Hampton Inn Buffalo-Williamsville

Muy limpio no me gustó los cuartos muy pequeños

Clean, quaint, great amenities, and nice little breakfast included. I’d stay here again!

I loved the bathroom lighting and this was probably my best Hampton stay.

So, why the three stars? The bed was absolutely horrendous. It was so hard I should have just slept on the floor. I was so sore the next day. The bathroom, while spacious, had a pretty lackluster shower head. It was also magnetically attached so if you tried to adjust the shower head it would fall off. And finally, I could hear my neighbors and even those further down the hall all night long. Wouldn't stay here again due to the bed feeling like a wood board.

The staff were helpful; the breakfast was excellent with hot and cold options, much better than most of the other free hotel breakfasts i have experienced. The only complaint i have is about the noise. There were young children making a lot of noise in the corridor and you could hear a lot of noise through the wall. In the bathroom in the morning i could hear every word the next door occupant was saying to her child through the air-vent .

Exceptional

Very clean, good breakfast every morning, and staff was very kind and helpful. Only downside was pool are was out of service one of the days of our stay.

Staff ok. No hot water for shower in morning. Staff was great letting us check in early

The staff was very friendly. The room was very clean. The breakfast was very good. I would recommend this hotel definitely if you're staying in the Buffalo area.

Hot tub was amazing no kids in it which was great,because they shouldn't be anyways.Front desk employee was excellent and very friendly, breakfast was great also.

Location, all but one of the front desk staff was super friendly and helpful. The room was a good size, fridge and microwave were a great help to me. Free parking was great too. Unfortunately someone's kid pooped in the pool so although it opened the next day I wasn't about to swim in it and the pool was one of ther reasons I went. I didn't like the very loud fan everytime the heat went on. The numbers on the clock by the bed were only visible when the lights were on, so at night you couldn't see them. At least the microwave had the time. I also didn't appreciate being woken up at 4:00am by a loud piercing alarm that turned out to be the battery dying in the smoke detector.

Location, all but one of the front desk staff was super friendly and helpful. The room was a good size, fridge and microwave were a great help to me. Free parking was great too. Unfortunately someone's kid pooped in the pool so although it opened the next day I wasn't about to swim in it and the pool was one of ther reasons I went. I didn't like the very loud fan everytime the heat went on. The numbers on the clock by the bed were only visible when the lights were on, so at night you couldn't see them. At least the microwave had the time. I also didn't appreciate being woken up at 4:00am by a loud piercing alarm that turned out to be the battery dying in the smoke detector.

Everyone was very nice and friendly

Everyone was very nice and friendly

Breakfast hot and plenty of food.

Hotel was clean, nice staff. My daughter enjoyed pool.

Exceptional

My granddaughters and I celebrate birthdays with an overnight stay at a Hampton. We look forward to the spa and swim. Unfortunately the spa, which is #1 on our list, was closed. I wish they would have emailed me so I could have rebooked at a different Hampton.

The morning front desk and breakfast staff were also very welcoming the night after our stay. I would also rate the breakfast offerings above average and the food area was very well organized and very clean. The only negative to our stay was that our morning showers were lukewarm at best. Not sure if it was a water heating issue or just our inability to figure out the shower faucets (they were a bit of a puzzle to manage). Overall a good stay for us and would definitely recommend the Williamsville NY Hampton.

Breakfast was good . Pool open and clean . Hot tub not working😞

The gentleman who checked us in should be the property manager. He was polite, professional and helpful.

Great breakfast

Did not use the gym nor pool. Room was clean and spacious for a 1 nigh tstay for 2. Breakfast was good with variety.

I was really looking forward to the hot tub since I have health problems but it was out of order The staff was friendly and the room was clean

I was really looking forward to the hot tub since I have health problems but it was out of order The staff was friendly and the room was clean

Yes

Great location, parking and staff. Has a good breakfast. Room on the 2nd floor could hear noise from the elevator going up/down.

Great location, parking and staff. Has a good breakfast. Room on the 2nd floor could hear noise from the elevator going up/down.

Exceptional

Exceptional

We didn’t stay because we...

We didn’t stay because we didnt know the hot tub was out of order.

First of all when we arrived we learned the hot tub was broken then upon checkout we went outside to find out our truck window was smashed and our belongings were stolen. Then hotel staff informed us that they had 0 cameras even though we were parked right out front. Alsi nothing they

Very comfortable and good breakfast selection No hot water but they graciously switched our room

No hot water but they graciously switched our room

Only thing that was disappointing that we were looking forward to was the hot tub but it was out of service!

