USA Inn

The pool looked like it hadn't been open for years. There were bricks in the bottom with no water. We arrived about 1:00 and she did let us check in use til 3:00. When leaving the parking lot the road was so busy that you had to wait forever before you could make a right turn. You couldn't turn left from there because of the center median. There was no way to use the chain lock on the door. The curtains could have been wider. The couch was filthy. The bed is hard.

I liked nothing about the place or the stay. Again I liked zero % (0%)of the stay or the place or staff. Waste of money.

Whish they had kitchenettes

Quite No pool

The staff was friendly Needed bigger fridge

Rip off

Dirty

Horrible experience. There was no cleanliness nor good conditions of the room and hotel overall. Very rude people, apart from a lady that works the front desk really early in the morning… she was really nice!!!

This hotel is super dilapidated smelly full of roaches and the staff was rude

Nothing ?

Location Housekeeping could be better

It was cool seeing the planes fly overhead but that’s about it Wasn’t the cleanest, had roaches and TV didn’t work nor did the phone in the room to call the office. Had a mattress cover on the bed that was filthy and needs to be replaced. Rooms are cold no matter how high you put the heat.

Bugs

Filthy, roaches, insolent

Nothing Dirty roaches, rude desk pers on

It had a tv shower and a bed

Nothing at all They didn’t specify in the booking listing about the payment and the age and the staff is very rude and didn’t help at all I would not recommend this hotel at all

Won’t be back

I don’t recommend staying in this place. They literally don’t clean the rooms. Plus the rooms are really old. I don’t mind being old but being nasty is not a good thing!!!

Beyond being dilapidated, the chunk of hair stuck in the door hinge, bugs under the bed, and hair on the sheets were too much for me.

Location of the hotel is nice. Really close to the TYS airport. Staff are decent. Had amenities like toiletries and overall decent value for money suited for short stay. Small roaches in a cabinet. I discovered some before checkout. The room and toilet looked clean other than that. Discovering them kind of upset me but I had a short stay and was looking to save some money so gave it a try.

Many. Bugs. Full size mattresses on cots. We need a room we missed a flight. We needed some space to sleep, we got it. Minus the sleep.

The ac went out in room called the front office to have it looked at and no one ever came to fix. There was a roach in the bathroom. And when i went to take a shower my first night there was a used bar of soap left in shower and things from the previous occupants. The bed sheets had what looked like died blood on them

I arrived late so for what i needed it was ok. Not the worst and not the best. I left early so it served its purpose but Im not sure i would stay there again or for an extensive time.

This hotel is infested with roaches. I’m almost positive management knows because when I went and said something the lady acted like I was wrong for not wanting to stay in the hotel.

Ok

The room was disgusting and dirty. Sheets had blood spots, pillows were yellow. The mattress pad was so dirty we didn’t sleep in the bed. Even the second room we were given had dirty sheets, mattress pad stained all over. No one available at time of returning the key. I had to leave the key with a note . I wouldn't remember this hotel to my worst enemy. The Manager was professional however, no comments when i showed pictures of the disgusting bed sheets. We were given a new room but it was not much better then the first one. We stayed for 6 hours didn't go to sleep. Just stayed in the room and watched TV until our airline delay was ready to board.

Nothing Everything

I had an early flight, and this motel is close to the airport. Plus I had arranged to park my car there while I was traveling. The motel offers a shuttle service to and from the airport which was very convenient. There was no coffee maker or hair dryer in the room.

