San Francisco Marriott Marquis

The water bottle filling stations near the bathrooms on the lobby floor are a fantastic feature that I really valued. But I only discovered them right before checkout. Nothing against the bottled water options for sale on site, but if there are bottle filling stations it would be great to know because I add electrolytes to my water anyway and use my own water bottle to cut down on waste. So I really value having the option to refill my water and cut down on waste. Other than that small detail the property was absolutely fabulous!

Vvvv. Bbb bbb bbb. B

Nice rooftop lounge

Great location and views

Superb

Good

Location was great. We loved the bar on the 39th floor. Beds were great.

Superb

The room name said it's a suite. So I was expecting there to be two rooms, i.e. there's a door in between the bedroom part and the living part of that room, but there wasn't a door. It was very open. It would have been better if there was a separate room with a wall and door.

Prices at BB were unreasonable for a beer. Other than that, everything else was great.

Exceptional

Clean room, friendly staff, good breakfast selection.

Amazing place to stay. We got in at 10 AM from our early morning flight and checked in to simply drop off our luggage only to be surprised with an our room ready. We were so happy, for we got to nap for 30 minutes before exploring the city. Customer service here is top-notch.

For a large hotel, in the heart of a touristy area, it was very quiet. The elevators were efficient even when my convention let out 1000 people at once. Having water stations and a small market with a microwave was really helpful when we didn't have time for a full meal. And being across the street from a grocery was super helpful also. Additionally, when I requested foam pillows because of an allergy to feathers, they initially said they were out of them, but 30 minutes later I received 2. This saved my night (and money as I would have had to go purchase a pillow for the rest of my stay). One of the two beds was a little worn in; dipped in the middle. However, I really have no other complaints. I have been travelling a lot recently and this was a very comfortable stay.

For a large hotel, in the heart of a touristy area, it was very quiet. The elevators were efficient even when my convention let out 1000 people at once. Having water stations and a small market with a microwave was really helpful when we didn't have time for a full meal. And being across the street from a grocery was super helpful also. Additionally, when I requested foam pillows because of an allergy to feathers, they initially said they were out of them, but 30 minutes later I received 2. This saved my night (and money as I would have had to go purchase a pillow for the rest of my stay). One of the two beds was a little worn in; dipped in the middle. However, I really have no other complaints. I have been travelling a lot recently and this was a very comfortable stay.

I strongly advise against considering this hotel for your stay. The staff is terrible and deceitful. We made and paid for a reservation for a room with two beds, but when we arrived after a long journey with two children, our room was not available. The receptionist, Max, insisted that we cancel the reservation ourselves. After a brief conversation, he told us he would take care of it and assured us that we would get a full refund. However, he misled us, as he canceled the reservation citing that we didn’t show up, and now we only received 50% of the room cost back from http://Booking.com. Horrible! Horrible! Horrible… Stay away from this hotel! I strongly advise against considering this hotel for your stay. The staff is terrible and deceitful. We made and paid for a reservation for a room with two beds, but when we arrived after a long journey with two children, our room was not available. The receptionist, Max, insisted that we cancel the reservation ourselves. After a brief conversation, he told us he would take care of it and assured us that we would get a full refund. However, he misled us, as he canceled the reservation citing that we didn’t show up, and now we only received 50% of the room cost back from http://Booking.com. Horrible! Horrible! Horrible… Stay away from this hotel!

The front desk staff was very kind when I was checking in. It was a very quick process. My room was also very clean and felt very comfortable while I stayed there. I also loved that it included a sound machine for when it was time to sleep!

