Hyatt Place Buffalo/Amherst

3-star hotel Excellent 5020 Main Street, Amherst, NY, 14226
Hyatt Place Buffalo/Amherst

About Hyatt Place Buffalo/Amherst

Offering an indoor pool and a restaurant, Hyatt Place Buffalo / Amherst, NY is located in Amherst. Free WiFi access is available. Each room here will provide you with air conditioning, a seating area and pay-per-view channels. Featuring a shower, private bathrooms also come with a bath or shower. Extras include a sofa, a desk and a safety deposit box. At Hyatt Place Buffalo / Amherst, NY you will find a fitness center. Other facilities offered at the property include a shared lounge and luggage storage. The property offers free parking. Buffalo Niagara International Airport is 1.9 mi away. We do not have safety deposit boxes in our rooms..We also do not have pay per view channels. Our rooms either come with a bathroom with a tub or a bathroom with a shower - not multiple of each.

Amenities

  • 24-hour front desk
  • Meeting space
  • Fitness center
  • On-site dining
  • Bar / lounge
  • Café / coffee shop
  • Business center
  • Express check-in / check-out
  • Dry cleaning
  • Self-service laundry
  • Luggage storage
  • Full kitchen / kitchenette
  • In-room refrigerator
  • In-room microwave
  • Pool
  • Spa / sauna
  • Pet friendly
  • Family friendly
  • Wheelchair accessible
  • Airport shuttle
  • Smoke-free property
  • Air conditioning
  • Elevator
  • In-room safe

Reviews

4.5 / 5
Excellent 1155 reviews

The hotel is highly praised for its cleanliness, comfortable rooms, and excellent front desk service. It's also noted for its convenient location, particularly its proximity to major highways and attractions. However, some guests have expressed dissatisfaction with certain aspects of the breakfast service and a few minor issues with room amenities.

What guests liked
  • Cleanliness and comfort of rooms
  • Excellent front desk service
What could be better
  • Issues with breakfast service
  • Minor problems with room amenities
  • rose Jun 2026 · via expedia
    5/5

    It was clean nice and relaxing.

  • Vasudeva Jun 2026 · via expedia
    1/5

    And a fire alarm at 6am. For 30 min. No one at the front desk to explain anything. This is the worst hotel I have ever stayed at.

  • Luz Jun 2026 · via expedia
    4/5

    Food and alcohol drinks are not that great

  • Madina Jun 2026 · via expedia
    5/5

    Staff is helpful and nice everything was good we enjoyed our stay definitely will come back again.

  • Lance Jun 2026 · via hotels.com
    5/5

    Very pleasant , reasonably priced

  • Mohammed Jun 2026 · via booking
    5/5

    Everything Nothing

  • Jeremy Jun 2026 · via expedia
    5/5

    Very friendly staff, amazing breakfast, good accommodations.

  • Tami Jun 2026 · via booking
    4.5/5

    The breakfast was great. My kids enjoyed the pool. The rooms were clean and comfy. The staff was helpful and kind. It would have been nice to have enough blankets and pillows in the room all ready for 6 people.

  • Rob Jun 2026 · via hotels.com
    5/5

    Excellent

  • Tara May 2026 · via hotels.com
    3/5

    We came back to our room and the door was left ajar by the housekeeper. The door to bathroom didn’t even close all the way, the hallway light didn’t work and there was no fan in the bathroom. When we tried to call down to the main office from the room phone we repeatedly got a busy signal (for about 20 mins) finally decided to look up hotel number and called and reached front desk.

  • Eri May 2026 · via expedia
    5/5

    Very good place to enjoy with family, gym, pool and eat a delicious breakfast.

  • Nodira May 2026 · via booking
    5/5

    Exceptional

  • Roxana May 2026 · via booking
    5/5

    Everything was excellent N/A

  • Roxana May 2026 · via priceline
    5/5

    N/A

  • Antoine May 2026 · via booking
    4/5

    The place was very clean,...

  • Antoine May 2026 · via priceline
    4/5

    The place was very clean, the staff was super polite, but it was a bit expensive to be honest

  • Mayra May 2026 · via expedia
    5/5

    Breakfast was great!! Toilet had a couple poopy streaks but that’s the only thing, everything else was impeccable!

  • A May 2026 · via expedia
    5/5

    Good

  • Colin May 2026 · via booking
    5/5

    Exceptional

  • Leila May 2026 · via booking
    3.5/5

    Good

  • Lidia May 2026 · via expedia
    3/5

    the hotel is a little outdated, the toilet kept clogging and we were told that the toilet has a “water saving” feature. We did not have enough toilet paper, we had to keep asking for it. The complementary breakfast was ok.

  • Lirie May 2026 · via expedia
    3/5

    The staff was extremely nice and helpful. Unfortunately our room was not thoroughly cleaned- we found the previous guests trash in the armoire and at bottom of bed. Our toilet didn’t work for the 2 nights we spent there, they did send staff to repair but still had issues after- had to use the lobby restroom.

  • Jerry May 2026 · via booking
    4.5/5

    Superb

  • Denise May 2026 · via priceline
    5/5

    Everything and everyone

  • Winston May 2026 · via expedia
    5/5

    Breakfast menu was excellent!

  • William May 2026 · via booking
    4/5

    Very good

  • Shana May 2026 · via expedia
    5/5

    Staff very friendly. Always happy to stay at this location.