The room was filthy and had roaches. We didn’t get towels until after checkout time and the workers on shift acted as if we were annoying them by asking for more towels than the 1 set they had brought us The sheets were dirty and the entire room was and tub was gross

Upon arrival, no one was tending to the front desk. Another customer walked in and stated he believes they went to the airport. The room smelled clean but the sink had red toothpaste in it from a previous customer. I killed 2 water bugs inside the room and the bed was hard and lumpy

I get to my room and I am instantly not impressed. But I am retired military, so I have had worse accommodations. I was already running late, so I just showered and headed out to my event. Afterwards I get back and decide to kick back before I got ready for bed. That is where the biggest problem arose. The sheets were disgusting, they were stained, smelled, had body hair all over them, and the comforter was ripped and just as dirty. That was when I made the decision to go ahead and check out. I would rather drive 3 1/2 hours home in the middle of the night, than sleep in that bed. Along with everything else, the floors looked like they hadn’t been swept or mopped in quite a while. The ceiling was moldy and falling in one spot from what appeared to be a leak. The furniture looks like it came from an 80’s garage sale. All in all, I would not recommend staying here unless you are completely desperate.

The young man who handles the front desk was rude and condescending. I asked for a closer room due to the fact my husband had surgery and he can barely give a woot. So we dealt with it. The room was gross, blood in the blankets and mattress. Room smelled of mildew and the floors were dirty with strains that we couldn’t take off our shoes. In the bathroom the toilet was already running (that should have been my clue) and the outlets were so outdated I got shock plugging my iPhone charger. Husband needed to rest it was 7pm, so we had no choice to stay the next day we inquire for airport service and the guy mention call an uber it’s not my problem. Mind you it’s 9 mins away the service is offer only if you leave your vehicle but, it’s in the discretion of the front desk person. He then disregarded me and told me oh well your problem. We decided to check out early and he refused to give us a print out bill of us leaving. He said you signed the paper I can charge you whatever I want. My husband was so pissed off he told him give us our receipt (mind you he is struggling to walk due to surgery with his walker). Manager showed up gave us our print out and pretty much told us to leave.

Missing the most basic amenities. No place to hang clothes. No lamp. No clock. No tissues. Peeling paint. Noisy mini fridge leaking water onto floor. Pet stain on floor. Beat up furniture. This place is a total dump. Travelocity should be ashamed to include this property.

Bugs, smelled nasty, everything was poorly maintained and/broken

Everything was dirty but the sheets, so that was nice. Normal things like bedside lamps were missing, while other normal things like the towel racks and place to hang your clothing were rusty or about to fall off the wall. But the reason we left at 1am our first night was the cockroaches. Yes, plural.

Nasty room

The staff was rude and wasn’t made aware of the deposit until after the room was booked. The room was not refundable

Front desk lady was incredibly rude. Hotel is in sketchy area and actual rooms are dirty with broken/stained furniture. 1/5

Ac was great, they have a minor roach and prostitution issue, couldn’t sleep without hearing them “working” or waiting outside for people every night.

Very old furnishings, bed linens didn’t fit the bed, general disrepair but the worst thing were the cockroaches.

No lamps anywhere No chairs No hangars or closet No kleenex No plugs in the sink No lotion No ice/buckets Broken toilet seat Broken toilet tank lid Broken toilet paper holder No light in main room, NONE! No electrical outlets on back wall or either side walls. Bathroom outlet is broken This place probably should be condemned. Seriously.

I do not recommend accommodation, dirty !!!

This hotel is horrible. It's like 3 or 4 hotels in one and just flat out awful. Not worth even considering. Dirty, sketchy, nasty.

No phone, no microwave, shower came thru bottom faucet. Towels stained

Floor was soaking wet with mop water but it was still filthy and covered with hair. Comforter had obvious blood stains on the underside. Sofa and walls were covered in body fluid stains, some that looked like feces. Toilet ran constantly. Should be illegal to operate this way. Should be shut down.

And, it's been 5 business days and I have yet to receive my $50. deposit from my stay between 05/16/24 - 05/19/24.

There wasn't an coffee maker in the room.

Not accessible from anywhere on foot. The area has no sidewalks. Cannot cross the street (busy highway) nor get very far on the side you're on (not designed for walking, no sidewalks, ditches and other natural obstacles). In the room: insects, peeling ceiling paint, holes in bathtub tile, black spots on caulking. No airport shuttle.

