The Westin DC Downtown

Very Beautiful Property!

My stay from June 4-8 was comfortable, but the billing experience was extremely disappointing. My reservation was prepaid in full through Expedia, and I provided proof of payment to hotel staff. Despite this, I received a late-night notice on June 7 that I was being charged for an additional night due to a reservation system error between Expedia and the hotel. I was assured the issue was resolved, yet I was asked to pay again at checkout and later found additional charges of $430.94 on my credit card. I am also still awaiting the release of the $300 incidental hold. While the accommodations were good, the repeated billing errors, lack of internal communication, and ongoing refund issues significantly impacted my experience.

Great location. Great gym facilities- but pricey.

Very good

Clean room. Staff was professional and courteous.

Exceptional

I was disappointed with the WiFi service. They mention enhanced WiFi for guests with destination fee, however when I tried to use it, I landed on a page asking to pay $12 per day. But somehow internet connected day1 and 2, and wouldn’t connect the 2nd night. I was on a work trip and this was very inconvenient. Staff is great and if it hadn’t been too late at night, they may have helped resolve the internet issue.

Good location. Staff was accommodating and extremely helpful and friendly. Room wasn't the cleanest.

Wonderful stay. Clean, helpful staff, really top tier.

Great

That Westin fragrance when you walk in the front door makes you feel right at home There was nothing I did not like about the property

The hotel was conveniently located near public transportation, was close to good shopping and restaurants.

Otherwise if the event wasn't going on during our stay this would have given my overall rating from good to excellent .

I love the hotel property it was not far from the train station the front desk agents were great when I checked in and the room was excellent overall everything was immaculate I have no complaints at all. I look forward to visiting the property again in the near future

I love the hotel property it was not far from the train station the front desk agents were great when I checked in and the room was excellent overall everything was immaculate I have no complaints at all. I look forward to visiting the property again in the near future

The lobby was clean but when it came to the room there was a

Bar offered a good selection

When we returned, we reported the issue to the front desk, but did not receive a response. After waiting about 45 minutes, we called back and were told there had been a shift change and no one was aware of our complaint. The odor became even worse when we turned on the heat, as it seemed to be coming from the vent. We called again to request either a room change or for someone to address the smell. We were told it would be looked into, but after another 30 minutes with no resolution, we called back. At that point, we were exhausted and asked for a spray instead. Unfortunately, the spray did not help at all, and we ended up turning the heat off entirely. Additionally, I booked the room through Expedia, and my expected balance was $92. However, I was charged nearly $800. I now have to wait for both the deposit and the duplicate charge for the room to be refunded to my bank account, which is very inconvenient. Overall, while the stay was manageable, these issues significantly impacted our experience.

It was cosy, big hotel, well located. I put my parents in here and they were very happy There’s a Starbucks but it was closed when we were there. So there was nowhere in the building to get a good coffee. I got a filter coffee from downstairs but it was expensive

Fabulous renovation! Beds are so comfy. Love the filtered water on each floor

Rooftop terrace was advertised which is why I booked and this hotel had no rooftop. The room was not properly cleaned as there was hair in the bathroom

Lovely hotel. I rented a room for my daughter's prom send off. The family stayed downstairs and ordered appetizers. The bar staff were extremely helpful and the overall service was great.

Superb

Yes

The room, location, staff, and hotel were generally excellent. I was there for a conference and the hotel is near the convention center, so it was helpful since I have severe mobility issues. It was a short walk away. The room was clean and comfortable, the staff were friendly and helpful. Nothing, I would stay there again for personal or professional trips.

The room, location, staff, and hotel were generally excellent. I was there for a conference and the hotel is near the convention center, so it was helpful since I have severe mobility issues. It was a short walk away. The room was clean and comfortable, the staff were friendly and helpful. Nothing, I would stay there again for personal or professional trips.