  • Andree May 2026 · via expedia
    5/5

    Clean and spacious rooms, friendly staff

  • Diana May 2026 · via booking
    4.5/5

    Superb

  • Winston May 2026 · via expedia
    5/5

    Staff were polite and always ready to go the extra to meet my daughters’ needs during our stay

  • Zamudio May 2026 · via booking
    5/5

    Exceptional

  • Denise May 2026 · via booking
    5/5

    Everything and everyone

  • Chavers May 2026 · via booking
    4/5

    Very good

  • Marilynn Apr 2026 · via expedia
    5/5

    Very clean and spacious; welcoming staff. Excellent breakfast options.

  • Larry Apr 2026 · via expedia
    5/5

    Awesome hotel, breakfast was fantastic and the rooms were absolutely excellent!!

  • John Apr 2026 · via priceline
    4/5

    I was 20/30 bucks over what I thought it was worth, bar did not carry coors light and they were out of Michelob ultra. Other than that, pretty good stay Could have been 20/30 bucks cheaper and carried Coors light.. or been stocked with Michelob ultra..

  • John Apr 2026 · via booking
    4/5

    I was 20/30 bucks over what I thought it was worth, bar did not carry coors light and they were out of Michelob ultra. Other than that, pretty good stay Could have been 20/30 bucks cheaper and carried Coors light.. or been stocked with Michelob ultra..

  • Alexandra Apr 2026 · via priceline
    5/5

    Very clean and professional

  • Alexandra Apr 2026 · via booking
    5/5

    Very clean and professional

  • brian Apr 2026 · via expedia
    2/5

    Very clean and friendly staff. The manager was very helpful, because Expedia messed up with my booking of my room, and the staff at the front desk couldn’t find my reservation. So they had to find me an alternate room. Thanks Expedia!!!

  • Juana Apr 2026 · via expedia
    5/5

    Very clean hotel

  • Cassidy Apr 2026 · via expedia
    2/5

    Got there 45 minutes after check in time and was told no rooms were ready…. We waited another 2 hours for our room to be ready. We didn’t get into our room until after 6:00pm

  • Vanessa Apr 2026 · via expedia
    5/5

    Property was conveniently located right off the highway. Check in was easy, staff member I believe her name was Jessica, was super friendly, and welcoming. Room was clean, no funky smells, king size room was comfy. Breakfast was okay, my kids had waffles, sausage and bacon, enough to hold them over until we were ready to leave, and that’s really all they need. The pool was “not freezing”, but not hot. Hot tub worked. Gym room was clean, not smelly, and functioning. There was nothing negative for me to not return. For the affordable price, I would stay here again if I was in the area.

  • Denise Apr 2026 · via expedia
    5/5

    Everything was great for my family and their children. Swimming was great for the whole family

  • Dounia Apr 2026 · via hotels.com
    2/5

    I had reserved a high room and was given room 325 instead . It was very loud and noisy all night . Kids crying and people yelling even after 3am . The place was clean and the breakfast was ok . Manager said I couldn’t get a refund as I booked on a third party site

  • Heather Apr 2026 · via expedia
    4/5

    Breakfast was just ok, bland. Facilities worker was rude. Rooms should have a microwave and also a bathroom fan.

  • Debrah Apr 2026 · via expedia
    5/5

    Breakfast was awesome

  • Robert Apr 2026 · via hotels.com
    5/5

    Great stay. Comfortable bed, nice room, good options for breakfast.

  • Gale Apr 2026 · via hotels.com
    5/5

    Intuitively comfortable and accommodating. I would expect to pay much more for such a great stay.

  • Scott Apr 2026 · via expedia
    5/5

    Hotel is beautiful well maintained friendly staff beautiful rooms

  • Keisha Apr 2026 · via expedia
    3/5

    I had to switch rooms because my original room was not clean.

  • Kristen Apr 2026 · via expedia
    5/5

    Great experience …. everyone was very friendly, room was clean, breakfast had a lot of options. Location was perfect for visiting nearby colleges too! Would definitely stay here again!

  • Jon Apr 2026 · via hotels.com
    2/5

    The receptionist refused to give me one

  • carlos Apr 2026 · via expedia
    5/5

    Breakfast was good

  • Elizabeth Apr 2026 · via expedia
    5/5

    Very clean, safe area, very good free breakfast. Dog friendly. Lots of parking

  • Samantha Mar 2026 · via hotels.com
    5/5

    The staff was friendly and accommodating

  • Krasimira Mar 2026 · via expedia
    4/5

    The EV charger on the property was a major convenience. My two "I wish..." we're for a better breakfast offering and room straighten/clean. While there was some variety, the quality of the food wasn't great. We stayed at the hotel over 3 nights and the cleaning crew never made it to our room before 2pm. Since we were there for a swim meet we used the room to rest between prelims and finals, do it would have been nice to come back to a fresh room.

  • Nicholas Mar 2026 · via expedia
    5/5

    Staff was great. My grandson loved the pool and hot tub.

  • sungkwon Mar 2026 · via expedia
    5/5

    goodp

  • CINDY Mar 2026 · via expedia
    5/5

    Easy access to nearby sightseeing

  • Laura Mar 2026 · via hotels.com
    5/5

    Everything was great

  • Donna Mar 2026 · via hotels.com
    4/5

    The room was very clean, and the bed was comfortable. Breakfast was excellent. Unfortunately, the HVAC system was extremely loud whenever it ran, which made it difficult to get a good night’s sleep.

  • Lee Mar 2026 · via expedia
    5/5

    Property was clean and located centrally. The front desk was welcoming and informative.

