Hyatt Place Buffalo/Amherst
About Hyatt Place Buffalo/Amherst
Offering an indoor pool and a restaurant, Hyatt Place Buffalo / Amherst, NY is located in Amherst. Free WiFi access is available. Each room here will provide you with air conditioning, a seating area and pay-per-view channels. Featuring a shower, private bathrooms also come with a bath or shower. Extras include a sofa, a desk and a safety deposit box. At Hyatt Place Buffalo / Amherst, NY you will find a fitness center. Other facilities offered at the property include a shared lounge and luggage storage. The property offers free parking. Buffalo Niagara International Airport is 1.9 mi away. We do not have safety deposit boxes in our rooms..We also do not have pay per view channels. Our rooms either come with a bathroom with a tub or a bathroom with a shower - not multiple of each.
Amenities
- 24-hour front desk
- Meeting space
- Fitness center
- On-site dining
- Bar / lounge
- Café / coffee shop
- Business center
- Express check-in / check-out
- Dry cleaning
- Self-service laundry
- Luggage storage
- Full kitchen / kitchenette
- In-room refrigerator
- In-room microwave
- Pool
- Spa / sauna
- Pet friendly
- Family friendly
- Wheelchair accessible
- Airport shuttle
- Smoke-free property
- Air conditioning
- Elevator
- In-room safe
Reviews
The hotel is highly praised for its cleanliness, comfortable rooms, and excellent front desk service. It's also noted for its convenient location, particularly its proximity to major highways and attractions. However, some guests have expressed dissatisfaction with certain aspects of the breakfast service and a few minor issues with room amenities.
- Cleanliness and comfort of rooms
- Excellent front desk service
- Issues with breakfast service
- Minor problems with room amenities
- 5/5
It was clean nice and relaxing.
- 1/5
And a fire alarm at 6am. For 30 min. No one at the front desk to explain anything. This is the worst hotel I have ever stayed at.
- 4/5
Food and alcohol drinks are not that great
- 5/5
Staff is helpful and nice everything was good we enjoyed our stay definitely will come back again.
- 5/5
Very pleasant , reasonably priced
- 5/5
Everything Nothing
- 5/5
Very friendly staff, amazing breakfast, good accommodations.
- 4.5/5
The breakfast was great. My kids enjoyed the pool. The rooms were clean and comfy. The staff was helpful and kind. It would have been nice to have enough blankets and pillows in the room all ready for 6 people.
- 5/5
Excellent
- 3/5
We came back to our room and the door was left ajar by the housekeeper. The door to bathroom didn’t even close all the way, the hallway light didn’t work and there was no fan in the bathroom. When we tried to call down to the main office from the room phone we repeatedly got a busy signal (for about 20 mins) finally decided to look up hotel number and called and reached front desk.
- 5/5
Very good place to enjoy with family, gym, pool and eat a delicious breakfast.
- 5/5
Exceptional
- 5/5
Everything was excellent N/A
- 5/5
N/A
- 4/5
The place was very clean,...
- 4/5
The place was very clean, the staff was super polite, but it was a bit expensive to be honest
- 5/5
Breakfast was great!! Toilet had a couple poopy streaks but that’s the only thing, everything else was impeccable!
- 5/5
Good
- 5/5
Exceptional
- 3.5/5
Good
- 3/5
the hotel is a little outdated, the toilet kept clogging and we were told that the toilet has a “water saving” feature. We did not have enough toilet paper, we had to keep asking for it. The complementary breakfast was ok.
- 3/5
The staff was extremely nice and helpful. Unfortunately our room was not thoroughly cleaned- we found the previous guests trash in the armoire and at bottom of bed. Our toilet didn’t work for the 2 nights we spent there, they did send staff to repair but still had issues after- had to use the lobby restroom.
- 4.5/5
Superb
- 5/5
Everything and everyone
- 5/5
Breakfast menu was excellent!
- 4/5
Very good
- 5/5
Staff very friendly. Always happy to stay at this location.
