Arvilla

Great location Not enough towels Hard pillows No counters in the kitchen

This property is perfect for anyone but especially families. It’s on the beach side. It’s only two floors so it’s easily accessible for almost anyone. The pool is clean, and the chairs are clean and comfortable. Each room has its own chairs under the awning as well to relax anytime. The room is the perfect size and is equipped with anything you need for cooking, showering, and sleeping. N/a

Good area No parking, could be more updated

Location and beach Still under remodel. Lacking some amenities

Location and cleanliness. Accommodating staff Air conditioning unit was very loud!!

Easy access to the beach. Staff responded quickly to our questions/ issues and were very friendly. Place is older but has had some nice upgrades in the form of the kitchenette. Great to have beach towels provided! Had to ask for bed linens for pull out sofa bed, not in the room. Could use some tables at pool area and some new lounge chairs as some were in need of repair. A bit pricey for what it is but still good.

We had a great time Wish we could watch TV from the bed. Service on the TV was going down alot

The location was great. I didn't like the check-in/out process. The shower was really small and tight. I'm pretty small (I'm 5'0" and 120 lbs) and was hitting my arms on the walls trying to wash myself.

The location was great and room has everything you need in your room to cook, and extra toiletries. On this stay it was not as clean as our previous stay at Arvilla. I am not sure if they have changed housekeepers, but there was still sand on the floor and dust covering the light fixtures and ceiling fan as well as the bathroom light fixure. It was something that was overlooked for some time.

The place was great. The customers service was great. The beds were comfortable and the bunk beds were great. Close to the pool which was a nice pool. Only issues we had would be the bathroom shower needs a light since it’s pretty dark. And the a/c in the bedroom was loud. Which wouldn’t stop us from getting the room again tho.

No good cleaning at the pool areas and no bathroom not parking for all guests room clean but bathroom looks dirty because is to old . Pool areas not clean

Superb

The property is in a great location just a short walk to the beach and the view from room 112 was great. Table was broken in the room the top would come right off if you tried to move it and there isn’t much parking and parking is tight when I left I noticed there were multiple dings in my door

Everything!! Clean room, great view, nice pool. And staff was excellent and very nice. We will be back. THANK YOU

The rooms were ok except the bed! It was very uncomfortable. No parking when you paid for two nights. That is not acceptable. The pool was very nice. Except garbage running over in both trash cans.

I liked nothing. I enjoyed getting a refund. The cleanliness. All my my towels were strained but there were bugs coming out of the toilet paper, walls and sink. Turns out they were termites.

I liked nothing. I enjoyed getting a refund. The cleanliness. All my my towels were strained but there were bugs coming out of the toilet paper, walls and sink. Turns out they were termites.

The rooms were ok except the bed! It was very uncomfortable. No parking when you paid for two nights. That is not acceptable. The pool was very nice. Except garbage running over in both trash cans.

What breakfast? Trash overflowing all over!!! Water seemed to be leaking around the base of the toilet in room. It would be nice to be able to exit your car when you park Parking spots are way to small.

Convenience

parking is an issue

Location is great. Nice little spot. Coffee make wasn’t working late check in due to housekeeping taking 45 min after 4pm when check in was at 4, but was quickly accommodated by a later check out that was greatly appreciated

Location is great. Nice little spot. Coffee make wasn’t working late check in due to housekeeping taking 45 min after 4pm when check in was at 4, but was quickly accommodated by a later check out that was greatly appreciated

Very poor

The room bathroom had mold, the entire weekend never saw the staff 3 days never received clean towels or toilet paper. However the other guess were very friendly.

Super cute all renovated stylish rooms very convenient and comfortable. Pool was amazing and clean. The parking

Exceptional

Super cute all renovated stylish rooms very convenient and comfortable. Pool was amazing and clean. The parking

The room bathroom had mold, the entire weekend never saw the staff 3 days never received clean towels or toilet paper. However the other guess were very friendly.

I liked that since there was no staff on property, you could stay in the pool as long as you wanted They give you 4 towels for your whole stay. That's it. You have to use the same towel the whole stay. And NO parking. I think there's 17 rooms and maybe 10 parking spots. The overflow parking is 3 blocks away. And the sink and shower drain slow. I even went and bought drain clog remover and it didn't help. The lady cleaning could try and do a better job. There was hair on the microwave, hair in the shower and food crumbs on the floor and chip crumbs in the little bin they put chips in. And the smell of vinegar when you walk up.

