DoubleTree by Hilton San Diego - Hotel Circle

This hotel has the worst parking situation especially for a paid parking.

The property is old, worn and tired out. As I needed a wheelchair accessible room suite for 5 adults, it was one of the few on hotels.com. The room did not have space for a wheelchair to move around. The bathroom had pull up bars, but the shower did not work properly. The tub was too small to put a shower chair in it and it did not drain while showering. If you are a disabled person or with a disabled person this property is not for you. The staff did their best to accommodate us and provide discounts for our inconvenience. They brought us a microwave, and later a new ironing board when ours fell apart. If you have the need for a roll in shower and king bed it may be fine, but they do not have a family suite that’s adequate.

really liked it – the rooms are clean, there’s covered parking

Not very clean, rooms were not bad but some amenities were broken.

Hotel was too noisy at night.

The staff was amazing! Our favorite part was the fire by the pool and hot tub.

It was pretty well kept throughout. Some of the details (wallpaper, shower fixings) were a little dated, but the room was a great value, and the oversized shampoos

Older hotel but helpful staff and nice rooms. Really tight parking lot but hot tip - park in the back where there is “oversized” parking.

House keeping and cleaning room process needs improvement

Staff and room Everything’s

I was very surprised by the quality of the breakfast buffet that was included with my reservation. I was expecting the same old standard powdered eggs, cold cereal and typical waffle stand. Crispy Bacon, seasoned onions ,peppers and potatoes along with many other dish. The staff members were courteous and helpful throughout the entire meal.

Very nice hotel with helpful staff. The only minor problem was the parking situation. Very tight and can get congested at times. However, the staff said there is a plan to correct this problem.

Everything

Parking is $33/day, ok cool, but don’t inconvenience my stay by having me move rooms and later not fix my parking issues.

I like the scenic views of the property, and how the restaurant was very open to everyone and welcoming by the staff. Parking in the front was very limited and difficult in front of the entrance to the hotel

Bed was comfortable, pool area was nice

Super clean hotel, just wish the tubs were more cleaner and didnt have scratches. Front desk super friendly and helpful

The room we stayed in smelled very strongly of mold.

a little maintenance needed , but very clean , comfortable beds , soft towels and outstanding customer service for the price !!

They Just need a complementary Breakfast and it’ll be Perfect

not clean

Would not recommend. The property is worn down.

There were 2 spiders in one of the top corners of the room, and there was black mold from the ceiling room.

Everything was great.

Great experience

Location was excellent! Signs in parking area a bit confusing. Parking spots are tight, beware if you have a large truck. Room was spacious and clean. Morning staff was super friendly.

The pool and outside area was enjoyable

Everything is old/not clean as it should be. Didn’t meet my DOUBLE TREE hotel expectations,very upset!

Superb

Although the temperature was cool, I was able 2 enjoy sitting poolside in the sun, feeling peaceful! There are some food places in walking distance that I didn't explore but my nephew did & found some tasty food options. We traveled by Uber/Lyft to Little Italy which was bustling with soo many restaurants & shops, there was even a Farmer's Market. The graduation was perfect!! After dinner, we returned for our last night's stay. The beds were comfortable; the room was spacious. The housekeeping staff made sure our rooms were cleaned daily & fresh towels left. On checkout day, I enjoyed eating at the on-site hotel restaurant. I decided on the breakfast buffet that included a freshly made omelet accompanied by breakfast potatoes; sausage/bacon and pancakes! The meal was delicious & the wait staff very friendly and personable. All staff encountered were friendly. My only disappointment was not being able to eat the freshly baked chocolate chip cookies 😪 I love love chocolate chip cookies but these contained walnuts & I have a tree nut allergy so no cookies for me😔 There was a cookie offered in replacement but it tasted no where near what I imagined the freshly baked cookie to taste like. Maybe the hotel will consider baking cookies with nuts & without so that on my next visit, I can enjoy a gooey, chocolate chip cookie too!!

The hotel very old and smell, change my room by no reason, can’t cancel or refund! Please don’t go!

My kids loved hilton cookies! But at this time whenever we ask for cookies, it’s not available. They only gave us once.

Room smelled weird and the carpet was very stained and sticky, breakfast was not included, parking was $30 a night.

Passable

Clean and comfortable

I traveled from Missouri for my master's degree graduation and was very disappointed with my stay at this DoubleTree. On our first day, the TV in our room didn't work and had to be replaced. One of the lamps was broken, making it difficult to charge our devices. The room didn't have a microwave, and the first one delivered didn't work either, requiring a second replacement. On top of that the stuff was rude and hateful. I bought snacks and the lady at the front desk was like WOW. Condensing, I will never recommend this hotel at all.

The hotel does not look like the pictures at all. Mildew in the bathrooms and outdated. We left and went to another hotel.

Double Tree by Hilton at the Hotel 1515 Hotel Circle San Diego, CA turned out to be a disappointment to me and my family. First of all, I would like to say that the front desk staff were all friendly nice and professional, and as a former person that worked in the hospitality industry for ten years, they all did a great job. I was disappointed with the room 330 it was disgustingly dirty with stains on the furniture and lampshades. I even noticed some mold in the bathroom and shower area. The sofa bed was not made up, and when we checked at the time we checked in so I called housekeeping and requested for the sofa bed to be made up. When we returned back to our room around 9:00 PM the bed still was not made up, I called housekeeping again, and the housekeeper delivered bedding and when I asked her to make the bed up, she refused to do so and handed me the bedding. This was totally unacceptable to me since I booked a room for three people with three beds. Another thing that bothered me about this property, was the parking fee of $33.00 and the garage is small and it is hard to maneuver around in to park your vehicle. Unfortunately, I will have to return to San Diego, several more times for medical reasons, but this is one property that I will not be staying at again, and I do not recommend staying here.

The parking garage was hard to deal with. The turns were sharp and limited parking for $33 a night

Superb

Beds were comfortable and room was clean The parking garage was hard to deal with. The turns were sharp and limited parking for $33 a night

I wish microwaves were available.

Room was clean and everything was great only small problem was the television i was trying to make it a bit brighter but other than that my stay was great

Room smelled like mildew was dirty elevator was dirty not worth the price

We were able to check in before 4 and were given our warm cookies. Quality of the food and the service in the restaurant was less than desirable. The gate to the parking ramp was in a bad spot, with people pulled to the side checking which blocked the path to the parking ramp. On several occasions the key card didn’t work and needed to go in 3 separate times for them to replace it.

The location of the property is ideal close to Old town and other attractions. The main entrance is a bit confusing with the cars coming in and out. Getting picked up and dropped off was a bit inconvenient. The breakfast was a hit slow so we were not able to eat anything for breakfast because it was a bit slow. Go with enough time. Otherwise property was clean and the rooms where a comfortable.

The staff was professional and as accommodating as possible. The first room we were given on the 8th floor rm. 822 was completely unacceptable the carpet was visibly filthy and worn and there was spider webs visible on the balcony. Even though we lost the pool view that was paid for, the second room on the 2nd floor rm. 216 was a bit more accommodating and cleaner, but although the room was cleaner we lost our clearview of pool and overlooking of the partial view of skyline the 3rd floor constant shuffling and shuffling across the floor by customers and cleaning staff tarnished the pleasantness of enjoying the room. Although the staff waved the $35+ daily parking fee which was completely ridiculous! I would sum up that my anniversary at the Doubletree wasn't as great as I hoped it would be.

The staff was professional and as accommodating as possible. The first room we were given on the 8th floor rm. 822 was completely unacceptable the carpet was visibly filthy and worn and there was spider webs visible on the balcony. Even though we lost the pool view that was paid for, the second room on the 2nd floor rm. 216 was a bit more accommodating and cleaner, but although the room was cleaner we lost our clearview of pool and overlooking of the partial view of skyline the 3rd floor constant shuffling and shuffling across the floor by customers and cleaning staff tarnished the pleasantness of enjoying the room. Although the staff waved the $35+ daily parking fee which was completely ridiculous! I would sum up that my anniversary at the Doubletree wasn't as great as I hoped it would be.

