Fairfield Inn & Suites by Marriott White Marsh

Quiet setting

Friendly greeting by staff, good breakfast with variety.

Exceptional

Superb

Very good

I enjoyed the gym unfortunately didn’t get out to the pool, but the staff was very friendly and I enjoyed chatting with them from time to time

Very nice and clean hotel

The proximity to my visit locations while in Baltimore. The staff were so helpful. I travel with my sister who is non-ambukatory. Because of this, we travel with a hoya lift. Well, the bed did not allow the hoya to go under the bed since it had the box. So for each day I had to physically lift my sister from and into the bed. This was totally a strain on me and on her. In our wheelchair travel chats, this remains a MAJOR PROBLEM for many. I get why the hotel does not want to have to have housekeepers clean under the bed, but is it not feasible for the wheelchair accessible rooms to provide the opportunity for travelers needing such to have this access in these rooms. It may be only 1 or 2 rooms in smaller hotels. Help us!

The proximity to my visit locations while in Baltimore. The staff were so helpful. I travel with my sister who is non-ambukatory. Because of this, we travel with a hoya lift. Well, the bed did not allow the hoya to go under the bed since it had the box. So for each day I had to physically lift my sister from and into the bed. This was totally a strain on me and on her. In our wheelchair travel chats, this remains a MAJOR PROBLEM for many. I get why the hotel does not want to have to have housekeepers clean under the bed, but is it not feasible for the wheelchair accessible rooms to provide the opportunity for travelers needing such to have this access in these rooms. It may be only 1 or 2 rooms in smaller hotels. Help us!

Perhaps some of my feelings are due to the couple next door who were screaming at each other for an hour (at 10pm!). I called the front desk to complain, and the couple eventually quieted down. It just wasn't a good night.

The room was very nice and clean. Our only issue was the air conditioner was very loud.

There was a lot to choose from on the breakfast buffet and the kitchen kept up nicely with with demand. Without being ask, the cleaning staff removed our dirty towels and replaced them with fresh one. I do believe there was anything to speak of that I didn’t like.

The hotel was clean and breakfast was excellent. The facility was old needs update

The hotel was clean and breakfast was excellent. The facility was old needs update

Everything was great

Room was clean the staff was very helpful. My room key didn’t work the front desk staff helped me out. The breakfast was good having things that accommodate those that don’t eat pork

Very friendly helpful staff. Greeted us right away. Staff for breakfast very friendly and worked so hard to please people and help them. The toaster kept getting jammed and she calmly helped dislodge it. Great variety. We liked the flavored water and cookie when checking in. Numerous snacks if you wanted . Beds were comfortable too. We liked everything

Very friendly helpful staff. Greeted us right away. Staff for breakfast very friendly and worked so hard to please people and help them. The toaster kept getting jammed and she calmly helped dislodge it. Great variety. We liked the flavored water and cookie when checking in. Numerous snacks if you wanted . Beds were comfortable too. We liked everything

When we checked in, the front desk staff accommodated us when we asked to change rooms. Nice breakfast. Easy parking. We would stay here again.

It was an average hotel. It could use some updates such as a higher toilet. Also breakfast eggs were cold and there were no diabetic choices such as sugar free syrup at breakfast . Staff was nice . I’d stay there again if I can’t find another hotel with a better rating.

Exceptional

Breakfast was great!

The breakfast was amazing. I wish the room had a bigger table and sofa bed. Also, there was hair on the shower curtain.

The breakfast was amazing. I wish the room had a bigger table and sofa bed. Also, there was hair on the shower curtain.

We couldn't access the wifi on the fourth floor where we stayed. Also, the pillows were flat and uncomfortable.

Breakfast eas great! Good variety and fresh hot food. We couldn't access the wifi on the fourth floor where we stayed. Also, the pillows were flat and uncomfortable.

As soon as I walked in everything felt fresh and clean. The room was really nice, not anything really special beyond standard but it felt fairly updated and most importantly clean! The staff was very welcoming and friendly, and I loved the breakfast area and the waffle maker. I wish I had a longer stay to check out more of the amenities. I would definitely stay here again.

Pillows are too soft.

Pillows are too soft.

Superb

Fantastic!