They give you 4 towels for your whole stay. That's it. You have to use the same towel the whole stay. And NO parking. I think there's 17 rooms and maybe 10 parking spots. The overflow parking is 3 blocks away. And the sink and shower drain slow. I even went and bought drain clog remover and it didn't help. The lady cleaning could try and do a better job. There was hair on the microwave, hair in the shower and food crumbs on the floor and chip crumbs in the little bin they put chips in. And the smell of vinegar when you walk up. ?Other than that stuff, It's an ok place.

Exceptional

Perfect little spot by the beach ⛱️ We were here for 1 night the room was great, clean and had everything we needed. Great value The q code check in

Exceptional

Price for 2 nights was good. TV location in room 101 could not lay in bed and watch. older motel needs some updating. to get to the beach it was a little bit of a walk.

Price for 2 nights was good. TV location in room 101 could not lay in bed and watch. older motel needs some updating. to get to the beach it was a little bit of a walk.

Quite quick and easy. no ice or restroom outside of room.

I waited 2 hours for someone to show up to give me a key to the room. When I called booking.com customer service they repeatedly called the owner to no avail checked last at 7 pm still no key or person to get me in my paid room. It wasn't just me, there was another customer the same as me waiting outside to get a key for his room. Both of us had to get a room somewhere else. We also talked to people already staying in this hotel and they said they never seen any employees around. I am still waiting 3 weeks later for the refund I was told by booking, i would get, haven't seen it!! Everything

I waited 2 hours for someone to show up to give me a key to the room. When I called booking.com customer service they repeatedly called the owner to no avail checked last at 7 pm still no key or person to get me in my paid room. It wasn't just me, there was another customer the same as me waiting outside to get a key for his room. Both of us had to get a room somewhere else. We also talked to people already staying in this hotel and they said they never seen any employees around. I am still waiting 3 weeks later for the refund I was told by booking, i would get, haven't seen it!! Everything

Quite quick and easy. no ice or restroom outside of room.

Great room and view! Pool was wonderful! Kimmy was awesome!! Will 100% stay again. Room 112 is awesome.

Location was good, I like the retro motels Could be a great place just needs better upkeep. Room was dusty and sandy otherwise pretty clean. Motel grounds need TLC and this place would be awesome

Could be a great place just needs better upkeep. Room was dusty and sandy otherwise pretty clean. Motel grounds need TLC and this place would be awesome

The views from our suite were amazing! The location and pool was exceptional! The bathtub was not clean and no shampoo or soap when we arrived. The outside needed work. It was run down and dirty but the pool was very clean.

The views from our suite were amazing! The location and pool was exceptional! The bathtub was not clean and no shampoo or soap when we arrived. The outside needed work. It was run down and dirty but the pool was very clean.

It was a very good experience. Although the place is simple, we were very well attended, the pool is very clean, the staff is polite, very close to the beach. I highly recommend it.

It was a very good experience. Although the place is simple, we were very well attended, the pool is very clean, the staff is polite, very close to the beach. I highly recommend it.

There is no staff available on the property. We struggled to check in- there was a QR code and number for us to complete check in but we struggled to get someone to answer the phone and give us our code number for the door. Then there were no supplies in the rooms- no hand soap, no linens for the pull out couch. We had to again call and have all these items delivered to us. Entire stay was a hassle and we will not be booking here again.

It looked nice I wasn’t able to stay in the room that I prepaid for and I waited over 2 hours to get confirmation that this property will not be accommodating me. Booking.com stated that they couldn’t get in contact with them and they didn’t reach back out to their messages.

Very good

Bad

Noone answers after 6pm. . The room was dirty. No sheets on the bunkbeds and then when I went to make it there was only enough for one bed and Noone would answer to get more. I wrote a review the night I checked in because I was so upset and couldn't get a response from anyone. Then after I did get help the next day I was asked to change my review. My room was on the main road. Very noisy and the only gathering place is outside my room. So everyone was out there early in the morning and having their coffee and smoking. Ugh

I liked it had a pool and on the beach. Noone answers after 6pm. . The room was dirty. No sheets on the bunkbeds and then when I went to make it there was only enough for one bed and Noone would answer to get more. I wrote a review the night I checked in because I was so upset and couldn't get a response from anyone. Then after I did get help the next day I was asked to change my review. My room was on the main road. Very noisy and the only gathering place is outside my room. So everyone was out there early in the morning and having their coffee and smoking. Ugh

The place has a terrible check-in process. That needs to be improved. The rooms are nice...They need to improve having soap in the shower. They need to address the water backing up in the shower in some rooms. We had a party of 20 people ND reserved at least 6 rooms. There were small issues with each room. And the parking is insane. Let people park across the street at your other property. Don't send us down the street for overflow.

