Hotel Zephyr San Francisco

The location is just steps away from many activities, the hotel staff is very helpful on the different places and how to get there. On site parking is available but overpriced. There amenity fees and the Authorization amount fee per night are over the top and amount to no value to the customer.

The yard with the fire pit and games were awesome for the kids. Location was PRIME. Walking distance to many restaurants and activities. Would stay again!

Oversized parking was a challenge. Had to pay big fees and keep moving our Sprinter van.

Nice place

The location and amenities are great! We really enjoyed the outdoor activities provided! Right near Pier 39. The downside was the parking fee. Really pricey. I would stay again. I would probably fly instead.

Great location to Wharf, Alcatraz ship. Ubers were easy, Trader Joe’s like 3 blocks away. Loved it.

Superb

Very good

Good

Just absolutely love the view of the ferris wheel and the theme of the hotel, very my vibe and such a fun lobby to hang out in!

The rooms are small, parking is $65 and the shower head is low. They added plugs next to the bed, not to code, silicone them in the night stand. One of the best things is they gave us a S'more kit to roast on the patio fire pits. Very nice.

Very good

Exceptional

The hotel was in the perfect location close to everything. It was clean. It was friendly great parking on site. I wish it had a better bar access and better food access.

Exceptional

Pleasant

Everything Nothing

Good

The room was much better than our last stay and was cleaned well. You could also see some work has been done to the outside area of the property. Everything is extra charge. Properly is in need of some refurbishment. Considering the prices for an overnight stay this should be an easy task.

Extremely close to wharf and Ghirardelli. You can hear everything. Walls super thin. People parking have a direct view inside of rooms as the curtains didn’t completely close.

I find that this hotel missed the mark on quite a few things. Our room was not particularly clean and the bed "comforter" was paper thin like a sheet. The king room is very small, you may be better off having the two full sized beds to make the room bigger. Upon check in, there was someone at the elevator saying "out of service" and he pointed to the stairs (we had our luggage and were up on 4th floor). Then as we got over to the stairs, a guest came out of the elevator, which was apparently working fine. When we got to our room it was extremely hot and stuffy. Our A/C was not working and we called down to the front- they said someone would come up to assist and they never did. Needless to say, we went to dinner because we didnt want to wait. Really, you are paying for location and the outdoor courtyard, which is a fun place to hang out in the evening. The smo'res were a nice touch at check in.

Nothing D dirty

Exceptional

Location was perfect Nothing

Staff and hotel are ok, nice and clean. Beware the price quoted is not the final price.

My kids especially loved the s’mores kit we received as a welcome gift. The hotel lobby also has games that families can enjoy together, as well as a relaxing space where you can sit and look out at the Ferris wheel. One thing that really impressed me was that each floor has a water station where you can get filtered water, cold water, and hot water. That was very convenient and surprisingly thoughtful.

Family friendly Pricey

Exceptional

Close to pier It was horrible and dirty, AC didn’t work, coffee machine didn’t work and it was dirty

Great location Fun games area and fire pits Nice to have room refreshed daily Dated furniture Blind falling down Toilet got blocked Minimal replenishment of coffee daily 3 of us in room and only ever received 2 caffeinated and one decaf coffee daily Only 3 cups supplied som if you want to use for water etc tough even though fridge/microwave in room Vending machines only - can get beer or wine from bar/restaurant next door to have in but plastic cups only and

Very good

We really enjoyed this hotel! We started someplace else that was terrible and lived here on day 2. It’s clean, close to the wharf and pier 39. The rooms are nice. The beds are hard but that was the only downside.

Great place and amenities. Perfect location to check out the wharf, catch a cable car or trolley.

Great location. The ac was a little noisy, but overall a great experience. 5 min walk to pier 39. Self park on site.

The staff was friendly and efficient. Rooms were huge and clean! Great location.

Beautiful hotel. Parking is a little wonky ... but doable once it's figured out. Great, helpful staff.

Great Hotel.

Great location for families. Kids loved all of the games and the smores. Hotel decor is even nicer in person. Rooms are clean and have everything you need.

Passable

The location could not have been better! We were literally across the street from the Peir 39 walk! I can't think of anything I didn't like.

Very nice clean comfortable

Everything was fine.

Very good

Pleasant

Exceptional

The staff, location, play area downstairs. I had to pay more for a “balcony with a partial view of the Bay but there was no view. Very disappointing. I didn’t want the balcony but wanted the view, but they wouldn’t refund my $10 for false advertising. Really? $10? TAKE OUT THE VIEW IN THE ADVERTISEMENT, just say pay for a balcony. Also, rooms needed painting/upkeep, rugs needed steam cleaning.

Good

If I could change anything, it would be the size of the rooms, which felt quite small, and the parking fees. Parking cost $30 for the first night and $60 for each additional night, which seemed a bit expensive.

Exceptional

Location was great No daily water and no glasses or cutlery in room

Also loved the decor There needs to be some maintenance or removal of vagrants and homeless people at door exits as it was scary exiting the garage and exits to the exterior Otherwise would had been perfect

The bedding was horrible. The balcony given was not a view it was looking at the top of another building. When we checked in water was given but no s’mores or other treats were given. The staff did not inform us of the amenities and the restaurants on site. I would not stay again because of the bedding. Mattress felt like a rock.

Auto check in was nice. Location is fantastic. Decor and cleanliness are great. Discounts at restaurants were nice. The pillows were horrible! I have stayed here before but it has been a couple of years. I enjoyed it then so I rebooked. The pillows felt like sleeping on a laundry bag of rags. I know it sounds dumb but I slept so horribly. Discounts were nice at restaurants etc but you end up paying an “amenity fee” at the hotel so it takes away from the savings.

Location and the view from our room

Great location for Fisherman's Wharf, Pier 36 and other tourist attractions in the area. Close to public transport, restaurants and shops. The rooms were super cool and had everything you could want including safe and fridge. The facilities at the Zephyr were fun and family friendly including the complimentary smores packs. Been told our room was ready but requesting $50 for the privilege of accessing two before scheduled checkin.

Very convenient location for Alcatraz...

Pleasant

They were very helpfull allowing to check in before time, the location is just great, and the staff was very friendly.

The location is perfect, just steps away from Pier 39 and Fisherman’s Wharf. The hotel has a unique design, comfortable rooms, and a fun outdoor courtyard with games and fire pits. The staff were friendly and helpful throughout our stay. It was the perfect base for exploring San Francisco, and we would definitely stay here again. Highly recommended!

Superb

Second time staying here and a decade apart, still as great as I remembered! Nice clean room, friendly staff and super fun games room down stairs!

The room was very clean and comfortable, with an excellent shower and some of the best pillows I've had in a hotel. Overall, it was a wonderful experience, and I would definitely stay here again. Highly recommend! ⭐⭐⭐⭐⭐

Cool place, great location. The staff was super friendly. The self parking was very easy.

Cabinet around air conditioner was worn and cracked. The cabinet where the safe was did not close so that defeated the purpose of the cabinet. The room had a wet musty smell. The pictures in internet are no where near like they look in person! Has to be filters. Only thing good was location but way way overpriced.

Location, lots to see and do. We had wonderful seafood and saw a show with friends! The bed, the surrounding noise was loud, not the city but the hotel noise. The bed was really uncomfortable. I just stayed at the Marriott hotel and the bed was very comfortable, try those. Also, the shower gel in the shower was out for two days!

The interesting decor

The location is very convenient as pier 39 is in walking distance in the fisherman's warf area. It is also a short drive to the Golden Gate Bridge and sightseeing buses start next to the hotel. The rooms are getting a bit old, but still in good shape and everything needed is there, overall a great value for the money. There is also a very nicely designed inner court, quite convenient if you are there with kids. We would come again:) The view on the parking lot was not great but still ok.