Wouldn’t know. We left hotel at 6:45 both days and they don’t start serving breakfast until 7am, which is too late in my opinion, and an hour later than other hotels like Hampton etc. Internet wasn’t working on fourth floor and possibly other. We didn’t have any internet (one bar and couldn’t connect with that on multiple devices) for two night stay. Ran over our monthly allowance on cell phone using mobile hot spot so that will cost us more than just paying a little more for a hotel that has internet. Complained to desk and they said “they saw somewhere there was a problem and they were “fixing it”. I would avoid this hotel if you need to do any work from room. When we complained, I feel that maybe a partial refund of something toward additional stay. So much for their bs Bonvoy program

Breakfast was great..I only ate one morning

The staff was great. The room was very clean and comfortable. The WiFi was spotty. The breakfast fruit was limited.

Exceptional

Great hotel for convenience location , breakfast was great variety to choose from. Cleanliness was awesome beds were very comfortable too ! I am a repeat customer staying at this Fairfield location has always been good

Breakfast was delicious, breakfast staff were friendly, clean and nice!!! Air conditioning in the room worked perfectly- checking in was smooth and hotel staff were fantastic

I travel often and usually start to look for a hotel when I want to end my driving. I was so happy to find this hotel. Every bit of the experience from the time I walked in to check in to the time I left was very very good. The friendly staff, the cleanliness and the service was absolutely wonderful. You will not be disappointed staying here.

Exceptional

Exceptional

Bad

All was great... A comfort for a stressful time

Great location, excellent customer service, quiet, convenient.

Exceptional

Superb

Passable

Clean, comfortable

Clean, comfortable

The breakfast was great. Waffles, eggs, coffee, juices, cereal, oatmeal and much more.. The air conditioner kept the room in a perfect temperature for us. Overall, this hotel was great!!

Superb

Great place to stay

Nice comfortable room, convenient location, friendly staff and it was a great value overall TV didn’t work. Also, would be nice to have warmer lighting in the bathroom

Very good

TV didn’t work. Also, would be nice to have warmer lighting in the bathroom

The mattresses need an update. Water pressure wasn't the greatest. They do have coffee all the time.

Weight scale was broken, first time I have ever stayed Marriott and not got any water when checking in from a long day traveling. The week before we stayed at a double tree by Hilton and they gave us water and fresh baked cookies on arrival and the rate was even better

Staff was very welcoming and helpful. Room staff does excellent job of prepping rooms for prospective guests !! Would revisit next time in the area..

Superb

Overall, everything was amazing N/A

Very good

Overall, everything was amazing ? N/A

Yes

Ty at front desk checking in was exceptional.

Breakfast was very good.

Breakfast

Room temperature controls were great and bed comfier than most.

Location Room was cramped and small. I expected a larger room.

Rooms were pretty musty upon entering. Desk staff was noticeably standoffish. Rooms were nowhere near as cozy as pictured.

My room had ants ( Room 432) it was a king room next to the bride and eventually I was moved to a full or queen double room.

The breakfast was a wonderful

The breakfast was great, and the room was very nice and cool.

Clean comfortable room. Breakfast tasted great.

Respectfully Better breakfast

Clean room , smelled good , friendly staff

The breakfast was fresh, all the staff were friendly and very helpful. My only critique is the shower needs an update, our shower had a huge crack that’s had glue. Everything else was great so we just didn’t feel it was worth requesting a room change or complaint.

It was a great location, off route 95. There were lots of dining options, dine in and take out. The room was clean. Liked the easy step in to the shower even though it was into a tub. It seemed a low sided tub. Liked the gift bag we recieved at check in. The desk clerk we checked in was friendly and helpful. Lots of door slams, elevator noise throughout the night. Pillows were too soft, no support. There was no guide for the TV. Food can be very subjective, but I did not enjoy breakfast.

It was great!!! I would absolutely stay there again. Clean, friendly staff, comfy, quiet…

I came to relax and relax I did. Comfy, quiet, and restful N/A

Hotel was very clean. Quiet. Staff is great friendly. Hotel was overall amazing

Room clean and breakfast has a variety of food items.

Staff was excellent, breakfast was good as well. Just a couple of minor things with our room. Pull out mattress on the couch was falling apart and the window had a small leak.

The shower stall was broken, the liner was to short. The hand held shower sprayer was installed wrong and pointed at the back of the shower and the spout pull only let about half the water go to the shower.

