Holiday Inn Express and Suites Broomfield by IHG
About Holiday Inn Express and Suites Broomfield by IHG
Located in Broomfield, Holiday Inn Express & Suites Broomfield by IHG provides air-conditioned rooms with free WiFi. Featuring luggage storage space, this property also provides guests with a sun terrace. Colorado Convention Center is 19 miles from the hotel and Pepsi Center is 19 miles away. Guest rooms in the hotel are equipped with a flat-screen TV. Guests at Holiday Inn Express & Suites Broomfield by IHG can enjoy a continental breakfast. The accommodation offers 2-star accommodations with an indoor pool, fitness center and hot tub. Free private parking and a business center are available, as well as a 24-hour front desk. University of Colorado at Boulder is 10 miles from Holiday Inn Express & Suites Broomfield by IHG, while Union Station is 18 miles away. Denver International Airport is 28 miles from the property.
Amenities
- 24-hour front desk
- Meeting space
- Fitness center
- On-site dining
- Café / coffee shop
- Business center
- Express check-in / check-out
- Dry cleaning
- Self-service laundry
- Luggage storage
- Multilingual staff
- Full kitchen / kitchenette
- In-room refrigerator
- Pool
- Spa / sauna
- Wheelchair accessible
- Smoke-free property
- Air conditioning
- Elevator
- In-room safe
Reviews
The hotel reviews indicate a mix of positive and negative experiences. Guests generally appreciate the cleanliness, comfortable beds, and friendly staff, but there are recurring complaints about maintenance issues, breakfast quality, and unexpected charges.
- Cleanliness
- Comfortable beds
- Maintenance issues
- Breakfast quality
- 5/5
Free breakfast everyday, nice hotel, friendly staff!
- 4/5
Room and halls were clean, and it was quiet. Would’ve been nice if the pool was clean, though.
- 5/5
My experience at this property was perfect. I believe her name was Lauren - she allowed me to check in a little earlier than she 3pm check in. I flew in early from Dallas. After exploring downtown Denver and getting totally lost in the city I was ready to settle down. She was very sweet and gave me the best room. I had a corner room on the 4th floor facing the mountains. The room was very clean and spacious. The breakfast was great, just wish they had bacon some mornings lol. Overall the property was awesome! Would definitely recommend.
- 5/5
Hot tub was down some of my staff. Make people are aware they need to book through you and not a 3rd party to get rewards
- 1/5
The staff at the front desk was not professional and seems like green.
- 4/5
It was ok. The a/c felt.good.on the hot day!
- 4/5
The king room was spacious and comfortable. Everything was immaculately clean with the exception of the pool, which was greenish and too cloudy to see beyond the second step. I had looked forward to swimming, but I did not because it looked so dirty. The hot tub was out of order. There were good hot breakfast choices, including hot cinnamon rolls. Yum! The staff were friendly and very helpful, especially with a wifi problem I had.
- 5/5
It was central to our activities in the area..very quiet.
- 5/5
Close to everything, affordable and comfortable N/a
- 5/5
Close to everything, affordable and comfortable N/a
- 3/5
Room was nice Pool was super cold and murky. I was disappointed to see the hot tub was out of order since that was one of the big selling points for me booking that particular hotel.
- 3/5
Room was nice Pool was super cold and murky. I was disappointed to see the hot tub was out of order since that was one of the big selling points for me booking that particular hotel.
- 5/5
Excellent
- 3.5/5
Good
- 5/5
Clean room, great breakfast, accommodating front desk.
- 5/5
Everything is great. Had a wonderful stay with
- 5/5
Very clean room and staff was friendly and helpful.
- 2/5
Appeared to be understaffed. One day I didn’t even get my bed made and room cleaned . I asked for a coffee pot . It did not work . I asked for someone to help one day one and no one ever did . Had to go to front desk to ask for toilet paper. Was told they could not leave as they were the only one on the premises
- 4/5
Very good
- 4/5
The day we arrived the girl at the front desk was extremely friendly and helpful. The second day that lady was very helpful as well. I was impressed with how kind they both were along with willing to give us extra washcloths. The breakfast...the pancake machine wasn't working correctly and we, along with some other people, let the staff know but it didn't really still work. The second day my husband dropped a serving spoon and I went to give it to the ladies in the food area...one lady was eating straight off the tray, no gloves on, some of the potatoes. I was fine with her eating the potatoes, but straight from the tray that was then brought out to serve people did not seem very hygienic.
