Homewood Suites by Hilton Tampa-Brandon

Breakfast

Under the circumstances that the hotel was being renovated, the staff management and all the people were very helpful and very considerate of my needs, as a person staying there who was just having surgery just down the road. I had made some suggestions to management about How things could’ve been done different. They responded immediately and were so helpful and so kind that I would definitely stay here again and having the good fortune of meeting so many wonderful staff at the Hilton.

Very clean and comfortable hotel. Friendly and helpful staff. Great variety of foods on breakfast bar and clean and large dining area. Would definitely stay again.

Exceptional

Very clean

Very clean

I've stayed in hotels all over the world, and definitely felt more at home here than at any other location I've visited. Special shout out to Trish, the front desk manager, and Cheri, one of the reception desk staff. Very happy that I chose this hotel for my nearly 7 week stay.

Great location

Exceptional

Very clean ! Very close to everything!! Very comfortable My view

Very clean ! Very close to everything!! Very comfortable My view ?

Very clean and nice staff. No restaurant or bar.

Very clean and nice staff. No restaurant or bar.

It was nice and comfortable, good location too, in a quiet area There was some water coming through from the carpet

There was some water coming through from the carpet

Excellent location

It was a very satisfying stay.

Didn’t have breakfast.

*

Was in a pet room and there was a dog smell and there appeared to be water damage on the kitchen floor around the edges-musky smell in room on top of dog smell. This was not a selection/choice for me when making reservation.

I loved the breakfast layout. I enjoyed my interactions with Kartech and Bryce at check- in. Their customer service was top tier. Whatever you're paying them- they deserve a raise. There was a curtain panel missing in our room (508 of you would like to replace it.). The elevator situation is a nightmare. There weren't enough luggage trolleys. We had to carry all of our luggage down.

I loved the breakfast layout. I enjoyed my interactions with Kartech and Bryce at check- in. Their customer service was top tier. Whatever you're paying them- they deserve a raise. There was a curtain panel missing in our room (508 of you would like to replace it.). The elevator situation is a nightmare. There weren't enough luggage trolleys. We had to carry all of our luggage down.

Great awesome staff

Great awesome staff

The hotel was very clean, breakfast less than average and the showers antiquated

Exceptional

The room was clean, the staff was friendly and the location was close to everything.

Very nice place and friendly!

Breakfast menu excellent. Clean room,great and free parking. Very nice staff

When we entered the room, everything looked very worn out and outdated. The fans and ceilings were covered in dust, showing a clear lack of proper cleaning and maintenance. To make matters worse, I was charged twice. I have been trying for a week to get a refund and still haven’t received any resolution or effective response, which is completely unacceptable. I definitely do not recommend this hotel. Poor cleanliness, bad conditions, and even worse customer service.

All good

The breakfast options need some reinventing. Not good breakfast options

No laundry bags, staff at the front was not helpful. Asked for more towels, left it on the floor outside where people walk. Shower pipe didn’t work properly so half of the water was just being wasted. Poor exhaust circulation in the washroom making it smell. Would not stay here again!!

The room was nice but needed updating on flooring. Floors were very worn.

Everything was wonderful service

Everything was wonderful service

Our bathroom shower and sink weren’t great. The shower handle was off so we had to put it as far as it would go to get hot water. Pressure could have been better. Sink didn’t drain well but it was fine. Beds and pillows were comfortable. A/C was good. We loved having the extra space.

The only issue we had was that the second lock was too low that my 3 year old was able to open it and run out into the hall. It should have been up higher in my opinion. But everyone was really nice

Bed and pillows 5/5

Breakfast was awesome .. hot water in units

Breakfast was awesome .. hot water in units ?

x

The staff was so friendly and accommodating. We would definitely stay there again

Everything would have worked out. But, we had a change of plans and I could not accomedate my date change. So, we losed our date and deposit.

Nothing they could have improved on.

