Grand Beach Hotel Bay Harbor

The stuff was amazing!!!

The stuff was amazing!!!

Big rooms (I took the biggest suite) so we had 4 restrooms (2 of them were so dirty that we didn’t use them). Nice view (water view). Good beds (bad pillows) Well…. The place is not clean. Had to pay an extra 100 dollars per day (fee) for facilities (very small swimming pool) and the worst breakfast I had in all the hotels I stayed at… Definitely not worth the money. Location is not that great. Well, basically 100% not going to recommend my friends. Good if you a big family and didn’t find anything else….

Big rooms (I took the biggest suite) so we had 4 restrooms (2 of them were so dirty that we didn’t use them). Nice view (water view). Good beds (bad pillows) Well…. The place is not clean. Had to pay an extra 100 dollars per day (fee) for facilities (very small swimming pool) and the worst breakfast I had in all the hotels I stayed at… Definitely not worth the money. Location is not that great. Well, basically 100% not going to recommend my friends. Good if you a big family and didn’t find anything else….

Excellent Services

The property is very well located on Bay Harbor Islands just steps from Bal Harbour (across the bridge). The rooms have two bathrooms and our room had a nice balcony facing the canal and in the distance the Atlantic Ocean. The jacuzzi and pool were great.

Lovely, spacious, clean rooms and the hotel has a nice location. The gym and pool area are quite small but has everything you need. Beach is easy walking distance away. Some of the staff members could have been a bit friendlier.

The property is very well located on Bay Harbor Islands just steps from Bal Harbour (across the bridge). The rooms have two bathrooms and our room had a nice balcony facing the canal and in the distance the Atlantic Ocean. The jacuzzi and pool were great.

Simplemente Espectacular

Good

Muy bueno todo

Nice tidy room Everything was good

It’s a beautiful hotel in a lovely location. The front desk staff, cleaning crew and valets are exceptional. Breakfast is pretty disappointing. There’s stuff to eat but that’s about all I could say. The cooked stuff is like a low mid market hotel. The baked goods are not good quality. The coffee is pretty terrible. I don’t think they’d have to invest much to make it a lot better. We rented two rooms with sofa beds and neither room had bed linens for the sofa beds or enough towels for the number of people we specified were staying in the room. We shouldn’t have to wait half an hour at 10pm to get bed linens. They should be standard in every room with a sofa beds just in case they are needed. And every person should have a towel.

It’s a beautiful hotel in a lovely location. The front desk staff, cleaning crew and valets are exceptional. Breakfast is pretty disappointing. There’s stuff to eat but that’s about all I could say. The cooked stuff is like a low mid market hotel. The baked goods are not good quality. The coffee is pretty terrible. I don’t think they’d have to invest much to make it a lot better. We rented two rooms with sofa beds and neither room had bed linens for the sofa beds or enough towels for the number of people we specified were staying in the room. We shouldn’t have to wait half an hour at 10pm to get bed linens. They should be standard in every room with a sofa beds just in case they are needed. And every person should have a towel.

-

Very clean and elegant lobby and great bay views

Very clean and elegant lobby and great bay views

Clean and spacious room

Very good

Good

The doormen were not helpful and front desk woman was rude upon check in, room was dirty - hair on pillow and backboard of bed. Floor was gross - do not stay here. Pictures do not tell this story.

Great

5 star hotel

The hotel is very clean Very nice breakfast We enjoyed it 🙏

The breakfast was rather poor quality

Very good

Liked the location, bedroom was spacious (disabled room though no one told us that! ) Good touches, liked flamingo branding Check in was terrible. We arrived at 9pm, after delayed trip & very tired. Receptionist was very off hand, gave us no hotel information whatsoever. We saw Prosecco behind the desk & had to ask for the welcome drink. Very unfriendly. Day 2 much friendlier make member of staff kindly agreed for an hour later check out. We then had a call asking why we hadn’t left our room at 11am? Staff training would be a big suggestion - staff were not smiling or friendly!

Very good

Exceptional

Exceptional

Good condition Location

Good condition Location

Exceptional

The hotel is beautiful, the breakfast included could have been more fresh, perhaps with a chef led omelette station to align with the price point of the hotel room

Exceptional

Location, water view. A bit outdated furnitures, design, etc. no soft pillows.

Location, water view. A bit outdated furnitures, design, etc. no soft pillows.

Pool and location. Not clean, staff wasnt too amicable at times. I find it expensive for what it offers.

Exceptional

Pool and location. Not clean, staff wasnt too amicable at times. I find it expensive for what it offers.