Everything was good

Check in lobby it’s fully confusing in and out the building parking. It’s very very narrow and complex and confusing.

N/A

Clean rooms, staff was helpful

Room smelled like tobacco,bathroom had rust in the shower.

Room smelled like tobacco,bathroom had rust in the shower.

It’s was a horrible experience . I will never book with double tree or Hilton ever again . I stood behind two women checking in line for 45 mins then a second front desk receptionist came to do my check in I realized after she started the process the process my passport was in the car she told me to get out of line with my 4 month old baby even tho my fiancée was right at the door walking back in so then I had to wait another 45 mins just to check in with my baby that needed a diaper change and a new bottle made . Once I got back to the front she then came over to me and saw I was up set she gave me to gift paper cards . Then they gave me a room on the first floor that I would have to walk up stairs to get to I’m handicap and can’t walk up stairs good and I have a baby with a stroller so. I had to go back to the front desk then they gave me room on the second floor it’s was disgusting it had things all over the carpet. A dirty toilet and shower. The carpet was tore up everywhere the bathroom was dusty . There was trash on the floor it just was completely disgusting. I went back to the front desk they said they still had to charge me for the room because I had already checked in . I left and will never come back .

Clean rooms & staff was helpful

Clean,safe and located near veach

Amazing

Great time

It was a decent stay. Met our needs. I’ve stayed at nicer Doubletree Hotels so I was surprised it wasn’t as nice.

Room was next t elevator, hurd it all night, no rest

The property does not look like the pictures at all. Mold in the bathrooms and not well maintained at all. We left the property and did not feel comfortable

The property need a lot TLC. It was clean. However, in our room tiles were coming off, AC didn't work, bathroom was kind of stain and two bed on the room felt to tight. I was having a panic attack and I need to leave the room. However the lobby was far way nor connected to our building. The elevator didn't work and the ice machine either. I was supposed to stay 3 nights and I just left canceling my resevation. I called Orbiz to let them and they said they couldn't do anything for me. I went to the lobby and report the hotel condition and they also did nothing for us. While waiting on the lobby 2 more family arrived to cancel their stay. What make think that the hotel had real problems.

Our room had some torn up carpet and was very outdated. Rips in the curtains and the table side lamp wasn’t working properly.

First off the parking is so reduced going up and down the ramp. Literally two bumpers hanging from the rails from people loosing them. The elevators don’t work in the lot so be prepared to walk up and down the stairs with your suitcases from the parking lot to your room. The staff is so rude. Charged twice and said “declined” out loud like, and didn’t even apologize when she realized she charged me twice. An alarm went off at 4 in the morning for a min straight. House keeping kept knocking early and we requested none and they kept knocking every 30 min.

Pleasant

Didn’t have breakfast there just because the night prior the restaurant should of been open and operating but when I went to get drinks for my husband and granddaughter who were in the pool nobody was there to serve me or to say something in the restaurant area. The front desk told me someone will be there in a minute but nobody show up even thou I could here the background noise in the kitchen somewhere. Therefore we figure service on that area of the hotel was not worth trying being coffee lovers didn’t want risk it on not getting our morning coffee on time . We went and stayed at another Hotel in the area .

Didn’t have breakfast there just because the night prior the restaurant should of been open and operating but when I went to get drinks for my husband and granddaughter who were in the pool nobody was there to serve me or to say something in the restaurant area. The front desk told me someone will be there in a minute but nobody show up even thou I could here the background noise in the kitchen somewhere. Therefore we figure service on that area of the hotel was not worth trying being coffee lovers didn’t want risk it on not getting our morning coffee on time . We went and stayed at another Hotel in the area .

Very good

N/A It was very dated and dingy! People smoking in their rooms setting off the fire alarm at 5am, just awful!!! Price for the small breakfast was ridiculous!

I will NEVER stay here again. Go to the bathroom at 2:30 in the morning, wash hands and water will not drain and its leaking. Call the front desk, no maintenance on site, send up security with towels. FWI security guard was very understandable. He goes and gets plungers; he pulls up lots of charcoal looking pieces. I am a disabled vet; anxiety is off the chain. I am alone at this time. Now its 3:00 in the morning, call the front desk and she says no more rooms. I said the devil is a lie. She "found" a room. Luckily my daughter shows up at 3:45 to help me move. We get settled in, my daughter pulls back her sheets and there is BLOOD on her sheets. Lord take the wheel. Call for more sheets and guess what, they didn't fit.... My daughter just threw them on the bed and grabbed a blanket. Next day reached out to the manager, not once, not twice but three times.....kept getting "she is going to call you" I received my call after I spoke to her. I guess CYA covering your ass. I took pics of everything. The manager gave a voucher for free buffet, who is going to eat breakfast, when they changing rooms at 4:00 in the morning????? Yes, we received a voucher for the following morning, so what. Then she said she wasn't going to charge for parking, guess what......they charged me. I caught it before I had to take the five 1/2 drive back home. UNACCEPTABLE treatment. UNCCEPTABLE reimbursement. UNACCEPTABLE customer service. Totally unacceptable. I would really appreciate someone reaching ou

The hot tub was dirty and jets we're not working properly.

The price vs. Condition is not worth it. The couch in my room was torn and sooooooo worn down. The wall paper was bubbling and peeling. There was a small door (water access?) In the bathroom ceiling that was hanging down. There was used soap in my shower. It was all yuck - way too much money. Also - the parking garage is miserable to drive and park in.

.

The 2nd night I stayed, I arrived at 4:30pm. Check in is a ridiculous 4pm. But anyway, I go to check in and Im told my room isn't ready and Incan either wait or have a different room. I say I'll take the other room. So after the front desk girl going back and forth with herself about which room I'll get she finally picks one on the 3rd floor. I get up there and I'm kinda grossed out. Literally all the lamp shades were crooked, which I later discovered was because they weren't actually attached to the lamps. The light switch covers have weird stains on them. The blow dryer had a strange coating on it like the plastic was breaking down from chemicals. It looked and felt like a gross, outdated and dingt room. Overall, the property looked nice outside of the rooms, but once inside.... ewww.

When we checked in and asked about places to eat there had no clue said there was a restaurant in hotel but couldn't even say if it was good Went to take a shower there was 2 of us and only one towel had to call and wait for more The shampoo and conditioner smelt very good and the lotion Had a balcony but couldn't use it as it was on the path way from the parking garage and that is where everyone hung out to smoke weed couldn't even open door it was so bad and strong Pool had a great fire pit Had to ask for cookies and felt like it was an inconvenience to give us some I am disabled and parked in the horribly small tight fit parking garage because the over sized was full And the elevator didn't work was always stuck open on bottom floor told girl at front desk she said ok sorry I asked about the handicap spot outside of gate that had same car in it the whole time we were there along with a U-Haul taking up multiple spaces The employees parked in fire lane in front of our balcony which was on floor level room 111 you looked out and there cars where there on other side of walk way For being a doubletree in an area with tons of hotels and motels surrounding It it is very ran down and very over priced for what you get Would not recommend the kings inn next door was cheaper and cleaner stayed there the next night when we decided to stay

Room wasn’t very clean specifically the shower. And the room had an odd smell.

Check in was very welcoming and easy! Room was clean and had a balcony.

The staff was amazing

The room was not up to par with double tree standards. I’ve stayed at many over the years and this was by far the worst. In the bathroom, there was a huge hole in the wall hiding behind the painting above the toilet. My daughter noticed it before using the bathroom. When I moved the painting there were some kind of sewage pipes being held together by hose clamps, not sure why that would be there when the joint being used didn’t appear to be malleable. Maintenance came up, saw the hole and had the perfect sized patch for it. Curious as to why it wasn’t patched beforehand if the materials were available? While taking a shower I happened to look up and there was a bulge in the ceiling that appeared to be from a previous leak from above. The ceiling was still soft to the touch and there were specs of mold all around. I didn’t notice initially but my wife saw mold in the caulking around the tub. There’s a random door in the corner of the “kids room” that apparently leads to the roof. While I understand there’s nothing you can do about an access door, I believe it should be labeled and extra locks should be added (pad locks, digital lock with keypad, etc.) it made my wife and I uncomfortable knowing that our kids would be next to a door that led to the roof. Lastly, parking should be mo

Dusty room with flat mattress. Very disappointed with the property upkeep. The bathtub was rusty also

Room was dirty. Carpet had lots of stains-piss stains.