Very good

The hot water in showers .. plus the staff was friendly an cool very down to earth .. awesome breakfast a decent room would definitely stay here again ..! Ty A little expensive end tho paid $ 660 for two nights …

The hot water in showers .. plus the staff was friendly an cool very down to earth .. awesome breakfast a decent room would definitely stay here again ..! Ty A little expensive end tho paid $ 660 for two nights …

The location Breakfast The AC wouldn't cool the room off.

The front desk staff was very friendly and helpful in particular Matthew My earrings got stolen, just really annoyed. There are no cameras on the floors, now I have to deal with this from out of town. They're looking into it. they were very helpful in changing my rooms, the highway traffic is extremely noisy and the air conditioning units in the two bedrooms are so loud we could not sleep so they moved us to the sixth floor so it was a little better. The carpeting was stained, the mattresses are really broken in the other issue is you could smell pot all over the hotel, which is gross and it's not OK because it says it's a non-smoking facility, but they obviously are not enforcing us

AC leaked everywhere, things were dirty, and the breakfast made me sick. The pool was also not great.

Beds comfy and a/c was perfect Placed on 6th floor elevator barely worked ice machine down over crowded very low class for a Hilton

It was great! Me and my sister loved it❤️!

The room was nice enough but the curtains needed some laundry TLC, and various spots of the carpet. A little dated and walls need cleaning. The HIGHLIGHT: the food was good nice variety, the staff was awesome, the room layout was perfect, full kitchen as soon as you enter. Would definitely stay here again!

Hotel rooms need renovation! Wall sockets not safe..sparking when you yse it!!! Hair dryer unit on bathroom wall fell off because it was not attached.

Nice

Staff was great! The room was nice. The breakfast was great!

Very quiet and peaceful! Remodeling is going on and hallways smell like dogs and carpets need to be shampooed.

Very professional and clean. Had to give it only 4 stars because the water in the showers would only get slightly warm

Great location. Good breakfast. 2 bed room had a lot of room. The pool was ok, cooler than the next hotel we went to nearby.

Its was awesome

Everything was good.

The room was satisfactory with cleanliness - just very dated. Sofa in living room was worn on a the arms. Staff very hospitable and friendly. Biggest problem was the TV. No TV channel guide and only had channels 2-40 and half of them weren’t available. This totally ruined our stay.

The staff was okay althought I only had contact with them during check in The propeety was old had a funny smell and not very clean. If it was not the holiday I would have force myself to stay

Room was clean and comfortable 👍

Staff was very nice

The breakfast was terrible. The oatmeal watery, chopped chicken tasted terrible. Even the yogurt tasted terrible.

This was one of the only places with a 2-bedroom suite for my family. It was perfect for us near to the highway, sports plex, and restaurants.

Had a great staying

Clean room. Quiet stay

room was in need of upgrade but sufficed

There is mold on the air vent and dust on the return vent in the room, 120. At night the maintenance people played loud music as they walked down the hallway. It usually stopped around 10pm. Not once while I was eating breakfast did anyone from the staff say good morning or offer to help. I didn't need help but that would have been good hospitality. They seemed to busy talking amongst themselves about going out to eat and other stuff I didn't need to hear. Matthew was nice but likes his phone. Same with most all other staff. I stayed at the Embassy Suites a few weeks prior and had an excellent stay. Wish I have planned better so I could have stayed there again.

Very old The pool and the staff

Our only real complaint was the pull out sofa. My daughter didnt sleep it was so bad. It was like laying on metal. Needs a better mattress!

I can not get over how comfortable the beds and pillows were!!! The room was very big and cozy, we had all we needed. They had a wide variety of did for breakfast such as cereal, while fruit, cut mixed fresh fruit, boiled eggs, muffins, pastries, yogurt, bread, eggs, sausage, tacos, oatmeal and so much more. Everything was great honestly!!

Excellent!!

Very friendly and helpful staff at the front desk and buffet area. Clean rooms. Rugs should be washed more often. Overall very nice experienced and would return.

Great experience, clean room, quiet environment. Perfect location, friendly staff. Overall 10/10 I highly recommend and I can’t wait to book again. Thank you!