It was a really nice hotel

Great place to stay rooms were clean beds very comfortable. Area was very quiet yet close to the action. Can’t say enough good things about this place. Staff amazing one of the best places I’ve stayed in my many travels. Highly recommend this hotel. It’s worth the money. I will definitely book again. Whenever I return to this area.

Great location for Fisherman's Wharf, Ghirardelli Square, and the Cruise port. Easy walkability. Hotel is a bit dated but was clean. We felt safe walking around.

Ugh

Pleasure to stay in this hotel.

Great service. Very accommodating

Excellent customer service Every thing was good

Good

Amazing facility. Crazy parking fees

Great Location didn't use rental car. Would stay here again.

Great location Was pretty noisy

Good

best location to food and entertainment areas small rooms, overpriced

Location Nothing

Location

location can't be beat, design and amenities price and room size for the price

The room needed some help… window shades were teared and wallpaper was falling/ cracked just needed some proper tlc

Superb

Loved the hotel and the activities it provided. Super cool industrial feel. Loved that the warf was right outside, Made for a beautiful walk first thing in the morning! Pretty safe area. Walking from local bars at 2:00am didn’t feel sketchy. Also was great for the kids in our group. Smelt like cigarettes in lobby, luckily it did not in the room!

Superb

Very good

Exceptional

The staff were very friendly and helpful. Everything was so clean.

Our tub was clogged from the start and the lights didnt work. The hotel property was not well maintained and could use some TLC.

The staff was helpful and friendly. No breakfast, but close to many restaurants. Overall it was a great stay, we would live to visit again.

The only thing this place has going for it is its location. The room was tired and in need of a serious updating. The courtyard was in a word, weird and one day we were treated to the sight of greasy kitchen mats being hosed down and bleached in the courtyard. Staff was indifferent at best.

The location is amazing and there are places to relax.

Everything Nothing

Superb

Pleasant

Comfortable bed, large room. Partial bay view. Large bathroom Doors onto balcony were old, worn and stiff to open The A/C unit was very old, noisy and located next to one of the beds!

Exceptional

location & cleanness i had a drain issue in the bathtub and couldn't shower as water level is rising but the guy on reception wanted me to delay my shower for 2 hours minimum until maintenance comes to fix the issue i refused vigorously and asked him for another room so that i can take my shower until maintenance comes at first he refused then i shouted at him telling him that i will not delay my plans because of their problem not mine i need an immediate room else don't blame me on what i will do. Suddenly the room wad available and he sent the keys with room service.

Good location. Parking steep

The drawbacks were that the hotel misinformed me that they’d be charging me additional fees upon checkout, outside of what Expedia was showing my full receipt and charges to be. The additional charges totaled over $100, and there was no explanation or resolution. There was a hold for incidentals, naturally, but the hotel didn’t have any amenities to charge incidentals for (i.e. no room service, bar, etc.). Therefore, the charges made no sense, were not about to be explained by the staff, and our concerns were dismissed by all staff on-site, including all managers. They simply stated, “This isn’t our problem; take it up with Expedia,” regardless of the fact that Expedia wasn’t responsible for decisions they made at their location. In the end, I had to resolve the issue with my bank, providing evidence of receipts and the fraudulent charge of $100 additionally. We will not be utilizing Zephyr’s services in the future, and all business associates, family, and friends are warned to avoid them additionally. There is a Marriott and Hyatt very close by and worth the additional time to walk to destinations and avoid the poor customer service and false advertising/fraudulent charges.

It is unpleasant to receive two vouchers for a mediocre breakfast at a restaurant where it is evident that one is not welcome—unless, that is, one orders from the regular menu. Regrettably, the poor service is quite noticeable.

We really enjoyed our stay here! The hotel is in a great location, very close to Fisherman's Wharf, with lots of restaurants and food options nearby within walking distance. It was super convenient for traveling with kids. They also gave us complimentary s’mores during our stay, and my son absolutely loved it! Such a fun and thoughtful little touch. The overall atmosphere was cozy and family-friendly, and we would definitely stay here again when visiting San Francisco.

Exceptional

Handy location

Good

Location and friendliness of staff

Location was perfect, the bed was very comfortable and the staff were very helpful Nothing it was a lovely stay!

The location was great. We used all types of transportation and sampled lots of good food in the area. The beds were comfortable, nice view, and quiet. Super great fluffy towels too! We enjoyed the outdoor area as well. Very nice hotel and will stay again.

Enjoyed the stay. 5 out of 5, would stay again

Staff were nice. Hotel room is rough.

Very good

A M A Z I N G ! The staff is lovely and extremely helpful! The room is huge with a great shower. Breakfast at Eagle's Cafe was extremely nice and the location is great, near a lot of nice hotspots, like Pier 39. It was all good

Very good

Exceptional

The hotel location was premium and the amenities outside were cool. The hotel advertised they had a cafe and coffee shop but they do not. Also the resort fee is an extra cost with in my opinion no benefit, it is not a resort and paying that much to get free marshmallows packs for smores is extreme. There is no pool or resort amenities to warrant the cost addition. Our room was ok but it needs some serious maintenance, the shower handle completely fell off. Our first impression was a cranky, not friendly front desk staff and left a bad taste from the start. The water fill stations were a nice touch but not mentioned at all by the front desk. The gym is in poor maintenance- the mat rack almost fell on my head as it wasn’t properly fastened to the wall. For two days we dealt with weed smells so bad in our room it was like we were the ones smoking it, I mentioned it to the front desk and they could have cared less. For the cost of the hotel would look at other options if we go back.

Honestly the coolest hotel I’ve stayed at in a while. Spacious room, nice view, fabulous amenities and a totally relaxed but entertaining vibe. Highly recommend!!

Superb

Pleasant

Great location and friendly staff

I am staying at this hotel with my child, and we were assigned a room at the very end of the hallway. The window faces the parking lot, and the door is right next to the main entrance/exit of the lot. You can imagine how incredibly noisy it is. This room shouldn't be given to anyone to stay in. The hotel management is completely chaotic; a well-trained employee should know exactly what giving a room like this means for guests with children. This is absolutely terrible, and you really need to retrain your staff!

There is a parking structure right next to the hotel which was super helpful considering parking anywhere in the city can be a nightmare. Checking in was easy, the staff were friendly and helpful, and we received free bottled waters and a smores kit to use in their fireplaces which was a nice touch. The grounds were amazing. I wish we had more time to relax and enjoy what the hotel offered. There were plenty of yard games, indoor games, table spaces, fire pits and photo opportunities. The room was clean, the bed was comfortable and the bathroom had plenty of room. If I'm being nit picky, there really wasn't an area to do hair and makeup since the sink didn't have a lot of counter space and the only other mirror was from the closet which you can't sit in front of since the bathroom door is there. This is solved by bringing your own small makeup bag with a mirror since there is a long counter top to sit at in the room itself. The location was great! We walked to Pier 33 for the Alcatraz tour, then to Pier 39 for food and shopping. It's also connected to The Socialite restaurant which was really convenient. If we go back to San Francisco, this is definitely where we will stay!

Exceptional

Exceptional

Clean and the beds were comfy. Spacious room. The s'mores kit was a nice touch. Location is good for sightseeing Shower was a bit dated. We had a courtyard facing room on 3rd floor and it was a bit noisy at night even with doors closed.

Our room with view of the bay and Alcatraz and the sea lions was awesome! Wonderful breakfasts at Boudin!

The location close to pier 39 is good. Soundproof windows. Part of the furniture is in real bad condition - see photos. Cleanliness can be improved.

