Extended Stay America Suites Denver Aurora North

Superb

There were cops all over the place. The room was listed as a queen and the bed was a full. It was dirty and the furniture was cracked.

The front desk associate was amazingly helpful and friendly. I did not get his name but wanted to say he made it a great visit! I did not see that it was not two double beds.

Price Dirty sofa bed. Small beatles on and in the air conditioner, bed, bath floors etc and a manager named Anthony had a terrible attitude we extended our stay staff did not tell us to check in even after we extended our stay a day in advance we asked the employee numerous times is this It?nothings esle ? He said no...wwll the next day comes around They call the room and said we needed to pay late fees and that we had to go the lady takes my daughter down stairs when my daughter came down to explain she showed the booking reservation and he still was acting like he was right yelling having an attitude even once he found the booking on his end he did not say sorry instead he threw the papers towards my daughter and said well you should have read no apologies at the fact his staff did not communicate no apologies that we paid in advance

Avoid if possible, staff not friendly at all they nickel and dime you for everything.

Pretty sad when the staff acts like it’s your privilege to stay with them and that you are the one that needs to serve them instead of the way it’s supposed to be. This is a nickel and dime you to death stay kinda place. Laundry is $8 a load. They don’t clean everyday or even every other day. Had medical appointments in Denver and was going to be there for a long time and couldn’t afford a regular hotel for that long. This place takes advantage of people and it’s disgusting, they could and should do better. Avoid if possible.

Sayed

Good

Great

restaurant were nearby the lack of elevators

restaurant were nearby the lack of elevators

I love the staff

I love the staff

Superb

Naz, Basia were super great front desk workers No pool

No pool

The customer service was for handy after hours for check in

The customer service was for handy after hours for check in

.

Mucho olor a droga en los pasillos

Passable

Exceptional

Very good

My towels had stains on them and my tub wouldn’t drain.

It was clean My towels had stains on them and my tub wouldn’t drain.

Lots of drama in the hotel arguing couples cops present. Alarm went off middle of night was told by staff this happens all the time and dont know why.This all happened over two days.

Sayed

The customer service The room was in bad shape doors wouldn’t close all the way the sheets looked dingy and the towels

The customer service The room was in bad shape doors wouldn’t close all the way the sheets looked dingy and the towels

I would not stay here again.

Dirty and unsafe, the girl at the desk didnt care at aĺl, why work there if you dont want to work there?

Laundry is expensive, $4 wash, $4 dry, old machines.

Sayed was great

It was great

Everything was great

There are lot of long term stays with several people with dogs. Everytime I came and went people were smoking near the entrances. Navigating the parking lot was difficult. I requested dishes and did not get any spoons. Felt a bit unsafe overall.

Morning Staff over charged us everyday we stayed

Front desk guy is horrible no respect at all he really bad attitude.

The toilet seat was not on the toilet, paint can in the middle of the floor and a dolly was in the middle of the floor also, and room was dirty.

Nice

Yes it was

Overall condition run down and not clean.

It’s just a grab and go breakfast set up, nothing really special.

Staff was very very rude to all customers bedbugs filthy room

Room very clean, staff pleasant and helpful, property good condition, area outside good.

Everything was nice and clean

Staff rude

This is a good place to stay, it cost more, but it is clean, staff is pleasant and helpful.

Kitchen was not cleaned please have clean

Continental breakfast was coffee and packaged muffins only. Extremely limited .

Aw

Was asked odd questions made me fee i wasn't safe

They gave away our reservation even though we called before check in to let them know how far away we were and that we were on our way and then they wanted to charge us for a 2nd room for the 1st night of our stay and then they could get us into the correct room the next day.

Is good

The kitchen was dirty. There were no dishes available at all for my use. The outside of the fridge was very dirty as well as the bathroom. I had to go buy cleaner and disinfect the entire room. I was not comfortable enough to sleep on the bed. I slept in the leather chair.

Clean, comfortable beds. Breakfast is sparse, quickly out of packaged pastries, no fruit.

