Chicago Marriott Suites O'Hare

G

We selected the hotel because of the pictures of the pool. Only to learn that the pull was. Remove 5 years ago

i like that they made sure we got everything we needed no free breakfast and 37$ parking a day

Comfortable

Nice area. No towels in the room, blood stains on the bed

I thought staff is great and kin to customer service. Everyday there is room service which is nice, however, if I had been changing as an example, having room service knock and after minimal time open door, I thought was not pleasant.

Exceptional

Upon arrival, everyone was pleasant and helpful. If anything, the only thing I would suggest is a Al carte offering for breakfast. I would’ve rather had a coffee and water versus laying $22 for the full buffet I didn’t need.

Exceptional

Fantastic hotel and room. I stayed a couple of nights on a business trip and had a very good experience. The staff in the lobby, breakfast area, and bar were all very attentive and friendly. Clean, comfortable room and a convenient location near O’Hare. Thanks.

Our family of 4 loved the suite! It was a good amount of room. The couch mattress that you pull out could’ve been better.

Everything.. The location is great. Love the outdoor decor. Smells great as soon as you enter the building! Friendly staff. Pool No pool. Other than that this place is exceptionally great!

Everything.. The location is great. Love the outdoor decor. Smells great as soon as you enter the building! Friendly staff. Pool No pool. Other than that this place is exceptionally great!

N/A

Good place for family travel

Very clean, comfortable and conveniently located near the airport (which is great when you miss a flight).

N/A N/A

Exceptional

The room w

The room w

Small beds

$37 a night to park. Beware of the online pics, room was not even close to what I expected by viewing online photos.

Good

Nice hotel

Great customer service and gave water

It LOOKED good I didn’t like how I traveled 12+ hours to get there. Upon arrival they attempted to charge me what I had already pre paid online. To top it off before I even made it I called and told them I would arrive around 3AM. Once I got there they told me I would have to be charged for 3 nights instead of two.

It LOOKED good I didn’t like how I traveled 12+ hours to get there. Upon arrival they attempted to charge me what I had already pre paid online. To top it off before I even made it I called and told them I would arrive around 3AM. Once I got there they told me I would have to be charged for 3 nights instead of two.

N/A

Great place to stay. Hear planes all night but again your by the airport. I’m all great place and close to food and entertainment!!

Bad

It’s a great place to stay in Rosemont. The manager, Zero, is wonderful! He made our stay comfortable and quiet enough for me to study. I’m grateful for him accommodating me and my son.

Exceptional

Zero went above and beyond. He was very helpful and professional. The house keeping was very polite, kind and attentive and the rooms were very clean. I wish there was a coffee shop but there was a machine to make your own in the lobby as well as in the rooms. Giordanos pizza was across the street a small walk away and so delicious and traditional deep dish and Stands donuts next door to that were a hit. The shuttle service was also very helpful to and from the airport and the train station was maybe half a mile walk away.

Yes

Exceptional

Could have had additional mirrors for the bathroom.

The room was very clean and big enough to spread out. Could have had additional mirrors for the bathroom.

Exceptional

Disorganized manager and front desk who had clearly had some confusion in closing the Booking.com portal in good time, considering there was a long line of us who got to reception to check in and were told our reservations couldn’t be found. Thankfully they sorted it but it took about 30 mins…

Staff at the bar and restaurant! Disorganized manager and front desk who had clearly had some confusion in closing the Booking.com portal in good time, considering there was a long line of us who got to reception to check in and were told our reservations couldn’t be found. Thankfully they sorted it but it took about 30 mins…

Mr. Zero deserves the Nation Medal of Hotel Exquisiteness. He was capable, courteous, and commanding. Translation: He's a Professional!

Mr. Zero deserves the Nation Medal of Hotel Exquisiteness. He was capable, courteous, and commanding. Translation: He's a Professional!

Nope

very clean , spacious

very clean , spacious

Bed Very confortable. Firstly, in the morning the recepcionist can look at us, he is rude ang I have to order to look at us! On the afternoon other recepcionist didn't find my friend's reservation even if my friend showed the number and the print paper by hoteis.com. After long 30 min, he said that the reservation was not complet. Come on!!! They need been trained.

Everything was great for a business trip.

This property was beyond my expectations. The staff and facility was 10/10 thank you for a great stay.

