The St. Regis Bal Harbour Resort

Several service issues - very inconsistent

Love this place, everything is perfect

Simple no redponsecti service ! Service.

It was great - upgraded room

The hotel has a very nice beach with comfortable cabanas and it is conveniently located if you plan to do some shopping at the Bal Harbour Shops. The rooms are extremely shabby and unkempt. The carpets are stained, the curtains are grimy, the bed linens are washed beyond repair, and the bathrobes have holes in them. This isn't a 5-star hotel, let alone a 4-star, 3-star place maximum. And it certainly doesn't offer the service and comfort you'd expect from a St. Regis chain.

The room, the view, and the food were all outstanding. It was a very pleasant experience.

Excellent service and facilities

Clean rooms first class service great food, aesthetically beautiful.

Fantastic hotel! Will definitely stay here again.

Excellet,

Nice ambiance and cozy vibes!

Hotel is really good. Should have more and better dining options on site.

The hotel charged me for the two night stay even though I paid ahead of time through Booking. Despite multiple attempts by me, Booking and American Express, and what is an obvious error, they will not respond so it appears their billing or accounting dept is incompetent. The stay was nice but not worth paying double an already expensive rate. Update: the hotel finally refunded me for the room. I appreciate them correcting their billing error, although I would have preferred to avoid the 8 phone calls and hours of time I wasted. I hope they review their processes and tech and modernize it to avoid this type of preventable issue in the future. Overall a nice property and great staff. Location is across from the mall, but otherwise a bit secluded. Beach is nice as always in Miami.

Update: the hotel finally refunded me for the room. I appreciate them correcting their billing error, although I would have preferred to avoid the 8 phone calls and hours of time I wasted. I hope they review their processes and tech and modernize it to avoid this type of preventable issue in the future. Overall a nice property and great staff. Location is across from the mall, but otherwise a bit secluded. Beach is nice as always in Miami.

👌

Incredible!!

We are locals and wanted a quiet and romantic time to celebrate our anniversary. This place was amazing and the staff were even better. We will definitely be back again soon.

Areas to improve: too much toxic room fragrance used throughout the property!! All four of us (2 rooms) were allergic and had continuous headaches, from the guest rooms (rooms had to be aired out to stay inside) and in the lobby!!

Exceptional

It was an amazing trip. I highly highly recommend it. It is highly overpriced. Breakfast was like $120 for two of us, but you felt like royalty and they did everything they could to make sure you were happy. They even had champagne in the lobby all day from 10 till six.

Nice and luxurious property!! Definitely come back!!!👍

Very good

Incredible property and even better service and staff; excellent in all aspects.

Excellent !

This resort is definitely 5 stars plus. The decor is beautiful. The rooms are spacious and very clean. I highly recommend an ocean view room. Amazing! The private beach is an added bonus. What truly sets this resort apart is the staff and service they provide. They go above and beyond! I was celebrating my 50th and while Slogane was walking us to the restaurant with her beautiful voice sang Happy Birthday. Then at Atlantikos Matthew, Jacques, Julilet, Prince, and Donna sang again and provided excellent service. Iggy who helped set up our chairs on the beach took the time to take a birthday picture and frame it for all of us. The pool staff was absolutely amazing. Thank you to Angel, Michael, and Vicky for making sure we always had drinks and fun! Thank you to the other pool staff as well: Daniela, Mia, and Liz Andrea, and Luis. This was my second visit and once again Juan took amazing care of my sisters and I. Thank you Jaun. The bar staff is absolutely phenomenal. A special thank you to Sergey and Amilacarr for making me feel so special on my birthday. I appreciate you both very much. Thank you to Riley and Carla for your amazing service as well. Dinner at BH Prime was delicious and Carlos provided great service. Rebecca and Laura Ortega at the front desk made sure every day we had everything we needed and were enjoying our stay. Laura even went out of her way to get my sister nail glue. Thank you Laura. I apologize if I missed anyone. Every staff member we encounter was fantastic. The resort and beach are beautiful, but the staff is the reason my sisters and I will return. Thank you!