This hotel was misrepresented. It was an awful experience. The refrigerator was broken. They did not change our linen the 4 days we were there. When we asked about clean linens we were abused that we could bring the linens to the front desk and we would be given clean linens to make our bed ourselves. The couch in the room was tore up by previous animals. The door had a gap ask the way around it. Awful experience. Would like to soak to management.

I left a competitor to come here, and I am so glad I did. Honestly, I wish I had come here sooner! It’s cleaner, safer and far more secure. I love how friendly the staff is. They make you feel welcome and always make sure your needs are met.

The grab and go breakfast is a convenient, money-saving option and the establishment is cleaner, safer and more secure than other places I’ve been to in the last month. If you’re looking for an extended stay that cares for their guests, this is the right place!

There was no air conditioner in the wall! Noisy, dirty, and ripped sheets. We did not enjoy our stay here.

Bad parking, why is the parking gated? I had to park on the street before check in. Just felt sketchy as well. Sometimes my key card would not work

clean

Room was dirty, then tv in room was broken, then key card never worked always had to go to front desk and no one would be up there. Then when checking out they said i had to buy $30 because i used the wifi

they are really nice and very clean i recommend

Antwan was amazingly good at his job. He has the right attitude and such a warm welcome. If Antwan could run that property, it would be A+ rating. All other Front desk was trash they definitely need a refresher in customer, or find another job. All other staff was not accommodating with anything. Also the linen needs to cleaned with bleach before given to guest. Dingy towels with hair, was given very disgusting.I would only come back to this property if Antwan was there 7 days a week, which unfortunately I know that is not possible!

There is one Staff worker Antwan, best customer service and super helpful, all other members need to be trained with how to deal with customers or be fired. Antwan is a Rock Star

I enjoyed it i will stay again

We had a very dirty floor. Antone is the BEST! Always helped us when he was on shift, but some other front desk worker asked one of the other adults added onto my room the room number for toilet paper and then proceeded to say there was none after he gave her the room number… Didn’t get the sofa bed nor dvd player that was included and no other worker has put out the to go breakfast that was ALSO INCLUDED FOR MY FULL STAY, not just the two days Antone works.. He needs a raise and you guys need to retrain some staff.. other than that it was a comfy stay for the price online.

The guest key cards do not work and there is only one entrance to the building. The tricky part is you have to use your key card to enter the parking lot…. There are no pedestrian gates to exit this parking lot. So u have to wait until someone else enters the parking lot for you to be able to exit just to walk to the front entrance and find that your key card does not work there either. So you pick up a very filthy phone to call front desk. The poor attendant seems to be working alone and is not at the desk so you’re waiting for about 10mins for an answer, then she has to let you in the lobby, gives you a new key, that also does not work anywhere but to the parking lot….the guest room beds had visible stains on the blankets, other than that the rooms weren’t too shabby. Would be nice to have a coffee pot in the room.

First let me say that we have stayed at this location previously and it was completely different. Checked in on Wednesday, had to ask for toilet to be plunged, maintenance person was gone so we had to do ourself. Every day had to have this done. I had to clean table, countertops and stovetop. Noticed that under the bed had not been cleaned, even seen socks under bed, underneath recliner had not been cleaned either. I did tell front desk and manager. One of the lights on nightstand was shorting out, had to fix it. Some of the staff seemed to have an attitude. On saturday evening some people were going to check in, they got price, after waiting a good 5 minutes or so for employee to come out of office. They left and said they would go elsewhere, as the employees acted like they were being bothered. Very disappointed.

The room was so fantastic. The service was very lacking and frustrating at times.

It was not like the pictures showed. There were multiple ways to exit the building but only enter through the front. Parking and walking around the building was not ideal fun when it was raining. Breakfast needs improvement.

It’s quite and clean

Had to to wait 25 minutes just to check in...no one was at front desk. Room was very clean and cozy.very quiet.

So no matter where you were in the hotel all the side doors were out of use which was very inconvenient to then I come out with a notice on my vehicle stating that I have 24 hours to move my vehicle for expired tags and it will be towed at my expense like first off people your hotel is conjoined with a police substation if anything was on my vehicle that is expired common sense would be you know with them patrol in the parking lot My car would have been towed the first night so Just letting y'all know if you would have told my car it definitely wouldn't be at my expense and it would be out of your guys's pocket to get my vehicle out since it's fully registered and it's not expired

I liked that the rooms were newly remodeled, modern, and very comfortable. I didn't like that direct access to the parking area at night was limited and required walking long distances around the building rather than going directly through the back exits.