Very clean and comfortable bed

Parking is additional

Large clean rooms

Exceptional

Over all good experienced stayed,

Very good

Snow removal was handled with excellence. The surrounding hotels did not do anywhere near as well as the Marriott did!

Alittle dusty

Room was fine. General condition of hotel was “worn!”

Exceptional

Exceptional

The service was excellent and check in was fast. Room was beautiful and extremely clean. N/A

Good location and clean room Told us breakfast included but was not the case. Had to pay and did not make any consideration or decrease the amount required to pay.

Property was very nice. the rooms are old but very well maintained.

We always stay here when we are in town. It is wonderful. Food delish and service wonderful

It's was gone away from home the staff was excellent I didn't have any problems

Good variety of breakfast options.

The staff were friendly and professional. The room was clean and as expected. Only drawback was the lack of amenities. Coffee was out of a machine in lobby and cost $4 - WiFi was not free and $15 a day.

Fantastic staff and great spacious room!

We will be visiting this property at least once a month to see our son in Chicago. Third visit didn’t disappoint! Thank ypu.

Clean and comfy rooms.

Beautiful

Breakfast was very poor. Something that you would get at a motel six Staff was in accommodating during check-in and property needs to be renovated

Very clean spacious luxury hotel loved it willl stay again

I thought doubling my rate from Sunday to Monday was a complete rip-off and I won’t do it again. I’ll go directly to Marriott to make sure that I don’t have this happen again.

Technical issues giving the QR code and the parking lot system to work properly, but other than that, it was a great stay.

Room was incredibly clean and spacious and staff was very accommodating.

Room was nice, staff was amazing.

Good

Room was comfortable but I could hear airplane noise.

Very good experience overall!

Very spacious and comfortable room. Quiet environment.

Toilet dirty when checked In flies in the room as well have many pictures

The fold out bed had a terrible mattress. As a suite hotel where families stay having a comfortable pull out couch is essential. The gun was small, some of the equipment was broken, and there were no mats. The hotel charges for wifi if you are not a Marriott member, I am a Marriott member but that’s redicukous. The only good thing about this hotel was that is was clean and the shuttle to the airport was reliable.

Great experience

Staff does a good job cleaning. But the hotel is really run down. For the same price in many other locations you'd get a better sensory experience. I wouldn't stay here again. Very "meh". But the staff was excellent all around. Good people, best thing about the place.

The property is well maintained, the room was great and spacious and Loved that many restaurants and things to do within proximity of hotel.

Like it because was really clean, customer service excellent. Air port and outlets are really close to it.

You make reservations so your room will be prepaired , it was not had to go down and ask for towels.Because the room didn't have sufficient amount of towels. They handed you 2 bottles of water for 5 people. For marriott this is unacceptable four a super eight expected

I was thoroughly impressed with my visit. I will be sure to visit again. Thanks again for a great time!

It was a nice room,there were stains on the couch and we weren't asked if we wanted to remain in the room or change rooms.We did not utilize the chaise as we were afraid the stains were body fluids.

The atmosphere was welcoming, the space was beautifully maintained, and every interaction felt personalized and genuine. I’ll definitely be coming back the next time I’m in Chicago — highly recommend! — Jessica Compere

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Good location

Bad

Very clean and accommodating. Will visit again in the future.

DEEPDISH PIZZA 5 MIN WALK AWAY

Great place to stay! I had a return flight and chose the Marriott to stay! Great staff with great service.

Need bigger beds

I want to take this time to say Arthur was the ABSOLUTE BESTEST. Me and my family are from California and I choose this venue because my daughter was getting married and it was the halfway point for all events for the week. So, our travel time literally turned into an all day event to say the least. We were due in Thursday but didnt get to the hotel until Friday morning like 230/3am. Thats when we encounter Arthur!!! As we walked in he simply said lloks you had a rough day would you like some water? I dont even drink water, but that moment all my traveling issues seemed to have went away. Arthur gathered all my info quick and easy and it was a seamless check in. He apologized for our trip delays and it wasn't even his fault. He showed true empathy and it was so organic. Not only was his hospitality 100% plus and his knowledge of chicago was impeacable. But what topped it off was Arthur took the time to follow up with me the following day during his shift. That just made my day to think he still wanted to make sure I was ok. You guys most definately please give Arthur his flowers and best he not only set the standard but he is THE STANDARD!!!!

nice, quiet, and clean hotel

Convenient location, family friendly and very comfortable rooms!