The assistant manager Kimmie was exstadinary. There was a mix up and she went above and beyond to make us welcome ❤️ The place was a little run down, I know a hurricane hit there 2 years ago

The assistant manager Kimmie was exstadinary. There was a mix up and she went above and beyond to make us welcome ❤️ The place was a little run down, I know a hurricane hit there 2 years ago

Location was good. Bed was comfortable. No soap in the bathroom. No hairdryer. Hair in the tub that didn't drain not good. Check in was unreal. The person that helped us was in the skimpiest bathingsuit without a cover up! When we finally got in it was 4:40. There was No office! It was in a towel room?? Sooo glad we didn't pay more than we did. But, they say you get what you pay.

No soap in the bathroom. No hairdryer. Hair in the tub that didn't drain not good. Check in was unreal. The person that helped us was in the skimpiest bathingsuit without a cover up! When we finally got in it was 4:40. There was No office! It was in a towel room?? Sooo glad we didn't pay more than we did. But, they say you get what you pay.

Great ppace to stay! Easy communication with staff. Walk to the ocean! Many good restaurants in walking distance. Super clean rooms and amenities. Have stayed here many times and will absolutely be back!

Comfortable, with everything we needed. Helpful staff

Comfortable, with everything we needed. Helpful staff

It is close to the beach and John’s Pass. There was no management onsite, no one to ask for extra towels. The grounds were littered with trash and there was limited parking so we ended up parking down the street.

It is close to the beach and John’s Pass. There was no management onsite, no one to ask for extra towels. The grounds were littered with trash and there was limited parking so we ended up parking down the street.

Great location—perfect for catching beautiful sunsets. There’s boulevard where you can walk , run or take your baby in the stroller . It’s only a 5-minute walk to the beach, and there are plenty of grocery stores, shops, bars , and restaurants nearby. The pool was also very clean and well maintained. The only downside was the cleanliness of the floors—they were extremely dirty. I also found trash under the bed, including paper and plastic cups. Other than nice place with a friendly staff

Great location—perfect for catching beautiful sunsets. There’s boulevard where you can walk , run or take your baby in the stroller . It’s only a 5-minute walk to the beach, and there are plenty of grocery stores, shops, bars , and restaurants nearby. The pool was also very clean and well maintained. The only downside was the cleanliness of the floors—they were extremely dirty. I also found trash under the bed, including paper and plastic cups. Other than nice place with a friendly staff

The mattress is useless. The toilet didn't work; it clogged several times. Structure in poor condition

The mattress is useless. The toilet didn't work; it clogged several times. Structure in poor condition

The rooms where fairly clean. The pool was great! The property was clean. The staff isnt on site but you can text them for things needed any eventually you will get it haha. Over all the stay was great. Id go back 😊

Location Bedding was not good

Location Bedding was not good

Access to beach and cleanliness of room No soap. No hair dryer and hard pillows

No soap. No hair dryer and hard pillows

Location That we didn’t have enough time

Location That we didn’t have enough time

The AC was good and my parking was easy. I felt safe n secure. Not to mention the shower head, heat and water pressure rocked.

Beach access No one was on site to check us in. We got there at time (4-5pm) we said we would, but office was closed. Came back an hour later, still closed so scanned barcode from note on the door and sent a text. We waited but no response. Texted again. Around 8 pm, called booking.com and she said she’d email them and if I didn’t hear from them within 45 minutes I could get a refund. We’d already spent hours waiting and we were out of patience, so we headed back home without ever setting foot in the hotel room. I will never try to stay at this motel again.

Exceptional

The room was clean and the bed was really comfortable. I loved the fact that the Guild was just a short walk from the hotel, The prove was reasonable I never saw or heard from staff. If there were any issues, there was no one there. The rooms are really dated and need an update Quiet time was not enforced

Need to update room, dirty room, hair in the chower,

The pool. Our room was not cleaned: the floors were dirty , the ceiling fans were full of dust, the ac filter needed changing (indicated on the ac). Our door would not look from the outside , contacted the resort through text and phone was told they would fix and never did.