Exceptional

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comfortable beds and shower the extremely loud constant fan noise from the air conditioning didnt allow any sleep,

Exceptional

I did not have

I would highly recommend this hotel to anyone. The staff are nice and helpful when we had questions. The staff at Root &Vine when we order pizza's to take back to our room. The sercurity guards in the lobby would always say hi and ask how you are doing. The room was amazing and we enjoyed the view from our room.

Front desk was quick and helpful room was clean and everything works as it should Lobby was crowded, lobby bathrooms were in rough shape

Upon arrival, I did see an extremely long hair on the bed, which was offputting. I was offered $50 to spend on room service or at the restaurant downstairs. I did use it on room service but they charged my card instead of using the $50 voucher. I cannot get a hold of the hotel to get that resolved, which is extremely unfortunate. It is an extremely loud hotel and you could hear rats in the walls at night.

Lobby was crowded, lobby bathrooms were in rough shape

No one is friendly here. The front desk, cleaning staff, bell service, no one. Not a great place for customer service

Clean room

The staff was very friendly and accommodating. The room was clean and the hotel restaurant was good.

Exceptional

I made a mistake with the booking by messing up with the check-in and check-out dates. My husband, my mom, and I were grateful for the booking.com customer service staff and the hotel's manager for helping us change the check-in and check-out dates to match our intended events to attend during our stay in DC. Thank you very much. The bed and the pillows smelled a bit musty, so it wasn't so comfortable to sleep in.

I made a mistake with the booking by messing up with the check-in and check-out dates. My husband, my mom, and I were grateful for the booking.com customer service staff and the hotel's manager for helping us change the check-in and check-out dates to match our intended events to attend during our stay in DC. Thank you very much. The bed and the pillows smelled a bit musty, so it wasn't so comfortable to sleep in.

Incompetent staff charged me 600 for holds by accident and does nothing to compensate. Tells me to call bank the best they can do I don’t even recall an apology honestly . 50 per day for parking 20 per day for WiFi.

Nice hotel.

We have stayed here many times. Great hotel. Love the gym. We will come back. Rooms are great and clean.

Superb

Clean room. Helpful staff but long lines. Hard to use amenities in mandatory fee.

Does not fulfill the standard

Exceptional

Hotel was very busy but the staff still made time to create a personal experience.

From the moment we stepped into the building the staff was welcoming. Dennis was at the front desk and was friendly with a smile on his face the entire time. We needed to have joint rooms and he went above and beyond to accommodate this request since the hotel was completely booked with conventions for the weekend. The rooms were clean and comfortable. We had a great experience at the bar and the food and drinks were awesome. Upon check or Yusef made sure we used the hotel credits we had before leaving and he as also super friendly. This was a great experience and we will stay again.

Hotel was very modern and nice

Great stay. The staff, property, and atmosphere was amazing.

Clean room, easy checkin, Starbucks in the lobby

Amazing stay! Mattress was perfect, shower great water pressure. The hotel is a 7min walk from Capitol One Arena. The staff was super friendly and helpful. Valet parking was worth it! I will definitely stay again when in DC .

YUSUF was extremely welcoming and accommodating at the front desk. He greeted me with warmth and made me feel special. RICHARD was cheerful and joyful as he assisted me with my bags. He retrieved ice and extra towels for me. He also assisted me at the end of my stay! I didn't catch the VALET'S guy's name, but he was hilarious! I will definitely return. Money well spent...

Great

Convenient

Great stay. Comfortable beds. Great location

Beautiful, so clean, so wonderful!!!!

Great room. Clean hotel. Such nice staff. Only thing we didn’t like was the $20 you had to spend on the property every day.

Clean and fresh.

Fabulous hotel

Loved it, perfect location!

Some dirt on surface like bathroom

Two people doing check in

Clean room

The wifi is $20 a day if you are not member.

Very nice place. Good

Beautiful hotel

Staff and decor of the lobby. The room has some cracks in the ceiling

Great customer service!

The location was excellent, and both the bar and the restaurant were amazing.

