State House Inn, Trademark Collection by Wyndham

It's a work in progress. Staff and management were great and helped navigate the fumbles.

Loved everything about the stay

Wonderful Stay

I got a fridge this time and that was nice but it’s usually a good hotel to stay at There’s a bit of wear and tear in the rooms but that happens over time with so many people in and out.

Parking was easy . Due to circumstances arrived early but was able to check into the room. Room was clean, bed was comfortable, a/c worked great and breakfast was good.

I had arrived early after a terrible experience at another hotel and the staff were SO NICE and the property was very nice. Decent breakfast and nice lounging areas. Nice view. Many things in walking distance including Dumb Records and Prairie Archives as well as capitol attractions. Absolutely recommend this hotel if you’re spending time in Springfield.

Superb

Good

Comfortable room, good air conditioning.

Room wasn't clean. Air vents needed to be cleaned. Toilet seat hinge was missing revealing yellow stain.

Hotel rooms were good. Seemed to be updated. Our first room AC didn’t work but the staff switched us immediately. Floor 7 reeked of marijuana. Heard talking all night in room next door until 5am. Breakfast started at 7am on Sunday. We had somewhere to be at 7 and went down and no coffee or anything available at 6:45am. Overall an ok stay.

I liked how clean the room was.

Disappointing

Superb

No house service was offered as they do it on demand. Old times are dead when house cleaning was available every day for every hotel. Now rates are higher but no house cleaning anymore. Staff was attentive and did provide whatever needed. Breakfast is available and basic with eggs, meat and juices. Overall decent property and will likely choose it again. Parking is plenty and free.

While the bed was comfortable and the room was clean, the bathroom is odd - toddler low toilet and vet high sink counter. The gym is in the farthest dark hallway of the basement and was very musty with flooring curling up. It didn’t feel very safe. The breakfast was maintained well by the cook but the room is very dark.

The location was great and easy to get around Needs some small updating in areas

No fridge or microwave. Dust all over the coffee maker. AC didn’t work.. never went below 72 and they didn’t fix it when we asked. Washer and dryer broken the entire 7 day duration of our trip. Zero ventilation in the bathroom. Poor room service.

The breakfast was disgusting. The AC did not work correctly and it was extremely hot and it smelled and they were stains like water stains all over the floors in the hallways. We did not enjoy our stay.

Not to good The breakfast no eggs , the front desk was rude

Very convenient to State Capital and Lincoln Library . Very clean and spacious room. Breakfast was good. Staff was very friendly.

For the first time in many years we had a room with no microwave or refrigerator. Never has ever happened. They had a refrigerator in the lobby for those rooms without. The bathroom had no place to put any toiletries or medicine, toothbrushes. Very inconvenient. Otherwise it was passable for one night

Very good

Hotel was great quiet downtown with a farm market down the street on Saturday.

Talked to several guests. One changed rooms 2 x to get working ac one had no toilet paper one had no towels only had one elevator our room was right next to the only working ice machine so heard that all night the bed was not a 3 sleeping king it maybe was queen will not be going back

Good

They are actively upgrading the hotel. Location is as close as you can be to the Capital area. Staff were all very nice and attentive.

Outside landscaping neglected- weeds etc.

Parking was very sucure and easy to locate. No pool

It’s in a great location right by the beautiful capitol. I had reserved a king bed when I got here they told me that they only had a Queen and no other rooms were available… Came to my Queen room and the air didn’t work. Called the desk asked them to come up. The girl came up, set it to 35° and the air still didn’t work hours later.. she told me there were absolutely no other rooms to put me in that the hotel was booked solid and a manager would call me in the morning… a huge waste of money for $150 to be hot all night!

It’s in a great location right by the beautiful capitol. I had reserved a king bed when I got here they told me that they only had a Queen and no other rooms were available… Came to my Queen room and the air didn’t work. Called the desk asked them to come up. The girl came up, set it to 35° and the air still didn’t work hours later.. she told me there were absolutely no other rooms to put me in that the hotel was booked solid and a manager would call me in the morning… a huge waste of money for $150 to be hot all night!

Parking was great

N/A

Bed bugs killed in the room

Elevator was broken. Spent 20 minutes trying to get tv to work

Toilet kept flooding, elevator was out of order, hotel felt somewhat tired.

The room was straightforward and clean. The hallways were kind of dingy. The front desk area was cute with sitting areas off to the side. Ample parking.

The cleanliness of the tables

Poor

Very spacious room. Parking was easy to find.

Service was great room was nice. N/A

Was nice and clean Got to the room was super warm turned the thermostat down went out to do some stuff came back and the room was still super warm so don’t think the ac was working right

Service was great room was nice. N/A

I booked the presidential suite. One small trash can in the whole place. Then opened the closet and there was a hole the size of my fist. Every time you close and open the bathroom door it would get stopped by the ironing board(this was the cause of the hole in the wall) which made I’d hard for a big guy to get out of the bathroom without yelling for help. Great location just not very well maintained for a downtown hotel. Paid a lot extra for the Presidential room but never again it wasn’t worth it. It was room number 200.

We loved the location! We were able to walk to great restaurants, entertainment, historic sites and, of course, the Capital. Staff was super friendly and the free breakfast was good.

Friendly staff, good parking and the suite was spacious. Very close to the train tracks and basic breakfast. Clean & well kept.

