DoubleTree by Hilton Hotel San Diego - Mission Valley

Clean room, the staff 10/10.

Delicious cookie

Olía mal la habitación, puerta baño no cierra,

Exceptional

Loved the heated pool!

It was very clean

Exceptional

Hotel Rooms are a bit outdated.

Very bad dirty unfriendly people do not recommend this property

Everything was extra. Parking was 40 a day, deposit was 100 night you were staying. Coffee was double what it was outside the hotel. The hotel was more outdated than expected but the pool was great.

Superb

Clean and nice

My stay here exceeded my expectations! My room was clean and spacious, and the lounge area/pool/jacuzzi/gym elevated my experience. The surrounding area was also quiet and had a few restaurants, malls, movie theaters within walking distance, which was perfect for my stay!

Gives it a 1950 feel not in a good way

Try to find parking elsewhere

A great place to stay many things to see and do

Wonderful!!

The property was nicer than I excepted. It was a great stay. Not to mention the cookies they give - delicious! The cafe inside the hotel is also nice and convenient. The only thing I will say is both my brother’s family and mine stayed at the hotel. We both received a $4 fee charged to our cards for “water” in the room. However, we did Not have any waters in our rooms. We brought our own. If you are to stay there, make sure they don’t charge you the $4. Aside from that, great stay. Oh! The parking is also $40 a night. I found that to be very pricey on top of what you’re already paying to stay at the hotel. Be mindful of that before staying.

I want to say first of all I've stayed in double tree before here in Dublin CA an you don't have to pay for parking which is ridiculous for all the money you pay to stay there secondly never been in a hotel with out a fridge I will not be staying at San Diego double tree on hazard Dr again

Stayed there 2 nights and received cookies once . Only reason I chose hotel was for that small treat . Maybe San Diego is different from other double trees .

Great fitness center, easy parking, large lobby, onsite store had a great selection of food and snacks.

Exceptional

The pool was a nice benefit Very very basic and dated. Expensive for what it is. On a highway so noisey by the pool, gym super basic and rooms veryyyy basic. $40 per day for parking on top of the already expensive stay. Was hoping for something more luxury for those prices.

Had another great stay and Double Tree Mission Valley. The staff were courteous and welcoming. Check in was quick and easy. The rooms were spacious, clean, comfortable and well appointed with all you need for your stay.

I didn’t even get to stay they canceled our room because they “overbooked” so all the rooms were taken.

I didn’t even get to stay they canceled our room because they “overbooked” so all the rooms were taken.

Very spacious rooms with an elegant touch No true balcony

Very spacious rooms with an elegant touch No true balcony

a

I liked that the property was very clean. Did not like how I had to pay for both wifi and parking. Additionally breakfast was also paid for. I was promised a balcony but the balcony door was drilled shut so I could not use this feature that I payed extra for. The hot tub was tiny and the jets didn’t even work which I was really disappointed by.

Swimming pool

Very good Swimming pool

Great basic hotel with clean rooms and facilities (pool and gym).

The front desk staff were awesome !! Especially Aiden

Great room. Clean and quiet. Hotel was near everywhere I needed to go. Close to the airport

The room didn’t smell fresh. It was musty when we walked in and as I was laying in bed, I can smell bad odors from the floor. The hotel looks and feels old and it needs a refresh. The cookies were not warm. I don’t think it was worth $390 a night to be honest.

Pleasant

The hotel was nice, parking is overpriced but the location is great, overall a great stay other then the parking

I like the building and the lobby área I like everything

I like the building and the lobby área I like everything

Nice location and staff. Hotel is outdated and needs renovation. No ventilation in bathroom,noisy and inefficient air conditioner. There are a lot of dust on furniture. But what is outrageous is parking fees:$40 per night. Be aware, because this price is nowhere to be found during booking.Will avoid this hotel in future.

Staff was nice and very helpful. Room was spacious and clean. All was good.

Staff was nice and very helpful. Room was spacious and clean. All was good.

This is one of our favorite places to stay when we visit our daughter as SDSU. It's fairly close to the campus, there is shopping and restaurants near the hotel, the trolley is right outside the hotel, the staff is always friendly, it's clean, and it's comfortable. The only downside is that there always seems to be a conference of some type and then the pool area is closed off or just completely crowded.

No free coffee in lobby so you have to buy a regular black Starbucks coffee from them for over 8 dollars! Or drive somewhere. No smart tv! Rooms need an update. Smart elevators but no smart tv. Parking is 40 bucks. Walls in room are very thin to say the least. I would never stay here again unless they update the place and offer more amenities.

Good location. friendly staff. Property was clean

Everything

The staff was very friendly and the property was very clean.

The lobby makes the hotel look nice. Then you go you up stairs and it is outdated and not maintained.

Showers sucked and paying to park everyday day for $40 sucked but everything else good

The rooms are a little dated but overall the property is very well taken care of and location is close to good restaurants.

Nice hotel to stay in. Parking is $40 per night. Or they tell you go park on the street where you can rarely find a spot and you’re exhausted from traveling. I understand parking cost a fee but $40 was way too much.

Room was decent, but needs an upgrade. Carpet looks stained, if not replaced, cleaned at least. No refrigerator or microwave in the room…apparently not all rooms come with that which is weird. Parking is $40 a day, breakfast at cafe was $15 for continental buffet and the ala carte was ridiculously expensive. Just grabbed Starbucks in lobby with muffin. Very close to trolley station and Fashion Valley mall.

Very clean and staff was helpful will be staying here again!

N/a

Great area and location to stay at. Would definitely return back.

The hotel is close to the city trolley which is convenient to take around the city

Exceptional

Room was spacious, staff was nice and they gave us a room early.