The walk to the beach was pretty. Room was not cleaned before our arrival. Mattress had been peed on and a fuzzy blanket was used to cover it, trash in the bathroom and hair on the shower walls. No parking, no staff working at the facility, locked out of room upon arrival and had to wait outside for 45 minutes trying to get someone to come let us in. Door kicked in by a man with the lady running the motel on our last night there, stating they didn’t know we were there and then looked up my name and realized I was supposed to be there just not in that room (even though that’s where I was told to go and given all of the information).

The cleanliness, and home like atmosphere.

Do not let pictures fool you. The pool was dirty and discusting. Two of my grandchildren got infections from the pool, a double ear infection and a urinary tract infection. The hotel was never occupied by any staff so therefor the hotel was not maintained. There was trash that would pile up, the pool area was never cleaned. Because of this, there were rats. After we notified the office which was a block away about the pool, it was shut down for 2 days while they had a company to clean it. Very disatisfied and will never go there again.

Only 1 washcloth, had to clean air-conditioner filter,no broom or toaster. Head board was dusty. Trash under the pull out couch. Pull out couch couldn't fold down in the position it needed to be because of the space between couch and shelving. Pool area was full of broken tiles, only a few loungers and no outdoor tables or dining areas. Grill caught on fire while there due to lack of cleaning from staff.

Easy access to the beach was the best. Just took my beach chair and took the path directly to the beach. Parking was easy and safe. The kitchen had everything needed to cook along with dishes and silver ware. Clean linens were provided along with toilet paper and paper towels. The room was very clean and loved the nostalgic bathroom, but the tub needed some TLC and cleaning around the caulk. The beds were very comfortable and clean. The pool was also clean and the water was warm for a nice evening swim. My only complaint was there were 2 remotes for the tv...one worked and one didn't and should have been removed. We will definitely come back and stay again:) Thanks for a wonderful Spring Break 2026!!

Cute and clean little place. Had everything we needed and the mattress was AWESOME.

Parking was 1 very small space left right off the sidewalk, bathrm had dirty rug- no clean shower towel to step on, shower looked too skeezy to even use, no soap at sink- had to use shower soap on wall to wash hands, had 2 sets of towels for 3 people. Loud window air conditioner ran constantly, bright overhead light switch also turned off tv- so had to be on to watch tv.

Parking was easy. The room was uninhabitable due to broken windows with bullet holes and blood stains, which we were told from staff was from a fight between college aged kids who rented the room and had a big fight. Apparently, there was more damage, but they didn't replace the windows, yet tgey still rented the room. Also, it was very windy and the windows were rattdue to the holes and cracks. They looked like they would completelt break at any moment. We were completely SHOCKED! I had my reservation canceled and STILL have not received my refund, although Cass, the manager, promised it was processed.

There is no one around the property to help out with check ins. There were at least 3 other parties that arrived we helped out because they had issues as well.There was another property down the street theyowned but like this property no one was there. They do have phone numbers posted but good luck with that or getting someone to call you back. We lucked out with someone working on the roof of the property and they had direct number and general manager came over quickly. We also had problem with a canceled flight due to weather so we were going to be delayed a few days. Got them on phone one time about problems and a few text but no help with that. Said no rooms were available and when I said there were they didn’t respond. The room types we had originally were not available but there were ones we were willing to change too again no help. I need to say we have stayed at this property plenty of times in the past and they were always helpful and friendly. We did not realize they were under new owners and everything has changed. I have to say the only saving grace at this property was the housekeeper Kimmy. She is beyond amazing and the other guests agreed. She is truly the only reason we stayed along with travel friends and the only person to quickly respond to us about anything. She always brought us things upon request .They did change our second room because it had plumbing issues letting me know they were doing me a favor because it was an upgrade.

Beautiful old school Florida motel. Recently renovated. Easy check in and out.

Pool was very nice. Room floor needed cleaning. Location of resort was close to beach.

Location was great . The staff were very helpful and I was able to check in early. They have made some updates in the room but the property is run down. Our room was very clean.

Room was clean. Hotel was older but terrific location right by the beach.