The property and rooms are clean . The staff was very friendly The water in the room/shower didn’t get hot

It was ok

Uncomfortable for the small sofa bed sleeping for 2 people. The room is too small for 4 people. Towels were stained and dirty

Reception and check in by Tyrell was exceptional - treated myself and my spouse as special people. Professionalism was outstanding. Everything was fine..

Clean, nice

Establishment was nice, great service, friendly staff, definitely would stay there again. Highly recommend

Free breakfast Parking late night

Shower couldn't get hot. Walls too thin

Nothing everything outdated Everything

There was a slight musty carpet smell in the room covered by cleaning products. Whenever I tried to brew coffee in the room the power shorted out. The staff was extremely quick in sending maintenance both times. They offered coffee from the lobby. The second time the short happened, the maintenance man replaced the coffee maker. I understand issues can happen and they addressed it with a quickness, so it didn't sour my stay. The freshness of the breakfast buffet was better than I expected. I paid less than other hotels in the area which mattered most to me on this trip, so overall I'm satisfied and would stay here again.

Expedia need to work better with their affiliates. I booked for a room for 5 people and when we got there they said they don't have such room. I paid for 2 nights but did a late checked in the morning after the first night. I requested a cot then and 4 more times after that. We did not get our cot till almost 10 on our last night.

Great stay . Breakfast was very good. Hotel well maintained and staff as excellent

Clean room and helpful staff

Clean facility and great service by the staff from our first greeting! Great options served fresh for breakfast and great location to downtown Baltimore and other areas, especially being right next door to The Ave at White Marsh. Convenience at your fingertips - would definitely stay again!

The room wasnot in good order

Our room was on the top floor, at the end of the hall as we had requested. Unfortunately, there had been a leak in the ceiling, and there was water damage along with sheet rock hanging down from the ceiling. In addition, our TV kept freezing up during any TV show that we tried to watch. When we called the front desk, they told us it was because our room was Farthest away from the router and that the TVs were outdated that they were working on updating them. Which was of no help to us. We were also shocked that they would put us in a room that needed repairs on the Hotel did not seem very full at all. When we checked out, we were told we were going to get some kind of a credit, which we still have not received. So overall, it was not a good experience.

Room was clean and environment was great.

It is my favorite hotel during my stay al Balto/Wash

Yes

A truly “satisfying” guest experience staying at the Fairfield Inn and Suites by Marriot in White Marsh, Maryland.

Rooms were comfortable and clean. Booking was easy as I booked an additional room at the last minute

Location

Everything

The bed was broken and all they said was our bed are old we are getting new ones no discounts or nothing

Spotless hotel, staff was beyond incredible. They have won a customer for llife

Nice staff clean hotel no complaints i have visited on more than once and will continue to do so

Room had a strange old smell and the beds weere not clean at all

Nice spot for a quick overnight stay. Kindly staff.

It was great. Clean, good location, friendly staff.

Breakfast was delicious. Healthy options and well maintained

The front desk gentleman was above excellent. Quickly checked us in early and we didn’t have to sit in our car awaiting a medical appointment. He was friendly and super efficient and went over and above our expectations without even asking. Wow we stay at this hotel a lot and this staff member deserves a raise. Love the personal touch he brought to our recent trip. Thanks

Great!

Checking in was quick. Didn’t have any problems with the room. They had nice Christmas decorations up. Had a grinch theme area with decorations and a hot chocolate station. Even had a Raven themed tree and stockings which was a cute touch. I would definitely stay again. Already planning our next trip back home to Baltimore area.

Loved the hot cocoa Grinch station. And shout out to Tyrell as our night shift check in, who was friendly and helpful. Ty:) very clean, good breakfast, wonderful stay

The welcome bag with water and snack was a total surprise. Great idea and the hot cocoa area nice touch. Little candies and cookies at front desk I enjoyed very much. Definitely will be going back. Thank you

Awesome night attendant checked us in on 12/18 and have a great breakfast in a.m.

Very clean nice very friendly service..

But overall, great staff and clean everything…

Clean room, friendly staff. Breakfast can use improvement.

All of above

Reserve a king size room with living room but was out in just a king size bed room due to availability after reservation

I wish I could send pics

Thank you for a relaxing stay

Great holiday stay

our needs

It was super cozy

Very clean hotel, really professional staff breakfast was great

Great place to stay

Love this place

Thank you!

