Hilton Garden Inn Roseville

I have stayed here twice both times the chair in the room upholstered with cloth was worn and stained . Suggest they get vinyl or faux leather . This time I pulled my bedding down to climb in bed and saw small black whisker type hairs between the bedspread and top sheet so called the front desk . They brought me new spread and sheets but I had to strip the bed and make it. Also the coffee stirring sticks were missing out of two open packets . There were also quite a lot of gnats floating in the spa by 1700.The staff were all very helpful and offered help if I needed anything so A-plus there . It was just an ok stay for me . I will probably try somewhere else next time . I did appreciate the pool and free parking . Breakfast you have to pay for there . There is a small work out room too.

Passable

Everything was great and clean, only complaint would be carpet in hallways are outdated but besides that nothing to complain about. Wonderful staff

Staff was very friendly and accommodating

Room was clean

We booked this hotel quite often because our office is located near and when we have stuff coming in from out of town, we use it. This was the first time that one of our staff members was booked this room. The room was dirty. He alerted the staff they didn’t have another room available for him. They said he also alerted them that the air conditioner wasn’t working and they didn’t do anything to fix it or change his room. We now have realized that we will not be using the Hilton Garden anymore and we’re very upset with the service we received, which is unfortunate because again it’s close to our working office and it has been very useful to be close proximity for our out-of-town employees but unfortunately one bad staff member and no solution solutions has now made this a no go for us .

2nd time staying at this hotel for weekend of basketball tournaments. Can’t beat the location. Very close to shops, places to get food. And it has lots of parking. Very convenient Nothing.

Very good

2nd time staying at this hotel for weekend of basketball tournaments. Can’t beat the location. Very close to shops, places to get food. And it has lots of parking. Very convenient Nothing.

There should be free breakfast

There should be free breakfast

Great stay!

Very nice rooms and very good breakfast for $12

Never received a check out receipt. Get them to print you a copy.

Outstanding customer service!!! The breakfast staff also did a. Ice job and we’re friendly and efficient.

Easy parking. Comfy beds

Clean,great lobby,clean rooms and great food ! The freeway noise .Even with the double windows..The freeway traffic was a problem for us!!!!

Clean,great lobby,clean rooms and great food ! The freeway noise .Even with the double windows..The freeway traffic was a problem for us!!!!

Bad

Clean room and staff friendly and informative

The restaurant staff were great.all the staff were friendly and helpful

The staff were nice & parking was free . The hotel was clean for the most part. The only complaint was our bed was very loose and squeaky. But, the hotel was within 5-10 minutes from everything we wanted to do !

Price on food items wayyyy to expensive!!

Didn't have breakfast. Price on food items wayyyy to expensive!!

Would prefer continental breakfast.

Yes, the breakfast was great, parking was great; close to the rooms, secure feeling parking.

Very good

Exceptional

Very good

Clean and having a restaurant onsite was definitely a plus

Clean room. Friendly staff. Great location.

The bathroom floor had a couple of broken tiles

B

Freeway noise all night long.

The lady at the desk was pleasant and did try to compensate by giving us a snack bag and breakfast coupons. We chose to stay at the Hilton because I thought it would be a very nice, elegant place. My daughter and I were in Roseville to celebrate her 16th birthday. At the hotel, she was excited to use the hot tub. We found out the hot tub was broken. Then, we got to the room and found that the TV volume was so low, we couldn't hear. Someone tried to fix it, with no avail. Also, there were 5 USB outlets to charge our phones, and only 1 worked. We did ask to change rooms, which they at first said there were no rooms, but later said they had one. The rooms had bathroom floors that didn't look very clean, with stains and drops of something. The rooms were very small and basic. The price for the room was $313. That was WAY overpriced for the quality of the room. I was also very unhappy that we didn't get any monetary compensation for all the issues we had. The lady at the counter said that was because I booked through a third party and not through them.

The lady at the desk was pleasant and did try to compensate by giving us a snack bag and breakfast coupons. We chose to stay at the Hilton because I thought it would be a very nice, elegant place. My daughter and I were in Roseville to celebrate her 16th birthday. At the hotel, she was excited to use the hot tub. We found out the hot tub was broken. Then, we got to the room and found that the TV volume was so low, we couldn't hear. Someone tried to fix it, with no avail. Also, there were 5 USB outlets to charge our phones, and only 1 worked. We did ask to change rooms, which they at first said there were no rooms, but later said they had one. The rooms had bathroom floors that didn't look very clean, with stains and drops of something. The rooms were very small and basic. The price for the room was $313. That was WAY overpriced for the quality of the room. I was also very unhappy that we didn't get any monetary compensation for all the issues we had. The lady at the counter said that was because I booked through a third party and not through them.