Exceptional

The area around this hotel was amazing. Love the town. The flowers were gorgeous! The bed was super hard and when we were trying to check in the lady was on the phone for about 10 minutes with no acknowledgement to us.

Everything was great: friendly staff, clean room, good breakfast, and a very convenient location

All the staff were great.! Very friendly and helpful!

The bed was extremely firm and uncomfortable and the bathtub needed repair.

Room good, staff very good. It was pretty noisy though in hallways

The staff is always amazing at this location! So friendly and helpful. And the room is comfortable and very clean.

Clean room and a great location.

We were greated by Donnie at the front desk when we got there. She made our whole stay amazing! She was so sweet and charismatic made sure to not exclude the kids. Our kids loved her. The pool area was super clean. Everything was clean and kept up on. Will definitely be staying here again.

Friend

Room was clean.

No bath av, since plunger did not WORK ! Not good.

The staff was friendly, the breakfast very good but the room has rug only under the beds then it is trimmed out with raised metal tracking. It is a trip hazard for older people.

The room was extremely clean and the staff were very friendly and accommodating. Would recommend this place to anyone.

Beautiful room! Very clean and spacious! Amazing service and staff!

Clean room and friendly staff

Yes

Yes

Our stay was amazing! Our room was clean and comfortable. The pool and hot tub were why we stayed and the bfast was a huge bonus. We will be returning every Thanksgiving Eve! The staff was so friendly!

courteous staff

Welcomed by Alex, who put me in a great room, top floor per my request. Very clean and welcoming. All staff was friendly. Breakfast was great in a pinch…hard boiled eggs and sausage. Hit the gym twice which was spotless and had everything I needed. I’ve been staying here for 10-15 years and will continue to. Thanks

Was a wonderful experience , awesome staff that made sure we were enjoying our stay !

room was clean, staff was pleasant and helpful, the location is also great. will stay again.

Excellent and clean

The breakfast was very good and the hotel cleanliness was tops. Best thing - I could bring my dog - thank you for a great stay

There was sand in the pool and hot tub and mold in the bathroom

It was clean, warm, friendly, and the breakfast was perfect.

I really cannot say enough good things about this hotel. Starting at check in, we were greeted by Alex and he was so kind and helpful throughout our stay. During breakfast we sat in the breakfast/lobby and was always told when they were about to close so we could get another

Breakfast was fresh, did not use the hot tub

The staff was very kind and thoughtful. The hotel was very clean. Alex gave us a great suggestion for dining. We appreciate all the staff!!

Overall staff friendliness and hospitality was great. Room is very clean, spacious and provided a refrigerator/microwave. I enjoyed the hot tub, particularly on a cold night. Great location to downtown/village area with plenty of dining options close by. I also enjoyed the warm breakfast buffet.

The staff were friendly and helpful. The room was spacious and clean. We enjoyed a delicious breakfast each morning. We used all the amenities including the hot tub and gym. Would definitely stay again and recommend to friends!

Thank you Alex . I so enjoyed our conversation the night of my check-in and thanks for being cautious and looking out for my safety. Great customer service and Great job ! A pleasant experience.

While I understand that everyone can have an off day, I believe additional training on professionalism and customer service would be beneficial - particularly around maintaining appropriate conversations and demeanor when interacting with guests. Overall, I appreciated the hospitality and hope this feedback helps enhance future guest experiences.

The location was really great but a bit pricey. Breakfast was ok.

Great stay.

Friendly staff. Comfortable room. Nice location

Breakfast was great.

The suite was spacious, clean, and excellent to stay with my family.

Nice, clean and safe

Nice quiet location. Rooms were clean and felt safe. Would stay again.

Comfortable beds. Clean room. Fits a family of 5

Everyone is so friendly !!

Cleanliness and Staff very pleasant

Liked coffee bar availability.

As expected, quiet and well-maintained.

Overall a nice place to be at

Very nice stay!

Staff let us use the breakfast area for a family night. It was very special.

Very good stay. Great location for walking to cafes, restaurants, and parks. Would return

Very clean hotel and pool with great staff, Thanks Alex!

Andi at the Front Desk was very helpful.

It was clean and had great features. Except our toilet wouldn’t flush and they couldn’t get someone in to fix it.

Enjoyed our stay on Main Street-very close to our family and places we needed to travel.