For spending a littler over 400$ for a room, I wasn't expecting the small defects that stood out when I went in the room. It looked like it was water damage from a room upstairs (the ceiling was damaged); the bathroom tub & wall definitely had stains that made me a little concerned with taking a shower. Overall the services was great!

A good stay overall.

Yes

I have stayed here many times over the last few year this has been the worst experience ever. I left a message for the manager to call me to discuss my concerns. I have not heard back yet! This has been since 10/19… I will not be returning.

Was cool stay

Great breakfast, good location, clean.

I had bug bites after this stay

Tyrell was great during check-in - very friendly and efficient! The breakfast was tasty and nutritious.

Clean and comfortable

The staff was exceptionally helpful and courteous. The surrounding area has wonderful shopping and eateries. My complaint is that the room itself was badly in need of love. The seams of the wallpaper were raised and separating. The tile in the shower enclosure was cracked in several places and poorly repaired.

Great place to stay

THIS PROPERTY IS CARED FOR BY AN EFFICIENT STAFF.

Ok

Parking was easy and secure. Room was clean.

It waa great for the price and at a great location

The corner room 310 was small and very noisy as you could hear the elevator ding every 5 minutes. I am glad we were able to switch rooms. Room 329 was decent, although it had a slight strange odor to the room. Not sure if it was in the air vents, carpet etc. Overall the hotel was clean. I appreciate the cleaning of the room each day.

Great

Convenient access from I-95, several dining options in close proximity

Pleasant experience

Ok

I loved EVERYTHING about this hotel!! We will definitely be back

Carpets in room need to be cleaned with carpet cleaner. Everything else was good

Clean and spacious room with great amenities

The room was as expected, it was clean but smelled a little musty. Overall, I think the building could use some upgrades, but it was comfortable and convenient.

Clean hotel. Breakfast it typical hotel breakfast. Nothing great, just ok. Friendly staff.

As is my usual review and stay at Fairfield Inn and Suites by Marriott, in White Marsh, MD was excellent: friendly staff always with a smile on their face, along with the cleaning crew during the day: very friendly and helpful. Everyone was willing to "go the extra yard" in order to make one's stay memorable.... and a desirable destination to lodge again.

My favorite place to be

The hotel was clean, quiet, well staffed with friendly employees, and there was easy access to major highways in the area.

There was a mouse in my room staring at me!!!

The man that checked us in was so friendly and informative.

Pool was closed. I think online should’ve said seasonal check in advance because we didn’t want to use the pool September. Colder weather makes sense that it’s closed but maybe I missed if it was indoor outdoor but just a double notification for people like me who miss it? Breakfast would’ve been nice if it would’ve been 6 to 10 that extra hour helps since checkout is not till noon

No pool and air conditioning was fine. However people were smoking marijuana and that is all you could smell on the first floor on Thursday night. We are smokers but we don’t do marijuana we smoke cigars and we went outside. The staff was fantastic and so was the service staff.

Tt

Continental breakfast was great. Extremely friendly staff. Very clean and quiet.

It was extremely noisy. Until the wee hours of the morning. When asked to change rooms, I was told that it wasn't noisy. Not sure how one would define it.

My stay at the Fairfield Marriot was nice. The staff was friendly and made checking in a breeze. The room was nice and clean and the area around the hotel was clean.

Excellent staff/customer service. Although rooms are small and sofa mattress needs to be replaced as falling apart and basically just a sheet on springs; hotel and amenities were good.

The morning front desk guy could not find him. Waited for him however he was outside

I love the complimentary food, staff was great shopping area. I new place away from home.

This hotel is the best place to stay at. It is our first and only choice because it is literally central to the highway when we come down to visit our son, close to shopping and resturants that you can even walk. Always our choice and helps that staff is friendly and welcoming and the breakfast is actually good

Very clean and everyone super friendly

The area is really nice convenient to a lot of stores.

Overall wonderful

Location A++++ Cleanliness A++++ comfort A+++ size of room B- (was small) outdoor pool area B- ( my fault,didnt realize it was outdoor),but was neat-they have a huge connect 4 game. Staff friendliness A++ Breakfast A+++

Front desk staff are great! Friendly and helpful! Lobby rugs are worn; couch in our room (217) was very uncomfortable. Overall, worth the cost. Good location!

