Candlewood Suites Baltimore - Inner Harbor by IHG

Everyone was pleasant nice friendly awesome clean

Everything was okay but it wasn't for me didn't like the area the staff was great

The bad: -Room was dusty and not very clean. The bathroom trash was not emptied before my visit and there was actual sanitary product waste in there. -The room was incredibly small, it felt like a dorm, the tv was at an angle where I had to move around the furniture to see it from the bed, which is the only place to sit except the dilapidated office chair. It was impossible to watch TV while having a meal. I get it's not the Four Seasons, but the layout had zero concern for guest comfort. -The tv service is outdated, for even a 3 star hotel, a smart tv with access to Netflix, etc is prety standard. Luckily I had my laptop for entertainment. -The window literally opened to a brick wall. Again, not expecting much for about 100 a night, but this was laughable. -(minor)the "lending locker"was a joke and entirely empty. --(minor)i had to ask for a key to the pantry area from the front desk, rather than have my room key work.

Clean and updated but still a bit old feeling. Renovations need to be more modern.

Nothing Homeless people & appearance

Large room Great location

Passable

The staff at the front desk were friendly and helpful when looking for parking!

Front desk staff was very helpful and courteous. I do hope they are being well paid.

The staff was amazing and friendly. Room was big and clean and very comfortable. Location

Exceptional

Great room and location! Within walking distance to everything! Outside noise was definitely loud but not really within the hotels control.

Exceptional

Everything was excellent

The room was very clean. And the staff was very helpful.

Location and cleanliness

Very good

There was no on-site parking

The room size was spacious. The gentleman the checked is in was amazing! The room had an old smell and whiffs of marijuana or something... The city is loud with sirens and hollering. No parking on site.

Good

no parking onsite

Exceptional

Good value for the money. Nice, large room w kitchenette and comfortable bed.

Superb

Everything Was Clean, Staff Was Friendly And I Had Everything I Needed Plus More.

Good

Front Desk staff is excellent. Very helpful to us during our entire stay!

Bad

The room size, kitchen, plenty of windows, cleanliness, good elevators, friendly staff. Missing Holy Scripture/s Problem with Hot water, no smart TV's ,missing restaurant

Convenient Could have been a lil cleaner

Awesome

The assistant manager at check-in was friendly and interested. There was no breakfast. There was no restaurant for an evening meal. The hotel was in a rubdown area of Baltimore.

felt like a little studio it was cool nothing everything was good

Very good

It’s location, reasonable walking distance from the convention center Bed is not comfortable, for me

Staff was welcoming and kind.

Very nice staff and close to a lot of places and walking distance The tv out of date, no breakfast, and the parking

Very nice staff and close to a lot of places and walking distance The tv out of date, no breakfast, and the parking

Clean room , it’s nice

Comfy bed, friendly staff, clean and spacious bathroom. And full kitchen/ /fridge in queen suite only thing was the outlet didn’t work in the bathroom so I had to dry my hair out by the bed

Exceptional

Comfy bed, friendly staff, clean and spacious bathroom. And full kitchen/ /fridge in queen suite only thing was the outlet didn’t work in the bathroom so I had to dry my hair out by the bed

Everything was great, except the parking

The view Everything was great, except the parking

Room was clean and maintained. The manager and staff were nothing but cordial helpful.

Exceptional

It was a perfect location for us to get to the ballpark. The staff was super helpful. We had everything we needed.

This was a very basic property with no amenities. Staff was personable but not particularly helpful. There was no cleaning during our three night stay. The area is not ideal. Many homeless individuals were around and dinning was hard to find. It was not the quality expected for the price.

It was clean Room wasn’t ready

It was clean Room wasn’t ready

the free laundry was super helpful! It was raining most of my stay so I had to keep rewashing the few pairs of pants I had with me. Also really enjoyed the staff on-site 24 hours.

Convenient!

The staff were very helpful and the room was clean, thank you for our stay!

It was clean. People were nice. There are two hotels next door people rehabilitated from drug habit

It was clean. People were nice. There are two hotels next door people rehabilitated from drug habit

Staff friendly and location good. Run down, needs paint, outlets did not work, parking down the street. Cold shower.