  • Tracy Mar 2026 · via expedia
    5/5

    Nice room. Good breakfast

  • Tiffany Mar 2026 · via expedia
    5/5

    We had a lovely family stay. The location was good and the staff were very friendly and helpful. The beds were comfortable, there were blackout shades, and the room was very clean. Lovely room bathrooms. Would stay here again 100%

  • Lisa Mar 2026 · via hotels.com
    4/5

    We really enjoyed our stay. The pool and hot tub area was clean and enjoyable. Our only complaint was that there were no towels available to us in the pool area the morning we swam. The front desk said they were working on it but no towels were ever delivered. My husband ended up going up to our room to get towels.

  • Martin Mar 2026 · via expedia
    4/5

    Overall excellent but some of the doors on the 4th floor need work… they’re very loud!

  • Manmeet Mar 2026 · via expedia
    5/5

    Everything was great

  • Carlett Mar 2026 · via expedia
    4/5

    The room was very clean and the staff was friendly. However, there was no body wash and lotion in the bathroom.

  • Janessa Mar 2026 · via expedia
    4/5

    Front desk staff was stellar, especially Jessica. Was extremely disappointed to learn that they canceled their airport shuttle seven months ago, but still list is as an amenity. Also, there’s an in-room QR code that claims you can directly text the hotel — but no one at the front desk has ever heard of such a thing. Do better, Hyatt.

  • Jade Mar 2026 · via expedia
    5/5

    Great Experience!

  • Arnold Mar 2026 · via expedia
    3/5

    I did not see any pets

  • Heather Mar 2026 · via hotels.com
    4/5

    Nice reasonably priced hotel

  • Penny Mar 2026 · via expedia
    5/5

    Very clean and nice staff

  • nitin Mar 2026 · via expedia
    4/5

    Pool was great. Breakfast was ok but had to wait long time or even call someone to refill.

  • Jason Mar 2026 · via hotels.com
    4/5

    The first room smelled like very strong fragrance and cigarette smoke, so they switched our rooms and went from a king bed to 2 queens. Breakfast seemed haphazardly run.

  • Nitin Mar 2026 · via expedia
    5/5

    Great staff

  • Lily Mar 2026 · via expedia
    4/5

    Make sure that your phone, TV & radio work once you get into your room.

  • Anthony Mar 2026 · via expedia
    2/5

    The property was just ok. Stains on the couch in the room and the restaurant area was full of aunts during breakfast. The aunts were eating all of the crumbs left on the floor.

  • Thomas Mar 2026 · via expedia
    4/5

    Stay was better than I expected however the breakfast was subpar and had to request plates every morning.

  • Annelies Mar 2026 · via hotels.com
    5/5

    Very clean, comfy beds and the kids loved the pool. Delicious breakfast!

  • Claudia Mar 2026 · via hotels.com
    4/5

    Great hotel very clean hot breakfast was good and property very clean

  • Durty Mar 2026 · via hotels.com
    5/5

    Good

  • Shannon Mar 2026 · via hotels.com
    3/5

    Half the lights in our room didn’t work.Dead batteries in TV remote. Bathroom has clumps of hair on the floor when we arrived. Could be cleaner. Breakfast spread was great!

  • Tina Mar 2026 · via hotels.com
    5/5

    The room was clean,staff was friendly and the hot tub was just right

  • Gregory Mar 2026 · via hotels.com
    5/5

    Clean rooms and friendly staff

  • Gabrielle Mar 2026 · via expedia
    5/5

    A nice place to stay, really good breakfast.

  • Joe Mar 2026 · via hotels.com
    5/5

    Excellent hotel. Very convenient location, excellent staff, large, clean rooms! We will definitely consider staying here again!

  • Andrew Mar 2026 · via expedia
    5/5

    G

  • Tracy Feb 2026 · via expedia
    5/5

    Staff was inviting and kind. Everything very clean.

  • Deborah Feb 2026 · via hotels.com
    5/5

    Room was spotless, loved the food and on-site resto. Very enjoyable

  • Ann Feb 2026 · via hotels.com
    5/5

    Clean room cozy and the hot tub

  • John Feb 2026 · via expedia
    5/5

    Great place

  • Benjamin Feb 2026 · via hotels.com
    5/5

    My wife and I had a great experience here. The room was spacious and clean and the complimentary breakfast was excellent.

  • Elyvette Feb 2026 · via expedia
    2/5

    The room wasn't cleaned well, there were socks left by the bed, jellybeans on the carpet and hair in the tub drain. The Staff was very nice and gave us another room which was ok. The 2nd room was clean but the bathroom door was broken and didn't lock. The breakfast was not good, the sausage looked microwaved and fruit was old. The pool door wouldn't open with our key we had to call staff to open it. Overall I would not return to this hotel.

  • Micha Feb 2026 · via hotels.com
    4/5

    Staff, check in/out, breakfast, everything overall was great!

  • Lesley Feb 2026 · via expedia
    5/5

    Staff was so nice and room was nice and clean, only issue was the vent made a weird sound, they had someone come and check in out but in hind sight we probably should have switched rooms

  • Rayan Feb 2026 · via expedia
    2/5

    Pool has too much chl

  • Imre Feb 2026 · via expedia
    5/5

    .

  • Winston Feb 2026 · via expedia
    5/5

    Great service

  • Lisa Feb 2026 · via hotels.com
    3/5

    Room was good but no towels at 6 am in the pool area. Just a pile of dirty wet ones. Poster for Nespresso but it was broken and not available. Room was clean. Breakfast was decent.

  • Riya Feb 2026 · via expedia
    1/5

    I had cash with me in my wallet, and I wanted to put it in a safe, however, this was the first hotel room I’ve ever seen that hadn’t had a safe. I was out during the day and when I came back, housekeeping had stopped by since my bed was made and new towels were given. I kept my wallet zipped in my backpack so that housekeeping would not touch it, but when I checked my wallet, the $20+ cash I had was all gone. Also, one of the nights, I got charged $4 for a bottle of water and a packet of ritz crackers. The 2nd night, I got charged nothing for 3 bottles of water. Place is a scam.