- 5/5
Clean and spacious rooms, friendly staff
- 4.5/5
Superb
- 5/5
Staff were polite and always ready to go the extra to meet my daughters’ needs during our stay
- 5/5
Exceptional
- 5/5
Everything and everyone
- 4/5
Very good
- 5/5
Very clean and spacious; welcoming staff. Excellent breakfast options.
- 5/5
Awesome hotel, breakfast was fantastic and the rooms were absolutely excellent!!
- 4/5
I was 20/30 bucks over what I thought it was worth, bar did not carry coors light and they were out of Michelob ultra. Other than that, pretty good stay Could have been 20/30 bucks cheaper and carried Coors light.. or been stocked with Michelob ultra..
- 4/5
I was 20/30 bucks over what I thought it was worth, bar did not carry coors light and they were out of Michelob ultra. Other than that, pretty good stay Could have been 20/30 bucks cheaper and carried Coors light.. or been stocked with Michelob ultra..
- 5/5
Very clean and professional
- 5/5
Very clean and professional
- 2/5
Very clean and friendly staff. The manager was very helpful, because Expedia messed up with my booking of my room, and the staff at the front desk couldn’t find my reservation. So they had to find me an alternate room. Thanks Expedia!!!
- 5/5
Very clean hotel
- 2/5
Got there 45 minutes after check in time and was told no rooms were ready…. We waited another 2 hours for our room to be ready. We didn’t get into our room until after 6:00pm
- 5/5
Property was conveniently located right off the highway. Check in was easy, staff member I believe her name was Jessica, was super friendly, and welcoming. Room was clean, no funky smells, king size room was comfy. Breakfast was okay, my kids had waffles, sausage and bacon, enough to hold them over until we were ready to leave, and that’s really all they need. The pool was “not freezing”, but not hot. Hot tub worked. Gym room was clean, not smelly, and functioning. There was nothing negative for me to not return. For the affordable price, I would stay here again if I was in the area.
- 5/5
Everything was great for my family and their children. Swimming was great for the whole family
- 2/5
I had reserved a high room and was given room 325 instead . It was very loud and noisy all night . Kids crying and people yelling even after 3am . The place was clean and the breakfast was ok . Manager said I couldn’t get a refund as I booked on a third party site
- 4/5
Breakfast was just ok, bland. Facilities worker was rude. Rooms should have a microwave and also a bathroom fan.
- 5/5
Breakfast was awesome
- 5/5
Great stay. Comfortable bed, nice room, good options for breakfast.
- 5/5
Intuitively comfortable and accommodating. I would expect to pay much more for such a great stay.
- 5/5
Hotel is beautiful well maintained friendly staff beautiful rooms
- 3/5
I had to switch rooms because my original room was not clean.
- 5/5
Great experience …. everyone was very friendly, room was clean, breakfast had a lot of options. Location was perfect for visiting nearby colleges too! Would definitely stay here again!
- 2/5
The receptionist refused to give me one
- 5/5
Breakfast was good
- 5/5
Very clean, safe area, very good free breakfast. Dog friendly. Lots of parking
- 5/5
The staff was friendly and accommodating
- 4/5
The EV charger on the property was a major convenience. My two "I wish..." we're for a better breakfast offering and room straighten/clean. While there was some variety, the quality of the food wasn't great. We stayed at the hotel over 3 nights and the cleaning crew never made it to our room before 2pm. Since we were there for a swim meet we used the room to rest between prelims and finals, do it would have been nice to come back to a fresh room.
- 5/5
Staff was great. My grandson loved the pool and hot tub.
- 5/5
goodp
- 5/5
Easy access to nearby sightseeing
- 5/5
Everything was great
- 4/5
The room was very clean, and the bed was comfortable. Breakfast was excellent. Unfortunately, the HVAC system was extremely loud whenever it ran, which made it difficult to get a good night’s sleep.
- 5/5
Property was clean and located centrally. The front desk was welcoming and informative.
