Clarion Hotel The Colony - Plano West

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Absolutely horrible experience. Seems like a drug running front or something rather than real hotel.

I did get one of the new rooms and it will be nice but it wasnt even finished, room numbers taped to the doors, no refrigerator in the room but a spot for one.

This property is going to be amazing, but they are now in the remodeling phase. My room was excellent, but there was no lobby or check-in or amenities, only because they are being remodeled. As I said, my room was absolutely amazing.

They are remodeling so no pool, breakfast bar, or regular bar. Room was good like I said they are remodeling.

Terrible water pressure, breakfast was individually wrapped muffins, property was under construction so everything was taped off.

Exceptional

Breakfast included was advertised, but not provided. Pool was advertised but not provided. The front entryway for movement was also closed. There was reparation going on, so everything was covered in plastic. Even then, no breakfast was provided.

no

Hotel was under construction we were not notified of this prior to, not only outside but inside too there were tools and materials Everywhere inside and out. No breakfast or bar which we also weren’t told. Should have gotten a discount for all of these things

Was parking is easy and air conditioning and room was too good. The room was too good as Expected then.

Was under construction but nice. Great place, friendly staff.

I like it Rooms

Rooms

For me personally, I won’t stay here again until the renovations are done. Staff was friendly, check in was as usual, my room was clean and smelled nice….but…1st floor completely closed, no breakfast (just basic grab n go), construction plastic and materials everywhere, construction noise during the day, and cell service/wifi was extremely sub par. Ive stayed at this location many times prior to the renovations and I loved it and when renovations first started it wasn’t that bad but—for me personally—I’d just rather stay somewhere else until it’s done. I love Clarion and the staff was awesome… I’ll just wait until it’s awesome again.

Room was unclean. Hotel was completely under construction and we were not notified.

I was assigned to a room that was already occupied with other hotel guests.

First red flag lack of communication. It’s under construction so you’ll be confined to the 2nd floor only and the pool, kitchen, ice room and everything else is out of order. Then at check in when I received my room. It wasn’t what I requested, I requested a 1 king bed room and received a double queen bed. I was told that my account wouldn’t be charged until check out but everyday they keep trying to run my account after putting money on hold in my account already. They did have a grab and go breakfast table ( muffins, oranges, apples, coffee and water) no hot breakfast. Some items didn’t function properly like the blinds and the night lights on the head of the bed. Trash in can and used lotion from the previous persons who rented the room. It wasn’t what I expected at all and what I wanted to pay for. I won’t recommend this place until they fully complete their renovations and retrain their housekeeping staff. Another note I will not be booking with Expedia especially since having the issue with my account.

A/C was not keeping the room cool. Had to keep adjusting the air. When it was time to check out, I looked under the bed to make sure we didn't forget any items and there was trash with old few items left under as if no one had cleaned under the bed. One bed had pen marks on the dust sheet.

No breakfast disposable for contraction in process. They never told me went I made a reservation Not. Mean people and their opinions are irrelevant

Not. Mean people and their opinions are irrelevant

So bad Customer service, no breakfast, bad attitude, manager Greg mean guy. Do I keep going???

Customer service, no breakfast, bad attitude, manager Greg mean guy. Do I keep going???

Do not book this hotel they are going thru a name change and have drastically limited breakfast. Tarping in the lobby

The hotel is nice and clean. The staff was so friendly! They were in the middle of a remodel and unfortunately I got a screw in my tire and had a blow out on the highway home. But other than it’s a great place to stay…. Bring your own coffee though.

Although the room was clean, the construction in the lobby and lack of breakfast was not ideal. We wouldn’t have chosen this hotel if the ongoing construction was disclosed prior to reserving.

Superb

NASTY CUSTOMER SERVICE

The hotel was going through a renovation. It will probably be great when its done, but the rooms needed some work, the bed wasnt very comfy, due to the renovation there was no breakfast (part of the reason we chose the hotel), the fitness center was a nice size but of the 3 treadmills - only one worked but the elevation buttons didn’t work quite right.