Stated in brochure that the Galkeria Mall was 5 minute walk. Wrong. Failed to mention that this motel is 40 plus years old.

My room was ready when I got there and it was very comfy. The front desk people were super friendly and helpful. Overall good stay! We go on a lot of trips and I really liked this one. Nothing.

My room was ready when I got there and it was very comfy. The front desk people were super friendly and helpful. Overall good stay! We go on a lot of trips and I really liked this one. Nothing.

The room was fine but there was no continental breakfast like the photos show. The continental breakfast was $16... two eggs were also $16, yogurt was $10. Unbelievable. Neer been to a hotel without free breakfast.. I didn't see any vending machines either so you have to pay for really really really expensive snakcs. Sad..

Clean room. Comfy bed. Nice lobby, restaurant, and pool/spa. Would definitely book again. Also, very close to many gas stations, restaurants and the big water park is right next door.

Very good

Clean & comfy!

Clean room and nice staff

Service was fantastic. Debbie at the front desk was amazing. Helped us on multiple occasions and even remembered my daughter was competing for gymnastics and wished her luck. Highly recommend. Only wish breakfast started earlier or there was to-go options as we prepaid and couldn’t use it since we needed to check in to compete at 7:30am and breakfast started at 7. There wasn’t anything to just grab so our voucher we paid for was useless

Terrible hotel! Room was dirty staff extremely rude. After paying an extremely high price for room to find out there was no free coffee or pastries or anything. The lady at the front desk laughed in our face and said sorry. Will never be back

Staff was friendly. Elevator was really slow and riff raff hung out in lobby. Noisy.

The refrigerator didn’t work and there was no ice in ice machine to use to keep food cold.

The room was terrific. The bed was very comfortable. The staff was friendly and I enjoyed the breakfast very much if I’m in that area again I’ll stay there.

staffs are friendly, room is clean and good location. I would recommend to stay off from the room on the same side as high way.

Bed was comfortable. But the rest wasn't so good. Ice machine was broke. One of the elevators wasn't working and the other one took forever to go 3 floors. And the heater/cooler was so loud when it turned on.

Didn't have breakfast

Did not eat breakfast, could not adjust the room temp which was a bit cold, but it did make me sleep better

The bathroom door handle broke.

The room was in very good shape. The staff were courteous.

The room had spiderwebs. The ice machine had ants frozen inside the ice cubes. The heater didn’t work unless full blast. The smell that the heater released was horrible.

Nice facility and friendly staff.

Only here for a quick overnight stay. The very nice gal at checkin quickly gave us another room after the initial room we were given had a smoky odor. Excellent staff.

The stay was great! It was nice and cozy! The hotel was clean.

Nice

Assigned a handicap room to a health client. I work in Hotel industry before, typically these kind room we assign to handicap people or people I they do not like.

Food can be better Very clean Internet good

The burger was very good at the hotel restaurant and I arrived early and they had a room available and let me check-in early.

Pre-paid for the room weeks ago. Showed up late at night after a long day of football and cheerleading only to find out they sold our room to someone else because of all the people in town for the concerts. Left me, my wife, and 2 young kids driving around until 3am trying to find a room. We were there for my daughter’s cheer competition the next day. Absolutely unacceptable. Never will I use hotels.com or stay at this chain of hotels again. Even sitting here today writing this review, and can’t believe a professional business would do this. Worst part is they lied to us. They said our room was no longer available due to “maintenance “. I said, “if that’s the case, we didn’t you call us ahead of time so we could have made different plans”. Caught them in a lie, and made the situation even worse. I’m just so disgusted.

Our experience was awful. Check in time was 3PM. We showed up at 4PM and our room was not ready and we were told they didn’t know and estimate on when it would be ready. Finally in the room, there was mold in the bathroom and trash under the beds. Not to mention, the trash from the previous people was sitting outside the door of the room still. The next morning we left the hotel, came back around 11am to get the rest of our things, and someone was already cleaning out our room as if we had checked out when we hadn’t. Mind you, check out is 12PM. Extremely disappointed in our experience.

Clean room and nice staff easy free parking

This hotel needs a makeover. It is old and beat up. There is no fan in the restroom, the furniture had been around for a while. Needs upgrades.