  • Eric Feb 2026 · via expedia
    5/5

    Room was nice, clean, comfortable; bathroom was great. Check in easy. Friday’s complimentary breakfast was good; did not care for Saturday’s as much. But I was in town unexpectedly for a funeral, and the hotel overall was exactly what I needed.

  • Tom Feb 2026 · via expedia
    5/5

    Amazing stay. Room was wonderful and over the hotel was in great shape. Incredibly quiet!

  • Ismael Feb 2026 · via expedia
    4/5

    Clean room. Breakfast had excellent selections. Hyatt members get additional perks! Pool and hot tub were a relief! Friendly staff.

  • Eileen Feb 2026 · via expedia
    4/5

    Very nice

  • Alec Feb 2026 · via expedia
    5/5

    Room was amaizngly clean, staff was very welcoming and helpful. Breakfast was delicious, the pool was spectacular and the overal vibe of the hotel was amazing.

  • Wendy Feb 2026 · via expedia
    5/5

    Clean and comfy

  • Sonia Feb 2026 · via expedia
    4/5

    Room was great. Front desk super friendly. Pool great with kids, very relaxing. Breakfast was ok- better than many American continental but not mouth watering. Eg berries for yogurt just thawed, kind of cold and watery. Cool they had a fajita station but corn wasn’t fully thawed.

  • Deborah Feb 2026 · via hotels.com
    5/5

    The area and hotel staff were amazing close to all restaurants very family oriented

  • Matthew Jan 2026 · via hotels.com
    5/5

    Staff at the desk were amazing. Personable and kind. Room was very clean as was the entire facility. Great two night stay for business.

  • Brian Jan 2026 · via expedia
    5/5

    The room was great and clean, plenty of space for a small family. The staff was excellent and were very accommodating and friendly.

  • Jasmine Jan 2026 · via expedia
    5/5

    Great staff

  • Thomas Jan 2026 · via hotels.com
    2/5

    The hotel is very nice. The staff is under trained and really lacked any kind of emotion. The room was not totally dated but could use a refresh, Shower head upgrade sofa bed upgrade as the cushions did not fit together and just looked sloppy. Clean wise left some to be desired. We got there and checked the room over and there was some brown dried substance on the toilet seat, hair in the bathtub, my children’s new white socks were brown on the bottom from the carpet. The breakfast buffet was interesting. The eggs were flavorless the bacon was tissue paper thin and shredded. There were multiple slices of bread with green mold. The tortillas for breakfast were not soft shells they were just a package of hard shells stuck in what’s suppose to be a tortilla warmer. The salsa was soured. The pool had extremely rowdy kids throwing each other in screaming swearing and splashing around my young kids. Complained to the front desk and was told they can try to say something which never got done. The water also smelled like straight bleach to the point our skin was extremely itchy and noses burnt. Extremely disappointed in Hyatt for allowing this quality. Will not stay here again and will advise others not to as well.

  • Hemyar Jan 2026 · via expedia
    1/5

    Bed bugs I don’t recommend this hotel

  • Amanda Jan 2026 · via expedia
    4/5

    Overall this hotel is great. Close proximity to Highmark and Walden Galleria Mall. The room did have a very strong smell of bleach when entering.

  • Travis Jan 2026 · via expedia
    2/5

    bad

  • Robert Dec 2025 · via hotels.com
    5/5

    Front desk staff were all nice, decent lobby bar.

  • Nayaija Dec 2025 · via hotels.com
    5/5

    Such a nice hotel and excellent staff

  • Edward Dec 2025 · via hotels.com
    5/5

    Excellent breakfast! Polite service!! Great location!

  • aleksandra Dec 2025 · via expedia
    5/5

    Loved the pool especially

  • Shannon Dec 2025 · via hotels.com
    5/5

    Room was clean and comfortable. Breakfast was fresh with lots of selection.

  • Veronica Dec 2025 · via expedia
    4/5

    Nice room, clean. Do consider microwaves and checking the temperature…it was cold in the room.

  • Greg Dec 2025 · via hotels.com
    5/5

    Clean room. Wonderful breakfast.Friendly staff.

  • John Dec 2025 · via hotels.com
    2/5

    Cleanliness was subpar. Hallways need a vacuum really bad. I saw a condom in the middle of the hallway.....the condom was post package ......YUK! EEWWWW! I did report it to the front desk and they did have it removed shortly after. But I stayed 2 night and no vacuum in the hall at all. I'm in the hospitality industry (Management), I know what to look for. #2 The ENTRANCE to the bathroom is a sliding glass door that doesn't give the user any sound or odor/scent privacy. The sliding glass door has spaces around the door when fully closed. AND! The sliding glass door is frosted glass but not solid frosted. It's frosted enough where you can see the silhouette of the user moving around. No bathroom privacy of any kind if you have someone else staying with you. #3 The Shower doors are installed wrong. They dont slide close as they are supposed to. The handles are opposite and on the wrong side. I would give this Hotel Zero Stars but I gave it 2 Stars because they do have an Excellent Breakfast for the guests. Very good presentation and very good food. A large variety of breakfast choices. The Hotel staff was nice and attentive and responsive.

  • Olivia Dec 2025 · via expedia
    4/5

    The breakfast wasn't great, the buffet was disorganized and messy, with people leaving their used cups and dishes all around. Other than that, the hotel was nice, clean and updated.