I strongly advise against considering this hotel for your stay. The staff is terrible and deceitful. We made and paid for a reservation for a room with two beds, but when we arrived after a long journey with two children, our room was not available. The receptionist, Max, insisted that we cancel the reservation ourselves. After a brief conversation, he told us he would take care of it and assured us that we would get a full refund. However, he misled us, as he canceled the reservation citing that we didn’t show up, and now we only received 50% of the room cost back from http://Booking.com. Horrible! Horrible! Horrible… Stay away from this hotel! I strongly advise against considering this hotel for your stay. The staff is terrible and deceitful. We made and paid for a reservation for a room with two beds, but when we arrived after a long journey with two children, our room was not available. The receptionist, Max, insisted that we cancel the reservation ourselves. After a brief conversation, he told us he would take care of it and assured us that we would get a full refund. However, he misled us, as he canceled the reservation citing that we didn’t show up, and now we only received 50% of the room cost back from http://Booking.com. Horrible! Horrible! Horrible… Stay away from this hotel!

It was fun

Everything great

Nice room but not good restaurant or bar.

Superb

Check in waiting line was too long. Parking was expensive

The front desk staff are not very friendly. No room service, and if you do order door dash, they will not bring it to the room you have to go down to the lobby to get it. The food in the restaurants was subpar.

Everything

This hotel is very nice.

Superb

Poor

Love this hotel

Clean rooms. Good friendly staff. Many food options in and around the hotel.

.

Very slow check in. We were put in a handicapped King room that I did not request. The mattress was horrible. We had club access and at no point did they mention that Friday - Sunday nights (weekend) it would not be open at night throughout the booking process or when we checked in. We were given a business card that had the schedule but nowhere on that card that it clearly state ( club closed on Fri/Sat/Sun nights. So disappointed after coming from an all day Napa/Sonima tour expecting to get a bite to eat prior to returning to our room to shower and go to bed for tours the next day.

Great location, their lounge the view is amazing! Room is spacious, only downside is no mini bar or room service.

No bar

Exceptional

Nice hotel

It was a very nice place. It was expensive. It was also too far from the Pier 39 to walk back and forth.

It was a very nice place. It was expensive. It was also too far from the Pier 39 to walk back and forth.

Exceptional

Can’t beat the location when having activities a the Moscone center

Very smooth valet parking experience. Efficient early check in. The View had a relaxing atmosphere with friendly service.

Very smooth valet parking experience. Efficient early check in. The View had a relaxing atmosphere with friendly service.

For a second I thought my room had a waterfall, but it was actually the restroom making noise, did not get good rest—which became soooo annoying that it ruined the whole experience,

Exceptional

Nice hotel and friendly staff Pricey

Pricey

Never stayed fraud charge listed with my husband Roger key and Amber Beeson banks and credit union for identity theft fraud!

The hotel is excellent. Everything was great.

The hotel is excellent. Everything was great.

Horrible pillows i'm call

We had a beautiful corner room with a beautiful view. The room was clean and beds were very comfortable. My room was ready when I checked in which was very appreciated as we were traveling with my 87 year old mom. I felt very safe as The Marriott had security and you needed you hotel key in the elevator to get to your floor. Overall, we had a very good experience. The bell man was very helpful with directions and showing us how to get to the Warriors game on public transit. The $100 dollar fee for parking my car was ridiculous. I feel like if you are paying for a room, parking should be free or at least at a reduced rate.

We had a beautiful corner room with a beautiful view. The room was clean and beds were very comfortable. My room was ready when I checked in which was very appreciated as we were traveling with my 87 year old mom. I felt very safe as The Marriott had security and you needed you hotel key in the elevator to get to your floor. Overall, we had a very good experience. The bell man was very helpful with directions and showing us how to get to the Warriors game on public transit. The $100 dollar fee for parking my car was ridiculous. I feel like if you are paying for a room, parking should be free or at least at a reduced rate.

Dry clean , very nice hotel. Sabina at the front desk was very helpful and professional.definitely recommend

Exceptional

Horrible desk manager refused to respect her staff’s waiver of a “no show fee” that was obviously an unintentional double booking. Agreed at check in and had Expedia call— they couldn’t get through and the manager over-ruled and charged us $1,900 WHEN THE STAFF ACKNOWLEDGED THEY WERE OVER-SOLD AND WE WERE DOIGN THEM A FAVOR. The manager’s response: that’s why you shouldn’t use Expedia!!!! Great travel partner, Expedia!