Never had lamented wood in a bathroom. Refrig is too small to fit a gallon of water. Management thought how to make everything cheap. No light switches. Pool was good and cleaning crew was friendly. Rooms cleaned.

wonderful stay, clean, comfortable, safe, super helpful staff and in a great location. highly recommend.

It is in a lovely location but i probably would not stay there again

Wonderful

On day 5, I again left the hotel after 2:00pm. Upon return that evening, the room again looked as I had described above. If the cleaning staff ONLY works between 10:00 and 12:00am on the floors (specifically the 4th floor), the customers ought to be told that fact at check-in time. The rooms were lovely, clean and provided with appreciated amenities: hair dryer, iron & ironing board, coffee & coffee maker. But the “maid service” or info from the front desk needs improvement.

Great location - to walk the streets - plenty of shops to browse and places to eat

Very much enjoyed our stay here, staff was very accommodating, pleasant, and efficient.

Within walking distance of quite a few nice restaurants and bars

I usually have a good stay at Hampton Inn and this location was no exception! Upon arrival I found the lobby very welcoming and the agent behind the desk was helpful and courteous. The room and bathroom was clean. I appreciated the magnetic handheld showerhead. The indoor pool and hot tub was awesome! And the complimentary breakfast and the staff in charge were both excellent! I would definitely reccomend and stay at this location again in the future.

Nice, spacious room.

Great! Thank you!! The staff was wonderful!

The pool was awesome

Great room and service.

On check in day, Joseph was very patient, kind & friendly to check to see if my reserved room was available. My room wasn't but he offered to hold my luggage in office until the room was ready; while I ran a few errands.

Everyone was super friendly and helpful. The hot breakfast was good and had lots of variety. The room was clean and in good condition.

Everything was great and clean. Free breakfast was delicious. The only thing we didn’t like was that there was no creamer available at the free coffee bar except for sweetened coffee mate.2 of their employees Hannibal and Judy went out of their way to find us some. Every employee we spoke to said it was a major complaint from guests. Hoping this gets rectified before our next stay.

Very friendly

Had a great stay! Everything was very clean and the staff were so helpful and friendly! Would definitely stay here again.

The poodle was loud, and had ruined something for somebody because one if the little children was crying like crazy. I love kids and dogs, But I like my home and places I visit to be clean. The reception desk personnel were friendly, competent and helpful. I only wish that the communication between the cleaning staff and the front desk were better. And it is true that the cleaning staff had my room number as the dog’s, but for 2 nights in a row? Even when one staff member knew what happened the 3rd night of my stay? The left hand does need to know what the right is doing.

Nice hotel. Great location. Friendly staff. Room was ready early. Great stay!

Awesome stay. Clean room and comfortable bed

I loved that it was a super clean place. It was so nice that they had coffee and tea out 24hrs. The girls at the front desk were so sweet and always greeted us.

Beautiful property. Breakfast was delicious. Hot tub and pool are very nice . Love the size and cleanliness of rooms.

Great location and clean rooms! Would def. stay again!

I think it’s located in a quaint town

Great spot to stay for the night before flight the next day. Lovely town and Restaurants close by.

Great service at front desk. Room was very clean.

What you need for Buffalo

Perfect.

The stay was fine, pool was unexpectedly closed the first few hours but was nice when opened, jacuzzi was closed the whole stay. Room was clean but the floor was broken on a small part where it met the carpet. Otherwise the facilities were clean and well kept up. Staff was friendly

Would stay at Hampton Inn when I visit again.

I was very impressed with the young man at the front desk, he was very nice and professional, very welcoming. My check-in experience was smooth. The room was nice, very clean, well laid out, and the chair was great size, the room was quite comfortable. My decrease in stars was b/c my bed was quite cold. I had to get up at 1am to turn the rooms heat up to accomodate such a thin blanket. it was not a warm blanket by any means, which in buffalo, NY in february is actually very important. so this was pretty frustrating that there was no additional blanket option. and no i wasn’t going to call the front desk at 1am for another one. I did not have the breakfast. The shower was clean and had ample body wash, shampoo and conditioner, all were nice.

The rooms are modern with wood floors. The staff very friendly and welcoming!!!

The hydraulic elevators on the second floor are very loud at all hours during the night.

Nice hotel but lady at front desk wasn't very nice

Great stay!

Great stay while I traveled through the area. Hotel has nice delicious complimentary hot breakfast, located right in town too...can walk to a little friendly restaurant as well.

Staff was very nice. Celebrating a birthday got free upgraded suite, late late checkout too. Room was so nice. Pool had a hot tub. Very clean. And relaxing. Breakfast bar was delicious.