Was discussing found dildo on floor under bed . While I was picking up cigarette butts of the floor in a no smoking room. Then when it was time to go to bed pulled down the comforter to go to sleep. Most disgusting sheets I have ever seen. Blood food and who knows what else. Went and asked for clean sheets so I could change. Now after 1:00 am I was told they did not have any to give me so at 1:00 am we were asked to change rooms.

Friendly staff at this no frills hotel. The room had clean sheets on a comfy bed, mini-fridge & microwave. I watched the NCAA tournament during my down time. Neighbors were friendly. Conveniently located across the street from Waffle House, Shoney's, and lot's of restaurants. Very close to airport and highways so very easy to get to all of the local attractions. I like to camp so my needs are simple and I was able to rest comfortably at a low price.

Booked and paid for and they gave the room away before I could check in.

The toilet was dirty. One of the two curtains was missing. One curtain would it cover the whole window. I have pictures of you would like to see them

So unfair this room was not inhabitable. Bugs, no light fixtures, smelled,hole in beds,furniture . Expedia stands being this as acceptable. Was not able to stay had find another hotel last minute. Very upsetting!

Shower had hair in it. Chair looked like it was picked up off the street. Fuild on walls, dont even want to know it was. I walked in to room and walked out 10 minutes later. No way i was staying there. TOTALLY DISGUSTING

It’s cheap for what it is. The lady who works front desk overnight was extremely rude to my fiancé on multiple occasions. Outlets in room didn’t work at all as they wouldn’t even hold our plugs in.

Inconvenience in getting to rooms. Dirty. I’ve stayed in hotels across US n Europe and this is the first I checked for bedbugs, none found but roaches abound. Dirty refrigerator n microwave, ring of dirt around tub. Had to wait until 730pm to get into room. Not yet cleaned. I slept n left. Horrible.

This property was absolutely disgusting. There were bugs crawling in the room, mold in the bathroom, hair on the floors, sheets look dirty, absolutely disgusting

It needs a refurbishment in all areas

Muy bueno

Dirty, nasty, bloody towels, crappy attitude from staff. POS place

There were cockroaches running around inside the room. Since we arrived late, we didn't have the energy to try to get a refund. Typically when cockroaches are present, they are everywhere. We just put the key card on the table, shut the door, and left to find another hotel.

The customer service was bad at the beginning whe we check out was much better. The lining bed was dirty, one of the blanket was full of dog hair and one of the fitting sheet has spots of blood, very disgusting.

The rooms need renovation and staff needs training on how to provide good service

Terrible

Hotel Office didn't have our reservation so had to contact Expedia, pubic hair in the bed, absolutely no hot water between 7pm and 11pm. Massive hole in the shower wall

Very disappointed by this property. I killed 2 cockroaches as soon as I entered the bathroom. 1st night neighbors were having a domestic dispute. K-9 police unit observed during both nights. We departed at 11pm as 2nd night did not look any better. Will not and would not recommend this property until major changes are initiated.

We walked into our room and it felt like we were walking into a wall of smoke. After two days of staying there, our clothes smelled like smoke when we got home. Also, we needed to HUNT for some toilet paper.

At 430 room was not cleaned and smelled. Then we had to ask for towels and washcloths. No soap in room

Roaches in the room. Nothing in the way of soap, ice or cups. Bathroom was the worse. Didn’t look like it was ever cleaned. There was blood drops all over the back wall of the tub. Blood running down the outside of the tub, never cleaned at all. Blood splatter on the shower curtain. This was entirely unacceptable to me. I spent 3 nights and never got to use the shower as I felt this was a terrible unsafe place because of the blood. I bet it is still there as I write this. Will not return….

