Home2 Suites by Hilton Baltimore/White Marsh

I will stay here again

Room very nice, Staff very pleasant, Breakfast only so-so.

We love staying here!

The suite i had was nice i loved how spacious it was and best of all it wasn’t expensive

Room was a bit smaller than the picture. Other than that, the staff was great the facility was very nice. Minutes from food and shopping. And if safety is high on your list , I'll just say that , I felt very safe inside and outside of the building.

Good

When I finally got into a okay room on my last night there I didn't like having to keep switching rooms it was always something wrong also the price was not what y'all said also they said that y'all would reimburse me they said they changed it to 139 a night but on their end they couldn't change it because it's don't through a third party and I need to contact y'all so that y'all can take care of it and this was terrible and wayyyy to much my daughter couldn't even enjoy her birthday

The staff was very dismissive upon check in and also when asked for hotel room items such as blankets. I asked to speak to the manager he called and said the blankets would be put in the room as we speak and when we arrived back to the room they were not. Extremely rude staff! 10 of 10 do not recommend!

Room was dirty and had stains on sheets and walls and hair in sick and in shower as well on shower head

Exceptional

Really have nothing negative to say.

Staff was friendly and helpful and loved the size of our room. Really have nothing negative to say.

Just an all around beautiful facility that was extremely clean and a staff that didn't miss.

Great, family -friendly hotel in a convenient location. The elevators were a bit rumbly, but the rooms were clean and the beds were comfortable. I especially appreciated the good water pressure and hot water in the shower. Generally, it was pretty quiet. Breakfast was superb with lots of options.The desk clerk when we checked in obviously did not want to be on shift, but the other staff we interacted with were friendly.

Superb

All was well, second time and most likely again👍

Perfect for our family of 5.

The room is nice with full fridge and cookware provided I just wish it had a stove

The staff was super helpful when you needed something. The building is older and shows some wear on the carpets and furniture. The plugs next to the night stand didn’t work for charging which was annoying and we had to charge our phones across the room. The pool had junk at the bottom of it and looked like it needed to be cleaned. The rooms were clean and breakfast was decent for complimentary.

Nice place to stay for a couple of nights. Some window shades and sliding door did not work properly. Staff was very good!

The room was very large and spacious. Bathroom beautiful. Sadly, the toilet ran and ran. Service came up twice but was unable to fix the problem. Had to take turning the water to the toilet on and off, a bit annoying.

The staff was very nice and helpful and cleanliness of the breakfast area

We had a very nice stay. The staff was friendly and helpful. It was clean. The breakfast buffet was very good! The pool was enjoyable

Exceptional

One elevator wasn't working and the other was very loud and jerky.

Staff was super kind and accommodating. Always had coffee available at the front.

Breakfast was good but finished early. I wish it went a little later in the morning. I liked most things at the hotel.

Breakfast was good but finished early. I wish it went a little later in the morning. I liked most things at the hotel.

I never got my security deposit back

I never got my security deposit back

Exceptional

Room was clean but

Exceptional

The rooms are spacious and very nice. The price is acceptable, but climbing higher, close to getting out of my range. The location in White Marsh, MD is very good for me on my trips to Baltimore. I would recommend this hotel while the price is still acceptable.

Timothy was very helpful. They are very compasionate to your fur babies. We met other fur baby parents. The breakfast was extroidinary. We enjoy staying there wben we travel. Eugene and Stephanie

Very good

The free breakfast was good and the room was very clean. The front desk person was great too.

The free breakfast was good and the room was very clean. The front desk person was great too.

Was great

Had a pleasant stay at Home2Suites by Hilton Baltimore/White Marsh Maryland. The room was large and clean with a kitchenette area. The amenities were good. They gave what they needed to give. Also impressive was the continental breakfast. The food was good with enough options. Also appreciated that there was always fruit available through out the day. The Guest Service Manger went above and beyond to ensure that I had a pleasant stay at the property. His polite, professional and upbeat demeanor was the cherry on top. Would recommend this property for to any one needing a recommendation in the Baltimore/White Marsh Maryland area. Thanks to Timothy and Ted for making my stay at the Home2Suites by Hilton awesome!