It’s all good

Room was clean but when we sat on one of the beds it broke. They came & fixed it but it happened again.

The room looked worn. The rooms were clean but not well kept. The staff was very nice and friendly

Dated property, musky smell, loud neighbors, sloppy maintenance- lamps falling apart. Would not stay again.

Our room was nice overall. There was some kind of old seal that replaced the seal around our door, though. It hadn't been properly installed. Our bed was very comfortable, but the couch beds are not comfortable at all. For our second night, the staff brought us a foam topper for the sofa bed, which was really helpful.

Room was ok, the parking was tiny, if you have a big car, it will be hard to make a turn in the parking lot. Sign for the hotel was hard to look for at night time.

Room smelled like smoke, previous guests covered smoke detector with plastic bag so room smelled. Carpets are stained and dirty, AC had loud whistling sound

Bathroom and walls where not very clean and the hotel smelled mildew

Everything turned out amazing the stay was wonderful and the staff were amazing as well thank you.

First front desk staff was nice, this is about the property and cleanness. The property itself wasn’t well kept. To sum up our experience quick… 1) stairway and elevator leading to lobby because it’s in a separate building. Dirty not well kept and outdated. 2) pool it states that it’s heated but not very much kind of cold. 3 Room Some Furniture scraped damage. Carpet dirty, one stain looked like blood. Patio old banana in a corner , dirty. Bathroom Bathtub was dirty and rusty. I clean it. Same with the bathroom furniture it was scraped and damaged. No shampoo on the shampoo dispenser Pull out couch, horrible mattress, flatter than an air mattress without air Not impressed , not happy wish I stayed elsewhere. I wish I would’ve taken more pictures, but I didn’t wanna make a big deal in front of my kids. I attached a few pictures.

Room was clean

Clean

I gave this place 3 stars because the staff were really nice. The property itself is very outdated, which I can understand for the price but that’s exactly why it’s frustrating that they charge $33 per night for parking and don’t include breakfast. If the property is going to be that outdated, the least they could do is offer free parking and complimentary breakfast to balance it out. After doing the math, I realized I could have stayed at a nicer hotel for just a little more and had both parking and breakfast included.

Took over 24 hours to fix the heating issue I had. The first night the heater wasn't work then maintenance can and fixed it but a few hours it stopped working. So in the morning we told them about the problem and they told us they will have someone check it out while we were gone. We gone day and came back to a cold room. We asked if they had checked on it and the lady at the front told us she didn't know about the issue. She then sent someone to check and he fix it so at 8pm we were moved to another room which was pain but glad they helped us out. I just wish it had been done a lot sooner.

We had a great stay at this property and the staff was great to accommodate our room situation. The breakfast buffet was great and the servers were friendly and helpful.

No room was unsatisfactory The floor was carpet was grimy possibly a health hazard!

Carpets in the room were very stained.

There was trash left in our closet.

Great room and staff.

Parking is really wonky with tight parking spots in a small parking garage.

No breakfast included

The staff were so very friendly and helpful. Seriously top notch. The overall state of the hotel however was not as pictured. The rooms were old and felt run down. The carpet floor felt sticky. The stay wasnt bad, just not as we envisioned based on the advertised pictures

Room was an ADA off the lobby. Noisy!

Hot tub gave a woman a rash , dirty nightstands , lots of stains on the carpet

Bath closed

Old and run down. My room had a lot of stains and things that were broken

It was good the stay and food.

Room was nice, bathroom very outdated, a little grimey. Staff very friendly.

Clean room and excellent dining facility

Took a class here and for two night I can’t complain too much the only thing that threw me was the car fee and the breakfast prices overall tho it was ok still waiting on my deposit

The air conditioner was not working it was hot. The coffee pot in the room also not working went down to let them know and they wanted us to pay for a cup of coffee. The pool was cold and the hot tub was dirty. The staff was nice. But I don't think it's right to charge for parking. The rooms need to be updated and I didn't like that my room had a connecting door.

Great place everything is very close by. Restaurants shopping malls, nice area

When cars are trying to enter or exit the cars that are parked or want to parked especially by the Handicap stall, it was a disaster because everyone was in the way trying to get in or out or even park! Plus, guess trying to exit couldn’t get through because the ticket/credit card machine wasn’t working properly so created a huge lines of cars. They needed someone to standby and help the guess trying to exit. The room was good. The restroom needed some upgrades. The shower curtains was ripped, the tub had some stains and some kind of glued that couldn’t rub off. Oh, and the elevator at the parking garage wasn’t working properly. Took forever to open and close, had to take the stairs. Staff was excellent!

Very welcoming to pets! Would stay again

Perfectly central location, very reasonably priced, great pool and hot tub and super pet friendly which was a huge plus for us.

Staff was awesome!!! Very friendly. Entrance and parking difficult to get to. Property management needs to look at condition of hotel. Mildew in shower , extremely slow drainage in tub. Almost overflowed onto bathroom floor from quick shower. Carpet had several stains throughout. Sofa old and dated

I stayed in a king bed room. Bed was comfy and looked over the back courtyard.

Pool was very nice. Jacuzzi could have been better.

I think that the room was OK. The bed was clean. However there was some streaks running down the door little touches that could’ve been better. Overall, staff were nice however there was one discrepancy. I arrived earlier, so I was prepared to sit in the lobby until my room was ready. One of the young ladies asked, I assumed the desk manager if there were any rooms available, she looked at me and then looked at her and said no, not right now and walked away. The young lady went on break so the manager covered her approximately 30 minutes after our exchange there were several men that walked in and she immediately gave them a room. Very disappointing. I return to the desk and ask the young man for a room and he provided me one directly after that

Furniture is outdated and scuffed but still maintained well.

Fine

There was rust in the bathtub and the lampshades were worn out and some broken. Night stands were dusty. Pool area also dusty

It’s ok

The room was clean but the man never told me the check out time even after I messaged them 2 times … also the bathroom knobs were not working properly for the faucet and the door doesn’t open easily it’s very loud and scrapes the frame … the cabinet for the fridge was not working well and the shower head didn’t work well but whatever … also they don’t own the parking lot … I love this tactic … get ready to pay an extra 40$ on top of whatever the price is cause they charge it for your car and say sorry we don’t own the property …. They will ticket or tow your car if you don’t give them 40$ … just ridiculous in my opinion …

Room was clean. No microwave and mini fridge did not get cold. Only room temp. Down comforter was old and maybe need to upgrade rooms. Delicious cookies for free when you check in. Staff was nice. They charge $100 deposit for any damage plus $33 per night for parking which is very tight structure. I'm sorry but we won't be coming back we rather upgrade on hotel with better quality and free parking.

The staff was great during check in, but when I got to my room I saw that there was rust all in the tub of the shower and when I washed my hands in the sink, it took an hour for the water to drain out. I requested a new room and they said they had none available, even though the woman that checked me in actually switched me from a different room because she said this one had a “better view”. Also, I had no towels or wash cloths in my room.

Mixed drink purchased wasn’t great. Bar out of standard mixing items. Customer service was not personable at all. You heard car traffic all night long.

Pool outdated and cheap. Old hotel. Gym was ok. Staff poor, didnt want to give out free water to Hilton Honor guest. You pay for parking $33 a day and the parking garage is not big enough for large SUVs. You have to be very careful you don’t scratch the sides or roof of your car in the garage. Breakfast buffet is $27 for powder eggs, bacon and sausage. Absolutely nothing special about the breakfast buffet for $27.