Everything went smoothly and met expectations.

We had a great stay at Hilton Garden Inn, Roseville. We were in town for a wedding. This location was a super convenient, right off Hwy 80. A specific shout out to Debbie who ran the night front desk. She was so kind, friendly, and very helpful. All of your staff was great. Just wanted to give an extra mention to Debbie who was amazing. :)

I asked the front desk if I could be moved to a quieter room, but they weren’t able to accommodate the request. While they did offer me ear plugs, I personally don’t feel comfortable sleeping with them, so that wasn’t a helpful solution for me. The staff was polite, and I appreciate that they tried to offer something, but the lack of sleep really impacted my stay. If you're a light sleeper or sensitive to noise, I’d recommend requesting a room away from the highway in advance or considering other options.

The toilet was terribly stained. The shower curtain had a big black mark on it. The worst thing of all was opening the curtain and seen all the mud cinderblocks and junk on the rooftop. That was my window view. I have stayed many times in a Hilton Garden Inn and always been 100% satisfied. But this was not a good experience.

Great stay! Freeway can be a little loud but overall great location and nice facilities.

Great spot and great property!

Wish the food option was better. A bit pricey...cheaper to leave and go to a restaurant.

Bed is super comfy

Got an early check in with no extra charge. There was plenty of parking with no charge either. Within walking distance from Roseville Sunsplash Waterpark. All the staff I came in contact with there at the hotel were very pleasant. A very comfortable and relaxing stay. Would come back for another stay at a later date.

Room was nice. Bed was a little firm for my comfort but room was immaculate. Mu only complaint was actually the pack and play crib I had asked for. It has some staines which I wiped down but I think housekeeping should check a little better. Also breakfast was fast and nice, I did pay for the full breakfast However during check in would have been the time to get the breakfast coupon. I had to ask the front desk attendant in the morning.

The accessible aspect of the room needs work. The only grab bar in the bathroom was by the toilet. Shower had no safety features for handicapped people! This has to change, or you cannot label this as accessible. Hotel’s location and services were perfect for our vacation.

There was a lot of noise with kids running up and down halls til 11:30pm. There was a spring sticking out of bed on top mattress. Smelled like dog pee.

Really pleasurable. The most important thing to any traveler. The reason I would stay at Hilton Garden Inn again. Clean and comfy room that was well stocked. Not much more you could ask for.

Staff is amazing. Every employee we talked to was friendly, helpful and so accommodation and wonderful.

Did not like the smell in the room

Everything was great

The hotel was clean, room was spacious and the staff were polite. The grill has good food. The only thing I recommend to improve things is adding more lounge chairs in the pool area. Overall, we had a good stay.

Felt extremely peaceful The staff was friendly and helpful Looking forward to my next visit

It’s not a big deal, just annoying. If we stayed longer, I would have called and asked for refills, but it wasn’t worth the time or trouble. I just appreciate when everything is replenished and refreshed after each stay.

Property was convenient, clean and comfortable.

Some water NO fan and could not make that happen while others wanted the fan and could not make that happen!!

Fire alarm went off at 7:30am. Wasnt fun not to sleep ib

Very nice facility in good location near mall with numerous places to eat in the local area. Beautiful walking trail in canyon within short walk or very brief drive.

Overall very good place

Room is not cleaned daily. Cafe is closed for dinner on Sunday. Cafe has only one vegan option for dinner.

Great Experience

The room was very nice. Liked the set up and more character to the furniture with the spooled legs. The size of the tv was nice but really liked all the tabletop space for my things and a desk area. Would have liked to have more counter space for sink or vanity. There was not good lighting for doing makeup in bathroom or in full-length mirror. 2 females were staying in this room. Kitchen downstairs was nice but the food is not worth the price when I could pay the same for outstanding food very close by (i.e. The Pantry for breakfast/brunch). Cost for BC powders were extremely high. Light switch in my husband's room was falling off. Would have been nice to get more bottled water or water refill options versus going downstairs to get small glasses of water. The hotel staff was nice but not great to have heavy accent or English as second language individuals as front facing employees.

No breakfast

Hotel was perfect for the 1-night stay on our way. The staff was very friendly and helpful. Food at the bar was yummy

Decent 1 night stay. Room was clean. Convenient to have a mini fridge and a microwave in the room. Front desk was friendly. They just didn't acknowledge my request for foam pillows.

