Red Roof Inn Plus West Palm Beach

Exceptional

Very good

Poor

Pleasant

Close by stores Love it

Everything

Exceptional

Muy sucia la habitación y hay mucha humedad y moo

Bad

I had a late check-in I called ahead of time like early that morning and spoke to some tournament he said it was okay well I got there around 10:00 I think but the young lady that was there was a Spanish lady she wasn't so friendly she was just like very light through she just seem like she didn't care and then the Spanish boy walked in she spoke their language and she was okay with that so that made me feel uncomfortable she was more attending to what he wanted then versus what I needed so I was ready to go Customer service

Customer service

It was close to where we wanted to be. Beds were comfortable. Bathroom was tiny and not the cleanest.

Bathroom was tiny and not the cleanest.

Roach infested, filthy, no internet, front desk advised all rooms had roaches and manager was not onsite. Left within a couple hours in the night.

Staff

Had to check out a couple days early- no money back on unused days. Then the staff doesn't care that guests are disturbed by other guests playing loud music at any time

This place is not bad bit not as shown in the pictures. Property is not optimal and the rooms are outdated. For sleep and run works for many. Not for me.

I stayed here once before 3 years ago. At that time, the facilities were decent. The rooms that I paid for smellsd like pee. Very strong odor of pee. I could not sleep because of the odor.

I stayed here once before 3 years ago. At that time, the facilities were decent. The rooms that I paid for smellsd like pee. Very strong odor of pee. I could not sleep because of the odor.

Inside Wasn't clean was smell, needs more upgrade.

The room smelled pretty bad. Hallways were not up to par.

The room smelled pretty bad. Hallways were not up to par.

We had to argue to get towels as they said the limit was only two!! We just wanted one extra!! and Let's NOT forget the SMELL!!

Bedbugs

Pleasant

All of it need to remove it from the list

Location for the funeral arrangements All of it need to remove it from the list

Good

Very good

Very good

Honestly not much. The location was the only great part The whole whole place was musty smelling.. everywhere you went in that building including your room smelled really bad. The carpets were sticky.. I had on white clean socks. After a shower and walking around they turn black. So they really didn't mop the floor.

I liked it The administrator, the girl who checked us in, did everything quickly and efficiently. He's great.The rooms are good, the stay is comfortable This time, I didn't like the man who said I was checking in early and that I should still pay for early check-in. It wasn't said in a nice way. It ruins the hotel's reputation.

Honestly not much. The location was the only great part The whole whole place was musty smelling.. everywhere you went in that building including your room smelled really bad. The carpets were sticky.. I had on white clean socks. After a shower and walking around they turn black. So they really didn't mop the floor.

Exceptional

Coffee bar was a joke. Staff all was speaking Spanish. My mom wanted to buy some bleach to clean the tile in the handicapped bathroom. A place to sleep but that’s it.

Horrible, dirty, disgusting place. Roaches! Hair everywhere.! Not cleaned! Bad smell coming from rugs and humidity in roof. Ac dirty.

They don’t have breakfast

They don’t have breakfast

Room not clean. Poor water pressure. No housekeeping service.

Superb

Exceptional

roaches in room.

No good

Pleasant

Very good

NA

The lamp in the room had cobwebs, the room smelled musty, everything was just old.

Overall very poor

All Around unhappy!!

The bed was comfortable. Everything else was nasty. The room needed a good cleaning. If I could have gotten my money back I would have gone to another hotel. There was really nothing good about this hotel. It was nasty.

The bed was comfortable. Everything else was nasty. The room needed a good cleaning. If I could have gotten my money back I would have gone to another hotel. There was really nothing good about this hotel. It was nasty.

Dirty and nasty…. There was men everywhere some knocking on doors loud enough to think it’s the police with young children…. Heard lots of screaming Dirty and nasty…. There was men everywhere some knocking on doors loud enough to think it’s the police with young children…. Heard lots of screaming

Property looks run down. Hallway carpets, room doors, beds, pillows all need serious attention. Bad smell in elevator and hallways. Poor cleanliness.

Avoid at all cost, not safe. Left a night earlier, could not tolerate staying there. Got there and people drinking in the parking lot, smell of weed in lobby. Carpets are nasty, place has not seen a vacuum in years, celling tiles falling apart, room floors sticky and rusted shower. Again! Avoid!

Parking was easy but did not feel safe

Infested with bed bugs. Had to leave the next morning due to the infestation. A full refund was requested.