The first day they gave me the wrong room...not the room I paid for...the only running water was the bathtub and we had to brush our teeth in a bathtub!!! The owner promised to reimburse me until the night prior to checkout...thats when she denied saying that and the suite was available the next next day and it still was not as nice as the photo although she said it was an upgrade...which it was not and we hadNO TOILET PAPER and No WIFI or TV the day before last to checkout which Maria said we could have checkout at 12:00 until maintenance guy in a threading manner was trying to get in our room and when I opened the door he YELLED at me saying..."THE OWNER WANTS YOU OUT NOW"...if I wasn't going straight to the airport I would of called the police...I was truly scared ...I took the owner for her word until she didn't stand behind her promise...absoulutly terrible!!!

It was clean but small. Quiet atmosphere

The room was awesome, staff was amazing as well.

decent rooms, easy check in/out. helpful staff

Room was clean. Bathtub could have used new caulking. They responded to our text needs very efficiently.

I was able to change to a lower level room however since they don’t allow early check in I most likely won’t be staying again. It’s a cute place and the lower level rooms are all new! Bed was comfy and everything else in the room was nice, I just prefer to be able to check in so I can enjoy all my time on the beach

Unwelcoming. We are repeat visitors to the Arvilla. We were disappointed that their remodeling after hurricanes in 2024 was limited to some new bathroom and kitchen fixtures. No heat in the unit. No front desk and no service. My wife called the number we were told to call to fir assistance to ask for an extra comforter (no heat.. did I mention no heat?) and no one called back or brought one. We we issued two towels for a week and told to wash them ourselves. We were also told that we had to buy our own toilet paper and paper towels and soap when the small supplies left for us were depleted. Lastly the beds were nice but the whole place just seems sort of thrown together with some fresh paint. While the neighboring hotels on both sides have nice landscaping there is none here. Just a barren stretch of scrappy sand between this motel and the beachwalk promenade. No effort or caring put into the whole presentation. The environment in summary is very downscale unnecessarily. One bonus is they did redo the kitchemettes in the units and put in new refrigerators since we were there in 2023. Overall though not worth the price at same price level as some of the better places on Gulf Boulevard.

The unit was clean. We did have a couple issues. The sleeper sofa was right next to the bed, so there was no room to open it. Our daughter slept on it as a sofa not a bed. There was no blanket for it either, they did provide one after I texted them. There were no closets or a place to hang dress clothes. Over all a nice place at the beach.

Very clean and has everything you need. 2 burner stove refrigerator. Table for 2 to sit. Snacks and water! You can see the ocean and quick walk to the waters edge. Nice walking trail. Pool was very clean and nice. Cant wait to go back

Clean room & great location.

Disappointed I couldn’t check in early but the room is super cute! Easy parking and check in

Arvilla is a hidden gem on the beach. It is a smaller hotel but extremely well-maintained. It has a clean pool with nice chaise lounges to chill on. The room is newly renovated with nice decor and has a fully equipped kitchen, should you decide to cook. The bedding and mattress are of a good quality: you will have the best sleep! If you are looking for a perfect getaway, look no further: Arvilla won’t disappoint you.

Beautiful spacious room. Quick walk to the waters edge. Very helpful ataff

Clean room, helpful staff

We enjoyed the size of our room the view from our room was beautiful 😍 the stuff was great our tv broke and the maintenance man was there in ten minutes with another tv so over all we had a great vacation

Nice people, good quality for price right on the beach.

Wonderful view directly on the beach

To check in, had to call sister property - might be good to know this ahead of time. Parking was very tight and limited.

We got stuck in the room when our door stuck. My husband pulled the doorknob and the doorknob came off in his hand. The pool was a greenish color. There were bullet holes in one of our windows. Some kind of bug was in our bed. We were supposed to stay 2 nights but we stayed one night and left early Saturday morning. Horrible experience!

Freshly updated rooms and property really looks nice. We've been coming for the last 3 years so it was nice to see the updates. You can't beat the location being Gulf Side. Price is still reasonable even with the updates. Highly recommend staying. Can't wait to come back next year.

Everything was great, quick walk to the beach and easy access to the area.

Unfortunately with all the potential t this property has, it falls short in basic items. Hair dryer, toaster, iron. The kicker is we stayed 4 nights and were given 1 towel per guest to use for the 4 days. No was cloths. Calls repeatedly to office were ignored. Office is offsite, this adds to the difficulty in resolving issues.