The construction is never ending. Everything is closed off except for your room.

A1

Very good

We had a king bed room. But, after returning from first day's activities, our toilet stopped worling and was running water constantly. We asked fir another room. Only room available was a double bed, which angered my wife, but we had to take it. Next night when we returned to hotel, they switched us back to a different king bed room. My real issue is, the under construction- renovation info should have been available at all sources who book rooms for that hotel, including Expedia.

Its still under construction which started over a year ago. Only 2nd floor is available. We had to wait to check in as no one was there at the front desk and another guestvwas also waiting forca while. With construction in progress they shouldn't sell rooms

Hotel is under renovations and being turned into a Hilton. Still quite and convenient.

Arrived to find the hotel under construction. There were tarps hanging every where and it was hard to find the front desk with all the construction. I wouldn't have booked it if I knew it was under major construction.

Breakfast was not as expected due to renovation. No emails sent to notify about the renovation. Bathroom wasn't clean well. The noise while doing renovation early in the morning

Staff was friendly, room was clean. I enjoyed my stay

Very good

The bedding wad torn, there was stuff all over the bathroom walls. Unable to rest due to construction. Breakfast was not included as stated.

Location There was a cockroach in my room. They didn’t have any other rooms to move me. Then when they did change my room I went to the room and that room was occupied then I had to wait a while longer for them to put me in a room that had no heat it was awful and wasn’t clean.

Location There was a cockroach in my room. They didn’t have any other rooms to move me. Then when they did change my room I went to the room and that room was occupied then I had to wait a while longer for them to put me in a room that had no heat it was awful and wasn’t clean.

I was not aware that the hotel was under construction when I booked. The complimentary breakfast was prepackaged muffins and oranges and apples. Not what I expected. The hotel staff were very friendly and the room was comfortable however we did not have any housekeeping at all.

The hotel is under renovations. I wish i had prior knowledge to this. The noise was minimal. The grab and go breakfast was muffins and apples/oranges as the kitchen was being renovated as well. The room itself was clean and comfortable. There was hard water build around the tub facet.

If I base my ratings off of the room, it would be five stars. The room was very clean and tidy, beds a bit firm but other wise very clean and matched the pictures online. However the pictures that are shown online of the lobby and the rest of the area of the hotel are what the hotel is to look like in the future when all construction is complete. We couldn’t hear the construction in our room, but the lobby was another story that is where most of it is happening. Was only really an issue at check in/out. But it is definitely an eye sore for sure. There is only a Togo breakfast that consisted of small muffins and coffee, it was a bit disappointing since the pictures showed other food options. I don’t doubt it will be a beautiful hotel once construction is completed.

Would have been nice to know when make reservation that the hotel is under construction.

Yes

Staff was really cool and chill, very friendly. Thought my fridge wasn’t working, called downstairs and the gentleman at the front desk came right up to check it. It was a silent fridge 😂😂. I originally booked a king bed and got a room with two queen beds because they’re undergoing construction. It worked out even better for me cuz I had extra pillows and blanket!!! room was clean, WiFi was moving like rent was due. 10/10 will go back and I recommend

Hotel was fine, but is under renovation. That didn’t interrupt our stay/sleep, but the restaurant wasn’t open.

When we arrived at the hotel to check in, we learned that it was under renovation (changing to a Hilton) which started a couple months ago. We booked at the Clarion last year—it would have been nice to have been informed in the meantime of the renovation and that the restaurant/breakfast was not an option during our stay. Other than that, the hotel was fine.

The stay was very nice, even while being renovated. Room was well maintained and the staff was friendly!

Our room was clean.They are updating Hotel so there was alot of materials inside and outside the facility.

Location and cleanliness were great. Very safe. Property under renovation so less amenities and no ice machine available at all.