It was far more difficult getting a final invoice from the hotel than it should have been, the complication being between on-site and pre-paid charges that should have been sorted out immediately rather than take days of follow-up.

Great stay. Definitely worth it. Great location. I received a $20 credit for the restaurant and bar

Staff, front desk and overall Marriott’s customer service.

Great room,.. great walkability, wonderful staff. Easy stay ! No complaints!

During our stay, we had a small matter that needed to be addressed, and Brett Haduch, the manager, went above and beyond to resolve it. His professionalism, attentiveness, and genuine care made us feel like true five-star guests. The way he handled the situation exemplifies outstanding leadership and customer service. The entire staff was incredible in every way—courteous, attentive, and consistently welcoming. I highly recommend The Westin Downtown DC and would absolutely stay here again. An outstanding hotel with an exceptional team.

Staff extremely helpful and courteous! Modern hotel with nice basic options in the lobby for food, drink, lounging.

Best sleep ever 😴

We will return! Excellent hotel.

Great room and venue

Nice

Very nice clean room. Christmas decorations in the lobby were really pretty. Starbucks in the lobby is always a great convenience. Staff was helpful with bags and check in was easy and fast. Lots of Christmas lights outside close to the hotel are wonderful and more than usual for DC. Great shopping and wonderful restaurants nearby. Ask for a room with a city view.

Entrance and open dinning space.

Staff were very polite and caring. The room was clean, the bed was very comfortable.

Restaurant seating was not available; room service was not available during its regular hours. Takeout was the only option available during the evening hours when I was there on a Tuesday evening. Elevators were not working near my room and I had to go to the other side of the hotel floor to get down and back up to my room.

Great experience

The room was amazing. It was the most comfortable bed I’ve ever slept in. The room itself was beautiful and very relaxing.

Spotless lovely room very comfortable

Loved

The hotel was very presentable and the staff was very friendly

Great breakfasts, close to the Metro, wonderful staff!

1st room wasn't clean the 2nd room I was moved to was clean. Checked in went out to get dinner came back to get ready for an event and had no TV. Overall staff was really nice and vey apologetic.

Nice hotel, clean area, parking is pricier in the general area.

Good

What I don't understand is how is it allowed that someone can pre arrange a party in their room with approximately 50-100 people on a floor that has guest rooms who now cannot sleep due to all the noise and the people hanging out in the hallway talking loudly. That party should have been done on the lower level where the conference rooms are. And I should be credited 1 nights stay for my inconvenience not just $100. I will never stay at a Westin Hotel again and I will make sure that I tell people that it's the worst hotel I've ever stayed at

Excellent

Great

The man who checked us in was very nice and was even able to get us in our room four hours prior to our check in time!

Very accommodating

I liked how clean and confortable the bed was. I appreciated they gave complimentary wifi access if you have an account with them.

Enjoyed my stay

The bed was broken hard to sleep on the bed was no good I should get a refund

Smells great

Was a great experience. They wouldn’t let me push my 11am checkout to noon due to alleged high capacity but that was the only negative experience. Everything else was great!

TOP TIER on everything!

The only reason I didn't rate this 5 stars is that there was a $40.00 facility fee, that wasn't advertised and I am not happy about it.

Nice area but I was not aware of paid parking

Since my family and I planned to be in DC for the 4th of July fireworks, we wanted to make sure we could park in the Westin garage a bit ahead of our stay there. We called the hotel and were told that it was fine but that it was all valet parking. We were a little confused by that since it specifically states on the hotel website that you had the option of self parking or valet. We didn’t question it and checked into the hotel and used their valet parking as there didn’t seem to be any other option. Upon leaving we asked the staff at the front desk if there was an option to self park and they said absolutely yes. They were surprised that someone told us that valet was the only option. Other than that snafu, the hotel was nice and everyone was friendly. Would have given 5 stars if not for the parking situation.

Everyone was so helpful!