Stayed overnight for business at the Capital. Rooms were clean, staff was great, plenty of parking

Room was clean but really bad area to be in as far as safety is concerned. Would not go back.

On my visit third week of April is was 80+ degrees outside. I checked in shortly after 9pm and went to my assigned room - it was overly warm so I immediately checked the thermostat to make sure it was working. It was set at 68 degrees, but the room was 77 degrees. I grabbed my things and went back to the front desk to report that the HVAC was broken in that room and could they reassign me. They promptly did so and upgraded me to a suite. I went to that room and faced the same problem, realizing that the prior room didn't have a broken HVAC, but that the hotel's system was inadequate. Since I needed to go to sleep in 90 minutes I set the thermostat as low as I could in order to cool the room down and set it at 35 degrees(!) - unfortunately there is no High-Med-Low speeds ... only Auto. The suite had a second room which was even warmer -- why? Thermostat was broken and the temp said 77 degrees -- despite pushing all the buttons it did not light up and nothing changed or gave any hint of working. Just then cool air started coming through the vents in the room and I pulled my portable thermometer out of my backpack to see how quickly I could get temps down in the rooms. Within an hour I got the main room down to 74.1 and within 90 minutes had the bedroom down to 72.4 degrees. Good enough, time for bed. I reset the thermostat to 60. When I woke up in the morning the temps were the same. Appointments in the rooms were sparse/tired, bed squeaked, pillows weren't terrible.

The check-in staff were very friendly and helpful. The room carpet was a bit dingy and one of the snack machines at the front desk was inoperable, but overall the facilities were nice and centrally located.

We had to change rooms because the HVAC wasn't working properly and the bed was uncomfortable. The second room was better. The elevator wasn't working properly and it dropped us from the lobby to the basement, which was terrifying. The outside of the property was not well maintained... full of weeds. Would not stay there again.

There was no refrigerator in my room and no ice machine on my floor. The shower curtain was too short and sprayed water all over the floor. My air conditioner did not work in my room. One of the bathroom doors and the lobby bathroom did not lock in one of the faucets in the lobby bathroom was missing a handle and the lights were flickering. One of the elevators was not working and took us down to the basement and we were stuck down there and had to take the stairs back up to the lobby. The elevators had not been inspected since 2024 and the inspection expired in October of 2025.

Horrible experience. Checked in and the first room we were given looked like a murder scene. Dirty hand marks all over the walls. What looked like red polish (hopefully not blood) in the shower, toilet was clogged. Disgusting.. gave us a second room and it was better but again, dirty hand marks all over the walls and ceiling. Do they even clean? The ac/heat works when it feels like working. Terrible stay and disgusting room. The entrance area looks nice but once you get past the lobby, it’s terrible.

DO NOT STAY HERE!! Worst customer service I’ve ever experienced. I also was charged for items that was never used! If you want to have a bad experience, be over charged, terrible customer service, and an overall horrible experience, this is the place to stay! Beware and save yourself a massive headache and stay anywhere else!

I did not drive i came on the train. The Staff was absolutely wonderful. l met the new management and they were great. The former employee that been there in the past was WONDERFUL it made me feel good to be recognized as a previous guest. i will definitely go back..

Parking was ok! Even though they are trying to update this place it is going to take a lot of TLC. all the halls had a smell to them. Room had the linger of smoke that is very old. They said there was a breakfast but never was open. Hair dryer didn’t work. All in all I wouldn’t stay there again.

Staff was always friendly, parking was easy enough. ***In the high travel season, I can assume the parking lot would get full so not sure where extra parking would be. The location was great if you're going to all the historical sites!

Breakfast and coffee not available until 7, clearly the hotel had been given a “facelift”, but ceilings, HVAC and stairwells showed it was an old hotel they tried to make nice.

Easy parking across the street, easy check in, very clean room, solid breakfast, and super easy check out. Couldn’t ask for more

Rooms and bathrooms are small, outdated, and need a lot of little repairs. Reminiscent of a cheap dorm room. The keys for every room stopped working, leading to a line in the lobby to recode them.

The stay was quiet and nice.

Parking was good/ room was good/ area was good

Room was clean, but the whole hotel is cheaply remodeled and nothing special in terms of amenities or extras.

The entire place wasn't as clean as I expected. First impressions are everything. There were crumbs everywhere because it had not been vacuumed. The furniture and tables have not been dusted for a while.

Great place the people where really nice, and pleasent .

Yes

Great value for a limited amount of hotels in downtown Springfield. Room was spotless,good cable and strong water pressure. Thats all I need.

At check-in, we noticed the garbage can in the lobby overflowing with garbage. The ladies bathrrom in the lobby had 4 stalls; one with no TP, another where the door didn't close, toilets barely flushed. .Upon entering the room, we found a dirty toilet. They did come clean it. Very little soap/shower get. I don't think the breakfast eggs were actually eggs, but there were other options (yogurt, bagels, toast, fruit and basics) that were good. Nice staff. Wouldn't return.

Clean room, attentive front desk

One night stay. unfortunately, due to a winter storm there was no internet/wifi/television service. Bed was ok, pillows not comfortable. Breakfast was average/usual options.

Your best bet....dont stay here. It was bad. Our room keys didnt work 4 times we had to get new ones. The were out of pillows. The toilet was clogged they had us come down to get a plunger.....we hadnt even used it.