Under construction. Constant noise from contractors drilling and no access to amenities due to it. Not what I paid for

Renovation work being done during stay

Great

Everything was as expected

Staff is great! The property is going through a remodel, so it’s a little chaotic during the day. If you’re looking for a better than decent room with a few amenities not available and a awesome room rate I wouldn’t pass it up.

They did not have a room

NASTY CUSTOMER SERVICE

Passable

Good

The place in is in reconstruction, and there's dust trash all over the place plus near zoom to go. Breakfast is just coffee, nothing else, yeah, it has a cupcake in or 2, but no bananas, no nothing chewy bars or nothing which is c*****

room was dirty, uncomfortable bed, ghetto lobby, no breakfast

During booking the site failed to mention the fact that it was under construction.There is furniture all over the place, there is dust everywhere, there is no breakfast other than prepackaged muffins and coffee and they refused to refund our money cuz they said they did in fact mention that it was under construction. The spot to find that info was under "policies"... thats not a policy. That should have been at the beginning where its easily found and not made to feel like they were hiding the fact that its under current construction. Had i known it was, I would have never booked a room there. I would have found somewhere else. The info they left on the site also stated that they would only be doing construction on the weekdays during the hours of 8am-7pm but upon arriving they had a sign which stated they would also be working on sat as well.... also at 8am but ending at 1. We had driven late into the night and arrived about 2am so i was exhausted. They were not helpful when trying to figure out how to resolve the issue. They said since it was in fact listed that it would be under construction that we couldnt get a refund. I sat on the phone for over an hour trying to talk with the 3rd party company that i booked through and was only told that i still wouldnt be able to get a refund. The whole situation is ridiculous and i will NEVER stay at this hotel again, even when its finished being remodeled. Please save yourself the trouble and pick another place to stay.

This hotel is under major reconstruction and should not be open while doing so. Most of the lobby is closed, there’s debris everywhere in the entryway and lobby, cords were hanging from the ceiling on the second floor… I wish I knew this before booking. It was not a good experience.

Normally don’t give bad reviews but the bathroom still has hair on the floor and walls and the carpet wasn’t vacuumed well.

The front desk staff were excellent, very knowledgable, and friendly. Hotel was under construction so breakfast was non existent and no coffee available the 2nd morning at all. The room was in good condition, comfortable bed and quiet until the outside workers started in the mornings, but we didn't find it to be a problem. Very close to lots of restaurants, waterparks, movie theatres etc

awesome service

No amenities and not that nice inside

Bed was hard and mutiple light in the room were broken. Also the have a light that blinks all night long over the bed to tell you the smoke alarm is working. They stated doing heavy furniture moving above us at 8am.

The bed was horrible, I was unaware of the renovations that was taking place when I booked the room so dust was everywhere and I had to deal with the noice of the work that was being done and the heater in the room wasn’t working properly

A little bit of dust and such due to construction but hotel was fantastic. Staff was super helpful. Going to be a beautiful place when they finish the facelift. This hotel worked well for what we had planned.

If I knew this hotel was under construction I would never booked it. This is Expedia's fault for not advertising this Hotel as under construction. There is no really breakfast but a Coffee and Muffins to go.

The room was comfortable and clean but there was construction going on at the time when e got there and no where was it mentioned when we booked aviut construction.

The staff were great, but the place is under construction so it looks run down and semi- abandoned from outside and the rooms that are available need matinance

The staff was very friendly, and both the facility and room were clean and well maintained. My only critique is that the complimentary shampoo, conditioner, and soap bottles appeared partially used and were quite small—there wasn’t enough for a full shower. While I could have requested additional items from the front desk or brought my own, this is simply an observation for improvement.

They are under renovation right now so that might be why breakfast was nothing but a muffin and coffee, when I thought the description said “breakfast buffet”-but no, it was not. Only the 2nd floor was open. The room was okay but air conditioning didn’t work and the air kept getting hotter when we set it lower. They offered to switch our room, but we ended up just turning the whole thing off. Overall, we slept well; comfortable, clean beds. Polite staff; they did their best under the conditions.