Good location

Moldy bathrooms

Room was filthy sheets had blood stains, smelled like mold

The bed was yerrible ..felt something stabbing me in my back all night

The carpet was very dirty in the hallways.

Dirty, rooms and hallways smelled horrible bed was uncomfortable, had lumps and sagged. I would like a total refund!!! So disappointing

Location. The room I was given.

The door did not lock properly, the door frame was loose, lumpy bed and the room smelled.

Lication Everything, take pictures so they don't charge you extra.

Location was perfect. To get on our cruise ship and the price was good When you walk into a property and they have plexiglass on their front desk counter. Kind of concerns us. Then proceeded to the elevator which looked like it hasn’t been never cleaned. Walking through the hallway to our room needed to be upgraded and maybe pictures. The room furniture is very outdated and some outlets were not working. I would pay a little more because of location. But we’ll never stay there again because of the cleanliness and oldness of the property designs.

Great location N/a

Very conveniently located -- close to spring training baseball sites.

There was a thick coating of dust on the surfaces and some of the surfaces were sticky. The bathroom wasn't the cleanest and the bath safety mat made me squeamish. The floors were dirty but the carpet surrounding the bed was worse and likely hasn't been cleaned in a very long time; my feet were black everytime I was barefoot. The standard room does not come with tea/coffee facilities even though mentioned on Expedia. Housekeeping is only on a Wednesday so you need to ask for toilet paper, fresh towels and I am guessing bedding if required. Rubbish doesn't get collected sobwas told to keep it in the room until check out. This room would be so much more comfortable if it was upgraded and cleaned regularly. The gentleman on reception who I can't remember the name of, I want to say it's Raymond or Ray, was the loveliest man and gave me a very polite, friendly and professional check in and check out. This hotel is lucky to have him as part of their team as this was one of the only things I can say was good about my stay. For what was paid to stay here I feel it should have been a better experience. It is overpriced for the quality that is offered.

Price, STaff friendly , location. Needs to be updated inside.

Get rid of the roaches

It’s location to where I needed to go for business. They charged me for the safe in my room that didn’t work. The television in the room didn’t work. The room had a foul odor. There were junkies loitering in the parking lot and it was so bad they had a security guard walking around to address it .

No cleaning no vacuuming no upkeep everything‘s dirty and worn out There was a cockroach in my bed Even clean sheets smell

Lobby smelled like marijuana. Prostitute walking around, People were loud all night

The room looked ok by sight but the room had a bad mould smell moved to second room which also had a bad smell which I can’t really describe. AC was on but Definitely needs better ventilation. Did a lot of coughing

Worst experience ever.

Clean room. Plenty of free parking. Everything worked. No notable extras but at the price that was not a problem. Restaurant next door.

So unclean when we came in. Staff was rude. The grounds where litter with cigarettes everywhere. The smell on the elevator was so bad it made sick. The bed sheets where so rough a little softner would help.

In A Good Location Dated. Dirty, Funny Smell Dust All Inside The AC Vents. I Had Holes In My Comforter.

I previously wrote a review about the staff being super helpful and nice. However, the place itself is literally one star there are people not only living there, but the room smelled very musty and moldy, and was somewhat damp. The entire stay had to go to the gas station and get car fresheners. The overall cleanliness of the room was not good, but it was not due to a lack of cleaning completely it is also due to a lack of upgrades. The beds are horrible. They’re literally springs. The refrigerator was barely cold until the second full day.The pool was completely filthy and did not have any chlorine in it whatsoever they were children, jumping in and out while their parents sat in the car getting drunk and high, and they’re older kids were smashing lights in the back flipped over the only green bench there I am a very easy-going person and it was very difficult for me to spend the three nights there. I honestly just didn’t want to lose the money I had already paid. I wouldn’t choose this place again and it should be disclosed that this is also peoples homes.

The building really needs to be turn down and rebuilt. The place and our room reaks like a dog and the bathroom is very rusty.

The price Dirty hallways. Marijuana smell inside and outside the building

The room was okay. Coffee pot didn’t work and there was no coffee in the lobby. Only an expensive vending machine for snacks. Had to pay $25 to check in before 3:30.

It reeked of Industrial Solvent. Spider webs and dust on the walls. Filthy floors, walls. I contemplated sleeping in the car. I woke up with bloodshot eyes and killer headache. What a pathetic experience.