The rooms were ok. Way too hot in the room , couldn’t get the thermostat to work properly. Coffee could be better especially in the lobby, second day we were there the coffee in the lobby didn’t work. Breakfast on the weekend starting at 7:00 am, We were there for a wrestling tournament. 7:00 on a weekend not very accommodating. Only saw one gentleman filling up the food. Never saw anyone check on the two small coffee pots or wiping any tables during breakfast. A lot of issues with our keys not working. A few of my other families that were with us and us would not recommend this hotel or we will not be staying there next year if needed. Our room was not the cleanest when we walked in. The water pressure in the shower was good. Breakfast food would have been better if it was hot.

The lobby was nice.

No fridge, no workout room and no sleeper couch as advertised.

Close to downtown, excellent for short stay!

I was expecting a much nicer hotel from the pictures they have online. It’s kind of outdated and run down. It wasn’t very clean when we stayed as far as needing a vacuum ran in the halls. Had to hunt ice down…we were on 7th floor and finally found an ice machine on 4th floor. No refrigerator in room. I booked a queen bed room and was given a room with 2 small double beds…we were there for our anniversary so we had to squeeze into one small bed which sucked. The only thing I liked about this place was the beautiful view of the state capital.

Nice & Clean

It was really cold. The thermostat didn't work so the room was a constant 60 degrees all night. Rooms were dirty and the furniture was dilapidated.

Need extra staff

Loud room. The noise of the HVAC system woke me throughout night. With earplugs. Towel rack in backroom positioned right above shower faucet so be careful you don't crack your head on it.

Yea the room was clean and the staff was very nice. Peter was very friendly. My toilet was not working when i arrived and they fixed it in no time.

The staff was very helpful and courteous. The breakfast was hot and filling. The rooms were nice and quiet for relaxing.

Room was fine. Front desk didn’t know where the Bank of Springfield Center was (being only 6 blocks away). Breakfast at 8:30 had no forks, no apple or orange juice, no fruit, warmers not refilled. Lastly key card to room door did not work well and thermostat in bedroom wouldn’t keep room warm.

was lumpy and uncomfortable. No list of TV stations, info for house amenities, restaurants nearby. 1 tiny bar of soap, breakfast was meager, and unappetizing!

No syrup or waffles the first morning. The business center was closed. The laundry room was out of order. all the caulk around the bathroom counter was cracked and or moldy. it was overall really bad experience. I used to stay there a lot but not any more. The lady that took care of the measley breakfast set up was the only saving grace, she is really nnice. Otherwise I would give 1 or no stars.

Key issues

Room was very clean. No problem.

I’ve been staying at the state house inn for 2 years and I’ve witnessed the countless improvements they’ve made in order to make guests feel welcome. I must say, it’s truly the best place in town. The staff is friendly and helpful, the rooms are really clean, spacious and in great condition. Their prices are better than their counterparts and their location is very accessible. It’s an overall great experience every week when I stay there. I highly recommend this place for anyone who’s coming to Springfield

Room spotless, staff very courteous and prices are great.

No issues

Yes

The breakfast was cleaned up 30 minutes prior to the advertised ending. Sheets felt itchy. Hotel & room were clean. Great location.

Courteous staff. Poor services for breakfast. 3 days out of my 8 day stay the fresh food like eggs or sausages were not provided. The coffee was not on one of the days and the person managing the breakfast said he doesn't know how to make it. Also they installed a new instant coffee machine in the lobby which is horrible.

the staff was horrible accept Peter they tried to accuse me of smoking in the room and saying people on the floor smelled smoke ive been coming to this hotel for awhile now and never got ant complaints until the new people came ig but i will never spend another damn penny there

Staff was excellent in local food choices and directions. Rooms were clean, plenty of breakfast choices.

Heat wasn’t working. Staff couldn’t fix it. Stained carpet. Air intake vents caked with dust. Complete disaster property

Smelly bathroom dirty shower.

Very friendly staff. Rooms were clean. Location was convenient

Nicely decorated. Neat design!

Hotel needs an upgrade

We had to cancel due to the government shut down. The State House worked with us to get a refund. Previous stays at the State House were excellent. Thank you State House

Room was freezing and called front deck multiple times and never got through

Staff was very helpful- quick to address anything I needed. A few housekeeping things in the room that are quick fixes. Would stay again!

This is my third stay with this building and my last. The hotel itself is not that bad except the room key situation that they have there is seriously flawed. Every time that I'd go to the 7th floor I'd have to come back down and get them to reprogram my key. I made certain that it was nowhere around my phone or anything else that would demagnetize it. The front desk clerk had the audacity to tell me every time you leave the building you have to get a new key. Which I don't believe. This is the second trip that I've had where this has happened every single night of my stay and frankly there's hotels out there just as good without this issue.

Telephone don’t work , remote control. Durty. Beds broken

staff was slow to come out to help when you where at the desk. I needed to do laundry they advertise self laundry and I went all over looking for the laundry room only to find out it was not operational at this time. Our tolite got plugged and my husband had to go to the desk at wait forever to be handed a plunger to bring back to the room; and then had to bring back down to the desk. Room was clean and they are just taking over the hotel. Price should have been cheaper for what you get.