Property was under a renovation while we were there, which is why we reviewed it as we did. For what we spent on our stay, it was fine! Great location, friendly staff, and would stay there again!

Quick check in clean room

I could not make the trip due to an emergency illness. Property would not refund any of the stay. Will never use this brand again.

Check in was not the best. I use a mobile ID and apparently that’s not acceptable here. They allowed my husband to do the check in so it worked out besides that the room was nice and the staff was very attentive. The beds are not at all comfortable is my only complaint

Great stay. No issues. Would definitely stay again.

Not staying in this chain

Very nice staff, clean comfortable rooms!

Very clean,

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The room was clean for the most part. The bathroom had all used lotions and toiletries. The toilet seat was literally cracked and broken in half.

Nice place to be

It was good

yes

I would not have made reservations at this hotel if Expedia had mentioned it was under construction/renovation and there was no food service available and the ice machine did not work.

Posting did not state that the hotel was actively being remodeled and to expect disturbances. Hotel information stated that a breakfast was I

The room was ok. The hotel was in the middle of updating.

Clean room. Welcoming staff.

Nice and clean hotel

The AC didn’t work. When ask to have fixed or move us to another room the woman said she did not the authority to do so and she couldn’t reach the manager. The next morning the manager moved us. No refund was offered for the night no rest at 80°

It would’ve been nice to know it was in the process of being renovated. But it was ok

Did not tell us that they had renovations and construction going on and the heater wasn’t working. Customer service wasn’t that good of a help.

Great location right by Grandscape

Renovations going on so just two floors available and no restaurant. Staff was friendly and it was a great place to stay for my purposes. Easy free parking

Everything was good just wished we would of been aware of the construction going on and they had construction equipment blocking a wheelchair access point …other than that it was ok breakfast was pricey as listed $12.99 buffet but we didn’t eat there

No breakfast as stated

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The room smell like cigarettes smoke

First night AC was not working so slept in cold weather, most of the areas are closed as construction going on, was told there will be breakfast but only saw cupcakes and coffee,

Hotel was great, only complaint is the A/C in the room didn’t cool well. Other than that, great staff and great hotel!

Good atucf

Check in was easy.

Property is being remodeled , really clean and friendly staff. Only negative all night long we were unable to sleep because there was constant banging above us .

Staff is great. Hotel is great. However the 1 time out of 40 stays when I had a problem the manager was unresponsive and never answered my email.

Very safe and friendly

In my opinion, if you’re going to say breakfast in the morning. It should be some type of breakfast and not just apples and muffins.

Housekeep stole makeup out of the bathroom when cleaning room, staff and GM did nothing about it nor was I contacted back. The hotel is under construction, does not look as pictured.

I had to cancel my stay due to soccer game changes. I notified the hotel 2days in advance. Said I would get a refund then decided to charge me anyway.

Room was standard clean, smudgy mirror, some lights flicker or do not work. Hotel is currently being renovated. Staff is friendly and attentive. Parking is open and secure. Shop has sufficient stock, beer, and wine.

Great and friendly

The construction was terrible. There was banging and drills and saws going off at 6am on a Saturday. The front desk staff was rude and made multiple wait for an extended amount of time.

Hotel was great

Clean rooms

No breakfast. Staff don’t smile. Ice machine broke. They emptied the trash but didn’t make the bed

Very loud noise

Clean room and nice host

The fact that hotel was in close proximity to the Grandscapes where we had plans at was great for us. The hotel was clean and the accomaded my whole crew and had us all on the same floor. The only thing was that I didnt pay attention the breakfast was available for a fee. Which was onay for my crew because we went out for breakfast.