Staff was warm and welcoming; very clean room; comfortable bed and great shower. There is a Target nearby and a growing number of restaurants.

Exceptional

Rooms were nice and staff was friendly only downfall is we couldn't get to the view lounge. It should be a bit easier for guests to have more access than people that arent staying.

Staff and security where excellent

Exceptional

Cleaners of bed and bed sheets No drinking water Nortroomservice

Superb

Great

Great

Nothing poor room and service Room, service, valet car parking charging 200$ which is insane

Great room, great staff

Very beautiful and very welcoming

One of the top place to visit when back to SF, its people were super friendly and professional.

Friendly, helpfull staff. Very central & great amenities. Awesome gym for the fitness freaks!

Convenient location

Excellent

Room, amenities, bed, view were impeccable! Parked across the street because the parking fee is ridiculous! Trying to find a way to drive into the front part of the hotel feels like walking into a death trap. I’ll just uber in next time.

The Staff at the front desk was extremely pleasent with me. Bell man was also very kind and sweet and gave us advise on what bars to go too. Rooms are clean and tidy. I would for sure stay here again.

Good

I liked how the hotel was clean from inside and smelled very good. I don’t like how people already pay a good amount of money for the stay and we still had to pay EXTRA for parking this hotel has 0 parking unless it’s valet parking and for people who have big cars like us the charge for valet was 200 a night which is ridiculous. This hotel should have a parking lot for all of its guest . Not just valet parking .

Absolutely nothing Filthy dirty room and the manager didn’t care

Every thing was wonderful.

The location was good as we were able to walk to the Giant's game and to SFMOMA. The room was fine. It was an average room that you would expect if you were staying at a chain hotel. I booked through Booking.com and was given a rate inclusive of taxes and resort fees. When checking in, the front desk added a required $30 "hotel food and beverage credit" to our room rate and said we could spend $20 of it a the hotel restaurants. The prices at the in-hotel "Grag & Go-Mission St. Pantry" were high- $9 yogurt, $12 sparkling water, $10 still water. So the $20 didn't go far. Additionally, if you want "enhanced wifi" the hotel charges $19.95/day Valet parking is $95/day. I recommend parking across the street from the hotel instead. We paid $35 for overnight parking.

No room service.

Location

No real service or amenities, also paid Expedia $50 ahead of time for parking. Wasn’t notified that it was valet only, my key was my phone so they couldn’t valet it, wouldn’t provide refund for parking either.

Checked in early. Smooth transactions and great Customer service experienced. Room was clean and very spacious. Will stay again. ❤️

The hotel itself exudes elegance, from the stylish lobby to the beautifully appointed rooms. I especially loved spending time at The View rooftop bar—sipping cocktails while taking in the breathtaking San Francisco skyline made for unforgettable moments. The combination of a luxurious environment and panoramic city views made this stay feel like a true getaway. I can’t recommend this hotel enough for anyone looking for comfort, sophistication, and a touch of rooftop magic in the heart of San Francisco!

Good

Excellent

room was clean and ready

Have stayed in this Marriott every Christmas. This room was disappointing. Not huge issues but not what I would expect from a Marquis. There was a metal closet that squeeked and slammed shut every time it was opened and it was just set against the wall. The lighting was insufficient. The faucet was too tight and made a grinding sound every time it was turned on. Air conditioning was almost nonexistent - thankfully the windows opened. Good: All the elevators were working with little wait. Restaurants were open regular hours it appeared. The floor we were on was quiet. Water refill was available but no recycling waste in the room. Check in and out was easy. Good location. It just seems the overall quality of your rooms has gone down.