The lady that runs place, I cant remember her name, but she was fooking amazing! Expedia booked me a dame day reservation and they couldnt accomodate same day. She switched me to a nicer place across the street newly remodeled and super duper nice with an extra day! I will never stay anywhere else on treasure island!

Room 109 had just been renovated. We truly enjoyed our stay. They are renovating all the rooms from what we witnessed while there. Just know to go down to the sister motel (The Oasis) for check in…. We sat in our gulf view room and watched the fireworks right from our window

Stay FAR, FAR AWAY from this dump!!! We were told the key to our room was left on the table inside the room. Upon entering the room, the smell of marijuana was so empowering that we couldn’t take a breath without coughing. I am 7 months pregnant and could not stay in this environment. When booking, it showed pictures of updated rooms, none of which looked like the room we were given. The room was very old and very dirty. The smoke alarm had been ripped from the wall, foam around the A/C window units, tub was disgusting, walls/floors/doors were dirty. There was absolutely nobody on-site to complain to or try to get a different room. We were forced to find another hotel. When I was finally able to speak with someone on the phone the next day, she was extremely rude and basically called me a liar and refused to give me a refund. I’ve never spoken to someone that was so unprofessional. This place should be condemned, or at least inspected for safety issues.

When we arrived we were met with mold, floors caked with filth, TVs did not work, door did not lock, electrical outlets not covered. Furniture was missing drawer and broken. We requested a refund from the front desk and while she at first said she would get us one. When I called back inquiring the owners denied my refund. I had to scramble to find another place for my family to stay and was put another $1200. I have since contacted code enforcement and after them seeing the pictures they are going to be doing an investigation into the property

It was great! The room was so cute and updated. The bed was very comfortable, you don’t get that often at a hotel. The pool was clean and are places to sit around it also there are chairs outside the rooms. The staff responded to messages quick. I most definitely will be coming back soon!

At the time we checked in a sign on the door told us to go up the street to check at a sister hotel. Once I got to that hotel. it was not an easy to find the office. They could have put a map on the door. Better yet, they could have emailed a notice that this was how you check in and where. This matters because they only give you a 2 hour window to check in. They are in the middle of a remodel and our room was not remodeled, dated but clean which explained the low price. Hot water was good, 2 burner stove, small fridge with freezer and microwave. Beds where fine. AC cold. Pool was in excellent shape. Overall everything clean and quiet. They had pots but bring everything else, plates, cups, plasticware. Blinds were ok but room was bright. Great view of the ocean but a quarter mile walk to the water. We stayed in June of 2025, Mon thru Thur. Quiet time of the week. We would stay again for the right price and knowing what to expect.

Ein wenig gross aber die Amis moegen das ja.mir wars egal.easy check in und easy check out. Schoener Pool und zum strand ca 5 minuten zu fuss.kann ich weiter empfehlen dieses Motel. Man kann auch zu Johns Pass zu fuss gehen ca 15 min zu Fuss. Das mit dem park ber Pohne geht nicht. konnte die Park App nicht runterladen ohne den Account auf US zu wechseln. Wir waren sehr zufrieden.thank you🙂

Checked in, went to room and wow, this place a dump. Couldn’t locate my room as numbers were not clear. Finally found it to find two men already staying there. They apologized and left BUT gross! The maid changed the sheets, but the MJ smell and mildew smells were awful. The tub was filled halfway up and wouldn’t drain. I wanted my skin to burn off after standing in this room. I booked a one queen remodeled room. I was given a two double piece of crud garbage of a room where trash was left from the two guys who thought that was their room. They literally unpacked in the time they checked in and discovered it wasn’t their room. I went to front desk to attempt to get a refund. They said i had to call Expedia. I didn’t book through Expedia. I booked through hotels. Expedia had no idea who I was so I called hotels. They took my complaint and said they would call Arvilla. As I was put on hold I heard the ring of their phone and she picked up and hung up on them and told me the call dropped. I’m sure they get complaints all the time. Again this place is a dump. Beachfront dump. I told hotels she is front me and to call her back. She of course said she leaves in 5 minutes. She picked up but claimed the boss is out on maternity leave. Yeah right. In the end hotels can’t refund me and Arvilla is not answering phone from them. I’m sure they blocked their number. This whole experience makes me so angry.