- 4/5
The day we arrived the girl at the front desk was extremely friendly and helpful. The second day that lady was very helpful as well. I was impressed with how kind they both were along with willing to give us extra washcloths. The breakfast...the pancake machine wasn't working correctly and we, along with some other people, let the staff know but it didn't really still work. The second day my husband dropped a serving spoon and I went to give it to the ladies in the food area...one lady was eating straight off the tray, no gloves on, some of the potatoes. I was fine with her eating the potatoes, but straight from the tray that was then brought out to serve people did not seem very hygienic.
- 5/5
Great place - stayed 10 days for business.
- 4.5/5
Loved the shower and the bed! Wanted to take them home with me! I thought the breakfast could have had more variety from day to day.
- 4.5/5
I thought the breakfast could have had more variety from day to day.
- 5/5
Clean room, nice staff
- 3/5
Front desk staff great Location great Bed great Housekeeping did not clean room two days we were there
- 3/5
Location great Bed great Housekeeping did not clean room two days we were there
- 4/5
Good location for where we were going and not too busy.
- 4/5
Friendly helpful staff. Breakfast was the typical for this type of hotel--decent variety of cereals, fruit, yogurt, breads, and pre-made omellets The hotel did not have daily ( or any?) servicing of the room unless you specifically request it.
- 4/5
Friendly helpful staff. Breakfast was the typical for this type of hotel--decent variety of cereals, fruit, yogurt, breads, and pre-made omellets The hotel did not have daily ( or any?) servicing of the room unless you specifically request it.
- 1/5
Room 113 was smelly, poorly cleaned, and had soiled pillows. There wasn’t a chair to sit in at the desk, so had to move the lounge and use that. A large light fixture over the lounge was not secured to the wall and looked as if it was about to fall. If it weren’t for other members of my party in other rooms at this hotel, I would’ve checked out and found another cleaner hotel to stay at. Pictures are available upon request.
- 5/5
Exceptional
- 3/5
Hot tub was broke. The whole time
- 4/5
Very good
- 5/5
Clean and quiet, good sleep, highly recommend
- 4.5/5
Everything was awesome... super friendly and clean. Hot tub was not working during our visit. As professional athletes, this is an important recovery tool. We were in town for an event. This was one of the main reasons we booked here.
- 5/5
I love the location and the price point at the moment. The room is spacious and clean. The only downside is that they put me right next to a group of students traveling together. The group of students were exciting (as they should be). I just wish I was put in a room away from them. But other than that, everything is fine!
- 5/5
I love the location and the price point at the moment. The room is spacious and clean. The only downside is that they put me right next to a group of students traveling together. The group of students were exciting (as they should be). I just wish I was put in a room away from them. But other than that, everything is fine!
- 5/5
Room was clean and comfortable for our family roadtrip stop over. Thanks for a nice stay.
- 4.5/5
Superb
- 5/5
Clean facility with good a breakfast Pool area looks tiered and needs uplift look. The area needs a wall clock too. Finally the hot tub motor was burnt out and was therefore a bit disappointing. Please look into this.
- 5/5
Pool area looks tiered and needs uplift look. The area needs a wall clock too. Finally the hot tub motor was burnt out and was therefore a bit disappointing. Please look into this.?
- 5/5
Breakfast was fresh, pretty good variety. Easy access to Boulder and CU! Lots of food choices within 10-15 minutes of the hotel. It was a crazy busy weekend as CU’s Commencement was happening, our room wasn’t available until after 4:00 but staff were very apologetic for the wait. All in all, the bed was comfortable, the room was clean and spacious. All we needed was coffee pods in the room, they left only tea and decaf. Oh and my hubby really wanted firmer pillows, I thought they were fine!
