Hotel Adagio, Autograph Collection

Superb

Staff, cleanliness, modern Not so good location, a few homeless & druggies about

The housekeeper started to knock our door since 9:55 AM and kept coming back asking when we would be checking out even though the check out time is 11 AM. I don’t understand why we were being so rushed to leave the room! Brought it up to the front desk agent and they didn’t rectify the situation.

The breakfast was very tasty and all of the staff members were welcoming and eager to please. The room was delightful and the room staff were genuinely friendly. The hotel is near the Tenderloin.

I had a wonderful time at this hotel. The staff was absolutely amazing and always available to help with any request. Highly recommended!

Very good

Location and room size The front desk lady that checked me in. She was very rude and had an attitude. She was Latin but I couldn't catch her name to formally complain. Ok the opposite when I checked out there was another person and he was super nice. The second thing I didn't like was the breakfast staff. They were again super rude. They give you a voucher that is for 2 people. The restaurant is a la carte and you can order one dish per person. I paid for a double room hence I had 2 dishes but they didn't allow me to order more than one. On top of that the waiter brought me the check without me asking I was still eating. Which I find very rude. He had the nerve to ask for a tip which of course I didn't give. Overall this hotel is very far from Marriot standards.

The room was fresh, clean and roomy. We will visit again!!

Clean and beautiful hotel! The only thing I wish we had was a little fridge in the room

Pleasant

Good hotel, great staff, comfy rooms, located near the Union Square, The area does not feel very safe. There are no coffee machines in the room. And their pricing methods are not customer-friendly.

Pleasant

Disappointing

hotel was very nice but but bar or club next door was very noise that I could hear alway to 4 floor some of furniture and tub needs to be updated

The staff were excellent, very helpful and always willing to assist Our nights were interrupted by noisy guests slamming doors etc in the corridor

some of furniture and tub needs to be updated

Staff were great and the hotel centrally location for the city’s sights and transport. Nice benefits we received on checking in, glass of champagne, complimentary tickets for ride on tram car and $15 credit. Lovely breakfast. Noisy bar next door but this quietened down by 10ish. In the evening, stick to walking back via main road or take a taxi if coming back late.

The room design and style was perfect . Breakfast was not enough should be more . Staff should ask for permission to come the room

Superb

The room design and style was perfect . Breakfast was not enough should be more . Staff should ask for permission to come the room

Very good

Very good

I had a few small gripes with the room, our toilet would randomly shoot water in the air every 30 minutes or so which was really odd, so we had to keep the lid closed all the time so it wouldn’t spray everywhere. Not a huge deal. The pillows also were way too soft but it is what it is. Bed and shower were amazing though. It’s SF so expect the streets outside to be filled with homeless people and lots of sirens all the time. Not the hotel’s fault, just sad what’s happened to the city.

The room was clean and the staff were very friendly.

No coffee maker or fridge to be used in the room.

Good location, great view, great breakfast No coffee maker or fridge to be used in the room.

Exceptional

Exceptional

I had a wonderful experience staying at this hotel. I really loved my hotel room and was impressed by how comfortable the bed was. All staff members are incredibly nice and made feel welcome. A big shout out to Tuan, the Bellman. His service is unmatched and you will always catch him with a big smile on his face. If I ever come back to SF I will definitely book the Adagio again.

I had a wonderful experience staying at this hotel. I really loved my hotel room and was impressed by how comfortable the bed was. All staff members are incredibly nice and made feel welcome. A big shout out to Tuan, the Bellman. His service is unmatched and you will always catch him with a big smile on his face. If I ever come back to SF I will definitely book the Adagio again.

Exceptional

Loved the glass of bubbles...

Position is great and the hotel is spotless. From Tuan the bellman, Isaac and Chris on the desk, the service was super friendly and helpful, they all were just lovely people doing an amazing job. Rooms were very spacious and comfortable, elevators super fast too! We travel a lot and this hotel rates as one of the best, and is memorable since it was so friendly. For San Francisco you could not do better for friendliness, comfort. Value and location, top marks to you all! Absolutely nothing….

The hotel was very clean, staff very friendly. I didn't like that the elevator went out for a day and half. That each room didn't have a mini refrigerator in it.

The hotel was very clean, staff very friendly. I didn't like that the elevator went out for a day and half. That each room didn't have a mini refrigerator in it.

