convention. They brought their 2 dogs, which worked out well. They also wanted the kitchen facilities as they are gluten free. We liked the daily breakfast. We all liked the nearby walkable dining options. Wish there was a nearby casino shuttle, but all in all we would recommend.

Personal no tieme la capacidad de reaolver problemas por ellos mismos no saben atender al cliente y no son capaces de resolver problemas

Nice

This property did not disappoint. High ceilings make the room feel more spacious. Breakfast in the morning offered a great variety. Gym and pool amenities were clean. Evening time staff member was FaceTiming someone as we checked in. So could work a little more on the checking in process. Room quality however, worth the stay.

nice property

Pool was closed so kids were disappointed. Front desk service was meh, breakfast was what you expect at a hotel breakfast. Room was clean and comfortable.

It was great!

It was amazing, from the service to the rooms and the indoor pool. We will definitely be back.

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Great place to stay with family. Clean and nice. I would stay again.

The layout was perfect and they have stair access for my daughter ( doesn’t do elevators). It was clean everyone was friendly. Will definitely stay next year.

At first glance everything looks nice and clean. We got to our room and the dishwasher was on and leaking water onto the floor. I opened the couch bed and the sheet on the bed was dirty, so needless to say, we did not use the couch bed. Then we asked for extra pillows. They showed up in extremely wrinkled pillow cases which made us feel like they were used/dirty. Then, some king size pillows were in standard sized pillow cases. Just not okay, not normal and made me feel as if everything was dirty and half assed.

Hope you like cold showers day after day after day at all times of day, even after addressing this issue with the desk nobody seemed to have any clue.

We love the kitchenette and the generous sitting area in our room. The room was clean and the breakfast selection was wonderful!

the place was spacious and i love the free breakfast. it was worth every penny

Staff inconsistent with policies. One staff said housekeeping is every 2 days, while the other staff said that cleaning is every 4 days! Then they said that they don’t have staff to clean on weekends.

Didn’t interact much with the staff. Breakfast and housekeeping crews were nice, greeted us with a smile. Rooms were spacious and clean, will definitely stay there again when in Reno.

We enjoyed our stay. We really liked the full kitchen

Convenient location for my daughters’ dance competition.

Nice property

N/A

AC made a lot of noise was unable to sleep comfortably. Informed Hotel was told to talk to Hotels.com about discount since it was a fixed rated

Good place

Great property and location!

really close to shops and food, very clean and nice

We like the room because it’s spacious and even though we didn’t have a view, it wasn’t a problem. I just wish they had more breakfast options and did housekeeping. We had to call before our trash got picked up. But overall, it was a good stay and we plan to come back and stay here again.

New atmosphere

Location was so convenient for my daughter’s dance convention! I had to run to & from the hotel and the Reno Convention Center many times, so it made it an easy trip.

Bathroom sink faucet lever broken Toilet seat loose to the point of being unsafe Sink separated from counter top, falling from under counter. Office chair back loose Smells like cigarette smoke Many outlets not working, USB A not working. AC resonates low throbbing frequency, had to turn off. Maintenance needs to spend a couple hours in that room.

When we entered our room, the remote was missing to the tv from the room. We called down to the receptionist and no one answered. We then walked down and saw a sign, " Please be patient while I am gone" We waited for 10 minutes. The poor girl was by herself and said that she had to text her supervisor. We went back to our room and we still got no answer. As we walked to the lobby a man in the room next to us was smoking in the hallway. It filled up our entire room. I walked to the lobby again and the receptionist was gone again. We waited for 10 minutes with two toddlers. When she finally came back we asked for another room due to the cigarette smoke. She was very sweet and found us another room on another floor. When we finally got to the room it only had one king bed. There were 4 of us. We promptly left the room to the lobby and again the sign on the counter was there and no receptionist. We waited for another 10 minutes and she finally came back and found another room. I know it wasn't her fault but she was there by herself on a Saturday and there was a lot of customers waiting to be helped. I feel there should have been more people there to help her. We waited for 45 minutes to get a new room and I know that poor was stressed doing it all by herself.