- 4.5/5
Superb
- 4/5
I was in room 318 First and that was a very good room, the Internet worked well in the shower worked well. Two days into my stay I was moved to room 238 and the Internet did not work. It kept going in and out in the shower had poor water pressure.
- 5/5
Great hotel staff. I left some meds in the safe and they are aged to get them back to me (though I will say that the service they use was crazy expensive! I had three medication bottles and I had two service options: UPS $111.00 or USPS $36.00. Both of which I thought were overpriced but the UPS rate was disgusting (that’s the best word I can use to describe it). But the hotel doesn’t make those prices so I don’t blame them but I wanted to share the info just as a reminder to double check the dresser drawers the nightstands AND THE ROOM SAFE if you have one before you check out of the hotel 😎
- 2.5/5
Passable
- 5/5
Exceptional
- 4/5
hot tub seemed.a.little sketchy so didn't use it
- 4/5
location and breakfast hot tub seemed.a.little sketchy so didn't use it
- 5/5
Breakfast was amazing!!
- 5/5
Very clean and comfy rooms. Great breakfast.
- 4.5/5
Superb
- 5/5
and diverse
- 5/5
staff were friendly and helpful. location was perfect and breakfast was ample and diverse
- 4/5
Everything was great for a quick family getaway. The only thing is we were hoping to swim in the pool but the pool water was so cloudy. Didn’t look safe to swim in. The receptionist even said they refilled it but the water was still cloudy. Not sure if it needed shock or something was going on with the pool. Stayed 4 days and the kids didnt get to go in once.
- 3.5/5
Good
- 5/5
Simple, everything we needed, comfortable, really great deal.
- 5/5
Great location
- 5/5
The room was clean, the staff was very friendly and helpful. Once we got fully into the system we had 0 issues with the wifi, which is great because we have a very temperamental almost two year old. This is the first time we’ve traveled with him and it didn’t go well sleep wise, so we didn’t get a chance to try out the pool sadly. Overall, it was a great place to stay!
- 5/5
Exceptional
- 4.5/5
The staff here were very kind and attentive, the breakfast was plentiful and fresh and the facilities were all very clean for the most part. The ONLY thing that could have been better was the quality of the pool water. The pool water was very green and it reeked of chlorine. Other than that the entire facility from the lobby to the rooms were very clean and spacious.
- 4.5/5
The ONLY thing that could have been better was the quality of the pool water. The pool water was very green and it reeked of chlorine. Other than that the entire facility from the lobby to the rooms were very clean and spacious.
- 4/5
The property is clean and staff is helpful and polite. We just need to drive for food.
- 0.5/5
NOT RECOMENDED!!!!!!!!! The lady and the front got our reservation incorrect, I booked a 2 queen room and was given a single king room, when asked for the room I reserved i was told they were booked and only had a kings suit with a sleeper sofa, then we went to pull the sleeper sofa out it had pee all over it and smelled really bad! Don't stay in room 210!!!!! Then when we got to our new room 212 the trash wasn't taken out from previous guests!!!!!!!
- 5/5
was- hot, fresh omelettes, potatoes, and sausage links, along with biscuits and gravy, pancake making ability along with cereal and fresh fruit. We especially liked the 24/7 fresh coffee machines in the lobby. Additionally, on our arrival in the afternoon there was a refreshment station with cold, drink container, and cookies.
- 3/5
5 nights gave us backaches
- 3/5
The pool and hot tub looked gross… it looked green. There was never any soap in the main bathroom on the first floor. The air in our room didn’t work properly even though they said it was fixed. Everything else was great. The breakfast was excellent each day. The main beds are very comfortable. The pull out sofa bed is ok.
- 4/5
Hotel was beautiful. I enjoy staying at Holiday Inns because of how cleanly they are. Staff was wonderful and helpful. My only complaint is the room was not as cleanly compared to my stays at other Holiday Inns. Pool was way too hot for a pool. Felt like a giant hot tub. Breakfast was ok. It’s what is to be expected at a hotel. Coffee machines were wonderful :)
- 5/5
Great service, comfy beds and very clean.