The AC was controllable with a remote which wasn’t clear, but we found it. No bathtub, just a walk-in shower.The deadbolt lock in the main door was broken and the breakfast cost money (so we didn’t do it, not sure how great it could’ve been. Maybe it could’ve been worth the price idk) but I’m willing to give this hotel 5 stars purely because the checkout time was NOON! That’s awesome and was so needed. What a pleasant surprise. I didn’t notice any odors which is my main worry with hotels/motels.

No problem with check in or check out. A great choice hotel!

First, cleanliness was lacking everywhere. The carpet in the halls was disgusting, elevator was a disaster and smelled like marijuana, the room and in particular the shower was nasty. They also no longer offer breakfast. This use to be my go to place in town. I will never stay here again.

Nice,clean

This was the second time I stayed here. The place is quiet. Roads are clean. The TVs are more modern. Lots of food options around.

Our stay was good.!!

Stay was great! Super clean rooms. Staff was super nice and beds were so comfortable! We will stay there again next time we go to WorldSprings since it’s also right down the road within a 5 minute drive.

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The AC wasn't work properly

The breakfast isn’t worth the $6.99 pre purchase and definitely not $12.99 the same day purchase.

Nice

Good price.. lots of shopping and food choices..

At this point I already booked my hotel through Hotels.Com. Called my bank and they confirmed that there’s enough money on the card to covered the $50 hold fee. Called Hotel.Com and I was told by the agent that I have to wait until Monday to resolve the issue. I have no where to go to spend the night. An hour goes by sitting there thinking what to do next. I was ready to leave and then Bailee, the Front Desk Agent asked me to try and insert the card again to see if it would work this time. I guess she configured the computer. Suddenly, the payment when through after an hour plus. It was all out a very bad service and experience.

Nice pool. Nice smoking area and areas to sit at and relax. Hot breakfast for additional cost. Not that great. Sausage was very dry. French toast and fresh fruit was good. Inside lounge. Staff was professional and courteous. Price was good.

The hotel is being converted into a Hilton Garden Inn as we speak. Hopefully the customer service will improve along with the renovation.

The stay was pleasant the only thing I wish they would have done was go and clean the room while we weren’t there. We did not have a chance to try the food but good deal breakfast buffet for 12.99 . Good location very near the expressway and places we had to go to. Will recommend and definitely stay again

The receptionist was very kind and helpful! The parking was convenient and anywhere we wanted to go was right near the hotel. The beds were very comfortable and the rooms were very clean. We were very impressed that they had a smart TV that offered prime, Netflix, etc. A lot of hotels that we have gone to do not give you that option. I would definitely stay at this property again!

Great location! pool was fantastic and well maintained! room was clean and comfortable.

Bathroom had hair all over and there was food still left in the microwave from the previous stay. Air conditioner took hours to cool down.

How ‘bout a free continental breakfast, yo?

I'm never disappointed choosing the Clarion when I come up from the coast to visit family.

The property was not clean and smelled like wet dog in many areas. The floor boards in our room were broken and hurt if you walked over it/tripped over it. The water was also shut off for several hours so we couldn’t use the sink, shower or toilets. Then on our last night from about 7:30-9:45, they had workers in the back with sledge hammers breaking down cabinets and loading them into a truck and it was very loud and we couldn’t get sleep. We called the front desk to complain twice and she didn’t have any info on when it would be done or why they were doing it at night. We requested a manager and she said the manager would be there in the morning which was not true.

Hotel was nice, staff were ok ! We booked a two beds bedr

Centrally located for our stay in the DFW area.

Staff is great!! Shout out to Bailey front desk.. She always goes the xtra mile !! I stay here often.. bed very comfy!! Great price!!

Very good

The hotel is under construction so was noises but not intolerable .. over I would stay agin

I absolutely horrible staff and Service the worst service I’ve ever dealt with ever I mean ever in a hotel setting

Average hotel, doing renovations so nothing spectacular about this property. Breakfast was good during mon-wed but the weekend breakfast crew sucks.

