Quality Inn Rosemead - Los Angeles

Hotel maintenance needs help. Dirty carpets on hallways. Stain walls and dirty elevator wall. Doors on hallways needs to be clean

Crazy noise , floor squeezing I lot People walking , people having intimate relación , that not supposed hear from room to room , you can fix the problem fixing bed, flooring. I was not good experience for me Special wen you try sleep . I you can do something to retrieve my concern I will appreciate

Breakfast was awful: frozen .

location location location

Breakfast was decent. The only thing that was uncomfortable. The lady stood there like she was watching us making sure we don’t eat too much.

Con: Breakfast is low quality, rooms are hit and miss (broken locks and maids leave your window open), questionable guests, dirty common areas.

It was cozy and just what I was looking for one night

Very clean, good location Every day the TV didn’t work. Had to have staff reset every day. The carpet was wet in front of the air conditioner

Very clean, good location Every day the TV didn’t work. Had to have staff reset every day. The carpet was wet in front of the air conditioner

Exceptional

The location is good. Their breakfast is good too. The elevator is not working, have some noise every hour. the shower in our room creates leak downstairs so we didn’t get a shower in our last night and the morning before we checked out.

The location is good. Their breakfast is good too. The elevator is not working, have some noise every hour. the shower in our room creates leak downstairs so we didn’t get a shower in our last night and the morning before we checked out.

Very cheerful & helpful lobby staff. Checkin was very quick. The staff at breakfast was very friendly and restock promptly. Breakfast buffet could improve. Missing cream for the coffee, only milk. Very limited bread selection - no wheat bread, no english muffin. Waffle mix was too thick.

Breakfast buffet could improve. Missing cream for the coffee, only milk. Very limited bread selection - no wheat bread, no english muffin. Waffle mix was too thick.

Horrifying, Nightmare, Scary.

no wifi room is old with an odor

Its smell bad

Very good

Clean room

The location is so convenient to many of the Chinese restaurants and excellent dim sum places and attractions that I am absolutely delighted. It is no fault of the hotel. A obnoxious guest was smoking in the stairway at night.

The location is so convenient to many of the Chinese restaurants and excellent dim sum places and attractions that I am absolutely delighted. It is no fault of the hotel. A obnoxious guest was smoking in the stairway at night.

From our arrival to our leaving the whole experience was great. Nice room, good facilities accomodatoing our needs. Great customer service reception staff very helpful. Great location and easy parking. Good breakfast area and overall the stay was amazing and I will recomend this to anyone I know. Thank you for a great stay. Just a little comment here, as it's not a dislike but more of a suggestion. The fruit selection was of poor quality and there are only two breakfast burritos on offer per day in a hotel with over a hundred people staying. You have to be there at 6am to get one. Also the egg and potato quality was random.

Old and dirty

Breakfasts ladies they need to work to be more nice

Very good

There was a staff member in the breakfast Area very rude to my children. She did not have good attitude and kept staring at us very rudely.

Room was spacious. The location was great. Free Breakfast. There was a staff member in the breakfast Area very rude to my children. She did not have good attitude and kept staring at us very rudely.

Just Okay

The property was close to the hospital my husband was in. The daytime worker was very polite. The night person was beyond rude. I told him I couldn’t connect to the internet and he said he couldn’t help me because I had an iPhone. Supposedly you put your last name and room number to connect. It wasn’t working for me. Additionally, there were no directions on how to get the t.v. to work. He couldn’t help me with that either because he couldn’t leave the desk. Although he wasn’t desk when I was asking for help. He looked like a hoodlum with the hoodie of his sweatshirt on his head. The unprofessionalism of this guy was unbelievable. I will be spending many more days down here, but this hotel is not getting my business. The breakfast was gross too.