  • Ricardo Dec 2025 · via expedia
    5/5

    Really good from desk service

  • Anastasia Dec 2025 · via expedia
    4/5

    Enjoyable and will visit again.

  • Linda Dec 2025 · via expedia
    5/5

    Only place I stay. Always a great experience and clean rooms!

  • Dana Dec 2025 · via expedia
    3/5

    Room was great for size. Pillows weren’t great. Staff were awesome - friendly and accommodating. Breakfast was mediocre.

  • Burton Dec 2025 · via expedia
    4/5

    We would be gone from hotel for 9 and 10 hours come back and room still not made up. Dirty cups left for 2 days. Blanket for sofa bed had big holes in it

  • Kenneth Nov 2025 · via expedia
    3/5

    NO Internet connection for the entire stay.

  • Sevan Nov 2025 · via expedia
    5/5

    Breakfast

  • Marcos Nov 2025 · via expedia
    4/5

    The room was good, and the staff was friendly. Clean facility. My only complaint is about their restaurant. The food is terrible and overpriced.

  • Colten Nov 2025 · via expedia
    5/5

    Great facilities, friendly staff, clean rooms.

  • Suzanna Nov 2025 · via expedia
    5/5

    Great hotel and in close proximity to Himark Stadium for game day; Gallaria Mall for shopping and other fun areas to visit. Will definitely stay again!

  • Starr Nov 2025 · via expedia
    5/5

    clean room, staff is always great.

  • Theodore Nov 2025 · via hotels.com
    5/5

    Very good, and if you asked for something they were on it.

  • John Nov 2025 · via hotels.com
    3/5

    Everything else about the stay was good but that check-in experience was the worst I've ever dealt with - by far.

  • Mercy Nov 2025 · via expedia
    3/5

    Was ok

  • Shehnaz Nov 2025 · via expedia
    3/5

    This is a pricey hotel and breakfast was subpar for hotel in this price range. Not enough room to sit during the busy time and food was not refilled fast enough either. Maid service also subpar. We were only there for two nights which means they only had to clean the room once, and that didn’t happen. I had specifically asked for it to be cleaned during the timeframe we would be out and they did not. They came to clean when we were changing so I asked them to come back in half hour (3:00) and they never came back. The evening front desk person was not that helpful and couldn’t have cared less. On the other hand, the front desk person in the mornings was amazing! She was empathetic and did adjust our bill for the inconvenience. I really appreciated that.

  • Jose Nov 2025 · via expedia
    5/5

    Good

  • Kristen Nov 2025 · via expedia
    5/5

    Nice, spacious room (only issue is the bathroom door - too heavy, making it hard to open/ close). Customer service was great. Plenty of options at breakfast. And close to everything (shopping, Bills stadium).

  • Riyad Nov 2025 · via expedia
    5/5

    Friendly stuff

  • Laura Nov 2025 · via expedia
    3/5

    Staff was friendly and helpful.

  • cortney Oct 2025 · via expedia
    5/5

    Great staff. Large room.

  • Wendy Oct 2025 · via hotels.com
    5/5

    Breakfast would have been better if it was available until 11am - we got there at the end and it was void of most.

  • Demet Oct 2025 · via expedia
    5/5

    Breakfast was good

  • Idris Oct 2025 · via expedia
    5/5

    Everything was perfect

  • Victoria Oct 2025 · via expedia
    5/5

    Big room the only thing the need to provide some water, the bar was ok but the bedfrast was excellent good food planty variety to choose I will stay in this hotel again

  • Anne Oct 2025 · via expedia
    5/5

    A nice hotel

  • Gary Oct 2025 · via hotels.com
    5/5

    Don't know about the bar but parking was easy and plentiful

  • Manuel Oct 2025 · via hotels.com
    4/5

    Check in could have been better but other than that everything was fine.

  • John Oct 2025 · via expedia
    3/5

    Messy beds- looked like they were made in a hurry; pink shower curtain; tasteless food in the morning. I shared this with staff at checkout and received no care or concern about these issues.

  • Kristi Oct 2025 · via expedia
    5/5

    Good breakfast. Clean and quiet rooms. Easy parking. Full bar and room service options.

  • Mohammed Oct 2025 · via expedia
    5/5

    It’s was greatly

  • Susan Oct 2025 · via expedia
    4/5

    Tile in bathroom needs replacing. Bed was comfortable enough.

  • kathleen Oct 2025 · via expedia
    2/5

    No convenience store

  • Lydia Oct 2025 · via expedia
    5/5

    Everyone Always Pleasant

  • Craig Oct 2025 · via expedia
    2/5

    No towels in our room after cleaning, 3 of the 6 days we stayed there. Management was very rude.

  • William Sep 2025 · via hotels.com
    5/5

    room was great, internet was a little hard to get on but once on it was great

  • Robert Sep 2025 · via expedia
    5/5

    Great Hyatt product

  • Azzizzizina Sep 2025 · via expedia
    4/5

    The back parking lot near trees need more lighting for safety reasons. Or just a better lit up pathway through parking lot

  • Darian Sep 2025 · via hotels.com
    3/5

    I stayed 2 days for business. I went down to the placery to get lunch after returning from a morning meeting. I sat for 30 mins at a table with a menu and no one took my order, there was nothing that indicated how to place an order. I had to go back to my room starving to take the rest of my for other calls for the afternoon finally at 5pm I drove to Wendy’s to get something to eat. Disappointed as the selling point for me was the restaurant in the hotel. When you travel alone you don’t want to have to go out by yourself.

  • Chad Sep 2025 · via expedia
    4/5

    Very clean and quiet!