Amazing location close to Fisherman’s Wharf, hotel is boutique-ish with a lot of cool details and a huge, cool inner yard to chill in the evening with a drink and/or smores! Staff is very helpful, some wear and tear in the room bur overall I would recommend! Cool stay! Not much, to be picky the room had some wear and tear and hotel has no cafeteria or bar which is fine! Overall 9 out of 10

Exceptional

Exceptional

The unique decor of this hotel was so fun! The games and outdoor area were a big hit with my tweens. The proximity to fisherman’s wharf was great. Would love to stay again someday.

I

Overall, the experience was fine. However, the air conditioning in the room failed. After waiting on hold multiple times for long periods of time, they sent a “technician” - who looked at the unit and left. Eventually a box fan showed up. Someone from the hotel was supposed to be in touch with me about the situation, and it never happened.

The extra fees are

Hotel did not feel clean. Pretty run down. Needs to be updated.

Arrived 11 min before check-in and was told the room wasnt available but staff insisted on upgrading to an available room for a fee, they didn't offer as a courtesy. Magically our room then became available. The room we were in was a waterfront room and to access these rooms you have to walk down really long hallways and then use a handicap elevator/lift at the very end, which wasn't easy or convenient for families. We were also in an area of the hotel that seemed very isolated, our room was in a back corner with a door that leads to two rooms-so we just didnt care for thst type of setup for safety reasons. The hotel room itself had tears in the carpets, Stains on the walls, food crumbs/cereal from the previous guest and cheap outlet covers that didnt work on on of the nightstands. The only thing that was great was the location to the wharf. Not impressed for the price.

Fantastic hotel, very comfortable, clean and right at Fisherman’s Wharf. We had a great waterfront view from our room. The staff were very friendly and helpful. The hotel has a great outdoor area with fire pits and games room. I highly recommend this hotel for all types of travellers Nothing

Absolutely love this hotel! Worth every cent! Unique, quirky, fabulous location, and friendly staff. The room had a fantastic view, plenty of space, and an incredibly comfortable bed. We will definitely be back.

Amazing location and hotel. Friendly staff. We will be back.

Rooms are tidy albeit tight annd the bath/ shower feels like you’re in a residence that should be charging a lot less. Hygiene staff attentive and thorough, check in staff were indifferent (would make it a rule to not drink Dunkin Donut branded Iced Coffees whilst on desk). Overall, pay the same money and stay somewhere like the Westin. Don’t be fooled by the “dangerous city” there are just as many problems at the pier but certainly the accommodation is of a lesser standard.

The parking is expensive

Parking was good and locations was excellent. Lots of fun outdoor games in courtyard.

Location, location, location!!!

Superb

So close to pier 39! We loved the amenities in the hotel and the staff were so lovely

Superb

Room was clean, staff was ok. Our sink plug was broken but didn't spoil our stay. The hotel is ideally placed for all the bay activities. We are staying again.

Great location. Activities on property were good; outdoor fire pits, games, pool tables and smores. Staff was great! Needs a updating.

The whole entire hotel is decorated fabulously for its location! I loved the ship theme! The staff was great! The rooms were wonderful! I loved the games and the fire pits that were available to cook the s’mores that they provided! The location is perfect to the piers!

The whole entire hotel is decorated fabulously for its location! I loved the ship theme! The staff was great! The rooms were wonderful! I loved the games and the fire pits that were available to cook the s’mores that they provided! The location is perfect to the piers!

The design and things to do for families and individuals is great. Great location close to everything you want to see and experience. Out dated rooms and bathrooms were old and run down. Unfortunately it makes it look dirty. The dart board chipped and half hanging off the wall was UGLY

Good

Great location. Activities on property were good; outdoor fire pits, games, pool tables and smores. Staff was great! Needs a updating.

The staff were very helpful. The beds were comfortable and the room was a good size.

The staff were very helpful. The beds were comfortable and the room was a good size.

Very clean. How’s a great vibe and location.

Thank you

Very Clean room but a little crowded with furniture.

Great spot for traveling to SF with kids. I've never stayed in this past of town because it's so touristy but it was a great fit for our toddler.

Very good

All very good

All very good

Pleasant

Very good

Superb

Noisy at night if your room faces the firepit and game area. 3 out of 5 nights noise level was frustrating lasting well past midnight.

The room was more on the smaller side of rooms we’ve stayed in at other hotels but it had everything we needed for our stay. We did not have a car and planned most of our stay around Fisherman’s Wharf so the location of this hotel was perfect. Short walking distance times to just about everything we wanted to do! The staff was very friendly and helpful and always easy to find. The property had a fun vibe with an outdoor area and game room. I would highly recommend The Zephyr to anyone wanting to be down near the Wharf!

The staff was polite, the room was clean, and my stay was comfortable. Nothing

The staff was polite, the room was clean, and my stay was comfortable. Nothing

Great location in fisherman’s wharf. Had lots of amenities though I was only there for one night so didn’t use them all. Would be a good place if you had a family I’d say! The added amenities fee was a little surprising

Location was great and it was easy to park. Great hotel for families as lots of things to keep the kids busy at the hotel. Bed was small and not comfortable.

Bed was small and not comfortable.

Good

Location was great, quirky decor, lived the outdoor games Fire pits shut off just after 10pm way too early on a cold night.

The location was extremely convenient to the Yosemite South Entrance. We went the first week in May and the fireplace in our room took away the chill. We loved the facility and would definitely return.

Theme in room great Water pressure Super clean Really comfy bed Garden area If staying in the front there is a lot of noise from bin wagons at about 3am every morning.

Fun nautical-themed hotel with super vibe and great location. The hotel is great and also very dated. The rooms need better maintenance (paint, carpet, etc.)

We could watch seals in the arbor from our bay view room. So fun!

Old, dark rooms, charging $35 pp for “amenities” that are not even useful. I’d not recommend this hotel to anyone.

The staff is friendly and services the amazing.

There was mold in the bathroom staff was rude

The location was great! It put us close to most of our activities and meals! The room was clean and housekeeping staff very efficient! Would definitely consider booking again on another trip to SF!

As soon as we checked in, we grabbed our bags and headed to our room, only to immediately get kicked out by housekeeping. They were in our room and just kept saying “just a minute” while we stood in the hallway with our luggage. Considering the hotel also does not allow you to use the bathroom in the lobby until you check in, and we had just driven for 3 hours, we were very uncomfortable. There were strange outlets cut into the side of the nightstand that didn’t seem safe.

Excellent position. Clean, staff were very helpful.

We had a great stay with clean rooms and friendly staff

The location of this property is excellent! It is within walking distance to many attractions and in the heart of the fisherman’s wharf. The room was clean and beds were comfortable. It’s just need to be updated and maintained. For example the bath tub was all scuffed up and need to be replaced, my tv had blown LED lights so when the tv is on there’s bright spots on the screen which interfere with the shows and the patio door needs to be greased, I could barely slide it open. I only mention these things because it is not cheap to stay there so you kinda expect it to be better. Other than that it was a great stay!

Ac was broken and loud; food was advertised as in the hotel, and wasnt, gym is little and sad.

Staff was great. Hotel a little run down but great location for sure. I would stay again !! A little pricey too!! But amenities were great.

Love this place. Will go again soon.

Great room great service great location

The hotel was totally fine. But beware of the resort fee which wasn't made clear at booking- they add $25 per day at check out. Was using for business and didn't use any of the amenities.