This resort is definitely 5 stars plus. The decor is beautiful. The rooms are spacious and very clean. I highly recommend an ocean view room. Amazing! The private beach is an added bonus. What truly sets this resort apart is the staff and service they provide. They go above and beyond! I was celebrating my 50th and while Slogane was walking us to the restaurant with her beautiful voice sang Happy Birthday. Then at Atlantikos Matthew, Jacques, Julilet, Prince, and Donna sang again and provided excellent service. Iggy who helped set up our chairs on the beach took the time to take a birthday picture and frame it for all of us. The pool staff was absolutely amazing. Thank you to Angel, Michael, and Vicky for making sure we always had drinks and fun! Thank you to the other pool staff as well: Daniela, Mia, and Liz Andrea, and Luis. This was my second visit and once again Juan took amazing care of my sisters and I. Thank you Jaun. The bar staff is absolutely phenomenal. A special thank you to Sergey and Amilacarr for making me feel so special on my birthday. I appreciate you both very much. Thank you to Riley and Carla for your amazing service as well. Dinner at BH Prime was delicious and Carlos provided great service. Rebecca and Laura Ortega at the front desk made sure every day we had everything we needed and were enjoying our stay. Laura even went out of her way to get my sister nail glue. Thank you Laura. I apologize if I missed anyone. Every staff member we encounter was fantastic. The resort and beach are beautiful, but the staff is the reason my sisters and I will return. Thank you!

Great property

Most amazing place. Customer service was remarkable.

Beautiful hotel

10 stars

The staff is very attentive to every need.

The gym bathrooms were out of order. The soaps and shampoos in the shower and bath had pumps that don’t work. They charge $77/night for a resort fee and yet the pool was not accessible because of a “chemical imbalance”. The only consolation provided was a reduction in the resort fee. There are plenty of other choices in the 5 star category that offer better value. One can accept these first world inconveniences, just not the silly room rates that go along with it.

Excellent

Great hotel, great location

Quiet, convenient, on the beach and bal Harbour shopping in front

Very good

Very good

5* hotel in every respect. Exactly what you would expect from a St Regis location.

especially the staff at reception guy named deepak is very sly fraud guy especially the staff at reception guy named deepak is very sly fraud

especially the staff at reception guy named deepak is very sly fraud guy especially the staff at reception guy named deepak is very sly fraud

Everything Nothing

Everything Nothing

Bad

Beautiful property and amazing staff

I can’t believe that property is a St Regis. The building is falling apart, tubs not working, shower was flooding, matress was with a hole looks like never changed. Pillows and blankets smelled. I prepaid for the nights and was charged 2400 dollars to my credit card. Still pending on 2 of my Amex cards. Horrible experience.

Good

Exceptional

This is a beautiful hotel perfectly located right on the beach. The staff though make this hotel absolutely amazing. They were attentive and went above and beyond!

This is a beautiful hotel perfectly located right on the beach. The staff though make this hotel absolutely amazing. They were attentive and went above and beyond!

Did not like the check in process

Should improve cleaning

Staff was excellent.

Everything was clean and Rebecca was fantastic and professional. They even send us cupcakes to celebrate our honeymoon Nothing

It’s 10 out of 10 without a doubt. The exquisite interior decor, the spacious rooms, the outstanding friendly staff, the quiet relaxing atmosphere inside and out is amazing!

I priced hotel for a mediocre pool, lounge and beach area

All around a excellent experience

The best hotel in Miami

Hospitality was superb

Best hotel! Staff is super nice and the hotel itself is beautiful

Up within a certain time period of my reservation, even though I had paid for 100% of it, I could 1) not check in and use the reservation I paid for and 2) hotels.com did not give me any money back. Ridiculous policy and if there another comprehensive service like Hotels.com I would use it.

Beautiful hotel on the beach.

Fabulous

Great place, awesome view. Would recommend.

I travel a lot, a know the difference between a $350 a night hotel and a $1000 plus a night hotel. St Regis cost me $1450 for one night and is perhaps the biggest rip off I have ever been subjected to. The entrance is awful. Decor is old. Elevators are not working. The pool area is pathetic and the main Greek restaurant a joke. I went there to eat last night at 8:30pm and there was NO ONE in the restaurant. The St Regis bar is more like a McDonals serving drinks. Awful.