Staff friendly and location good. Run down, needs paint, outlets did not work, parking down the street. Cold shower.

I was pleased with the property and how close it was to what I needed to do. I will stay again when I return

Helpful staff clean room with everything you need in it without having to ask for it

My sister is in the hospital. I have stayed at the hotel 2 times now just to catch up on sleep. It has been great. Friendly staff. Flexibility on my arrival time and the room is perfect- blackout shades for sleeping is great. Thank You.

My sister is in the hospital. I have stayed at the hotel 2 times now just to catch up on sleep. It has been great. Friendly staff. Flexibility on my arrival time and the room is perfect- blackout shades for sleeping is great. Thank You.

Staff was very professional, friendly, and helpful. Elevators cramped and need of updating.

Staff was very professional, friendly, and helpful. Elevators cramped and need of updating.

Locatio No refresh on towels

Clean with nice kitchen No parking at hotel

No parking at hotel

Locatio No refresh on towels

Passable

Exceptional

Close to event

Safe, clean and great location

Good

Parking was too far from hotel, didn't feel comfortable walking at night with no security presence

Parking was too far from hotel, didn't feel comfortable walking at night with no security presence

The front desk staff were a delight. The room was a dream, would recommend this Hotel to everyone.

The coffee was excellent and the room was clean and had everything needed. It was difficult to park to get luggage inside the hotel before moving vehicle to close by parking garage.

It was in good location and can use public transportation I had no issues

It was in good location and can use public transportation I had no issues

It was difficult to park to get luggage inside the hotel before moving vehicle to close by parking garage.

No breakfast available, no parking

Location No breakfast available, no parking

Everything was great, but haven't gotten my $100.00 deposit back yet.

Yes everything was fine.

The staff. From check in to check out the staff were friendly and courteous. They made us feel like we were at home from the time we checked in till we left. Plus we loved that it was secure. No one could just walk in unless you had your key or the staff buzzed you in. The toilet was weird to flush the toilet paper didn't always go down the first flush. And the bathroom floors were very slippery when you got out of the shower even with a towel on the floor. Please be careful

Very good

The staff. From check in to check out the staff were friendly and courteous. They made us feel like we were at home from the time we checked in till we left. Plus we loved that it was secure. No one could just walk in unless you had your key or the staff buzzed you in. The toilet was weird to flush the toilet paper didn't always go down the first flush. And the bathroom floors were very slippery when you got out of the shower even with a towel on the floor. Please be careful

It was a decent hotel for a one night stay.

Yes

Door sensor died first night. Toilet lid hinge was broken (noticed the second night) No sponge for washing dishes. At night, it gets incredibly loud from 9-11pm ish because of people blasting music on the street and loud engine revs.

Very good

Everything was perfection. We loved our experience and will definitely return if we ever travel back to Baltimore. Thank you!!!

Clean

Nothing

Passable

N/A

Location Bed

Affordable, clean, comfortable lots of amenities

Another towel hook behind the bathroom door would be helpful. Only one towel rack in the bathroom for 2 people. TV is slow to change channels. A/C unit is loud - hard to watch tv at the same time - but helpful in providing white noise to drown out street noise.

No on-site parking. That’s gonna always be a problem for me. Personally anyway. Everything went well with the actual stay at the hotel however no on-site parking and having to walk with your luggage from a city parking lot is a problem.

Staff

Great kitchen

Very clean, great location, friendly staff. One of the best hotels I have stayed at.

The stay was great room real spaciest and all needs were met

Great Service

It was nice and clean

People were hanging out next door which seemed unsafe, but they didn't bother us. Good restaurant up the street: David and Dad's-breakfast or lunch=was yummy!

The staff were amazing!

Staff was great place was clean Heating/cooling system was VERY loud and noises coming from the refrigerator made it little difficult to sleep along with squeaky

The water was cold. The sink didn't have soap. The pullout bed had blood stains on the sheets. Some of the outlets didn't work.

Location was central to where our event was to be held. Staff was helpful , courteous and friendly.