The microwave in my room did not work and when I called a few days ago before my stay, a staff member was very nasty. I had a simple question and she showed no patience or compassion.

Loved the modern breakfast setup & variety. The pool was great & staff was friendly. Our room was a great size but we had trouble using the electronic curtains. The breakfast hours on Expedia differ from the actual Hilton hours. That should be fixed as we didn’t get to have breakfast before checking out due to the discrepancy.

Exceptional

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The property was clean and well maintained. Staff were friendly and welcoming. Breakfast was fresh. The pool was a great hangout place with the kids. My family enjoyed themselves and I was happy to relax.

I didn't eat at the property.

Breakfast was nice

Staff were receptive and courteous

I stayed with my family for 1 day and we had a great experience. Staffs were polite and attentive, breakfast was delicious and a lot of options. In addition to this, we loved how there were many restaurants nearby. I definitely recommend this hotel and I would visit again.

.

Have one complaint. The receptionist at the front desk, Asian women was very NONCHALANT, SNOBBY and ARROGANT! As we know that the rooms there are not cheap, so I would have loved to experience professionalism from the receptionist when checking in. Therefore, I WILL NOT be coming back to that hotel again!

Very friendly staff.

Our stay was pretty good. The free breakfast was really good, the pool area was nice and the room was pretty nice as well. No complaints

Breakfast was a step above the norm, easy off art 95 for travelers. will stay here again !

System was down wasn’t able to check in properly…. But overall it was nice and clean

Room was clean and spacious. The gentleman at the front desk was very customer service focused and welcoming. He offered food recommendations and even ask the next morning how was the dinner. Breakfast was what you would expect.

They must of put everything on the same wing. Loud and just out of control . Horrible

I stayed one night of he cleanliness of the room, The toilet seat needs changed, I checked out the night before due to weather conditions. The front desk clerk didn’t ask how was my stay or the concern of my early check out.

Room was spotless

Yes

The staff was great! We were a little bummed, of course the first night we weren’t able to use the pool. With kids that’s the whole reason I choose which hotel in the first place. But they were very quick to get it up and running the second night we were there, even though it was freezing.

Didn’t have no complaints

Yes

The room layout was very good. Like it was done by someone who actually traveled a lot. Nice small kitchen. Lots of counter space. Several hooks in bathroom. Counter space in bathroom.

Polite staff, large spacious rooms!

yes

The room was spacious and clean. It did show some wear and tear. The staff was courteous without being overly available.

Wonderful stay each time I visit. The room is always super clean, staff is always so helpful and nice. I personally stay because of all the amenities they have. Parking is convenient, the area itself is convenient because of the stores. I think this is by far my favorite hotel.

It was so loud felt like a frat house people working on their car

Decent room, comfortable bed and pillows, decent pillows. Some furnishings show a lot of wear and tear. Shower good. Tissues, toilet paper and towels were awful - very rough/hard. B’fast layout very poor flow with long line (one-way), food choices decent. Checkin fella (Javon) had great customer service skills.

The staff was very courteous, the rooms are comfortable, all appliances and kitchenware were in working condition. The rooms were clean. An extended thank you to Ahmed for his professional service and hospitality. We will definitely return.

Cleanliness, friendly staff. Spacious room. Great breakfast.

Yes

All the above rooms clean staff very polite

All good

Friendly and clean

Shade in room was dirty and didn't stay up. Temp was too warm and couldn't be adjusted. Staff was nice. Breakfast just okay. Bathroom was clean and well lit but room was dark. Just found out we were charged for parking which doesn't make me happy!

The room looked newly painted and cleaned.

Great helpful staff. Loved the suite. Would stay again.

Check in was easy, hotel looked clean and organized immediately walking in, and every staff member greeted us with a smile. Room was huge, offered everything from a small kitchen, couch with a ton of room, and a great powerful shower head. The bed was not as soft as other hotel beds I’ve experienced but it wasn’t horrible. The complimentary breakfast is a typical breakfast buffet but it was nice to see different hot items on the two mornings we were there. I loved the free coffee available all day and the fruit infused complimentary water was delicious! Would definitely recommend and plan to stay again when visiting family.

Very friendly staff and clean, updated rooms

Room was clean

Clean room, friendly staff, amenities, and location.