Great stay!

It’s a good hotel but service is not good. Out of the 4 days we stayed, our room was only cleaned 1 time.

Loved everything about the stay 10 out of 10 will book again for next vacation looking forward to it

I like everything about this property

This property was an okay stay, upon check in thought the staff was really nice, only to feel deceived. They told my kids when breakfast was, but failed to mention that it was not included, upon checkout, i never received a receipt, and my card was charged and I still dont know why

Loud. No sound cancellation

On the other hand, Zero at the front desk was so welcoming and full of joy! He made sure we were taken care of and was so friendly.

I liked the fact that it was a suite. Staff was friendly, the service was fast.

Food: I don't know. I didn't have a chance. What I didn't like: I could not find any printed material about the amenities. Gym (if there is one), where is it located. Is there a swimming pool? How to access it? Anything about breakfast ? Could I have a breakfast ?Ice? Where can I get ice? Please do not neglect to acknowledge that there are travelers with time constraint schedules who want all available information available at hand. If you have made such brochure it was not left in my suite. If there is none, please create one to make staying at your hotel more pleasant.

Beds are nice

We had s good time...our electric went out for a couple hours and they were accommodating. Very nice people.

It was great. I just wish they explained breakfast wasn’t complimentary. All in all though it was a nice get away.

The shuttle never showed up at the airport, while other hotels had 2 and 3 shuttles circuits, I waited for nearly 1 hour and never saw a shuttle for the hotel. I called the hotel 2 times to confirm I was in at the right spot, which I was, they insisted the shuttle came by every 15 mins. There were other people waiting for the shuttle with me. Then when I was about to give up I see the shuttle pass by, it didn’t even stop at the designated place. We all tried to signal it and it just drove by. At that point I just took an Uber.

Unfriendly host, room had missing amenities, exorbitant parking fee (ALMOST FORTY DOLLARS JUST TO PARK OVERNIGHT).

From beginning to end, the staff was great the room was great.

AC could have been cooler.

Would have been better if they would have granted us a late checkout as we tried to request.

N/a

I got double-charged because of a computer error on your part.

Our stay was great. No issues and provided a clean environment.

I liked staying here even though the parking was $37. The room was quiet, the walk in shower had nice pressure. Big clean rooms.

I had friends from O

The check in process was not well. They charged me for parking when they said they would not because of the issues they had with parking that day which caused me to park in another area that was not the designated spots. This was a not secure parking spot which caused someone to hit and run the car. I was very disappointed with this stay

To the gentleman working the front desk that got yelled at by a very upset customer, you handled it very professionally. Did great under pressure when everyone’s flight got canceled. Room was great, the got what I payed for.

I really like the room size and the comfort of the furniture. I booked here for the bathtub because this was a layover from Europe to South America and my body needed a rest. This hotel delivered that. The windows are huge and you can watch plans flying over the neighboring hotel. When walking my dog at night I found the river and waterfall in the beautiful outdoor courtyard. There was a guard there and lots of little lights that seemed light candles. I am really pleased that I booked here. The train that goes to downtown in 35 minutes is only a 9 minute walk from the hotel so you don’t need a taxi to get around. The shuttle is a mess compared to the beautiful vans the other hotels have but it gets you back and forth to the airport on time without an extra charge. I was also disappointed that breakfast didn’t open until 7am which makes it nearly impossible for anyone with with a flight before 10am to grab something to eat.

We stayed here for a week. The room was comfortable. Our room was secluded, which is nice. There was a laundromat in the hotel where we could do our own laundry we had a little kitchen. It was just perfect all aspects of it. We will definitely come back to this location.

i arrived at 9:50 both the restaurant and the bar were closed which is the reason I chose this property.

Very professional and welcoming

Zero was great

Great.

no

Very clean and a safe feeling environment!

It was just a quick layover stop for me because of a delayed flight. Beautiful spacious room, squeaky clean, super comfortable bed, nice hot water with strong water pressure. I liked the soap. Smooth, fast elevator. Couldn't ask for more! Desk clerk was courteous, helpful and kind. Wish there were more like him at other hotels. Shuttle driver was also nice.

Definitely enjoyed my stay at your hotel!

I didn’t like having to pay so much for parking and the hotels rate was higher than the rate from Expedia, which I had and cancelled to book directly with the hotel.