Stay was nice and quiet room.was very clean with a kitchenette i did not use was suprised there was no room.safe for valubles,tv had more sports channels that i didn't care for no program guide or premium channels that could see since i scrolled the channels a bunch ,the continental breakfast was lacking no fresh fruit that i seen and no pankakes or waffles even if it were the kind that go in a toster for the nightly rates and an honors member i was.a little disappointed

I did not have the food.

Location, clean, polite staff The bed was a little stiff

It was a great experience staying in a king suite. It was clean and everything worked well.

Great rooms for 2 people. Spacious. Has oven, microwave sink and dishwasher. Supermarket and shopping areas less than 10 minutes driving.

The place was clean and the staff was friendly and knowledgeable about what to do in the area

Front desk service was spectacular! The room, upgrading and maintenance especially the bathroom.

Everything was very clean and staff members were very polite. We only stayed one night, but no issues.

They had a veriety of breakfast options including a waffle maker. The suite had all the amenities we needed and a comfortable king size bed.

The friendly service and staff.

Everything was great and clean

Friendly staff, clean rooms

I didn’t have a horrible stay but I’d very likely not stay here again. The property is in need of an upgrade. The rooms are really outdated. One elevator was down and it literally took you 10-15 minutes for one to come and that was an issue because everyone was experiencing the same thing so the one that came might already be full. Also, they have breakfast but at 8a when I came to get it most items were gone and the person who set the food up said no we’re all out of that so I didn’t bother to eat there the next day. The experience could be a good one if immediate changes are made at that location. It’s in a very convenient location at least it was for me.

Lovely hotel

The staff was very friendly. The breakfast was great. It was fast, clean, delicious, and one of the most pleasant staff. (Breakfast and front desk)... checking in and checking out. Also, brought my large dog (a big baby: non-aggressive). We were placed in a corner suite. It was perfect for us. Thank you. We will continue to look for Homewood Suites as we travel.

The room was excellent and breakfast was good The fire alarm went off during my stay twice. On the first time, I panicked and squeeze my ring finger on the latch, tearing my skin and causing major bleeding, bruising and swelling. The front desk did not have a first aid kit, so I saw some band aids in the store and got those.

Es un excelente lugar muy limpio, el desayuno muy bueno y los empleados te tratan con respeto

We had a great experience and will definitely return when we visit the are. The staff was friendly and knowledgeable. The breakfast was good. Only recommendation would be to add another waffle maker so the lines aren’t so long waiting.

Stay was ok. Elevator was broken during our stay and they had to shut off the water twice for multiple hours.

Excellent attention!!! OUTSTANDING SERVICES … incredible sooo tasty delish food…

Enjoyed that is was close to soccer fields, shopping and restaurants

Very pleased, thank you!

The staff was nice. The hotel is dated. the internet was out off and on. Last night the water in shower went out while I was bathing.

Excellent! The room, the service and the staff are excellent!

Hotel was comfy, perfect for our family of 8, and spacious! The staff upon arrival were friendly and professional. The complimentary breakfast was great and so was the coffee! Staff in the kitchen/breakfast area were great to speak with and friendly! We will definitely come back for a stay when in the area of Tampa.

Everything was great in my stay. The staff is wonderful especially the nice man with the Pony tail and glasses did not catch his name but he was really helpful and nice. Good breakfast and coffe and tea during the day. Would definitely stay again. The Only suggestion I would make is that they should update the rooms and general areas. But still felt at home at all times.

Is amazing. The employees and the place are excellent.

check in took a little longer than expected, but once it was my turn, he was super quick to get me check in. The bed was a little small for it being a king, looked more like a queen. I was looking forward to a hot hot shower but ended up only getting a warmish one. The toilet flushed once and then stopped working completely. Had to take off the back and mess with it for a bit for it to kick back on. Overall, location was nice, room was nice for the most part.

Only one elevator was in service for the whole trip most of the ice machines were either gone or not working and the complimentary breakfast was just that on most days they didn't even have waffles available only oatmeal The selection was at a minimal level at best

The front desk woman was very competent helping us and others coming to the desk with a smile and kind words. Definitely recommend staying in the Tampa/Brandon Florida Homeward Suites!