This hotel is extremely outdated. Had to swtich rooms due to overwhelming bleach smell. Bathroom was disgusting. Just overall felt dirty. Best to bring your own pillow & blanket. The amount i paid for this room was ridiculously expensive. STAY ANYWHERE ELSE

Super sketchy place, homeless everywhere, rooms, nasty dirty, maintenance nonexistent. Skip this place altogether!

They could not find my reservation therefor I had to find another hotel everything was booked up I had to return to Palm city to my relatives. Please redound me my entire money.

Room was dirty, sheets questionable tho we paid for an updated linen package. Odor in hallways. Had to turn off AC as fan had irregular and loud noise.

I found a few bugs in the bathtub, one of the beds seems to be broken, the lamp over one of the beds didnt work, a light bulb in the table lamp flickered & the room smelled horrible!!! I did let the front desk know the next day. They offered us a different room so we looked at it and it wasnt much better. The 3rd room was a little better. We really didn't have a choice because we had reservations for 3 more nights... We also had trouble with the key. Everyday I had to go to the front desk and have them activate a new one. That shouldn't happen!! I will have to say the staff was kind. I do know now I will never stay at a Red Roof Inn Hotel again!!!

The room was dirty there was body hair on the shower and sink.

Roaches, not clean and the bed was flat and sunk in and you rolled off

NASTY!!! The beds had bed bugs, there were roaches in the rooms, and hair in the shower.

Hotel carpet was smelling bad. Residents were smoking inside the hotel.

Dirty room broken bed

It was DIRTY, hallways dirty, room was dirty, it smelled horrible, there were candy wrappers in drawers, roaches in the room. We didn’t stay. We immediately walked out and asked for a refund.

Don’t trust the pics. Staff is barely present, the room smelled of mold immediately upon opening the door. Signs of water damage inside and out. Tried calling the front desk for 10mins straight and nobody picked up. Hotels.com support wasn’t even able to get a hold of the PM. I knew it wasn’t anything glamorous, but did not expect what I walked into.

Great

Clean and comfortable

Clean room nice staff, and relaxing pool. Vincent at the desk was so nice and accommodating!

The tub was not clean. Their was not a waste basket in the bathroom. That was the big issue with the stay.

Nothing. The worst hotel we stayed at ever. Here’s your warning. Pay extra to book with a nicer hotel. Don’t go for the cheap. They always say you get what you pay for. I wouldn’t even stay here again if it was $29.99 a night.

This hotel needs a deeper clean, paint and overall maintenance job ! The staff was helpful given my own personal circumstance of needing a place to shower and refresh but I decided not to overnight as the place was dirty, elevator, halls, carpets, stained walls at the shower. Not inviting ….

Beds half broken, dresser was broken, It shouldn’t be more then $30 a night hotel

Staff was courteous. Room was okay. They only clean the rooms once per week so you have to get your own clean towels at the front desk

Great service and rest very Good

Clean room

Bed bugs in room 121! Ceiling plaster was falling over the bed.

Room not clean and customer service is terrible

Amenities : Bad bed People out front all night Shower was dirty Staff: The front desk lady mad because I checked in very rude Food smells in hallway Was walking distance to gas station

It's February 4th to the 5th I didn't even get a room and I asked if there was a room available on the first floor before I booked it and payed protection so I didn't lose it and I got there and only the top floor was available

Room

Yes

The room was ok I paid for the room with upgraded bedding and snacks I had to go get the snacks from the front desk myself the tub was dirty and the room smelled unpleasant it served it's purpose as a place to sleep for the night but definitely won't be staying again

The room was dirty. Desktop sticky. Dirty water bottle on floor between furniture. Broken bathroom floor. Dirty tiles in bathroom.

The person working obviously doesn't know me gave me an attitude when I said that I had a pet and gave me a ripped off towel obviously someone else's pet made problems for everyone and the room the a/c unit didn't work and the fridge didn't work and it was the first room I ever had that I wasn't happy with

Room was clean and had a microwave and small fridge, which we weren't expecting. Staff was pleasant, but seemed understaffed at front desk. Long wait to check-in because of a single difficult customer ahead of us. No response to call to front desk for minor issue. Went down to front desk -- long line for check in with a single person at desk.

The elevator hasn't been cleaned in god knows how long. Room wasn't much better. On a positive note it does look like they are re doing all the rooms.