Great experience. The indoor pool was the best thing

None

Was tired and I was able to get the late checkout just by text, staff was super helpful with their recommendations.

Exceptional

I loved the resort ,the staff ,the room and cookies. The only issue we had is that we couldn’t enjoy the indoor pool to its full potential because there were having swim classes. I’m all for the swim classes but i dont think the classes should be given on a pool that its for our guest to enjoy to its full potential.

Overall it was a great experience. I believe his name was Brian, he checked us in and he was wonderful. Super helpful and friendly. We asked for a crib for our daughter. It was in the room super quick. The warm cookies were wonderful, my daughter enjoyed it. The only 2 things i would mention that could improve were the water pressure in the shower is super low. It took a while to fill up the tub for my daughter’s bath. And the second which is not really a big deal but the rail on one of the crib kept falling down. My daughter kept crawling out through there.

Clean and modern with friendly staff. I recommend the poke bowl in the restaurant if you’d like it somewhat spicy.. The valet parking fee raised my eyes.

Very good

Under construction or maybe going out of business but wasn’t the usual double tree experience we’ve enjoyed before. Of course the cookies are always amazing!

Only stayed for 1 night but great view great place would definitely recommend

I’ll do it all over again, Just give your cleaning stuff more time to clean each room

Bathroom mirror lights didn’t all work so it was a little dark and the carpets/floor were dirty and stained.

Parking is $40.00 a night. Parking across the street is free if there is spots available. I highly recommend paying for the parking because the metro or trolley is full of crazy people along with the bus only if you plan on exploring. Other than that my room was amazing and everyone was friendly. There is a Starbucks in the main lobby sadly they dont carry every food item.

It was a great experience! Awesome staff, clean room and pools.

Sienna at the front desk was so friendly definitely felt welcomed

Water was leaking from the toilet bowl hose and bathroom was flood with water. They did not offer any compensation for inconvenience they caused.

Breakfast was good. Friendly staff. Room smelled like mildew

This place is horribly maintained with stained sheets horrible repair jobs and you pay extra for a parking garage that barely works

The constant nickel and Dimeing was unreal. $40.00 a night to park my car $9.99 for Wi-fi in the room! Staff was very good but the prices for an old outdated facility not good. Plus the event of taking a shower could easily get you killed. All of the Hair/Body lotions dripping intl the bathtub became like an ice rink floor...thank God for the one handhold bar...but very very subject to a FALL!

The room was clean, but the only problem was that the hot and cold signs weren't accurate. The cold and the hot were switched.

The body lotion was almost empty when i checked in.

Carpet in room was filthy.

Outdoor pool area was very nice , small but convenient indoor pool right next to it

My family loved it they took care of us to the fullest

El hotel ya necesita una remodelación, se ve viejo y poco limpio

Mediocre!

clean room. awesome view.

Room was clean and comfortable. Excellent customer service. Pool area is fantastic. Front desk and guest service staff were exceptional and very friendly.

Perspnal que tambien hablen español

No amenities at all and for what is charged before you go and the 200 dollars charged when you Che k on is insane . The room smelled , the comforter and mattress smelled. Punic hair was all in the shower curtain and the tub and we just got there so it was not us. We were in town for a concert I did not know we would be so surrounded by homeless people. 40 dollars a day to park in the hotel you’re staying is completely insane. No water not even coffee. I will never stay at any type of Hilton again

Got trapped in the bathroom because the door came loose lol but the staff showed up on time to fix it and get me out. Received a free breakfast for 4 for one day only though. I don’t usually complain and my track record on reviews will show. The floors were very stained and the area around the toilet paper had a poop stains. The hotel had great security measures and great access to food outside. Affordable bar in the lobby and the staff was always friendly.

God

Nice stay at the Double Tree. Staff were courteous and polite. Room was comfortable and spacious.

Rooms were cleaned daily. Staff was very helpful and courteous. Pools were well kept and enjoyable. The doubletree cookies are delicious. A must.

The rooms were unclean, the linen was white but clearly full of dirt if you were to look through it at any light. The showers had thin walls and a constant source of noise when trying to sleep at night. They charged $40 a night for parking for very very cozy parking spaces, and held onto additional $100 per night per room for incidentals. They say you can ask for cookies , but they never seem to have them and they are always baking, unless you are checking in!

Poolside amenities were great. Lights, fire pits. A few cabanas. Very lushy. Would prefer a NO KIDS SIGN at the hot tub area because these parents were letting small toddlers play in it like a bathtub and the parents had no respect for other adults trying to relax.

The parking cost was exaggerated. Continental breakfast was $15 way too expensive for the little things that they had. The attitude of the staff is horrible. The condition of the room falling apart. I will never stay at this place again.

The rooms were dirty staff was unhelpful no microwave or refrigerator the hotel does not meet expectations for the Hilton brand extremely disappointed Do not recommend this property

It would be nice to have complimentary coffee and water in the lobby

The hallways are run down and all the doors on our floor looked like someone had been stabbed randomly by something sharp with gouges/holes on the door. A few had been painted over but it wasn't done well. The heating and cooking system is really bad. If you set the temp to above 65 the heat kicked on even though the room temp was 69. So the only way to get air conditioning was to set it at 65 and freeze The water pressure in the shower was also really bad. We got in so late that I didn't have the energy to go down and wait and complain to the front desk, they were understaffed. We were just there overnight and left early. Overall this is a property is in bad need of repair and updating. The lobby looked nice but once you entered the hallways and rooms it was fast downhill.

Hotel is outdated

bathroom sink was c;logged

Good location. Staff was nice and friendly. Rooms were not too clean. There were some stains on the covers and on the chairs.

No rubber rug in the shower. We asked many times and the last time we did they said they don't have such. No breakfast included and parking is also not included $40/night.