$5 key deposit! Never heard of such a thing and I stay over 100 nights a year in hotels. The lady at the desk asked if I wanted to pay with cash or card and I just handed her $5 bill. No big deal I thought. Well this morning, I go to bring my key back and the lady looks at me and says they don't have any cash. She was rather rude and told me I shouldn't have given cash and I told her then they shouldn't have offered to take my cash last night. Finally I did get my cash back but I had to go to a secondary office. The room was okay. It appeared fairly clean but as I walked around barefoot after getting out of the shower all kinds of stuff was sticking to the bottom of my feet. Bed wasn't very comfortable but it was workable. TV remote did not work well. I had to go up and hit the buttons to turn it on and off. Good luck if you want ice. The motel does not have an ice machine.

The room was very old, and signage wasn't even changed from the previous chain so it was hard to find. The lighting above the sink was horrible. Hot water in tub wouldn't totally stop running and I heard dripping all the time. Cigarette burn on bedspread and on soap dish in shower. No wash cloths on first night, and had to ask for more towels and wash cloths on the second day. For what I paid, it wasn't a disaster though.

Staff is great....room was very clean...it was very quiet and peaceful...enjoyed my stay very much

The staff is great!!!!! The room was very clean.....

Bathroom was discussing. Bath tub was filthy with soap scum. Bath tub did not drain. And there was a cockroach in the bathroom also. Dirty floors. Dirty toilet.

Gross dirty dirty sheets w hair & crumbs, 1 towel in bathroom

I did not stay at this hotel, someone made a reservation in my name. Then this motel tried 4 times to collect the money. This is BS.

I reserved a double bed room over a month before trip.when i got there it took them a while to get me into a room then didnt even have a double bed that i reserved.luckily the extra people didnt go or we wouldnt have enough beds that i paid for in the first place.

It was not what I booked. I booked a king bed, upon arrival I was informed on dbl beds were available. The room was the worst room by far I’ve ever seen. We did not stay in this motel. We didn’t try for a refund, just cut our losses and drove home.

Granted the price was good, but when I arrived, the check in lobby was illuminated with so many light it looked like a check cashing lobby. The receptionist was talking to a customer at length and I finally got my turn after about 20 minutes. She was nice enough. I got my key and went to the room where the key didn’t work. I went back to lobby but receptionist was gone. I waited about 10 minutes and eventually got another key for another room “the key does that sometimes” was her response. I went into the room and had difficulty finding a light to turn on- but that’s ok because the 1/2 curtain that never closed completely let enough light in to see my way around. I tried to turn off the ac but couldn’t see the controls so I cohabited the bed with my daughter in order to keep warm. The beds were made with a flat sheet on bottom,- top sheet on top and a blanket right next the the sleeper. I have never slept without a tip sheet protecting me from the blanket that has had questionable laundering. My daughter and I had to take turns trying to charge our phones on the one outlet. The charger was falling out of the socket.. The bathtub was so dirty I had to place a towel in order to feel safe enough to step in shower. The nozzle had a good water stream but the ceiling and walls had obvious water damage. I suggest the owners spend one night in hotel to see what a real customer needs.

A did a reservation on line , by the time a got there the lady at the register told me that they did not have rooms available

Nice people, horrible place! I am still itching....

Im happy with the rooms and the surroundings. Friendly staff. There is no way to get hot water to make some tea (expected microwave).

The place was run down, old furniture and decor. The floors were not clean and the light fixture was like something you would use in a basement. I get it was cheap which is what we wanted since the area is typically for tourists, but it was like staying at a crack house. I stepped on a bug, which could have been a cockroach...not sure. It also reeked like smoke. Would not recommend staying here and it was noisy with the airplanes and bikers keeping you up all night.

Didnt like anything but the price....found roaches in my room in addition to a bunch of tweekers outside in the parking lot. Not a very safe location or a sanitary one at that. I went out and bought cleaning supplies to make sure it was clean.