Yes,very good

Staff is extremely unfriendly/ when trying to call front desk line is always busy

There was a nice pool, jacuzzi and lounging area. The only negative was that hotel is next to somewhat busy road and you can hear traffic when you’re lounging outside by the pool. Parking was not the greatest since there were out of valet parking spots at the time of check in so we had to park the car a block away and ménage the parking ourselves. Overall the stay was pleasant

Exceptional

The location was amazing. Could use a property refresh and room service for the price. Staff was great. Valet should never be too full and you have to park across the street

Location Very bad pillows

Our flight was very early in the morning, so we waited until 4pm for check in but did not get our room til 5!!! They said it took longer because they were still cleaning just to finally go up to our room and the shower and counters were still dirty. We asked for another room and the front desk was very rude about it. Very upsetting. She stated it was a hotel and not a hospital and that the rooms are cleaned to their standards. Not a good start to the vacation. Breakfast was the same buffet every morning. The rooms were a decent size. We had two bathrooms which was nice and a living room space and balcony.

It was a beautiful hotel. The room was huge and actually had 2 bathrooms. Beautiful grounds around the pool! Decent breakfast. The only problem was that the lights around the bathroom mirrors were burned out. There was still an overhead light but lack of bathroom mirror light made it difficult to put on make up.

Beautiful hotel. Great location.

Nice property, shops and restaurants walking distance

I have now considered this Hotel as my go to spot when in Miami. The hotel staff at the front desk and valet were excellent. Give them all a pay raise.

Room floors were so dirty my feet were black and all my socks, the staff was rude and hardly spoke English. The breakfast always disgusting and everything was empty all the time. This hotel has deteriorated since we were there 2 years ago

Beautiful property with a lovely view of the intercostal.

Good breakfast selection to start the day. Don’t like the tiny sink in the second bathroom. The mirror in the master bathroom need to be a lot brighter. Thanks.

Nice clean hotel.

Room was very clean and the staff was amazing

Grand Beach’s hotel is one of my favorites! It’s very quiet and it’s very beautiful

When we went down for breakfast at 9, there were no eggs, potatoes, utensils, or plates. There was only one woman cleaning tables, and there was no other help.

Quite close to beach so good location Deceitful practices , we were sold sea view rooms with parking and breakfasts included but in the last moment they changed to garage type AC ventilation view onto the backyard. Breakfast was not included and we were charged 80 usd for „valet” parking in the basement. We came from UAE so this level of disappointment was really extreme. We asked for at least partial refund but hotel management refused without stating any reason. I didn’t file for the court case only because I am here just for holidays and didn’t want to spoil rest of my stay. Look at sea view they show before you pay and „sea view „ you get after

When I arrived at the hotel—even though my reservation was already paid for—they canceled it, and I had to drive over two hours back home at 1:00 AM. Unacceptable.

The hotel was great! Staff were very welcoming and helpful. All amenities were amazing. Could use more liquor options.

The staff had excellent service. Breakfast was nice . The resort was very clean.

Breakfast not great Day long coffee tea and water would have been nice.

Noisy and Dirty environment

Room clean balcony small pool area small not ample seating. Just for a few rooms worth.

The hotel was very busy so I didn’t get the room that I wanted. The floor of the room was very dirty in the bottom of her feet were always black over although the hotel is a very solid hotel and I would go back.

Dirty paint chipped door doesn’t shut properly.

the room was clean and ready for us; the staff were warm, friendly and helpful.

LOVED this stay for our little family of three. HUGE balcony overlooking the canal and little glimpses of the ocean. Lovely huge space with two bathrooms. So nice and bright inside and was obsessed with the "Miami pink" accents throughout the property. Heated pool and lovely breakfast also nice. Arrived super late for our stay but there was an attentive staff member present for our arrival which was so kind. We are hoping to come back again. Nothing.

It was clean and staff was so nice Kinda cold and I couldn’t figure out how to turn off air condition

Awesome place!!!

This is a fraudulent reservation that charged my CC. I am a victim of ID theft and Booking.com is enabling this activity to perhaps pad their revenue recognition. I have exhausted all options as customer service is practically in accessibile.

Great hotel, great location, pool closes too early.

Good

I absolutely loved the service. The staff was extremely attentive, friendly, and always willing to help. They made me feel very welcome throughout my stay. The room was clean and comfortable, and the overall experience was excellent.