Staff was amazing. Warm and welcoming. Property was clean. Water pressure and hot water great. Housekeeping made our room like a new check in every day of our stay. Bedding and pillows were comfortable. Loved the old architecture and modern amenities. Walkable to almost everything. Easy pick up and drop off site for ride share.

Breakfast was awesome and the staff was super friendly and helpful, so was the night desk crew. There was a few homeless people encounter while we walked around.

Very good

Room size, gym Loud rooftop bar next door and both elevators broke down during my stay

Breakfast was awesome and the staff was super friendly and helpful, so was the night desk crew. There was a few homeless people encounter while we walked around.

Location, comfort, restaurant and staff. Nothing.

Location, comfort, restaurant and staff. Nothing.

Exceptional

It was amazing!! We loved the room as it was spacious and the staff was phenomenal! The food at the hotel restaurant was EXCELLENT!! And special shout out to Raecyne & Enrique who made our stay exquisite!!

Good location

The stay was so good that there wasn't anything bad about our stay.

Charming, clean and cozy. Staff were very hospitable. Has a few issues with the signal on several channels

Charming, clean and cozy. Staff were very hospitable. Has a few issues with the signal on several channels

Very good

My wife and I loved the atmosphere and how convenient everything was. Was close to everywhere we wanted to go. Parking was right next to the hotel and was very affordable as well. Will definitely be booking here again soon. The stay was so good that there wasn't anything bad about our stay.

the hotel has a stylish exterior and a boutique vibe with a unique design. the rooms were spacious and overall clean, and the staff were friendly. i would stay again. the area around the hotel did not feel very safe, especially at night. the restaurant was not good value for the price, the food was average but quite expensive.

the area around the hotel did not feel very safe, especially at night. the restaurant was not good value for the price, the food was average but quite expensive.

Superb

Really nice place, friendly, clean enough, didn’t feel like a Marriott Really, the location. Run down area, felt like a hard area of the city. Also, listing said “Parking”. It didn’t say parking was $80+taxes. That was a bummer.

Really nice place, friendly, clean enough, didn’t feel like a Marriott Really, the location. Run down area, felt like a hard area of the city. Also, listing said “Parking”. It didn’t say parking was $80+taxes. That was a bummer.

Beautiful place friendly staff Expensive. But that’s the cost for a good room in this area and it was competitively priced compared to other hotels of the same quality

Beautiful place friendly staff Expensive. But that’s the cost for a good room in this area and it was competitively priced compared to other hotels of the same quality

I was only there for an evening but the location was good. had I stayed a whole weekend I would have explored the Mexican restaurant and Bar across the street. The Room was great the hotel was clean the staff was great. My only complaint would be that the prices on mini bar was not clear that tax was not included, it may have stated it somewhere below but I did not see it. The wait staff for breakfast got my order wrong but they did everything they could to accommodate that mistake.

My only complaint would be that the prices on mini bar was not clear that tax was not included, it may have stated it somewhere below but I did not see it. The wait staff for breakfast got my order wrong but they did everything they could to accommodate that mistake.

Very good

Really nice and well kept hotel, very modern and clean with very comfy rooms and well spaced rooms! Location wasn’t the greatest, had to walk a road or two to get to a safer area

Clean room and good location

Smelly hotel corridor,

The area around the hotel has fallen on hard times - lots of homeless people and poop everywhere on the sidewalks. Definitely felt pretty sketchy to walk around, though just a few blocks north & it got noticeably nicer.

The staff, amenities, vibe… ALL OF IT . The parking, or lack thereof

Breakfast fantastic. Included in price, definite good deal. Room had a strong cleaning fluid smell. Had to open windows to get it out.

Excellent breakfast Complimentary champagne Neighborhood

location and stuff rooms are not comfy and not good value for money

Breakfast very good.