I would stay again. Nice hotel. My only complaint was the beds was too hard. And not comfortable

I really enjoyed my stay here. The location was extremely convenient, right in the center of everything, which made getting around very easy. The place was very clean and well-maintained, which made me feel comfortable from the moment I arrived. I also appreciated how well-equipped it was—having access to utensils, pots and pans, dish soap, and even a dishwasher made it feel like a home away from home. The WiFi worked perfectly the entire time, which was a huge plus. One of my favorite perks was the unlimited coffee, which was always fresh and available. Overall, this place had everything I needed for a comfortable and stress-free stay, and I would definitely stay here again. For me there was nothing I didn’t like. Nothing is perfect they say but for me this was!

Our plumbing was turned off at first and there was no hot water! Had to take freezing cold showers!

No hot water, bed uncomfortable

We enjoyed our stay. The kitchenette in the room was a bonus. We'll consoder staying with you when we come again.

It was a good stay for a short time.

The staff at the front desk was incredible. Very friendly, informative and very accommodating. I’ll stay here again if I ever travel back to Baltimore.

Street noise was really bad

Clean staff was amazing

Very clean staff was amazing

Great staff. Terrific location. Clean rooms.

The staff was very friendly and helpful and the room was clean. The fact that it came with a full kitchen was very helpful. The only issue is that, like with most hotels, the water pressure was terrible. A normally 10-15 minute shower took 30 minutes because the spray was so weak and the setting on the shower head was so wide. It’s mounted way too high for a shorter person to reach it and be able to adjust the spray or the angle. A rainfall shower head would probably be better even if it wouldn’t help the weak water pressure. Other than that one thing it was a very nice hotel in a convenient location.

Great location, clean

Clean room, my toilet was broke but still useable.

horribleness

Loud neighbors yelling all night made it very unpleasant the first night

Granted, everything else was fine but the cold showers really ruined it for us

There was a fridge, dishes and a sink. The room was clean. The staff were really helpful and held onto our bags for when we arrived too early to check in. There is a 100$ deposit so make sure to budget enough to cover it until you get it back after your stay!

Well I was staying here because I was going to a show this day staff was good one elevator working at the time five minute walk to my concert. I’ll stay here again.

Hallways smelled like smoke, there was basically no hot water since it took 10 mins to come on which is when I finished and was getting out. Also additionally the toilet seat was broken

Very kind and welcoming staff! Had all the basics and was clean.

Had a great stay here overnight after a concert and it had everything we needed and more. Really nice room and front desk staff was super friendly!

Disappointed in the overall cleanliness of everything

It was a nice well-rounded location. I enjoyed the stay.

For the price, a nice hotel with a free baltimore bus, bus stop right across the street

The location - a short walk to the convention center - was ideal for what I needed, and the lobby was a comfortable place to work.

Took a half hour to check in (only one employee on duty at prime check in time).Woman at the front desk on off hours was rude and surly. Rooms were good and spacious, but I had no hot water at two times during my stay.

My room clearly had not been cleaned in months. There was hair everywhere: in the shower, on the bathroom floor, on several towels and in the sheets. The sheets also had a lipstick stain on them. Plus, there were crumbs on the floor in my room and in the lobby.

Everything was great except the room was very cold and the lobby was a mess with three sliding glass doors and a cumbersome wheelchair access ramp. The rest was very good.

Staff was very friendly and efficient

Clean room and great staff

Room was clean and peaceful. Staff was prompt and helpful when I needed assistance.

The room was clean and smelled fresh.

Hotel Location was in the Heart of where I needed to be

The room was clean and comfortable and the staff was very courteous

Clean room

Clean room, but didn’t receive any service for the bed to be remade, trash thrown out, etc. Otherwise, great

I drove in from New Jersey for my father's 70th birthday and we got to the hotel around 1:40pm. I asked the front desk "Rachel" (maybe spelled wrong) first if we could check in early. She stated no. Which was fine. I then informed her that I had more family coming in from out of town and if she would be able to put all of our rooms by one another, she then said no again and I would have to wait until 3pm and see if her relief would do it. At 3pm I went to the desk and she stated I would have to wait for her relief to check in. At that point we were already tired from waiting around for over an hour. She needs better training and her attitude was horrible. Id NEVER STAY HERE AGAIN.

Staff was great; price was great; property was sort of run down.