For starters Expedia states free wine bottle per stay as a VIP. I was never given VIP treatment let alone a bottle of wine. I booked one night and wanted to extend the room the next day. My husband called downstairs and was told they had no rooms available. I checked Expedia and saw that they did have rooms available so I booked another night. When he called back to let them know there are rooms available he was told well then he can just book what he sees. I had to catch a flight back to NY that night but he stayed back. He wanted to extend the room again however he had lost his wallet so he asked if he could use his Apple Pay for the security hold. They told him no it has to be a physical card so he suggested “can I go buy a prepaid visa and use that”. She then said “I don’t know It has to have funds on it” so he says “yes I am going to put money on it, would that be acceptable for the security hold?” She proceeds to say “I don’t know?” So he says what do you know if everything is “I don’t know”.. she then says “you don’t have to come back”. I’ve worked in customer service and know that’s no way to be treated. If you don’t know something why not get someone who can help instead of being dismissive. The hotel itself is beautiful but the treatment we were given was not not up to par.

Excellent service...

Location, great staff, pool, comfy bed The bathroom we had was moldy and not that clean

The breakfast food was ok. The potatoes were not fully cooked. The orange juice was watered down. The bagels were good along with the yogurt. The atmosphere was good in the lobby. The terrace and water view was nice in the room. Called ahead of time to front desk and asked for linens and pillows for the pullout sofa. Checked in and this was not done. Went down to front desk and politely asked for these items. Front desk female employee with a strong accent became confrontational. She was so much in her feelings that she did not hear my request. One pillow was delivered to my room instead of the two that I politely asked her for. Once I figured out how to use the phones in the room. I called the front desk and asked for another pillow. 20 minutes passed and a pillow had not been delivered. I went back down to the front desk and asked for a pillow. The pillow was delivered after that. After a long day of traveling and hunting for food. I did not expect a simple situation to become so difficult. I did not expect this kind of behavior from hospitality staff. Housekeeping cleaned the room and only left one washcloth when we needed four. Once again, I had to go to the front desk and retrieve what should have been provided in the room. I was not pleased with the valet only parking at $42/night. The hotel should list valet only parking in the description.

The room is beautiful and in good condition. The front desk staff was not very welcoming. She seemed a little put off when I checked in - very few words and quite unfriendly.

Yes all of the above. Staff friendly and helpful. Room very nice

STAFF HIT ME IN MY ROOM. very bad hotel, very ghetto STAFF HIT ME IN MY ROOM. very bad hotel, very ghetto

Nasty staff. No cold water

The room was spotless, the staff helpful and friendly, great location

Rooms were nice.Was very disappointed that there is no sun in the hotel past 11:30/12. Jacuzzi had no jets working, and young children were allowed to go swimming in it withy their swim diapers.

So I leave form them and stayed another hotel with high cost because of close booking I wasted 2 days from my trip also I lost money

Location is great the view of the canal from the balcony was great. Our room was spacious and had two bathrooms. Breakfast was horrible! Poor selection. Everything was constantly out - milk, yogurt, utelcensirs. Overall it’s overpriced.

Clean room, nice staff, great location

Service was bad Rooms were older

Breakfast

Wasn’t clean enough

cause my check in was at 4pm and the check out at 11am' that resume that the rate was not 24 hours but 19hours. beside that a 45us parking rate,breakfast poor. disaster.

Disappointed paper plates, cups Breakfast was ok no staff to be seen when juice needed filling or fruit was gone no bread left Location was ok very close to Bal harbour shops and beach

Everything was great - exceptional hotel and service

Staff

We arrived early in the morning, but the staff checked us in with exceptional kindness and professionalism. Among all the hotels I’ve visited, they had the best attitude. The interior,and every detail throughout the hotel were thoughtfully taken care of. I truly look forward to visiting again.”

Very nice hotel and area

nice and helpful staff! very clean! nice size rooms! 2 washrooms in the room!

Great staff, very clean, nice lobby and very good breakfast buffet

Liked the location. Room was huge and very clean and comfortable. Breakfast was OK.

Very well located. Big room. Excellent gym. Front desk staff is outstanding. Rooms not that clean. Breakfast decent (could be better).

The breakfast is quite sparse, I would have liked to have more variety at breakfast.

Nothing

Front desk people were amazing as was the valet personnel. Everything was very clean. We enjoyed our stay.

The front desk are very friendly

Yes

The balcony and the view was great. But the property charges you a deposit of $300 and promises to return it only in 5 to 7 business days:(

We stayed at Grand Beach Hotel Bay Harbor Nov 1-5. Great place to stay

including the staff, areas, breakfast, room....love it!