The free WIFI is too slow. I measured 4-5Mbps through my stay which is barely enough for streaming or video calls. It has a fridge, freezer, microwave and dishwasher but no stove so live be prepared to live with microwaved food. It's a couple of minutes away from the large mall so convenient for shopping purposes. Jessica was awesome.

Great staff, great place.

Very nice property! Modern and super clean. The fact that bathroom door did not lock was kinda annoying but other then that no complaints

The kids were sad because the swimming pool was not available while the website said it is.

Hotel is in the convenient location with top notch service

Easy check in

The hotel was conveniently located with easy, plentiful parking. The room was great size with very comfortable beds and lovely bedding. The pool was out of order which was a bummer. Also there was no hair dryer in the room which caused a mad scramble to get one and make our dinner plans on time. Overall I think a great value.

Place is in a good location. Staff was great. However, the place needs to be fixed. The pool was closed because a pipe burst. The ice machine on our floor was broken so we had to go to the lobby to get ice. One of the elevators was also broken. The hotel seems new but it is falling apart.

Vert terrible service right from the beginning. 10-15 minutes before someone showed up to check us in. A gal finally came out of a room with friends down the hallway. Checkout the next morning too was a long wait before a young girl showed up. Pool was down sadly which we weren’t happy with. We weren’t told this until arrival. We had to ask for a couple more pillows not enough towels for our family if 4. Very clean place but disappointed by the overall experience.

The service was terrible. Our bathroom shower was falling apart. The shampoo, conditioner, and body wash were practically empty. We didn't receive enough towels for our group. We were told they had some drying but then they said we wouldn't be getting any because they didn't have extra. The front desk didn't know how to check us in and after we checked out they had to call us for our confirmation number.

We stayed at the property due the room having a full sized fridge. Our daughter is on fluids that need to be refrigerated and we travel with them in a cooler. So a fridge was a chance for us to refreeze out ice packs while the fluids could be refrigerated. The fridge in our room did not work. There was nothing the front desk could do we were told since the hotel was full. Also our air conditioner was not working properly. The room itself had a cobweb hanging from the hallway. I will say the staff was good. The breakfast was terrible . Food was cold and my daughter found mold on her breakfast sandwich. Not worth the money.

The room had a lot of space. A full refrigerator, microwave, and dishes. But the room had a horrible smell. The tv channels glitched on and off. The base board by the bathroom was coming off. One of the elevators would get stuck and you was not able to get off. The pool was not in use. And there was no house keeping on the weekends. It was definitely not worth the price.

We love your hotel, the location was so central to where we needed to go. it was so close to the airport and it is located in the same parking lot as Meadowwood Mall. it is clean, safe and the staff was so accommodation. we have stayed at a Home 2 Suite before and had a great experience. I love that is was not a casino property.

The room was very nice, bed not so comfy but room was very spacious.. and the free breakfast should be at least til 1030-11 but would definitely stay there again

Looked nice, but hotel was overbooked. Sent us away scrambling for another option. Not great considering we had a car full of kids and had already been driving 8 hours.

New and clean

x

Paid extra for and reserved a room with two queen beds. Hotel said that because I used Expedia I could not be guaranteed that room because “they oversell” and made me stay in a room with only one bed forcing guest to uncomfortable hide-a-bed. Front desk attendant not friendly or sympathetic. Furniture in living area was worn and stained. Floor tiles in elevator cracked. Got put in a handicap accessible room and shower floods the bathroom floor, no place to put razor or personal bath products in shower and terrible water pressure. Pillows on bed in poor shape - lumpy. Location is convenient and breakfast was decent but I won’t stay here again.

I stayed only 3 hours to check out early since it’s too noisy we can not fall asleep. We are still charged 1 night.

The only thing we don't like is no cleaning service during the weekend unless we call and request. The receptionist did not let us know during checkin. And we only know when we see the sign in the elevator. On our 1st day, there is only half roll of toilet paper in restroom. We called and request for another roll. The reception asked us to go down and get it ourselves as cleaning lady us off duty

I liked that this hotel is dog friendly. The hotel was clean and well-kept. The kitchenette in the hotel room was convenient and often used. I enjoyed the variety of restaurants and the shopping mall that was walking distance. The breakfast provided was just okay. Fresher options for the main courses would have been nice. Overall I enjoyed my stay.