- 5/5
Nice room. Good breakfast
- 5/5
We had a lovely family stay. The location was good and the staff were very friendly and helpful. The beds were comfortable, there were blackout shades, and the room was very clean. Lovely room bathrooms. Would stay here again 100%
- 4/5
We really enjoyed our stay. The pool and hot tub area was clean and enjoyable. Our only complaint was that there were no towels available to us in the pool area the morning we swam. The front desk said they were working on it but no towels were ever delivered. My husband ended up going up to our room to get towels.
- 4/5
Overall excellent but some of the doors on the 4th floor need work… they’re very loud!
- 5/5
Everything was great
- 4/5
The room was very clean and the staff was friendly. However, there was no body wash and lotion in the bathroom.
- 4/5
Front desk staff was stellar, especially Jessica. Was extremely disappointed to learn that they canceled their airport shuttle seven months ago, but still list is as an amenity. Also, there’s an in-room QR code that claims you can directly text the hotel — but no one at the front desk has ever heard of such a thing. Do better, Hyatt.
- 5/5
Great Experience!
- 3/5
I did not see any pets
- 4/5
Nice reasonably priced hotel
- 5/5
Very clean and nice staff
- 4/5
Pool was great. Breakfast was ok but had to wait long time or even call someone to refill.
- 4/5
The first room smelled like very strong fragrance and cigarette smoke, so they switched our rooms and went from a king bed to 2 queens. Breakfast seemed haphazardly run.
- 5/5
Great staff
- 4/5
Make sure that your phone, TV & radio work once you get into your room.
- 2/5
The property was just ok. Stains on the couch in the room and the restaurant area was full of aunts during breakfast. The aunts were eating all of the crumbs left on the floor.
- 4/5
Stay was better than I expected however the breakfast was subpar and had to request plates every morning.
- 5/5
Very clean, comfy beds and the kids loved the pool. Delicious breakfast!
- 4/5
Great hotel very clean hot breakfast was good and property very clean
- 5/5
Good
- 3/5
Half the lights in our room didn’t work.Dead batteries in TV remote. Bathroom has clumps of hair on the floor when we arrived. Could be cleaner. Breakfast spread was great!
- 5/5
The room was clean,staff was friendly and the hot tub was just right
- 5/5
Clean rooms and friendly staff
- 5/5
A nice place to stay, really good breakfast.
- 5/5
Excellent hotel. Very convenient location, excellent staff, large, clean rooms! We will definitely consider staying here again!
- 5/5
G
- 5/5
Staff was inviting and kind. Everything very clean.
- 5/5
Room was spotless, loved the food and on-site resto. Very enjoyable
- 5/5
Clean room cozy and the hot tub
- 5/5
Great place
- 5/5
My wife and I had a great experience here. The room was spacious and clean and the complimentary breakfast was excellent.
- 2/5
The room wasn't cleaned well, there were socks left by the bed, jellybeans on the carpet and hair in the tub drain. The Staff was very nice and gave us another room which was ok. The 2nd room was clean but the bathroom door was broken and didn't lock. The breakfast was not good, the sausage looked microwaved and fruit was old. The pool door wouldn't open with our key we had to call staff to open it. Overall I would not return to this hotel.
- 4/5
Staff, check in/out, breakfast, everything overall was great!
- 5/5
Staff was so nice and room was nice and clean, only issue was the vent made a weird sound, they had someone come and check in out but in hind sight we probably should have switched rooms
- 2/5
Pool has too much chl
- 5/5
.
- 5/5
Great service
- 3/5
Room was good but no towels at 6 am in the pool area. Just a pile of dirty wet ones. Poster for Nespresso but it was broken and not available. Room was clean. Breakfast was decent.
- 1/5
I had cash with me in my wallet, and I wanted to put it in a safe, however, this was the first hotel room I’ve ever seen that hadn’t had a safe. I was out during the day and when I came back, housekeeping had stopped by since my bed was made and new towels were given. I kept my wallet zipped in my backpack so that housekeeping would not touch it, but when I checked my wallet, the $20+ cash I had was all gone. Also, one of the nights, I got charged $4 for a bottle of water and a packet of ritz crackers. The 2nd night, I got charged nothing for 3 bottles of water. Place is a scam.