Love it

As an expat, Buffalo native, I was pleasantly surprised by this hotel in nearby Williamsville on my visit home for the holidays. The hotel is centrally located in the cozy village, which touts itself appropriately as being "walkable." As someone who enjoys a daily stroll through the hood, this place was perfectly situated for a stroll through town; close to a handful of shops, bars, and restaurants. This is my new go-to hotel when I find myself in need of a place close to Buffalo.

GreY

Fast checkin, super clean and comfortable.

Just driving through. Nice place to stay.

Lobby had a fun industrial vibe. Front desk staff was super friendly. Breakfast had a good variety. Room was spacious and clean. Location was wonderful for food choices and easy access to local adventures.

Very nice staff and super quiet

Very nice quiet area the staff were very respectful and nice to guests

Staff was super welcoming, accommodating and always greeted me and my friends with warm smiles! They engaged with us every time we saw staff members and made us feel welcome! When I come back to Buffalo I will defiantly come back here!

Very Nice Hotel, great location.

Best stay for a couple gateway. Beds are super comfortable very clean. Customer service was on point. Would definitely stay again.

Nice family picture

The building and room are in poor repair. The shower and bathroom had a lot of stains. I couldn’t tell if it was stains or it was dirty so I did not get to take a bath like I wanted to. The staff was rude at check in and made me feel bad for rent no a room even though I live locally. I am a busy mom and just needed a night to myself to relax.

We have stayed here so many times it feels like home

Fabulous hotel! Great breakfast and staff! Came with my son for the Bills game and had such an amazing stay! Thanks again!

Great stay. Would stay again if in the area.

Didn’t like having a handicap room

Amazing room, service, and atmosphere. Loved our stay!!

Great value

Sighed highly disappointed.

Great location and excellent staff

It was as expected. No complaints here.

stay was good.

Always a great stay at this hotel

The stay was nice but probably not worth the price.

love this place!

The first night we stayed in a king room with kitchenette and sofa bed. This did not fit our needs so then we moved to a regular double queen room for the remaining two nights of the stay. We were pleasantly surprised to find almost the same amenities in the smaller room, plus the second real bed. They had microwave, mini fridge, and tub shower as opposed to stall shower. The pool is awesome. Breakfast was a treat! I expected just cereal and bagels, but they had a waffle iron and a rotation of hot treats like scrambled eggs, French toast sticks, pre made omelets, bacon or sausage, i can’t remember all the options over the three days. Walking distance to Glen falls which was super family friendly. We didn’t use a stroller, but it’s a nice short walk and the falls are close to the entrance. The little downtown area is very cute and quaint, but much of it was closed by Sunday at 5. We went to dinner at steelbound several blocks away and the food was good.

Large comfortable rooms with modern fixtures. Easy access from the thruway. Many dining and shopping options outside this facility including one of the best bakeries--DiCamillos. Typical breakfast fare that works particularly well for families. Coffee and tea available all day which is really great.

I recently stayed at the Hampton Inn, and overall, it was a decent experience. The hotel is situated in a great location, making it convenient for nearby attractions and amenities, which was a major plus. The property itself is visually appealing from the outside, but a few interior issues caught my attention. The elevator, for instance, had a cracked floor and was notably slow, which made for an underwhelming first impression. My room was clean and comfortable, though fairly average in terms of decor and amenities. However, the bathroom did show some signs of wear — there was a crack in the bathtub, along with a bit of rust, which detracted from the otherwise neat and tidy feel. One of the highlights of the stay was the staff. They were incredibly friendly, accommodating, and went out of their way to ensure we had a pleasant stay. Their service was truly a redeeming quality of the hotel. In summary, while the location and service were great, a few maintenance issues like the elevator and bathroom could use attention to elevate the overall experience.

As expected. I am satisfied.

My only complaint is that the pool is much smaller than advertised, and essentially in the lobby.

Nice hotel designed as an old hotel, but with moderrn materials. The breakfast was not bad

Quiet

Great neighborhood!

Great welcoming staff. Clean quiet room

We stayed here for two nights. In town for a Bills game. Great location. Easy Uber to game. Location of hotel is great. Right on Main Street. Easy walk for coffee, food, drinks, shopping. Will stay here again next year.

Great breakfast, dirty room, no shower pressure, and rude staff.

It was a nice place the the only down side the shower could use more water pressure

Property was amazing staff to breakfast. Hilton never disappoints