Extremely poor customer service

Extremely poor customer service and management

The bed was great, breakfast was$12.99 which is the same you get at La Quinta for free. Loud party up and down the hall, complained but nothing was done about it. They finally went to sleep at 3am

Centrally located. Nice property

Pool out of order, room did not had RC for AC and had to wait for them to bring one, on this app was offer continental breakfast and upon arriving was told that was an extra charge, got locked out because battery to open door was dead and couldn’t get to my room

They very obviously do not clean the rooms. The coffee maker looks like it has NEVER been cleaned. There was debris on the floor from the wall chipping, and when I looked down at it, I noticed a beer cap! Room was obviously not vacuumed at all. The pool was closed in mid July, no ice machines worked, and the mini fridge didn't work. I checked out 3 hours after checking in, Hotel denied my refund, told by the front desk lady that "well it's not like I clean the rooms", and we checked into the Resident Inn down the road. They were MUCH better.

Upon arrival, I had to wait in lobby for over 45 minutes to check in due to no staff being at the front. The room itself was covered in dog hair, the bath room was dirty, and the blankets had stains on them. The pool was closed the entire time and all the ice machines were broken. The elevators and hallways had a funky smell the entire time. Would not recommend this place to anyone.

It was pretty clean, simple rooms and reasonable comfort. The hotel had some dated elements and some recent updates. The staff was kind but a bit difficult to get requests in (asked for an extra sheet that never came) and the front desk was often empty. They seem a bit understaffed though.

Tub faucet was very loose…no free breakfast hot or continental…dirty walls and outlets…odor in room. Never will stay at this hotel again. Will be sharing experience on social media. Do better please.

Bathroom sink didnt drain. Clerk didnt seam overly concern when reported at checkout.

It’s nice a clean. Friendly staff. Skip the breakfast buffet. It’s sparse and overpriced. They said they had bacon but only served poor quality pork sausage. When I asked them where the bacon was they told me it wasn’t served everyday. The location is perfect for everything at Gradscape . Great price

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Good property

Save

Awesome and convenient

Convenient nice area

Quiet staff great location…

Price fir weekdays great !!

Front desk Baylee (i think) was extremely helpful, patient, and understanding. She made my group (5) feel extremely comfortable. Amazing lady

I would give it another star if it weren’t for the additional charge for breakfast. So many hotels include a free breakfast. I thought maybe they didn’t have a kitchen or space for a set up but they do. To be a choice hotel, breakfast should have been free. Also, we had multiple rooms. One of them didn’t have a refrigerator. Other than that, our stay was good.

This location is definitely an older building and they have signs throughout asking people to "pardon the dust" while they undergo renovations but I was there for 4 days and saw no actual renovations happening. There was crumbing drywall around my room and multiple common areas. On the bright side, the pool was nice. But the deteriorating building along with a $13.00 per person breakfast instead of complimentary like most all other places was enough to make me say I will not return.

All good, no problems

The hotel at first appeared to be just fine but the more I stayed there the more I realized that it was in need of some repair and things like doors that didn’t stay put where they should or coffee machines that did not work became irritating. The air conditioning was problematic and sometimes worked, but sometimes worked poorly. my request for a late check out was rebuffed, even though all I wanted was an extra hour. There are two other hotels close by and I would never stay again at the Clarion in the colony Texas.

Only one sheet on bed. Needed two. Tv didn’t come on. Source unplugged. Breakfast cold

Really unpleasant. Hotel quality is just terrible. Bathrooms falling apart

Bad

I have stayed problem 20 times. We are going to find a new hotel in the area. The bathrooms are just destroyed, smell like urine, broken fixtures. Hotel has been trashed and service is just subpar as well. So unfortunate.

The beds were not comfortable, the shower had mold, the curtains would not close so the lights shined right through our window all night and the room smelt like mildew. Disgusting

Linens were worn and comforter/ blanket had large holes with stuffing falling out.