- 5/5
Room was nice, clean, comfortable; bathroom was great. Check in easy. Friday’s complimentary breakfast was good; did not care for Saturday’s as much. But I was in town unexpectedly for a funeral, and the hotel overall was exactly what I needed.
- 5/5
Amazing stay. Room was wonderful and over the hotel was in great shape. Incredibly quiet!
- 4/5
Clean room. Breakfast had excellent selections. Hyatt members get additional perks! Pool and hot tub were a relief! Friendly staff.
- 4/5
Very nice
- 5/5
Room was amaizngly clean, staff was very welcoming and helpful. Breakfast was delicious, the pool was spectacular and the overal vibe of the hotel was amazing.
- 5/5
Clean and comfy
- 4/5
Room was great. Front desk super friendly. Pool great with kids, very relaxing. Breakfast was ok- better than many American continental but not mouth watering. Eg berries for yogurt just thawed, kind of cold and watery. Cool they had a fajita station but corn wasn’t fully thawed.
- 5/5
The area and hotel staff were amazing close to all restaurants very family oriented
- 5/5
Staff at the desk were amazing. Personable and kind. Room was very clean as was the entire facility. Great two night stay for business.
- 5/5
The room was great and clean, plenty of space for a small family. The staff was excellent and were very accommodating and friendly.
- 5/5
Great staff
- 2/5
The hotel is very nice. The staff is under trained and really lacked any kind of emotion. The room was not totally dated but could use a refresh, Shower head upgrade sofa bed upgrade as the cushions did not fit together and just looked sloppy. Clean wise left some to be desired. We got there and checked the room over and there was some brown dried substance on the toilet seat, hair in the bathtub, my children’s new white socks were brown on the bottom from the carpet. The breakfast buffet was interesting. The eggs were flavorless the bacon was tissue paper thin and shredded. There were multiple slices of bread with green mold. The tortillas for breakfast were not soft shells they were just a package of hard shells stuck in what’s suppose to be a tortilla warmer. The salsa was soured. The pool had extremely rowdy kids throwing each other in screaming swearing and splashing around my young kids. Complained to the front desk and was told they can try to say something which never got done. The water also smelled like straight bleach to the point our skin was extremely itchy and noses burnt. Extremely disappointed in Hyatt for allowing this quality. Will not stay here again and will advise others not to as well.
- 1/5
Bed bugs I don’t recommend this hotel
- 4/5
Overall this hotel is great. Close proximity to Highmark and Walden Galleria Mall. The room did have a very strong smell of bleach when entering.
- 2/5
bad
- 5/5
Front desk staff were all nice, decent lobby bar.
- 5/5
Such a nice hotel and excellent staff
- 5/5
Excellent breakfast! Polite service!! Great location!
- 5/5
Loved the pool especially
- 5/5
Room was clean and comfortable. Breakfast was fresh with lots of selection.
- 4/5
Nice room, clean. Do consider microwaves and checking the temperature…it was cold in the room.
- 5/5
Clean room. Wonderful breakfast.Friendly staff.
- 2/5
Cleanliness was subpar. Hallways need a vacuum really bad. I saw a condom in the middle of the hallway.....the condom was post package ......YUK! EEWWWW! I did report it to the front desk and they did have it removed shortly after. But I stayed 2 night and no vacuum in the hall at all. I'm in the hospitality industry (Management), I know what to look for. #2 The ENTRANCE to the bathroom is a sliding glass door that doesn't give the user any sound or odor/scent privacy. The sliding glass door has spaces around the door when fully closed. AND! The sliding glass door is frosted glass but not solid frosted. It's frosted enough where you can see the silhouette of the user moving around. No bathroom privacy of any kind if you have someone else staying with you. #3 The Shower doors are installed wrong. They dont slide close as they are supposed to. The handles are opposite and on the wrong side. I would give this Hotel Zero Stars but I gave it 2 Stars because they do have an Excellent Breakfast for the guests. Very good presentation and very good food. A large variety of breakfast choices. The Hotel staff was nice and attentive and responsive.