The breakfast was good ok but pancakes were ice cold. Overall it was a decent experience, but a great area to stay also!

Clean room, pleasant staff, walking distance to restaurants. Great value- 3rd time staying there.

suoer comfortable room with 2 bathrooms

This hotel was dirty and unsanitary. Music was blasted from the room across I could hear from down the hallway by the elevators. When I got to my door I seen hand prints all over the door and dirt all over the handle and key pad. When I checked the room it had food spills, urine all over the toilet seat and poo speared on the toilet. The phone and dining menu was sticky to touch and dirty. The showers and sins had mold. The paper towel, toilet paper and bedding was damp. The room and bedding had an awful odour. The sheets and stains. I left right away. This is unacceptable.

The views were excellent, the breakfast very good. A bit far from downtown and airport.

Had great room. First floor with patio facing the water.

We didn’t we have to wait for a room to be ready. Very friendly and accommodating and informative. Breakfast goes to 10am, but at 9am there was very little food with dirty tables waiting to be cleared.

Everything is good

Excellent staff, very attentive for whatever you ask for

The floor is warped in the room we stayed in. And the air conditioning unit was pouring water onto the floor in the middle of the night

Absolutely beautiful hotel with fantastic service. I will definitely return.

Very pleasant

Over priced and the breakfast is poor

Very nice I enjoyed my stay.

Wonderful place to stay, very friendly staff and great location!!!!

Staff was amazing and hotel is really nice and clean. Room was a little dirty & wished the pool stayed open a little later but overall this hotel and staff was great, i love this hotel and definitely will return.

Breakfast options were poor. All carbs, no protein choices. Good if you like a muffin, bagel and a side of waffle/pancake and cereal. Warm options did not look that good enticing

Nice property nice staff

Good place good people

This hotel was probably really nice at one point there are so many bandages everywhere. Lights in the bathroom flickering, sink clogged, grout dirty in main shower. Breakfast was free so apparently that means effortless.eggs both under and overcooked, sweet potatato tots smelled like straight vegetable oil, orange juice tasted cut 1:1 with water.

Great

I liked everything, I loved staying at this hotel.

Don't feel comfortable if you can't park your car yourself and they force you to use the valet where you put a lot of tips with every move in addition to what they take from you for parking when you reserve with them

I had a peaceful calm stay

Very comfortable and clean. Also staff excellent and friendly. High quality and service from Yoli . Really made our stay so nice

Property was very clean and room was spacious. The location was safe for walking although a little quieter than we anticipated for a beach vacation spot.

i don’t like that the front desk does not explain all fees upon check in …. then you get your final bill and it is totally different .. unfair

This hotel is top tier gorgeous. The water view suite is very large in size and the balcony was amazing with an amazing view. Pool was great! Just a ten all around the board. Fresh good breakfast in the morning. Definitely booking again.

Great service,

This hotel is a little gem and the location is perfect for what we wanted to do. We love to walk around the area and if we wanted to go to the beach we drove. Rosario at the front desk is always so helpful and friendly.

I had a very good time.

The hotel staff was friendly and the common areas are nice. The room was a 2/5 just for the fact that it was very dusty and I have allergies. The shower floor also didn't look very clean. The room is big and the bed very comfortable. Lots of closet space and great view. Not for the shower and dust .......

Good for money

Beautiful hotel, more like an apartment or condo! Would definitely stay here again.

Would stay again

It was ok.

I loved everything about this property, & I will definitely stay here again.

the experience and staff

AMAZING! This is my 3rd stay and I love it every time. Only down side this time was the construction right outside the hotel

La estadia fue bien tranquila. Cerca de la playa y lugares para ir caminando

This hotel is a little gem. Very private and easy access to the stores and restaurants. Rooms are very spacious and the overall staff is very friendly and helpful but specially Rosario at the front desk.

Lights weren’t working and no maintenance on site to fix

When we arrived, they said the room type i reserved on Expedia (two double beds) was sold out! It was 10:15pm and my two boys ages 15 & 13 had school the next morning. We didn’t have time to wait for them to make up a sofa bed. It was very disappointing.

Was very convenient for us .

It has nice view and rooms are clean

Wow! This is one of the nicest hotels that I’ve stayed at not just in Miami, but period! Everything from the check-in, valet, continental breakfast, room, and amenities were all exceptional. Next time we are in Miami, this is definitely where we will stay again.

Room floor was dirty. Hotel didnt have a restaruant or provided options for food or drink. No entertainment at all.