Amazing nice great fresh environment. My husband & I checked out the gym.. they had great weights! The highest was 50! The staff was very lovley and friendly! Let me not start with our room, our room was amazing! We had a nice balcony view!! Amazing bathroom !

Good

Went to have a relaxing stay however there was a fire at 4 am and we had to evacuate and weren’t even offered a refund or anything for having to leave for about and hour in the middle of the night with our 4 year old

No microwave in the room and they didnt work so they had to send up a portable one smh

Over priced for room and parking.. no microwave in rooms such a inconvenience and no view even though it was requested in booking

Stay couldn’t have gone any better beside small things i noticed on my stay but didnt ruin my vacation since i was out and about most of the time. First the tv screen was showing 2 different colors and was very dark couldnt watch anything really. Also there was a stain in the carpet which was wet (could be from cleaning/cleaning product) room 629. The parking could also be confusing and kind of a hassle cause theres no space or parking in the front so your blocking other people behind you! Anddd it is 33$ for parking per night so keep in mind if you plan to stay long.Other than everything else from the location of the room n balcony and staff being super nice and helpful and its right in the middle of everything to ! Definitely recommend and coming back

Fire alarm went off at 5 am went down to lobby and was full of smoke very scary

Nice stay and quick ride to attractions.

The personal was very attentive

The pool was fun and the hot tub and the views at night was cool . Not that far from the store overall would stay again. The parking is a bit tight.

The pool was very cold I wish they had a heated pool like every other hotel I been too and a hot tub it would be better in my opinion

Wonderful stay at Double Tree Hotel! Staff were great! Very polite and helpful. The rooms were comfortable and spacious.

My daughter loved the pool,hot tub and fire place.

Our room carpet looked worn and there was rust on the bathroom door jamb. The air conditioning was barely cool. The bed was comfortable. We slept well as the room was quiet. We chose this hotel because we trusted the brand but this hotel didn’t feel like we expected for DoubleTree.

When we returned to the room at midnight with my kids, the ceiling was leaking. There was a trash can catching the water so they were aware but never called me. I had to put another trash can because there was another leak. I called and asked for a different room but the receptionist said nothing was available. It took for my husband to go downstairs in person to get a different room. New room had what appeared to be black mold on the roof of the bathroom and had hair on the bunk beds. They did comp the parking at least.

Clean room, friendly helpful staff, didn’t use the pool but it looked nice. Didn’t use gym.

Great location and very clean room

The elevator did not work from the parking structure, even though I was using a handicap spot, I had to walk down two flights of stairs. The air conditioner in the room did not work. The room was very worn and not maintained, lampshades were falling off lamps. Example, electrical outlet in bathroom was unusable.

A little old but still clean and great service

Clean room

Clean room, cookies and atmosphere.

Amy at the front desk was extremely gracious and welcoming at check-in. The cookies were delicious :) The property is lovely. Once on your way to the room it is noted that the elevators and hallways could use a fresh face and new carpet, as the carpeting in the guest rooms could stand to be updated (along with a few other details) but good value for the rate. Although the parking fee is STEEP compared to other Hotel Circle establishments. All-in-all, I visit SD multiple times a year and this hotel is always in the rotation. Great location, reliable services and clean. I appreciate the comfortable stay.

Stayed here whilst in town for a conference nearby. Customer service scored high points as every staff member I talked to was polite and accommodating. The rooms are a little dated and need some TLC. I got a 2 queen room, and the beds were fine. DirecTV was fine, I didn’t need a smart TV for this trip (does anyone “need” a smart TV?) The carpeting had many spots throughout the room, between the beds and even over by the couch and balcony. Liked having the coffeemaker and mini fridge. Bathroom was nice however there were marks in the shower/tub where there could have been a shelf unit but since removed…? Shower curtain rings were plastic and had seen better days. Apparently the hotel had issues with people taking home towels so they had a nice little price guide on the counter in case one wanted to take home their towels. Nightstand had a wireless phone charger with USB and regular plugs so that was cool. Parking garage was convenient but has some very tight turns (appreciate the signage for this though!) Overall, it was a nice stay but the rooms need some upgrades or at the very least some freshening up. Thank you to the front desk and restaurant staff for being so nice and friendly.

The hotel is old and needs upgrade. The towels have too much bleach. They need to be washed longer.

Hotel was great, bed was fine, bathroom had seen better days, but was clean. What annoyed me was the $33 they charged for overnight parking in a garage that was difficult to maneuver because of how tight it was and there were no other nearby options.

Spacious room. The compensation for not having a king bed available for me. Showed the receptionist cared.

Staff was great and room was clean and comfortable. Parking was somewhat difficult only because I found it hilarious that the card to enter and exit was nothing but a piece of paper. Not real handy especially in the rain. Realise it’s a money saver but seriously, a piece of paper?

The interior is extremely outdated.

The staff was nice but I booked a room with a queen bed and instead I was given two full-size beds.

Courteous staff.

Clean room, soft beds

Great place. Thank you!

We arrived to the hotel around 3:30 pm to see if it was possible to check in, we were told that no we couldn’t get an early check in with the original room we requested and reserved there were only double queens available. We opted to wait until our 4 pm check in. We were then told that our room that we already booked weeks in advance and paid for would not be ready at 4pm and that we would need to wait until 5pm. The front desk employee then said that this is standard and that there is no guarantee that the room we booked/ paid for in advance would be available upon check in. On top of this the staff was not friendly or welcoming like I remember in the past. Sadly I don’t think we’ll be returning. Please do better.

It was such a disappointment. Your pictures displaying what the rooms looked like were a lie, AI generated and/or edited! It was direct floors, terrible beds, dirty bathrooms, ice machines didn’t even work. It was a sad experience and I will be filing a claim to get full refund.

$33 for parking, not very clean or nice rooms. Pour value and not worth it at all

Old decor ... musty smell . Chipping paint.

Room has no A/C. It’s a cooler and it is not effective in keeping the room comfortable. Property is nice though.

First off I don’t like house keepers stealing from my room and second something is wrong with the rooms because my wife got a rash from the furniture. I will not be staying here again.

My stay in a motel 6 was better than my stay here. The staff was atrocious. I had problems with my first room. And was moved to a second room. Ended up having problems with that room as well. I had asked for maid service and never received it. I called for towels and took over an HOUR for towels to be brought to my room. I will NEVER book with double tree. And my compensation? 5000 points really? I have yet to receive my refund for parking. This was the most unrelaxing weekend ever.

It took forever to check in, then my key didn’t work. No water bottles available in the room and no smart tv. The food quality/flavor at the restaurant didn’t seem to match the price point. I would say the stay was fine but wouldn’t go back

The hotel was kinda old and they charge parking!

The best

Staff was friendly and helpful. Room was clean. Except we didnt have free breakfast how it was advertised.

Very nice stay

The front desk lady was amazing

Very nice comfortable room

Hotel felt very ran down & front staff had trouble finding my reservation for 10 minutes and then all of a sudden found it. Very odd

The bathroom in my room #416 was terrible. There was soooo much caulking around the bottom of the tub it looked it was holding it in place. The shower head was barely holding on and the water pressure was even worse. The hotel really needs some updating. The carpet in my room was heavily stained which I'm guessing was with coffee because of whr the stains were.

Bed had blood stains the couch had blood stains there was trash and scary people along the road people were complaining to the manager

Smelled

Staff was great. Bathroom was not that good. Tub held water and didn’t drain all the way. Metal tub was in bad condition, but location was great.

La bañera esta sucia, con oxido y el piso manchado

Pool was only open one stay we stayed two nights

The rooms were not ready when we got there. I paid for 2 rooms with 2-Queen beds……however 1 room had 2 double beds. The rooms looked old and dated and were not as clean as expected.

Appreciated handicap accommodations on the first floor. Funky smell as entered room. Carpet well-worn and visibly soiled from high traffic. Mattress very soft and uncomfortable to sleep on. Staff pleasant and helpful.

Clean room

It was a nice place to get a hot meal and good nights rest.

Everything was perfect! I had more than I could ever ask for!