- 4/5
The breakfast wasn't great, the buffet was disorganized and messy, with people leaving their used cups and dishes all around. Other than that, the hotel was nice, clean and updated.
- 5/5
Really good from desk service
- 4/5
Enjoyable and will visit again.
- 5/5
Only place I stay. Always a great experience and clean rooms!
- 3/5
Room was great for size. Pillows weren’t great. Staff were awesome - friendly and accommodating. Breakfast was mediocre.
- 4/5
We would be gone from hotel for 9 and 10 hours come back and room still not made up. Dirty cups left for 2 days. Blanket for sofa bed had big holes in it
- 3/5
NO Internet connection for the entire stay.
- 5/5
Breakfast
- 4/5
The room was good, and the staff was friendly. Clean facility. My only complaint is about their restaurant. The food is terrible and overpriced.
- 5/5
Great facilities, friendly staff, clean rooms.
- 5/5
Great hotel and in close proximity to Himark Stadium for game day; Gallaria Mall for shopping and other fun areas to visit. Will definitely stay again!
- 5/5
clean room, staff is always great.
- 5/5
Very good, and if you asked for something they were on it.
- 3/5
Everything else about the stay was good but that check-in experience was the worst I've ever dealt with - by far.
- 3/5
Was ok
- 3/5
This is a pricey hotel and breakfast was subpar for hotel in this price range. Not enough room to sit during the busy time and food was not refilled fast enough either. Maid service also subpar. We were only there for two nights which means they only had to clean the room once, and that didn’t happen. I had specifically asked for it to be cleaned during the timeframe we would be out and they did not. They came to clean when we were changing so I asked them to come back in half hour (3:00) and they never came back. The evening front desk person was not that helpful and couldn’t have cared less. On the other hand, the front desk person in the mornings was amazing! She was empathetic and did adjust our bill for the inconvenience. I really appreciated that.
- 5/5
Good
- 5/5
Nice, spacious room (only issue is the bathroom door - too heavy, making it hard to open/ close). Customer service was great. Plenty of options at breakfast. And close to everything (shopping, Bills stadium).
- 5/5
Friendly stuff
- 3/5
Staff was friendly and helpful.
- 5/5
Great staff. Large room.
- 5/5
Breakfast would have been better if it was available until 11am - we got there at the end and it was void of most.
- 5/5
Breakfast was good
- 5/5
Everything was perfect
- 5/5
Big room the only thing the need to provide some water, the bar was ok but the bedfrast was excellent good food planty variety to choose I will stay in this hotel again
- 5/5
A nice hotel
- 5/5
Don't know about the bar but parking was easy and plentiful
- 4/5
Check in could have been better but other than that everything was fine.
- 3/5
Messy beds- looked like they were made in a hurry; pink shower curtain; tasteless food in the morning. I shared this with staff at checkout and received no care or concern about these issues.
- 5/5
Good breakfast. Clean and quiet rooms. Easy parking. Full bar and room service options.
- 5/5
It’s was greatly
- 4/5
Tile in bathroom needs replacing. Bed was comfortable enough.
- 2/5
No convenience store
- 5/5
Everyone Always Pleasant
- 2/5
No towels in our room after cleaning, 3 of the 6 days we stayed there. Management was very rude.
- 5/5
room was great, internet was a little hard to get on but once on it was great
- 5/5
Great Hyatt product
- 4/5
The back parking lot near trees need more lighting for safety reasons. Or just a better lit up pathway through parking lot
- 3/5
I stayed 2 days for business. I went down to the placery to get lunch after returning from a morning meeting. I sat for 30 mins at a table with a menu and no one took my order, there was nothing that indicated how to place an order. I had to go back to my room starving to take the rest of my for other calls for the afternoon finally at 5pm I drove to Wendy’s to get something to eat. Disappointed as the selling point for me was the restaurant in the hotel. When you travel alone you don’t want to have to go out by yourself.
