Marriott Chicago Schaumburg

The hotel was very nice. We enjoyed the pool area and on site Starbucks.

Hotel stay was one of the best I’ve been to in schaumburg. Definitely recommend.

Great hotel..very clean very friendly staff

We didn't avail ourselves to any of the amenities, but the hotel property was well groomed the lobby was clean and orderly. Check in was a breeze. I don't think I spent more than 5 minutes checking in. The room was very nice, the bed firm (made for a great night's sleep). All in all, it was an excellent stay!

Although the hotel itself was clean and high end, I can’t say the same about costumer service. My 7yo cut her foot in the outdoor pool and when I ran to the front desk, although I told the receptionist “my kid cut her foot in your pool, do you have a 1st aid kit” she went in her drawer and opened up 2 packs of bandaids to see what size I wanted. Bandaids, not even a 1st aid kit with wound cleaning supplies, creams etc. No concern or sympathy to my kid’s injury. Nothing! Just here’s bandaids. I have never encountered such careless employee. I wish I would have gotten her name but I was too concerned with my child who was bleeding by the pool so I just ran back to her. I do not recommend this hotel to families.

App and upon arrival none were available. We accepted two queens. The room is fine just not our preference of sleeping arrangements.

I started out at the Red Roof Inn in Willowbrook and let me say I just noped out in less than 2 hours. So I didn't have high hopes for any new place I went to. Let me tell you, this was it!!!! This place is spotless. They have beautiful rooms. Staff is very friendly and helpful. Plenty of parking. I did not take advantage of room service or the dining. But next time I will. Marriott exceeded my expectations. The only downside is the highway is nearby so you will hear traffic. My suggestion is ear plugs or do what I did. I just got my little handheld fan, turned it on and slept like a baby. Not once did the highway noise wake me up. But I could not hear the other time. Could not hear the hallway. And I really appreciated that shower head after a long day of walking around downtown Chicago.

Beautiful place. Comfortable. But I do wish they had a time for kids to not be in the pool area without their parents. While my fiance and i were in the hot tub three young kids came over to jump in and swim. They were also splashing and no parent was there for us to ask them to stop. Other than this inconvenience because we really came for the hot tub experience…. It’s a very nice place.

This is always are go to for staying to schaumburg. Always clean, friendly and close to everything.

Hotel is old and tired

Extremely unprofessional and rude staff

The hotel stay was amazing! The staff was super friendly and accommodating. Our room was spic n span! The beds were super comfortable, worth every dollar!

Nothing out of the ordinary

Great pool and hot tub

Great

Friendly staff clean rooms and they accommodated my stay NA

my stay NA

nice stay but bathroom is so small not even space and soap & shampoo were trash

Didn’t think it would be such a nice property.

Missing remote

Extremely Rude staff at the reception tbey dont smile they dont greet and they don’t empathize with the guests situation . I travelled almost 12 hours and when i reaches hotel i requested for a room on the top floor the front office lady upfront denied and then she also made an error by charging my catd for the night stay whereas i had paid the amount online at thw time of booking when i asked her ahe connected mw to the manager Andrew or Sam i dont remember and he tried to cover up the miatale and said it was fault on expedia. He was not all apologetic. The bedding sheets had stains on it. Overall i dis not enjoy my stay for the first time.

The area was fantastic, lots of places to eat and shop. Would highly recommend this hotel.

Excellent overall

Upgraded hotel excellent for comfort and well worth the price. Everything is well maintained. Nice scenic pond by the property. Pool and hot tub were great. Rooms are upgraded and very comfortable.

Exceptional

The room was very clean and nice. The staff is great. The waiters and check in staff was very nice and helpful and funny

Everything is excellent

Very busy but everything was clean and friendly.

Room felt a little outdated. Reservation stated it was for 3 adults and there wasn’t extra blankets or pillows in the room. Called the front desk when we realized and after trying 3 times with no answer we gave up as we were exhausted after driving 8.5 hours to the hotel

The Staff is very bad with the communication. The washrooms were not cleaned. The property was not well maintained.

My favorite place to stay at

Very beautiful

Exceptional

“Overall, the stay was mediocre at best. The room was decent enough, but nothing really stood out in a positive way. Cleanliness was acceptable, though there were a few details that seemed overlooked. Staff was polite, but service felt slow and not very attentive. The hotel itself looked a bit worn down and didn’t quite match the expectations from the photos online. It wasn’t a terrible experience, but it definitely wasn’t worth the price, and I’d probably look elsewhere next time.”