The heater didn’t work. It blew out cold air. The drawer on the dresser would not stay shut. I kept hitting my shin on it. Only two towels with one wash cloth.

The lock on our door needed maintenance and instead of immediately asking for the maintenance engineer to come and check it, the front desk staff had us change our keys twice. Very inconvenient!

Staff was great and hotel lobby is nice. The room wasn’t so great though. Had a crinkled lamp shade, lob sided couch with one broken leg, stains on the floor, weird smell from the bathroom and deposit was confusing. Almost was charged a $1000 for two nights.

The second night there was a dog barking nonstop next door. I did not reach out until it was bedtime due to trying to be understanding.. the dog bark continually from 10 o’clock on all night. And woke up everybody again at 7 AM. I contacted the hotel at night. They said they could not reference where the sound was coming. Did not try to resolve anything. At around 11:30pm they told me I could switch room rooms. I don’t think that was very sensible regarding the fact we were not the one with the dog, but we were expected to pack up a room and switch room rooms before any other resolution.

Super nice

Thanks

Great stay

Room,pool,jacuzzi, really dirty

Had no AC , phone didnt work and got no room service.

Room was clean but a little dated and could use some updating. Overall stay was good.

Bad experience. Found bed bugs in our bed. Had to switch room. It was a mess.

Quiet, clean, great customer service

Cookies were good.

My stay was fine. Nothing outstanding. Room was clean.

Room was dirty and air conditioning didn’t work even after maintenance came in.

Nice hotel

The location and exterior of the hotel were fine, but the room itself felt very outdated and had an odd smell. While I was checking in, another guest was complaining about bedbugs, which was concerning. Most of the front desk staff were rude and unhelpful; only one receptionist was actually friendly. The parking lot felt very sketchy, and they still charge $33 for it, which definitely didn’t feel worth it. Breakfast was extremely limited and the same every day — you might as well go to Starbucks and spend the same amount for something better. Overall, I would not recommend staying here.

Upon walking into our room we were hit with the worst mildew/musky smell. We opened the sliding door and room door just to get fresh air. The carpet is beyond disgusting and the wallpaper is falling off the wall. In the middle of the night my daughter began having trouble breathing while she was sleeping. The next morning I noticed sooo much debris/dust bunnies on the ceiling above her bed from the vent. Clearly hasn't been cleaned in I don't know how long. The TV had no signal so we couldn't watch anything. We were able to talk to someone about our issues and they stated they would have someone come up and do a deep clean of the room and fix the TV. It was never done. I will give the property at least one positive. There included (paid $40) breakfast is pretty good. With that being said, Save your money and go somewhere else.

The room was in worse condition than we expected. Staining and a bit run down. Fridge and tv weren’t plugged in when we got to the room. There were enough outlets to plug the fridge, tv and light/lamp in where they needed to, so you had to choose. Beds seemed to be clean. Staff was courteous.

Homeless around

Great room & location.

The bathroom was dirty and the AC wasn’t working. The staff wasn’t helpful. We just wanted to check in 30 minutes early and they kept saying the room wasn’t ready. Overall I would NOT stay here again

Cookies at check in. Text messages asking about housekeeping

Great service and attention to detail. Quiet space, not much traffic. Easy way in and out of the area.

Well maintained property

Bad hotel and very dirty room and carpet everything bad

I was not given any info regarding the breakfast buffet that I paid additional for. In the morning, I was told that I had to go to the front desk to ask for a ticket to be able to dine. That was inconvenient. Same thing for the second morning. At the dinning hall, no one offered the omlet that was to be prepared as mentioned on the signed at the front of the hall, and no coffee service was offered either. Later in the day, I went to the front desk to get the new towels sets and toilet paper that my room needed and witnessed the staff give complimentary cookies and water for the guests in front of me that just checked in. I received neither. The shower water barely came out.

High point - the staff person during breakfast was super friendly, the room was very nice and the orange juice was excellent. The not so high point - the front desk people were a little more distant and capable.

Staff was very attentive and responsive.

Clean room, nice staff

Good breakfast

The room was nice & clean. The staff was nice and friendly. I sat at the bar ordered food. Bartender was very helpful and nice. Thank you

Good over all

Great staff and amenities

clean

Tv did not work in the room. Parking garage is super old and hard to park in.

Thank you to Kimberly for the help with everything. She went above and beyond.

Everything was great! An area of improvement is your restaurant. The service is not up to your Double Tree standards. The 3 times we ate breakfast was really frustrating. No one to greet us and show us to a table, waited unusual amount of time for someone to take our order, and coffee refills were non-existent. By the way, the restaurant was not busy at all the 3 times we were there.

Great beds. A nice variety of pillows and a wonderful view!

All are good I don’t use the restaurant or pool

Hot tub was "off" and was colder than the pool, the firepit was also off. They have no breakfast, only for food for purchase. No coffee offered in the lobby and is available for purchase only when the restaurant opens. Room was fine, clean and cozy. Grounds need serious cleaning!

Yes!

They forgot to put clean sheets

Dirty room, thought there was a rat in there from the sounds we heard. Tub was clogged

They charged for parking. It was not in the description that they do. Otherwise it’s a nice hotel. They have a lot of parking but if you have a big truck or SUV there might not be any. That was my issue. No parking for my car because of the height.

Fantastic staff

Friendly staff, great value for the price.

Room smelled like mold and stank. When I took the kids to the pool there was some kind of nearly X rated photo shoot going on. After all that, they still charged me for parking. I stayed here 3 years ago and it’s wasn’t nearly this bad. I would avoid this place if you can. I paid 300 for one night with just disappointment. There is Homewood suites about a mile away that is waaaaaaaaaaaay better.

All good

I'm not sure how to refund my purchases;-;

Beautiful hotel! The staff was nice and helpful. Had to book an additional room same day, the front desk was really helpful. Room was Clean and we loved the balcony! We ubered to Petco Stadium, the hotel was the perfect distance. Definitely will be staying again.

Asaf at the front desk was awesome! Please let him know!

Staff were very nice and helpful.

Did not have a good experience at all. I specifically asked upon request before check in to make sure no down comforters and pillows were on the bed as my partner is severely allergic. Of course once we checked in 4 hours after check in time, they had more than enough time to have our room ready. It was not and had to wait for them to change out our room. They also did not take the down pillows and comforters out of the room and made me do it. Then said to leave whatever we didn’t need and leave in the hallway. Again absolutely horrible service and staff. We ended up leaving and going to another hotel. I am requesting a full refund at this point.

Everything was great. The check in, the restaurant was good.

Good staff

Check in was terrible. The guy was very very rude and even yelled at me. I believe I interrupted his tv show he was watching. It was very humid in my room and smelled bad.

Most Employees were nice except for one lady who worked at the front desk, she seemed annoyed when we asked for help with Ice since the ice machine on our floor was broken, and we also needed a new liner for the ice bucket, she just seemed like this was a big inconvenience to her, my partner also asked her for some of the cookies they were handing out at check in and she rudely told him she only had enough for people checking in.. the other lady that night helped us right away with the liner and ice, she went out of her way to get us ice from the kitchen and everyone else was very helpful, and the hotel was clean. We also got an upgrade when we checked in which was a nice surprise considering we booked through Expedia, we will 100% be back the property was beautiful

It was ok. Empty soap dispensers. No breakfast.

Location

Staff

Spotless room

The little market in hotel lobby was not well stocked and extremely overpriced. I wasn't very impressed overall with this hotel

I booked a room with a king size bed and was not made aware rooms with a king size bed were not available anymore until I checked in late in the evening. The only room available was with two queens. Staff did compensate by waving the parking fee and gifting two cookies?? Would still have loved to know before hand that the room I paid for wasn't available because I was not in need of two beds.

The sheets were dirty, so make sure you check your sheets and the comforters had holes in them

I didn’t get the room I purchased. I had to go back and request the correct bed. Room had a weird odor…

We were in room 721. The door handle to the bathroom was about to come off. There was hair on the wall in the bathroom the carpeting in the room was stained and in small areas, the carpet is shredded. The elevator in the garage doesn't work.The TBs do not permit streaming services.I'm so sad and surprised that DoubleTree has allowed this property to fall apart. I worked for them, many years ago when this was a great hotel chain that took pride in their properties.