- 4/5
Very clean and quiet!
- 5/5
Great clean property. Had to book in an emergency due to a mishap at another reservation elsewhere. Place was very accommodating, great staff. Definitely recommend.
- 5/5
Good experiences
- 3/5
The room was perfect , bed comfortable ..just very disappointed hot tub was broken …I booked there for the hot tub :((
- 4/5
Gfre
- 3/5
Customer service was excellent from the first phone call to check-in, and the front foyer and property were clean and welcoming. The room was comfortable, but there were stains on the carpet and the fridge didn’t work properly. Blackout blinds and a clean shower were a plus. The pool was open, though part of it was under heavy maintenance, and the hot tub could have been hotter. Free parking and Wi-Fi were appreciated. For a Hyatt, I expected more overall. Decent stay, but plenty of other options in the Buffalo area. ★★★
- 5/5
Nice and clean. I’d stay here again
- 5/5
Places to lounge outside
- 5/5
Clean, comfortable and great staff!
- 5/5
Nice property, pleasant staff
- 5/5
Love the hotel. Clean and friendly staff
- 4/5
The front desk attendant was kind and helpful and answered any and all questions asked to assist us.
- 5/5
Nice stay
- 4/5
Excellent
- 5/5
Awesome
- 5/5
Welcoming staff and pleasant surroundings
- 4/5
This hotel was perfect for our family's multi-day stay in the Buffalo area. Close to restaurants and short drive from the highway, its location was great. The only reason I did not give it 5 stars is because there should be a rule against bringing dogs (non-service) into eating areas. During breakfast times, every entitled dog owner would let their dogs sniff around the food service area (unhygienic at best) and in two occasions, the dogs went to the bathroom on the floor. You can still be pet-friendly and keep them out of the food service area.
- 4/5
all
- 5/5
Super amazing
- 5/5
The service staff is top notch!
- 5/5
Our stay was perfect for our trip to see the falls. The hotel was very clean and in a good area. The staff were friendly and even helped us look up an address for a restaurant when we checked in. The room was very clean and the beds were comfortable.
- 2/5
I booked and paid for a room with two queen beds and sofa bed. I got one bed and sofa bed. One of my family members had to sleep on the floor.
- 5/5
Great spot for UB parents.
- 4/5
The room was generally clean. Excellent customer service! Easy check in and check out. Breakfast was good EXCEPT for the fact that the meats (bacon and sausage) were next to the waffles and eggs. Sadly, the same tongs were used for the meats and waffles. There is no microwave in the room.
- 5/5
Unfortunately, the weekend mornings are dreadfully busy for the breakfast hours. Both days, there was not a table or chair to be had, other than the actual bar seats.
- 5/5
This hotel was fantastic. Can’t say anything else. 10*
- 5/5
Property was Beautiful!! The only thing I was missing was me Iced Coffee!! 😂 Seriously!!
- 5/5
It would be great if there are salad or cut fruit for breakfast.
- 5/5
Customer service is excellant
- 5/5
Very good
- 5/5
Nice location, easy access to food etc.,
- 4/5
The ground-floor room was noisy due to the central air conditioning system. It would cycle constantly throughout the day and night. They're an upflush toilet that made a racket when used. However, the hospitality of the staff was refreshing.
- 5/5
Great location
- 4/5
Property was great. The rooms were great. The service was great but I think you need to provide coffee 24 seven at no charge. Thank you. We enjoyed our day.
- 5/5
Great accommodations if traveling with a dog! Easy to find and lots of green spaces!
- 5/5
Nice place
- 4/5
Very clean, safe and well kept modern property. Definitely a step above the usual with spacious, luxurious lobby and bar area; the breakfast area (hot buffet) is well equipped with many hot food choices and is continuously replenished; parking is packed by evening but there is a load/unload area at entrance; and finally, I found this hotel well-staffed, courteous, safe and comfortable. Would stay again.