Very good

Very good

Exceptional

Hot tub was hot but jets were not working.

No shuttle, $75 cab fare.

Exceptional

Superb

My partner and I stayed at this property in February and loved it so much we chose to stay again in March. The bar was a nice touch along with the restaurant on site. Rooms are always clean and the staff is always helpful. Definitely keeping this one as a favorite.

Love everything about this Hotel! I never stay any where else in Schaumburg

Breakfast

Breakfast

We enjoyed everything food customer service hotel so clean and so quiet I will comeback Again

Exceptional

Superb

Yes

Hotel employee went above and beyond at the front desk to accomodate me.

Exceptional

Check in starts at 3pm, I arrived at 2:07 pm they still wa

They double charged the room, couldn’t find my reservation, put it under another name, had an email attached not used when I booked it, gave me a gmail account with with bank information and did not reverse the charges. My daughter left her makeup there they couldn’t find it, still no refund, and this was with a dance competition group. I’m still waiting and it’s a lot of money.

Room was clean, beds were comfortable. Perfect for a couple nights.

everything was well maintained and it was close to everything

The general manager addressed my issue with double payment upon check out and was nice and welcoming. The guy that checked me in was rude and did not make me feel welcomed. I also booked online and paid and asked if I would be charged again. He stated “the most Important part is inserting your card” so I was charged twice. The manager had to fix my payment the next day at check out. I believe her name was Lee She was very helpful.

The guy that checked me in was rude and did not make me feel welcomed. I also booked online and paid and asked if I would be charged again. He stated “the most Important part is inserting your card” so I was charged twice. The manager had to fix my payment the next day at check out. I believe her name was Lee She was very helpful.

Nice

This was just OK for us. WiFi isn’t great, we had to ask 3x for a remote, no microwave, no ice on our floor. Nothing crazy but inconvinent for sure. Would probably pick somewhere else next stay.

Superb

Enjoyed the area the hotel was in… lots of great food & things to do… the hotel itself was also excellent.

Clean spacious rooms.

Pool and hot tub were open and operational When booking the room online I requested a king size bed and paid extra for that. However, when I got to the hotel they gave me a room with two beds and told me there were no king size rooms available and they couldn't move me

Pool and hot tub were open and operational When booking the room online I requested a king size bed and paid extra for that. However, when I got to the hotel they gave me a room with two beds and told me there were no king size rooms available and they couldn't move me

It was great

Front desk staff was rude, neighboring room was very loud.

I usually book through Marriott but this time I didn’t and they treated me like dirt. Rude at the front desk and one of the guys was sick and can barely talk. Thanks but don’t get me sick buddy. I asked for an itemized bill on room charges and had to fight to get it. Come on Marriott get it together. Won’t stay there again!!!!

Clean, nice and comfy!

Good

Very clean nice staff wonderful stay definitely well be back

The locationis close to shopping, dining, and entertainment in the northwest suburbs.

we were not told about the free breakfast at checkin

Fantastic!!! Rooms are super clean and decorated very well.

Check-in was smooth and quick. The room didn’t look visibly bad upon entering but we soon discovered the tub wasn’t cleaned well and there was a lot of dust flying in the air probably coming from the heat vent. It was only a one night stay and we were only in the room to rest before going out in the evening and returning for the night. Still in acceptable.

Superb

All good

No complaints

The pool was down which was very unfortunate cause we were looking forward to that and under the bed there were nuts not cleaned from the last person.

Super clean and quiet.

O

I absolutely love this hotel. The attraction is that it has everything! Most important I feel safe here. I enjoy all the amenities it offers! I’ll always stay here!

The room was clean. It was very quiet. Everyone was really nice. Great customer service

Great gym!

Breakfast was rather expensive .

I always choose this hotel when I stay in Schaumburg. The stall is very friendly. Rooms are neat and comfortable. Thanks for making my stay a great one.

Staff was great. There was hair on the sheets when we checked the bed when we got into the room. They immediately fixed the problem which was good.

Room was well kept and clean. Front desk staff was very courteous and welcoming. Room next door had a party and could barely hear noises.

Everything was great, except the beds. The beds were terrible. Even our 18 year old daughter and her friend were sore in the morning from sleeping in the beds.