Really nice room, especially for the price. Best place to stay in SF

The rooms are clean and the staff were awesome super friendly.

Check in was super speedy! Really nice hotel with lots of amenities and clean rooms.

They were rude and tried charging me again I had to be the one to be like I already paid why am I paying again it just was suspicious to me I would not stay here again and the trash was full when we got there so I question how clean it really is Parking, staff

I stayed at this hotel and while the room itself was fine, the valet and customer service were extremely disappointing. At 3:30 AM, during an emergency, it took over an hour for valet to retrieve my car. Throughout the process, the staff had a very poor attitude and showed no urgency or empathy for the situation. This was by far the worst valet and customer service experience I’ve had and seriously impacted what should have been a smooth stay. I stayed at this hotel and while the room itself was fine, the valet and customer service were extremely disappointing. At 3:30 AM, during an emergency, it took over an hour for valet to retrieve my car. Throughout the process, the staff had a very poor attitude and showed no urgency or empathy for the situation. This was by far the worst valet and customer service experience I’ve had and seriously impacted what should have been a smooth stay.

Amazing views, great drinks, beautiful ambiance

Was was clean and nice space

Staff very not friendly, doesn’t know how to smile and doesn’t help resolve any issues

Clean room, accommodations were great such as bell service, valet parking, and customer service.

Outstanding

very nice thank you

Well planned and executed Lack of water, slippers and gowns

Clean cozy room and friendly staff

Beautiful property, fantastic service

Always love staying here

Pricy

Very nice hotel staff

Nice property! Courteous and friendly staff. Joshua at the Front Desk was exceptional! Thank you!

Fine

Great, very clean.

The staff and management were excellent.

Staff Support was awful. The desk associate amd Manager(Parwinder Kaur) were very rude and difficult to deal with. I experienced almost an hour of interrogation from both women who constantly asked me for a confirmation code for my stay. This is in addition to me providing my Driver's license and a receipt. I had to finally resort to contacting Hotels.com to inquire about a confirmation number. After asking the manager Parwinder for assistance, she approached me aggressively, raising her voice and drawing attention to me with other customers looking on. This was absolutely the worst experience I've received since using Hotels.com. I truly feel this was a discriminatory act. After this experience, my wife and I will not consider staying with Marriott Marquis again.

Excellent

Nice room

Million dollar view. Enjoyed salad and signature old-fashioned plus crème brûlée and espresso bourbon martini which was amazing. As I was getting dessert, a server noticed one of the window seats open and asked if I would like to move from a bar table. Finishing the evening in a crushed velvet chair with that view was spectacular.

A proper conference hotel, it has all of the amenities you could wish for. It is pricey and very busy with events in the evenings.

The staff were welcoming and helpful. I didn’t get a chance to grab a bite, but the menu options seemed delicious. The bed was comfortable, the room was spacious and enough storage for a short stay. The only two things — windows need cleaning and the shower puddles which was not pleasant. It did mean shorter showers! Other than that - great place and would recommend.

Great location. Food, drinks and parking at hotel are way overpriced. Several cheaper food and drink options in the area.

Clean and well located No real problems ... maybe the layout is a bit confusing

Marriott has ads about the restaurant being open till 12 am on Sunday. Go there at 11 pm and was told last call is at 10 pm. I was so hungry that there was no way of getting any food. One of the servers went out of her way and got some chips and cheese to go.

Perfection at its best! Best bar with the best view!

For the price, this was a crappy hotel. Everything eas out date. It was very busy and very noisy.

Early check-in was appreciated. Great views and location.

Location is great. Rooms were a bit dated.

Lots of little hidden charges such as destination tax at $30 a night. Breakfast was a buffet but very limited and not worth the $42 charge…

No restaurants open for lunch, exirbitant prices

Great place. Had issues with valet and they fixed it. Wonderful place.