- 5/5
Wonderful hotel. Great breakfast. Pool area and gym were clean and nice. Loved our stay there. Staff was wonderful. Would highly recommend.
- 4/5
Very nice staff, clean rooms and easy parking.
- 5/5
I had a wonderful stay at the Hilton Hotel in Buffalo. The staff was friendly and attentive, making check-in seamless. My room was clean, spacious, and comfortable, with great city views. I enjoyed the well-equipped fitness center and delicious on-site dining. Overall, the exceptional service and comfortable amenities made my visit truly enjoyable, and I’d definitely recommend it to anyone visiting Buffalo. I look forward to returning!
- 4/5
Great
- 4/5
This was a good stay overall in a modern, updated and comfortable building. Highlights include friendly and attentive front desk staff, a very decent breakfast, good WiFi and low noise during the night. Some minor complaints: a broken drain stopper in the bathroom, very thin walls and weak, almost undrinkable coffee downstairs. (You can order better coffee at the bar.) The breakfast area is relatively small and gets very crowded by 8am or so. Also the TV in the room is streaming only (no cable), so you’ll need to connect some other device to it to watch anything.
- 5/5
Nice room and helpful staff. Breakfast was delicious and they had a lot of options to choose from.
- 2/5
Mold in the shower.
- 1/5
I had a very uncomfortable and unpleasant stay. Highly disappointed 😞 my husband, kids and I booked a room at this hotel as we were visiting the Niagara Falls to celebrate my birthday. The room we were given had a broken toilet door that could not close. We reported it to the front desk and was told they'll give us a different room but we never heard anything back regarding that we checked back with the front desk and while later only to find out there'll no other available rooms so there's nothing they can do.
- 5/5
Great stay . Recommended and will come back to stay here
- 5/5
Highly recommend. Located in a very safe, suburban area. Close to Univ at Buffalo campuses. Easy free parking in front of hotel. Room was clean and breakfast was very good.
- 5/5
We had a quick stay for a dance competition. Everyone was very friendly. Kids enjoyed the pool. Breakfast was good.
- 5/5
I love their employees they were very polite and always went above and beyond to pleased us.
- 5/5
I enjoyed the stay here
- 2/5
For the amount we paid for 1 night which was around $500 CAD, the room and hotel was not up to the mark. Front staff was nice and provided what we would constantly have to ask for. For example, towels, toiletries, wifi being slow (which they said they can’t do anything about), fridge was smelly and not working, the coffee machine wasn’t working. We had to let them know constantly about the things that were not in working condition. The bathroom and room did not have a fresh smell, something that you would get in any hotel room especially if you’re paying $400-$500 per night. They had to replace the fridge for us after we told them it wasn’t working, there was no microwave, bathroom was smelly, there were no extra pillows or comforter for the pull out sofa bed. They didn’t even have any “designer toiletries” like they claim in their description. We had to ask for tooth brush and tooth paste. No shampoo or anything else was provide to us. There was only 1 fire pit outside, which was always occupied. And the breakfast area was jam packed. Overall we were very disappointed with our stay especially since we were looking forward to staying at Hyatt that was $400 per night.
- 5/5
The staff is always great and the manger is top notch.
- 5/5
Everything and staff excellent
- 5/5
The hotel was well located. It was no more than 20 minutes to various destinations. It was clean, everything was working properly, and the bed was comfortable.
- 5/5
Property was very clean. Good variety for breakfast
- 5/5
Awesome
- 5/5
Love the property, very clean and convenient to the highway and local eateries.
- 5/5
I will definitively stay again.
- 5/5
The room was clean and well-maintained, creating a very comfortable environment. Everything was organized, and the space felt fresh and welcoming. Breakfast was OK
- 5/5
Staff was friendly and helpful and our room was clean and comfortable!
- 2/5
The housekeeping was horrible. Our first night we didn't get out room cleaned. The second night we only received 1 towel and 1 rag. I spoke to a guy at the counter and he assured me we would get towels and rags the next day. The next day we received 0 towels and 0 rags. If you stay there don't stary on the 2nd floor. The breakfast was excellent and there was 1 woman at the front desk was helpful
- 5/5
Excellent stay as always
- 5/5
Staffs are very friendly, very convenient in and out from facility.