Very presidential Nothing

I have no complaints

The room The area

Staff was amazing .. the room was very clean and big enjoyed our stay their

I loved staying here everyone was so nice room was nice and big everyone was helpful with good attitude

Room was far more beautiful than I anticipated for the price I paid! I had a breakfast package which to my surprise was not the typical continental but rather breakfast at their restaurant downstairs. Honestly no complaints other than that the breakfast package situation was confusing. I was given no information about it so when I went downstairs looking for the typical continental buffet, I was told just to go back to the restaurant. I ordered, and then signed the check to my room but apparently I was supposed to have been given a voucher for it (I wasnt, and it got added to my hotel bill). I'm still not quite sure what was supposed to be included, I had to call to ask for the charge to be taken off my bill later which they obliged but it wasnt for the entirety of my breakfast so I assume the package is maybe more like a credit to the restaurant? Would have liked more clarity there but Im sure it was a rare oversight at check-in -- their staff was lovely.

Very clean, convenient location, and boutique style I don’t have any complaints

Boutique hotel in good location at a very reasonable cost. I very much appreciate that Sasha allowed me to check in early and ensured I had a quiet room. One of the elevators became inoperable.

The roomy was good sized and included a couch which I wasn’t expecting. The bed was very comfortable and the staff were very helpful. We were in a room next to the elevator. It wasn’t too loud but was noticeable when I was falling asleep.

We've stayed here a few times. Highly recommended. Clean rooms and friendly staff. Great location for food and walking to Union Sqaure shopping. It's easy to catch the trolley and get down to Fisherman's Wharf.

Nice

You can hear through the walls to the other rooms, but it’s an older property so not surprising

Can't think of a thing

All the staff were exceptionally nice and helpful. The hotel was beautiful and the rooms were very clean and comfortable! Awesome stay, this will be my go to hotel in SF!!! I bought two rooms, but was only allowed late check out for one room.

Staff was super friendly and helpful. Everything was convenient. Room was spacious and clean and comfortable. I will definitely go back again!

everything was perfect! staff was great, rooms were spacious. okay area, other than that it was good!

Staff was friendly, the amenities were great and the food was tasty.

The room was perfect. Clean, with extra space for a toddler; the staff were friendly and helpful. Additionally, they brought us a fridge when we needed to keep some medications cold overnight. Also, the hotel is in a great location! Parking is expensive, but we turned in our rental the night before and then took Bart and Tolley's to get around the city.

The rooms were lovely. Loved the ambiance, soft lighting and lamps. Rooms had gorgeous views! One of my favorite hotels in this area

comfortable room, great staff, super friendly and helpful

Amazing staff, spotless room. We were really happily supr

Staff, accommodations, dining, and location were all outstanding. Will definitely stat here again.

The best

The staff was amazing, really clean and good service.. highly recommended 👍👍 excellent location

Front desk staff was great, tended to needs and gave us great local tips.

Nicest front desk staff!! Clean rooms. Only shower hadn’t been remodeled yet. Great location.

Clean room. Staff was friendly and attentive

Really enjoyed our stay here! Very friendly, helpful staff, great central location, comfortable room. We'll be back!

Pleasant service and nice room.

Love the Adagio

Excellent place- great stay during a work trip. Staff is excellent

Loved our stay here! Very accommodating and very welcoming. The room was clean, comfortable, and beautifully done. Especially loved the champagne welcome we got.

So many taxes on everything. Never stay in San Francisco

Safe, there are multiple parking valet areas and easy to get on and out of. Well lit for the city.

This will be the only place we stay when we return to the City!

The hotel was beautiful. Some of my favorite parts were the on demand free glasses of champagne in the lobby, the daily food and beverage credit and the convenient location. The staff was SO friendly, warm and welcoming and really elevated our experience with recommendations, transportation and their overall care. Would definitely stay here again!

Room and Staff were amazing. The food was fantastic and within walking distance of events and restaurants!

I love staying at The Adagio. The staff is super friendly and welcoming, this is a major reason to why I continue to book my stay there. The hotel is beautiful and the rooms and beds are really nice. Again though, thank you to the amazing hospitality provided by staff. From the first greeting to the last goodbye, so friendly so attentive, thank you.

Noisy area , lots of homeless around the area

Great

.

big room, clean property, nice staff. there was a loud rave party outside my window on my first night until 8:30 pm and some sort of TV viewing party the next night until 8pm. not sure if these events happen every weekends.

Nice place

Nice rooms, nice staff

It was very nice

Friendly and helpful staff. From front desk to concierge.

Everything with the staff and facilities was amazing. Unfortunately the room we stayed in the bathtub was not draining properly, and the plug was up. So while taking our showers the tub would fill up and we would have to stand in the dirty water.

