Fairfield Inn Memphis Southaven by Marriott

Superb

Exceptional

Breakfast was sufficient. Room was clean and comfortable.

Room was super clean, bed was comfortable, breakfast was great. Property list a pool but it has been filled in, was not happy about that.

Good variety

They have some issues. It wasn’t anything they could control. Management was extremely helpful.

I need a refund . Shower door did not work . Television did not work . I had to change rooms . Please credit my stay . I called corporate to complain .

Very good

Very good

The hotel was outdated. They put me on first floor and said that they were full. However there was 10 cars total in the parking lot.

Need a better breakfast. Eggs watery sausage dry oatmeal wasn't good

Clean my room when I ask and my water dripping all night for 2 nights

Very good

I really had a great time. Everything was perfect for my needs. Looking forward to returning.

Exceptional

Breakfast had a lot displayed well.so many items to add on food.But sausage was cold sitting in water and egg were cold also.coffee and oatmeal were good.Disappointed in breakfast!

Breakfast had a lot displayed well.so many items to add on food.But sausage was cold sitting in water and egg were cold also.coffee and oatmeal were good.Disappointed in breakfast!

Had to change rooms for a non-working TV. Thermostat hard to regulate. On the positive side, really good breakfast buffet!

Clean rooms

Tv didn't work most of the time

Location was good Tv didn't work most of the time

Needs updating

Convenient location Needs updating

I loved that the beds were very comfortable and the walk in shower was clean and easy to use. I also loved that you could log into your own movie app accounts then clear your credentials. The breakfast varieties were also really nice touch and lastly, I appreciated that the check-in person called up to check and see if the room was ok for us. I didn't like that the showers didn't have a soap dish to hold your own personal soap. I also didn't like that the cleaning staff was loud as they moved through cleaning empty rooms. I don't think they considered people may still be sleep in their rooms.

I loved that the beds were very comfortable and the walk in shower was clean and easy to use. I also loved that you could log into your own movie app accounts then clear your credentials. The breakfast varieties were also really nice touch and lastly, I appreciated that the check-in person called up to check and see if the room was ok for us. I didn't like that the showers didn't have a soap dish to hold your own personal soap. I also didn't like that the cleaning staff was loud as they moved through cleaning empty rooms. I don't think they considered people may still be sleep in their rooms.

Exceptional

Pleasant

The coffee When I arrived, they couldn't find my reservation, which I booked two days before I arrived. The clerk referred to me as boss. I didn't think that was very professional. When my reservation was found and made into our room, the door on the shower door would not stay closed.

When I arrived, they couldn't find my reservation, which I booked two days before I arrived. The clerk referred to me as boss. I didn't think that was very professional. When my reservation was found and made into our room, the door on the shower door would not stay closed.

Clean room

Yes the room was very clean and everything was nice

The restroom was really dirty. There was hair in the shower and on the floor. The shower had not been cleaned at all. No complaints outside of that!

Front desk clerk, Sylvia, was incredibly welcoming and nice. Rooms weren’t bad, but not up to Marriott standards. Entire staff was great.

I would stay there again it was close to almost everything I needed

Advertised they have a pool when they dont have it anymore. It was filled in 6 months ago. Other than that over all stay was good.

The advertisement says there is a pool and there is not. It has been concreted in

The only issue was the wifi. Everything else was beautiful

No longer has a pool- don’t let the pictures fool you! They filled with concrete recently and never updated website or pictures. Hotel was decent.

The front desk clerk was extraordinary.!! She helped me with anything I needed with no hesitation

The mattresses were old and worn out. You felt like you were sleeping on springs. The TV did not work. There were bugs in the bathroom. Water was stopped up in the tub suggesting a drainage/ plumbing issue. The ice machine on the second floor was broke. The elevator was slow. Fairfield, there was nothing fair about it! Marroitt? For the first time ever, I cannot trust a Marriott Hotel. Awful, just awful, cheap hotel!!!

Very friendly and professional. Clean.

The staff was very nice.

I did not like the fact that they only had pork sausage. I wish next time that they should have turkey meat as well.

Didn’t feel entirely safe in this area, or Memphis in general.

Very nice associates and the hotel was very clean. The breakfast was great. The only downfall was the pool was closed and had no water in it.

Excellent property

The receptionist who was there during check out time, Miss Sylvia was exceptional! I love her spirit, hospitality and professionalism! Miss Shirley was exceptional as well. She provided an exceptional breakfast and her warmness, kindness was refreshing.