Centrally located in Springfield. Good staff. Clean rooms that could use some updates. Free parking.

Hotel is in process of upgrading. Suggestion from me is add a bottle filler to your fitness center.

Room and breakfast

They forgot to order plastic knives for the breakfast. Room has maybe a quarter roll of toilet paper and no spare roll. Person who runs the laundry for the bed sheets would not let the ONLY person working l let him use the laundry for our wet clothes. I had to take the we stuff to my daughter's wash and dry them there then go make to motel so my husband could get dressed to go back to her place. Clothes would not have to been washed off the key worked. When I asked for a refund I was told the manager would be there this morning. Then got told at check out, he won't be there until Monday. Guests were smoking out across the hall, instead of making them leave they just moved them down the hall for the next night, where they just started fighting in the all l hall at night and smoked pot in the elevator instead. Will never stay there again.

It was the staff

Clean room and friendly staff! Thank you!

The staffs were welcoming, room cleaned, I enjoyed my one night stay in the hotel.

Staff was ver courteous.

Drywall ceiling was cracked was offered a new room by staff no fridge no microwave in room staff was friendly and helpfull .

The only reason I would score 2 overall is because the staff is really very nice. The breakfast was horribly inadequate (bagels but no cream cheese, milk but no cereal, no coffee, waffle irons were ice cold, no attendant) and i had to purchase a meal which I think is inadequate service for the price i paid for the room. I was "upgraded" to a suite for my trouble over breakfast and either the heat did not work or the building need maintenance because there was freezing cold air drafting into the room. I was only able to stand it as I had brought an electric blanket. Also, I had booked a king room and the suite had a much smaller bed that was old and creaky. The hallways needed vacuumed and the first room I was in had a pube in the tub and one in the toilet. I really really really wanted to like this hotel because it's 3 blocks from my work and I wanted a safe and convenient spot to stay in during the snow storm. But next time I might just take my chances driving than stay here again.

this was our 4th time here, used to be good. first they said they were under renovations WHERE? couldnt find ice. limited breakfast means NO food, cold coffee, maybe an apple cereal no milk, waffle station no mix, to make any, a few muffins, absolutly nothing,, coffee in the room means no creamer,sugar, stirrer. the good thing was the bed was good and clean . will NOT stay again

I will admit that I read the varying reviews prior to arrival, some of which were concerning. Still, with a very good rate and convenience to my friend’s home (I was in town for a funeral), I decided to take a chance. I am glad I did. I honestly do not understand some of the other poor reviews. I am picky and I found my stay to be lovely.

Nice hotel in the middle of the state complex. Several places to walk to near by.

Bathroom was very clean. Overall, a great room. Ms E was very professional, friendly, and courteous; please allow her to be seated in the front with a chair with wheels as she is VISIBLY injured. Take care of your employees and they’ll take care of you!

The room was decent. Heat wouldn’t go over 68. And when you have paying hotel guest they should be able to park in the parking lot. Renting out a space or whatever for a party should not affect your guest parking. We couldn’t even get in the entrance because cars had it blocked.

The building is dated. But it has been refreshed and is perfectly fine, with a great location and a great staff. There was plenty of close parking and it was as close as we could get to family in town. The breakfast was limited but it was enough to get us going and, again, all the staff in that area were wonderful. We were baffled by the negative reviews. We spent three nights and wouldn't hesitate to stay here again!

Room was available early and was well-appointed.

Friendly staff, room was clean for the most part. A few bathroom linens were stained or slightly soiled, but I was able to use a clean set of each type. Bed was comfortable, would stay again, especially for the price and convenience of location to downtown.

The staff was excellent

I only put this because the room had no heat. It was a cold night in October. For the most part the hotel was fine. But I couldn’t give it a higher rating bc of lack of heat.

No issues with the Hotel.

The hotel could use an update.

Friendly staff. Great location and price. Very happy with my stay and highly recommend this hotel for anyone needing to stay in downtown Springfield.

The staff was very nice and the front desk young man Peter is awesome and the housekeeping manager Pat was very helpful and fast

The pictures of the hotel online really don’t reflect the actual shape of this hotel. I was actually surprised it was so inexpensive with how nice the pictures looked. Upon arrival, I could see why it was an inexpensive hotel. Everything was just meh. I think they tried really hard to elevate it; but it just missed the mark. Room smelled musty, and everything just felt kinda gross. The box frames didn’t even have covers over them. It served its purpose for a quick one night stay on the way up to Chicago but I wouldt stay there again.

Hallway smelled musty. Room was comfy. Light in entrance didn't work. One room had stained towel, we had 2 rooms.

This is my go to when I am in the area! Convenient and clean. Βreakfast could be better. Options are very limited.

Was in good condition but I think the heat didn’t work in there

Yes! Everything great

The room was quite pleasant.

Staff was very courteous.

The area for it being downtown was very run down. You have to travel for restaurants, cafes coffee shops bars. Not much there. Definitely not the hotels fault. The complimentary breakfast really needs to offer a little more then just a waffle and some toast or dry cereal and a banana. Especially for a Saturday or Sunday morning. Room was clean and nice. Staff were very friendly.

The room had a bit of an odor

The staff was amazing but the property is run down. No refrigerator or microwave, no iron, hard bed,

Comfortable and clean.