- 5/5
Room was very clean and breakfast was good. Pool was not heated so my daughter could not swim.
- 3.5/5
The room was great and clean! The hot tub wasn’t working! The girl that checked us in actually didn’t check us in! I had to wait forever for my check out because the girl had to call her manager, because it showed that we were a no call no show even though we were in the hotel all night!
- 5/5
Everything was perfect
- 1/5
The pool dirty and hot tub both days
- 3/5
No vi las montañas teníamos unos departamentos enfrente de la habitación y las almohadas estaban sucias
- 5/5
I liked it all
- 2/5
Complaint is staff. Your front door wasn’t working and he couldn’t figure it out at 645 am. I said how else can I exit and he wa like uhhhh I don’t know there are other exits. Walked off and left. He wasn’t rude not helpful and acted like I was bothering him
- 5/5
Would stay here again!
- 5/5
Everything was great
- 3/5
Room was clean. Air conditioning working.
- 5/5
Our room was very well cleaned. The staff were super from front desk, house keepers and breakfast. Our Mountain View was breathtaking. The room was the perfect Temperature and controlled with a thermostat. The options for breakfast were great.
- 5/5
Great location and the hotel staff was wonderful.
- 5/5
just fine
- 2/5
This hotel was mediocre. The woman who checked us in was very pleasant! However, our room had several black hairs throughout - on bedding, towels, the floor and the shower. I asked my daughter to sit on the toilet with the lid closed, so I could fix her hair. As soon as she sat down, the toilet seat cover cracked into two pieces. It had different colored attachment pieces remaining on the seat, telling me it had been repaired before. I notified the attendant when I checked out and apologized, and he said they’d look into it. Without any further communication, they have charged my card for $150 - for a toilet seat cover!!! I called their corporate office and made a report and received a reference number, saying management would call me back within 48 hours. I haven’t gotten any further communication and was asked to leave a voicemail for management when I tried to call back. I’ll keep calling and hopefully resolve this matter. However, I would not recommend staying here and will not return.
- 5/5
Excellent breakfast, clean rooms and location was very convenient to our activities. Staff were very courteous.
- 5/5
Although we couldn't see the mountains from our room, the accessible room was very clean and spacious enough for a wheelchair. The only issues that I had with it were, the sheets were too cold for a snowy winter night — I would have preferred flannel sheets and a warmer blanket. The bed was too high, and I would have liked to have had a step stool to get in and out of it easier. But aside from those things I loved to stay and I will be staying there again. The staff was so nice and accommodating that they made us feel so welcomed we can't wait to return.
- 5/5
Great location, breakfast, clean and well maintained
- 4/5
A very nice spot for us to stay it served its purpose fabulous location and the property was very clean and a pleasant surprise. Had some issues with the room the TV wouldn't function so we moved next door that was easily fixed otherwise it was a good experience nice little breakfast in the morning was very handy. Tremendous value
- 2/5
The rooms were spacious i had to change rooms 2 times either because the air conditioning wasnt working properly and also because they were letting kids run around ding dong ditching my room not once, not twice, but three times.
- 5/5
The hot tub was closed...
- 5/5
My stay was great! It was quiet and comfortable. The breakfast was a great treat in the mornings. And the cookies in the evening. The hot tub wasn't working while I was there. All in all it was a great stay and I would stay again.
- 4/5
The room was clean staff friendly.Breakfast all cild omelette was extremely cold biscuits hard ,gravy cold sausage looked undercooked.
- 5/5
Very clean and well-appointed room. It had everything I needed (comfortable bed, clean bathroom, hot water). I used the fitness room on two days and it had all that I needed. The breakfast was solid and the coffee was good. Nothing
- 5/5
Thank you so much for a comfortable stay!
- 1/5
Swimming pool cold
- 5/5
Great location super clean and quiet!
- 5/5
Clean and good breakfast
- 3/5
The hot tub was broken and empty which was not divulged to the customer upon booking or arriving. The pool was absolutely disgustingly dirty. I would not let my children get in that pool!!!