Staff was great and the room was clean. Hotel was a bit noisy at time with many long term guests with children. Common area were often crowded.

I did not get to complete my stay due to a death in the family. Timothy assisted us in our cancellation and was able to make sure everything went smoothly! I will definitely stay here in the future due to his prompt service and understanding.

The room was clean and the staff was great

Excellent all around

Great room, amazing staff, beautiful hotel

Clean and staff was nice

The heater didn’t work, sent in a repairman, little English. Eventually, got to change a room. The new room on the 4th floor, same spacious and nice as the original one and quieter. We enjoyed the stay. The breakfast was good too.

The staff was amazing. They made is feel at home and were yjere for whatever we needed.

Great stay!

Clean rooms staff very nice

Nice size room and clean. Makes it comfortable like your at home with sofa and kitchen.

Pool was dirty. Toilet was broke

At this point I need my stay to be free or another free visit.. I called yesterday a double checked about this hotel and what it offered for 1 the staff is very nonchalant about the problems at the hotel they didn't even offer accommodations for this huge inconvenience. My family just drove 9 hours to this hotel and wanted to relax at a pool that's why we. Called and checked all week we arrive today to the staff smiling as they tell my daughter on her BIRTHDAY she can't even relax by the pool .. why wasn't a notice sent out to guest they literally told us after they charged my card THAT IS SOMETHING YOU TELL GUEST IMMEDIATELY. Not after you secure the payment. I've worked at the sagamore Pendry for 4 years and the Hilton is giving the likes of a motel 6 very disappointing. There are young kids running around 10pm playing ding ding ditch on guest rooms , very loud place to stay not quite or comfortable at all. The water in our room ran brown so we couldn’t do simple things like brush our teeth or shower. They gave us water bottles and said maintenance was working on it . I wake up at 4am and there are mice running down the halls, me and another guest got on the elevator and it felt like I would break any moment. I have my lawyer contacting management now this is ridiculously unprofessional and sorry Hilton will not be getting my business, my family business or my clients business anytime in the future. Hilton has literally ruined my family vacation and my daughters birthday

Front seat host was amazing

Everything was great!!!

Great rates!

Rooms are spacious and clean.

You could smell weed and smoke in part of a hallway. Guests were smoking near entryways and throughout parking lot as well. Every trip in the elevator reeked from other smokers of both kinds. Surfaces in rooms could be cleaner. Staff was great and very helpful

It’s Super Clean

I was also charged $298 from a completely different card after being charged from the card that I had used to check in with no reasonable justification. Front desk was saying something different while their customer service was saying something completely different which made them sound so disorganized and fraudulent to me. Painfully I couldn’t get the charge refunded. I will never be back here again.

The breakfast staff needs improvement and proper food safety training.

Price and availability was a positive. They can work on comfort: bedding, and furniture.

My family and I loved this hotel. We are able to get a room with three beds so the kids don't have to share. The room was immaculately clean. Staff was very friendly. Free breakfast was delicious with something for everyone. We will definitely stay here again when we travel through the area.

The elevator was broken

Clean

Enjoyed my stay .

Very dated and worn, sofa had rips in it. The carpet smelled like urine and funk. It was not a better Home 2 Suites.

We all had a wonderful experience at Home2Suites. The only issue we had is if you are not using MAPS on your Apple phone, and using android or your Chrysler Pacifica gps, it will take you pass the entrance into the hotel, and take you back out to the highway. Their sign is kind of hidden and can easily pass the entrance.

Rooms are spacious!! Kitchenette is fully equipped and has a full size refrigerator!! Love it!!

N/a

I really enjoyed my stay

In the room, carpet was a little funky, beds were just average, powered curtains were old and breaking and hard to control with the switches. The bathroom sink drain kept closing and wouldn't drain easily so luckily there was another sink in the kitchen area The pool was kind of gross and murky, and it was annoying that we couldn't access the pool with our room keys and had to ask for access at the front desk

No key

Hand Sanitizer bottles are everywhere but none of them have been working. They charged me for the free parking which was included in the booking. The swimming pool was closed the whole weekend for maintenance. Housekeeping every other day.

Overall stay was good.