Nice hotel

The woman that checked us in was wonderful

Nope

Beautiful views from bar and our hotel room. Close to Chinatown. Easy to get transportation. Parking across the street if you have a car.

Coffee pot was not coean

The property was selling drinks at a crazy mark up. $18 for a beer!!!!! Insane! Wish Marriott wouldn’t take advantage of their patrons, by gouging them for crazy prices on drinks

They don’t have the tv control I call room service to bring one to turn off the tv

Bedroom floor was dirty and refrigerator did not work. Lobby bar not very enticing-top floor bar lovely but unfortunately not open afternoons which would have been nice during air show

The most egregious situation I experienced was the day after my check-in, I was in a wedding. We had multiple rooms for guests of the wedding, and the grooms had booked a large suite (Elite members) to get ready in for their entire wedding party. They put everyone's name on the room so that we could get keys at the front desk (the elevators only work if you key up). The day of the wedding, I realized my key didn't work so I went downstairs in my pajamas because I was attempting to get up to their suite to get my hair and makeup done. The front desk man immediately started verbally berating me because I didn't have my ID. I said, sir, I'm literally in my pajamas???? And I'm a guest here with my own room, why would I need to show an ID again? It was very obvious I was in bridal pajamas. He immediately was so aggressive with me. I totally understand hotels have policies and I am happy to abide by them but to start the conversation so aggressively was crazy. San Franciscans truly are a different breed of human. Also, they don't take Apple Pay in 2025. Bizarre experience, terrible people, would never recommend.

Parking-na. Took waymo and uber

We had a nice stay. The valet parking is so nice and made me feel good my vehicle was safe. The city view was beautiful and the rooftop bar was amazing. I just wish they had a microwave in the rooms.

Was charged two time of parking and they gave the car to someone with out the ticket

When we checked in our room we saw that is was on the 4th floor of a 39 floor building that was placed very far from the elevator, which made it feel like a ridiculous cruise like atmosphere to get to the room and we discovered that the room had shower curtains in the bathroom. When we went to the front lobby to try to change our room to one with a sliding glass door for the shower we were told that the standard king beds don’t come with this feature and that Expedia had misled us, and that to get what we expected we would need to pay an additional $150, so this made the new total $491. This hotel definitely does not warrant this price point in SF, we don’t recommend staying here if you’ll be spending $500 a night, Additionally I want to note that our “upgraded” rooms AC was not working and that there was a pile of dirt and bugs in the room and the bed and pillows were very uncomfortable. Don’t stay at this hotel.

Great choice for Downtown San Francisco. It’s near everything, including BART

Check in was disastrous and hotel has refused to release holds after three weeks

The hotel is absolutely beautiful! The location is perfect especially if you're going to the Chase Center. I would definitely stay at this location again

nice

Great, wish there was room service or more food options

room was clean and updated- staff was wonderful, friendly, courteous and went out of their way to make us feel welcomed. the view from the view lounge was awesome- would definitely stay there again.

Great hotel, staff was friendly. Parking is a bit expensive but there’s no way around it.

When I checked in, the front desk attendant said that they didn’t have any more king rooms available and offered me a queen room. I declined. He then took quite a long time to find one. Meanwhile, many other guests were being checked in while I was standing waiting. The room he finally gave us was quite small and had engineering and mechanical equipment in it. Clearly someone was working on the room. After a few minutes in the room while my finance was on the phone with the front desk person, the mechanics used a key card to open the room. The front desk person didn’t know what was going on. When I get back downstairs, we had to wait for another 20 minutes while they sorted it out. I asked to cancel the reservation because the experience was ridiculous. Instead, they offered us a different room. I then reiterated my desire to cancel the reservation because I had had enough. They did. Oh, and it was my finances birthday weekend. Won’t be staying there again. Won’t recommend anyone else stay there either. Very poor overall experience.