Todo muy bien

Clean and friendly.

Hotel was very clean, great service and location was nice. Right across the street from a mall and Trader Joe’s. We shopped for snacks during our stay.

Close to shopping

Check in was a breeze. Very clean!

The hotel was newer so it was nice and clean. Breakfast was great. Customer service not so much. There were 2 rules the hotel had for their pool area but was not stated in their posted sign. The employee kept pointing to the sign stating that was their rule. I was trying to tell them my suggestion to the hotel is to add them to their signs, that it would help enforce the rules since it was just random ones the employee would just come out and tell us about. I was unable to even finish telling them my suggestion because both manager and employee were rude and cutting me off. All they would say that is not all of their hotels rule but only their rule that the manager they’re placed and we have to follow. I agreed and stated how I understands that. It was only a suggestion and still unfortunately they both didn’t really care what I had to say and just cut me off and blew me off at the end. Customer service is key in hospitality and I did not receive that during my stay. Only because of this I will book somewhere else when visiting Reno since there’s so much out there I will give someone else the opportunity.

It was good the only exception was they didn’t clean the toilet and some bathroom supply was out NOT refilled

I decided against staying in the actual strip of Reno because I was taking my family on a day trip, but I now regret choosing this hotel. The sheets were filthy, the noise level was high due to the upstairs neighbor's noise, the a/c broke, making the room excessively hot, and the bathroom was unclean overall. I would not stay here at all again.

The sliding door on the bathroom does not provide complete privacy. Also the toilet in room 302 was not seated firmly to the ground and wobbles when used.

Nice rooms. Pets have a high hidden fee and very low weight limits ($75 and 25lbs)

Nice hot breakfast with variety of fruits and drinks.

Friendly staff, nice clean spacious room with full size refrigerator, sink and dishwasher. Pet friendly, close to restaurants and shops. Would definitely stay again.

Everyone is very friendly

Very warm welcome thank u!

Great location

This Home2 Suites maintains the high standards of their best hotels in this chain.

Staff was not professional

Room was spacious and suits our needs.

The hall on the floor smelled like weed. The extra blankets were uncomfortable and noninsulating. The door on the bathroom did not have a lock and it didn’t cover the opening in the wall so there was a big crack. However the mattress was pretty good. The breakfast selection was good. The kitchen only had a microwave and no stove. There were not enough utensils in the drawers.

Excellent breakfast options and amenities in the room were very good Very close to shopping and restaurants

Loved the fully stocked kitchen. Everything was sparkling clean. First rste, top drawer, most excellent. Overall great experience.

Breakfast was great. I liked the hotels. I thought the beds was uncomfortable.

Only down side is you need to ask for room Service 24 hrs ahead. No towels.

We thought this hotel was great. The only thing we didn’t like was the sliding door for bathroom entry.

Nicely decorated with splash of colours Delicious breakfast Suite was spacious with kitchenette Washer and dryer facilities Jiar was so helpful, going beyond what was expected

Faucet in bathroom was broken. The partition curtain was see through. The barn style doors for bathroom was see through. Very friendly staff.

Friendly service. Clean facility

Great place for family. Large room with stocked kitchen. Good breakfast. No resort fees!

Why we would stay again: 1) affordable 2) clean, large room with sofa 3) very good breakfast included 3) refrigerator and microwave, efficient check in and check out process.

This is probably one of the best hotels we have ever stayed. I was very impressed by all the amenities and cleanliness. I recommend it 100%

The rooms were spacious and clean and the staff was very helpful.

The beds are horrible and uncomfortable. My kids bed squeaked every time they moved

I loved all the counter space in the room! 6 if us could easily fit our luggage on the counters! I lived the cozy beds, the mountain views, the friendly and helpful staff, the delicious breakfast with a wide array of hot and cold options. The omeleta were amazing! The only change I would make ia to put a locking door on the bathrooms.