The bathtub was dirty, the shower head squirted water out onto ceiling and floor. Overalll just everything was dirty will not be staying again.

Shower and smell, only thing good was location to airport.

The room reeked of former cigarette smokers, and had a roach on the desk, dirty sheets and overall cleanliness was lacking in the room and in the halls. The staff were somewhat helpful but we were unable to get a new room.

Super dirty

La habitación olía muy mal habia cucaracha el toilet daba asco

Good heat and AC. No breakfast, just coffee. Friendly staff. Clean room.

The hotel has a sleazy scam where they charge your $3.08 per day for the use of your in room safe. They say they will refund you at the end of your stay if you don't use the box. This is a hidden charge that I'm sure many customers overlook or forget to come to the front desk to request when they are checking out. I noticed when booking it was $1 cheaper to not pay hotels.com and pay upon arrival. They want you not to pay online so they can have you sign to this sleazy arrangement onsite.

Everything was horrible

They could add like some other Rec Roofs in Florida pastries, fruits and cold cereals to the coffee offer in the mornings

Horrible, from the drug deals, the hookers, the unsafe feelings. Will never stay here again. I felt since the doors opened into hallways it would be alright, nope not the case. Partying going on all night long. Just terrible place.

it's a dump

It was good

$3.39 fee is sneakily added to your room charge! I did not approve this. No hotel property in the country charges you for a safe in the room but this Red Roof Inn does! Extremely disappointed.

Stains on sheets cigarette buds

This hotel has potential to be good but the lack of up keeping has made this stay not a good one. Starting from the puddles of water in the elevator, the smell of the hallway, the lack of up keeping inside the rooms to the 3 baby roaches i killed in the bathroom.

Some flying gnats

The room had bugs on the bed a bathroom. I took pictures of my room. Also I washed the sheets on my bed as well. I chose this place because it was not expensive and it was ideal to wear my family lives. I will never stay there again, I chose not too move because I would not have gotten a good opportunity to go elsewhere on short notice.

Starting from car parking till checkout it’s bad experience. At the car parking urinal

Room was dirty, the floor was sticky, the bathtub was dirty. The bed sheets were stained, horrible experience. Even the elevator was dirty as well.

so dirty would never book again

I feel neglected. I stayed there for 2 nights. Nobody came to ask me if I even needed a towel. When I went downstairs to ask for a clean towel, the lady at the front desk told me that I needed to bring the dirty towel and they would give me a clean one. that ridiculous

Everything about that hotel is disgusting!!! Mold, bugs, and mildew!!! My son has bronchitis and this triggers him bad. Since we don’t have anywhere else to go we stayed for one night, then someone tried to get in me and my sons room!!! I was scared !! NEVER AGAIN !!!

Staff was nice. Very helpful and friendly. Room was updated and clean. Halls and exterior a bit dark and dank feeling. But honestly for the price paid it was exactly as expected.

Dirty fridge with old spoiled food and vegetables. Dirty bathroom, with hairs on towel. Absolutely disgusting. 0 star.

No it didn't

Good service

Good service

Yes

Clean room

The staff was amazingly courteous and friendly.

Staffs are always rude. They don’t know even to smile when the customer asks anything

Room smelled like stale cigarettes

From check in, to room cleanliness, to check out were very satisfactory.

Outdated, dirty, roaches, and dog’s poo on the hallway.

Room was clean but had no kettle/coffee making facilities.

Room and facilities in poor condition

Clean Room

👏

Construction in the nearby rooms was noisy. I was not warned about it.

Yes. Many ways. Premium rooms are a joke. I'll send the corporate staff my comments and pictures.

Room had everything we needed for a work trip over 4 days. Had some insect / roach issues one night.

Bed very lumpy, no hot water from bathroom sink, faucet broken in that could not change water temperature, water shot out in all directions, bathroom light kept going out, rust all over bathroom, smoke detector battery died first night beeping all the time. Brought to attention of staff. Light changed. Nothing done with sink. Smoke detector battery appeared changed but woke me up 2nd night beeping again. Left property after that….

Dirty, mold smelling, 2 week stay with one visor by the maids, hallways smell like animal urine, sink backed up. Just terrible! Never again!

Ac stop working while sleeping they ain’t call me to send half of money back .. the stay was pleased

Great

Beautiful room where my wife and I stayed. Highly recommended.

I have ant like animals crawling in my bed and all over the room.