Buenas instalaciones Habitaciones amplias Desayuno muy variado y bieno

Disgusting cross-contamination of food utensils esp for those with pork allergies..

Amazing, comfy and the breakfast options was fantastic for everyone including my picky grandson

Great stay will come back

First 2 nights i had really noisy people in the next room that kept me and my toddler granddaughter awake. I made a complaint and i would of liked it if they switched my room but they did not. I decided to return Sunday after not feeling well and i was supposed to leave and had to switch rooms due to a bad television and i was soooo tired with a 1 year old and above all i was told i had to have my card physically present and could not use it on my phone after i called and asked if i could use my credit card as tap to oay with phone . Traveled 4 hours and was then told i could not. Imaging if i did not have a backup. This really pissed me off. My experience here now that i think about it was really crappy

Satisfied

Clean close to stores, clean and friendly staff

The studio was very clean, very nice however we were in the second floor and can hear the music from the lobby, all night lo g

great

Initially, I was a little disappointed because the hotel was not able to give me the room that I requested and I had to settle for a king bed rather than 2 queen beds. Once I arrived there the front desk manager was extremely accommodating, very professional and extremely kind. When I arrived at my room I was quite pleased with the condition of the room and the amenities that were available to me. The only problem that I encountered with the room was the television. It was not working properly but I had access to Netflix and that sufficed for the evening. I would definitely use the hotel again if need be I am quite appreciative of the manager and the services that he provided to me. The breakfast that was provided for free was also a plus.

Friendly staff and good breakfast

Front desk was friendly and rooms were clean. Beds were comfortable and the only thing I would say is the bedding could be updated…..one pillowcase was actually sewed where there was a whole.

Just a quick overnight trip but it was comfortable and the breakfast was great. Will be back.

I didn't liked the surprise of 75 dollars for my dog

I would like to Thank the manager Tim for accommodating us and being super kind! My family truly appreciates it! I also want to thank Javon too! May God bless you guys!

We loved the hotel, but the only reason we stayed was just to go swimming. It was my gift to my son on his 11th birthday. to stay the night to swim after his soccer game..BUT I know things happen. Someone got sick and the pool and they had to close it for that day and the next day.. I asked if we could be compensated by getting a one day pass to come to the pool. Front desk said it was not allowed. So for that I was disappointed and my kids were very sad as this was in january.

A three night stay needed a bit more space and these suites were wonderful! Our room was clean, bed was comfortable, wifi worked well and the staff at the front desk was excellent. We had to have maintenance up for a TV issue and he was very nice and helpful in spite of a language barrier. Breakfast was ample with good variety and well tended by hotel staff. I am a Hilton Honors member, but booked via Expedia out of convenience, yet they were able to include points on my account. I believe there was a parking charge that I did not know about but it wasn't outrageous. We didn't use pool, fitness or other amenities and the weather was not conducive to using the patio area, but it looked very inviting. It was a great stay and I would definitely go back.

Judy, the front desk receptionist, was absolutely wonderful. She was professional, courteous, and efficient. Honestly, she should be commended for her work ethic. She answered all my questions and offered suggestions that really made my stay wonderful. I will come back to this hotel specifically because of the way Judy made me feel—valued.

great location

I was charged for parking when there is any notice in my booking that there was a parking fee.

Conveniently located

Ptoperty was average. They should not put a hold on anyones credit card without a valid reason.

Our room was a tad bit musky (couldn’t get the smell out every time we entered the room), however the rooms are very spacious - which was perfect for a long stay with family of 4. You can do everything onsite (exercise, dine, and do laundry)! The hotel location is very convenient - right off the freeway and close to the mall. I would stay here again because of so many amenities it has. Maybe next time, I’ll have better luck with my room not smelling the way it did.

Thank you, we enjoyed our stay! The breakfast was good, the facilities were clean. Thank you for being pet friendly as well.

Terrible couldn’t even get extra towels or new ones

My third stay and it was very good and pleasant. Tidy place with a good free breakfast

Tim was amazing! Made my family and i feel very welcomed. Hotel was very clean and spacious.

experience was marvelous

I didn’t stay i checked out Saturday the heat wasn’t working the room was so cold. I just went home didn’t want to go through the hassle of packing all my stuff and moving to another room i just packed my stuff and left and went to another hotel.