Very easy check-in. Was very quiet, especially considering that there was dance competition and volleyball tournament groups staying there. Parking was super simple and rooms were large and lots of light. Only downfall (very minimal) was the bathroom door was built to not stay open which made it difficult for coming in and out when getting 2 girls ready for competition at 515 am.

The hotel is right next to a freeway and we had hard time getting good sleep - it was noisy with all the trucks zooming by on the 80. However, the hotel itself and the room are very nice and clean - plus we got microwave and a fridge. WiFi is pretty good too! The staff is super nice and friendly.

This hotel is wonderful. So clean and quiet. The staff are beyond helpful and amazing. Any little thing we needed, they were more than happy to help!! Would definitely stay here again!

The room was clean and spacious with nice office area to work in. The parking lot was safe parking my truck with tools.

I liked how easy and friendly check in was. The cookies and water were a nice touch. The towels were always stocked at the pool area and the bed was super comfy. I loved the clean updated bathroom and my daughter thought the closet had great storage options. The only thing mg i wish we had was a freezer in the minifridge.

First time staying at the Hilton will considering any Hilton for my stays, very spacious, clean, mini fridge and microwave in room,

Great stay

wonderful experience- friendly staff and clean rooms!

It was in a good quiet neighborhood. Room was big and clean.

It was good until the last night and woke up to ants on end table by bed and a few had made it into bed. We have stayed there many times and never ants.. girl at checkout could not help and no supervisor on site at check out… we are Hilton honors and no help..

Everything about it was very good. There was 24-hour service at the front desk. The room was clean and comfortable. The ventilation was unobtrusive.

Everything was fine

Safe, clean, and comfortable. Stayed with my 2 kids for 4 nights and we had a great time. Staff was great, beds were comfortable, room was clean and there were free cookies. :)

Comfortable clean large room

It was too noisy. Had to check out early without refund. Frontdesk came up three times at 2 am and next room guest heard the noise too.

Our room unfortunately had an ant issue in the bathroom. They moved us even though their hotel was sold out of two queen rooms. There were 3 of us. We were moved to a king room and they brought in a trundle to make us more comfortable. It ended up being ok. I appreciated their communication and willingness to try and make us comfortable.

Unremarkable stay. Good service, absolutely no problems.

Clean, updated and good location. Check in employee was friendly and helpful.

Great

Ants all over the room, water stains on the roof creepy old carpeting on the hallways. I was waiting for two kids to come around the corner in blue dresses saying "come play with us" the sprinkler system is ancient there as well. The TV's are old small and outdated.The staff was good though. Unfortunately i did not take pictures

Very basic

I had reserved a two queen and they gave me a king my son had to sleep on floor

I booked two queens bed room. When I arrived at hotel, front desk staff said that it was sold out, so two queens beds room is not available even I paid for if. He said that he can’t do anything because I didn’t book room through hotel. I used 3rd party. Room air conditioner was broken too. I wanted to turn it off , can’t turn it off. Staff came to room, but can’t fixe it up.

Rooms are a little noisy. Road noise from the highway and other rooms doors closing can be heard very easily. They do not offer a free breakfast but do offer a paid breakfast which is okay. Plenty of options near by if you don't like what they have to offer or the price.

Clean room great staff very good area

The room was lovely, with a wonderfully comfortable bed. Even though it faced a busy street, it was quiet and we weren't bothered by traffic noise. The bathroom was pristine! We thoroughly enjoyed our stay.

No room, even I prepaid

Pleasant stay

It's an older property for Hilton. The property was just okay. The Staff however...Wonderful! I would not hesitate to stay again to see those smiles and the Welcome we recieved! Our Great Dane...Our big baby..ended up the the king of the staff!!! Thank you Hilton!!

Thank you and I will recommend you to family and friends.

Property was quiet at night and clean , room was ready at 3pm check in . Some off the furniture was worn and outdated too but overall nice place to stay and will definitely stay there again when in town.

We highly recommend these facilities. Very clean. Very comfortable. Best night sleep! Everyone was helpful, friendly and professional. We will definitely visit again.

Centrally located to restaurants and convention center

It was a great stay. Had no complaints even though my phone did not work. Stayed one night food places were within walking distance however, I drove. The staff were friendly even extended my check out time. The room was nice and clean so overall I had a great experience. Thanks!

The parking is limited because it’s on the same lot as another hotel, but I like that it’s free. The ice machine was broken on my floor, there was a leak near the elevator so water was pooled on the floor. The lamp in my room was broken and the key card readers for the gym and pool weren’t working at the time. I paid too much to have so many non working parts. Will not stay again

Carpet in the room had permanent stains.