The room is actually quite noisy with the air conditioner and refrigirator functioning noise. No breakfast.

Yes the staff was awesome I appreciate them yes my room was clean and no complaints will be back soon

I was not too concerned about amenities during my stay. There is no breakfast, but access to a cupboard with tea, hot chocolate, and coffee. The first floor is under construction. The automatic doors are slow to open. I watched several frustrated customers barrel through the doors as if they were push to open. The staff laughed at anyone who came up to the front desk with a request such as new sheets, extra towels, and extra blankets. This location is on a busy street, so the road/ traffic noise is loud.

Nice staff!

The room was fine. No issues. Immediate hot water. Good downtown ocation. Building and interior a little dated. Worth the price.

The Staff was very professional, kind, caring and friendly. They checked us in very quickly and very respectful. The room was clean and full of great Supplies. I will patronized them whenever am in Baltimore or any other Cities. Overall Excellent.

Call ahead to ensure you park in a lot that is open all night. We almost got stuck in the city an extra night. That was our fault not the hotel.

I will definitely stay again!

The whole experience was horrible the room was nothing we expected the appliances didn’t work the customer service suck the staff wasn’t friendly and it was no parking like the reservation said the house keepers were nowhere to be found I’m very disappointed

Appliances didn't work. The staff were nice.

N/A

The room is not cleaned as it should be. The heater is so loud and there’s a smell of weed coming from the heater..

There was no late checkout

Cleanliness of the room, location, friendly staff.

Let me first say that the front desk staff was great. It’s not their fault that the hotel needs so much work. To get hot water you had to run all faucets at the same time for at least 15 min and until you were done . Bathroom door would not open fully, closet door would not open. Holes in walls. Huge scrapes along the wall.

Friendly and helpful staff, clean rooms

Rooms shown signs of wear and tear.

Clean and nice-looking room, awesome kitchen, great shower, comfortable king-sized bed and bedding, and friendly experience at check in.

Older property, but clean. Needs a significant facelift. Major complaint: they could not get the hot water in the shower to work properly!

Thought the rooms looked better more like the pictures

Very clean, quiet and the staff was so helpful....because of the close proximity for grocery shopping (literally 2 short blocks away), I was able to have complete meals like I would make at home.

Parking was an expense that I did not want to pay

Parking garage nearby for $16 a night. Small Suites but did the job

Friendly & helpful staff, however the marijuana smell that must have come through the vents was horrible. It was the entire stay as well.

Staff was great, location was good. Room just okay

everything is great

It was a great stay… I look forward to staying again. The staff was pleasant and accommodating…

We could hear others too clearly when they were noisy.

By far the best hotel with the kitchen downtown Baltimore and the staff is phenomenal

Parking

The stay was nice

In terms of cleanliness, there were was a lot of dust in my room. As a person with severe allergies this was not comfortable. Additionally, the bubbling of paint in the bathroom and rust stains on the ceiling were unappealing. Lastly, the hvac system is extremely loud. It was very hard to hear while in conference calls and I felt I needed to turn the volume on my tv loud to hear over the system.

The room was clean and I didn't notice any noise from the hallway or streets. My only issues of note were the accessibility issues with the entrance and parking.

Everything was perfect to be honest! The staff went above and beyond to get me accommodated. Will come back when I'm in the area again!

It was great

The desk clerks were professional, efficient, patient, helpful & friendly.

The lady who helped me at check-in was great and very accommodating. same with the shift manager. They went above and beyond when I had to do an early check-in. Thank you all.

In the mornings it took so long to have hot water sometimes.

staffs were very friendly and courteous

The staff made sure that everything was ready to go with the room before my check-in. I was very pleased with the service and the accommodations.

Clean, spacious rooms, wonderful staff. Why was staff carrying baskets to clean rooms; it seems the hotel could provide a more efficient way for the rooms to get clean faster.

The inside of the property wasn’t to bad if you can get past the smell of pot knocking you down as soon as the elevator doors opened. They used some kinda fruity air spray to try to mask the smell but it didn’t help. The room itself was clean, and well maintained. The fact you have to park a minimum of a block away and if there isn’t a place to unload then you have to haul your luggage a block with you thru less than desirable streets. We couldn’t go outside with out people begging money or smokes. They homeless sleeping in the door ways on the way to the hotel from the parking garage also was very uncomfortable.