The bed was very comfortable and the shower was lovely and hot. Breakfast was a bit lacking but that had been explained before I booked. What we had was sufficient for our needs so an observation and not a complaint. Easy parking downtown and walking distance to the bars. Would happily stay here again.

Amazing view

Very clean nice and quiet

Had to go downstairs get my key reset every time I left my room because the keycard wouldn’t work. Extreme inconvenience. Front desk staff was very pleasant.

Room was missing ceiling tile. Light was out in entrance to the room. Was missing the ice bucket. Will stay away from booking with Wyndham in the future, was very disappointed.

Clean spacious room, comfortable bed, free parking.

Listen to the bad reviews - I wish I had! Loud buzzing noise every 2 minutes (timed), I believe something to do with the air conditioning as the room did not cool properly so we were hot which was miserable. Called several times and no one addressed it - one guy even came up and tried to claim he didn’t hear it, which is comical. Due to the loud noise, we did not sleep. Ceiling falling down near the entrance. (The next door to us said the ceiling was completely missing in one area in his room). Stains on carpet and couch. No linens for pull-out couch - had to ask for some at the desk and was told there were none and the guy had to go and “get some from another room.” Sheets smell terribly of some very strong fragrance that made us sick and gave us hives - my daughter was immediately congested after laying in them and eventually even vomited. The smell gave us terrible headaches as well. Phones very sticky and headboard had stains running down. No mattress protector underneath the very thin fitted sheet which is completely unsanitary and disgusting. Shower curtain torn. Hallways/elevators smell like smoke. No CO detectors in the room. Elevators are not up to date with fire marshal inspections which is completely unsafe. Overall the worst experience I’ve ever had at a hotel. Take the warnings and stay away!

The Staff was extremely pleasant and accommodating. The room was clean and when I had a problem with the tv remote it was resolved immediately.

Bed cover wasn’t clean! Bathroom didn’t have enough accessories to use.

Lovely. Clean. Quiet. Affordable.

The property is very clean and quiet. The breakfast is bare bones at most and there isnt any sort of convenience nearby to buy snacks or sundries

The carpets were dirty. The front desk staff were incompetent. The “breakfast” waffle mix tasted like wallpaper paste. The toilet in my room made a noise like a rocket going off. The neighborhood was ugly. There were noisy guests at 2 am. Nobody needs to stay at that place.

A wonderful hotel right in the middle of downtown. Walking distance to Amtrak station.

We enjoyed our stay we definitely will be back.

Upon entering my room i noticed all of the dirty bedding in a pile at the foot of the bed.

Beautiful room, friendly night check-in people, adequate breakfast, great area!

I have been a long-term guest for the past year here at the State House Inn and I have really enjoyed my stay. The staff has been very friendly and very accommodating and go out of their way to make me feel comfortable just to name a few, the general manager, Kayla, front desk, attendants Evernell and Kendra, Pat the director of housekeeping and Mr. David, not sure of his title, but he does it all. They are all super friendly and checking on me constantly. I would definitely recommend the SHI for your next trip to Springfield.

Staff were excellent!! Tv only had 4 stations .

I only stayed overnight. Not enough time to rate it. However if need be, I would be back.

Staff was very helpful

The stay was amazing and I enjoyed it

We had a good stay. No issues at all. The location was very convenient.

Easy walking and driving to sites around town

I think this is a nice hotel (especially for the price). The staff was friendly and it was well taken care of. My only complaint was that there is no refrigerator in the room.

Nice place

Nice place. Great value

Breakfas never showed

Good price for the stay during a downtown event. King beds were comfortable. Had an issue with our room and "Peter " was very kind and helpful. Breakfast was okay, can't complain about a free meal. Breakfast staff was very friendly. Hotel is older and despite updates it still feels older. Would stay again.

Needs updating and smells

Great staff and location

The building was nice and the staff was very friendly. The walk from the conference location at night takes you through some rough areas with panhandlers and homeless people.

First time in Springfield I didn’t have a long stay because of the time I came in but the staff looked out and was accommodating love the stay will book again😊

Bedroom by the window. If something this obvious is not taken care of then what else is there we didn’t see.

The hotel checked out one of our guests after the first night and gave his room away. They did not have another room at our rate to accommodate him. I asked just to book the room anyway they told me see the manager the next morning and she would straighten it out. I went down the next morning at 7 AM and I was told she would not be until 9 AM. I took her phone number and called her at 9:02 AM they told me she was in training and not available and to call back at 4 PM. I asked for her to call me back which she actually did, unfortunately I missed the call and I called her back within two minutes. They told me she was gone for the day to call back on Monday. I called Wyndham reservation and was able to book the room that they would not book for me. I figured I would just figure it out after the manager got back. when we arrived at the hotel that afternoon, they originally could not find the reservation. I just booked. They then told me my guest had been moved to another room and that he’d never stayed in his original room. They sent my guest to a room then they had me call him after he was in the room and asked him not to use the room because they were going to send him back to the room they said he never stayed in. When he got to the new room, the key would not work so they sent him back to the room. They told him to leave. Also, there are french fries in the hallway for three days. Homeless people harassed us outside of the building, we also seen them in the lobby.

The property overall isn't bad but the system they utilize to unlock the room doors is poor. Plan on making a trip to the check-in daily for new keys. On the other hand the staff are really nice people.