- 1/5
Hot tub not working and walked into a dirty room.
- 4.5/5
Location High echoey ceilings.
- 5/5
Room was spacious,lots of counter space in the bathroom, the shower was a large walk un instead of a tub which was very nice, lobby was large and tastefully designed decor, breakfast was very good although the attendant was not on top of things to refill the scrambled eggs
- 5/5
The Staff were fantastic. Especially the night manager Breakfast was excellent and plentiful
- 5/5
Heater needs to be cleaned got bad allergies from it and was pushing cold air.
- 5/5
Room was spotless. Breakfast was great.
- 4.5/5
Room was comfortable and the breakfast bar was good. Staff is nice. Hallways are cold and hot tub wasnt working.
- 5/5
Very clean new and spacious. Well fitters out
- 5/5
Clean room, friendly staff. Great location.
- 3/5
Room in condition.
- 5/5
It’s great
- 2/5
Room was dirty, wall looked like it had something spilled all over it, bathroom dirty
- 4/5
Hot tub was broken and pool area is not well maintained. Otherwise, room was clean and breakfast was good.
- 5/5
We arrived late, 3am, due to flights. I was worried because I had not alerted the hotel of our late arrival. They had no problem checking us in. The girl at the desk was so sweet and friendly even at 3am. It was a nice greeting. The breakfast and coffee was great as well!
- 5/5
Fresh menu
- 5/5
quiet hotel, the beds and pillows were comfortable the breakfast is amazing as well
- 5/5
Staff was very polite and accommodating to my families needs.
- 3/5
The only reason we chose this place was for the hot tub and it wasn't working :( super bummed about it.
- 5/5
Courteous and easy
- 5/5
Check in and out were really quick, room clean and comfortable. Breakfast very basic but ok, and a Starbucks across the street if you prefer that.
- 2/5
Parking is fine Breakfast lot of options
- 5/5
Very convenient location
- 5/5
Nice room, hotel was quiet, free breakfast was great. The price was great too. Would stay there again.
- 5/5
Clean spacious room. Nice breakfast and friendly staff
- 5/5
Clean, bright, welcoming
- 4/5
Parking was great, clise spaces were available and no fee that i recall. We went down for breakfast 15 mins before it clised and thwre were limited choices. They should keep it replenished until the end of service
- 5/5
everything was great at the hotel
- 4/5
Yes
- 3/5
There was a rotten apple under one of the beds. The spa was out of service.
- 4/5
Room was clean and quiet, staff friendly, breakfast good. Unfortunately, the hot tub was down during our two night stay. We really missed that as we’ve used it in the past.
- 5/5
Clean, quiet, great breakfast!
- 4/5
Nicely decorated. Good breakfast.
- 5/5
The room was spacious & comfortable
- 5/5
clean and very customer oriented
- 4/5
A
- 4/5
Very nice, new hotel. Area is new and nice but there isn't much dining near by. Should get better as the area continues to develop
- 4/5
OK stay for the price
- 4/5
Staff was so nice! There were a few things in the bathroom, it did look like the walls needed to be wiped down. There were some brown spots in the wall that really threw me off so I waited to shower until we got home but the rest of the room was spotless and smelled so good!
- 4/5
Everything was great
- 3/5
The bathroom had some plaster from the ceiling that was starting to come down. We thought it was a bit loud at night, the people above us were very rude. They were running around, dropping things late in the evening.
- 4/5
Nice staff and clean rooms
- 5/5
We don’t eat breakfast but it looked good. Would be nice if the hotel had wine to purchase. We went across the street to another hotel that had a bar.
- 5/5
Excellent service and convenient location.
- 5/5
Workout room very nice. Warm cookies in the afternoon was a nice touch.
- 5/5
The breakfast was fantastic! They had an egg white omelet, biscuits and gravy, pancakes, fresh fruit, and a choice of sausage or bacon. Everything was delicious hot, fresh, and full of flavor!
- 5/5
Everyone was very kind here.