The GM was an intelligent nice manager, flexible and entrepreneur. But, the hotel is too old, dirty, nasty place to do any business because most rooms are dirty, housekeeping don't clean properly, lack of staff and expensive motels for a location area of corporate spies financial hackers in Palm Beach, Florida even when the President of the country supermarket has Secret Service, FBI all over the place. Also, most guests and staff are members from the NASA.

The room was musty. The a/c made obnoxious noise all night. Other guests were loud and the odor of burnt marijuana emitted through the floor. The room was clean but the water pressure in the shower can definitely be improved.

Air conditioner was not cleaned

Clean room and friendly staff

I would recommend removing them carpets it brings a TERRIBLE SMELL TO THE ROOM

Only book if you don’t mind getting sick after staying there. Need to have a major upgrade.

Only two people ahead of me at check in and it took over an hour to get my room key. The bathroom was dingy. The place wreaked like weed. Will never stay at a Red Roof again. It’s worse than you get what you pay for.

Staff was friendly. Room was clean.

Very run down- hallway carpets are very old. Bed was terrible and mattress old.

Room didn’t feel clean. Entire room/wing looks very old and dated. Not worth money I have to oay

👍

Everything was good

Room was neglect, there was dust all over the television and all flat surfaces the mattress was very uncomfortable and the room had a musky smell.

Friendly staff, comfortable room

I paid extra for snacks to be in the room.And there were no snacks at all.

It’s a nice hotel for the price. I only needed to be there for one night because of a class course, but overall, it wasn’t bad.

Didn’t like the activities I saw in the parking lots nor the kind of people.

Room doors are dirty and rooms need better cleaning

AC Is too loud, smelled like wet dog and towels ẁere not pleasant.

2 solid RED dots on the bathroom floor. (Blood?). Disgusting. Very serious health issues if blood.

This hotel is very dated and not well maintained. It was going back to the 70’s. The walls, the carpet and the elevator were dirty. At least the beds were comfortable and sheets were clean otherwise I would not have stayed. The only reason we stayed there was because no other hotels around were affordable but in the future I much rather pay more and stay in a better place.

Staff was as accommodating as possible but I went through 4 rooms until I got to a tolerable room. I definitely wouldn't recommend staying here if you have kids, definitely not kid friendly. Rooms were not swept and beds were broken.

I honestly didn't like the place.

Bed was not comfortable. Hallway smelled of something...

El aire no funcionaba

My stay is always wonderful everytime and the emptoys are always friendly.

Need a place to sleep for a night? Cool. The bathrooms is horrible.

Ok

S

Everything

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Didn’t stay horrible room

Good

It was run down and needs a total make over. There were a lot of sketchy people in and out of hotel. I felt very uncomfortable. Only about 10 stations on the tv, not very much selections. I checked out a day early because i became ill and could not receive a partial refund. Very disappointed in my stay there. NEVER AGAIN, LESSON LEARNED !

The overall experience wasnt terrible and it was fairly cheap. However, every time we came back to our room we had to get the front desk to reactivate our key card. Their system was messed up and the key activation seemed to only last a few hours at most. This got to be pretty frustrating. We stayed 6 nights and every time we went back to our room we had to stop at the desk and wait before we had access to the room. Also, the door latch was broken, like someone befofe had rammed open the door and cracked the frame. The lock worked fine but the additional safety latch did not work at all.

Great Stay

I’m very like this property because the staff is very friendly

Poor, old and dilapidated facilities. Strong smell of marijuana. NO SECURITY anyone can access the facilities… NOT RECOMMENDED AT ALL

Yikes! This was not like any Red Roof I have stayed at before and certainly not “plus”. It was VERY dirty. The hallways to the rooms looked like they hadn’t been vacuumed in months…clumps of hair, debris, bits of food, dirt, just gross. The room itself was not a comfort either. It felt sticky, looked sub par, and under cared for. The tub and caulking were stained orange and black. The sink counter and caulking were also stained and dirty looking. The table had dirt on it and there were ashes on the sheet UNDER the comforter! The corners of the room had dust balls and dirt and there was a long skinny bug in the dresser drawer. The place felt more like an old dirty motel, not a red roof hotel. I turned around and walked out. There was no way I would be able to fall asleep in that room. It was gross.

Guest Services Rep Chanel was so pleasant and professional. She deserves a raise

Customer service was amazing thank you guys

Cozy and comfy

.:

Good staff and service.