I would strongly recommend the Inn to anyone who is staying in Springfield. The staff was exceptional in their courtesy, efficiency and efforts to see that we had a wonderful stay.

Expired milk!!!!! No breakfast served !!!!

Walls are very thin some were not working breakfast went completely down hill! weirdos lurking the parking lot

Very clean. They are care and wonderful people who work there. Would most definitely stay there again. Thank you soooo much.

First room had a dead thermostat, no big deal they moved me to another room with an upgrade. One of the two rooms in that suite had a working thermostat. 1/2 the lightbulbs were gone out of fixtures. A few more just burnt out. Two TV’s…no remotes. No trash can. Coffee…no coffee maker. Most of the buttons were torn off the phones. No DND sign. No shampoo or conditioner. That said, I do feel as if it was clean and all these issues are easily addressed. I hope they do so for the sake of their good employees.

Great location and staff!

For breakfast 1 hour before it was over no one to be found to ask, but no reg milk only chocolate, waffle batter all empty. No bread, bagels or muffins. When i did find someone it was an inconvience to help us. Would not recommend this place.

Have stayed here several times, service and amenities were a little lacking this time.

The State House Inn is a value proposition and that is clear from the rooms and throughout. In other words, it is providing basic affordable accommodations. It is not a luxury resort. Our suite had a large seating area and a separate bedroom. Even though it was on the second floor, it felt more like a garden apartment because all we had for light was a narrow window that began 3/4 way up the wall and looking onto the hvac system. If you want a view. avoid #201. There were stains on one of the chairs and on the carpet. It wasn't dirty, but there was no denying that everything had been used heavily. There was a table beside a wall that previously held a built-in. We could tell there had been a built-in because it hadn't been fully patched. Even though we had coffee, we had no coffee maker. And there were no garbage cans. A weird aspect was that because of some town ordinance, there are no soap or shampoos in the rooms: you have to ask for them at the front desk. Apparently a Springfield believes it better for the environment that people smell. For all that, it was a room; it was tidy; it was clean; we slept undisturbed; and we carry on.

To my frustration, when I arrived—exhausted and running on no sleep—the front desk attendant informed me there were no available rooms and that housekeeping wouldn’t arrive until 9:00 AM. I explained that I had already paid for the room and had made prior arrangements with the hotel. She initially insisted nothing was available, until I pressed further. Only then did she ask for my name and “suddenly” found a room. Her attitude was dismissive and unhelpful, and it felt like if I hadn't pushed back, I wouldn't have gotten the room I already paid for. Once I got to the room, the experience didn’t improve. The hallway carpets were visibly dirty and hadn’t been vacuumed. The room itself was somewhat clean, but the bathroom had a terrible odor, likely from being wiped down with a dirty rag. There were no toiletries—not even soap to wash my hands. On top of that, the air conditioning didn’t work properly. It was 93 degrees outside and the thermostat inside the room read 78, making it extremely uncomfortable. Will not recommend to others.

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The hallway carpeting wasn’t vacuumed, and there is a busy train station nearby that may bother some people.

The check in staff was friendly. Room and lobby were inviting and clean. The only things i didnt like were each bed only had 2 pillows, which i did text to receive more.. and did not get, also there is no mini fridge/microwave. Other than that it was a nice quiet stay.

It is an old hotel. The air conditioning in our room did not work. Was told that switching to another room would not help. The place is to be renovated but that has not yet occurred. It was close to everything we wanted to see so that is why it was selected. We walked to everything.

Poor selection for continental breakfast; no fruit, milk (offered dry cereal, but no milk), yogurt) - staff barely refilled select items they did offer; most staff seems to not want to work.

Bed needed a new mattress

Nice! Easy location!

The location was good. The room was spacious and comfortable although one light was missing from a lamp. The bed was comfortable and clean. I had to request soap. The breakfast choices were very good although the gravy was not available every day which was disappointing.

Please DO NOT stay at this hotel! Worst exper I have ever had!!!

The room we had originally been assigned was having issues with the air conditioning and it was about 100 degrees outside. We told the front desk as we were leaving to get dinner and head to the state fair. They said they could fix it while we were gone. After being outside for the rest of the day we both just wanted a cool shower and to collapse into bed. We got into the room and it was still hot. Went downstairs and they moved us to a different room that was nice and cold. The next morning breakfast was lacking but we had been notified beforehand about this so not a big deal. The staff were amazing in helping us with the issues we had and were so kind.

En la habitación no había jabón, shampoo, conditioner

Comforter on bed was dirty, carpets dirty.

Locks are acaic and keycard system doesnt work. HVAC was uncontrollable,bathroom drains are slow, no counter in the bathroom,dirty rugs.

Nice, clean room.

We had NO TOWELS. Not even a hand towel upon check in. And very little toilet paper. When we asked for towels we were told that the laundry wasn’t ready yet. So we checked out at 8:30 am without a shower……. Supremely disappointed. No discount or refund. And our room was 65. Thermostat was set to 70 but the a/c wouldn’t shut off…..

The air conditioning didn’t work-room was 85 degrees. No bath towels-when went to desk only had one towel and one washcloth-clerk said rest in dryer. No shampoo or bar of soap. Room was clean and bed was comfortable

A maintenance person could spend months repairing things. Rooms are not made up daily, rooms need a thorough cleaning. Elevator carpet is disgusting. No amenities in bathrooms. I could go on and on.