The pool is small but very nice. The fitness room was great. Our room was very spacious for 6 people. 2 queens and a pull out sofa. (one little minor note: one of the electronic blinds for the windows didn't work; but it didn't bother us too much and we didn't ask them to fix it or change rooms). Great stay

NA

Great

Staff was rude and insensitive

could not make the trip. Thought my expedia travelers insurance would pay but to many exclusions. Never buy that again.

Had to walk around the curb with the luggage mover as there was a curb in the way. Very inconvenient

Clean

24 hour gym, full fridge, real nice play to stay

The continental breakfast was above and beyond as well. Great food to start the day.

One thing I hate is not keeping up with website AND being nickle and dimed. This hotel is located on its own property, off any main roads, not near an airport----yet they have instituted a parking fee of just over $3.00. Website still said free parking, when I showed that to them, they tried to make excuses----someone else listening in said not to charge it. Not the money----the point.

Wonderful staff. Very friendly and courteous as well. Breakfast wasn't bad at all. I will stay again when I visit Baltimore. As a matter of fact, I will make it my favorite place to stay whenever I visit the city.

Staff was great. Heater not so great. Wall lamp hanging down getting ready to fall off.

The room is clean and spacious!

I have stayed with Home 2 Suite before and both times my expectations were exceeded. My family and I will for sure stay again.

The staff was amazing and very friendly. The room very neat and spacious

Clean & friendly

The property was nice and so were the staff

Property was very clean and neat my kids loved it. Very spacious. Staff was nice and breakfast was great. Thumbs up

Do not recommend staying here. Good price but numerous things about the room were unsatisfactory. Tv did not work, heating system was either too hot or had to turn off, beds ( mattresses and pillows very worn out) tear with duct tape over it on headboard, lock on door broken, dispenser in bathroom for conditioner was empty.

Great hotel experience! Room, pool, and common areas were clean. Great customer service with easy check-in and check-out. Will be returning to this hotel.

Super cute and clean

Very pet friendly

Water pressure not great, could never get shower any hotter than barely warm.

Entered a cold room that took 45 min. too reach a comfortable temp. TV needed to have maintenance look at it. So first hour after we had no t.v.. No direct heat for bathroom.

The rooms are always clean. Very little noise or disturbance, a very nice place to stay. Prices are a little high

The services was great I will come back to visit the hotel again

elevators scary.. room had to be switched because of cleanliness.. not the best experience

One of the best pet friendly hotels I’ve stayed at. The rooms were clean. The pool area was well kept. I would stay again.

Friendly staff.

Everything was great

I found the personnel and hotel very unpleasant.

Property was ok. Pretty clean. Not happy with the $75 pet fee. Absolutely ridiculous!! Would not have come here if I knew that! 😣

Perfect

Nothing special

I had to stay here three times. Each time it was worse. Rooms are very damp. We had to run the AC as it was hot outside / inside. AC produces damp cold air. Towels would not dry. It was do damp my medication began sticking to my pill box. I ended up getting sick as my asthma was severely aggravated. HVAC in the third floor hallway doesn’t work either. Bad behavior also lives here. Doors banging, loud guests that don’t respect that it’s after hours and people want to sleep, seem to gravitate to this place. We had to call the reception desk numerous times to have this addressed. The carpet in all three rooms I stayed in was very dirty. Clean white socks were grey in the bottoms from walking in the room almost immediately.

Nice place to stay

It was wonderful. Everyone was so accomodating.

The breakfast was sparse, not very many choices. The room had no fan. Neither in the bathroom or any room

Clean odor-free suite. Comfortable and very enjoyable.

My preferred stay in the area.

Clean. Courteous staff. Close to conveniences. Quiet room. Spacious. Quick easy check-in and check-out. Booked through expedia.

The hotel was comfortable, and the pool area was great. They were very helpful with guests visiting and very pet friendly! Room provided everything we needed and then some. Will be back!

The property was hidden a bit behind a winding entrance off of the highway. The staff was friendly and accommodating. The room was clean but some of the features such as the automatic blinds were not operable. Overall it was a pleasant stay.

Water leak caused a pipe repair on 9/11. From that point on the hot water seemed limited.

Room was excellent and clean.