This property is worn down it needs to be shut down roaches filthy just no words

The property and the room were nice but after 2 days that we were accused of suspicious activity when there was only me and my father and my brother in the room. Toilet also overflowed several times and we had to fix it

The mattresses are horrendous. I slept more comfortably on ships or in dirt while deployed. Had to switch rooms because my first room was next to a barking dog room.

I tried checking in 30;mins earlier and was charged a fee and an upgrade fee because my room was not ready. Now keep in mind the parking lot was empty.

Overall great for the price

People hanging out all night. Pool was dirty trash outside the garbage

Staff was very friendly. Didn't like the $28 early check in fee. Waited until 4pm to check in. Got my room key. Ooened the door and someone else was in the toom. They switched my room immediately. The rest of my stay was without any incidents.

Staff was friendly and helpful

N/A

PET friendly

The hotel overall is dirty . Rooms are not clean and outdated. Towels were dirty . Couldn’t wait to get out.

Check on starts at 4 pm and literally took over 40 mins. If you want to check in early they charge a 28 dollar fee. The place is pretty run down and the smell was bad too. Definitely never again

Clean

Overall it was a good visit, I only stayed for one night in a "premium" room. It was big and had all of the amenities that I would need. The allowed very early check in for a small charge and it was well worth it! I would happily stay here again in the future.

It served its purpose for the few hours myself and my daughter stayed there but it was dirty, the hallways smelled like urine and there was a roach in my room which I'm sure there were more where that cane from. Definitely wont be staying there again.

Had to fix the toilet ourselves wouldn’t flush, cleanliness not so well. Didn’t seem like a safe area.

Cool ac

The people

Like being walking distance from stores

Very pleasant and friendly staff!!

I call the property to let them know I was arriving late, the day shift staff told me to call the night shift and let them know. I called for 2 hrs, 15-20 mins apart, never received an answer. When I did check in the check-in process was easy, I just had to remind the clerk that I reserved 2 rooms. The bathroom wasn’t clean. The was hair in the sink and tub. I got 2 of the plus room with snacks and neither room had snacks.

I would high recommend Red Roof Plus the rooms are nice and clean. I look forward for my next visit here.

The whole staff is great people

The bed was comfortable but the room it self was nasty! You can tell housekeeping does not do their job when it comes to checking the rooms. There were dead begs on the ground and the floor was sticky. The tub did not drain properly, so when you showered , you were standing in a puddle. More than likely will not return.

Amazing stay

Loved this place.

The staff is amazing

It was really cozy for a little stay-cation in my hometown.

Friendly staff

It wasn't anything special. More like a motel then a hotel. For the cost, I've stayed in much better places.

Would not book at this location again

It’s was nice

Wish they had a guest laundry for long term people.

Bed bugs…

Comfortable bed .room a little dirty. The shower was pretty gnarly.

I liked pricing and fast service

They friendly and it was clean

It was not very clean,the mattress was horrible, could feel the springs and had one spot that was like a small valley in it. Floor was sticky. Staff was very nice, but the facility is not great say all. Would not stay here again.

Nice property but it seems not well taken care by management.

Got the room for my mom and dad. They were very pleased with the room property and area

Stayed overnight, was a good sleep. Clean room, clean bathrooms. Furniture is older and starting to rust but was clean. The Golden Corral next door is a big plus. Location is very close to the Port if you're going on a cruise.

I got bite by something while I was asleep which turned into n abscess had to take Antibiotics

Convenient

The BEST Red Roof Inn that I’ve stayed at. Very clean and not dated.

I’m too old to remember what exactly I liked and didn’t like. I just know it was ok

Do NOT recommend. I checked in at the front desk, and the staff was extremely friendly and efficient. 100% great customer service there. That's the only good thing I can say. In a mostly empty building, they sent me way down to the end of the hall near the stairwell (which is unlocked from the outside and does not require a key for entry). The whole hallway smelled really strongly of pot, and there were guys just hanging around the stairwell. The room was tiny. The AC didn't seem to be working very well. The lock on the door was loose. I stayed in the room for less than 5 minutes before decided it was not a safe place for me to stay. When the front desk was informed, they would only refund me one night of my two-night stay, but said I still had to be out by 8p. So you're going to make me leave, but you're not going to refund me? I was going to leave anyway, but the logic didn't make sense to me. I was super friendly and not at all a "Karen." I simply said I was not comfortable staying there and would like a refund. Again, the front desk people were amazing when I spoke with them about my concerns. They ended up taking $50 off the one night, but still charged me $160+ for a night when I didn't even use the bathroom in the room. Stayed for less than 10 minutes total. I have stayed at a RRI before in other locations and never felt unsafe. I'm not a picky traveler. But this was seriously terrible for what they were charging. Better to pay $50 more and go to the Hampton.