24 hour coffee. I enjoyed my stay.

I loved the room's setup and location. Both fit our needs during our stay. The staff were very professional, polite, and friendly. We will continue to use Homewood Suites by Hilton for our future stays and recommend it to our family and friends. Thank you.

Ask for wake up call morning of departure, didn't get one..Found pryer bar/crow bar while walking parking area..maybe to unlawfully enter vehicles??

Also 6-9 breakfast is kinda ridiculous. Should extend to 10 10:30 at least. Im not going on vacation to wake up early for breakfast.

THE SHOWER KEY WAS DAMAGED AND ONLY HAD VERY HOT WATER. I REPORTED IT AND THEY NEVER FIXED IT.

Nice hotel and very friendly staff.

Arrived at 3 pm which is check in time, but room was not ready and we had to sit for half hour waiting. Room was spacious but it is need of updating.

Great stay

Hotel needs renovation. Room smells bad. Furniture uncomfortable. Paid over $250 a night. Not worth it. Did have a good breakfast.

This property is showing age. There was a very odd/musty smell in the room.

Hallways had a funky smell, furnitures and room outdated

Ray was very nice and the best person to take care of us too I would definitely go again over there

Room was loud from exterior noise

Our stay was just one night for my daughter's "Match Day" event at Nova South University. Everything was very comfortable and convenient, the breakfast was perfect, and the front desk person made the check-in process extremely quick, easy, and very friendly. I would definitely stay here again. Thank you! :)

The hotel is outdated and the rooms have a moldy smell.

Neither hairdryer in the room worked

Nice place to stay

Perfect for what we needed I usually travel with my family having the 2 seperate bedrooms is perfect for us !!

Good location for what we needed. Room needs some maintenance. Tub water was very hard to turn off, refrigerator noisy, and ac air handler very loud. Other than that nice stay. Breakfast was good.

Close of Everything.

Tamia was super in getting my room for me she was sincerely caring about finding out about the affiliation with Norman Parathyroid clinic. I had to have surgery in the morning and Dr Patrick said these hotels are affiliated with the hospital. I guess it’s just the Homewood Suites on Webb Road in Tampa. I thought I would get a reduced rate and Tamia took the time to look into it for me. Which was very nice and even asked how I was doing the next day. She is a wonderful person and an asset to your hotel.

Everything was great people at the front desk was very helpful

The checking person was very nice with a pleasant greeting but was place on a upper floor which made it difficult for my handicap issue which is knees and back pro because of distance walking to room request for second floor but got placed on six floor room was okay a little dusty which effect my allergies cough all night so room wasn’t as nice as expected for price and been a Hilton hotel

Staff was very friendly. However, no one came in to restock coffee or toilet paper. We ran out of both.

Overall I was dissapointed with this hotel. The room in the corners were dusty and a lot of wear on the carpet and walls. The curtains looked very dated and windows cloudy. The sink was clogged and my daughter pulled out the stopper and pulled out nearly a foot of hair. We almost threw up. The breakfast was good with a lot of options but I was disappointed that even before it was closed most of the options were gone and they didn’t replenish (15 min before close). I didn’t complain because my daughters didn’t want me to be a “Karen” but I feel like I should get a partial refund.

Service was great

The property was clean and convient very close to shopping and dining.

Excellent customer service

Facility is ok but not sure why breakfast is 6-9am on the weekend?!? Also coffee was just adequate. Fitness room super small but room was spacious and bed comfortable.

Breakfast was amazing! Room space and interiors were great. Elevator space was small, but working perfectly.

front desk was really nice people ,Mrs C and Mr E were the star of our stay and were easy with directions to food and recommendations. room was.clean and quiet great set up.with.fridge and cooking stove and awesome bath . breakfast was great and security on the parking lot , recommend and stop.by.and say hyyy to mrs Cara for us .