Detail on how to use the elevator and the complimentary breakfast. The room was beautiful: beautifully appointed with a balcony to sit out. While we didn't see the canal, we saw Miami and its light in the distance. Walking distance to lots of restaurants, coffee shops and shopping and the beach. Loved it!

Despicable customer service.

I try very hard not to write negative reviews about hotels, in 30 years of extensive travel this is only my 3rd time. I try to deal with the staff and then the management to try to have issued resolved but this hotels had poor communication, especially from any supervisors on management! We stayed in a beautiful room but had a great deal of trouble getting into it. Took them for ever to prepare the room and made us wait until 5 mins before 4pm before they would check us in even though we spoke to a "supervisor" who assured us they would arrange an earlier check in so we could meet friends in Fort Lauderdale. We missed that meeting! We struggled with the cleanliness of the pool and spa, had a hard time getting towels for the pool and worst of all at 11pm when we wanted to crawl into bed we noticed the sheets were filthy! Dirt on the sheets and lots of dust/debris where your feet go and someone else's hair all over the bedding! We of course immediately called the front desk and no answer, we called for 10 minutes straight with no answer, finally I go dressed and went to the lobby and of course nobody around. After walking around looking for someone with no luck I gave up and went back to our room where we had to sleep fully clothed on the top of bed. Poor, customer service and issues with front desk staff from the moment we arrived. I called the manager and left 3 messages with No response. Even called the Grand Beach head office and send 2 emails also with NO response

Love the breakfast each morning, and the staff is very helpful and friendly! Most notably Marco at the front desk and Carlos the valet!

Nice area, nice rooms, the room couch was stained though.

Valet was great, left our car upfront overnight.

Absolutely amazing! The Grand specializes in such great customer service. We were given a corner room with a huge amount of space and a wrap around balcony. Marco was extremely helpful and knowledgeable about everything. Will be staying again!

Everything in the hotel is perfect, customer services personnels are excellent and professional, my stay there was amazing.

We had an amazing time with family.

Checked out a day early and never for my 1,120 dollar refund like promised. The service was terrible.

A

The hotel itself was nice however there was a lot of construction going on around the hotel. There was a lot of construction noise during the day when it would’ve been nice to just relax by the pool. The description of the hotel on Expedia states that it has a bar/restaurant under amenities However upon checking into the hotel we learned that this was not true. The room was spacious with two full bathrooms and the balcony was spacious as well. The staff at the hotel were all very pleasant and accommodating.

Great for families!!

The towels smelled and were so dry and hard. My supposed upgrade bay view room was abstructed by palm trees The tv turned on and off There was not a do not disturb sign, I had to ask for one The robes were stiff The breakfast is just bad Not enough seating

Staff makes the place a great stay.

The staff is extremely patent with their clientele. Impressed all around.

Ocean view on fourth floor blocked by palm trees - paid extra. Not even an ocean view, would have been a intercoastal room. Bathroom lighting was poor - could not put in contacts,or shave without missing a spot. Breakfast was mediocre - nothing special. Pool was no more than a wading pool - could not do laps. Coffee - feh. Nice room but laminate floor delaminating on a couple of floor boards. Told all to front desk and they made me feel like they were doing me the favor. Really?

The location provided easy access to the water with several great dining options all within walking distance. The staff at the hotel provided outstanding service during our stay.

Excellent staff , service and accommodations

One comment is they need some down or feather pillows

Convenient and fun

Was really a excellent experience

Nice quiet area. Valet parking available. Good restaurants just beside the hotel. Close to beach and Bal Harbour shops.

Our room 212, reservations under David pershin was filthy. When we got into our room, my kids took off their shoes and i had to completely wipe my kids feet after because their feet were black. This was right after we got into our room. I then also noticed the bed frames were so dusty and looked like they haven’t been touched in weeks from all the dust buildup. I did mention all of this to the front desk the next morning but all they told me was i am sorry and the cleaning crew is new. I understand you have a-lot of guest coming in and out of the hotel everyday day, but floors and dust is really basic. When you go to any hotel this should not be ever a concern. I did not feel clean at all at your hotel.

Nice hotel

Nice convenient place to golf at Indian creek

Very inconvenient, dirty, I will never stay there again

This is a beautiful hotel. has great potential, just need a new front desk staff with hospitality skills. That being said, the man who valet the car, was extremely kind and went out of his way to be helpful. .