My experience was good, definitely would return.

Everything! The staff members, the room, the bed, very clean......

Clean and well-equipped. I appreciated the water station on each floor.

Westin is a very nice hotel, conveniently located and 15 minutes to the airport.

It was fine besides the shadiness around the final bill. I was told at check-in that my destination fee would be credited $30 /day. They reduced it to $20 in the final bill. Also, I prepaid breakfast for every day I was there, and they charged me for breakfast (again) despite acknowledging that I prepaid upon check-in. I tried to get it corrected and they never responded (multiple calls, emails, etc.). They are shady around all of the daily charges. Don’t trust that your pre-paid meals are going to be honored.

Beautiful lodging. I plan to return.

Great stay

Excellent staff that sorted out everything we needed

We called before arriving to ask about the incidental fee, was told it was $150. we checked in , I got a email stating the hotel held $300. we asked and was told in person a different price. The morning of checking out the hotel ran my card again for another $300. when I received a email stating it was a zero balance. The room was nice but the cleaning wasn’t 100% we went to use the ice bag and it was filled with water. The bathroom had a half used water bottle under the sink. Also seen hairs around the toilet. Other than that it’s a very high end hotel and loved the stay, very comfortable! Front desk were pleasant as well.

Property was 8/10 $150 incidental fee is outrageous price per night

Would definitely recommend

Uncomfortable bed , the TV turns off on its own every 30 minutes or so. The toilet made loud noises. Parking was very complex, expensive and a headache. We could not change the room temp below a certain temperature which wasn’t good for my health condition. No free WIFI

Very nice, welcoming, super clean and warm. Close to lots of the attractions and easy to get around from this location.

Great!

BUT the rooms are small, no one came to clean our room or restock towels. The floors were gross and we really needed them swept or vacuumed. The doors are SO thin, could hear CLEARLY other guests conversations while walking to their room all hours of the nights. The beds are not that comfortable.

The staff was excellent at check in, and even overall the entire stay.. HOWEVER... cleanliness..? No. The floors were gross at check (hotel room), not vacuumed or mopped. The tables in the room also had crumbs all over it. The bed was comfortable.. and the location was close walking distance. Other then that... it's okay.

Great hotel and staff

The room service in the hotel was terrible. The food was like take out and not very good. The free included breakfast was cold when we received it and also not very good. It’s not what we expect when we stay at a Westin. The best thing about the hotel was the bed, which is always a guarantee when you stay at a Westin. Overall we were disappointed.

The hotel lobby smelled amazing! Checked in with George and he was great with giving me information on the amenities that can with my reservation along with recommendations on restaurants in the area. My room was very clean, smelled just as amazing as the lobby, bed was very comfortable and the products in the bathroom were very nice. When checking out Kamila was very nice and also gave great suggestions for places to have brunch. I will definitely stay there again! I wished my stay was longer.

My only complaint was after a long day out walking in the heat was that our room still wasn’t cleaned at 6pm at night and we had a dinner reservation to shower for.

The issue with the room bill was they charge me for parking services 48.00 $ per day and I didn’t use because I didn’t bring any car and they didn’t even asked about, just passed the charge.

Very neat, staffs were very helpful,

Sadly I was not happy with my stay at the Westin. We paid a premium for the room and while I understand it was busy in DC with the Cherry Blossoms and Spring Break, the experience was below par. We had to wait every single time for breakfast or dinner and I don’t think they were equipped or staffed to deal with the large number of guests. All the staff were great,

Great experience except they charge 30 dollars a day and tell you that you can use it at the bar or restaurant. Terrible menu and the drinks were 20 dollars per drink. We are elsewhere.

Great customer service! Fast check in, very polite and helpful Staff. Delicious & convenient restaurant @ hotel lobby. We lovedit!

Great hotel

This was an amazing place to stay with family! Everyone was super helpful. The room was wonderful. Location is great. We would definitely stay there again. This is probably one of the best hotels we’ve stayed at so far.