  • Reza Sep 2025 · via expedia
    5/5

    Great clean property. Had to book in an emergency due to a mishap at another reservation elsewhere. Place was very accommodating, great staff. Definitely recommend.

  • Mohammed Sep 2025 · via expedia
    5/5

    Good experiences

  • Clare Sep 2025 · via expedia
    3/5

    The room was perfect , bed comfortable ..just very disappointed hot tub was broken …I booked there for the hot tub :((

  • Marco Sep 2025 · via expedia
    4/5

    Gfre

  • Jason Sep 2025 · via hotels.com
    3/5

    Customer service was excellent from the first phone call to check-in, and the front foyer and property were clean and welcoming. The room was comfortable, but there were stains on the carpet and the fridge didn’t work properly. Blackout blinds and a clean shower were a plus. The pool was open, though part of it was under heavy maintenance, and the hot tub could have been hotter. Free parking and Wi-Fi were appreciated. For a Hyatt, I expected more overall. Decent stay, but plenty of other options in the Buffalo area. ★★★

  • Maheswar Sep 2025 · via expedia
    5/5

    Nice and clean. I’d stay here again

  • Epthymios Aug 2025 · via expedia
    5/5

    Places to lounge outside

  • Kelly Aug 2025 · via expedia
    5/5

    Clean, comfortable and great staff!

  • Daniel Aug 2025 · via expedia
    5/5

    Nice property, pleasant staff

  • JENNIFER Aug 2025 · via expedia
    5/5

    Love the hotel. Clean and friendly staff

  • Carla Aug 2025 · via expedia
    4/5

    The front desk attendant was kind and helpful and answered any and all questions asked to assist us.

  • karyn Aug 2025 · via expedia
    5/5

    Nice stay

  • kyle Aug 2025 · via expedia
    4/5

    Excellent

  • Colleen Aug 2025 · via expedia
    5/5

    Awesome

  • Paul Aug 2025 · via expedia
    5/5

    Welcoming staff and pleasant surroundings

  • Jose Aug 2025 · via expedia
    4/5

    This hotel was perfect for our family's multi-day stay in the Buffalo area. Close to restaurants and short drive from the highway, its location was great. The only reason I did not give it 5 stars is because there should be a rule against bringing dogs (non-service) into eating areas. During breakfast times, every entitled dog owner would let their dogs sniff around the food service area (unhygienic at best) and in two occasions, the dogs went to the bathroom on the floor. You can still be pet-friendly and keep them out of the food service area.

  • Thomas Aug 2025 · via expedia
    4/5

    all

  • George Aug 2025 · via expedia
    5/5

    Super amazing

  • Michael Aug 2025 · via expedia
    5/5

    The service staff is top notch!

  • Susan Aug 2025 · via hotels.com
    5/5

    Our stay was perfect for our trip to see the falls. The hotel was very clean and in a good area. The staff were friendly and even helped us look up an address for a restaurant when we checked in. The room was very clean and the beds were comfortable.

  • Lillian Aug 2025 · via hotels.com
    2/5

    I booked and paid for a room with two queen beds and sofa bed. I got one bed and sofa bed. One of my family members had to sleep on the floor.

  • Cherese Aug 2025 · via expedia
    5/5

    Great spot for UB parents.

  • Wendy Aug 2025 · via hotels.com
    4/5

    The room was generally clean. Excellent customer service! Easy check in and check out. Breakfast was good EXCEPT for the fact that the meats (bacon and sausage) were next to the waffles and eggs. Sadly, the same tongs were used for the meats and waffles. There is no microwave in the room.

  • Flori Aug 2025 · via expedia
    5/5

    Unfortunately, the weekend mornings are dreadfully busy for the breakfast hours. Both days, there was not a table or chair to be had, other than the actual bar seats.

  • Richard Aug 2025 · via hotels.com
    5/5

    This hotel was fantastic. Can’t say anything else. 10*

  • Dawn Jul 2025 · via expedia
    5/5

    Property was Beautiful!! The only thing I was missing was me Iced Coffee!! 😂 Seriously!!

  • Shinichiro Jul 2025 · via expedia
    5/5

    It would be great if there are salad or cut fruit for breakfast.

  • Danielle Jul 2025 · via expedia
    5/5

    Customer service is excellant

  • Hamid Jul 2025 · via expedia
    5/5

    Very good

  • Sarah Jul 2025 · via expedia
    5/5

    Nice location, easy access to food etc.,

  • John Jul 2025 · via expedia
    4/5

    The ground-floor room was noisy due to the central air conditioning system. It would cycle constantly throughout the day and night. They're an upflush toilet that made a racket when used. However, the hospitality of the staff was refreshing.

  • Ismail Jul 2025 · via expedia
    5/5

    Great location

  • Clayton Jul 2025 · via expedia
    4/5

    Property was great. The rooms were great. The service was great but I think you need to provide coffee 24 seven at no charge. Thank you. We enjoyed our day.

  • Lynn Jul 2025 · via expedia
    5/5

    Great accommodations if traveling with a dog! Easy to find and lots of green spaces!

  • Vikas Jul 2025 · via expedia
    5/5

    Nice place

  • Tracy Jul 2025 · via expedia
    4/5

    Very clean, safe and well kept modern property. Definitely a step above the usual with spacious, luxurious lobby and bar area; the breakfast area (hot buffet) is well equipped with many hot food choices and is continuously replenished; parking is packed by evening but there is a load/unload area at entrance; and finally, I found this hotel well-staffed, courteous, safe and comfortable. Would stay again.

  • val Jul 2025 · via expedia
    5/5

    Wonderful hotel. Great breakfast. Pool area and gym were clean and nice. Loved our stay there. Staff was wonderful. Would highly recommend.