The room was not cleaned properly. There was a piece of eye lash on the nightstand

The court yard with the fire pits, s’mores kits and a multitude of games ranging from ping pong, shuffle board, corn hole and on and on. Wonderful seating and lounging areas both inside and outside. The staff was courteous and helpful. T.C. was exceptionally helpful and informed me of an extra perk that I wasn’t aware of…that although check out is 11am you can park there until 3pm without any additional charge. This was wonderful. We could have lunch on the waterfront before we left for the day. I would highly recommend staying at the Zephyr.

The AC was noisy and you could hear other guests during the night talk.

Room was needed some attention, but otherwise a great hotel. Parking should be free.

It was an ideal location near Fisherman's Wharf.

Close to attractions

Clean room ..parking extra rate small spots secure parking .. nice stay

I also requested an early check-in (noon) but room was not ready until 2. So we walked around and got something to eat until the room became available. Overall, this property is the perfect location for touring the area.

Parking is way too expensive. Everything else is excellent. Staff was professional and courteous. Great location

property and people are nice , some flaws but a good stay everything is nearby and convenient , would definitely stay again

I liked how unique the vibe was, but did not like the expense of a resort, but didn’t really get anything for it

Very close to the pier. Cool hotel!

Hotel is conveniently located in SFO, but needs a good renovation. Rooms are outdated, lighting is really bad, especially in the bathroom. Bathroom is actually pretty ugly. Rooms are already expensive and parking is 65$ a day.

Fantastic stay - breakfast was confusing. We were not told it was in Pier 39 nor were we told it was a set menu. Other than that, it was great. Great location and cute hotel, comfortable space

Apartment like building but lot of amenities

We are so thrilled we were able to stay at a hotel Zephyr. The staff were extremely friendly, and helpful. The rooms were clean and had a fun designs. There was a lot for tiles of all ages to do in the hotel, including snores on the fire pits in the evening and all the indoor and outdoor lawn and board games. They had awesome resources on traveling while in San Francisco, and throughout California. The location was also extremely safe, and right across from Fisherman’s wharf. Public transportation and the famous hop-on hop-off trolleys are also easily accessible. Parking is $65 but is available on sight and is discounted 50%off on the first day if you book the hotel from Expedia. We were also on a higher floor and had an amazing view of San Francisco. The only complaint we had was that the room with two queens was a little narrow. Two people could not walk across the hotel room, without another person having to move out of the way. Otherwise, it was an absolutely wonderful hotel that I recommended to all my friends and family with children.

Parking is secure and convenient on site, hotel is old but renovated, lots of shops and restaurants in walking distance. Pier 39 is across the street, make sure to visit the sea lions!

Room was excellent. We upgraded to a room with a balcony- worth every penny. We could see th Bay, ferris wheel. What a great spot

Everything was in good working order

Great location, clean room. Would stay again.

Great location

God service

Parking was a little more rhan expected but secure. Located in heart of tourist activities

Rooms generally run down for the pricing charged.

Perfect for families—fun outdoor games, super chill vibe, and the location is EVERYTHING. You’re basically steps away from Fisherman’s Wharf, food, and all the things you actually came to see. Room was clean, comfy, and quiet (which is a win after a full day of exploring). Staff was great too. 10/10 would stay again—especially if you want convenience without sacrificing personality.

When I arrived the lamp was flickering and the carpet could use a good clean. There isn’t a long mirror that I think would make everything better so that you can see yourself. The mirror in the bathroom is hard to use because the door doesn’t open wide enough so it’s a bit awkward when trying to get ready. Other than that great experience! Friendly staff!

Great social atmosphere downstairs in the common areas, great overall location.

The staff was very friendly.

We used Bart to come into the city. Between Uber and the Lime scooters we were able to visit the Embarcadero area with ease. The Zephyr is ideally situated near many attractions. It’s become a family favorite.

The location is very convenient to food, wharf and all the essentials. Our stay was very nice.

Clean room good WiFi, staff is polite

Solid experience

Rooms were on the older side

Nice hotel

Hotel and room were very clean, kids enjoyed the game room and area,

wonderful location, easy walk to the Piers. clean room, great amenities and they even gave us a smores kit!

Great location and view of the Ferris wheel and Alcatraz from our balcony, but hotel room was very run down. You could tell the property is in need of some major updates. Lobby was nice with games for the kids but rooms were very small and not very clean. Wish there was an easy breakfast option, we had to walk out to find some cafes in the morning. Easy to walk to many things at Pier 39 and near, but probably wouldn’t stay here again.

Great location, hotel could use some TLC.

The room was ok. The shower set up was horrible because it was splashing everywhere in the bathroom. The parking is ridiculous, $67 a day for in and out privileges. The location was great and the fact they provide games for kids and allow dogs is pretty great

The hotel has a great location but not all staff members are friendly

We didn’t park. Loved the breakfast was at Eagle’s.

good location

Bathrooms are awkwardly small and double bed rooms were also smaller than expected. Ended up in a downsized room from what we reserved and expected. The industrial adult playground aspect of the common area wasn't as interesting as the listing makes it seem. Above average location, but value overall isn't great due to cost per night. Not super impressed and we won't stay here again.

The place was clean,

Room was fine front desk never answers the phone

Breakfast was good but doesnt include breakfast for kids which was a surprise not mentioned in the booking details. Room could be cleaner

Good location, room was tired

Perfect location, vibrant hotel! Plenty of open space to work and mingle. This is our third stay at Zephyr, love it!

Accessibility is poor especially if you are traveling with kids. Room was not cleaned while we were away even though the reservation was for 2 days. The only good thing is it's proximity to the fisherman's wharf.

Nice location, amenities are great family fun

Great location! Staff very friendly. Games and fire pits great for family.

Nice

Some staff were rude and had problems with the toilet and staff did not come to fix it even after we asked twice, and did not get compensated.

Na

Nice hotel but be ready to pay additional fees per day, $65 parking and $30 amenity fees per day

Front desk was wonderful and made my 7-year old feel extra special for her birthday! The rooms were great. All staff encounter on property was friendly and helpful

Excellent location. Very friendly staff. Great recommendations for meals. Super kids and family friendly. Highly recommended

Great location

Internet worked

Na

Parking is not Intuitive.

No issues

This is a cute, well appointed hotel. There are so many games and things to do on the yard. The s'mores kit was an extra special touch.

Great overall property, staff, experience and location. Water pressure in bathroom sink was poor, otherwise great experience staying there.

Wifi good : location right on fisherman's wharf : lot's of places to eat very close to hotel.

If it’s your first time in San Francisco make sure you do your research about anything to do over there because if you have any questions employees here have ZERO KNOWLEDGE of anything around there!!

This is a fun place in a top tourist spot, with parking. Works really well

Clean, comfortable room. Friendly staff and great location

clean room, friendly staff, nice location

Very unique place. Perfect spot to walk to many places to eat, entertainment, Pier 39 and Ghirardelli Chocolate and many many more!

Very nice

The elevators and hallways all smelled strongly for marihuana. Also there are a ton of charges which you never expect. After a 3 night stay they added over 300 dllrs of charges and half was for parking. The place looks cool especially for kids but definitely not worth the cost.

Friendly and helpful Management and Staff.

Staff were nice. Room could have been a little cleaner. Nice location.

Clean rooms, excellent view, and convenient location!

Don’t bring kids here. This hotel is designed teenage kids or young couples. Won’t be back.

Room was nice and clean. AC was good but seemed a little warm for my preference. Would definitely stay again.

We loved the hotel. The game room is great. We felt like it was in a great area and close to all the places we wanted to go. The concierge, Tatiana was super helpful.

The hotel was nice and clean. Close to fisherman’s wharf, we used it as a base for a week in SF. Would happily recommend it.