- 5/5
Good place to stay
- 4/5
Mattress and pillows very mushy, though sizable, bathroom tiles cracked noisy when walking on, chargers near the headrest not working, exercise room could use more isometrics and less treadmills,
- 5/5
Good staff, nice and clean hotel
- 5/5
Helpful staff, clean, comfortable.
- 5/5
Very friendly service and clean facilities!
- 3/5
pool and hot tub need cleaning
- 5/5
Will come back, big rooms and nice staff.
- 3/5
Air conditioning didn’t work well in the room. Rooms are showing wear, shower did not work properly, valve to convert from tub to shower wouldn’t stay up.
- 5/5
Easy access to Denver and Boulder from this location, room clean and breakfast great
- 5/5
Nice clean property in a nice area
- 5/5
Nice accommodations. Quiet and clean. Comfortable bed.
- 4/5
Didn’t like: mold in shower… no curtains on windows, can see into rooms at night… rooms not cleaned and made up daily or fresh towels… there 3 days and not serviced once
- 5/5
Very clean hotel with clean rooms and bathroom. Very good breakfast included. About 30 minutes to Denver Airport. Rates were reasonable.
- 1/5
I was overcharged by $140. I reserved the room with Expedia for $180 and when I checked in, they billed me another $140. I don't know how to get this back.
- 3/5
Good location -- convenient to CU Boulder. Hotel feels a bit tired: breakfast is spotty, the comforter on the bed was the wrong size for the comforter cover, the beds were not made up in the 4 days that we were there, the trashbins were emptied only once, and the liners were just left in the bottom of the trashcan. Nothing terrible, but I had better hopes of Holiday Inn
- 4/5
The mattress in the pull out couch had a huge stain and no bed sheets.
- 1/5
No words.
- 5/5
Really nice hotel
- 5/5
Great all around service
- 5/5
I have never met people so nice in the hotel industries, and the hotel was amazing.
- 5/5
The only complaint I have is that the TV's are not Smart TV's and you cannot stream your services. Other than that everything was great!
- 5/5
Housekeeping only came once in 5 nights…that’s was our only complaint. Would stay again. Great view of the mountains. The A/C in 301 was loud also
- 5/5
Everything was very nice
- 5/5
The best HI we have EVER have used! The check in attendant was fantastic!
- 1/5
They added a $150 charge with no receipt or reason for the additional charge
- 5/5
The building seemed very new... rooms were nice, clean,spacious
- 5/5
The hotel was bright & clean and the staff were all really nice!
- 1/5
I booked this hotel and arrived only to find that it was sold out. Someone did send me a text but I was still charged for the stay. Please correct.
- 5/5
One night stay in Denver. The room was comfortable. Staff was friendly and helpful. The room was clean. Would definitely stay here again.
- 5/5
This hotel was very quiet, clean and well maintained. I loved that they offer turkey sausage at breakfast. It was also nice that they kind of changed things up for breakfast.
- 5/5
Clean and friendly staff
- 4/5
Beds were comfy, pool was nice, breakfast was best hotel breakfast I’ve had in years. Even good eggs!
- 5/5
Pleasant atmosphere and very clean
- 5/5
Nice breakfast selections Easy parking
- 5/5
Great front desk staff. Very nice and helpful. Clean rooms, good complementary breakfast and close to shopping and restaurants. Last time we stayed they had water in the lobby area along with the coffee. This time they didn't have the water. That is the only suggestion I would make is to bring the water back.
- 5/5
Staff was wonderful!!
- 5/5
Some things could be double checked. We rented two rooms and the tv remote in one room didnt work...and the batteries were corroded. Also the hair dryer cord was frayed. The pool was nice, and the hot tub worked. However, the pool bathroom had no toilet paper, and the door did not lock. The pool shower was broken as well, and there werent any towels. Overall, these were small details that should be double checked
- 5/5
Great
- 4/5
Good and comfortable, you can walk around the downtown area easy.
- 5/5
We enjoyed our stay, comfortable, helpful staff, descent breakfast.