Exceptional

The property was close to the hospital my husband was in. The daytime worker was very polite. The night person was beyond rude. I told him I couldn’t connect to the internet and he said he couldn’t help me because I had an iPhone. Supposedly you put your last name and room number to connect. It wasn’t working for me. Additionally, there were no directions on how to get the t.v. to work. He couldn’t help me with that either because he couldn’t leave the desk. Although he wasn’t desk when I was asking for help. He looked like a hoodlum with the hoodie of his sweatshirt on his head. The unprofessionalism of this guy was unbelievable. I will be spending many more days down here, but this hotel is not getting my business. The breakfast was gross too.

I don’t like it at all. It was very very unclean. Very very dirty oil on the bed. I check in 10 minutes later I check out I asking for my money back.

Everything was alright. The room was nice and comfortable. You could hear noise coming from the other rooms but nothing too bad. But the only issue I have is that when I stayed this time they asked for 100$ deposit. When I stayed my first time they didn't ask for one. They just wanted my card on file. I'm not seeing that I'm getting my deposit back. I did check the description and it didn't say anything about a deposit. Usually when booking a room anywhere it will let you know if the hotel is going to have one and I never saw one for here.

That was the only part I wasn't happy with. Poor selection. A better food selection. Seems like they were doing on the cheap.

That was the only part I wasn't happy with. Poor selection. A better food selection. Seems like they were doing on the cheap.

Waffles were good. Location was good for my needs. The sofa was bad. The bed was too soft. Water pressure was weak in the showers

I recently stayed at this hotel and unfortunately, the experience fell short of expectations. While the location was convenient, the overall cleanliness of the room was lacking, and some amenities were either outdated or not functioning properly. The staff was polite, but response times for requests were slower than expected. I was hoping for a more comfortable and well-maintained stay. With some improvements in upkeep and service, this hotel could offer a much better experience.

Room was nice able to rest

Yes

Clean rooms, friendly staff, great breakfast options, and a quick gym workout made my stay memorable.

Yes, room and staff were excellent.

Room had a smell

Nice place

Easy process

Nice

Toilet was dirty, there was a cockroach under the sink.

Safe quite

Overall speaking, it is good!

Clean and comfortable, with friendly and attentive staff.

Breakfast not great at all!

Older, stained walks, carpets, and couch. Fine for a night, but not much more. Breakfast was basic

Customer service is nice, but Room smelt and rug so old

Front check in Staff very helpfull and profesional easy check for check in/ room kind smell wierd but overall nice and clean but when i opened microwife old food still inside from previous guest, room little noise from outside street , reasonable price in san gabriel area

The employee were very nice & helpful!! I will definitely ho back!

N/a

Breakfast was good and the staff there working too clean room a lot of parkings

Tes was nice

The room was okay, but the tub and the toilet were clogged. Other than that it was fine.

The air conditioner was working properly

Nice and affordable

Good

Very nice hotel

Price is good. connivence. Comfortable. Very good.

We stayed 2 nights and found the property to be comfortable and the staff very friendly. Overall good value.

Clean room, good ac, quiet,

Rooms have a terrible smell all day even when we open the windows to let the air flow, they basically for breakfast only had waffles and cereal, they don’t offer at least one small bottle of water as a courtesy. Not recommended for price.

Poor

NA

We seen 2 rooms that were just filthy spider webs everywhere. Pubic hair around the toilet. Staines all over the room. They don’t even vacuum. We had to get out of that nasty place

Close to business location. Only one way in and out. Limited options to enter hotel / motel.

Quiet clean east check-in and checkout procedures

Location is great for surrounding cities, there are not many options in hotels with these amenities. I like that breakfast is included and rooms are indoors. Comfortable beds and friendly staff. Overall a good experience.

No service in front desk when 3 pm check in time waiting around 45 minute . The hotel look so old . The room inside look ok .erea is ok

Janitors too noisy while cleaning. Carpet smell little bit.

Perfect stay!! We’re from Texas and it was perfect.

Unfriendly welcome front desk staff.

Room clean, stuff is friend but the room I got 222 the AC is dirty and need repair it

The room we got had a musky smell and the water pressure wan non existent likely will not stay in this property ever again...