The bath room had a fan. It has been a long time since I was in a hotel that had a bathroom fan that actually took care of the steam in the bathroom. Loved the location to pier 39.

Great location, walkable to many must see attractions. On site amenities are fun for families. Outdoor and indoor games. Restaurant connected to courtyard is mediocre. Bathroom is small and don’t feel super clean, but it’s also on the older side.

I had four delays in my flight to San Francisco and when I called to canceled my reservation they told me to contact Hotels.com to get approval for a refund. The agent I spoke to could not get in contact with the reservation team and told me that they could not uphold a refund on the night that I was supposed to stay in the hotel. This is the second time that Hotels.com has done this with hotels when they rescheduled hotel room does not follow thru and charges a full night.

After a long day, being forced to walk multiple blocks in the rain with luggage because the hotel can’t be bothered to provide adequate parking is infuriating. It turned what should have been a relaxing Valentine’s stay into a miserable experience. Do better, Zephyr. Figure it out.

Bill

The cleaning staff was great and very attentive. But the hotel itself wasn't really nice. It was more like a 2-3 star hotel; we were expecting a nice hotel especially for being so centralized. The bathrooms were extremely tiny and the hallways smelled horrible. Old rugs tend to create a bad smell.

Horrible upcharging 50 dollars for early checkin before 4pm as they sit on your empty room, 50 dollar late check out charge from 11am to 12pm...42 dollar game room upcharge l...75 dollar parking charge..I wrote a review regarding what happened before my stay, but it continues. In our room, the heater was broken and taped up. We had to use a home depot box heater poking out the windows. It worked to heat the room but wouldn't turn off or cool the room down. My wife and I woke up in the.middle of the night sweating. Oh yea...i forgot to mention the rat traps in the room under the bed.. We set it to 62 but it didnt work or cool down. We didn't call anyone because it was 2am. We tried to open the windows bit they wouldn't open. Just to breath, we had to open up the fridge and crank it to high to try to cool the room. Not joking! The bed was hard, hurt our backs. The room was dirty and smelled. It was literally the worst hotel experience we EVER had. On top of that the elevator was broken during the whole time we were there, so we had to walk our huge suitcases up and down. It was insanely awful. We asked for manager but we're told by the staff that she wasnt around.

My toilet was clogged and the elevators didn’t work.

Parking full.

It was a fun experience!! The game room, the s’mores kits etc….i had a wonderful view and it was located right in the middle of attractions we planned to visit!

The hotel was spotlessly clean and we really enjoyed our stay there centrally located. You can get anywhere fast.

The room didn’t look like the picture and was very over priced

The rooms didn’t smell so great, but outside of the the staff was awesome and the kids had a blast. Definitely a grea stay when yoh are in SF. Down the street from the piers. So much to-do in a walking distance.

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Absolutely wonderful. So close to the piers. Will always try to stay here.

Very very accommodating. Helped unlock my luggage.

Location was great

clean, convenient loacation

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Staff was very accommodating. The hotel was easy to navigate, parking was super convenient. Overall the hotel was perfect for a weekend getaway and close to everything we wanted access to. I would definitely be back

Room was spacious and clean

room was neglected,

It was a great place for kids. The room was wonderful. The location was perfect. The ping pong and shuffle board open 24/7 was top notch and the free smores kits were a bonus.

This was my first time staying at a smaller hotel instead of a big-name hotel because I specifically wanted to be very close to the pier. I will say, the location was absolutely immaculate. Being so close to the pier was extremely convenient, the outside area was honestly so cute and beautiful, and it felt very family-friendly. The staff was great overall, but I did have one issue when I added someone to my reservation. When they arrived, they were told they weren’t listed, which made things more difficult for them—especially since they were doing me a favor. Overall, the location is a huge plus, especially for a more affordable hotel. If you’re mainly focused on location and convenience, this place works well. However, if you’re more of an aesthetic or luxury/big-hotel person and tend to focus on the details, this might not be the best fit.

The room was not the cleanest. The stay was okay nothing special about it.

Room was beautiful and clean. I loved the amenities and the cute s’mores kit they give you upon check-in. Staff was wonderful and welcoming. Loved it!! Will be coming back again. Spent girls night this weekend for a bday for me.

Clean room, good location, nice accommodations

Me and my boy friend went to Hotel Zephyr as a getaway trip to San Francisco and I found this hotel and it had a nice scenery so I decided to book a 2 days stay. When we got there, the second floor and room hit us with a smell of cigarettes. when we complained, they moved us down the hall, where the smell was little, but from our bathroom vent we would smell marijuanna. For it being a no-smoking zone, it smelt like someone was lighting a pack. No other complaint though

Great room - great service. Everything you need. An elevator was broken so there was only one for the whole building which sucked so much because it was terribly slow - only reason this is not a 5. Should have gotten a discount.

Great location on the wharf, with many restaurants, and activities in the area.

Location

Enjoyed the secure courtyard with bonfire and the convenience of food from the restaurant. Fun amenities and overall vibe. Friendly staff and great location.

The property was very cool and updated but we had many issues with our room and it did not meet the pictures

This hotel is in desparate need of remodeling.

The room was always clean and the staff was always ready to help. This place is definitely a kid friendly place with all the activities to do with a separate kid zone and s’mores.

The staff was courteous, the property in good condition, but the restroom was small and had a little waer/damage that made it feel dated or well used. Everything was clean and in working order, so a fine stay, but not a superior experience.

We loved this hotel! It was a last minute choice because our flight was canceled but it turned out to be a great decision! The vibe and the decor is very cool! It was clean and the check in was easy. The location is fabulous!! Housekeeping was very good and beds were comfortable!

Staff was super helpful! Great view of the ferris wheel from our balcony. The s’more’s amenities was awesome!! That was a big hit!!

Great vibe with excellent location with easy access to transportation to get anywhere. Staff was wonderful. Housekeeping was the best always keeping the room clean and just above and beyond in taking care of us

The room would have been great if it didn’t smell. We ended up switching rooms because the smell was horrible.

Such a cool place. We loved it. So much to do so close to the hotel.

The rooms and location are good. Just know you will pay for the waters they hand out, and also the $65 a night in parking. Another $30 in resort fees but thats probably SF for you!

Easy check in. Clean room. Great Location.

The balcony view was amazing and parking was perfect.

The room had a fishy smell, other then that everything was great!

The room was decent. The staff was mostly lovely, with one bad interaction.

Great location! Friendly Staff and fun hotel😎

Well to start there was a loud kocking all night. No shampoo, body wash in there container in shower. Mold above shower. A/c unit was so loud very un maintained.

Staff was awesome. The location was great. The only sketchy thing was they had mouse traps under our bed.

Clean room

Fun vibe

Great location, we could walk everywhere. Cool court yard with fire pits and smores. Very clean room. I will stay here on our next trip to San Francisco.

This is a cute kind of eclectic spot. Room was clean and nicely appointed. The outdoor courtyard and activities areas are very unique. Highly recommend.

Nice game room near fisherman’s wharf

Good atmosphere and room was nice. Good location

Right in the heart of SF

was charged for parking twice and had to fight it out with my credit card

Cute hotel. Love all the common area activities. Great location on near the water side. Quite. Rooms are a nice size and clean. S’mores for the fire pit are a nice touch.

The room and bedding were clean, the staff was nice. Only issue was the heater didn’t work in our room. Came back from NYE celebrating and was too tired to deal with it in the late/early hours. Was only staying that night anyway. Staff refunded a small $35 resort fee, Probably not good enough but it was something. Great location to the wharf and a bunch of other stuff. $65 parking plus tax.

The room was duty for the price I paid I expected a higher quality room. I booked the room so I can watch the new year fireworks and I can't see the firework from the hotel. False advertising.