The room was pretty out dated. I expected more for the Hilton. The bathroom did not have a vent so it gets super steamy while showering and if someone uses a mumber 2. The smells doesn't go away. The AC unit was old and super loud. We could'nt hear the TV whenever it's on and it woke me up through out the night while it was auto. The pillows were too soft and goes flat and caused pain in my neck and shoulder every morning I wake up. They provided full size shampoo, conditioner and body wash but I brought my own. Housekeeping also opened our room door without knocking while my daughter was in the room which was really strange. She didn't say nothing. She opened it and saw my daughter and walked right back out. Maybe she thought we checked out but it was strange because check out time was 12 pm and it was only 9 almost 10 AM. We did go out to put our stuff away so maybe she thought we left but still that was not okay. Overall it was a good stay. I would recommend the hotel only because of the location. However, for future I'll probably look for a different hotel that offer free breakfast and that is more updated. I didnt think it was worth $160 a night.

But since there is a no cancel policy i didnt get a refund Mom passed away and had to go home

The road noise was terrible.

Quiet, close to freeway, easy in easy out. Staff was very friendly. Cost for breakfast was a bit high, a free continental breakfast is common, but as long as there's coffee, forgiven.

Staff weren’t very friendly. Walking in and out of the property we weren’t greeted or acknowledged. Checking out I stood at the counter for several minutes and was ignored.

Staff at front desk...so welcoming. Thank you for a great stay.

Limited restaurants. Hard to get into parking lot

When we arrived there was a line of Customers waiting. The front desk woman was helping a man that was having an issue with his reservation. This was taking a very long time. We just asked the front desk woman if we can check in later. The event we were attending was a few hours and it would be late when we got back. She gave a very smart aleck remark and a nasty smirk we are open all night! Well that is not what your web site states it states midnight! Maybe she had a bad night we don't care your in hospitality business act like it!!

Swimming pool and hot tub is just average. No design, not much room to hang out. Room sound proof is worse. I can hear all the movement between top floor and hallway. Bathroom is spacious but new more upgrade and decor. Housekeeping need to pay attention on refill the bathroom supply ( The body shampoo is empty ! ).

Need some Better shade at the pool! Nice pool should more of decor around it as a social area

The stay was nice however the only drawback was the breakfast was not complimentary. Most of the hotels I’ve booked in the past have complimentary breakfast.

Nice, quiet hotel. A little disappointed I couldn’t add points to my Hilton rewards. Next time will book dorectly

Greeted warmly by the General Mgr. Very inviting! Quiet room, great location, great room, great towels and bathroom! Breakfast food was very good and wonderful staff! Thank you!

The only thing we don’t get fresh towels

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The room was right next to the highway. So all I hear is the traffic passing by.

Close to my family.

My first time staying at this property…, I reserved one king bed and got two queens instead. The room faced the road so it was very noisy… front staff was not as friendly either… Will try to avoid future stays at this property

Felt like a safe place to stay

Great staff. They were so friendly and helpful. The rooms were clean and comfortable. Definitely a great place to stay.

Great place to stay, quiet, clean and friendly staff.

Decent. Generally a pleasant experience, however, room was not ready after normal check in time Bathtub appeared dirty when we did get to our room, and there was no hand soap. It was almost as if there was a rush to get the room ready and things were forgotten. Regarding the courtyard, although the courtyard is nice to sit in during the day, we had our window facing the courtyard and until about 1:30 a.m., people were sitting in the courtyard at the tables drunk, yelling and making lots of noise. Staff did nothing about it. Not easy to fall asleep with all the ruckus going on. I might suggest some type of gate that's closed that sections off the courtyard so the people can't go in there at night and disturb the rest of the guess. In general the staff was all very nice and aside from these few things, the visit was fine.

Everyone is so polite and helpful. The last time I stayed there I had the exact same room. So this stay was perfect

Clean and convenient. Nothing fancy.

It was not the cleanest Garden Inn in either the room or the public areas. The breakfast was pricey and we had to leave at 7am each day so we weren’t able to grab anything anyway (opened at 7am and not a minute early). The staff was polite if approached but not particularly friendly or proactive. All in all, just a ‘meh’ experience. Will work in a pinch.

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Good family hotel in central location.

Nice service and great environment.

The staff was very friendly and welcoming.