It was a quick overnight stay and it was very accommodating.

Everything was pretty average.

Our stay was overall very nice. The staff were pleasant and helpful, and they brought us extra towels as requested. The only thing that I feel could’ve been improved was the TV, as it felt very outdated and clunky.

Didn't experience pool, breakfast or other amenities. The front desk was pleasant & up beat. The room was disappointing because It smelled moist almost musty. Checked in really late like my booking or i would've requested another room. Went to bed&l & out the door the following morning early.

The hotel has a lot of amenities. 2 swimming pools one of which is indoors. Staff is nice. Only issue was my room was a bit outdated. You can tell the hotel us a bit older by tge wear and tear in the room.

I had an awesome experience at this hotel! The staff was incredibly friendly and attentive throughout my stay. One thing that really stood out was their quick response, when we needed extra towels at the pool, they brought them right away without any hassle. It’s those little details that make a big difference. I would definitely stay here again and highly recommend it to others!

Place needs major repairs. I paid extra for balcony, balcony handle was broken, no repair done, they just drilled screws to shut the balcony door permanently, no air… Exposed electric wires by jacuzzi. Broken light hanging inside pool. Sun shades hanging unsecured and dangling. I got a room upgrade to double beds room 502, a room that shared elevator wall, had to hear it all night. Overall bad experience for my family get away. Breakfast 👎

Room was clean but had a stench of lack of circulation

Was great location and the staff was great.

Needs some updating but the staff was excellent.

It was a good stay

I really enjoyed my stay here! I dont typically sleep well in hotels but I slept VERY well (almost better than at home). The service was great, everyone was friendly and helpful. The property well maintained, rooms clean. I dont think I would stay anywhere else the next time I visit SD.

Quick easy check in

Okay

Great property and great experience!

Rooms need updating. AC was not working properly.

We like this hotel for central location to food options and how safe we feel. The parking garage has a daily fee but it’s clean, covered and well lit. Easy freeway access it also helps that your ex Californian's to know options to get around faster. lol

Ordered a cesar salad and received whole uncut leaves of lettuce which was weird.

We did not bring pets with this trip. Room was good

Grear

Nice room, only downside was wifi was not connecting at all. Had called front desk, created an account because they said it was mandatory to even connect to the FREE wifi.

The bed was very uncomfortable. I picked a city view for our stay and what we looked at out our window was a very large tree that rubbed against the window.

Everything was PERFECT.

Great

It was just a shocker that parking was $40 per day even if you were staying on the property no complementary water water was two dollars

Came here after the Kings Inn treated our family poorly. We found true hospitality!!!!

And a turned off (Hot) mini fridge.

The property was clean and comfortable, though it could use some minor maintenance like touch-up paint. It’s a bit outdated, but overall still a pleasant place to stay. Parking is expensive. I would stay here again.

Excelente

Nonsmoking but guests were smoking in room areas. Very outdated lights in room not working properly

Everything’s good

Rooms were kind of raggedy. Also they said they weren’t gonna let me carry my breakfast upstairs and I had a call and do a bunch of other stuff to ask to bring my breakfast upstairs that I paid for before hand….

Did not use the pool this time. But, the spa could have been a couple of degrees warmer. The outdoor area is very well appointed and relaxing.

My hook for my top shower head came loose and couldn’t use the shower head at all. I reported to housekeeper and they stated it was reported to their supervisor. I came back to my room and the shower handle to the shower head was not fixed. I had to use the plastic cups to shower

Nice staff. Pool and hot tub area very nice.

Yes

Staff is very professional and friendly. Room was cleaned and organized.

I’ll give a 3.5/5: I stayed there for two nights, and overall it was a good experience. The indoor pool is 24 hrs, which was nice. The room is spacious, clean and the bed is comfortable. However, I was surprised by some of the additional charges: $40 USD per night for parking, a $100 USD deposit per night, and $2 USD per bottle of water in the room (no complimentary bottles are provided). There is free parking available outside, but it is at your own risk. I parked there without any issues. I also took an exam at the hotel, and they validated parking for non-guests but not for guests staying at the hotel, which I found unfair. I hope this information is helpful.

Our room was clean and well lit and a/c was working and quiet.

fantastic

Staff

Everything was perfect! Check in was quick. We got cookies. Welcomed and thanked us several times because we Hilton Honors members. They even let us check in and gave us our room well in advance of the 4pm check in.

The shower pressure was dismal and the water never fully got hot. Also, no one was able to connect my stay with my hilton account.

Staff was great, very friendly! Loved the location and the room.

We found the property very clean and we had a good rest.

VERY NICE AND CLEAN

I scored a great deal financially, a nice suite on a weekend but was it Walmart I had expected? Stayed at the Doubletree branded hotel in SD. I’m a Hilton member but from arriving the staff made us feel less welcome for having used Hotels.com and scaring that deal. Thanks for being a member but you don’t get the water’s, you don’t received points, you don’t ……quite unwelcoming. Then the room. The hotels.com pictures were at best misrepresented the rooms. The room what’s named “exclusive suite [Murphy bed]. The pictures showed a large suite, with business conference room, kitchen, seating area with a Murphy bed down, nice bathroom, and a king bed in a bedroom. But sorry, that king bed wasn’t really our suite. I felt slighted. Definitely misrepresented what I had expected. Before settling in, I checked the Hilton app and eventually found the room. Same name, same pics, minus the king bed room. I double checked Hiteks.com. King bed present. Did I complain, no. From the reception we received, it was apparent that Hilton would not welcome the complaint and would point us to Hotels.com. The room shown didn’t exist so pointless complaining. And rationally speaking, we scored a great deal either way, cannot. Complain about what we got from a value for money but we were just let down by misoresented pictures. So I’m leaving my review here.