Good

Super nice & elegant hotel

SAN Francisco suffers after the pandemic but it’s getting up on its feet. You don’t see homeless people everywhere anymore but the streets around the hotel could use a thorough cleaning. The hotel is well located if you are on a shopping spree. And easy to get to the pier or around. Great staff and service! It is a Marriot after all

I had a very good time at this hotel, and everything checked outstanding. Unfortunately, I had to lower the staff and service score to just good because of the service at the roof top. Without a smile or introducing herself the server took the order, and then stated "I need a credit card or room number", and so I thought: "we don't use 'please' anymore?". Probably not a huge deal, but enough to be noticed. Thank you everyone else for the great service!

It has hidden fees

Went to the view lounge, great view, but there was a hair in the food. Super over priced food at the view lounge, especially since there was a hair in it. Would recommend the hotel, but not eating there. Breakfast was 42 dollars a plate for a basic hotel breakfast, which is usually free at a hotel.

The room was very spacious for a hotel in San Fransisco which was nice and it was so easy to make our way around the hotel. The only thing that put me off the overall stay even a little bit was the woman working the valet desk had the worse attitude and was insisting that I still had to pay the mandatory $91 valet fee even though I’d already prepaid for it through the app. I understand that maybe she misread my room charges but her attitude towards the whole situation was so off putting.

I liked that is was close to the ball park. Someone was blowing leaves at 6 am and we could hear it in our room. Also no pool

Our room was spacious, clean, and comfortable. The breakfast was delicious and had plenty of options: veggies, fruits, baked goods, hot meals (eggs, sausages, bacon, pancakes), dairy. The bar had a good design and a beautiful view. Very nice stay, we had everything we needed.

I stayed in vineyard view room. I couldn't open the curtains at all because all the rooms could see each other.

Big lines only 1 receptionist service. People are very tired they want to go rest not stand on line 20 min

The hotel’s security officer, Samar, was incredibly knowledgeable of the area. He gave us tons of tips and tricks. There was a particular night shift staff member who was very impolite and apparently hates his job. We missed out on $40/day in hotel credits for services because he didn’t tell us about it, but documented that he did. He failed to mention several perks of staying there.

Clean

I loved that this property was centralized and close to all our needs. I think the next time we stay there we will get a room on a higher floor. It was a little noisy from early in the morning. I think there was a blower at 6am in the morning that went on for about 45 minutes and then other landscaping work. Also you can hear a lot of people talking below.

The A/C disnnotvwork in the rooms .its was awfull . The didnt clean our room once . The surroundings are awful

Beautiful hotel close to Oracle Park, Chase Center, shopping and dining.

The room was clean, the staff was exceptionally kind and helpful. Our room overlooked the city and it was a quiet stay!

This has become my go-to for my work visits and family visits. Wife and I are bodybuilders and the gym choices in SF are super dirty, crowded, and spendy for a day pass. This hotel has a great gym. The main reason we try and pick this hotel every time. The room is great and clean. Service is good. I asked a few times for a microwave for the room and they say they will bring one up, and that has yet to happen.

1min walk distance to shopping mall. Valet parking might expensive. Don't like the bedding, old man small. And quite noise outside the alley

Super friendly and clean. Great location in San Francisco.

Nice hotel

I called in to notify the staff that my flight wa delayed. She was so rude to me and did not even give me the option to extend the next night . I will not be staying in this places and I was questioned about the authenticity of my bonvoy membership!! I really hate this experience.

Great location. Worth paying extra for the good view

Incredible view and great staff.

Great location and the city view room was amazing

Quick check in. And early which was great for getting to the game.

Good hotel close to everything. Good transport

Nice place. Very clean staff is helpful and courteous

This hotel is HUGE, but still had extremely good and small hotel level service. We arrived early, and thankfully, had a room ready! Our room on the 28th floor was the biggest I’ve seen for a standard room in a downtown hotel. It was modern, comfortable, and was very quiet! Our view was stunning, and the elevators for us up quickly. Gym was the best I’ve ever seen in a hotel! So many new machines. The destination fee is a bit of an annoyance, but it was easy to use the $20 room credit. We often picked up dessert before we headed back to our room. Safety was also top of mind here. We felt extremely safe with the hotel security team explicitly visible, a nice perk in the SF downtown area. We will definitely stay here again when our travels bring us to SF!