The staff was great. You pay for what you get. Stood here a night before going to Legoland. Only 30 minute drive.

Everything was fine. I hadn’t realized that parking was not free, so the cost of the room was more than the price Expedia listed.

Staff was very courteous Wish it was a microwave in the room

Very quiet and clean

At one point, we were even given a key to a room that we were told was available. We used the key and walked in, only to find a family asleep inside. This was shocking, embarrassing, and completely unacceptable for both us and the family staying there. I was told we would be compensated and receive reward points for the inconvenience, especially since we had to accommodate guests who should have had their own rooms. I’ve called multiple times, but I’m always told the manager is in a meeting. I was later informed that only one night was comped for one of the rooms, that this was “more than enough,” and that I should stop calling.

The bed was great

Great Team at Front Desk and Rooms were nice and comfortable. Parking was not a problem in the parking structure.

Nice clean room

Everything oh my God, it was bad Very dirty service. It was bad.

Muy buen hotel, staff muy amable, habitaciones amplias y limpias

This plce is unbelievable the person at reception was mean and even make fun of me when I asked why i have to said $33.00 per day for parking and at end he laughed and asked me if I wanted a cookie ithe parking costs more than a car rental

We had a late check in, but the room was already paid for. The clerk kept saying she hoped she could find us a room because they were booked up. She finally did find us a room, but it was upsetting thinking we may not have a place to stay.

it was quiet &’ convenient.

Greeted upon arrival, quick check in. The parking garage was tight. The hotel itself is clean, our room King Famly Suite smelled fresh and was tidy. There’s a few things that could be updated but over all was clean. When going to the onsite restaurant, we were seated got some coffee, and then after 20 minutes we had to go find someone in the kitchen to take our order, at that point we decided to leave. We requested comforters and security brought them to us quickly. The hotel required key card to even enter the lobby so it felt safe. Hotel staff was so friendly and made us feel welcome throughout our stay. Cat friendly hotel, $50 pet fee/stay. Overall good price and very comfortable stay.

Walking into the bathroom the first thing you notice is the shower and tub. The shower appeared to have been just rinsed out, not cleaned (nasty). The sink top was dusty; the room itself appeared to have not been used in sometime.

Clan and comfort

Nice quick stay in San Diego for one night.

The hotel in general was rundown. The room’s carpet was old with stains and the doors were

Room was nice , balcony was nice as well & very comfortable beds

Torn & extremely worn stained carpet . Worn bathroom furnishing’s Love seat furniture torn and worn down. Beds are good Dinning area understaffed but the one there was very helpful and worked hard

This experience was frustrating and unprofessional, and I will not be returning. I expected much better from DoubleTree.

This place is amazing. I like the environment. Excellent customer service will definitely recommend staying here again.

The family suite was nice. The bathroom is older and probably could use a renovation.

The hotel should be rated a 2.5. Old and dated with a bad paint job over it. Smelly carpet. Bad tv, leaking tub.

Carpet ripped in room 304. That was the first thing I noticed when walking in the room. Room wasn’t all that clean.

Clean room, staff was pleasant, perfect area for tourism, not far from the airport and close to a good mall, accommodating hotel. The pricing was somewhat misleading compared to when I got to the hotel but that’s to be expected I guess.

Easy check in and friendly service.

Worst place to stay at in San Diego hotel room is old and not very well maintained sink was leaking I informed front desk they said they will send engineer to my room to fix it came back couple hours later nothing was fixed bathroom has alot of mold room isn’t clean

Nice location, clean, great customer service.

Staff is SO friendly and responsive

Staff was wonderful

The hotel is okay. The cleanliness of the room is average. The bathtub had some stains, shower head couldn’t be moved (like tilted down/up etc) because it looked like it was about to fall off, couch looked old and stained, and some of the furniture had scuffs. The parking also is average the garage has very tight corners and turns. Overall, it’s okay. Does the job for a place to sleep but I think I’d rather pay a little more for a nicer place next time.

The room was ok for what we paid for.

Need paid parking and breakfast

No AC and the hallway smelled moldy or mildewy

Clean and spacious room. Helpful staff. Pool is dirty though

How to change rooms due to mold in shower. Second room looked very clean. However, throughout the 2nd night, I would smell witfs of cigarette smoke through the vent. My window was closed. I didn’t sleep well the 2nd night.

Room was very nice. Loved the extra space.

I thought the parking was over priced

Very comfortable stay.

Amazing !!

N/a

I was very disappointed and will not stay here again.

Jo Jo was awesome.

Yes

Great stay! Great value

It’s average

It’s was very convenient hotel near Old Town area and not far from other places as well. Didn’t expect parking fees nor height limits on parking spaces nor room wasn’t as compared to photo.

El cuarto olia muy feo, y para ser el nombre del hotel la verdad que esta descuidado el cuarto .el loby esta bonito pero ya el cuarto que me toco ami si esta descuidado y olia mal

Parking lot was not easy to use with a truck

Please don’t stay here. We checked in and the gentleman at the front desk asked if we were parking at the hotel and we said no. We did street parking and he said usually it’s not available but if it was we were free to park there. Anyhow, the hotel rooms are filthy and dirty. I couldn’t wait to leave. We checked out 4 nights later and I got a charge for the parking. Called the hotel to see what was going on and they refused to help me, they said since it was posted already they can’t refund me. They never even sent me a receipt. The lady on the phone hung up the phone on me. So unprofessional. Seriously the worst experience ever.

Parking structure area needs some love, only complaint is they forgot to fill my shower

I paid for a king size bed upon arrival we were notified by the front desk that they didn’t have a king bed. To compensate for the lack of king size bed we got free parking. Although, that was nice of her. I didn’t get what I paid for so my husband and I were dissatisfied in that aspect. We were given two Queen beds for the two of us. I feel we were cheated not sure if I would rely on this hotel. This has never happened to us before. On another note, we paid for free breakfast with the reservation when we were at the dinning room we were given a bill to pay for the breakfast. I didn’t appreciate that.

The staff was very welcoming and made us feel comfortable. The room did look bigger online but the kids loved there room.

Rooms are run down very old. Pull sofa was uncomfortable. Needed you mattress

Good

There was fleas in my bed when I woke up in the morning, and I had to file an incident report for the front office. At least they comped my $30 self parking fee. SMH

Old hotel

Ok

The customer service was incredible, the only issue is that the inside and outside is dirty and doesn’t feel like a clean hotel. I did enjoy my stay but wish it was more cleaner

Not one single complimentary water or snack. You must purchase everything! You can also hear Everything, every couch, sneeze or whisper, so if your a light sleeper and have neighbors, good luck sleeping. Also, no complimentary breakfast. Breakfast buffet is $25 for dried eggs ans stale bacon. Again, Ive noticed this trend with Hiltons. You get more for my money at a Comfort Inn.

It’s apparent that they used all of the money on the lobby instead of the rooms. The carpets are old and stained. Housekeeping was daily and tidied but not with attention to detail (once the pillows were left undone on the bed, another time the washcloths weren’t removed). Our room was directly behind the elevators so we heard them going up and down all night long. Some of the front desk staff were nice and helpful, others not so much. Honestly this makes me second guess ever staying at a DoubleTree again.

This was one of the worst experiences we have ever had, We did not stay there and they kept our money even though their rooms were unacceptable. Do not recommend.

Probably my biggest issue was the staffing at the front desk. It seemed like there were often guests waiting in line to check in, check out, or purchase something from the little market next to the front desk. I waited 15 minutes to buy 2 bottles of water on one day, and 10 minutes the next. They either need a different process or more staff. Facility is nice...didn't use the pool but it looked okay. Nice seating area out front (waiting for Lyfts/Ubers). It's convenient if you're visiting a student at SDSU, which is why we stayed here.