Nice staff

The room was filthy. I could not walk on the floor without having to rewash my feet every time. When i addressed it, it was not addressed. I found other hairs in my room, others pubic hairs in bed and others hair in the bathroom. I canceled the second reservation that was scheduled due to this and they refuse to give any refund. Minimal selection.

Family oriented

Great area! But the room smelled damp

Everything was perfect! From the soft/hard pillow option to the shower! Slept very very good!!

I usually stay at this exact location 3-4x year and, unfortunately, I've noticed a steady decline. Staff is wonderful but facilities are usually "grimey". Meaning: the past few times I've stayed, the bathrooms haven't been that clean, the rooms smelled musty, carpet felt sticky, and you could tell the surfaces had not been wiped very well. Phones have been unplugged and, on this last stay, wasn't even connected. TV wasn't updated so, even though it was an offered selection, YouTube wasn't able to be accessed. Front desk staff is/was amazing like usual but the facilities need to REALLY be looked at.

It was ok

The property is a little run down. The shower barely worked and a few lights were out. Beds were comfortable and the room was clean

Good retail options

Great staff and the hotel was quiet and restful.

The check in was very crowded and a/c in the room seemed to never cooled down the entire hotel seemed to have a/c problem

Low water pressure

Get locations but don’t pay for the breakfast it isn’t worth it

Good breakfast. Staff was nice and accommodating.

We arrived late due to many delays. We stayed the previous year and it was an excellent. This year not so much I know things get over looked and that’s okay but make sure. You do a routine check on things we went into the room and the curtain was pulled off the was as if. Someone was climbing it I looked took a picture and just remembered it being there the ice machine was not working at all. No biggie we just used the fridge in the room, had to turn it down because it was froze solid. And the fridge was smaller than the standard size I couldn’t tell if it was under maintenance or renovations but it wasn’t as pleasant as it was the first time. I do love that it is designated around the areas we are venturing out too. The breakfast if at all possible just got out and buy you pay enough to be their and have fun with you family if it’s not budgeted in just either buy or put it in your budget to pay but I can say it is good but not for the price. The toiletries are so small I laughed they make sure you get 1 use out of it. But like I said previously have fun review the hotel on you own this is just our experience and you decide.

This hotel was extremely pet friendly and as soon as I checked into the hotel, which was later on that evening, my allergies got real bad. I could smell hints of animal, and there was hair in the tub. One of the lights did not work by the bed. It is OK to be pet friendly for I have pets, but for those who are traveling and stay I think it should be rooms that did not have pets in them or the rooms need to be cleaned better I sneezed the entire time until I went to go get Benadryl. I had mucus drainage and it was pretty bad.

To much trash out the property and inside and the room smell like pee the stuff is not friendly.

Poor Internet connection, house keeping is not good(not cleaning the rooms).

Very convenient to dinning and shopping!

It really was bad. I stayed there five days. They only clean the room once.

Excellent hotel! Very clean and comfortable.

Company super clean absolutely nothing

First, someo e should check rhe appliances to male sure present and functions with no issues. Example check Bulbs in lamps and fixtures. Refrigerator works. T V is working instead of finding out that previous guest changed TV input settings.

Great staff and easy parking

Great

Clean, comfortable, affordable.

Really great hotel for the price. Very clean, spacious and comfortable. The staff was friendly and breakfast was provided for a small fee.

We had a wonderful day at Clarion hotel. The front desk agents were very friendly and helpful. I had a special request for my grandson and they were very helpful with that matter.

The a/c was louder than the tv

Great service, safe location, great food in area

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Hotel was in renovation and the 3rd and 4th floor ice machines were out. Water pressure in the shower was subpar.

It was clean and bed were amazing

Quiet centrally located - hotel is in transition breakfast is $12.99 coffee IS NOT free. Water park walking distance, alcoholic beverages are VERY limited and sometimes unavailable

Quiet, clean and cozy