Grand Beach Hotel Surfside West

Please stay away from this place!

Very good

Disappointing

These was a loud bat y crying all night. The rooms are so think. I hear everything. Very upsetting

These was a loud bat y crying all night. The rooms are so think. I hear everything. Very upsetting

Great location. The staff were nice and helpful. Carpets in corridors were terribly dirty. Rooms were ok.

Great location, large nice rooms with two bathrooms convenient nice staff

Great location, large nice rooms with two bathrooms convenient nice staff

Excellent service ,Location is a 5

Staff wasn't helpful or friendly. Asked for water when I checked in and was told I needed to go across the street to the other property to get it. Bloody Mary was $25.

The rooms were clean and spacious Our rooms had to get switched multiple times within the first couple of hours of checking in. The staff did not communicate with each other.

For the price i paid, the room was not so clean and modern. Also, the pool was super hot, like a hot tub. Doesnt make any sense to heat the pool in the weather. For the hot tub, it s normal, but for the pool... We have to go elsewhere to find a normal pool

Our rooms had to get switched multiple times within the first couple of hours of checking in. The staff did not communicate with each other.

No service catastrophe hotel

Nice

Exceptional

Exceptional

The cleaning service could be more thorough

Great stay !

It is an ok Hotel, it needs some facelifting.

Poorly maintained

Also the property pools were actually too hot for swimming and the bathrooms do t have showers which is not convenient since the amenities are accross the street

There were a few issues when we stayed in April 2026. The rooftop pools were scourging hot, felt more like jacuzzis. There was no attendant at the pool for fractions of time, we called to request clean towels but they never came and the hotel does not have an attendant in the lobby after 11:30pm. Room was average.

Superb

Love everything

We really enjoyed the excellent location of the hotel, which made everything very convenient. The room size was also great and very comfortable, contributing positively to our stay. Unfortunately, the cleanliness of the room was extremely poor. The floors were very dirty, and the bathrooms were not properly cleaned, which was quite disappointing. The valet service also needs improvement. There was often only one staff member managing a high volume of cars, which resulted in long waiting times. At times, when the staff member stepped away or was assisting other guests, there was no clear way to know if someone was available or to request assistance, which made the experience inconvenient. We also experienced an issue with package deliveries. Boxes that were confirmed as delivered (with proof of delivery) went missing, and the staff was not helpful in resolving the situation. There seems to be a lack of proper protocol for handling issues when deliveries go missing, and overall, a need for better control in these situations.

During our stay, we asked to move rooms due to a neighboring guest violating the non-smoking policy. We do appreciate how quickly the staff handled that situation. However, the room we were moved to was not comparable to what we originally booked. Instead of a suite, we were given a standard room with a single king bed, one bathroom, and a balcony. It was missing the extra space, sleeper sofa, and second bathroom that were key reasons we chose the suite in the first place. What was frustrating is that we were told the two rooms were considered equivalent and that there would be no change in the rate. From our perspective, that simply isn’t accurate—there’s a clear difference in both space and functionality between a suite and a standard room. The hotel did waive facility fees for two days, which we recognize as a goodwill gesture. However, this didn’t fully make up for the downgrade in accommodations. We also reached out through Hotels.com, but unfortunately, their response—along with the hotel’s—was less than satisfactory, and no further resolution was offered. Overall, while the staff were polite and the property itself was fine, the mismatch between what was advertised and what we actually received is concerning.

This is the second time staying here. We were in the West building this time. Same type room as main building, same great amenities. Great hotel for the price!! We will be coming back again.

Rooftop pools really awesome just the heat doesn’t work on most of them. Loved the full access to the main hotel across the street including the beach service. Only 1 working elevator in the main area caused long wait during the day.

The location is very convenient. The pools are nice and warm and the beach has a very easy access. We had a very pleasant stay but you may find my feedback useful. The second bathroom in the room had a flushing issue, which unfortunately made it unusable. I also experienced a problem with the door lock, as the deadbolt was not working properly. Although I requested assistance, it was not resolved during my stay, which made things a bit uncomfortable while traveling alone. I also noticed that some of the public restrooms had flushing issues, either not working properly or continuing to run. Additionally, I found the pricing for food and drinks to be quite high, which made it a bit difficult to fully enjoy those offerings. There was also a discrepancy with my breakfast charge, and I was not provided with a receipt. As a suggestion, it might be helpful to have a shower facility available near the pool area for guests who have already checked out but are still on the property before their departure. Overall, I appreciate the experience and hope this feedback is helpful for future improvements.