You're ad indicates that breakfast was included with the stay but it was not. We were charged $27 per person for a mediocre breakfast. If I had known it wasnt free with the hotel rate I would have gone to a restaurant and gotten my moneys worth. Having breakfast included is a criteria for me when choosing a hotel. Disappointed.

Clean and great staff

Due to my late arrival, I called DoubleTree staff and Manager and they were not able to help with room access for my other party arriving before I did. Even after repeated attempts at calling the Manager and hotels.com for assistance DoubleTree refused to provide access to my other party to the room until I arrived.

Very nice room. Clean and well appointed amenities. The staff was very friendly upon check-in and even the next say when i asked for directions to the restaurant for breakfast.

Front desk staff amazing

Great stay. Wonderful location

Everything was great, though the sliding door to the bathroom got stuck a bit it wasn’t too difficult to open

Staff was excellent,beds were super comfortable, and indoor pool was great!

The staff was attentive with our needs. The room was nice and clean.

The riom was great, staff was very friendly, lots of things to do in and around the hotel.

Loved the fire pits and connivence of the trolley system. Staff was professional, they even checked in on our needs. Thank you!

Great

It was a great stay especially their cookies but other places were close off and first time there with my husband and we were looking for a family oriented hotel with more activities besides pool which was nice but was looking forward to more festivals within the hotel.

Room was excellent. Very comfortable. I love the friendliness of the staff and the location does not get any better than this. the Trolley is right across the street, (a 5 minute walk). You can get to literally "any place" you need to go in San Diego from the trolley. I will definitely stay here next time i'm in San Diego.

Lovely staff, there were ants in the bathroom

都很好

overall good

1. Extra fee for everything: $40 parking per day. We had to paid for parking, even thought it wasn’t even located in a busy area. There are free parkings right across the street. Bottle waters are not complimentary. Unless you’re a Hilton hotel member. Wifi is not free. 2. Does not clean room daily: We were there for 4 nights and our room was only cleaned once! We’re not morning people so we put a “Do not disturb” tag on the door, but in my experience at other hotels, they would come back later and clean our room. 3. Always had to ask for towels: We used their pool twice and each time there were no towels! Not just the pool towels were an issue but we booked a double bed since there were 4 of us, but they only stock 3 towels. Asked for more towels but still only got 3! 4. Cafe in the hotel: Not sure what the operation hours are. We usually get down there from our room after 10:30am. First day it was opened, then next day it was closed. The next day we waited along with other guests then they finally came back at 11:20am. Overall I feel like it was nice hotel and we like the location as it was close to the Fashion mall and central to all the places we visited. They had a pool and hot-tub and my kids enjoyed the pool. Which is why I gave it a 3 stars. Maybe if they paid more attention to the little things,

Great property, great location, the room was not as clean as I expected. Had a musty smell and the carpet looked filthy. I was afraid to take my shoes off. It was probably stains, but off-putting for sure.

The staff was kind and courteous , the rooms were clean, well and supplied with necessities. We received free cookies upon entry, the gym, indoor pool and jacuzzi were amazing. The only surprise that was quite significant and is not mentioned in the Expedia or hotel site description is that doubletree charges $40 for parking daily. That was a surprise! My children and I had to park outside on the limited parking. We circled and circled the area looking for parking until we found one about 1 block away. That was the only inconvenience.

Room had ants. Switched rooms 2 other times and both were dirty. Front desk person didn’t seem to care. Not a clean hotel. Morning manager never seemed to show up when I was told. Not a good place to stay.

Customer Service at front desk. I was able to check in early.

The room was very clean and kept.

Excelente

I am very disappointed because it was completely different in the hostels and the rooms were very dirty. I don't care anymore because I spent money for my family to come and enjoy it, but I came and saw a very unpleasant, dirty room, and I was very disappointed. My stay here was not successful, and I would not recommend anyone to come to this hotel. When I went into the bathroom, there was hair all over the place, the floor was dirty.

6 noches y solo 3 días limpiaron la habitación cuando yo lo pedí

Staff was great. Room could use some touch-ups like carpet and water damage on some furniture. Sliding doors need upgrading the venting, opening and closing was so cumbersome. And the doors on elevator C on the 3rd floor need the expletive properly removed.

It was ok.

Door looked like it had been broken into. Basic room. Bed was comfy. Cool balcony

I paid for a luxury suite with balcony and got an old run down room with no access to the balcony was charged $618 for 2 nights. The room even looked like it had mold building up In the restroom, my wife and I were really looking forward to putting our kids to bed and hanging out on the balcony. It was one of the main reasons we got the room

Good

.

Hotel was nice. Room was clean and spacious. Close to 2 malls and plenty of dining options.Indoor pool was a plus and clean. Staff at check in was mediocre. Staff in the morning was very friendly.

Staff, rooms, pools, and price..very good!

Just the tools shift get rénovation

Anthony at the front desk is so nice!!

Clean room

Clean, quiet

From the moment I checked-in until I checked-out I received great service from the staff. 5⭐️ My issue is the quality of my room. I felt like I was staying in a MOTEL instead of a HOTEL. It was run down, old, and raggedy on the inside. OUTDATED OVERPRICED ROOMS! The tv remote was antiquated and only a few channels to watch tv on. The bedding was skimpy and they had very thin blankets. I didn’t mention the cost of the parking because most hotels are doing the same, I’m not going to single them out, it’s unfavorable but it’s become common practice. The hotel and its rooms are run down, old, and shabby to put it lightly. I want to reiterate, the staff was awesome ❤️ but the hotel itself was trash. I will not be returning, and I’ll proceed with caution when it comes to Doubletree hotels… the cookie 🍪 isn’t worth it to me.