Nice high-level bar. Happy with our choice nice hotel.

Everything was great! Once, I enter the main lobby, I was greeted by staff members.

But let’s start: The check in starts late (4pm); the parking is already sold out by the check in time (maybe from being occupied by guests from previous days or very limited spots); the check in line is huge (I felt like I was in Las Vegas); the bar close 00:00, so if you have somewhere to go and just got to your room 5:30pm and rush to get ready, you probably wont be able to go to the bar before you go out nor when you come back around that time; They also mess up with reservations (room w/ king bed or room with two beds, they will give you whatever they have); They won’t reply Expedia messages either; The location is kind noisy (like a train track sound every few minutes) and felt a little dangerous.

Excellent

No room service, unacceptable

I loved it!!

It was clean, staff were very friendly and helpful!

I enjoyed my stay. The hotel is conveniently located to everything. The hotel was nice and clean and the staff is very friendly and helpful. I was very impressed with the large room and amenities. I will definitely consider the hotel for future stays.

Excellent Hotel

Always enjoy coming to this place for special occasions.

It was a nice place

Close to everything.

Not a fan of the management, the lady I spoke to was rude and ruined my mood prior to checking in. Check in host was super sweet the room was clean and the view was amazing. Other than the supervisor being rude (on the phone, it made me uncomfortable about checking in) I had great experience.

N/a

Staff was great and the hotel is nice.

Very great experience!! And amazing staff !!

Beautiful and clean lobby Hotel cleaning staff is very unreliable. We were missing our bags and it took multiple requests from us to give us back. After cleaning room, staff came back and opened the door. She was upset that we were in room. Don’t explain why she came . Front desk has long long waiting line

Ashar was very accommodating and welcoming at check in. Rooms were roomy, good layout and amenities like coffee, fridge and ice bucket are in a specific area.

The room was nice updated and clean. That’s really all you could ask for.

Booked this hotel for the lounge bar views that they constantly advertise, however no one informed us that is was closed for a private party, very disappointed.

Hotel was nice but nothing overwhelmingly great about it. Very busy, so that may have affected the experience. I have stayed in nicer resorts in SF but it wasn’t bad either.

Great

Loved it!

Very nice stay

Nice rooms easy to get Uber. Places to eat nearby

I arrived and asked staff for a bottle of water or food and was told they don't have either. I should '...go to 7-11 at 11pm at night, they were pretty sure one was close by'. The M Lounge was closed the entire time I was there, food nearby was good at Ippudo and Dellarosa.

There was not enough parking and so we had to park offsite in an area that is not conducive with walking alone to park and retrieve your car

Love Marriott properties, this one was nice. Room was mostly clean, (all the typical surfaces and areas were clean) the top of the shower had was coated in dust, there was some sort of vent/exhaust in the shower, if you looked inside it was caked full of dust and definitely hasn’t been maintained in a while. You could definitely tell at one time in this rooms lifetime it was a smoking room, definitely wasn’t as fresh as I would typically expect from a Marriott property. The M-Club was great although kind of dark. Staff was super friendly and helpful.

Our stay was nice but very expensive were it was unnecessary. The drinks were weak firbthe price

Nice place to stay to access public transport and get to the stadium

Fantastic location, close to public transit, great food, and coffee. Room was very clean and the beds were very comfortable. Only issue (kinda big) is the valet only $90/night parking. We ended up using the Hearst Parking center nearby ($35/night) instead. I get that it’s common in SF for bigger named hotels to charge a lot for parking, but just because it’s common doesn’t make it right. Didn’t outweigh the positives though and we’d definitely stay here again.