The location is very convenient. The pools are nice and warm and the beach has a very easy access. We had a very pleasant stay but you may find my feedback useful. The second bathroom in the room had a flushing issue, which unfortunately made it unusable. I also experienced a problem with the door lock, as the deadbolt was not working properly. Although I requested assistance, it was not resolved during my stay, which made things a bit uncomfortable while traveling alone. I also noticed that some of the public restrooms had flushing issues, either not working properly or continuing to run. Additionally, I found the pricing for food and drinks to be quite high, which made it a bit difficult to fully enjoy those offerings. There was also a discrepancy with my breakfast charge, and I was not provided with a receipt. As a suggestion, it might be helpful to have a shower facility available near the pool area for guests who have already checked out but are still on the property before their departure. Overall, I appreciate the experience and hope this feedback is helpful for future improvements.

Passable

Exceptional

Everything Nothing

You can at least give free water!

Nice location and hotel!! You can at least give free water!

Staff who speak English would help. We were told by the valet to check in across the street before parking when in fact we were in the right place and this delayed us even further after a long delayed travel day..

yes

service zero tres sale 2 premier jour il mon laisser dans une chambre avec bruit de l'ascenseure qui n'arreter pas de monter et decendre ' travaux a 7 h du matin juste enface je reviendrais jamais plus

Very misleading pictures paid prices to stay on the beach and ended up getting a very low end room extremely upset with the experience

This hotel’s behavior was absolutely disgusting. We arrived at 3 PM and were told our room was “almost ready.” We came back at 4 PM, the official check-in time, and it was still not ready. After standing there for over an hour with children, we finally learned the truth: the air conditioning had been broken the entire day. Staff knew this and still chose to lie and mislead us instead of being honest. Management’s behavior was even worse. The manager refused to come downstairs and face us, hiding behind phone calls while making promises of free valet, waived fees, and breakfast to calm the situation. None of it was properly documented. The next day, staff denied everything. Only after pushing did they suddenly “find a note,” but management still failed to honor what was promised and then conveniently disappeared and became unavailable. They completely abandoned the situation and left guests to deal with their failure alone. The building itself is also extremely misleading. Instead of the views shown online, many rooms face loud generators and dirty rooftops. The beach, pool, and real amenities are across the street at another building, which is not clearly explained. Front desk staff were indifferent, dismissive, and showed zero interest in helping. No accountability, no ownership, no respect for guests. We paid over $2,000 and were treated like we didn’t matter. This place operates on misleading information, broke

Very expensive. Could not find thermostat in room, but fortunately the temperature was OK. Room was facing Collins Avenue so traffic noises were annoying.

Good as always. Timely vallet service

While the property itself was very nice, the service alone made our stay less than pleasant. We had on our reservation for 2 cribs for 2 children, called before our stay to confirm and arrived at the hotel to no cribs available. We went back and forth with front desk, all of whom were very nice, but nothing could be done and managers were near impossible to reach. After demanding to speak with a manager, the manager promised to follow up with us on the situation and we heard nothing. Eventually we had to go out and buy 2 cheap pack and plays (which I had mentioned to the hotel as a solution on their end to spend a relatively small amount of money and keep everyone happy) and did not hear from anyone the rest of the trip. The people at the front desk were always nice and apologetic, but they seemed powerless to even get their managers on the line, amd once on the line the managers were unhelpful, unapologetic and dismissive. As stated, the property itself is great, but the fact that our kids had to sleep on the floor until we went out and bought them pack n plays, and then the follow-up communication and service by hotel management was frankly an embarrassingly terrible indictment on the level of service to expect in this hotel.

Housekeeping was neglectful, did not clean room or provide towels, take out trash, or restock coffee upon repeated requests and promises to come to our room multiple days during our stay.

Everything was amazing but the staff..... no one at the front desk, waited hours in line..

Lots of Kosher options in the neighborhood

Clean with flexible accommodation.

Rooms could use some maintenance. Drain was clogged, refrigerator cabinet was broken, sharp screes were sticking out of the rails on the deck. Had to call housekeeping 5 times in 8 days to bring coffee. They did complementary upgrade our room which was wonderful we have been there twice a year for 10 years and we will continue to come back. Easy to walk to restaurants and grocery stores

The hotel exceeded my expectations. They were very accommodating, the place was very clean, updated and luxurious. The community was perfect for walking, eating and biking/walking. Best experience, will go back.

Staff took care of the issue quite well Valet service may have damaged my car Well see how they do in terms of compensation

Hi I first got there. They gave me a handicap room when I showered all the water went out, but they fix it for me and they give me different room immediately but I wasn’t happy because I didn’t tell me it’s a handicap room they’re supposed to let me know it’s a handicap and I will confirm I could have it or not.

Beautiful hotel. Great staff.

Excellent area. Things to do and very safe.

Place is awesome!

.