It was a really nice stay

very very bad experience

One thing that’s important for me and was missing is a sink outside the bathroom and a microwave

Pros: • Great Location: The hotel is in an excellent spot, close to all the major attractions, restaurants, and public transportation. This made getting around the city very convenient. Cons: • Breakfast: Unfortunately, the breakfast was a big disappointment. The selection was limited, and the quality of the food didn’t meet expectations. It was either cold or not very fresh. • Cleaning: The cleanliness of the room was not up to standard. I noticed dust and stains in some areas, and it seemed like the room wasn’t thoroughly cleaned during my stay. It was definitely a concern. Conclusion: If you’re looking for a hotel with a fantastic location, this one has that. However, if you prioritize a good breakfast and cleanliness, you may want to consider other options.

The rooms are getting old , maintenance is not keeping up

Nice, clean and pleasant

Excellent

Benjy at the front desk was really nice and helpful

this was my last stay.

The room and overall hotel was beautiful. The only downside was the continental breakfast. The hot food was not always hot or warm. Had to reheat the waffles and french toast in the toaster each day.

The breakfast though could be a bit better. Also , I think it should be extended till 11am. We barely had anything even though it was included and just went to Pura Vida each morning and ate there.

it was stunning

Thank you

They charged me for minibar water that I never took!!!! They are not returning my email or phone calls!

I complained to the front desk manager. He was aware of this issue with other guests complaining as well.

I mentioned the issue to the front desk manager. He agreed.

Small

Daniel at the front desk was such a great help when I needed assistance in receiving and sending important documents! Outstanding service from Daniel! Thank you!

So we decided to surprise family for a birthday party and it was a blast. Got there 1 day before and did some sights but really enjoyed our stay here. It was nice, friendly, well-kept and comfortable. Definitely a great place to stay and well situated to do things around town.

Clean & comfortable hotel. Room was very spacious with a large balcony. Would stay again if not for the parking fees and hotel daily fee. The price paid for the hotel originally was reasonable all the extra fees added another $300 to the bill which seemed excessive.

We absolutely love the place.

Great service nice staff

Like the hotel location and Instalations, but no hairdryer in the suite rooms, has to ask for it at front desk.

No complaints whatsoever....room was very spacious

Also it feels like there’s almost no staff working there

The view is amazing, only draw back is no parking. They do have Valet which i did use as there was no orher parking. Staff was very pleasant and helpful, on point for help or anything you needed.

The customer service was amazing, Carlos was always helpful and made lots of great dining recommendations. The hotel rooms were super clean and spacious. Overall we had a great experience and we would say here again.

Parking is limited. Unexpected that my vehicle had to be parked in the public lot because tis hotel did not have parking or valet available.

Location is great, the staff was great. The hotel needs some details cleaned up, Floor peeling up in guest room 225 stains and holes on the sofa hide a-bed. But no a big deal. the hotel is clean.

Could not check in when we arrived at 1:00. I understand that. The valet said we could leave our car. But, we didn't know where any restaurants were so we drove. When we checked in at 4:00, I told the Receptionist that we had a vehicle. She said I would have to deal with the valet. The new valet said there were no spots available and we would have to park elsewhere. No suggestions or help. He just walked away and said, "it's not my problem!" We ended up parking across the street in an alley for free, rather than the $40 per night the hotel charges. There were chairs in our room that had been used outside and were wet and filthy. Housekeeping had brought them inside to stay out of the possible winds from the hurricane so we had to walk around them and couldn't sit on them. There were stains on the couch. Floor was dirty. The bed creaked. We were there fleeing Hurricane Milton so we were safe and had a place to sleep. We were charged the resort fee even though the pool was drained and the hot tub was dirty. I would not recommend this place as somewhere to go on vacation.

Super clean and modern facility... very comfortable for a large family!! Staff is supper helpful and friendly. ignore the bad reviews about staff

I traveled with a large group, we were comfortable in each room, which were spacious. Awesome location with easy walk to Bal Arbor mall and beach, also many option for restaurants. Parking was easy if you are using Vale is worth it! I have a 4 star for facility since the pool was not available due to repairs, I feel that we should have been notified! Staff was friendly and professional. I would definitely stay here again

Very clean with a huge room. Bed was comfy and staff was very attentive. Continental breakfast was excellent.

the mirror in the living room was off the wall and resting on the floor. Someone removed it from the wall and didn't put it back up. The floor had several broken tiles which is unsanitary as dirt accumulates in the gaps. There was not mat to put on the floor when you get out of the shower. Small stuff that is easily fixable, but it shows that Mgt. is not paying attention.