Great location, close to the Mission Valley mall. Also we could walk to Barns and Nobles for 5 min. A small store on the 1st floor is also good.

Amenities were fantastic, nice staff, room carpet could be a lot cleaner

Plumbing smells

Amazing staff

Staff if good.

Don't know about the bar, did not eat breakfast

ass

The room was cold and couldn’t adjust the temperature. The sink dripped all night. The be squeaked terribly! The hotel is dated!

Was great

Clean room

The room was super quiet and clean. The staff was kind at check in and check out. We would definitely stay here again.

Enjoyed my stay. The staff was friendly and helpful, the room was clean, comfortable and quiet.

Plumbing was very loud.

It was good until they charged me $40 for parking and I did NOT park at the hotel. I parked on the street 3 blocks away.

Walls were thin so we heard lots of noises our first night. People running up and down the halls didn’t help

.

The rooms are run down and there were ants in the bathroom. I changed rooms due to the ants and there

Clean room and awesome staff!

We stay on 11th floor, need ,

Just stayed one night and will not be staying here again. This hotel is money hungry. Just came back from Thailand and Being needed only one night to take flight next day. This hotel charges $40 dollars a night for parking and bottled water in room is $2 each. Come on at least give your customers some water who cares about a cookie. In Asia didn’t pay once for water or parking and service was excellent. Man what a difference when you hit US hotels.

Cleanliness , very nice Hotel and convenient to all places we want to spend our day by trolley. This is the Hotel we stay when we go to San Diego.

The staff was great, but I wish the hotel offered valet

The room had the bathroom sink backed up and ants in the restroom

Rooms were clean, water pressure in the bathroom shower was not great.

The room was great yet they

Dirty rooms, nice lobby, horrible front desk staff specifically Napolean. Rooms had mold in the AC duct

The hotel seams to be great but only the lobby is great but the rest is bad, rooms very expensive

Great hotel in a great area - would definitely stay here again.

Confort

Breakfast was great and had plenty of options. Room was clean. And staff was courteous.

The property as viewed online was nice looking but once we checked in the woman at the reception desk was very rude and unwelcoming. Once we got to our room we had noticed the bathroom hadn’t been cleaned properly as a used wash cloth had hardened. The bed itself was uncomfortable, sheets were scratchy, and the pillows had no cushion to them. The rooms air conditioning would only work when put on auto so the room was a bit stuffy. However the receptionist who worked the night shift with an older gentleman around 11pm was amazing ! She was very friendly and helpful with answering our questions. Overall would not recommend staying here for multiple days, one night was more than enough.

It was clean rolms

Great stay

This hotel was in a convenient location to the airport and other San Diego attractions. We were glad that we used the parking garage, although we did not like the $40 per night rate. I would prefer $25 which I think is more reasonable, but there were cars that chose street parking that we saw with broken windows when we were leaving the hotel this morning so definitely park in the garage. The front desk was friendly and accommodating. Rugs in the hallways did not look like they had been vacuumed but the rooms themselves were clean and the beds very comfortable. we didn't eat breakfast at the hotel again because of the cost, we found an IHOP up the street. We would stay here again, though.

The cafe, late dinner, reasonable price. The jacuzzi bathtub. Peace and quiet.

Only one room key and front desk is not friendly

Cleaning..comfortable beds..great staff

Buena estancia

The check-in was easy, the entire hotel felt luxurious, the room was well appointed, and the bed was super comfortable.

The room was spacious and beds were comfy. Made me feel at home. Staff were very courteous and welcomed me with a warm chocolate chip cookie for check in. Had a room upgrade with a refrigerator and got parking. I was very pleased with the service

The room had ants all over the beds and the bathroom we had a room with 2 queen beds my son woke up with ants on his body the morning we checked out . We reported to management and wanted the room comped but instead she offered points which would be no where near a comped night that we stayed.. she continued that at the time we saw them at 1AM that we should have called to seek help . which is ridiculous.. poor service and Management

Yes and took had missed a drinking water bottle but other than that all looked well

The gym was flooded and closed during our stay. This was quite a disappointment since it is a requirement of my husbands when we choose a place to stay.

Room and bathroom were dirty. We actually ended up staying somewhere else. It didn’t quite feel safe either. The room door was open when we first got there and there were several marks on room doors that looked as if people were trying to get in.

Clean room

Great property but a paid parking

Yes to both questions

Another representative questioned whether I was a guest at the hotel before answering my question, then asks to see my room key before responding to my question. Breakfast was seat yourself, but it was over ten minutes before we were approached by staff yet people seated after us were greeted before us. For $250 a night only highlight was the softness of the pillow ive gotten better service at a motel 6

Nice cookies! Good clean rooms.

Awesome front desk service

dirty

Very pleased with the overall conditions of the Hotel.

Everything was perfect!

D

Everything was great

Great experience. Excellent customer service! We enjoyed the indoor pool.

Very clean and spaces lots to do within the building shopping nearby restaurants and movie theaters loved it

We enjoy 2 nights stay in a nice large room.

No breakfast

It felt a bit dirty. Parking was $40 and that was not necessary.

Room

Cleanliness and the staff was efficient

The windows dont open in the rooms, which kind of left a stench or stuffy smell. They are also was no parking and parking is $40 a night.

The Shower was terrible. The water didn’t get hot and the water pressure was very low! It made it difficult to take a proper shower. The rest of the room wasn’t bad but the $40 parking charge was unexpected.

the crew are the best at the information desk for Nov 1 and 2 3pm to 11pm specially Sierra and Paulina

The staff was pleasant and the room was nice and clean hotel was inviting and smelled good as soon as you walked in. Check out was a breeze

The room smelled like cigarette smoke even though it’s non smoking room also the toilet water smelled really bad

Great place to stay, very clean, staff was amazing!