I found the staff at this hotel to be very friendly and made me feel right at home. I would definitely stay again.

Staff was great, but terrible area around it, and super noisy.

Great hotel overall !

Very nice, clean, updated hotel.

A bit dated but then most hotels in SFO are.

It's spotless clean Bedding is awesome too. Got urban angle view room, on the 6th floor, thought the view would be clearer but we were not high enough (walls and close buildings). So the picture shown on the website is probably at top levels. Overall a perfect stay.

No parking .

Easy parking, no surprises and great staff!

Hotel was 2 blocks away from the Pinecrest diner, a big plus and also close to the Cable car station. Only wish they had a mini frige/kuerig in the room. Outside was sketchy, but that's all over San Francisco. I would stay again. All of the staff was very friendly!

Tuan was amazing and the rest of the staff!

Excellent service.

The rooms were nice clean and cozy. The hotel was beautiful. I liked the bar. They have valet parking... but very expensive, $50. But almost all of the hotels in SF charge that price for valet anyways.

Good location close to street car and some bar and restaurants

Amazing stay

Staff and hotel was amazing

Beautifully decorated hotel though. If you’re a Marriott Bonvoy member, book with points, instead of getting charged an arm and a leg for less than a 24 hour stay. The bathroom needed work with dusting and cleaning the tissue box cover. We had double paned windows, but the entire night long there’s an annoying beeping noise that my ear plugs were not able to block out the noise. Luckily, there were extra feather down pillows that can be placed over our heads to drown out the beeping from outside. I get it though… it’s a city, so there will be noises. They have complimentary champagne all day and night which was a nice touch. Staff was great and very friendly. Always smiling, except for one girl that seemed to be a manager maybe upon checkout. We felt very safe walking around the hotel to a sushi restaurant nearby. Overall, I would stay again, but not book through a third party website. Lovely hotel.

The hotel and staff were great. Service fantastic. The SF homeless situation is rough though. Be prepared for that.

Ask the front desk to clarify the use of $30 dollars daily…

The property was great. Lots of things to do in the area, and the hotel is very clean. My only problem was that you have to request ice buckets, and you cannot store anything in the fridge. The mini fridge that you can place items it has to be requested at the front desk. Coffee makers too. Inconvenient, but it comes to you with an hour.

Loved the hotel. The tenderloin area is awful. I probably would not stay there again for that reason.

Front desk was very pleasant

Excellent service, safe, quiet & very nicr'

Great Stay!!

Great stay!

Great, spacious, clean room. Friendly staff. Nice bar/restaurant. Parking nearby.

great clean, quiet stay.

I will love to stay again.

price because of salesforce was outrageous homeless being so close was an issue

Lovely hotel, old and remodeled, could use a few more updates. Friendly staff. Very loud AC unit in our room. Overall, a pleasant stay.

Loved the hotel!

The reception staff did the bare minimum—handed over the keys and that was it. No smiles, no greetings, no warmth. It felt like they were just doing their job for the paycheck. I requested a non-slip mat for the bathtub three times since the tubs were slippery, and I had elderly guests with me. Each time, I was told it would arrive shortly, but nothing ever came. I hate having to confront people, so eventually, I just gave up. I also needed a refrigerator for medication. I checked in late and was told I’d get one in the morning. When I called the next day, the receptionist said they don’t provide refrigerators. Again, I didn’t want to push the issue, so I let it go. Oddly enough, when I returned to the room, there was a refrigerator with my medications inside. The only people who truly went above and beyond was the cleaning staff. The room was kept spotless, serviced daily, and they even moved the medications to a second fridge without me asking. They were the highlight of the stay. The experience could have been much better. I wouldn’t stay here.

$70 a night no microwave no fridge a waste of money do not stay here

Staff at Adagio never disappoint and the hotel rooms are quiet and clean! Have stayed here twice and plan on returning!

Chris at the front desk was very helpful and friendly. We arrived with a car and a dog, he set up our valet parking and gave our dog some snacks.

Love the room and their staff but Parking fee is so expensive. Not included in the hotel stay.

It was amazing. I asked for an espresso martini, but they didn’t have it, but they made something even better than an espresso martini, which was amazing. Thank you for the bartender for providing that and made my night. They also received like a queen with champagne and water bottles, so it was a very delightful experience to say the least

Awesome staff!