A very clean, quiet place with excellent service.

very modern the sofa bed had mattress springs that made my daughter sore

This was one of the worst experiences treated so differently watched a guest check in and was given 2 water bottles my turn Iwasnt even given water or asked if I would like some charged for parking even after giving the worker my parking pass that i purchased after flight picked up my vehicle treated like crap because i requested my money for parking back still haven’t received it back yet

The staff was friendly and extremely helpful.

Everything was excellent except the breakfast it was plain and not a lot of selection especially for the price of $22 per person.

Was a very nice stay!

not much shopping around…

Clean and spacious room with a friendly staff!

I did not like the fact it was billed with pool and jacuzzi there is neither.

Professional and very clean. It was amazing.

4 min to the casino

Great staycation at this property. Check-in was quick and easy. Staff was polite and friendly. Property was very clean and well maintained. The fitness center was a treat and was also very clean with nice amenities. The suite was spacious, clean and comfortable.

The room was nice and big. Clean. Breakfast was really good. They have someone making omelets and pancakes. Best pizza place delivers to the hotel. Only issue I had was my hater not being able to go higher than 76 since I’m from California and it was cold for me but they gave me more blankets.

Wonderful staff and beautiful hotel. The suites are very spacious and modern.

Love this property roomy and clean!

Very nice stay

That’s it

Great place beautiful

Great convenient suites.

Check in staff was prompt, courteous. Lobby, elevators and room was clean and met our needs.

Great location, with a very helpful staff.

Everything was great

Well it was a one of a kind interactive experience

Very clean

I’ve stayed at the property in years past and it seems that the property is in need of a facelift. Furniture in the lobby appear worn and old. The reception desk is very unprofessional looking. The dining in the hotel needs up grading.

Beautiful room. Impeccably clean. Front desk staff is very helpful and friendly.

I have stayed at this hotel twice now and it has even become an inside joke with friends when we go to Chicago/Rosemont for a concert... "It's more expensive... but that room is SO NICE." I don't mind the higher price for the really nice suite room. It's worth it!

It meets expectation

It is a decent place to stay in.

Love this hotel!

Excellent

The property was nice and the rooms were clean. However, none of that mattered because the staff was rude and unhelpful. They don’t listen to their guests and the information they provide you with is incorrect. You go to one person and get one answer and then get a different answer from and other. Even with the cleanliness of the rooms due to the staff, I cannot recommend this property to anyone.

Satisfied with my stay

Excelent

Good

Convenient location

Nice hotel, close to Ohare airport and Rosemont

We got a queen bed with a couch bed for 3 people but the couch bed was so uncomfortable and dirty that 3 of us had to sleep together tightly in the queen bed.

Nice clean rooms

Amazing stay we will be back for our next business trip to Chicago!

Weekend visit excellent location. Walking distance to blueline (public trans)

Good

The Marriott is a beautiful property and the rooms are beautiful and spacious. I loved my 5 day stay.

The team was remarkable I arrived about 30 mins before check-in. However there was an issue with my Expedia booking and they worked to get it resolved. Awesome extra steps to make it a great experience!

The hotel stay was everything, except be present to pay for parking.. $37 nightly.. ALSO THE OTHER HORRID PART WAS SUE IN THE DINING AREA.. I prepaid for breakfast.. gave Sadek TWO COUPONS for one meal to be eaten and the other to take back to my guest.. SUE RAN OVER AFTER I WAS GIVEN TO GO PLATES AND VERY LOUDLY YELLED: you CANT TAKE ANYTHING TO GO. Instead of causing a scene. I went to ask for the manager whom has yet to return my call.

No review

Hotel was absolutely amazing, Zero was a huge help and super friendly during our stay

This property was nice to stay at. Overall very clean but did not have any trash cans/ trash bags in the room which made it difficult to keep things tidy while there. First night there we did have an encounter with a rude worker but every other worker we met were fantastic!

Excellent staff, accommodating & room was very comforting

I had a lovely attendant by the name of zero who made me and my daughter experience one of the best I’ve ever had. He was so sweet, and also felt like family. I’m so sad that we left and could not tell him bye zero if you see this, thank you for making me and my daughter’s trip memorable and you will be missed friend.

The Parking

First time staying here. Room was amazing. Will stay again.

EXCELLENT

Enjoy it

No room service. Had to chase down cleaning team twice to make up room.

My family and I had a wonderful stay. Helpful and friendly staff too!

The suite was really nice.