Everything was fine

It is a decent place to stay. Convenient location close to Fashion Valley mall and restaurants.

Everything was great!

$40 for parking one night is unreasonable

The staff was friendly. The rooms were clean. It had a great bar and outdoor area to relax.

very good we enjoy it thank you for asking

When we checked in originally, we were given a room that smelled odd. A weird, moisture/stuffy smell. We asked the front desk to change our room, and they did which we are appreciative of, but the second room still smelled the same. We just summed it down that all the rooms smelled this way. Unfortunately we did not enjoy our stay very much due to this situation

Great hotel .

Stay was ok at best. I booked a high level room because I wanted some sort of view, instead what I got was a disgustingly spotty window with a tree obstructing any view, which was a view of the roof of a lower building and some exhaust fans anyway. There was no coffee because the espresso machine in the coffee shop in the lobby was down for both days of my stay so we had to walk (at least several blocks) to get anything. No breakfast and the restaurant in the lobby was useless as its menu and hours are extremely limited. I was also charged for 2 bottles of water even though I only opened 1 to use in the room for the sub par coffee maker. What really brought it home (though I would have rather have not) was the baby roach in the bathroom. I expected better from Hilton and for the price. Not coming back here again.

Didn't have any

Right in front of the trolley, located at a very convenient location with food surrounding. The only complaint is the bottles of water said first 2 free and $2 each after first 2 but i ended up getting charged for the first 2 bottles anyway

Great room

Nice hotel

It was chill for what we went for

Budget friendly, clean, safe, great location with comfortable rooms. This has been our go-to hotel for san diego trips. There are many dining options around the hotel and the food in the hotel is great too. The "grab and go" pantry has great sandwich and munchie options. Staff very kind. Lobby inviting.

This wasn't my favorite hotel. I do love that it had an indoor pool but the jacuzzi bubbles didn't work. Also, the room had a musty smell to it. The covers felt damp. The toilet was extra loud and the handle wasn't working correctly. I noticed the roof in the shower was lumpy too.

It was a quick over night stay. Did not use any additional amenities. Always enjoy the warm cookies!

Staff very friendly and accommodating

Just ok. Air conditioning wouldn’t go below 68 and took ages to get there. Some furniture was quite worn and beat up.

The usual was just some noise outside the room door and light coming in but nice room nice service and clean. Middle elevator did not work and they were a little worked but efficient enough

Dont stay here

Totally inflexible.

Service staff was unkind and unhelpful

This was a great quick stay. However, the breakfast foods were lacking and it was confusing because I did not get my vouchers when I checked in and had to ask about it the next morning once we were already at the table. Service was great though, very friendly!

Always wonderful, I will continue to book rooms for both myself and my team.

Staff was great.

Enjoyed our stay. Staff was friendly and room was perfect.

The hotel was fine. The issues were with the rooom assignment. We thought we had a room with 2 queen beds. They gave us a roll away for $20 per night, plus $40 night for parking. There were much better options for $325 a night. It was the nickel and diming for fees. We will not stay there again

The lobby was nice.

Good service

No seats or benches in designated smoking area

The water wasn’t hot, I had people knocking on my door twice for whatever reason. Invasion of privacy for what ? The tub didn’t work and water kept flowing out when it shouldn’t have.

Clean and spacious room. Beds were comfy amd staff very friendly.

Property was nice did not appreciate the breakfast

Ok for a night. Room smelled humid when we first arrived which housekeeper came to sprayed perfume. It’s helped for a bit.

The in side pool was geart

Rooms are good size but it’s pretty dirty. Staff are money hungry and very snobish

El servicio del personal y las instalaciones en general. Lo recomiendo!

Great hotel. Clean,quiet,and great staff

Card reader wasn't working. Was asked for a deposit

Cookies are a nice touch 😊

We enjoyed everything

Everything was good but in the morning the shower did not work at all. I tried flipping the knobs around nothing was coming out. I had to hurry to leave for work to file a complaint.

The hotel itself was beautiful and offered everything I was looking for in my stay. I will be back again soon.

Everything was very nice and clean, however the room had a slight smell of moisture/damp

My flight was cancelled and the Hotel took my money.

Those are my only complaints and they would not stop me from staying at this hotel again. Great staff. Really nice. Great amenities. Great Pool(s)!!! The pools and jacuzzi are the best. Lobby is AMAZING. Located in a great area in town. ad a perfect stay and will stay again when in S.D.

There was no mini fridge and was told it would be an extra $10/ night if I wanted one I was charged $4 for 2 bottles of water when the sign on the bottle said they complimentary.

Spacious and clean rooms. Pillows and bed comfortable. Staff was nice. The "fragrance" being pumped into the lobby was terrible. They could use more seating outside. The tables were full multiple times I went out there. They need more than one hot tub as the one was regularly full of kids. Hard to pull suitcases on textured carpeting. Food choices limited.

Loved the pool area

Parking is expensive breakfast is expensive for what they offer

Came to SD for a nail and pedicure class

Everything was good

Everything was an additional cost. No coffee in the morning. Then went to buy coffee and the espresso machine wasn't working. Couldn't get items delivered to my room so I had to wander around the hotel to get items from various places. Then balcony door was awful. Couldn't get it closed after it was opened. Super noisy when balcony door open from all of the freeways close by. Parking was expensive for not even being their for 24 hours.

Great hotel good facility, close to shopping malls and resturants. Overall a very central location to oldctown, beaches and trolly line.

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2. The room smelled a little musty. 3. The tub's drain was really slow and I found myself standing in water every morning. my stay was for 4 nights, I was attending a conference. The staff was very friendly. Maintenance person who came to my room for a toilet issue was quick and professional. Being across the street from the Trolly was great, very convenient. The pool was very clean and my time there was relaxing.