No issues at all. Staff was great and accommodating

Great stay!

Great huge hotel

The hotel is nice. Amenities were up to par. Staff was ok at check-in, could’ve been nicer but not splitting hairs over it. Overall, good stay. My 2nd or 3rd time here.

PERFECT!

The hotel and room are terrific. The only reason I gave them 4 stars instead of 5: i just returned from Eu, 5 weeks & 4 countries. Never did i carry a purse or a wallet. Now here in SF, (the high-tech capital of the world), it began when they wouldn't let me tap my phone credit card to check in. The bar carded me and wouldn't take my Federally assigned (digital) id card to order a glass of wine. Im over 50. Odd that im more high-tech than SF! Cmon Marriott- leys keep up with the rest of the world.

Was a nice hotel, though on hotels.com it stated "parking available" but once we checked in realized it was valet parking only and it was over $90 a night. It would have been nice if the listing had noted that, as we had to park in a garage a block away and lug all of our belongings with us. The parking garage was $44 for 24 hours, so notably cheaper, but added to the cost of our room, wasn't a great deal. The hotel also charge a $33 destination fee, which was also annoying and an extra charge. Would not recommend for those on a budget as the cost of the room just kept going up.

Loved the gym and the "View". Would be nice for the cafe to have a reasonably priced breakfast option (not just the buffet).

Nice place. Unexpected fees.... why slapped on an extra $300

Na

None

Nice hotel, modern rooms and bathrooms. Cool roof top bar

My husband and son stayed at the property. Wish I would of read that they only offered valet

Nice personal, clean rooms

I know it Is Marriott, but rediculous prices. They give you a token daily $20 credit but everything is much more expensive than other places. Zelos across the street had much better value. charge over $100 for parking while across the street it is $45. Nothing special about the hotel to justify such prices. Staff is ok but full of attitude.

👍

The property’s locations is close to all the local tourist sites by bus or Uber. However, you would have to be careful in the evening when walking as there are some not so pleasant areas. The food choices were not the best at the hotel but there’s a better selection across the street in the ANC complex.

Didn’t like the main restaurant prices?

Loved the Junior suite as I was upgraded at no additional cost. I will definitely request the Junior suite again on my next visit

Very good and convenient. Staff was very personable. Clean!

Great stay!

However the AC cycles on and off all night long and you can hear that. And the fees they get you with everyday add up fast

love it. great customer service

Location was great. The Hotel room itself the cleanliness seemed to lack. As well as the room ac unit was not properly working.

The view was incredible. The room was clean. The staff was professional and courteous. The location was close to my business meetings and retail. I highly recommend this property.

Nice hotel in the downtown, priced right. Beautiful bar at the top with amazing views. Just took a long time to check in, only complaint.

Super clean, accommodating staff (let us check in early), quiet room. Did not appreciate the $90+/night parking…we parked a block away for half the price with ins/outs privileges…

First and foremost, the traffic in the area was terrible, which made arriving at the hotel quite stressful. However, I believe the hotel could significantly improve the check-in experience by providing clearer and more specific instructions regarding parking and the check-in process on their website and at the entrance. Upon arrival, I struggled for 1.5 hours trying to figure out where to leave my car and how to proceed to check-in. The signage was inadequate, and there was no clear guidance on where to park or how to access the lobby. I had pre-selected parking as an additional service on the website, but upon arrival, I found that there was no parking available. I also opted against valet parking after waiting in line for over 30 minutes without any movement. In the end, I had no choice but to drive to a public parking lot just three minutes away from the hotel. This added unnecessary stress to my arrival and took away from the overall experience. I understand that traffic conditions are beyond the hotel's control, but providing clear instructions and better signage for parking would go a long way in alleviating stress for guests. A detailed guide on where to park, how to access the hotel, and what to expect during the check-in process would be