This hotel was terrible. When we got to the hotel I was ready to shower, but the bathroom had no wash clothes. I went to the front desk and worker said he would send some to the room. While i was waiting I realized that instead of a king size bed, it was only a full. There was no fitted sheet,just a flat sheet on a nasty looking mattress. After waiting a half hour for a wash cloth, I called Hotels.com. I told them about the situation and she called the hotel, and they said it would be made right but i couldn't get my money back because I had prepaid at a special rate. I waited another half hour, no one showed up to try to make things right. So we packed up our stuff and took the key card back to the front desk and told him we wouldn't be staying because the room was terrible and not what I payed for.

Cockroaches

This place was a dump! It was full of extremely low class people with them hanging around outside. A stray dog attacked my dog right in front of my hotel door when I was trying to get inside. A resident told me the dog hangs around there all the time! They said, "no refunds" and I had to leave due to my dog being attacked and the dog wouldn't leave the area. This type of place should never be represented on Expedia & Expedia should be held responsible for my refund!

Bugs in the room, nasty and un clean room

Well my stay at the m star hotel at Alcoa wasn’t the best. Now it was a last resort situation on a spur of the moment trip and I couldn’t find anything in pigeon forge or surrounding area they was all full or crazy over priced. So this was my only option, upon arrival at m star it look ran down and dull, the lady at the check out station was dressed very unprofessional and the check in room itself was dirty so from this moment I knew I was in for a terrible stay. The room itself was clean in a sense and when I say that I mean the bed was made that’s about it. The shower was dirty and the water barely worked. There was a smell of a dead rat that was in the trash can beside our room outside. The beds was so hard it literally felt as if I was sleeping on concrete and well I was they had cinder blocks under the bed holding up one mattress. The pool was stagnated and wasn’t operable. I can keep going and going but I guess you guys get the picture.

if you looking for cheap hotel Yes it is good ! but the rooms are not clean at all. It's a VERY VERY VERY OLD place, i can guarantee you they never changed anything in the room since they started. The receptionist is super friendly

Renovations made it hard for me to sleep during the mornings as I work 14 hour shifts over night.. roach bugs!

Nothing!! Room was full of roaches, mold was in the shower, and bed frame was broke. Place was next to an airport a d was an absolute dump!!

Genuinely one of the skeeziest motels I've ever stayed in. I'm surprised they don't charge by the hour, and I'm even more surprised that we didn't pick up a bed bug infestation. Final note: sheets and mattress had blood stains which was off putting, to say the least.

Clean room..... Very old bedding!...Blanket had holes in them and part of one had neen cut away with sissors. Old and outdated TV.....

I would like a refund of my fees charged at this hotel and expedia should drop them from their services, they had rsw sewage in the sink. Yhe shower didnt drain and they refused to change our room. The whole place looked like it eas run down the parking lot had broke down cars and trash everywhere we had to find a last minute hotel and they refused to refund out money.

Booked it online. Got off work and could not check in so ended up paying for a hotel iI it stay in

Phone wasn’t working to reach front desk so I had to go back up front. Blankets had holes in it, toilet was dirty. It was a unplanned and last minute reservation due to a flight cancellation and had to stay another night in Knoxville however I barely got to sleep, it was so noisy I will never book this place again if I have to stay another night in Knoxville

Everything I didn’t like about it a complete terrible experience

It was AWFUL

It was a place to stay

Dirty, tv had 3 channels that barely worked, roaches. No room service. Beds were hard. Smelled. Curtains didnt fit window. Tub was dirty water didnt drain well. Fridge was nasty.

No soap of any kind in room or bathroom, 1 small, worn bath towel, np face or hand towel. When requested, nothing happened. Went to office for towels & soap. Clerk appeared to call someone, hung up & went to empty roomto get face towel. Not pleasant, appeated to be annoyed by request

employee would bring to my room. No one

I will not stay there ever again. One night was that It felt like you pay buy the hour hotel. You

Nothing it was nasty, the room had electric wires hanging out in the bathroom area I talk to the desk. And they didn’t want to move us. Then moved to another room with roaches and the smell in both rooms was bad. Didn’t sleep there drove home.