All of the staff was very helpful and so polite. Answered our questions. The room was very clean and comfortable. Everything we wanted to see downtown was walkable. Very nice experience.

Great stay with friendly staff and convenient location

We've stayed here a few times, good hotel in general. Was clean, but the usual (hygiene supplies) were not provided. Breakfast was minimal...get there early.

It was horrible!!! a weekend get away over priced. No soap in bathroom room wasn’t ready when checkin started had to downgrade room. Breakfast ran out of food 20 minutes prior to breakfast ending. Noisy slamming doors all night loud people.

There was a coffee brewing system in the room, but no coffee or tea There was no shampoo in shower

Close to state capital, convenient

Dirty, no breakfast. Good location.

The bathroom smells urine, and the room smells like cigarette smoke. The staff was very attentive and friendly.

There was no soap or shampoo in the room, the room had not been dusted and dirt/dust on the coffee pot. The evening desk clerk was a gentleman and brought us soap and shampoo and extra towels.

Need upgrades and better cleanliness

Property was good, room was good, breakfast was served without milk as "the delivery truck is on its way" - no milk for coffee, no milk for cereal - a grocery run for a $4.99 jug of milk would have saved them from this fail but nobody bothered. Also trains passing through town use horn in the middle of the night. Not fault of the hotel but something to consider for light sleepers.

Clean room, comfortable bed

Ok hotel. Entire facility pretty empty. No fridge in rooms. No shampoo. Only 1 towel for the shower—2 of us in the room.

No AC

No mini fridge in room.

The people at the reception were very welcoming. The hotel has a lot of potential. The location is very good with walking distance to all historic downtown places. The first room had the air conditioner not working, this was a problem due to the extremely hot weather . The front desk was very accommodating in getting me another room. That night the air conditioner did work however the following night I woke up in the middle of the night to a sauna room. It seemed the building had air conditioning issues because the hallways were just as hot. I was there on a business trip and both rooms I was in had no hair dryer, mini fridge or ironing boards. The continental breakfast offered what was left of a few apples, cereal and waffles. The coffee was very diluted almost water like. I truly hope they solve their AC issues and pay attention to providing the essentials in the rooms.

Sheets and towels were clean, but the rest of the room looked like someone had started to clean, but forgot to finish. Parking and location is convenient, but it seems that there might be people living in the hotel as there was a party going on a Monday night until late. This was my second stay here and was 50/50 on whether I should stay again after my first visit. I gave it a second chance and unfortunately I can't say I'll be returning.

No soap or Kleenex in room. Shower had hair in it from last occupant. TV remote had battery issues. Breakfast was terrible. No milk, no yogurt, egg hockey pucks didn’t resemble eggs, no bacon, apple juice dispenser was broken. Good coffee.

Was not very good

Lots of things needed to be fixed in the room like a peeling ceiling broken tiles the carpet was wet.

Everything was coo ✊

Friendly staff, its clean. Infront of the capitol building.

Very nice and clean old building.

It’s a shame because this hotel is directly across from the Capitol building so it’s a great location but the hotel and rooms are very dirty. My room looked like it hadn’t been vacuumed for a while. Debris and hair (or furballs), dirty bedcover and the room phone was so dirty I would not have touched it if I had to. Also, my colleague and I shared a room and she tried to enter the building at midnight and the doors were locked. She tried calling the front desk but got no answer so I walked down to let her in. The phone continued to ring and once she was in the building we waited to see if anyone would come for the front desk but no one ever did. Had I not been there to let her in, she would have remained locked out. It’s is not a keyed entry and no one was around. I mentioned it as check out and the person working the desk that morning apologized for the dirty room and was shocked to hear no one was at the desk the night before and that the door was locked. She said they’re going through some changes. Hopefully things get better for this hotel. I don’t ever plan to stay there again.

STAFF were slow to wait on people. Worst was digested food left in sink in kitchenette . Also the counter tops were dirty. I was moved to a cleaner room with no kitchen facilities. The rooms had missing shelves and/or other amenities. their website said they are undergoing renovation but that's no excuse for rotting food in sink.

Room: HVAC wasn’t working properly; toilet got backed up and flooded bathroom Took over a week to return my license in mail.

We experienced no issues and would stay there again.

This was the second time staying so my group of friends could enjoy downtown bars and this year Pride. The ladies at the front desk are always so kind and extremely patient and helpful with any questions we’ve had. The free breakfast in the morning is a simple small collection of classics so no complaints there especially being free. Rooms were clean and no real rowdy fellow guests. Will come back again next time we want a affordable place to stay after a night out on the town!

Customer service needs improvement!

They helped us check in early but one room wasnt clean. We had to get to a meeting by 3. The lady told us they would have it cleaned by the time we got back. We get there and the room is not clean. They have no clue whats going on. We came back at 1045pm. They locked the room. Tell us he has to get another room because they didnt clean it. He signed papers and everything. Absolute bullcrap. Wont be staying here again.