Staff was very friendly and helpful. Our stay was fine. Hotel was just more dated than pictures look but I guess that’s pretty standard. Starbucks and breakfast in the lobby restaurant were a huge pluss

Location was great, with easy access to Arlington Heights, Palatine and Downers Grove where we had family events. The staff seemed grumpy.. Their responses to questions were very brusque. Lack of eye contact when speaking. property definitely has some miles on it. We stayed at the full service hotel instead of a Courtyard for the "better" experience. Not sure it was better. Mattress was not comfortable.

Clean room

Clean room

Our rooms were older could use an update

The room was so cozy when we arrived. A much needed getaway with my boyfriend. I love the way check in was fast and easy. It was a rainy night and the room was at a perfect temperature. I needed extra pillows and it came .

Yes

Not sure if its two thumbs stars or ... i prefer room in single bed but was last minute and much needed. Still one of the nicer hotels for accommodation.

Ok

We liked it a lot

The sheets had stains.

The room was nice, clean and sunny. Checkin was a bit unfriendly

The Bed, and hot tub were so great I slept like I was in my own bed!

Tom Howard

One of the front desk associate was rude to my hubby and he just asked a question about late check out to make sure the time.

The hotel is outdated, but clean. Great location, but noisy from the highway. There was just a door between our room and the room next to us. I could hear their TV. I ordered breakfast in the morning. It took 1 hour to come. Cleaning team used their key and entered the room at 9 am. Other than that, it was good.

Great vibe and atmosphere.

The bathroom door was warped and some of the towels were dirty.

Later that night, a fire alarm went off and I was forced to run down nine flights of stairs. On top of that, the Starbucks on-site was dirty, and the pool was disgusting, full of hair. The only area that seemed remotely clean was the hot tub. Honestly, other hotels like Best Western or Country Inn are 100 times better than this place. For what Marriott charges, I expected a lot more. This property is nowhere near the standard they advertise and is definitely not worth the price.

Staff was very friendly and the room was well maintained and comfortable.

I was nervous at first because we picked the same weekend as an international kids soccer competition. But I was pleasantly surprised by the way they handled such a large crowd. The amount of people did not affect our trip whatsoever and breakfast was great.

We had a very nice stay and the staff was excellent

Everything was great

Love this hotel and stay there often. Only complaint is road noise from the highway.

Didn’t really help with rooms not wheelchair accessible

A/C good, staff friendly

Really good experience

Property is beautiful, clean and staff were great. There’s nothing not to like

Super clean hotel and felt safe. Highly highly recommend

Door in between rooms (instead of solid wall), I could hear the whole conversation the lady next door held that night on the phone. I was not really able to sleep well and rest before my long flight.

Bed bugs

We didn’t have a remote control for the tv which was odd, so the tv was unusable. When I went looking for the remote, I found food remnants and trash under the bed. The walls were paper thin, so we could hear everything on both sides of us at all hours. The bed was comfy and our breakfast was good, but it wasn’t anything we couldn’t have brought from home for less money- packaged stuff that we paid extra for. Overall it was just kind of a disappointing stay for the price.

You don't ask for parking fee in suburbs. It is not downtown. And dont say you have electric car charger while you have nothing on property.

Morning staff was worst

Quiet, clean, affordable and great staff.

Cute, clean, safe, nice. My only complaint, If you opt for the FREE WiFi then change your mind and want to do the PAID WiFi, they make it sooooo hard! The free WiFi was TRASH. It took 30-60 seconds for each page to load. I had to call some customer service number and it took 30 minutes on the phone with them to upgrade. I’m not sure why it isn’t just an easy option to upgrade, or why the hotel themselves can’t do it. It was a waste of my time. So just upgrade your wifi from the JUMP if you even THINK you might want faster speeds lol.

I stayed with my children for soccer matches at the nearby olympic park. Check in was quick and easy. Rooms are comfortable and staff in restaurant area are great. breakfast is good value. Only minor issue was shower which is a little light on pressure. rest good.

.

Was not pleased with this hotel. Closer look and things were dingy. Mold, stronf smells, and dirty walls in the room. Staff wasnt very welcoming. And if you dont have a car, nothing to walk to.

I booked two rooms for a family trip, and they accommodated my requests in advance. The rooms were well-maintained, clean, and quiet, making my stay comfortable and very satisfying.