I never really do reviews, but this trip I felt there was a need to do one. My stay was for two days Friday and Saturday. The first thing was there was a roach in our room (room 315). The next thing was there was no comforter or sheets for the pull out coach and when I called down for some and the rep stated they had sheets but no comforter, therefore my 19 year old son had to sleep with me. This lead me to believe they DO NOT change out the comforters when they clean. The last thing was they only gave 2 big towels, two face towels, and one medium towel. The next day while leaving for an event, I asked the housekeeper for more towels, she stated they have no more towels. I thought to myself well what if they had to clean the room. I had to buy towels from Walmart. I was very disappointed because this hotel really meant something to me because the last time I was there my mom and dad stayed with me and they both passed in 2024. Very Disappointing!!!!

Good for overnight stays. easy on/off the interstate. plenty of food choices nearby .

Worst stay this time, I was so disappointed since two weeks prior we stayed in Tulsa Oklahoma at the same brand hotel. Idk if this is a franchise or what but our stay was not up to our standards. We had 3 separate rooms, one had ants, one had bugs and the third had the worst guest next door. No water bottles for customers. We will reconsider all future stays with Marriott now.

One of the worst stays I've had in a long time. I stood at the front desk for almost 10 minutes before anyone noticed I was there to check in. The elevator was really slow and some buttons were broke. The room was dirty, shower was filthy. The in-room refrigerator didn't work. The TV didn't work. A friend had said his microwave didn't work, but my room didn't have a microwave. Not good. Won't be going back.

the room looks okay

Everything about the hotel itself was good. The front desk was great both evening and morning, efficient and very friendly. However, twice during the night (2:30 am and 3:15 am) there were doors being shut loudly and people also very loud. They would have a much higher rating if someone would have tried to quiet whoever was doing it.

The staff is nice and hotel is dated. Some of the outlets did not work and had hard time charging my tech. The vent in the bathroom sound like a loud broke down truck. The only thing I would eat from breakfast that was offered is the boiled eat and waffle.

Hotel staff were good! Breakfast needed some attention though… stale and limited food. Room was clean!

Hotel was clean and quiet. Staff was friendly!

Every morning I was woke up by the room service staff having the loudest conversation right outside my room. I am not exaggerating when I say every morning. I even looked out my peep hole one morning and one of the workers was leaning on my door while having an extremely loud conversation. They’re conversations were so loud you could here them outside. I never got good sleep at this location because of this. I have had better experiences at Motel 6 locations and those are never good. On the plus side the room was clean so at least they know how to clean while being loud and disrupting sleep. I will never stay at this location again. There are plenty other great options nearby.

N/a

We had real problems with cleanliness of the bathroom and the room in general. The tubs were obtrusive. I would not stay here ever again.

Everyone was very polite and professional. Thanks

We had some issues with our toilet which we fixed. The biggest issue was the elevator was down and we had to carry our luggage down 3 flights of stairs. Thankfully it worked when we got there. It was very inconvenient. The staff were also really nice though!

Professional staff, clean and spacious hotel, easy access to shopping and Tanger Outlet as well as a variety of restaurants. The hotel location is safe, quiet and they serve breakfast. Check out at Noon which is also great.

I didn’t like that there was no microwave in the room and the microwave available in the lobby was the smallest one they make

It was all good

It was a great room, very cozy. The staff was excellent. Breakfast was great. Good location, near a lot of stores and restaurants.

We enjoyed our stay. Breakfast was excellent and everyone was very friendly.

Everything was great except for not getting clean towels at a timely manner

Breakfast and its clean

Amazing check in experience with Markita. Kind fast and efficient. I was in my room in 2 mins. Beautiful modern room. Comfy bed and great pillows. Safe are. Only 10 minutes to downtown Memphis. Great value and would certainly stay again. Also, good breakfast with many hot items.

This is a nice hotel in a business/hotel/restaurant area. There were a couple of quirky things. First the tv turned itself off. It gave a warning that it was turning off, but the remote couldn’t prevent it. Consulted the front desk and the clerk was helpful. Second the bed was small for a king size bed. More like a queen. The breakfast was okay. The staff was friendly and helpful.

I didn't like noisy 3rd floor occupants.

They had ongoing construction while I was there. Other than that, staff was nice and stay was great.

many broken things

Tub was not very clean also when I arrived in my room water bottle top on the floor. Overall stay was poor will price was reasonable but not for the condition of the room.

Many broken and dirty things. Between myself and 2 other rooms we booked they all had issues.

Very nice Hotel, only thing I didn’t like was the parking lot. Layout was inconvenient.

Great location and felt safe. Really close to shopping and dining options. Rooms okay they feel a little dated compared to other hotels under the brand. I would have no problem staying here again.

Safe!

The room was spacious, but the closet space was too small. The staff was very friendly and helpful.

No conditioner or shampoo in bathroom. Room was very musty, damp and foul smelling. Air conditioning not working well.

We came in town for the Rod Wave Last Lap Tour in Memphis at the FedX Forum. We booked this hotel because of the location. We always feel safe here and the front dest clerks are always courtesy and friendly.

I will make this my new home everytime I visit

It was great stay !!