  • Andrea Jul 2025 · via expedia
    4/5

    Very nice staff, clean rooms and easy parking.

  • Christopher Jul 2025 · via expedia
    5/5

    I had a wonderful stay at the Hilton Hotel in Buffalo. The staff was friendly and attentive, making check-in seamless. My room was clean, spacious, and comfortable, with great city views. I enjoyed the well-equipped fitness center and delicious on-site dining. Overall, the exceptional service and comfortable amenities made my visit truly enjoyable, and I’d definitely recommend it to anyone visiting Buffalo. I look forward to returning!

  • Bilin Jun 2025 · via expedia
    4/5

    Great

  • Robert Jun 2025 · via hotels.com
    4/5

    This was a good stay overall in a modern, updated and comfortable building. Highlights include friendly and attentive front desk staff, a very decent breakfast, good WiFi and low noise during the night. Some minor complaints: a broken drain stopper in the bathroom, very thin walls and weak, almost undrinkable coffee downstairs. (You can order better coffee at the bar.) The breakfast area is relatively small and gets very crowded by 8am or so. Also the TV in the room is streaming only (no cable), so you’ll need to connect some other device to it to watch anything.

  • Becky Jun 2025 · via expedia
    5/5

    Nice room and helpful staff. Breakfast was delicious and they had a lot of options to choose from.

  • DEAN Jun 2025 · via expedia
    2/5

    Mold in the shower.

  • Junior Jun 2025 · via hotels.com
    1/5

    I had a very uncomfortable and unpleasant stay. Highly disappointed 😞 my husband, kids and I booked a room at this hotel as we were visiting the Niagara Falls to celebrate my birthday. The room we were given had a broken toilet door that could not close. We reported it to the front desk and was told they'll give us a different room but we never heard anything back regarding that we checked back with the front desk and while later only to find out there'll no other available rooms so there's nothing they can do.

  • Dharmendra Jun 2025 · via expedia
    5/5

    Great stay . Recommended and will come back to stay here

  • Jie Jun 2025 · via expedia
    5/5

    Highly recommend. Located in a very safe, suburban area. Close to Univ at Buffalo campuses. Easy free parking in front of hotel. Room was clean and breakfast was very good.

  • Jackie Jun 2025 · via expedia
    5/5

    We had a quick stay for a dance competition. Everyone was very friendly. Kids enjoyed the pool. Breakfast was good.

  • Wendy Jun 2025 · via expedia
    5/5

    I love their employees they were very polite and always went above and beyond to pleased us.

  • Majid Jun 2025 · via expedia
    5/5

    I enjoyed the stay here

  • Pinky Jun 2025 · via expedia
    2/5

    For the amount we paid for 1 night which was around $500 CAD, the room and hotel was not up to the mark. Front staff was nice and provided what we would constantly have to ask for. For example, towels, toiletries, wifi being slow (which they said they can’t do anything about), fridge was smelly and not working, the coffee machine wasn’t working. We had to let them know constantly about the things that were not in working condition. The bathroom and room did not have a fresh smell, something that you would get in any hotel room especially if you’re paying $400-$500 per night. They had to replace the fridge for us after we told them it wasn’t working, there was no microwave, bathroom was smelly, there were no extra pillows or comforter for the pull out sofa bed. They didn’t even have any “designer toiletries” like they claim in their description. We had to ask for tooth brush and tooth paste. No shampoo or anything else was provide to us. There was only 1 fire pit outside, which was always occupied. And the breakfast area was jam packed. Overall we were very disappointed with our stay especially since we were looking forward to staying at Hyatt that was $400 per night.

  • Maurice Jun 2025 · via hotels.com
    5/5

    The staff is always great and the manger is top notch.

  • Luis Jun 2025 · via expedia
    5/5

    Everything and staff excellent

  • John Jun 2025 · via hotels.com
    5/5

    The hotel was well located. It was no more than 20 minutes to various destinations. It was clean, everything was working properly, and the bed was comfortable.

  • Sandra May 2025 · via expedia
    5/5

    Property was very clean. Good variety for breakfast

  • Ravindra May 2025 · via expedia
    5/5

    Awesome

  • Whitney May 2025 · via expedia
    5/5

    Love the property, very clean and convenient to the highway and local eateries.

  • Ivan May 2025 · via hotels.com
    5/5

    I will definitively stay again.

  • Monika May 2025 · via expedia
    5/5

    The room was clean and well-maintained, creating a very comfortable environment. Everything was organized, and the space felt fresh and welcoming. Breakfast was OK

  • Kevin May 2025 · via expedia
    5/5

    Staff was friendly and helpful and our room was clean and comfortable!

  • Alfred May 2025 · via expedia
    2/5

    The housekeeping was horrible. Our first night we didn't get out room cleaned. The second night we only received 1 towel and 1 rag. I spoke to a guy at the counter and he assured me we would get towels and rags the next day. The next day we received 0 towels and 0 rags. If you stay there don't stary on the 2nd floor. The breakfast was excellent and there was 1 woman at the front desk was helpful

  • Elena May 2025 · via expedia
    5/5

    Excellent stay as always

  • Mike May 2025 · via expedia
    5/5

    Staffs are very friendly, very convenient in and out from facility.

  • Annamma May 2025 · via expedia
    5/5

    Great stay!

  • John May 2025 · via expedia
    4/5

    24/7 check-in with a person; right off Highway; breakfast is well-organized. Rooms clean and spacious.

  • Cheruvateth May 2025 · via expedia
    5/5

    Great standards. Please keep to this level.