Check in was easy being that it was prepaid from a promotion with my bank card. Everyone was extremely helpful and friendly during our one night stay. This hotel has curb appeal and is kept in very good condition.

My family arrived late at night after traveling all day for a one night stay before continuing our drive. The area outside the hotel and the whole hotel lobby smelled like marijuana. The desk staff was friendly and the room was clean. The sofa bed wasn't made and we had to make it ourselves, which was kind of annoying. Breakfast was OK, on par with other free breakfasts.

Hotel is clean and quiet. It is in a great location, easily accessible from I-95/I-695 and close to shopping. Room showed signs of wear and could use an update. We were in town to move our daughter into college apt so it was perfect for our needs.

The staff was nice. I asked for my room to be cleaned and it was done on the next day. The day we arrived the property was pitch black, no lights.

Very clean property and rooms. Staff is friendly. Breakfast is a full Breakfast and is good.

I reserved a suite and K bed to share with my partner for the night. The fire alarm in the suite was goin off and noone could figure out how to stop it so they moved the room. No other suites available. No other K beds available. I had to take a cheap room with Q beds...that were small Q size beds. They initially tried to charge an EXTRA $50 for the room after assuring me the night was comped, which was obv unacceptable. Then Hotel.com had way too many people telling me different things. After spending nearly 4 hours between phone calls, emails and live chat, I finally had the fees refunded. Major headache.

Hotel is clean… room was clean & quiet. All linens were clean, and in ample supply. Lots of nice pillows. However, the mattresses were uncomfortable and too firm. So, woke up with a back ache. Furniture needs replacing. Breakfast was not very good, But.. the lemon water at the service desk was very good and refreshing! Convenient to several nice restaurants and shopping mall.

Ordered a King size bed room but they didn’t have it available when we checked in only 2 queen beds

Comfortable clean free parking

Wonderful

Great Hotel, wonderful stay and experience, nice and polite staff and accommodations, all appliances in great working condition, extra lines provided and working ac unit, I look forwqrr to returning in the future!

Close to shopping and eateries!

Great room

It was a beautiful hotel - super fun sitting area/lobby. Very quiet and peaceful experience.

Location is very very good but the customer service the room is too dirty. The shower is dirty but the hotel is they need a renovation. The elevator is like scaring as bad.

Bathroom toilet seat had crusty stain on it. AC leaked and soaked the carpet for all the days we were there. No maintenance came or room change offered.

Check in was complicated, only complaint. Enjoyed the stay

Everything with the exception of the actual beds was good. The beds in my room were sunk in the middle and lumpy. I had two queen beds and both were that way.

Our mattress was horrible.. completely sunken in on the pull couch and one of the queen beds.. we asked for a replacement mattress they brought us a comforter. Worst night sleep

There was a spider on the bed. Otherwise the stay was satisfactory with staff very friendly

Hotel had great amenities and was very clean. Staff was super friendly and helpful to what they could handle. Only reason for 4 stars is the toilet seat in our room was loose and a potty training toddler kept pinching themselves on it because a bolt was broken.

Check in took a few extra minutes since there was only one staff member and several checking in.

The old TV should be replaced and properly mounted on the wall.

My childhood friend and I totally enjoyed ourselves. The hotel was immaculate. The only problem was my friend’s bed was squeaking and we had a good laugh about it, especially since my bed didn’t make noise. The complimentary breakfast was delicious. The staff was very polite and friendly.

Rooms smelled horrible like tooten eggs i had to by candles and air freshner and car air freshners to hang around the room to keep the smell tolerable the sheets were dirty and the gentleman at the front desk threatened to cancel my reservation because i asked for another room

Great location friendly staff

Everything was great except for the room next to us… they came the second day we were there and kept us up all night with loud music and yelling and slamming of door over and over, a fight and loud argument broke in the morning after we came back from breakfast honestly the hotel great but why do yall even allow teeneagers party at this hotel like that? Threw me off and we checked out a few hours later.

Attentive staff, easily accessible. Very clean.

Didn't have the room we booked, the room we got had baking soda on the bed and the floor was soaked in something. The bed was basically like sleeping on a box spring. Breakfast was gross.

Cleanliness, comfort, and extra towels without a hassle. A woman came up and helped me with the TV.