It would have been excellent if we had gotten the king bed we requested but was given a full instead

This place is crawling with drug addicts. They have a no smoking policy however the smell of cigarettes and THC is extremely bad.

Great

During our stay I saw 3 rooms and we stayed in 2 different ones. The first was horribly messy and occupied unknowingly to the hotel. The second was dusty but not bad at all. Until they continuously bothered us for days even when we requested they not come in after 11 am due to my partner's sleeping schedule. They finally ended up drilling a hole in the wall behind the bathroom and we had to call Expedia in order for them to change us rooms to do this work when they should have done this from the start. The 3rd room was even more dusty and the pet hair all over made my allergies really bad but we were happy that they at least left us alone for the last 3 days of our stay. Had they just moved us from the room with the leak on the first day they found out about it so they could do their work and we would have been left in peace this would have been better.

Well for starters I ordered door dash and someone stole the food from in front of my room door before I could even grab it myself. Other than that the room had dog hair like it hadn't been swept or something. I got out of bed bare footed and the floors where dirty. Usually this extended stay is better than this. Check in and service was easy and professional. Then apon checking out I told the front desk lady about my experience and she said she would let the manager know and even try to credit me, but she never wrote anything down or typed anything into the computer.

Front desk staff was very rude and unprofessional. Yes the room was nice and clean and it's a quiet facility however front desk staff as well as a certain manager a professional rude and and try to accuse me of something that I did not do therefore I had zero respect and I will never return to this facility nor will I ever recommended because of that reason because you cannot accuse your customers without having proof.

Staff is very welcoming, friendly, courteous, and always there. Would truly rate this Extended Stay as the best one.

They overcharged us and still haven’t processed the refund a month later. It looks like we won’t get our money back at this point.

Luv this place

only stayed one night, room was clean, bed was comfy but was disappointed that they didn't have an ice machine anywhere on the premise. They said there was ice trays in the fridge is why. There were trays but not filled. So no ice. When we arrived it was after hours due to flight delay. Had to wait over an hour for the night person to let us in the lobby and be able to check in because they could not get into the computer because of auditing. So we never even got in our room until after 3 a.m. and they wanted us out at 11:00. I probably would not stay here again.

Alarm system chirped loud every minute. Furniture was falling apart. Room was clean, except for bathroom. Staff was nice, but they did not have enough pillowcases for the pillows. Bathroom towels were stained. None of the side entrances worked with key. Facility seemed to be secure, but really wasn’t. I saw people vacuuming and mopping, but they did seem to be actually cleaning the place. I booked stay for 6 nights but ended up canceling after the first night. I do not recommend this place.

The breakfast, if you're interested is coffee, granola bar, muffin, and oatmeal. I was under the impression there was more to breakfast than this, so I was caught off guard and disappointed. Staff is kind, room smelled of paint all night, location from airport was quick.

Great area, fantastic employees

Dog waste in the surroundings. Dirty and people who was not guest hanging out outside of the lot

When I checked in I was told they had given our room away and it would be 20 minutes before they could get us one, our room had no microwave like it was supposed to have. After check out we realized we left a bag of our belongings we called that same day and they said they knew nothing and to call back in the morning, called in the morning and they said to call back during the afternoon, called back again, but nothing.

Wonderful staff, very helpful, friendly and courteous.

Room was dirty, broken cabinets and the bathroom door was closed. Then we got a charge for damages to the room.

It was dirty the rooms the , the hall , the elevator

The rooms themselves were nice. The heard of elephants that were above us made it hard to sleep or be comfortable at all. Calls to the front desk only helped for a little. At times it felt that someone would surely fall through the ceiling. There had to be at least 10 people in the room and they all were walking/running or doing gymnastics at the same time.