I usually stay at Embassy to get free breakfast

Parking was confusing. Designated parking not as clear. Staff at night is not as friendly as in the morning. Overall it was ok.

Not even 2mins in the room and the AC vent pops off startling us. Sink didnt drain, and Shower gets flooded. Yes, I checked the clogger setting and both still had issues. I reported the issue and the “fix” was to just not move the clogger. It didnt drain once again. Shower drains extremely slow and floods very easily. The room was nice and all but the drainage issue and how it was handled, made me rate my experience a 3 star.

I would never book from your site anymore. I lost my money, I was scammed. When I choose the date while booking you booked me to the different date. I was left on the street with my family, and nobody helped me to resolve this problem. You guys are Scammers!!!

Just didn’t have a pleasant experience there.

The property is nice but it is outdated. The lobby is nice but rooms need to be updated.

nice

Not

For the price we paid for this stay I would expect extremely clean rooms. There was a used towel in the room, few towels and over all looked like a dirty room. The stay for our puppy was no cake walk. We rented this go out to dinner and catch a concert. When checking in, they told us in highlighted lettering we couldn’t leave our crate trained dog in the room alone. So we altered our plans for dinner to bring our pup and then snuck out going down 10 flight of stairs to attend the concert. No way we were going to miss our concert. The hotel should have mention these terms in advance to decide if it’s the right stay. Not the day of. Overall I felt like we over paid. $40 for parking, $75 non refundable for the pup and $200 plus for the stay. Needless to say we felt like we WAY OVER PAID.

The room was a little bit smelly

for $200+ per night & the hilton brand I expected higher standards. But its Cali where everything is overpriced and over rated. The smelly carpet is only in the room. The hallways and common areas didnt have the musty water-logged stench that disappointment greets you in the guest rooms

In a very convenient location, room was dirty in certain areas, window treatments in need of repair, late check out insufficient, charged for early check in as an Honors member

Its highly recommended! Keep up the excellent work!!

We had a comfortable stay at this Doubletree. The rooms were outdated and looked worn. There was water damage to the shelf that holds the minifridge and in the bathroom. The lounge chair in the room had stains and I didn't feel like the money we paid was worth the room. The housekeeping staff were nice, polite and attentive. The outdoor pool was nice and I appreciated the cabanas. The spa's jets seem to be out of order. The small restaurant was decent but hours weren't aligned with the hours we were at the pool, the opened at 4pm.

The hotel is walking distance to a decent amount of restaurants and stores so its in a good location. After check-in we were greeting with nice warm cookies so thats always nice. We enjoyed out stay.

Great service

Great overall short stay & use of facilities. Charles at the restaurant is one of the most sincere and amazing person we have ever met. He made our morning very enjoyable and was great interacting with every guest! We will be back again.

Overall it was a good stay. Located close to everything. Beds were comfortable. Only complaint: AC doesn’t drop below 75 and because the restroom doesn’t have a fan it’s gets humid in the room.

The AC didn’t work, keys didn’t work because the battery was dead in the lock controller.

Safe

I found ants on my bed two nights in a row

My room did not have a refrigerador and microwave. I checked in late and they were not able to give me a room with 2 queen beds. Not enough towels, but everybody was very nice and friendly.

Our stay was very good. I loved the hotel, the scenery in the foyer and our room looked amazing just like the pictures in the promotion. The breakfast buffet was my favorite. It had Everything something for everyone and it was really good. I will definitely be booking another stay at this facility.

Great service and staff

Using the app to check in was perfect. Using the app as the room key is very convenient.

I didnt have any food there except the cookies, which were good. The hote; was in need of renovations amd although the beds seemed old, they were surprisingly comfty.

However, the business side of Hilton was extremely disappointing. Due to an honest booking error, I was charged $340 for a reservation I never used (booked for the wrong weekend). I immediately rebooked for the correct dates and even extended my stay by a day — so Hilton actually made more money from me in the end. Despite this, corporate refused to issue a refund and ignored the opportunity to make it right. It’s frustrating to see corporate greed override common sense and customer care. The hotel experience was great — but the lack of accountability from Hilton’s management left a bad taste. Just know that if anything goes wrong with your booking, you may be on your own.

Wi fi spotty at times

Friendly staff and great service.

I truly enjoyed how convenient this location was to all the popular areas around San Diego. The room was beautiful and the elevators were really cool.

It is an old hotel with thin walls, you can hear everything even flushing and busy noises. The beds are super clean and comfortable, Spacious rooms, great showers and Crabtree toiletries, non bleached toilet paper and good towels. Bar, coffee shop, restaurant, gym, hot tub, indoor and outdoor pool. Parking. Fantastic location: walking distance to mall, restaurants and train to downtown. Safe feeling, good for everyone. Pet friendly without the stink. If you are not Hilton Gold Member and above; be prepared to pay for water and internet.

In addition, the staff didn't keep their word to move us to another room, they kept playing games. I demand a FULL REFUND. Thank you

They made the bed and replaced towels every day! Breakfast and parking were expensive!

This property is in very bad condition the room smell really bad mold and mildew. I got very sick from my throat Toilets have a water bubbling stucked it and the shower drain has been stuck in. very disapointed of this hotel .

Called morning of check-in. Inquire about early check -in and fortunately, they had a room available and we were able to go from a nightmare hotel experience to a smooth and pleasant stay.

It's a great location to reach many parts of the city.

Nice property and seevices

Great room but it was musty and smelled bad. Wish window opened just a crack.

A lot of homeless

Great location relevant to SDSU

It’s beautiful. Our room was spacious, clean and comfortable. Your front desk staff is wonderful.