Staff are so friendly and helpful. Ron is amazing spacious and 2 bathrooms with sitting area. Plenty of room at pool and love the adult only option!

there was horrible service no receptionist at all and when the ac broke no one came to fix it after we put complaints in

The front desk people were nice, but they had no power to accommodate. So ultimately i was very neglected including my room not being ready at check in time. Nobody to talk to. The manager couldn’t be reached again n again. Finally I walked across the street to find her. Sadly her attitude was disgusting. Let alone she kept lying, just not to have to accommodate. Shame on grand beach to keep that woman as the manager. She should be called DAMAGER.

Disgusting manager. A cold blooded liar who doesn’t understand to accommodate a guest who had to wait almost two hours for my room to be ready to check in. Shame on her and ultimately shame on Grand Beach for keeping her.

Very good hotel

Beautiful area. Close to many stores, restaurants, malls.

Excellent.

valet parking was unprofessional and insufficient.lost a lot of time trying to park my car.

It was very nice

Was dirty

Clean, nice beach and pool

Great

Had to check in at another of their properties across the street-carrying our luggage along with us. When asked the woman about our hotel-she could not do anything-as we Lobby was closed for renovations-no advance notice. No one at the front desk(or anywhere) to ask for assistance.

-

Great

The hotel offers no services ~ you must walk to the sister hotel for food, shopping, beach, etc . Frequently, there was no one at the front desk. Nice part of town, but I'm not sure I would stay there again

Good job

The West property was often unattended. There was a line of people needing help yet no attendant.

"Extremely disappointed with our recent stay at the grand beach surfside . The room was infested with bed bugs, and the hotel's response to the issue was slow and inadequate. To make matters worse, the elevator was broken, and my wife and son were stuck for 10 minutes. The lack of customer service and attention to guest concerns was appalling. Considering a Holiday Inn would likely provide better service. Unless they revamp their approach to guest satisfaction, I wouldn't recommend this hotel to anyone."

The hotel is definitely not worth the price. The room is nice and the location is great, but every other aspect of the stay feels below average. From the products in the room to the service at the front desk, it didn’t feel like I got my money worth.

The room had a cracked floor which i advice 4 times, there was no reply no sorry no we will change your room There is no managers on duty I will never go back

Nothing was done not even an apology or an assurance we will fix it we will change your room Then one early morning they knock on the door to ask if i want service on the room???? A 5 star hotel and they ask if i want service?? And turndown service is on request Shoking Never staying there again There are beautiful reaorts in the area

we used to get a welcome drink at the bar, now u have to ask reception at the main hotel for your welcome drink, not so welcoming The beach and service there is exceptional

Stayed here many times over the years, this will probably be the last time. Some areas understaffed, check in issues (Wifi stopped working), West reception looks messy/unprofessional.

Room was excellent. Front office person was rude. Parking has a hefty price tag—over $50 per night. Love the two bathrooms in each room.

Staff should be more accommodating for later check-outs from the hotel.

Amazing experience!

Very convenient area

Terrible. Do not stay here. Among the number of problems, we couldn’t check in by 4pm and had to wait a couple of hours for a room to be ready. Staff was rude and kept telling us room would be ready shortly - a clear lie. Also, spills in the hallway would go uncleared for hours upon hours. Dirty hotel. Felt more like a motel.

We had an overall great experience at the Grand Beach Hotel Surfside West.

None

It was very pleasant

Hot tubs were not working, broken floor in room

Huge rooms and porch, great staff, amazing resort across the street. Highly recommend.

Everything was as expected. We enjoy all about to stay, and it is a good and comfortable option

The floors were dirty and the bathroom door wasn’t on correctly and leaked all over the floor when closed

Some rooms are starting to be a bit dated and could use a little more love Overall, good experience and walking distance to lots of restaurants, grocery store, pharmacy, coffee shops, etc.

Clean and has rooms fits for big family with multiple bathrooms

first room smelled so bad from a can of spray to cover up the smell of the room it was unusable, room 2 smelled and 1st night no ac night 2 ac was going off evey 30 min i had to turn it back on the thermostat all night

Awesome euro feel, true rest and relaxation, quiet sophistication. One small complaint- and this is from someone who I already planning her next stay at the hotel. The hallways in the west property are very unpleasant smelling and look dirty and worn. Super unfortunate

Very nice area

The best

Was amazing

Great area to visit

No microwave which was annoying and valet expensive

Great service! Beautiful location! Quiet!

It was wonderful!

Loves the property and especially the staff. Valet group was amazing, great location. We were in the annex across the street and took advantage of the main hotel's offerings. They upgraded us to a massive two room room and only complaint was that the locks for the balcony needed to be secured by maintenance (which they did) , the towels were noticeably old and one of the couches near tv was stained, worn and old but net net rally likes hotel

pleasantly surprised it was very good.