Lots of random people hanging around the building. There’s also a mini police station there as well

Nice restaurants next door

Muy bien

Decent room.. no frills which is ok... comfortable for dogs... did not like all the homeless around begging every time i stepped out the door

Got wrong room, not clean, looks cheap, not good for families

Walkable

The place was very patient and kind

Too much activity outside of hotel. Constant in and out of a side door that was supposed to lock after exiting and did not. Bathroom had mold and toilet seat was not totally secured.

when I arrived it was 11:15, They doors were locked with a sign that said, reservation office closed. So, I was basically locked out and no where to go.

The room itself is not so bad, however the area and premises are not so safe. There were people fighting outside my door. Many people standing around begging, doing drugs etc. loud arguments/fights occur throughout the night. Alarm sounds all night. Never again

Its gross

This was the dirtiest room I have ever seen. The walls and doors were disgusting. All the towels were dirty and it was hard to shower. When I stepped into the elevator, there was a soiled bed sheet on the floor. People were yelling up and down the hallway all night. I was afraid to lay down in the bed. I would definitely NOT recommend this place.

The man and lady in the mornings are very rude and they rush you out your rooms towels are old they were out of to go breakfast it terrible never again staying there

Best Bang for the buck

I really like the front desk workers they do their best to make sure your stay is a pleasant one

I first got there and it felt odd right away. people were walking around the parking lot (2 with dogs on leashes), one dog got kicked the parking lot. 2-3 people were at the front of the entrance just hanging out or possibly waiting for rides. I then saw a person walk out of the elevator with a pitbull dog. The lobby also had a police substation door within the SAME lobby. I was given a key to what appeared to be an OCCUPIED room. I approached and heard sound. I tried the key card and opened the door. I saw the television ON, the key latch was on the door (locked from the INSIDE). I went downstairs and was offered another room. At that time two individuals walked out of the lobby with a large flat screen television—- it felt as if they were moving out, or possibly stealing it. That night there was a very loud argument right outside my door…cussing, arguing e sued 4 times. It appeared to be DOMESTIC SITUATION. four separate instances that felt they were right outside my door. Very uncomfortable situation. Definitely NOT staying here again.

Rooms were dirty and smelled awful. Why should customers have to be responsible for throwing their own trash or get fined if they didn’t. This facility needs help

As we walked into the hotel, it reeked of cannabis and/or smoke smell. We reserved a room with 2 double beds and a sofa bed but were put in a room with 1 king size bed and a sofa bed. There were no linens and pillows for the sofa bed. When asked we asked for assistance it took a very long time. So we had to go downstairs and ask for linens again. Apparently it was due to no communication at shift change. The lady had to scramble around to find linens and pillows for us. The next morning we asked for them to change our rooms to the one we reserved in the first place but were told there might not be a possibility unless someone leaves. We were stuck in that horrible room all weekend. We also asked for a hairdryer and there were no extra ones available.

The room wa not cleaned properly prior to check-in and the room was damaged. The underside toilet sat had dried urine. The drywall where the entry door contacts the wall had been freshly damaged with a whole completely through the drywall. Small pieces of drywall were on the floor beneath the hole.

Nothing

front desk good people

My stay was exceptional, was pleased with staff from front desk, manger and house keeper.

The room was dirty and their was spiders

Despite our reservation was done 3 months in advance for 2 rooms, when we went for checkin the front desk manager, he said he has only 1 room available, and that it was not his problem.

Was told that I could stay for free until the GM returned to work regarding my previous stay and refund of two nights. I was lied to by staff member working the evening of June 25th, just an all around circus. I was also told that there was no contact information to give me in order to speak with someone in charge at this location.

I'm 6ft tall and had to duck to shower. Tv was broke. No coffee pot. Almost feels like we received the worst room because we used a booking service to save money.

They took forever to check me in. This place is in the hood

Liked the size and price of the location. The parking lot is well lit. The amenities (breakfast, vending machines, ice machines) not well marked. Breakfast was packets of oatmeal and two prewrapped muffins, coffee and hot water.