Exercise room and free breakfast

Great

Room was nice. Clean. No bags in trashcans but that was kind of on them I guess. Bed was not very comfortable at all. Could feel springs.

Staff was amazing Especially Tyro Dining and lounging areas need new furniture room clean, beds comfortable

It was a really clean and spacious room.

Great staff!

Receptionist was very welcoming and accommodating

Clean and comfortable

Very good as far as cleanliness. Breakfast is decent. Always coffee available!! Beds are not comfortable. Something wrong with mattresses. Feels like it’s the box spring only. But I keep staying there

Staff is nice. Place is clean. Location was convenient.

Very nice, excellent room, love the check out at 12:00 PM

Please do NOT book here. Beds are 17 years old (we checked the tags) and management has no plans to replace them. Really didn’t sleep well the entire stay as a result. You just cave in and the tv barely works. :( When we spoke to the front desk, they said there was nothing they could do. I will not be recommending this to anyone I know.

It was great.

Decent place, a little pricey but safe and was in a good area for access to highways and food with ease. Staff was polite. Just worn rooms and beds. Overall decent for a quick weekend trip

Well there wasn’t no black out curtains so the room got lit up when the sun came up. And the price of a soda or candy bar were even more than at a biker rally.

Enjoyed my second stay at this hotel. Looking forward to staying there again in the future.

Worked well for the family

Two night stay was good

Fantastic just didn’t like room so close to elevator I can hear it every time someone gets on other than that. Everything was perfect.

Everything was good but breakfast was very basic . We stayed 5 days same breakfast served each day . And sometimes runs out every thing within serving hours.

It took the front desk 30 mins to get us checked in. They didn’t know their credit card portal was down and kept telling us our cc declined. They finally gave us a room after speaking with our bank that it wasn’t our cc. Then the room they gave us had a horrible body odor smell, they changed our room only to smell like insect repellent which we initially ignored because we had to run out. Upon return at night we noticed that our room was infested with ants. It was too late to call someone since we only had 3 hours to sleep and before we headed for the airport. Called after leaving early in the morning and the receptionist said there were no managers on staff. Utterly disgusting and disappointed.

The service was incredibly friendly and the place is beautiful.

Tyrell was very hospitable and resourceful on navigating through Maryland as visitors. Thank you very much for your kindness!

Nothing specific

I appreciate that!!

Every thing good but doesn’t match Fairfield inn other properties

The customer service team was outstanding.

.

Excellent stay.

always a pleasure

It's a nice place

Very friendly staff

It was very clean

Rooms were good except we did not get suites for the 2 out of 3 rooms we booked. But they did of us double queen in its place.

I had a very nice stay with no issues. My room was maintained every day which is rare nowadays. Dining options are near by. The breakfast was very good and replenished often.

I called the front desk about the television not working and was told he was busy and I should reboot the tv. I advised him I’m here for a stay not tech support. He said he would call back when he wasn’t busy and never called back. The tub was not clean. The room smelled like cigarettes for it to be nonsmoking.

Comfortable. Breakfast items often missing or not replenished in a timely manner. Front staff wonderful. Room crew grea

No loud noises. Fixed problem with toilet at 11:30 pm immediately. Convenient to shopping and restaurants. Friendly staff.

Fairfield Inn and Suites by Marriott (White Marsh, MD) was a very "easy" and satisfying lodging experience (for 2 nights). The staff at the front desk were very friendly/cordial and a joy to interact with. When I requested to stay about an hour after check-out time (12 noon) to get a bite to eat before traveling back to New Jersey, hotel employee smiled and told me that "it wouldn't be a problem". (Happy and satisfied to hear that response.) The rooms were well-kept and very clean. The bathroom was very spacious, and the room was spacious enough. TV worked well and was easy to access, on the remote, the TV's guide of programs. The King-size bed was very comfortable, along with its pillows. I enjoyed my 2-day stay, and am looking forward to re-visiting and staying at this hotel in the near future.

staff needs to be more friendly

Wasn’t professional

The property was in a great location near lots of Transportation but it was quiet and I couldn't hear any traffic noise. Everybody I came in contact with was courteous and friendly and the breakfast was really good the coffee was great.

The staff were exceptional!

Overnight.. comfortable stay.. easy highway access. Dining and shopping option excellent