Place is old and needs to be remodeled. Motel 7 vibes. Not Terrible. Just a lil ghetto. Parking sucks. U pay and it’s Very limited. Can’t park in garage if you drive truck. I’ve stayed in better Super 8s for half the price.

Very old and outdated Doubletree, the worst I've ever stayed in. Old uncomfortable mattresses, filthy parking garage with scary acting elevator and lacking good maintenance in the rooms. The first room that I stayed in (519) had at least a 2" open gap under the front door before I requested to be move. I see why the property has a 3.5 rating and I will never stay there again. It was far below what I consider to be Hilton and Doubletree standards. The staff however was friendly and accommodating!

Clean room

Everything's still good.I've been going there for years

Room is a bit dated, but clean. Carpet needs to be replaced. Bed was super comfortable. A/C was quiet and kept the room cool. The hallway was very warm. Not very accommodating for vehicles over 6’6” clearance. Parking was scarce and difficult to navigate in a van. I didn’t get a cookie, but the front desk staff were very friendly.

A/C was not working properly, Parking fee was a surprise, loud next to the freeway. All of these things not worth 200 dollars. Check in at 4:00 is kinda late too.

Close to our favorite places

The pull out couch bedding had a few urine looking stains on the sheets. We had to ask twice for new sheets before they were brought up.

Amazing

Absolutely filthy. Bugs in the room. We had a family emergency that had us cut our stay short and they were unable to assist us in any form of reimbursement. We stayed for 10 minutes.. absolutely horrible

Everything was just nice and fast the staff is outstanding my favorite place to stay

Great stay

I did appreciate the quick response by the hotel. I sent a message thru Expedia app and they responded very quickly. Hotel needs a little bit of remodel. The room was not in the best conditions and the carpet was extremely dirty.

Clean room! Everything was nice! Great customer service !

HEATHER. SHE MAID ME FEEL WELCOME AND SET THE TONE FOR A FINE STAY.

This was a disgusting hotel

The hotel was ok. There was nothing outstanding about it. The area was fairly convenient to things to do. Overall it was very middle of the road.

Love the warm cookies, but was told that they were out of them until the morning and then in the morning they also were out of them. When we finally had them, they were delicious. The parking lot is very narrow, so you have to be careful turning in there. The room itself was spacious and clean.

I stayed on the 3rd floor which was a non-smoking floor and the hallway smelled so much like cigarettes. The bathroom needs a couple upgrades as well.

No airport shuttle service

I would never stay there room smell so bad was super dirty. There was tooth paste there was throw up , chips on the floor.

We reserve two room for two days. The room condition is very bad, outdated broken lamps. The bed is not comfortable rusty bathtub Air conditioning doesn’t work very noisy in house fridge whistle all night. I don’t recommend it.

Stay was good. Only thing the parking elevator did not work

Greater kindly by Patricia at the front desk. Very helpful.

Friendly staff, hot tub and pool.

paid for parking and there wasn’t any parking. Advertisement says breakfast included but it was additional $24.99 per person overall not worth it for price point

I enjoyed the comfort and ascetic of the room. We unfortunately had a neighbor with a loud dog who was barking often, but after a chat with the staff, things settled and we were able to enjoy our time. The pool was the most unique feature in the hotel, as it was warm where the hot spa was not. Thought it was odd, but not unpleasant.

Everything just needs a remodel and a deep cleaning

I had dirty towel in the back of the door they charged my card for god knows what I need to now call my bank and figure things out .

Run down, need to fix broken things in the room

Stains on carpet

Room was clean, staff was nice and helpful, there just needs to be some updates. Paint on vanity and shelves in bathroom was chipping really bad.

Sink was too small rust on the floor. AC did not work.

The experience is okay

Easy check in, attentive staff, friendly, nice pool and hot tub.

Everything is superb except for the turns in the garage. It’s really a tight space.

Facility outdated. Entrance and parking facilities way below average.

Neither Expedia or Double tree could help me with my booking never booking again

The pictures looked so nice but once I got to my room it was not what I was expecting. The bathroom sink was re-caulk but it looked like it was done by a kid. It was not a smooth and clean job. There was caulking all over the sink which is totally unacceptable in my opinion. The body soap dispenser was broken for two days even though my room was cleaned, it never got changed. I was being left body soap bars to use instead. I had to complain and then I got it replaced. I should not have done that. Once the hotel services see something is broken, they should automatically replace it. The hair dryer was disgustingly dirty. Oily fingerprints and hard food residue all over. I had to complain and got a new one. The bathroom vanity tubing was replaced but the tubes that were used were bigger than the original so they had to cut a whole on the wooden shelf to make it fit. It looks really ghetto. My son lost his key card while swimming, so I told the front desk and they made me a new key and told me the old card was cancelled. I wondered how she had done that because we had 2 new cards but I chose to trust her since she does this for living. Well the key turns up and it worked. So the front desk clerk just didn’t care about it and lied to my face so she didn’t have to deal with it. Very disappointing. Cleaning staff and other working staff were so polite and nice. We love the welcome chocolate cookies as well. The pool and the fire were all nice but the pool does close too early.

Nice views

Front desk was nice enough, but condition of hotel is awful. Should have been concerned when pulling up since then area was definitely prone to vagrants. The hotel lobby seems updated, however the rest of the hotel is old, dirty, and in no way nice. The room was atrocious, smelled, filthy carpet, dents in the walls. The baseboards were coming off and there was so much grime and dirt along them in the carpet I didn’t want to take my socks off. I always check the beds when I stay places, thankfully no bed bugs but there were multiple blood spots on the mattress cover. The bathroom smelled sour and was just as old and dilapidated. Broken tiles in shower, drill holes left from where they must’ve removed racks in it, vanity was chipped and worn. The best part of all of this was looking out our “balcony” and seeing beer bottles and underwear - which my 10 year old pointed out. Stay away from this hotel at all costs. We ended up leaving 2 hours after check in and paying for a different hotel. I’ve never done that in my life.

Rooms were clean and spacious, view was ok, amenities existed ... One thing to be aware of, Parking is 33$ / night and getting in and out of the parking lot is a nightmare. Hotel is located on a hill and driving up and down from the parking lot is a two lane path, shared with a front unloading / check in area. So ... if somebody stops to unload or go check in, that takes out one of the two lanes to get in and out of the place. While we were there both of the lanes were blocked and we could not leave the hotel until a few minutes later when the driver in the departing lane came back from the inside and left.

I was very disappointed in being charged an additional 150.00 for parking. When I booked this room I always look for additional charges especially parking and did not see this on your disclosure.

The parking situation in the structure was terrible. Entry and exits were to confined and hard to navigate. Also the elevator in the parking garage was horrendous. The few times we chose to use it, it wasn't working properly. The room itself was overdue for a deep cleaning, noticeable stains and just lack of cleanliness. I have been a Hilton honors member for quite some time and this by far was one of the worst experiences ive had at a location.

The stay was overall pretty okay. But the wallpaper in the room was held up with thumbtacks. Housekeeping didn’t come to the room while we were gone. No complimentary breakfast after paying $33 a night for parking.

Our bathroom was gross and dirty would not stay there again

Convenient spot

All staff members were welcoming. Pool was clean and clean towels were always available. Fresh cookies and morning coffee available in the lobby.

The only pro for this hotel was the friendliness of the staff. The cons of this hotel were enough to make me reconsider booking it for future trips. The garage was not what I was hoping in terms of accessibility. To go up a level I had to squeeze through a tight space to reach the other levels. The inside of our room was completely outdated with broken tiles, a shower head with almost no pressure, pealing wallpapers, and a mini fridge that did not cool with broken control buttons. Having stayed at other DoubleTrees, this one has been the worst. Do yourself a favor and spend the extra money on a nicer hotel. This one is definitely not worth it.

This place is great!!

Unfortunately our room was dirty and when we let staff know nothing was done besides getting more towels. Our neighbor was fighting all night with profanity and all. Not the best especially when having our child with us. Overall wouldn’t stay here again.