Not the safest area but hotel felt safe and comfortable

This property was beautiful and full of charm. The staff was friendly, knowledgeable and genuinely welcoming and kind. Area around the property is the only area I would score low and that is no fault of the property. SFO is dealing with major addiction issues making the surrounding area slightly unsafe. I would still absolutely recommend this property!

We stayed in a room with a King bed and a sofa bed and it was perfect for our family of four. The rooms are quite large considering how old the building is. The hotel is full of character, rooms have been renovated beautifully, and the staff are great. Although the area does have a pretty large homeless population, I would stay here again because the hotel is great, close to everything, and if you walk 2-3 blocks down the road you're in the really nice area of Union Square.

The hotel was beautiful and the staff was very welcoming! Tuan at the front desk area was very personable and we had a nice conversation with him!

Nice staff and gym

This hotel was absolutely beautiful and was an amazing stay. The only reason I am giving this 1 star is due to the fact that I was charged an additional $100 in fees that I was not aware of before booking. Almost $300 for 1 night is absolutely outrageous when I was under the assumption that my stay was $170.

This hotel offered a clean comfortable room. The view was okay. However there was no parking provided. An addition $69 fee would be added for parking. We ended up paying $50 in a nearby parking lot. The room has not smart tv so we couldn’t watch Netflix & there was no small refrigerator.

This is my go-to place every time we travel to SF which sometimes is weekly for work.

The hotel was nice and comfortable and the service great. My two complains would be how much they charge for parking. They charge $69 plus 25% of Taxes. Not sure if this is the normal for a hotel in SF but to me it seems a lot. I ended up parking next to the hotel for a flat rate of $50 per day with no issues. Also the streets around the area are full of homeless so I don’t recommend walking around late at night.

HVAC not working properly in entire property and they don't tell u this prior to check-in.

The hotel general manager and staff checked in with us multiple times during our stay. We enjoyed the friendly service.

Lovely property and staff.

Loved this hotel, very clean and beautiful. The staff was really friendly and helpful.

I appreciated the safety/security measures.

Beautiful hotel, friendly staff. Clean and comfortable room, with in walking distance from Union Square.

The stay was wonderful. It's close to everything. They also have free champagne when you check-in.

So clean! So quiet! Great location! A great experience and honestly so clean I felt like I was the first one to ever use the shower! Amazing staff I have a feeling I’ll be back ❤️

Staff was wonderful specially Asly and Kinga, however Leaders in San Francisco are failing big time. Drug abusers and crime has taking over this beautiful place.

This was a great hotel service was exceptional I will stay here again

I loved everything about this hotel from the staff, to the food and the spacious room! Dinner was fantastic and breakfast was also an added bonus.

Had a great stay, the whole staff was very sweet and accommodating. We really enjoyed our stay

a great bar friendly staff quiet clean rooms in the heart of San Francisco. Thank you Hotel Adagio, will be back! -kuando

The hotel/room was clean, spacious, and nice. The surrounding area is something to consider if you have children- not very safe

This is a lovely hotel that is well-situated for shows at the Warfield or going to Oracle Park. The room was beautiful. The bed was too firm for me but my husband slept fine. Staff is super-friendly and helpful. They charge you $25 destination fee but it you take full advantage of the perks they offer, you easily come out ahead (e.g. drink/food credit at the bar/restaurant, two complimentary cable car tickets ($18) that you can use any time, etc. The complimentary water and champagne is a nice touch! They charge $69 for parking. Right next door to the hotel is a garage that charges $50 and is more secure.

The property was great. The neighborhood is bustling with a lot of people out even late at night (a couple of shady folks though) but once you stepped inside the hotel, it seemed like another world away. The staff was incredible and the food was great in the restaurant too

Awesome stay!!! Fabio and staff made are stay one to remember! Excellent service!!. Definitely be staying here on our next stay in the city.

Great place, excellent service & food. Everything was great; I just didn’t care for the homeless people hanging around the valet parking lot.

My go to hotel when visiting San Francisco for work. On site parking, easy to get to local restaurants and business meetings in the city. The friendliness of the staff is what sets this hotel apart. Always on top of things and welcoming at all points. There is a resort fee like most hotels in San Francisco, but unlike other hotels where it is a charge for amenities you will probably not use, you can use it towards credit on food and drinks at the bar on site.