After complaining all they did was comp my valet fee for one day

It was great stay, service was great. The only thing I would double check is location of the room. Out was in the West building, and I would prefer East one as it’s on the beach

Great property and beach setup. Had a great stay

Beautiful place and during spring break, no rowdy college kids.....awesome.

I rarely write reviews, but I am sharing since I had such a hard time booking hotels for my trip to South Florida. Every hotel had so many 1 star reviews. I can assure you, GBH Surfside West was a great experience. Really beautiful and well maintained. European elegance. I actually liked our pool area more than the main hotel because there were fewer people. 1 heated pool, 1 unheated, 2 hot tubs each at ours and the main hotel. Very convenient to be able to walk to restaurants, cafes, ice cream parlors, and even the shops at Bal Harbour that has some very high end retail and restaurants. The beach has a walking trail and bike trail which were very nice. Gym was a pretty good size which was nice. I got the sense that a lot of the clientele is very wealthy foreigners, but typical upper middle class Americans were the other main contingent. I was granted late check out of 1pm which was appreciated. Very relaxing and good experience.

None beach and lobby

Very good

Had an amazing experience! Staff is super nice!

No front desk I was in the side area of the hotel not even a real lobby

Liked the location.

Two bedroom room was very comfortable and convenient for a family of 4

The only issue we had was checkin. The check in time was 4 pm. We arrived at 5 pm. The room was not ready until 645. The young children with us were not happy.

Great experience home away from home

Our room had some sort of boiler closet that rumbled and vibrated noisily all night on both nights of our stay. When we went down in the morning to notify about it, we waited by the desk for quite some time, however no staff personal were there. We also tried calling to the front desk multiple times with no response. It was disappointing.

Only issues are impossible to get beach chairs and cost if valet parking.

The lobby was confusing upon arrival. I wish they explained all the amenities and a restaurant/bar was across the street

The rooms are very spacious. The location is amazing. The service and the facilities are very good

Location is also great. One block away form all the eaterys.

Loved it

I paid for 2 double beds but received one bed while paying more for the room I requested, very disappointed had to pay extra to the hotel, disappointed!!!

I have had ants crawling around the min fridge in our room and the hotel couldn’t even relocate me to a clean room

The vallet service was amazing.

Great property for a family vacation!

Beautiful clean hotel good customer services affordable. Convince. Food was delicious. Clean hotel

1/5 just now on Google I would definitely not recommend this hotel, horrible customer service I was not able to get in touch with the manager for two days ! Our door would not close for 2 days,amenities are horrible ,dirty, grimy.The pool area is disgusting. My daughter could’ve got electrocuted if my husband didn’t hold her back from jumping into the pool !!They had electric wires in the pool ( see pictures)That’s a safety factor that could’ve been fatal !! The lounge chairs are filthy! I sat on one it was broken I sunk in the sand I really could’ve hurt myself! The bottom of the pool is cracked you can cut yourself ! We had no access to beach towels at 10 am for 2 hours we had to finally find the cleaning lady and get some towels! They pour bleach shock and chemicals in the pool while people are using the pool, which is definitely not safe! That should be done first thing in the morning or late at night! This hotel is falling apart. I’ve been coming for many years, but I will never step foot inside again !!! They lost my business! Grand beach hotel needs new management this is unacceptable!! Safety should be your 1st priority clearly it’s not

Very nice

Very nice and clean, close to everything

My favorite hotel, always an amazing experience!

Rooms and facilities are beautiful

Amazing hotel great location!

Nice pools on the roof

Very noisy

Amazing

Gorgeous hotel with great easy access to beach

This hotel deserves a 10 star for satisfaction. They were super nice and accommodating. I've been to plenty hotels and nowhere did I experience such exceptional customer service.

It is the lower level hotel across the street

No air conditioner

I sent a message when I arrived, the room was not clean, no response from them.

Great experience but cannot reach anyone at the hotel prior or after stay…

Check in took longer than usual! Key system was down and we had to wait they should open the door manually which took a while

Great property, beautiful area, great for tourists

Was v disappointed with service, the first am we requested shampoo, conditioner and addl towels which were never delivered to our room, the 2nd am there was no one at reception for 3 hrs, we requested a late checkout and when receptionist updated our room key they never worked, and 1 of the elevators wasnt working. We couldnt use the extra time bc we couldnt get into our room. Very disappointed with hotel service.

Even cue at check in was great

The rooms are large and comfortable. The staff was helpful and friendly. The facilities are beautiful

I got locked out of my balcony the first night because the balcony door was broken. I was stuck for almost an hour screaming for help. The police had to come and break open my door. I would like to have one night free to compensate for a horrible night.

Todo muy bien, hasta que encontramos caca de perro al lado de la pileta

Staff was very polite and helpful, very friendly and attentive! Property is very well cared for and everything looked better than the pictures!