Room was clean and the bed was comfortable. We were able to easily walk to the concert, which was a major plus. Front desk staff was helpful recommending late night food. We would stay again for sure!

My stay was good overall. I plan to book here again the next time I’m visiting Baltimore. All of my destinations were within about 10 minutes, which was very convenient.

The room was clean and a nice size. The staff was friendly. The shower would not get warm.

The hotel is in central location, parking is not included.

Our room was clean and comfortable. My only complaint was the road noise, that’s not the hotels fault but the motorcycles were racing all night. They woke me at midnight, 2am and 3am. Happy with the security lock to enter hotel. I felt safer.

Clean but a bit dated.

A bit outdated and need renovation. Okay for the price but keep expectations low.

I liked how u guys had a stove, fridge, microwave and nice cozy room

The hotel is very old and the whole place needs to be gutted and rehabbed or get the wrecking ball

Good

Very good

The gentlemen at the hotel excellent service and it's clean and near shops and harbor

Great staff clean room

No parking - except a garage a block away for $22.00/night

Good stay for the money. Thank you!

Nice hotel with spacious suite style rooms with kitchenette. Only pay parking.

Anyway, the vents were so dirty that I was nervous to turn the AC on, the walls had so much dust and there were just a lot of random crumbs through the floor. I wouldn't recommend this to friends or family to stay at based off of my experience

This is hands down one of the best experiences I've had at a hotel in a long time. Shemar was absolutely incredible and thoughtful. He went above and beyond to give us the best hospitality! We are so grateful for his service and for the hotel! It was clean and spacious. Highly recommend.

Staff was super friendly and accommodating

There were no blankets available due to “fully booked” night . I feel like the hotel should have extra of everything . There was no breakfast due to rooms having full kitchen which is stupid bc who is trying to cook on vacation ? There was also not an option to have late check out bc “the hotel was fully booked” the AC loud af , a hot pocket was 10$ in the snack room .

Blinds were broke, couldn’t pull them up. TVS are very outdated and old… remote wouldn’t change the channel. Room was spacious and a nice size.

My room was big and very clean. The hotel staff were extremely helpful and friendly but the location isn’t ideal, as there are a few homeless individuals and recovering drug addicts in the vicinity.

great customer service

Made reservations for 2 days, checked out after the first night… the location is terrible. No parking garage or parking in general, the photos online is NOTHING compared to in person.. the games, pots and pans that online advertise to use while your staying was empty. My dishes were dirty and a note was left that water would be turned out from 8a-5p. Horrible experience

Staff great. Room clean. Okay location.

Could be cleaned better but overall a decent stay

It was clean and the staff were helpful and friendly!

Great place !

The freezer made ice cubes very quickly, and the fridge was very spacious. I believe the description on hotels.com says that they have their own parking. That is not correct. But we were able to find close parking pretty easily. Front desk staff was very helpful with that.

Fine

The room was excellent. Loved the amenities it came with

The area was rough. Wonder if that will get worse.

Everything was as described. All of the staff I interacted with were very polite and helpful. Location is great for access to Inner Harbor, Camden Yards and several food options. Thank you.

It's very clean and the employee's are very kind and respectful

My stay was very comfortable. The hotel was clean and well-maintained, and the staff were friendly and helpful. The location is convenient with shops and restaurants nearby, and it felt family-friendly. The room was quiet, the bed was comfortable, and everything worked properly. The gym was a nice bonus for my daily routine. Overall, I had a pleasant experience and would recommend this hotel for both business and family trips.

Parking was not that good. There was an event in the area and the parking rate changed for all even if you weren’t in town for the event.

Very out dated rooms. Clean but not kept up.