I booked two rooms for a family trip, and they accommodated my requests in advance. The rooms were well-maintained, clean, and quiet, making my stay comfortable and very satisfying.

Good

And dinner at the restaurant was a good meal to end the day with

It was great. I had no issues. Everything was clean and quiet.

I love that there was an indoor and an outdoor pool.

The front desk staff were extremely rude and unprofessional. I don’t understand their problem — if you can’t do your job properly, maybe you should work somewhere else. The bed sheets were not clean at all, and I was charged twice for my stay. When I call, no one is helpful or willing to resolve the issue. This hotel is truly terrible. The front desk staff were extremely rude and unprofessional. I don’t understand their problem — if you can’t do your job properly, maybe you should work somewhere else. The bed sheets were not clean at all, and I was charged twice for my stay. When I call, no one is helpful or willing to resolve the issue. This hotel is truly terrible.

Service is nice

Great value for money - really clean hotel with great amenities including an indoor and outdoor pool, and a hot tub. Beds were comfortable and customer service was great. We were very grateful to staff for arranging connecting rooms as well as a baby crib and roll-away cot for our 1 and 3 year olds. There was a wonderful Indian wedding going on during our stay, and we weren't at all disturbed by noise from the festivities. There isn't much in walking distance so you will definitely need a car. The location is an easy drive (20 mins) from the airport though so good for an airport stay, if you have a car (or are using a taxi).

Very pleased with overall stay! Very pleasant staff, everyone we encountered was very friendly. Outdoor pool was very relaxing on the Friday afternoon we were there. Room was clean & comfortable. Only complaint was I Great shower. Ordered breakfast to go one morning & easy pick up at the restaurant & good coffee & breakfast. Was ready in like 15-20 minutes. Will stay again!

Everything was good

Very nice. Ac works great

Also the shower door in 934 did not properly close and it looks like it hadn’t in a while thus the water damage on the door

There was a deadly shooting the first night and loud drunks both nights. Loud slaming doors.

No complaints here. It was honestly exactly what we needed. Even down to the adjoining rooms and bed options we preferred. A+ top to bottom.

The entire ambiance was so beautiful. The rooms were great also, very spacious. The vent wasn’t working properly in the bathroom, but we didn’t fret…lol. However, the bathroom was very clean and spacious as well. We definitely enjoyed the large walk-in shower. For breakfast, I was advised that we needed a slip that showed we payed for breakfast in order to eat or we had to pay for it out-of-pocket. We didn’t get the slip during check-in so I went to ask the receptionist and she informed us we didn’t pay for it at check-in but I was sure I paid for it when I booked the stay. I wish we could have eaten breakfast in which I did pay for previously and more should have been done to accommodate us during our stay.

Great staff

The hotel is beautifull but the rooms are very small. Ours was small(248). The bathroom is smaller than i saw. But the check-in took 1 minutes. Good service at the hotel.

The room was nice as expected. There was a bit more noise from the expressway than I would have preferred to hear. Also the closet door was difficult to open and close because it has expanded to the point where it rubs against the frame.

NA

Great ambiance and lobby with awesome food and clean hotel and rooms. Will be back.

Service was slow in bar/ dining. But all very friendly and kind. Overall great stay

Room.wss dirty kind off upset paud that tune of money and it was dirty

Booked this stay for a mini vacation before my husband return back to work for a complete knee replacement. Called in advance to ensure we have a room away from noise !!! Checked in and our room was right outsude from a Gaint Air conditioner thing !!

Nice hotel. Disappointed they didn’t have microwave in rooms

Stay was awesome

I booked this hotel for the holiday stay and also to relax before my husband return to work following knee replacement. Asked to be away from elevators and stairs due to noise. Called 2 days before due to I had 2 rooms and wanting them to be connected. I booked 1 king and 1 double beds. I was told they only had conjoined 2 beds which was fine, also asked for a high floor. Was given 4th floor. This hotel has 14floors mind you . That was also fine, cause quicker to get down to the pool. Mind you Im calling on the in the 1st !!! Check in goes up to the rooms and what did I get. My rooms view is a roof to with the BIG AIR CONDITION UNITS and others things on it !!! These thing hummed and made noise all fricking night !!!! Couldn't get any sleep. Mind you this was for relaxation!!! I dont know was it because I booked through hotel.com instead of them but when I got there I was told I was a Marriott member but whatever, if this how they treat their members I rather NOT BE !!!!