Excellent

Beautiful hotel

The toilet did not work properly so I had to call engineering soon after I checked in at 10:30 PM. The guy fixed the temporarily but I spent the next 36 hours having a lift a tank can do the same thing he did to get the toilet to fill. This is not good. Additionally, the light above the bed frame, which was the main light for the room was working like a strobe light instead of being continuously on, and did not shut off until I had to unplug it from the wall. I told the front desk about this in the morning and they said they would move me that afternoon, but no one ever called to move me. So I ended up staying in that room. Service and attentiveness to detail are missing.

It was a fantastic stay in a very nice room. I was thoroughly impressed.

Very nice and accommodating

The staff was very welcoming. The area is very walkable and in a perfect location to all of the museums.

Had a concern with the payment process …. Pre-paid adn experience concerns at check-in. Sammy addressed the issue and was very accomodating.

I will definitely be back at this property I really enjoyed my stay

Lovely hotel. Clean and quiet. Food was great. Staff wonderful. An issue with my bill was quickly resolved.

I enjoyed the room and the bed is very comfortable.

This property was amazing for a weekend getaway. The restaurant was great as well. The only confusing experience I had was with parking. There was serval occasions I was not able to get out with security coming over to help because the parking ticket was showing as error. Outside of that confusion the staff was great and the area was clean.

This hotel is great. It is very close to the arena and many restaurants in walking distance. Will definitely be returning soon.

Plus got free tickets to a museum $30 food credit and free waters.

This property was conveniently situated with plenty of dining options nearby. A quiet room with a comfortable bed was just what we wanted for our stay.

Great stay and newly updated. Food was good

Great!!

Great location in downtown DC! Friendly and helpful staff, very comfortable room. Highlights were luxurious bed duvet, no fan blowing on bed, and windows that open for fresh air!

Always clean and modern.

Wonderful!!

Very clean and I love the heavenly bed. The bed and comforter are worth choosing this hotel, the kind and over and above service are the cherry on top!

I always enjoy staff here. It’s luxurious, clean and the staff are always friendly.

We had a wonderful time and will stay again in The Westin Washington DC.

Overall great experience in a nice and modern hotel

Good

We enjoyed our stay including the meal and drinks we had at the bar. Our only issue was the smell of the room, it was odd.

Since it was NYE there were a lot of people and very long lines.

I was waited on from the moment I got there

Great hotel, walking distance to shops, restaurants and the White House

Clean and close to everything to visit at dc

Excellent hotel. Staff was helpful and friendly. Room was very nice and comfortable.

Clean, quiet, easy parking, super close to capitol one arena! Loved staying here

Clean, safe, and convenient!

It’s a great hotel in a great location. I’d stay again.

The individuals who manage the transportation area outside are wonderful! They need to be recognized as great team members!

Best hotel ever!

The TV didn’t work all weekend. Tried calling downstairs several times and no answer

Very well trained staff and very nice.

The staff were caring, amazing and super supportive. My room was clean and very comfortable. The amenities were superb. I would definitely stay at this hotel again upon my return to DC.

The gym is amazing

Loved the renovations! The atmosphere, energy, design and staff were impeccable. Would definitely stay here again!

The Westin was beautifully done inside. All staff from from desk to food service to security were friendly and professional. Absolutely the best customer service. I will stay again

Excellent. Beautiful hotel

Will be my hotel stay whenever I visit the city!

This property was so beautiful! It’s on my list moving forward whenever I’m in DC! The services were great!

Great stay!

Fantastic location, close to the Federal buildings

X

They charge you Extention fee 30$ per day. You allowed to use in the hotel. No one no notify you about it and if you are not using it at the same day the money gone!!!

I’ll always choose the Westin. Its just my favorite.

The people were kind and met all our need's. The area was beautiful. I would stay there again.

Best stay

Great!

Very nice and clean

Cleanliness