So I booked my stay to be for Friday, September 5th and Saturday, September 6th. I always do this when I go out of town to see a baseball game since I always fly out on a red eye so that way, when I arrive in the morning, I can check in, get my key and go to the room to rest. I arrive at Candlewood on Saturday morning and told the front desk clerk the above scenario. She says that, as I did not check in on Friday (check-in time began at 4 pm yesterday), they could not put me in a room. Per her, this is hotel policy, even though my booking with Hotels.com says these two things about Candlewood: 1. Check in time begins at 4 pm and ends at ANYTIME 2. The room won't be guaranteed until full payment is received. I paid in full when I booked the room on Hotels.com. Thank goodness a nearby Marriott had a room available ASAP. Go with Marriott and not Candlewood or any IHG Hotels & Resorts property (which owns Candlewood). I've never had a problem with these "start the stay on Friday, check in Saturday morning" hotel experiences until now. Sadly, from here on out, I'll have to contact these hotels to put a note in my file about checking in on a Saturday morning.

Clean but smelled inside and out like the rest of downtown Baltimore:( Neighborhood a little sketchy but close to a good grocery store (Streets Market), Walter’s Art Museum (free) and the GW Monument. Also, not too far from the Inner Harbor area.

Good location and stay.

Extremely clean room and facilities. All staff members were very professional & friendly & helpful. Lots of shops, restaurants * cafes around the area became it was by the inner harbor waterfront. Will definitely come again!

Room was nice and clean bathroom and shower were clean also

I wish they made is clearer that they didn’t have a garage

Candlewood Suites was amazing. Everything was clean and extremely comfortable. The entire facility was beautiful. We would stay at Candlewood Suites again.

Finding the place and parking were a challenge. More signage at the street level and telling people which garage is best to park in would be recommended. Overall, I was very happy with the place. It was only about a 15 minute walk to Camden Yards.

Ass

The neighborhood is not safe. The staff was somewhat friendly. Only 1 elevator works. The place looks run down. The shower was horrible. Water pressure is almost non-existent. You need to use a 3 towel system, bath, face and hand.

Inconvenient location, staff is very nice and professional, room is clean, quiet place. Surrounding areas look scary.

Dirty outside-couldn't even tell it that we had arrived if our GPS didn't tell us. It is located less than 1/8 of a mile from a major hospital-ambulance sirens at all hours. Very noisy.

good location. access to nice market and food options.

Friendly staff - clean property

Good location for work and leisure time.

Need an upgrade

Parking is problem, nowhere to sit outside,have to deal with the beggars, everything in walking distance closes early. Not what I expected being advertised as Inner Harbor.

There is no restaurant in the hotel, no garage attached, no hot water. Other than that it was ok

Loved having a full kitchen, very spacious. Felt safe with the key card entry at the lobby. Parking very close by and affordable. $6 for overnight parking. Front desk was friendly. Would stay here again.

Over priced

Cucumber water in lobby was a nice touch

Our room was hot thermostat read 87 when we walked in. Turned air on and didn’t go under 83 we were moved rooms just to have the same issue again. Wouldn’t come back to this location.

Front desk staff was very professional and resourceful

I wasn’t particularly satisfied. Hotel had no hot water, tepid was the best the shower could do. Not great for those of us who enjoy a hot shower to start the day. I also used the laundry area and the dryers were not doing hot air. Just room temperature. Took a long time to dry my clothes. Ended up hanging my shirts in the closet overnight to finish up.

When I arrived, only 1 of my rooms were prepared, and then

It was pleasant

I stay at this property quite frequently and it's always pleasure. The staff super friendly and knowledgeable about the area and always sure that I'm comfortable. Check in/out very easy

Staff was great! Room was quiet and comfortable.

Not the best, but the location was good. My original room did not have working air conditioning and was in terrible condition. Someone tried to force their way into my room to fix the aircon. After two hours it wasn't working and I got my room changed. The conditions of the room were like night and day. The pictures on the website of this hotel are old.

Genuinely the worst place I’ve ever booked on this app. There was no parking even though the listing said as much. The hotel had NO AC the entire time I was there which made our room 90 degrees. The staff was rude and when we asked for some sort of compensation, the manager said he’d comp a night and then LEFT. didn’t even ask for our names or room numbers. Do not waste your time.

Everything was good my only thing was the parking was actually around the corner or down the street still close but not good. The hotel room was nice. Front dest personnel was good.

Great service

The entire place is very basic. Rooms have odd ‘wood’ linoleum flooring and concrete walls. The bed was comfortable and served the purpose for one night.