Hotel was ok, clientele,, shady at best.. kinda pricey too. Paper thin walls. Got there about 4:30.. reserved room was not ready. Had to come back after dinner!!

property was trash. the rooms were trash.

Good

The ac unit was loud , and the outlets didnt work exect for one

This is a .5 hotel at best. The rooms are dirty, hallways are dirty. Staff is rude. Save yourself some time and find a better hotel

I think the word plus in the name is a stretch- I have stayed at the brand over the years and it’s been fine…not looking for it to blow my socks off, but basic stuff is expected. Check in last didn’t care a bit, lots of sketchy people all over, room was gross, I had 2 Beds, pulled back first bed cover and there was glitter and plastic probably from the strip club across the street, pulled back second and it looked like under garments were crammed under the main sheet - I went for clothing on in glitter bed…bathroom had a cig plastic wrapped pulled off and burnt…didn’t really feel safe even for one night.

Unfortunately understaffed on weeknights. Took 30 min to check in on a Tuesday night

I normally hate to complain but this experience was horrendous. My room was a mess, towels had stains, bathtub was filthy, dust all over, carpet not vacuumed, toilet not cleaned and smoke detector hanging off the wall. The second day I got locked out of my room too and needed to go down to the front desk as well. Never staying with this chain again.

Location, Close to the freeway. Did not feel safe even to sleep for a few hours. Could hear people snoring, hear people going and coming from rooms. Bathroom was dirty. Room smelled bad.

Don’t go here it’s beyond horrible. Staff didn’t care that our room wasn’t cleaned and we ended up getting comped for how filthy it was. Definitely don’t go if you want to relax.

I don’t like this place at all. Don’t listen to the reviews. I did and made a mistake coming here. The room smells horrible. Stains everywhere. Dirty, old and horrid patch jobs everywhere. For 180 I expect better. The staff was loud and on the phone during checkin. Unprofessional. There’s dirty hampers in the hallway. This is at night. Yuck.

I ask the staff to change my room because it had an awful smell and was not clean I ended up having to go Walmart and buy cleaning supplies and candles. Honestly felt like I was a motel.

As soon as I got in, which was like at 1:30 in the morning because my flight was delayed, the lady in the customer service was around a wall sleeping. I had to knock on the counter several times to get some help by the time I got to the room it was like 150 in the morning trying to figure out what to do how dirty it was. I was trying to find the number because I was too scared to go out of my room then I had no option to head to the hospital because I was there for an emergency visit for my mom and I didn’t wanna go back

Pick this spot because of the price. I will tell you the rooms are adequate and the beds were made nicely and not too bad in the comfort zone. What was not good was that when we used our two towels there were two of us in the room and I went to the office to get more tiles. They said they were out. The room itself is dated but was clean. If you're looking to save money and get a place that's just adequate, this place is for you. And oh yes, there were a lot of people rummaging around at night. Made it feel a little unsafe

Excellent night staff!!

Hotel wasn’t super clean but wasn’t completely dirty. Overall it was ok. Beds were comfortable!

Bathroom wasn’t clean

All Good

Dirty and very old need renovation

Great value for money. Rooms were very clean & comfy.

On the second day my keys didn't work so I had to go to the front deak .

Dirty, old and run down. Drug dealers outside after dark and hallways that smell of urine. Keep looking.

Paid for premium. Bed was awesome, never had the snack box, said they were out. Still worth upgrading for the premium bedding. Staff was really nice

Horrible. Not complementary breakfast. Tub wouldn’t drain. Mold on the ceilings. Just disgusting.

Good service, the rooms are clean and very quiet area

nice

The stay was pleasant per usual. Thank you again to the entire staff. See you soon take care

Wonderful stay per usual thank you again to the entire staff I will see you all soon take care

It wasn’t the greatest wasn’t the worst

So gross don’t stay here asked for refund and ran away stayed up the street and it was so much better !

Thank you for always taking care for your amazing customer service see you all soon

Dirty room, floor bathroom, and nasty.