Safe and cheerful hotel. Great area, the coffee in the rooms was lovely. Rooms were clean and we enjoyed the refillable water station.

Like the environment, quick access!

Yes

It was ok. Not enough TP. We only had two mostly gone rolls of toilet paper and when we called desk for more we were told to call back in morning. Dusty lamps. Previous guest socks still in room. SOS blanket/covering was nasty (not clean) A good improvement would be a microwave and new toilet seat (it was pealing) and new carpet without gum smashed into it!

Convenient.

We like the location and clean room

Great place to stay with kids. Walkable to most everything and seemed very safe

Staff was super friendly, concierge was helpful. The room was nice, but did have a bit of a musty smell. Location was perfect for getting around.

I pay above the price there no room heating n after change other room there bed was not good hard to sleep as price I pay not satisfied so give poor rating

I booked this room to celebrate my husband 60th birthday and the advertisement said I can see the fireworks from the room and that is a false statement. The room was duty and old. I will never stay here again.

The water in the tube wasn’t flowing, and every time we take a shower fills up

Easy and smooth check in, staff was super friendly and helpful

The room was stuffy and moldy it was one thing to have it in 1 room but it was seen in multiple rooms. The building smelled moldy and looked like water damage. Will definitely not be coming back and hope i dont end uo sick from the exposure of so much mold.

The room provided to me was in very poor condition and showed clear signs of low maintenance. The overall cleanliness was unacceptable, and the room did not match the quality or description advertised at the time of booking. The common areas of the hotel were also poorly maintained, giving an overall impression of neglect. Additionally, the bathroom condition was particularly bad. It was unhygienic, poorly cleaned, and not properly maintained, which made the stay very uncomfortable. This is a serious concern, as bathroom cleanliness is a fundamental expectation for any guest. To make matters worse, I was charged extra money without proper explanation or justification. These additional charges were never clearly communicated to me at the time of booking or check-in. Despite raising concerns, the issue was not resolved satisfactorily by the hotel staff. Given the substandard room conditions, poor maintenance, and unjustified additional charges, I consider this stay unacceptable.

This used to be a great property. It is rundown, rude front desk, and screaming kids everywhere.

It was insanely loud, we have kids but the amount of screaming kids was a lot and the walls are the same thickness as a cruise cabin

Check in was fast. Staff very friendly

Room had a smell

Super clean, service is great, family-friendly

Very kid friendly hotel and conveniently located near Fisherman's Wharf. I appreciated the friendly, great area downstairs with activities for kids. The rooms were fun and clean.

This property is perfect for location, being right next to Pier 39 with a lovely view of the ferris wheel, although from our balcony we could NOT see the ocean. That was a bit disappointing. There were so many amenities, including a restaurant downstairs, called The Socialist with a good selection of food, and cute courtyard with fire pits, smores, etc. although we hardly had any time to enjoy these and it was too drizzly to really enjoy the fire pits outside. Overall, I'd give it 5 star rating, because of convenient parking and dining options. Ihop is perfectly situated right next door to start off the mornings right on a vacation. It was clean, but the view was disappointing. I got a balcony and it was basically useless. We also didn't have enough time to enjoy the games or most of the amenities, but it's a safe, family friendly option in a perfect location, easily walkable to the Alcatraz ferry pickup spot at Pier 33, which also was a factor in our decision. You won't be disappointed, but just know that the "balcony view" is a bit misleading. We could see just a bit of the courtyard.

Great location

I can’t wait to go back

Probably not a great place to rent multiple rooms. Policy on Expedia didn’t state that the parking credit was for the first night only. Led to many hassles trying to use the credits. Furthermore, room consistency upon entering was not great. The light switch was either right by the door for a couple rooms, and light switch did not work for other rooms. Rooms were also all very dusty. Expected the partial bay view to be a bit more beautiful but there’s more emphasis on the “partial”. For a 4 star hotel on Expedia, it felt more like a 2 star based on rooms and quality. However the resort itself had great entertainment. Problem was the pool cues were almost unusable and ping pong paddles were cheap. Paying a resort fee to not have anything maintained isn’t worth it. The gym itself didn’t have much either. Again, I’ve seen other 4 star hotels have better amenities than this one.

Additional charges were ridiculous. Some

This place is wonderful. Would definitely stay again!!

Family friendly and perfectly situated

The Zephyr desperately needs a rehab. The toilet did not flush properly, so we had to keep the lid off and manually lower the float each time we wanted to flush. The closet door was missing! There was no full-length mirror, which we guess would have been on the closet door. We talked to the front desk, but nothing was done during our 5-day stay. The hallway doors and doorframes were beat up, as were the elevators. Once fixed up, we would stay there again.

Game room was great for the kids

Really fun place. . Rooms are lovely and staff is friendly and very knowledgeable. I would definitely recommend

Very clean room and no smell at all and the front desk staff very helpfull.

A few suggestions to make it even better - get a smaller connect 4 game for kids - the huge one is impossible for them to play but they desperately want to play it. The chocolate for the s’mores is wayyyyy too thick. Provide thin chocolate.

air conditioner does not work. Otherwise everything is okay

Poor lighting. No one was manning the phone in the guest service. Over all ratings was ok, but I will not stay in this hotel again . The couches in the common area are dirty and some of them smells of human sweats.

Stay was quick but we have stayed previously and this time it seemed to not be as welcoming in the outside amenities but overall it was still a good stay and so accessible to pier 39

Location location

Great decor and really great location

Great

The handicapped room was large, clean, and mostly quiet. Had my Aunt been alone she wouldn't have been able to open the bathroom door. There was a button on the wall that did nothing and the door would not stay open. Also, the chair by the window is not safe for a person that can't walk as it is a center rod and tipped easily. It should be a chair with 4 legs.

I didn’t get a balcony view of the ocean but I got a view of the city and it was still so beautiful at night. It was my first time visiting and I fell in love with San Francisco. This was such a beautiful hotel. The next time I come I will definitely come here.

Excellent location.

Friendly and helpful staff, and the amenities are great!

Fn

Cute interesting structure

Love this place! Brought the whole family & adult kids, reserved 3 rooms, 2 nights & we had a blast!! Biked across Golden Gate Bridge & Played endlessly in the Zephyr Hotel COURTYARD!! Staff was VERY helpful & Knowledgeable!! TU 4 an awesome Thanksgiving!!

The staff is very helpful here. The rooms are comfortable.its a good location.

Comfortable sheets and bed, great location, fun in-house activities (games room, fitness facility, photobooth), friendly staff. I will definitely go back here if I come.back to SF

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The rooms

It was close to everything and had a great outdoor area with beautiful views of the harbor.

Fun atmosphere. Close to all.

Location

In the morning, there was no hot water for showers, but the front desk comped our resort fee. We walked to Peet’s coffee in the Boudin bakery and the cable car station on Hyde & Beach. We took the cable car to Nob Hill, where we enjoyed Grace Cathedral and the Fairmont Hotel’s art gallery and famous life-size gingerbread house. We’d hoped to eat dim sum in Chinatown, but ran out of time before we had to move our car by 3pm. Instead, we enjoyed a tasty paloma and margarita with shrimp tacos at Barrio in the November sunshine and splurged on Ghirardelli chocolate. Although we only had one brief night, it was a great time and will be back again!

Just the rest room there was a long black hair in bath tub. And also the parking was $76 i didnt like that. The customer service was excellent.

Very convenient place to stay. Great location.

Yes very nice staff.

Heater was not working. TC at the front desk was great.

Room was clean and roomy. The game area and fire pits were awesome. Met people from England and Germany.

The shower was super slow draining and it would fill up completely while showering and created a wait time for the next person.