- 5/5
Great stay!
- 4/5
24/7 check-in with a person; right off Highway; breakfast is well-organized. Rooms clean and spacious.
- 5/5
Great standards. Please keep to this level.
- 3/5
I returned here because I had stayed here a year ago and was very impressed. This time around everything was underwhelming
- 5/5
Reasanoble price
- 2/5
Staff yes'd me when I told them my room wasnt cleaned for my 2nd night and did not restock shampoo in shower
- 5/5
I like it was quiet, and close to amenities. Staff is friendly, however, on Saturday at 8:30pm I ordered a Cesar Salad at their hotel restaurant, and at 9pm the front desk staff come to tell me they cannot make it b/c they run out of lettuce. So I cancelled my Salad order, and did not eat anything that evening.
- 5/5
Elevator seems sketchy during operation. 😬
- 5/5
everything in one place for dining and relaxing.
- 5/5
Very nice hotel.
- 3/5
It was an average hotel stay. On the last day of our visit, the hotel maids knocked on our door early (at least 4 hours prior to our scheduled check out time) to ask when we were leaving and after we answered several times “at our checkout time of noon”, they still stood there! It was a very unpleasant experience.
- 5/5
Hands down - the best front desk staff I’ve encountered since living in Japan. Their cheerful friendliness was intoxicating and no question was too trivial for them the spend time answering. This hotel’s front desk staff should be a role model for all others. Great Job!
- 5/5
Clean environment, great staff and service. I left 2 coats and a jacket in the wardrobe cabinet. Housekeeping obviously reported my items. When I finally called after approx. 2 weeks, I was able to receive the great news that my belongings were being held for me. I was very thankful for this! Overall great stay!
- 4/5
Still winter, hard to tell
- 5/5
The workers was very friendly and super nice and they made it feel like home and they also talk to you with a very beautiful smile
- 5/5
Great stay. No complaints.
- 2/5
If you like the smell of pot in your hotel room and front desk who will do nothing about because they are probably numb too This is the place for you
- 5/5
My kids and I stayed here for my son’s birthday and the staff was amazing. From the cake, card, and treats that staff left in the room for him, to answering all my questions and helping with all our requests, they went above and beyond and were always kind. Everything was clean. The room was large and well laid out. Pool was the perfect temp and the hot tub wasn’t too hot. Definitely will be staying here next time we’re in Buffalo
- 5/5
Conveniently located, lots of parking and very clean. Pool was very nice too, kids loved it
- 5/5
Beautiful hotel very clean and safe
- 4/5
Thank you for the stay
- 5/5
Overall good stay, a lot of stuff to do in the hotel itself
- 5/5
need a pantry for easy access to toiletries and snacks.
- 4/5
Great place to stay
- 5/5
Everything was great and safe.
- 5/5
Very nice hotel, staff was very friendly.
- 5/5
glad i decided to stay at this one in buffalo, it was very clean, employees were very friendly and helpful. The easy access TV hookups at the bottom of the tv were nice so we could easily hook up our own devises, never seen that before. Great job stepping up your game.
- 5/5
The hotel was very clean and the staff was awesome will be booking my future stays with them
- 5/5
Lovely customer service, clean, complimentary drink, loved it!!
- 5/5
We are across the parking lot at Jazzboline. Very convenient
Frequently asked questions about Hyatt Place Buffalo/Amherst
Does Hyatt Place Buffalo/Amherst have free Wi-Fi?
Does Hyatt Place Buffalo/Amherst offer parking?
Does Hyatt Place Buffalo/Amherst have meeting spaces, conference centers, or conference rooms?
Does Hyatt Place Buffalo/Amherst have a fitness center?
Where is Hyatt Place Buffalo/Amherst located, and how walkable is the area?
What's nearby
- Buffalo Airport 2.3 mi
- Buffalo Convention Center 7.4 mi