The hotel is aesthetically pleasing, but the overall service quality is just average. The bellboy was friendly, but the rest of the staff seemed to provide merely adequate service. They appeared somewhat aloof, as if they were more accustomed to serving old money. I had an unpleasant encounter with a rude individual while waiting for the elevator. Despite being ahead in line, this person aggressively cut in front of us and complained about our speed, although we were waiting for others to exit the elevator first. Initially, I thought this person was a guest, but upon seeing them again in the lobby the next day, I suspected they might be part of the staff. Regarding room and balcony cleanliness, it was passable, though not impressive. However, the view was indeed spectacular. It seems like the hotel might be catering to guests with higher spending expectations.

The service from check in to check out was incredible!

This place is fantastic. A five star stay with a great view, staff and location. They had a car service available which made it quite worth it.

Amazing. Super clean. Staff outstanding!! And the shopping nearby. Workd class.

Great stay

Everything was to my liking. Excellent customer service all around the resort. I would visit again and recommend it to others.

Rooms need to have some maintenance , had a dryer I. The room that was no opera table, they swapped it out for one from another room, that one was better but kept sitting down befor clothes were dry ,,, ice maker in freezer was non operational , phone in room were old and would cut out after a couple of minutes or if you walked in the other room , room service food was limited , expensive , and sub par quality.... great location friendly staff

Would definitely go again in a heartbeat.

Fantastic location! Beachfront and right across from the shop. Close to restaurants and grocery stores. The balconies are large and have comfortable loungers. My only constructive criticism

The front desk was atrocious. My uber eats were not delivered for over an hour and half. manager not helpful. prices exorbitant for what you receive. many other hotels in Miami that are much better and a lot less expensive.

Good

Amazing place, great staff

We had a wonderful stay. Service was great all around.

Friendly and professional staff. Comfortable room with nice ocean view.

No restaurant for real dinner. Only some small dishes and burgers. The taste of the burgers were terrible. Why doesn’t it have a restaurant that can provide fine dining as it’s a 5 star hotel? We ordered Uber eats for dinner

Just perfect all around.

nice rooms

Big spacious room with a big deck overlooking the ocean. All amenities, including the Tranquility Pool were spotless. I will definitely come back!

Everything from check-in to the valet, from housekeeping to the Lobby Bar to Atlantikos was superb! St Regis is my new favourite hotel brand! I was travelling with my husband and my dog and the staff and guests we polite and accommodating!

Great customer service and the rooms are beautiful

not a great experience

My husband and I have stay at numerous fine properties but nothing surpasses the st Regis Bal harbour. From the moment of reception and check-in to our departure we were treated with unprecedented favor and gracious hospitality. The property is well kept and well managed but it’s true accolades are it’s staff.

We had the most wonderful time at this amazing resort. Everything is luxurious: the welcome, the room, the complimentary coffee tea and water, the spa, the serenity pool, the artwork everywhere. And every member of the staff is so warm and friendly. We can’t wait to return!

Spa pools beach restaurants bar ! Everything was incredible

I would put St. Regis Bal Harbour as one the best Five Star Hotels we've stayed at in our 30 year traveling experience. We will definitely be back in January. Eric and Amy

The staff working at the hotel definitely make the experience here. Amazing service as would be expected, pools and grounds are all kept very nice and clean.

One of my favorite hotels in the world...simply the best

Poor service. Staff not knowledgeable or helpful. Staff have no idea about dealing with the type of guests staying there. Poor room cleaning. Long in room dining. Food not to par. Elevators function very stupid and also broke down every day of my stay. Cara took more than 20 mins to be brought up by valet. I could go on and on but in short, since the pandemic they have an entire new staff that are just not ready for prime time. I will never stay there again.

I didn’t like that cleaning the room was at 2pm

The most terrible service that I ever had in my life Dirty hotel Terrible room service

Beautiful hotel, service not so great.

Excellent location and beautiful views.

We have been to the St. Regis many times and it is a fantastic hotel with great staff and amenities. Very kid friendly and all the dining options from the pool to the restaurants are fantastic. However, while the rooms are gorgeous and clean the mattresses are extremely uncomfortable. I only say this to encourage the hotel to upgrade there mattresses so when we come back to Miami next time it will make our decision easier when choosing a hotel. It needs to be addressed.

Amazing experience beginning with the check-in and the free upgrade! Will be back soon! Perfect.

Amazing experience.

Staff is friendly and beach is clean.

Perfect As usual !!!

Best

Best stay ever. It is a truly five-star experience.