- 4/5
Our stay was worth the money; quiet and comfortable and overall clean, with welcoming and helpful staff. We slept fine and were able to make an early morning stop at the Starbucks across the way. Only thing negative was when I moved the Kleenex holder on the bathroom sink, it was clear the counter hadn’t been wiped down behind it (some hair and residue hiding back there). We didn’t get a chance to use the pool or try breakfast, so can’t weigh in on that. Overall fine stay.
- 4/5
Close to Boulder shopping
- 5/5
Front desk staff were super friendly. Hotel was clean and comfortable. Decent breakfast selection. The pool and hot tub area is outdated. Hot tub was broken. Noise in the rooms made it hard to sleep.
- 3/5
The bathtub / shower floor bottom was very slippery. I actually almost fell getting into it, but was able to catch myself thanks to the handicap handle in the bathtub. We were only given 2 large bath towels, even though there were 3 of us on the reservation. When I called the service desk, I was told I could come get another… but it was already evening and I was “tucked in” for the night. They made more cookies for us because they had ran out! The breakfast was very good. All employees / staff that we had contact with were very nice!
- 5/5
Awesome
- 5/5
Took our grandkids aged 6 and 4 for a fun overnight stay. Close to a pizza restaurant to bring back to the hotel. Used the pool and hot tub. Got a thumbs up from both kids! Breakfast was very good…pancakes, biscuits and gravy, yogurt, omelettes, cereal, boiled eggs, fruit, etc.
- 5/5
I had a very pleasant stay.
- 5/5
The property was new and very clean. Good breakfast choices. Nice room with great storage.
- 3/5
Everything was great EXCEPT I booked this hotel specifically for the hot tub and it was cold. It was full of water but the “hot” tub water was colder than the pool!
- 2/5
The employee at check-in was not very knowledgeable in regard to checking in going through Hotels.com. He stated it was complicated, so it took a little longer than I had anticipated. We have not ever had an issue checking in by using Hotels.com. We were looking forward to using the hot tub. However, it was not working. That was partly why we chose the hotel. We also chose the hotel because of the reviews, the experience we had did not coincide with the reviews that we read, unfortunately! We did ask for a late check out, that they did grant us, however the fire alarm, which was next our room was triggered twice!! They said it was pulled accidentally! So we ended up leaving close to the checkout time anyway. The experience we had was far from great. We will not be returning to this hotel. We were very disappointed as we look at the reviews, and make a decision on where to stay. P.S. the breakfast was mediocre.
- 4/5
Nothing at this time
- 3/5
Other than that, room is clean. I would give this hotel a three.
- 5/5
Staff was very nice.
- 5/5
Hotel was clean and most staff was very friendly and helpful. We all enjoyed the fresh baked cookies upon check in. One of our rooms had the pull out couch, you have to go to the front desk for linens for it. Rooms were clean and spacious. Beds are comfortable!! Pool area was nice and warm and the hot tub was actually HOT! Great for relaxing after traveling and and exploring for a couple days. This is a huge perk for me and I usually pick my hotels based off of having a hot tub. Nice breakfast with several options of hot and cold items. Only real complaint is that one of the toilets didn't flush properly. When I called the desk they informed me they have water saving toilets and it just takes a little bit for the tank to fill. After about an hour we had to remove the lid to the tank to manually fill it in order for it to flush, not the most convenient situation at a hotel but the gal was young and I believe she was basing off the information she had. Overall, very nice hotel. Not far from several dining areas and shopping opportunities.
- 5/5
Clean, quiet room. Nice well kept facility. A list of nearby dining options would be nice.
- 5/5
Great stay
- 5/5
The is the first time we stayed at this hotel or a Holiday Inn Express and we found it to be of fantastic value.
- 5/5
Very nice
- 5/5
Everything was set up. Clean. Friendly, helpful and honest staff. I lost my AirPods and case, I told hotel staff that they were most likely left in the sheets. Jessie was able to find them and called me back to let me know they found them. Just before my needing to get to my flight out!
- 5/5
Property was very clean and new
- 5/5
The hotel is currently in a construction zone which is not particularly scenic! The staff is very friendly and helpful. my only criticism is of the bedding, a duvet. I find them too hot for comfort so did not have a good night's sleep.