Great location, tons of places to walk to. Smaller rooms, but staff was very helpful. Loved the s’mores for the boys! They loved the game room & firepits, game room & view of the Ferris wheel

Excellent front desk. Felt comfortable from beginning to end. Property and room very clean. Fun filled for all ages. Will definitely be returning.

Great room excellent location and very friendly staff I would definitely stay here again

Pure enjoyment! Location to activities is excellent.

Fun hotel! Fire pits and great games room

Room had mold, problems with breathing and AC worked sporadically Guest services was good and s’mores was fun

Customer support and guest services were bad.

Good

Staff was very nice and helpful during all interactions. The hotel was perfect, I had no complaints.

Staff were great, the property is clean and cute! Super close to the pier. Perks for restaurants and stuff and easy to book stuff at the hotel!

The parking lot guy made me back out onto the street rather then allow me to park my car and complete my check in I had prepaid for parking already

Nice location but balcony rooms are quite noisy and they wanted us to pay in order to checkin an hour early even though our room was ready. I understand it's their policy but $40 is excessive when almost all other hotels off this for free

Helpful staff and great location!

Very clean and well organized. And great staff very nice

great amenities, safe, room smelled a bit

Clean rooms, friendly staff. Great area to stay at

The vibe of this entire hotel was awesome!

Hotel smelled terrible upon arrival. TV did not work. Hidden resort fees of $30, plus tax per night, on top of a $75 per night deposit required.

Parking lot was secure. Security made frequent rounds. So close to the water front. Overall great experience.

The room was cute & bigger than we expected. We really liked the decor & theme. The staff was friendly & helpful. The whole set up & vibe of the property was really cool & relaxed & homey feeling. We would definitely stay here again

Clean room, location and friendly staff

The added hidden fees to the room charge. $30 a night for “Resort Fees” when that is not a resort. Its just a simple little hotel.

Convenient nice area. Connected restaurant has very good fresh food and nice staff 👍

First off, accomodations weren't met even though they where requested a couple of months in advance, and also called a week before to confirm amd stated yes we had been accommodated to the bay view, then we get to hotel and stated they could not accommodate, which was very disappointing, second parking fees are ridiculous, third resort fees weren't mentioned and all staff at the front desk are rude except for 1 didn't catch her name, all these fees should be added at the time of booking and not at the resort that way we are aware of all fees. Cleaning ladies were very nice, kept rooms clean everyday. To be a "resort" not even complimentary breakfast or even coffee.

Not particularly high end but very comfortable hotel - we had everything we needed and enjoyed our stay!

Kudos to August, who did our check-in and to Joni, who helped with parking our luggage. They were super friendly and welcoming!

Really enjoyed my stay here. Perfect for my trip. Room was great and the hotel is located quite central to the spots I wanted to get to.

Room was excellent - hotel has a great vibe and is super located to Pier 39

Game room was nice for friends and family and we enjoyed making smores by the firepits thankbyoubfor a pleasant stay.

Staff was nice but i asked for a room with an ocean view 2 months in advance and got a room with absolutely no view. I was kind of disappointed since i booked in advance and wento for my birthday. Also, ac did not work, kepg shutting off and when itnwpuld work the air was not cold.

The amenities for children were a great touch and the outside area with bonfires were very nice!

Great amenities and beautiful hotel

Great location, outdoor amenities and game room were a pleasant bonus!

Location is great but the place is tired. Peeling paint, bathtub chipped, no light in rooms. Common area is great though.

Fun hotel.

Two things I wish they would address: 1) Self-parking was expensive - it was even more than was advertised online. We didn't want to drive around to find alternative parking, and since street parking is permitted (for 2 hours), we felt stuck. 2) They charge for early check-in if your room is ready early. We were not asking for expedited room availability, which I could understand charging a fee for so that is why I didn't give five stars. What happens is that the line for check-in at 4 pm is long, which is not a great customer service experience. They could make it easier on their team and provide a better guest experience if when a guest's room is ready after 2 or 3 pm, they allow them to check-in with no fee.

The location was amazing and super close to everything within the walking distance! The hotel was super nice and clean and very kid friendly. We were there for a day and had a wonderful experience! I would highly recommend to anyone!!

Very convenient location.

Great ammenities and location

Spotless room, great location, good parking options!

Room was nice and clean staff was nice too

We loved this hotel for its fun activities and location. Will definitely stay here again!

Dirty hotel overall. Elevator broke the entire stay. Leaving one lobby elevator or a half a block walk to another one.

Lady at the desk was wonderful!

Awesome service

Staff was nice, clean place, close to fishermans wharf.

Parking was a pain, expensive too. Very nickle and time.

The balcony view was ok.... however it wasnt the best view! Staff where very rude.. especially the guy who was supposed to help with suitcases etc.... huffing and puffing for doin his job! Parking was confusing and over priced and no clear instructions to get out of car park as everywhere u needed a hotel key... so if u turned up earlier than 4pm... u were screwed. Rooms full of black mould and small double beds so really not enough bed room for 4 people.... awful sleep. Hotel surroundings full of homeless and junkies!!! Over priced and be aware that each night you are charged $30 for "complimentary " wifi and smore kit ... wifi crap and smore kit was minimal....tiny piece of chocolate... smashed up graham cracker and 2 small marshmallows. Would highly recommended staying further away as your literally only paying a premium for area in pier 39. . Beds cracked and broken and warn out.... they paint the bath cracks so when ur having a bath... pieces of paint are floating aroung.... no microwave and small fridge.. really disappointed.... cleaners pleasent enough but main check in and porter... extremely rude!!! Especially when u ask to leave suitcases.... 2 main lifts... 1 always broken (which isnt good when u of my family cant do stairs due to disabilities and we are on top floor!) Also games room out of order for 24 hours due to "private event" they care more about tips and money than the actual service they are supposed to provide

Game room was amazing. Very convenient location. Free smores were great.

Close to everything

Amazing

Yes

Great view

So very close to the Pier and was very close to all the major transportation.

Location is very convenient. Ample parking. My go-to hotel when I stay in San Francisco.

Clean room

Bonus was the smore kits

Clean & safe.

Hotel was great. Conveniently located near pier. Friendly staff.

Hotel is very well located walking distance from pier, shopping and much more other activities really recommend stay here the only thing I was not satisfied with was the parking charges I think hotel guess should be able to either not pay or pay lower price $64 to park your car at the hotel is really expensive when you already paying pretty good price for the room. They should change that for me is really bad feel that stealing my money. But other than that great hotel.

Close to the pier, and friendly staff. We didn’t have a balcony or a real view.

Amazing game room! Nice staff

Enjoyed staying in the hotel! Perfect location, nice staff! Thank you!

The location was fabulous, The room was small and dated with very loud air conditioning! Staff were friendly and water, fruit etc at reception was very much appreciated!

Very nice location, easy walking to great restaurants, staffs are friendly. Lots of games to play.

Great location

Located within walking distance to lots of attractions. Hotel has games and outdoor lounging for hanging with friends and family. Nice restaurant attached to the property for a quick beer and taco

The room was clean. The beds were fine. Having a balcony was wonderful after a long day of work. However, noise of air conditioner was a bit loud. Also never completely cooled the room. The closet door was missing, the tub looked like it was going to fall apart, the drains were struggling, lots of mouse traps which was unsettling. The outside courtyard is terrific! Lots of fun things to do! I do want to recognize a staff member. Prince is the nicest bell person. He prayed with us, talks and laughs with us. Truly is outstanding and is one of our favorites at the Zephyr. A main reason we stay.