When checking in, the lady at the front desk was not very nice and rude !

Location great. Hotel ok.

Didn’t have bedsheets on the first night, what kind of place doesn’t have bedsheets? Room also had a terrible sour smell. Pullout couch barely cleaned. Food was adequate.

The room was clean and nicely presented when I got there. Staff was very present, daily, and always kind.

No front staff most of the time

I liked the fact that the rooms were spacious. I loved the continental breakfast also. I also loved all of the Asian restaurants and grocery stores nearby. What I didn't like was the poor condition of the rooms. In my room the refrigerator was leaking and the carpet was always wet. Also there was graffiti all over the couch. And the room just looked old in general and needs major renovation. We tried to get the repair man to fix the tv but he never came the first day. We had to follow up with the front desk multiple times to get the repair man to come fix the TV.

It was a good stay although breakfast is underwhelming could have been a bit better

Was extremely cheap for the price . Service and staff were great.

First off we stayed there on Sunday the 11th, there was debris in the track of the elevator, notably Cheeto. Second the hallway carpets are filthy, especially at the entrance to each room. We came back on the 13th and noticed nothing has been done to clean up the tracks or the carpets. I am a retired Director of Environmental Services for Dignity Health and I know what I’m talking about. It seems no one is taking the time to do rounds and take control of making sure your hotel is ready for quests. You’ve lost a future guest and I will make sure the rest of my family knows the condition of your facility.

Staff seems upset and have an attitude

nothing

No one was at the desk to check us in. There were multiple people waiting. The sofa bed bedding was stained looked dirty. Will not be staying again.

The inn was good but I thinks someone open my personal stuff

Our room was terrible. We had a "suite", rm 116. The chair had a large rear end stain. The couch was torn and dipped down. Our mattress was worn so much that the middle was a hole we rolled into. The drapes has some nasty white stuff splattered on it. The screan on our window was bent and partially off. The furniture was worn and scratched up. Our friend rooms on the second floor were much nicer minus their very worn mattresses. Time to remodel the rooms!

room is dark and bathroom is out dated.

This hotel was run down and definitely not worth the price the carpet is horrible and needs to be shampooed the shower water pressure is horrible

They need 100 cash deposit ? So weird

Good customer service

They only had 2 towels in the room we were 3 2 adults one child never stayed in a hotel with 2 towel in the room.

Poor guest experience. Waited in the lobby upon arrival as no one was at the front desk to help. Unprofessional attitude from worker. Room had old carpet, ripped and the room smell like urine. So bad I could not sleep. AC unit made noise. Mold on bathroom ceiling. Bed sheets were stained and old. I don’t recommend this hotel. Stay away!

Stay was fine and room was generally clean. When we walked in, it smelled as if someone smoked in the room and the window was opened to air it out. Also when I went to close the window, the stick to close it was sticky. Also while using the restroom I noticed the bathroom door needed to be cleaned. The showerhead sprayed the wall from 2 different areas, needs to be tightened. Lastly, the breakfast should be advertised as grab and go. They have waffles makers but everything else is grab and go items which they didnt actively replenishment throughout the 3 hour breakfast window. The did have eggs, that were watery, but no meat options. The women in charge of the breakfast was also rude and overbearing.

Room was dirty. Pillow cases had stains on them. Carpet was filthy. Couch was extremely dirty. Didn’t even wanto sit. Had to put a towel on it. Pillows were extremely uncomfortable. Breakfast was a joke. Eggs were super watery. That’s all they had actually. No creamer for coffee. No bagels, only cream cheese. Had a waffle Ns that’s it. Will not be returning to this place. Very disappointed

They hardly had anything for breakfast. False advertisement for the breakfast.

Quiet

Great place to stay

Great place to get some rest

No no good I’m too old. Walk to 3 Floor

Could be more clean and tidy

Plenty of parking. 5 minutes drive to grocery stores and restaurants. Short walk to public transportation. Hotel staff is very helpful. The property needs to upgrade the rooms. Rooms are outdated. Carpet is dirty. The bed is too soft. It appears the bed has been used for too long and has not replaced with new bed

Front Desk checkin - great customer service!