It was very convenient to jump on the trolley and head to the game. Nice hotel and not crowded. Will definitely be back!

This was my second time staying at this hotel and I will definitely be coming back. The staff is all very friendly, location is perfect with the trolly being across the street. Parking is easy and safe. Clean rooms and good food at the restaurant. The only complaint is that the shower curtains do not keep water inside the tubs and causing a water mess each time you shower. Also noticed some cosmetic improvements needing to be done such as paint and stained carpets. Other than that we were very happy!

Great service

Service sucked. They dont have fridges in the room, snd will charge you for every little thing. Like coffee.

Food TV Had good shampoo, conditioner, soap etc.

We had a nice experience, we traveled to San Diego for a Fourth of July getaway we were there for 4 nights. We love how spacious and comfortable the beds were and my 5 year old love the pool. It wasn’t practical for my 15 month old but that’s ok. I just had him in a lifejacket since there were 2 pools, one indoor. Food was expensive inside the hotel, so we did a bit of shopping at the local store. Overall we enjoyed our stay and recommend this place.

Recommend the Hotel to anyone

I’m writing this review just a few days after my stay at the DoubleTree by Hilton in Mission Hills, and honestly, I can’t recommend it. If you’re looking for a decent hotel in the area, I strongly suggest looking elsewhere. There were multiple things that left me completely dissatisfied: • The pool area felt unsafe — people were actually fighting, and it got so bad that one person ended up unconscious. •The so-called “spa/jacuzzi” was dirty and completely uninviting. •The room temperature couldn’t be lowered below 68°F, and the windows don’t open at all — so forget about fresh air. •They charge $40 per night for parking, which is outrageous considering the price of the room. Yes, the staff was friendly — but that’s about the only positive thing I can say. Everything else about the hotel was far below expectations. We chose this location thinking it would meet a certain standard because of the Hilton brand, but we were seriously disappointed. Bottom line: the price is high, the quality is low, and I won’t be coming back.

Would recommend and will definitely be staying there again.

This property is adjacent to The Trolley. We are literally steps to anywhere downtown San Diego.

Customer service was great from all staff members. However the room was not clean. There were stains on the furniture like the seating chairs, that we did not use or sit on. I purchased disposable sheets and pillow cases to cover where we slept and brought our own blankets. The toilet did not flush properly so if you didnt close the lid the water would come shooting back at you out of the toilet when you flushed it. The room felt moist and smelled kind of like a wet towel. There was alot of dust and stains on the curtains. When you turn the light on in the bathroom there was a slight burning of dust smell as we got ready for the day. The breakfast was overpriced but the servers were nice. They had a popcorn machine with free popcorn on one of our nights that the kiddos enjoyed. With the close proximity to the beach, shopping near by and the zoo, the kids were happy but for the cost of stay, just wish the rooms were more up to par.

Nice property. Need some renovations though

Th hotel was well equipped with all the facilities. We were two families on trip. Its ideal location helped us our stay with zero stress

We reserved two rooms: • One King Room for 4 nights • One Two Queen Room for 3 nights Upon arrival, I checked into both rooms. A few hours before my daughter and her boyfriend arrived, I inspected their assigned room (the two queens), and it smelled overwhelmingly of mold. I immediately requested a room change. The replacement room appeared freshly cleaned and heavily sprayed with a deodorizer, which seemed intended to mask another odor. Initially, the mold smell wasn’t as strong, so we decided to wait and see. However, by the time they arrived and settled in, the mold odor had intensified again. After returning from dinner that evening, it was clear the deodorizer had worn off, and the room smelled heavily of mold once more. We requested a second room change, but were told the hotel was fully booked and no accommodations were available. My daughter’s boyfriend had to work remotely the next day (Friday) from that moldy room, and he suffered from headaches all day. My daughter also woke up feeling congested, with burning eyes and clear symptoms of exposure to poor air quality. We continued asking for a room change throughout the day, but were told repeatedly there was nothing available—until nearly 4:00 PM, when they were finally offered a new room. That third room was bette

Great property, very clean and spacious

The hotel is super good the staff very kind definitely coming back

Location was great- right next to several restaurants and shops. Love the signature cookies. Also the service was fast and exceptional. That said, I left behind an expensive pillow and a blow dryer that have since not been found, which is odd and surprising. In order to even request if they found the items, they required I use an outside source, which I don’t see as good customer service, as it was very impersonal. They never found the items and I’m disappointed that they would be taken. Otherwise the stay was fine.

The service was extremely poor. I told the front desk 2 times the light bulbs were out in the bathroom. It was fixed after 2 days. The service in their after hours bar was also terrible. Two people working the bar completely ignored my wife and I. When I asked for service they told me to wait until they were done talking to friends at the bar. Finally, the workers at the front desk were not knowledgeable. I could go on, but please don’t waste your money staying at this hotel.

I was very disappointed with my recent stay at the DoubleTree by Hilton Hotel San Diego – Mission Valley. Every time we returned to our room, it was uncomfortably hot—hotter than the temperature outside. When I brought this to the attention of the manager, I was told the rooms are “energy-saving,” which felt like a poor excuse rather than a solution. The issue was brushed off with no attempt to resolve it. To make matters worse, the balcony door was screwed shut, so there was no way to let in fresh air or cool the room down ourselves. This was incredibly frustrating, especially given how uncomfortable the heat was. Additionally, self-parking is $40 a night, which feels excessive considering the overall experience and lack of comfort. I expected much better from a Hilton property, both in terms of amenities and customer service. Sadly, this stay did not meet those expectations.

It was very pretty and clean… with good cookies!

The hotel is well centralized to numerous dinning and shopping options. The hotel has an impressive good smelling lobby with clean rooms.