Love the pool areas, the room is always clean, and the bed is very comfy and a pretty view of the nature area behind

Absolutely no complaints. Phenomenal hotel for the money.

Two swimming pools made it great for the stay but there were people there who wasn’t staying in the hotel using the pool poor management

Perfect location! Easy trip to ohare!

I paid for a king bed and was put in a double queen. It was rectified but inconvenient.

Bathroom door not able to lock.

Very nice and modern. Bed was really comfy. Room was nice and very clean.

Always a pleasure

It was clean and we enjoyed the heated outdoor pool. We were happy that the outdoor tent venue quieted down at 11 pm as it was below our window.

Our stay was wonderful. We visited the city for a sports camp and it was the ideal location for restaurants, shopping and entertainment. We had a great experience at the hotel as it was conveniently located to many of the places we wanted to go.

Very noce

Pool

Hotel property is good. Close to highway so very noisy. Bathroom is extremely congested.

Very good property. Close to the highway, so its very noisy

Great area. Very nice place. Will stay again. Food and drinks great also. Hot tub was perfect temp.

very nice clean property

The hotel was clean and quiet and we had a lovely stay. We will come back and stay again.

Clean and convenient

no complaints

I wish the bar was open later

The hotel bar

The location is great but our king bed is hard on our back, so we cant really sleep comfortably. The bed is hard on our back. No microwave.

Staff service was good and the hotel itself was exactly what was needed and expected.

Great Pool and Hot Tub.

Very convenient location for the AXPONA Hi-Fi show.

The place and service was excellent

Great 2 night stay!

Excellent

In the evening bad quality of Wifi

When traveling to Chicago my family doesn’t like to stay in the city and this option works great! Close to top golf, shopping, and food.

Staff was all very nice. The only thing i didnt like is the shuttle service that was part of the stay, i was informed by staff left early on a weekend. I didn't understand this as my group snd others expected you use this service for shopping and dining. Especially since the driver was gone by 6pm in Saturday i woukd have expected an available driver later over a weekend, if not maybe have staff inform the guest this is no longer a service offered

Nice area quite I like how it has a restaurant the restaurant staff was great the bed was very comfortable the things I didn’t like was the refrigerator was wobbly the bathroom door needs repairing needs a dresser in the room to put your clothes in. No microwave in the room they have one that quest use that down by check in desk but just one I think they need more then one to use

The hotel is older, but renovated. The bathroom was tiny and could have been cleaner. The pool and hot tub were very nice! Overall, good place to stay for a night or two.

Clean gorgeous quiet hotel, pillows are too soft for my liking but tolerable. Their breakfast buffet is a must! Definitely add it to your stay, i paid $8 extra per person for the buffet and it was worth that and more. Cant eat around the area for $8 or that good!

The property needs a facelift

The a friend had sent an edible arrangement that was delivered and we never saw it!! I left message for Lee, GM never called me back. I guess they don’t want to hear what’s going on so they ignore you!

Good

The property was nice I like how it was big lot of sitting places in the lobby to chill I really like how it has a bar and restaurant inside so you really don’t have

Very clean and friendly staff

Good location in Schaumburg.

Great

The staff is always friendly.

This was perfect can’t wait to come back.

GREAT HOSPITALITY <3 :)

Came with my husband to relax . We could listen to the other rooms conversations all day/night . Doors being slammed . We woke up with headaches because we could hear someone’s baby cry all night ! ( not baby’s fault ) .

The place was clean, I didn’t have any issues with the cleanliness. When you dealt with the people that worked there, the service was great!! Besides the front lobby the place overall seemed run down. Not the usual Marriott standards.

Everything was ok at the hotel, but it was really noisy. We could hear people talking all night and slamming doors!

No

Quick and easy check in. Clean room. Comfortable bedding

There was some issues with the room not being cleaned properly. Also, the drainage in the sink was horrible.

Great breakfast buffet

Nice time

Clean, Staff was kind and courteous.

The room could use a little couch instead of just a chair but otherwise cozy

Very nice hotel

Amazing ammenities

Check in was extremely easy. I had my 7 month old kid with me and was provided a crib at no charge. Staff was friendly the restaurant inside the hotel was good. I honestly have no complaints N/a