I booked this hotel through the State House Inn website on 3/16/25 for a three night stay 5/7/25-5/10/25. I received a confirmation email with the correct dates that day that I made the reservation. I got a second confirmation email on 5/5/25, with trip details still accurate, saying I could save on a rental car. On 5/6/25 I got another email from State House Inn saying that some amenities may be unavailable due to updates being made to the property. When I arrived with my printed confirmation to check in, I was told that they had no record of my booking and the hotel was full. I showed her my three emails and my printed confirmation and she just said "sorry, I don't know what to tell you" and turned me away. I had to find another hotel, last minute, way outside of town due to the state senate being in session. This was completely unacceptable and absolutely ruined my trip to Springfield.

My room had no a/c but the staff quickly moved me to another room, where the air definitely worked! No trash can but I happened to have a plastic grocery bag with me, so I used that. Older hotel, creepy elevator and so-so breakfast but it served its purpose. Would probably stay there again.

Clean enough. Breakfast was nice.

The location and historic potential of this hotel are great and I want to acknowledge that every interaction with staff was phenomenal. My lower ratings are centered on very basic offerings of amenities and a lack of attention to detail in cleanliness. There was some type of lipstick or makeup stain on out comforter and an additional stain on the side of one of the sheets. They weren't concerning enough to warrant a complaint especially given the short nature of the stay, but they were noticed. The water pressure in the shower was lacking and the AC struggled to keep up on a day that was moderalty warm. I'm hopeful renovations and changes can capture the true potential of this location, but in its current state its more on par with a chain motel while being priced like that of a more desired destination.

Nearness to Amtrak and points of interest.

Open ceiling tiles exposing mechanical elements. No towels. Room left open for unknown period of time by housekeeping. No iron. Bed looked unmade on arrival. Key stopped working after one day.

Well first the air was set at 35 degrees but very warm. Maint came in and had to adjust. I had to ask for a remote, sugar and cream for the coffee maker. There were no wash cloths or an ironing board (but there was an iron). Key worked one day and did not the next

paper.

I did not get to stay here. They triple booked rooms. Multiple people were being turned away when I was attempting to check in. I had to drive over 30 minutes to get a new room, after driving almost 4 hours to get there. I was also still charged for the room.

Nothing fancy here and the hotel is dated, but comfortable place to stay in a great location for downtown Springfield business or visits, and a good value for the price. Staff friendly and helpful though check in took awhile.

Not good

My most recent stay was atrocious. There was no air conditioning at the hotel, so the temperature in my room ranged from 79 to 81 degrees the whole time. Totally unacceptable, and the staff didn't even seem to care about resolving the issue nor providing compensation (or fans). Initially, the first room they checked me into looked like someone had thrown a Vegas rager, which the hotel hadn't cleaned (phone unplugged and thrown across the room, tv trashed and thrown on the floor, debris on the bed). When I asked for a different room, they didn't even apologize; they just said, "try this one instead." That room had issues with the toilet. The property is in total disrepair and the service matches the shoddy state of the property. If I could give this negative stars, I would do!

They called my travel companion who stayed at the same hotel late at night before I we got there and said the hotel was closed because heat or ac wasn’t working. They weren’t clear. And then we scrambled to find another hotel in the middle of the night in a storm just so we didn’t sleep in the car!

No air conditioning and room temperature was over 85*. Paint was peeling off ceiling in room and bathroom ceiling was stained. Never again!

I booked this reservation (#73075611150856) on April 7, 2025, and have received numerous confirmation emails, including one on April 27 ("All Set for Your Triip to Springfield") and yesterday ("John, how is your stay at State House...give us a quick peek of your check-in experience." I arrived to check in at 10:00 pm, having driven in from Naperville to judge at teh Illinois State History Fair on May 1. There were several people ahead of me. Apparently there was a mix-up with their rooms. It turned out that none of us had rooms despite reservations with Expedia, Hotels.com, etc. The front desk clerk advised that they had been sold out for weeks, and that there were very few rooms available in the city. She said this only applied to people who booked online. Had I booked directly with the State House Inn, I would have had a room, she said. I ended up staying far from my desired location in the most disgusting Motel 6 imaginable. If I have one good thing to say, the night desk clerk I spoke to later (Montez) was very helpful. My wallet had fallen out of my pants pocket, and he retrieved it and kept it safe until I retrieved it.

At 5:30 this evening, I was still not able to check in as the room was not ready. When my colleague got their room. It was extremely hot and not temperature appropriate. I finally canceled my reservation and drove home to Chicago.

The air conditioning was not working in guest rooms and the staff neglected to tell anyone at check in. The room was stifling. It was a sleepless night, especially since I have a health condition that makes be particularly sensitive to extreme temperatures. If the staff had been honest at check in, I could have reassessed my plan and made necessary arrangements. But instead they prioritized profits over the health and safety of guests. 0/10, do NOT recommend.

I loved the design of the property and the decor! It really is a beautiful hotel. What I didn't like was the first room I was put in didn't have a working AC and it was 85 in the room. The front desk staff moved me into another room, same exact issue. They moved me again for the 3rd time into a new room and still no working AC. They offered me a discount off the room but since I booked from a 3rd party site they couldn't. They then charged me again for the room even though I prepaid for my room. I had to get my bank involved and show proof that I prepaid.

I have been waiting at the front desk for 15min. The line is growing and phone is ringing

Seemingly nice property but the A/C in the rooms is not working. The front desk personnel (nice people) neglected to inform me of the situation. Otherwise, easy check in.

Nice hotel

Terrible check in experience and no AC in my room/floor.

No air conditioning 3 rooms we tried