Good location and staff was kind and helpful. Building exterior was somewhat dirty and furniture was fairly worn out. Noise from traffic was noticeable

Better than I expected. Love the breakfast

Over all condition of room an property

Nice facilities, friendly staff. Clean rooms

I paid for this room in advance and because of flight delays the hotel cancelled. Neither expedia or the hotel would help me Do not pre pay with this hotel ever.

It was a great stay with a really friendly staff. The room was clean and so was the hotel.

Close to the venue and different things to do.

Excellent customer service. Beautiful room and great breakfast

The front desk staff was always super nice. They never seemed annoyed by our requests.

Great experience and hospitality.

Our hotel room was great, spacious and comfortable, the staff on the front desk was very nice and helpful, the lady serving the breakfast on sunday morning wasn't too friendly, breakfast was ok.

We were welcomed fantastically by front desk staff. The room was large and spacious. We never had any issues. Breakfast options were also healthy and consistent.

Some the furniture was damaged and or didn’t work but everything else was fine

the sprinkler comes on while we were smoking

Very nice

We were only there one night, but I would stay again

Rooms are outdated. Hotel is in a good area. Close to shopping and dining.

Thanks!

The customer service was excellent! The property could have done much better. The suites need serious upgrades.

The room had standing water in the tub and it was never fixed after notifying the front desk. We were not able to shower. The room was barely clean and stains the looked like blood on the curtains. And don’t get me started about the pool, it was dirty inside and out. Would not book there or any home wood suites again.

Awesome staff

Not up to Hilton property standards. The front desk staff & manager were accommodating.

This was my first time at. Homewood. I was not impressed. First of all the tub faucet would not close and was pouring water all day and night. I let them know of the incident the first night and they send they would send maintenance. No one ever came. The breakfast was just ok. Lastly the reception was just one night during the week instead of 3 as advertised.

Large room. Clean. Friendly staff.

.

I arrived late when I checked in from traveling for my 2 night stay. Around 2 am the air conditioner in my room began to make a huge loud rattling noise that woke me up and would not allow me to get back to sleep. I recorded the noise and went down to the front desk and played the recoding to the front desk person and he told me there was nothing he could do. There was no maintenance personnel on duty and no manager. I asked to be given a different room and was denied the option. I was told to come down in the morning to discuss it with the manager. I went back to my room very dissatisfied. I went to the front desk at 7:30 am and spoke with the manager. She told me they could have maintenance check the problem. I asked her to help compensate me for my issue and she told me all that all she could do was give me done points on my Hilton honors rewards. The maintenance person was supposed to come up to my room at 8 am. I waited until 8:45 and they had not arrived. I had to leave for my conference. When I returned late in the evening the air conditioner was again making the same noise. I called the front desk was told that they saw a note about the issue and that maintenance was requested but no further notes about any repairs being done were added. I told them I could not have another night of no sleep. I was moved to a different room at 11:00 pm to then experience a toilet that works not stop running when flushed. I am extremely disappointed and dissatisfied with this hotel!

A quality hotel close to a lot of activities. Very fair in price for what you get.

Ok for the $141.00 night price. Dated hotel . You have to ask for cleaning service

Check in was quick and friendly. Family suite was nice. The mattress on the pullout couch was awful as you could feel the springs throughout the entire thing. The water pressure was pretty bad. But otherwise was a nice stay. Breakfast was good.

Very friendly atmosphere

The room was cold. No extra blankets. Breakfast was inedible. Would never ever stay there again

Check in was awesome, the clerk was very friendly. It was a nights get away.

Reservation was lost and I am asking for one free night on Saturday night my keys were lost I went to the front desk and they could not find my name in the system. This took about one hour to fix. Unacceptable I would like one free night for the future to make up this trouble

This property does not have the Hilton bed. The bed was awful. Very hard, uncomfortable and we slept horribly and left a day early due to poor sleep.

I was slighty disappointed in the fact that compared to other Homewood Suites I've stayed in this one did not have an oven, and I was there over the Thanksgiving holiday..

Had a great time! Hotel was very nice & clean.

Hotel was clean, breakfast was great and convenient. Location was close to a lot...