Our room and bathroom was clean. The room was mode industrial, comfortable, window view was a hotel across the street. Only a couple things toilet seat sliding around and the bathroom fan turned on after about 30 seconds. Plenty of elevators and nice open parking above street and wharf. Around the hotel and the wharf was clean, almost no homeless, we seen about two over the three days here.

First, I’d like to mention that the check-in process was smooth and the staff we interacted with were kind and helpful, which we appreciated after a day of travel. Unfortunately, the condition of the room was quite disappointing. The space felt stale and overly warm when we arrived, and the air conditioning unit was extremely loud, clearly in need of maintenance or replacement. It ran throughout the night, making it very difficult for us to sleep. More seriously, we discovered that every time the toilet was flushed, sewage would leak from where the base meets the tile floor. We attempted to contact the front desk, but there was no answer. The following morning, we reported the issue and were moved to another room. However, we had to move our belongings ourselves, and the new room also had issues, it was still uncomfortably warm and the shower was covered in visible mildew. I spoke with the manager, who offered to remove the daily hotel charge. I appreciated this gesture, but I must express my disappointment that for $800 for a two-night stay, the overall condition of the rooms was far below expectations. While the location of Hotel Zephyr is excellent, the upkeep and cleanliness of the rooms were not reflective of the premium price point. There are certainly more modern and better-maintained options in the area for the same or even lower cost.

Very convenient for tourists

They had no coffee shop or breakfast

Cosy

They charge you more for use of facilities that we never used

I had the ocean view. clean room, staff is very friendly

Will be back!! Great hotel!!

Great location with so many attractions walkable from the hotel. Loved all the games.

Very nice hotel and family friendly

Excellent restaurants nearby. The hop On hop off bus was great. A must do. 👍 The staff were very helpful. The rooms clean and the bed was extremely comfortable. We loved the outdoor courtyard and the games room. We would definitely recommend and would stay there again.

The location was great. Very close to the piers. I think it was. Little overpriced for the quality of the rooms.

The property itself is okay, but the management is very inflexible. I had to leave earlier than planned and they refused to refund the unused night. Unfortunately, I would not recommend this hotel.

Location was great, but the room was not kept up to par cleanliness-wise. Room also looked nothing like the pictures on the site. Sheets smelled used, shower and sink water pressure was very weak. Could barely wash my hair! No ice on our floor, no coffee in hotel. We were happy to see all the games and outdoor firepits, but had no idea that they would tack $30 per night to our bill for these "amenities"? I booked a room for $188.25 per night, and with $60 per day parking... but my entire bill - was 987.48. Seems very high for what i got.

Great amenities and very friendly staff. The location was perfect to walk around at Fisherman’s Wharf.

The everything from the courtyard, to the room to the lobby itself we're immaculately clean and inviting. Pier 39 was super close, it was nice being able to go eat and shop and be less than 10 minutes away from our room walking. It was also really quiet for being near pier 39.

It’s a decent hotel to stay at overall. We were offered two water bottles and a s’mores package, but unfortunately the firepit was off so we didn’t get to use it. The room itself felt very average — we booked a city view but ended up with a view of the parking ramp, which was disappointing. The in-room amenities were fine, but the sink design was inconvenient since the faucet was so short and close to the basin. Like other hotels with heat pumps, we had to rinse the AC filter ourselves because it was caked with dust. When we first entered, the room smelled moldy and not fresh, which affected the comfort of our stay.

The property is clean, staff is friendly and helpful. Access to area with fire pits, activities and a bar is excellent. Please consider leaving fires in past 10pm if people are still outside. Close walking distance to tourist destinations made it easy to get to bus tours, bike rental and ferries. Highly recommend this hotel and would stay here again.

Great location

Close to Pier 39. Accommodating staff. We enjoyed our stay.

Most of the furniture was stained in the room and lobby. Great common area with lots of games. Bathroom was clean but cramped. In our room we listened to water draining within the walls 24 hours a day. It was noisy but if you imagined you were next to a stream, it was tolerable.

Great location

The room I stayed in was okay. The staff were friendly and lots of shops within walking distance

Hotel seems dated and kind of worn down and the bathroom cleanliness was not good. There were spots of black mold in tile grout for the bath tub. There were also chunks of grout missing in between the tiles. The room was OK. the air conditioning worked well and kept the room cool. The carpet in the room could also use a deep clean. The balcony is nothing special: you get a partial view of the Fisherman’s Wharf (from the 3rd floor) and the big Ferris wheel. Hotel staff was very friendly and professional, however. The mini fridge kept my drinks cool. Overall, the location is great and the staff is friendly. But the bathroom killed the vibe for me due to the mold.

Do not stay here! HIDDEN FEES THAT WERE NOT TOLD AT CHECK IN! I pre paid over 600 for 2 nites was told $29 parking for nite 1 and $75 for nite too I have a charge for $186? Plus $250 hold! DO NOT STAY HERE! Room outdated wires coming out of the outlets. Great location but there are other very nice hotels around!! NEVER EVER EVER AGAIN!

Room shades were totally broken and ac unit didnt really work.

Our room smelt damp and musty on arrival and although the air conditioning was on its was extremely hot. The room was run down. They offered to move us to a Smaller room but it was no different. They provided a fan but as the windows couldn't be opened it wasn't much help. We all ended up with runny noses and a cough which I believe was from the mouldy and dirty air-conditioner. Shocked with the daily $30 guest amenities fee for very little amenities. It was a good location but the rooms are in desperate need of a renovation with more practical placement of power points etc. There air-conditioners need urgent attention and thorough cleaning.

Walking distance to tourist areas, in-house options for activities like table tennis, blocks, firepits with smores

Easy access to wharf, partial ocean view, staff did offer a room on higher floor though wasn't ready till 4:00 Pm... once in the room, it was still dirty with dirty cups, soggy floor, and wet dirty towel under air unit. Some of the pillow had stains on them. I will not be back

Great staff with lots to do within walking distance

The room was comfortable. We had an amazing view.

Great hotel! Really close to Pier 39 and the customer service was fantastic.

We liked this property as it had a great location and the facilities downstairs in the courtyard were fantastic for the kids and the kids end of a long day of sightseeing!

It was a decent hotel. Not really worth the price, but the location was good for what we needed. Most of staff was friendly. It’s an older place that could use some upgrades to the rooms. But it’s California, I’m told everything is overpriced. And after experiencing it, I believe it’s true. Lol Still had a good time so that’s what matters.

Saw a mouse in loby

Great location, is a pity the attached cafe didn't look after guests of the Hotel. We found they charged 3 x the price of a drink from the bar than we found by walking 300 metres down the street.

The hotel photos are deceiving, we stayed in the most expensive room and were super disappointed with the broken shower fixtures, outlets that didn’t work, different cheaper furniture than photos, poor TV service, overall a poor experience. Would not recommend!

The people at front desk a very rude and the A/C dies not work. Tgey came to check it and the filters were so dirty and all aroung the filter. The guy took the fikters to clean them, but never cleaned around it. Terrible service and when I complaint they got cery rude. Everyone, except the bellboy was not. The bartender acted as if he was doing me a favor by selling me something and when I said something he got defensive.

It was a good hotel for family vibes. Furniture and room were old. The tv glitched and didn’t work great so it was annoying. The faucet fell while showering. Beds were extremely small. Other than that, the hotel had a ton of entertainment. Game room, bonfire and a restaurant nearby. Idk if I would stay here again, I expected it to be more newer.

T

But we hope to come back next year

If you know Fisherman’s wharf you know it is not the glamorous tourist location in the world. The hotel is very close to the major attractions and even though you can’t call it cheap, it is an option for those on a budget wanting to stay in SF. SF is generally overpriced