Enjoyed my stay

The receptionist was amazing. Super polite, checked us in quickly and recommended an awesome restaurant for dinner. Would definitely stay here again.

The staff is very welcoming and the beds are fairly comfortable.

The WiFi connectivity WAS NOT very reliable!

Perfect for our one night stay

The shower doesn’t get hot, so if you prefer a lukewarm bath or shower this is perfect for you. I like my shower to be hot. The breakfast is good and they offer a variety of things to choose from. Overall I would recommend this hotel to anyone needing a place to relax and unwind.

We stayed for the weekend but thoroughly enjoyed how close it was to things.

Good location

Hotel was beautifully kept the staff were all cheerful and friendly our room was clean and tidy .the breakfast was very good with lots of choice. Would just like to mention Cynthia (hope that's the right name)on the reception who was very efficient, helpful and lovely and the young man who helped us with all our many bags.

I would book again!

It was nice

Very convinient, staff very profesional and friendly.

Very friendly staff, nice breakfast really liked our stay. I would sty again and recommend it.

Room was very clean. Employees are extremely nice!!! Second time there this year and will go there again. Also will recommend to anyone!

Quiet ,shopping, walkable safe

Always my go to when I attend events in Memphis!!

We stayed at this hotel during a long road trip and it was perfect to get in late and crash. The people were very nice checking in and out. Reasonable price for great quality. The beds were so comfortable and we all got a great night sleep (firm supportive beds yet soft. The hotel was very clean and we even noticed that they have an “A” rating from their health department. Breakfast was fresh and hot. We recommend to get there before 30 minutes to closing time on the breakfast if you want the hot eggs and sandwiches.

Exceeded my expectations!!!

Everything was fine, I would have preferred grits for breakfast.

One of the nicest places we’ve stayed in. It was exceptionally clean and the staff was wonderful and professional.

Friendly staff especially Sylvia!

Fast and courteous check in. Nice property and room was immaculate. Breakfast was fantastic! Good value for what we paid. Would definitely stay here again and recommend this hotel for anyone staying in the Southaven/Memphis area.

1/4 gap in the main door making it easy for someone to break in. You can literally see into the hallway! No shower liner and shower curtain was missing two hooks. Bath tub drain didn't function properly and was slow to drain. Old AC unit was ridiculously noisy and made it difficult to sleep.

Room was clean and cool. Mikayla and Shirley. Being my first stay at a Fairfield made want to come back. Shirley made the breakfast experience wonderful.

Easy check in and friendly staff.

Staff were friendly and breakfast was nice

Cleanliness, didn't like the parking on the end of the building, couldn't see my car from room location.

No complaints here!!

The hotel double charged my room. They said they would credit back their error but did not. Go somewhere release. Do not trust them with your credit card information.

Standard Fairfield Inn, housekeeping could do a little better carpet in room could use vacuuming, elevators slow and scary, room walls are very thin, shower and toilet had a few hairs left behind, but I always clean my facilities before use so wasn't a big deal. Water in shower could be hotter. Overall nice location easy highway access and I would stay here again.

Nice, quiet, & friendly service.

We booked a nights stay for our family of 4. We paid extra for two queen beds. When we got there, the hotel had overbooked and put us all into a King bedroom without any other options for a room or refund. No apologies were made for their mistake or concerns for our comfort. We were no more than a dollar bill to them.

Had to have my room changed 2 times only to have the third room have spiders could not get any ready as to bring overwhelmed

The Hotel was very inviting, and the staff made the stay feel warm for my business visit. Several of my colleagues utilized this Hotel and it took care of all our needs.

Amazing staff!

Very well kept and pretty

Nice staff, very accommodating, and great location

Great stay

The property was great but i had booked 3 rooms which Expedia tied my credit card correctly to two rooms then had the 3rd listed as a cash payment which was not possible. When I called Expedia over the issue the idiot customer service rep who could hardly speak English kept running us in circles. The hotel manager just canceled the 3rd room and we ended up rebooking at the price due to the complete incompetence of the Expedia Customer Service Rep.

Stay was comfortable and Buffet breakfast was great with many options.

I liked the location and the wonderful breakfast hotel could use some TLC.

All

I had a 10 day stay at the property. Room was only serviced twice despite multiple requests. Elevator does not work. You must use the stairs. I wonder what people with disabilities are supposed to do. Really bad experience for a Marriot property.

We were there just for an overnight stay. Staff was friendly. Elevator needs help as it jerked when sitting still; lights for floors did not work on every floor; and the buzzer for the floor sounded like an alarm.

Everything was wonderful! We had a great stay.

Excellent service from the staff at this property!

Sylvia was cheerful, kind snd professional. Thx

Excellent!!!!

Tv didn’t work and they said they were sending someone up and they never came. The woman running the breakfast was very rude and told my kids they couldn’t have anymore bacon that there was other food for them to eat.