Front staff looks afraid

Everything was excelle

Good

Apart from the location being far from the places we wanted to visit, this hotel was great from the staff to the cleanliness.

sa fe

Nice place

Low price

It seems old. A hand would be right.

Functional 3-star hotel. There’s precious little to do in Rosemead proper, but it’s convenient to get almost anywhere from there (Disneyland, Rose Bowl, Hollywood, etc. all 30-40 minutes). The free breakfast was good, but the hours were a little short.

I was there 30 minutes prior to check-in and they wanted to charge me $10 for "early" check in. I don't think so. The TV in the room didn't work. I reported it 3x to the front desk, that is when there was actually someone at the front desk which wasn't very often. 3x I was told that someone would come and fix it but they never came for 2 days. Attitude was awful. Hotel is run down. Breakfast was egg only with white bread.

Front desk staffer at check in was Rude! Argumentative when asked for the street address, while we were in car looking for it. Gave us wrong directions, then hung up on us when we repeatedly asked him for the street address to determine if we were driving in the correct direction. Told us to look at google maps. Obviously we COULDN"T, had no signal. When my Spanish speaking husband asked him in Spanish, b/c he wouldn't talk to me. Clerk called him racist for speaking Spanish to him and Hung up on us again. He should be fired, and have no interaction with hospitality customers. Customer service is NOT his forte. He had the opportunity to apologize when we arrived. And still continued his argumentative manner. Awful

That was the worst experience I had in my life I never stay there again

Keep customer waiting too long at check-in, carpet has bad odor, no sofa in room, breakfast not many options

Great price DO NOT stay on and ODD room they are along Valley Blvd which was loud car noises. Couldn’t sleep.

Okay place to stay but could invest some in furniture and bathroom upgrades, window locks etc . Also breakfast could be better…though the waffles are pretty good. Also, sometimes sketchy looking people in the parking lot but I think they are just harmless homeless people living in their car.

Aged

Good customer service

It’s always a plus to start somewhere that offers waffles to breakfast

Not much variety of breakfast

the bed need to be updated, was not comfortable, wallpaper was dated, a/c or heater in the room need to be updated, food on the breakfast room need more choices.

Nice and quiet.

Great experience

The hotel was great, but the street noise is very loud.

The Television didn’t work and the Remote was malfunctioning , air conditioning was broken, some towels had yellow stains on them and the shower head water was spraying water towards the outside floor. I informed staff they offered me a room but advised me it was a dirty room. I asked to speak with management! they said he would tell me the same thing and sorry for that!.

Fast check in and check out

Very nice staff

I would not stay here again.

So good for the price

is clean easy to get around and good price, much better than other hotels in area

Very good

Nice staff

I don’t like the experience

Floor is old. You can hear creaking noise when you walk. And when somebody upstair walk, it wake me up

The mattress was terrible. There was a dip in the mattress. The lighting in the restroom was terrible.

I thought everything was great

The facility is too old and carpet is not very clean.

The sheets were not cleaned, the carpet was dirty, the floors were creaky, the bed was uncomfortable and sunken in. I was only there for a few hours and I could not wait to check out.

I like the place

Love this place

.

Enjoyed our stay

Great evening staff

Old but good price

Typical hotel

Inside very nasty, not clean at all

Everything is good

Okay

The hotel is very clean and modern. On this trip there were a load of ants between the bathroom and the inside hallway. I did inform the mgmt and it seemed like they got on the issue. I will go again the next time I am in the area.

The stays are always great

The location is convenient.

Very bad smell, very old facilities, even the air conditioner vents have chewing gum, disgusting

I found out a lot of ants in bath tub 😬 !

Facilities too old, staff didn’t refill shampoo and conditioner

Elevator dirty and graffiti everywhere. Carpet very dirty and sofa inside room very dirty.