It wasn't very quiet. But other than that no complaints

The restroom was dirty as well as the shower . For the price I was expected to have at least chairs in the balcony and I had picked city view and I got more of an abandon building view .

I stay at this hotel 4 times a yr. Ita affordable and convenient.

While the property is dated, the upkeep has been great. The beds are comfortable and plenty if parking.

Nice place

Comfortable bed great pillows!

I would not recommend this hotel. It’s overpriced, dirty, poorly maintained. We stayed there one night. The sinked was clogged, dryer is broken, can’t sleep due because you can hear the noise from the freeway.

This hotel is the worse one I've ever stayed at, old, dirty, needs urgent updating. Parking structure is so tight not SUV or truck friendly. Didnt even get the room i paid for, paid for a king size bed and they gave me a double queen due to plumming issues, had to get moved from my first room after check in had a really bad smell, rhe second room wasn't any better. The tub was dirty had hair and over all a bad experience. Expidia should concider taking this hotel off their website.

Hotel room was dirty. Carpet turned your feet black. Room right next to the elevator and was extremely loud. A/C did not work the first night. Would not recommend staying at this location, especially for the money they charge.

I had to check into FOUR different rooms during my stay due to problems in each one. The first room reeked of cigarette smoke, despite being a non-smoking booking. The second had black mold in the bathroom, which was both disturbing and unacceptable for health and safety reasons. The third room had an AC unit that smelled like wet dog—impossible to ignore. By the time we reached the fourth room, we were exhausted and didn’t want to move again, even though the poor water pressure made basic tasks like showering frustrating. Beyond the room issues, the elevator in the parking garage was not working, which meant lugging luggage up stairs—not ideal and not accessible for everyone. Trying to get connected to the Wi-Fi was also a nightmare. Despite repeated attempts I was never able to get it working properly, which made it hard to get any work done. For a property that carries the DoubleTree name, the lack of upkeep was surprising. From the mold to the musty AC smells and smoke odors, it’s clear that there’s a serious maintenance and cleanliness issue at this location. Add in the unusable elevator and inconsistent amenities, and it made the whole experience feel like a budget motel rather than a trusted hotel brand.

The stay was great. It was our first family vacation and it was great!

Horrible from the start very old hotels locks don’t work key for the room didn’t work everyday of my stay had to get someone to open door so annoying going up n down to get the hotel key to wk water in shower barely came out everything was just horrible

Good overall

ELEVATOR IS SO LOUD. INSANITY. NEVER STAYING HERE AGAIN

I wish there were more food options. I also didn’t like the there was a huge gap for the hours or breakfast and dinner.

Where do i start the whole stay was one problem after another. As soon as we walked back in the room from dinner the room smelled horrible. Dirty, like mold and wet. None of us were able to sleep that night finally in the morning we let the front desk know. We got moved rooms they gave us 2 keys only 1 worked. The tv and the light near the bed were unplugged. That night when i went to take a shower the shower wouldn't work so a maintenance guy had to come out and replace a part at 8:30 at night. There was hair in the shower before anyone even showered and under both room sinks where the towels go were build up. Just the whole stay was suppose to be relaxing and it was just inconvenient. Such a disappointment since its suppose to be double tree by hilton never again will my family and i stay at this property.

We drove from Arizona to San Diego. Got there at one in the morning the room they gave us. The carpet was wet like if somebody vomited and they try to clean the carpet quickly we asked to be changed to a different room. There was no other rooms available we have no choice but to try to sleep, which we have to leave the sliding door open all night for the smell to air out a little bit woke up feeling nauseous and sick by seven in the morning went back downstairs and requested a new room which they said they would try to find me another one by 4 o’clock, so we had to be out of our room most of the day due to the smell until they found another room for us

Friendly staff

Everything was great except for the parking garage spaces were super tight as well as going up and down in the parking garage really tight corners if you have a large SUV or truck it’s gonna be extremely hard turning those corners or even parking in the parking garage.

We had reserved and paid online, but we didn’t realize we needed to verify our card through an email. If you don’t complete that step, your stay could be canceled—so make sure to watch for that email. Thankfully, the assistant manager was there and able to help us. Unfortunately, our room wasn’t very clean. We found candy wrappers on the floor, hair on the restroom wall, and trash under the beds.

The shower had rust around the edges of the tube, the carpet was stained and looked dirty. Above the sink on the ceiling there were black dirt, they didn’t provide enough towels for me and my family. Also our toilet paper wqs at half roll and didn’t leave any extras in the room. It was very weird.

I’ve been a loyal Hilton guest for years, and I truly can’t say enough about the consistently wonderful experiences I’ve had. Hilton is the only hotel I book—it's become our go-to place because of the safe surroundings, exceptional customer service, and overall welcoming environment. Every stay feels like a treat. The staff is always friendly, professional, and willing to go the extra mile to make sure everything is perfect. It’s clear they take pride in what they do, and it shows in the cleanliness, comfort, and care you experience from check-in to check-out. While I do wish the rates were a little more budget-friendly at times (especially as a frequent guest), the value, comfort, and peace of mind I get each time make it worth it. Hilton has become a place where we feel at home, and we always look forward to returning. Thank you for the continued excellence!

Very convenient to the surrounding areas. Nice facility. They only thing I would change is the particular room I was in had older carpet and I personally think replacing it with a hard wood or other easier to clean surface would be even better. Maybe a throw rug that can easily be replaced?

A little outdated but clean and the staff was great.

Place had an odor had stains on bed blood stains on curtains tub didn’t drain and was chipped on bottom would not recommend

Property staff was not helpful. Room assigned had noisy neighbors and when told to the staff there was nothing done about it.

The emplyeewere outstanding! The room wasnot! There was no soap- shampoo shelf in the shower,shower headis junk ! Front bathvanity trashed! Stained carpet! Nice employees room trsh!

Location great, services and maintenance mediocre.

Very nice and clean, pool and hot tub area is great. breakfast options as well

It was honestly nothing we were expecting in all factors and had so many issues with the rooms to not having towels from the tub clogging up and no blankets on the beds when we returned

nice

The room was ok, but the bathrooms are old, parking lot elevators needs to be serviced and overall appearance of the hotel needs to be updated. Everything looks dated not up to double tree standards. It felt more like a confort inn / motel 6 than a double tree. Really disappointed with this location

Check-in on the app was great.

It was ok. Staff was nice. Our shower didn’t drain quick so taking a shower after someone else, you had to step in their dirty bath water lol parking is terrible. Parking elevator is terrible. Black mold was on a few pillows. Pool is “heated” but still cold. The snack area is insanely expensive. $4 or $5 for a can soda. Wild lol tons of people smoking weed everywhere but hey it’s Cali. Expected more from this place.

The stay was nice. I stayed there before but this time our keys did not work several times. It was a hass

I always like double tree

Thanks

I asked for my money back, but they kindly gave me a free water bottle. Trash hotel 1/10

Excellent customer service, cookies were great!

The parking conditions were horrendous and on top of that the parking fee of $34 was too high.

Nicr

The staff

Was clean quiet, only thing I would change is parking could be free.

I rarely leave reviews, but this experience was so frustrating that I feel compelled to warn others. I booked this hotel through Expedia, and it turned out to be a complete disaster from start to finish. First of all, the hotel was absolutely nothing like the photos shown on Expedia’s site. The room was dirty, smelled awful, and clearly hadn’t been cleaned properly. The sheets had stains, the bathroom was moldy, and the AC barely worked. I requested help from the front desk, but the staff was rude, dismissive, and completely unhelpful.

The property does not have staff to assist with luggage and daily housekeeping. The front desk staff is friendly and helpful. The dining and food service is sufficient.

I definitely will not stay here again. Only positives were the server at the restaurant was very helpful and the bed was comfy. Lamps were broken, wallpaper peeling back in one of the rooms, jacuzzi was luke warm at best, room was not ready at check in, food was terrible and the A.C did not get cold at ALL despite being on 60 degrees the entire time. It was just an unpleasant stay for my family of 4 who paid $280 a night. I really expected them to do better for that price plus $33 a night for parking.