My experience here was amazing. Although I kept missing breakfast, I was able to validate a free ride on the cable car and it was an amazing experience. The location is not bad I felt safe to walk around at night but still kept my guard up. It was also very easy to order Uber too and near a lot of trendy locations such as Chinatown, maestros steakhouse, and union square.

Great place. Friendly and helpful staff. No fridge, but for a short stay, we made more than do.

Clean room. Excellent customer service at front desk. We got a complementary champagne for my boyfriend’s birthday. At the bar, friendly staff. Parking next to the hotel not so pricey. Would recommended.

The location was within walking distance of Union Square and many bars, which was nice. It’s just such a sad and messy situation with the unhoused. The staff at the hotel was hit and miss: a couple were friendly and a few were pretty abrasive. We were given a $25 food and beverage credit but all it did was offset the “destination fee” they charged. The glass of champagne at check in was nice. Valet was $69! We parked next door for $50. The bed was comfortable. The main reason for the average review is the attitude of some of the staff. It was kind of funny how rude they were; like an SNL skit.

Worst hotel experience I had, especially for the price, got charged extra 195$ with fake charges from the fridge

I was there for business for two nights. Staff was extremely nice and helpful throughout. Christine at reception was the best, I asked for needle and thread to mend a hole in my jacket and instead of just providing me with the needle and thread, she personally took the time to temporarily mend the hole in jacket which was unexpected and above and beyond. Thank you, Christine!

Great overall. Except the Elliot’s restaurant. Expensive and service was brutal. Go eat somewhere else.

friendly staff but wifi was not dependable

Great stay in San Francisco. The property was clean, the room was large and the property had a San Francisco feel to it. The staff were wonderful, friendly and extremely helpful. The wifi in the room was down, but the staff were very attentive in trying to fix it. It could have just been the location of our room as it was at the end of the hallway.

The hotel itself was very nice- decorated well and staff were friendly and helpful. Unfortunately outside there were several homeless and mentally ill people. Not the hotel's fault of course but as a small female I didn't feel super comfortable walking at night. If you go one block up from the front door it is better!

He gifted us a bottle of champagne to enjoy also. My husband 42 birthday was absolutely enjoyable here at your hotel.

!!!

Front desk staff was very friendly. Room was was fairy nice. Beds were quite comfortable, but pillows weren’t great. Bathroom was dated and questionably clean with visible build up and hair in corners and around taps. Cleaned it up myself with some Lysol wipes.

Perfect, the staff was amazing!!!! Excellent service from absolutely everyone here. I came for 1 night, only to go to ,y passport appointment, so I did my research and I knew what to expect about the area, but the Hotel and the staff were beyond my expectations. Every person was super nice and resourceful from the moment I put a step in. OMG and the food wow, you have to try the halibut at the bar! Cherry on top ⭐️⭐️⭐️⭐️⭐️

This is a gem of a spot. We intend to stay here every time we come to San Francisco

Staff sevice was excellent from front desk to Bar staff and in room service we could not fault anything at all. Thank you all Adagio Staff. We will definitely stay here again.

This is property is a jewel - clean, quiet, comfortable, and stylish, and the staff is stellar. A five-star experience! The neighborhood is edgie. It was like this pre-pandemic and continues to be this way post-pandemic.

I was in town for just a few days and the price was right. The staff was very friendly. The area had some homeless roaming but I never felt unsafe. It was a great stay.

There is no coffee maker in room but they do have free coffee downstairs. Would be more convenient in room. There is not a refrigerator in room but they have a mini bar with items you can purchase. Fridge would be nice. One thing irritating is they charge $59 for valet parking. This parking is right next door to hotel. I paid for it. Then on the other side of front door of hotel there is public parking for $30 per day. Both of these lots are less than 30 feet from the front door. Had I known this when I booked I would have used self parking for $30.00 and saved 30 bucks. San Francisco itself, and the astronomical fees that hotels charge are ridicules. We stayed to go to Giants game the next day. From now on we will probably just drive in to Giants game and leave after. Again, Hotel is ok, but parking should be the same as lot next door The homeless population is out of bounds here.

Nice little gen in San Francisco. The property and staff was great!

Staff service, excellent.