  • Kathryn May 2025 · via expedia
    3/5

    I returned here because I had stayed here a year ago and was very impressed. This time around everything was underwhelming

  • Karla May 2025 · via expedia
    5/5

    Reasanoble price

  • Gary May 2025 · via expedia
    2/5

    Staff yes'd me when I told them my room wasnt cleaned for my 2nd night and did not restock shampoo in shower

  • Adela Apr 2025 · via expedia
    5/5

    I like it was quiet, and close to amenities. Staff is friendly, however, on Saturday at 8:30pm I ordered a Cesar Salad at their hotel restaurant, and at 9pm the front desk staff come to tell me they cannot make it b/c they run out of lettuce. So I cancelled my Salad order, and did not eat anything that evening.

  • Ashley Apr 2025 · via expedia
    5/5

    Elevator seems sketchy during operation. 😬

  • Debbie Apr 2025 · via expedia
    5/5

    everything in one place for dining and relaxing.

  • Franklin Apr 2025 · via expedia
    5/5

    Very nice hotel.

  • Natasha Apr 2025 · via hotels.com
    3/5

    It was an average hotel stay. On the last day of our visit, the hotel maids knocked on our door early (at least 4 hours prior to our scheduled check out time) to ask when we were leaving and after we answered several times “at our checkout time of noon”, they still stood there! It was a very unpleasant experience.

  • Lori Apr 2025 · via expedia
    5/5

    Hands down - the best front desk staff I’ve encountered since living in Japan. Their cheerful friendliness was intoxicating and no question was too trivial for them the spend time answering. This hotel’s front desk staff should be a role model for all others. Great Job!

  • Dorothy Apr 2025 · via expedia
    5/5

    Clean environment, great staff and service. I left 2 coats and a jacket in the wardrobe cabinet. Housekeeping obviously reported my items. When I finally called after approx. 2 weeks, I was able to receive the great news that my belongings were being held for me. I was very thankful for this! Overall great stay!

  • Catherine Apr 2025 · via expedia
    4/5

    Still winter, hard to tell

  • JAMIE Apr 2025 · via expedia
    5/5

    The workers was very friendly and super nice and they made it feel like home and they also talk to you with a very beautiful smile

  • Tracy Apr 2025 · via expedia
    5/5

    Great stay. No complaints.

  • Roberto Apr 2025 · via expedia
    2/5

    If you like the smell of pot in your hotel room and front desk who will do nothing about because they are probably numb too This is the place for you

  • Merideth Apr 2025 · via expedia
    5/5

    My kids and I stayed here for my son’s birthday and the staff was amazing. From the cake, card, and treats that staff left in the room for him, to answering all my questions and helping with all our requests, they went above and beyond and were always kind. Everything was clean. The room was large and well laid out. Pool was the perfect temp and the hot tub wasn’t too hot. Definitely will be staying here next time we’re in Buffalo

  • Matthew Apr 2025 · via hotels.com
    5/5

    Conveniently located, lots of parking and very clean. Pool was very nice too, kids loved it

  • Erica Apr 2025 · via expedia
    5/5

    Beautiful hotel very clean and safe

  • Bhupendra Apr 2025 · via expedia
    4/5

    Thank you for the stay

  • Myles Apr 2025 · via expedia
    5/5

    Overall good stay, a lot of stuff to do in the hotel itself

  • Deborah Apr 2025 · via expedia
    5/5

    need a pantry for easy access to toiletries and snacks.

  • Kal Apr 2025 · via expedia
    4/5

    Great place to stay

  • Doris Mar 2025 · via expedia
    5/5

    Everything was great and safe.

  • Rafael Mar 2025 · via expedia
    5/5

    Very nice hotel, staff was very friendly.

  • Robert Mar 2025 · via expedia
    5/5

    glad i decided to stay at this one in buffalo, it was very clean, employees were very friendly and helpful. The easy access TV hookups at the bottom of the tv were nice so we could easily hook up our own devises, never seen that before. Great job stepping up your game.

  • Nioshia Mar 2025 · via expedia
    5/5

    The hotel was very clean and the staff was awesome will be booking my future stays with them

  • Lisa Mar 2025 · via expedia
    5/5

    Lovely customer service, clean, complimentary drink, loved it!!

  • Tanya Mar 2025 · via expedia
    5/5

    We are across the parking lot at Jazzboline. Very convenient

Frequently asked questions about Hyatt Place Buffalo/Amherst

Does Hyatt Place Buffalo/Amherst have free Wi-Fi?
Yes, Hyatt Place Buffalo/Amherst offers free Wi-Fi for all guests.
Does Hyatt Place Buffalo/Amherst offer parking?
Yes, Hyatt Place Buffalo/Amherst offers free parking on-site.
Does Hyatt Place Buffalo/Amherst have meeting spaces, conference centers, or conference rooms?
Yes. Hyatt Place Buffalo/Amherst offers meeting spaces for business and group use. Banquet and reception facilities are also available.
Does Hyatt Place Buffalo/Amherst have a fitness center?
Yes, Hyatt Place Buffalo/Amherst features an on-site fitness center for guests. Additional wellness amenities include spa, pool.
Where is Hyatt Place Buffalo/Amherst located, and how walkable is the area?
Hyatt Place Buffalo/Amherst is located at 5020 Main Street, Amherst, NY 14226. With a Walk Score of 49, the area is rated Car-Dependent. A car or rideshare is recommended for most trips in this area.

What's nearby

  • Buffalo Airport 2.3 mi
  • Buffalo Convention Center 7.4 mi

House rules

Check in 3:00 PM
Check out 12:00 PM
Cancellation Not available
Children Not available

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