Upon arrival, no sheets on bed nor any toilet paper in room. Front desk clerk simply responded, "housekeeping is gone, I'm not housekeeping."

1st room they gave me hadnt been cleaned from previous people. 2nd room was nasty. Walls nasty cover had cig burns and stains. Not fit for a dog.

Room was clean but roaches were seen in the microwave

Great location next to airport, great price and parking for airport

It was clean when we got there but we found a roach, a few stink bugs, and the sink fell apart on the ground and bruised my foot.

Manager hotel is very unprofessional even after being told in front of owner I don't know reiterated with it is what they say it is washer and dryer didn't work took $4 of our money no signs or nothing saying they didn't work failed to participate in hotel rewards when asked if they participated in the 10-day and get one day free was told no they don't participate in that and was told no again that they don't even do it at all when I said maybe the website pays for it just completely rude for no reason

The room smelled like it hadnt been cleaned and was covered with mold. Just a nasty hotel.

Bugs bugs bugs

When i look at the wed is was look a lot different

Dirty. Should have realized thus before I went to the room. Nothing in the lobby to entice and return or friendly. Around the side of the wall it wad dirty, crusted dirt. Outside to rooms, it was passing the poverty section of Cairo, Egypt.

The bed had a giant dip in both sides, all the furniture was torn and stained and you could feel the funk in the floor if you took your shoes off.

I wouldn't recommend wasting money here. We had to buy a set of sheets at a 24 hour department store because the bedding was disgusting. We couldn't stay there.

They had bed bugs didnt stay

Hotel is run down and needs allot of work. It is a contractors hotel, a bed to sleep in that it.

This had to be one of the worst actually,is the worst hotel if they want to call it that in the World. The older lady in the office wants to make sure that you know she is watching who comes in and out of the room. Very disrespectful. She rushed a 76 yr old. man out of his room because he wasn't finished packing his things at checkout. Bedbugs literally falling out of the ceiling. When advised the tenant about this she laughed and said that the Home Depot was 2 miles away from there they have bug spray on sale with the fleas ticks being serious. Horrendous is the only word that comes to mind when I hear the name M Star hotel, Alcoa Tennessee.

I stayed a total of 4 nights, since I was in town on business a few weeks, I was hoping to save a little cash, but , you really do get what you pay for. First room didn’t have any visible trash, but it looked like they just emptied the garbage, and changed the towels from the previous tenant and didn’t bother to wipe anything off, scrub the shower out or vacuum. Counters were pretty dirty, and I refused to take a bath until I had purchased my own cleaner and scrubbed the tub myself.I didn’t bother to use the hotels linens, they were quite worn out and needed to be retired years ago and covered with cigarette burns. Had a coffee pot, but no coffee or cups. I ended up switching to a different room on day 2 because there was slow trickle coming from the commode and onto the floor. The front desk folks were all really nice and moved me right away. Second room was slightly cleaner ( and the commode did not leak ) but still no coffee or other amenities besides plenty of towels. Didn’t have a garbage can though and I had to walk back to the front desk and borrow the key to my old room so I could take it to my new room. And the window only had one of the two drapes it was designed to have, which made it hard to assure privacy. No bed bugs or roaches noted, but some fleas in the 1st room. I left because they tried to raise the rate by 30$ due to a local event. Moved to days inn for a measly 5$ more per night and felt like I was in a 4 star hotel, wish I had moved sooner.

Needs an update. Blood stain on back of washroom door. Easy chair torn and stained. Couch torn & stained. Drapes did not adequately cover window. Racoons in lobby ceiling.

The room smelled bad and looked as it'd it hadn't been cleaned in weeks. There were roaches everywhere and the bed was covered in bed bugs. I checked out right after checking in.

This hotel was dirty and had many repairs that needed to be made. I slept only after I cleaned the areas I touched and inspected the bed.

Simply should not be a hotel that should be associated with your enterprise. Poor on all levels!