- 5/5
Great place to stay for Nissi Entertainment Center
- 4/5
Property is showing a little age in the bathrooms.
- 4/5
The place was great but the hot tub was COLD. the desk couldn’t fix it. ☹️
- 5/5
Clean nice hotel
- 4/5
n/a
- 5/5
No complaints
- 5/5
It was good
- 5/5
Room was clean n quite , breakfast was good only disadvantage was hottub was down but knew that when I booked
- 5/5
Breakfast
- 5/5
Great area. Many things to do around area!
- 5/5
The pool was out of order.
- 5/5
Very clean and the beds and pillows were very comfortable.
- 2/5
The front desk was excellent and the rooms were very clean. Sadly, the pool was out of order, an elevator didn’t work, and the treadmills were broken. These were all things we would have expected to know about when paying the price we did.
- 4/5
Lots of construction going on. Hot tub closed and pool unusable
- 5/5
Clean and modern rooms with very comfy beds. The hotel is very nice and has good amenities. Location was a bit meh. There’s nothing in walking distance but it only takes 10 mins to get into Boulder. Like most hotels in the US, the recycling facilities are poor.
- 4/5
Throughout my stay, I was truly impressed by the impeccable cleanliness maintained in all areas of the hotel, from the lobby to the guest rooms. It was evident that great care and attention to detail were given to ensure a hygienic and welcoming environment for guests.
- 5/5
Very clean and convenient to access Boulder area.
- 3/5
The spa was down, the pool was dirty. The breakfast was the worst because food was not there. We had to ask like 3 times for them to replenish.
- 4/5
Breakfast is good
- 3/5
Average
- 2/5
I was booked for two nights...my email said I was. When i got to the front desk, it said I was o ly for one night. I had to pay for a another night,when i already paid for it though the app. again
- 4/5
Great hotel in quiet and convenient location. My only complaint was the breakfast room was not well stocked, it was out of a lot of the options.
- 5/5
The room was clean and a Friendly staff.
- 5/5
The hotel was a good night's stay, breakfast and parking were very good, the room was clean and comfy, no complaints.
- 4/5
Overall it was a good experience. The elevator was concerning. It was always beeping and the emergency phone was always a busy signal very loudly. The hot tub was not only out of service but looked like a swamp.
- 5/5
Great
- 5/5
Clean, quiet, and a safe area
- 5/5
We really enjoyed our stay staff and room was great
- 4/5
We stayed in a king bedroom suite and it was very clean. The cleaning staff was very good and made sure to change out towels and linens daily. There was a minor leak in the main lobby but overall our stay was amazing.
- 5/5
Totally enjoyed our stay. Room was very clean, breakfast was quite good. Great jumping off point for our visit to Rocky Mountain National Park, and also to take in a Rockies game. Only issue was that our room on the top floor did not have good Wifi reception, and I had to bring my laptop to the lobby, where the reception was fine. They also had two computers in the lobby that were available for use. Would stay here again.
- 3/5
Ppace is super nice and clean. Breakfast was great too. But the power went out during the trip for over 3 hours and were told nothing to a compensation. Even a sorry that it happened would have sufficed.
- 5/5
Nice clean hotel. Good breakfast.
- 5/5
Good
- 5/5
Likely
- 5/5
Perfect
- 5/5
Adjacent construction and chain link fence feels ominous but is temporary and outside the control of the operator.
- 5/5
Nice
- 1/5
This place us a RIPP OFF! Check your card after leaving, they take money out with out authorization or proof of amy "damage"
- 4/5
Plenty parking, convenient location to surrounding areas. Decent breakfast in mornings.
- 4/5
There was dirt on the mattress sheet, but we were so tired, we didn’t want to wait to have it changed. So we slept on the flat sheet. The bed was not comfortable. But other than that, very clean. Typical breakfast. Staff very friendly and accommodating!
- 5/5
Good breakfast and parking. Located near the mall
- 5/5
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- 5/5
We had a quick stay, the staff was great. Room was clean, comfortable, spacious. And the complimentary bkfst was more than expected. Recommend this hotel!