He showed us to our elevator that open directly to our room. I felt safe, secure & best of all it was easy to find our room=) Our room had a dining room 2 living rooms 2 bath rooms 1 master & 2 outdoor areas. It was huge! We loved our room for comfort design and space. I met housekeeping she was so polite. We also experienced one of the Resturants Atlankios, we went 2 times to the breakfast buffet, the decor and food was fine. The 2 young ladies at the door were great however our waiters i was not impressed. So then we went to the pool with our family The staff near the pool made us feel special. Alex by the pool got our bikes ready had water for us and He was always checking on the guest I noticed. Sabrina was our waitress and i just loved her spirit. She was on it, moving back and fourth in the beaming heat with a big smile on her face the entire time! Being at the family pool at St Regis was the best time! We want to come back soon! Thank you Alex & Sabrina -near the family pool- my kids told us it felt like they were at a resort in the bahamas amazing customer service

Beautiful facility, exceptional staff. Beach access was easy and lots of space; beautiful views. Room was clean and comfortable.

The service I received. The fact that it was by the beach. Quality of restaurants in the resort and in the whole area. Hopefully I will be back next year.

Got and amazing upgrade to a suite .. very lovely

Awesome spot!

1. Everyone gets charged $45 per day resort fee , you really shouldn’t charge extra for an umbrella at the beach , doesn’t look right. 2. Ripped , stained towels and sheets shouldn’t be re-used at a property at this price point. 3. Higher prices are expected for everything , but it seemed $60 for room service for 2 hot teas and 2 sodas was excessive.

Nice property

Amazing!!!

Amazing property with very professional and courteous staff. Very relaxing atmosphere (pool, beach, rooms) away from south beach. Definitely worth the price!

Best place to stay in Florida. Great service

The hotel is beautiful and the size of the room was amazing. The cleanliness was subpar. The room I was assigned was not vacuumed properly and the seats in the terrace had food particles left behind from a previous occupant. They should consider adding Netflix to their programing options.

Stay goes above and beyond. A great 4 day stay.

No matter how far away you live from this slice of Paradise, you will feel you are in a totally different world where you will fully recharge all your batteries while surrounded by the abundance that the setting, staff, and service offer you with grace and care.

Gorgeous hotel with amazing rooms and excellent staff. Beach / water in Bal Harbour is beautiful. One of the better hotels I have stayed in Florida. Kid friendly as compared to south beach hotels. Looking forward to going back.

Kinda pricey,, but service is excellent,, parking is only valet 55$ a day so allow 10-15 min till you have your car ready .. also one side of the hotel is ocean front but doesn’t get any sun ,, overall it was a great stay,, staff are friendly ,, will definitely do it again

Beautiful comfortable rooms nice balcony as well very clean

When i arrived to hotel , they don't have rooms available . They don't back money back for may paid room

Later on they called me to come to get my keys and told me that they going to bring the bad in to the room So they brought 3 bags and a jacket that was on top of one bags I told to the guys that this is not my jacket so he take it and then I realize that the bag is not my as well so the guy that brought me the bags took it back and went to look for my back Later on they were asking maybe I am an idiot and switched my bags when I was flying I wasn’t I came from other place To make the story short They never find and corporate office is dealing with that and we going to make insurance claim on Monday They just ruined our 2 days stay and never even apologized And everyday when I was asking if they found my bad they were looking at me like I am from the moon Now to buy what they lost we gonna spend a lot of money and we never even had anyone sad sorry They did not care

No decent restaurant was open...no cocktail lounge open...Never again!

Property is in top shape with fresh carpet and classic tiles that may be old but look great - service is amazing.

Very clean very friendly and very good located hotel

Everything beautiful Room spacious & clean staff nice

I liked the concierge and valet service. They were prompt and handled everything with care. The beach service was great. Tyler went over and beyond to make sure we were very comfortable with our space. Alex was helpful with answering questions regarding the facility as well. Overall a great experience that I will recommend to my family and friends.

The property was nice, bellman was superior. Spa barely operating, room service only every other day at night. Broken bathroom door never fixed. Trash on patio chairs. Not a very nice experience for the price.

Poor service for the level expected. We took the chance to go amid the pandemic and I was disappointed for the way we were treated. They are serving in papel plates and all restaurants and services were closed despite all hotels and business around were functioning with regular services. We asked for wine glasses to be taken to the room and they sent disposable glasses. Awful experience overall.

The room was fantastic. I didn't like the limited options for food