This may have been a wonderful place to stay however due to an unforseen issue in the city there was no AC at this location upon arrival. The front desk staff was pleasant and very accomidating but stated that the hotel had known of this issue all day with no forseeable day for the fix. Yet knowing this information they did not call people to advise them of the issue resulting in several ANGRY people who couldn't get other accomindations. In my experience it's better to let your clients know the issues right off the bat so they can make other plans prior to all the other hotels being booked up or costing hundreds more than they planned or have.

I had to changed my room several times in order to get a clean room.

One night stay. Staff was friendly room was clean. Ok area

The front staff was rude and unprofessional!

Staff was horrible

Check in was fast

everything

Very satisfied

I didn’t stay here because they didn’t accept my credit cards! I looked up another hotel nearby and stayed there!

Helpful checkin process. Room was a reasonably good condition. Quiet. Good value. Nearby safe parking garage.

The walk from the garage in high humidity kept me in the room the rest of the night. No streaming for TV. SUCKED , no pool. But did enjoy the stay. Room had a lot of extras.

My only qualms were that the dishwasher did beep about every 90 seconds and it took quite an amount of time to figure out how to make it stop, and the ice maker in the freezer wasn’t able to be turned on.

Beautiful hotel would have been even better stay if there was a pool to cool down

The hotel was an excellent value for the money. It was very nice, very inexpensive and a very good location near the harbor and Camden Yard.

Accessibility to the inner harbor and public transportation (if you don’t want to drive or move car).

I will be visiting again very soon!!!!!

The check-in process took upward of 20 minutes. I had only one towel in my room, when requested a new one/more I had to come down stairs and was given ONE. There were roaches in my room. And the room smelled awful. I’ve never stayed at an IHG hotel, and will never stay at one ever again. I checked out and will be doing the rest of my business trip at a Marriott property.

Basically hotel, and it was clean, although the neighborhood is little sketchy

Bravo!

I seen a roach in my room. And check in staff is horrible. Reques

Close to town

Location was great

IHG have the best bedding around. Always a great night sleep. Appreciated the fitness center, Very friendly and helpful front desk staff.

Property was clean and in good condition. Lots of outside noise. Fire trucks, cop cars at night.

We had a great stay. Kadrik was absolutely wonderful helped us with everything. Extremely hard working and very pleasant. We definitely will come back. Thank you

The staff was very accommodating for our situation.

Shower water pressure was horrible and no hot water. Room however was clean and comfortable.

It was a nice place to spend the night. I especially liked the safety aspect, given it was in downtown Baltimore.

My stay was very nice quiet and comfortable. Staff was friendly and helpful.

Service is bad

The staff was helpful, for sure, but the property needs better maintenance and some repairs, such as repainting the bathroom ceiling in my room and increasing the water pressure for the toilet and shower. The elevator doors need to be upgraded. Consider the security at the door, as homeless people often loiter near the hotel door store next door. Additionally, the garbage in my room was not taken out during my entire stay, and the AC made noise. The staff was limited and trying to multitask. Still, more staff should be assigned, especially over a holiday weekend when three festivals were happening, to reduce waiting time at the front desk.

Very nice room, with more than we needed.

Though the accommodations were very well, I was a little concern about the neighborhood in which the property was located. I didn't feel safe exploring the area past a certain time. I had my wife and pet, and I would not let them go out themselves past dark. I know this is nothing you can do about the whole neighborhood, but I wanted to share why I would not be a repeat patronize of your establishment due to those concerns. The room was clean the desk service was very good, and the parking was simple.

No issues.

The property was safe to get in. You either needed a key card or to be buzzed in. There were a large variety of people there, but the property was very quiet. My room was clean very clean upon entry with all the amenities I needed in my room overall this was a convenient stay and I would definitely do it again

It was OK for our purposes. Staff was great, but it's Inner Harbor Baltimore, you can't expect too much at this price level.

Very comfortable and very friendly and helpful staff.

The hot water was an adventure. Ac was loud. Shades didn’t work.

very clean and quiet.

Comfy and enjoyed

Very average - not family friendly.

This is not a top choice hotel.

Waking distance to Camden yards

People working the desk were very personal and kind!!!