Something they don’t actually tell is that there is no room service unless you stay longer than two weeks.. another really annoying thing that keeped on happening was that our room keys would deactivate almost daily ! Ah our pull our sofa bed was actually broken

We did not have a microwave in our room as advertised, call management they said we will look for one. Never go one asked multiple times. They offer dishes I ask for toaster never got one and same answer again.

As your walking down the halls; you can see small and some big dents on the metal doors. (To me, not a good sign). Got to my room (for a night), the key card didnt work. Had to go back down from room 239 on the 2nd floor to reactivate the key card. Once inside, the place looks very nice and clean. The bathroom toilet seat was loose and the bathtub didnt look all that clean. PLUS, there wasn't any wash clothes....at least I didn't see any. The light above the stove wouldn't turn off. The A/C unit worked very well. I enjoyed the a/c unit being cold. There was only one way of getting back into the hotel. AND a couple of ways of leaving. Overall... I would say it is a 3maybe 4 star rating... I would probably book at this place again. The front desk guy was awesome, very friendly and nice.

Everything was good

Great value for the money!

Hotel Nightmare! I reserved these rooms weeks in advance. Check in took more than 30 minutes as the clerk Antone flirted with the one customer in front of me. The lobby was packed. When we finally got our rooms, we had to turn around and go back to the desk. The rooms were both filthy. The linens were not washed, there was moldy food under both beds, the last persons personal items were actually still in the room and obvious. The guy at the front desk just laughed it off and handed us folded sheets. Cigarette holes in the furniture, broken appliances. Just back away slowly. This place is a horror show.

It was ok other than the fact it took 3 hours to check in because the staff wouldn't listen to me about the fact I paid already they kept running my card and I kept telling them I paid that took forever and my promo code for 50 percent off that I received didn't work

Area

It was bad, the first room they gave me was dirty. Thera was trash and dirt on the floor. There was dirt and smoking ashes on the bed. As soon as I remove the bed covers there was dirt and a bug in the bed. The room smell like smoke. And the bathtub and window had cigarette burns

Front desk, no respect or cortasy very unprofessional service for the Guess

My only complaint about the property is pertaining to privacy. I don't know if it is the doors themselves or the fitment but either way walking down the hallways you can hear everything going on in every room no matter if it is just typical conversation between two people. Other than that the Property was well maintained and the service was impeccable. I must also note the property was very secure.

Ive been staying here for a month now and its one of he best updated wxtended stay ive been in, great area perfect family oriented staff memebers. Everyone goes an extra mile for your needs here . Antaun and josephine are my favorite workers here they really go above and beyond .?

The location was nice due to having to catch an early flight.

Tried 2 rooms was nasty dirty, bathroom had mildew all over shower. Toilet had urine on the back of lid. There was a plastic bag over smoke detector, kitchen counter had dried food on numerous areas. I wiped off the table, rag was black.The carpets didnt look like they'd been vacuumed in a while. AC unit was hanging half out of wall. Went to talk with front desk, was informed that it was "my problem".

Couch sofa was terrible and broken

Great place to stay everytime

Clean

This hotel is dirty and uncomfortable in many ways. I. Couldn’t sleep was there 3hours and left taking a loss and spending the night at another hotel

This building is filthy. Nice property but they dont clean! Changed rooms but 2nd room wasn't much better. No breakfast available, left at 7:30am and they only had coffee. Will never stay here again.

Buena atención y habitaciones comodas

Bathroom didn’t have a shower curtain we let the staff know, they said they would get one and fix it. Didn’t happen. We always look for hotels with hot breakfast. So we booked this one because they claimed to have breakfast. There was no breakfast, we asked nicely about the breakfast and they kept saying it would be ready in 30 mins. Our time to leave came around and we left to eat breakfast somewhere else because the breakfast was never ready.

Homeless people alarms going off dirty.

My baby picked up a crack pole from under the bed and put it to her face spent most of the trip at the hospital. So many homeless and drug attics lounging around the car lot and elevator

Not very clean lost money washing

The hotel staff was very friendly but the hotel itself was crowded and seemed to be very loud. The wing of the hotel I was on had children running in the hallway all night I ended up leaving and checking out early the same night because of this. The outlets in my room were melted and I could not charge any devices.