SpringHill Suites by Marriott Chicago Southwest at Burr Ridge/Hinsdale

did not like that I found hair in the shower, and there were not enough towels. I called the front desk to ask for more towels for my children, and they told me they would send them right away, but more than an hour passed and nothing arrived. I called again, and they told me I had to go pick them up at the front desk. I definitely will not return to this hotel. The rooms are cleaned every two days, one of the pillows did not have a pillowcase, and our experience was not good.

Stay was OK. Staff was helpful about the weather.

no tooth paste was provided unless asked, conditioner was half filled and so was the shampoo, insects in the room. breakfast was good

Nice breakfast. Good staff

The room was smiley and the carpet not clean too

Nothing I would call unique, but all of the rest was very nice, no complaints.

We booked this hotel for the pool and it was not in service.

The room was not properly cleaned. I found hair on one of the beds, which made me question the overall cleanliness of the room, including the floors. As a result, I did not feel comfortable during my stay. The staff were polite and friendly, which I appreciated. However, the condition of the room did not reflect the price being charged. In my opinion, the room did not offer the level of comfort or quality expected for even a $100-per-night stay. I believe the property owner should address the cleanliness and maintenance issues. If the room's condition had matched the price, I would have stayed for two nights. Unfortunately, the experience was disappointing and not worth the cost. Parking was not an issue.

The sheets didn’t get exchanged after I expressed myself to her 3 times.

We were very satisfied with our stay at the hotel. All the staff were friendly and helpful. It was a perfect location for our needs. Would definitely stay again.

In town for a couple of days and the room served its purpose. It was clean and staff was friendly. Breakfast was nice. It was fine for the price.

Their break fast has variety and dining space were clean.

Nice clean room with comfortable beds. A very good breakfast too. Nothing I can think of

Excellent place and good staff

Rooms were clean, comfortable and spacious.

Breakfast was great rooms were clean and parking was nice. The staff did have some communication issues but they figured it out in the end.

Rooms were great. Adriana at the fromt desk was very nice and helpful. Breakfast was buffet style and had waffles.

Comfy and cozy. Friendly staff

Staff was friendly. But I chose this location for the pool an it was not open highly disappointing considering I drove very far to get here! Dale advised pool. We drove very far mainly for the pool

The overall stay was ok. (Parking and breakfast). Staff were nice. The room was the most dissatisfied of the stay. It had a musty smell to it which probably the rug needs to be cleaned. The air/heat conditioner was so loud that it was hard to sleep. You could also hear vehicles on the road maybe from the highway close by. They clean rooms every other day. WiFi was a bit challenging as well.

Great stay as always. Thanks again

Pool was closed, which was part of our selection criteria

excellent

There must have been some event going on in town cause the hotel was overflowing with 13-17 year old high school kids. Because of that, the hallways and elevator were a mess! Ice cream smeared all over the elevators and water spilled all over the hallways. There was constant screaming and yelling all night. When I went down to get some complimentary hot water to make tea, I discovered that it was taken away. When asked why they said it was because the HS kids were misusing it. My issue is that instead of addressing the problem with the guests causing issue, they punish the others that paid full price for their stay. Breakfast was advertised as 6am-9am but for some reason it was now moved to 7am-9am on the last two days. That was an inconvenience for those of us that had plans. I don’t know if that is also a result of the disrespectful kids, but it was frustrating when most hotels have a consistent breakfast time. I would not recommend this place again due to the management and lack of advertised amenities.

Yeah but no pancake and the rooms was outdated need to be updated staff was excellent good parking need better lighting

Nothing

The shower soap is empty

Great staff, clean, modern room, great breakfast. Pool was too cold for my children to go in. I specifically chose this hotel for the pool amenities.

Loved everything!

The beds were comfy, the breakfast was good, and the staff was nice. Plus it was close to the Athletic center

Nice rooms, spacious and clean

i booked the stay for the pool , but the pool was closed so it was very upsetting that we could not use the pool that was the whole poiny of the stay i had my grandkids with me .... so you need to let your third parties know that when booking it should say that the pool is closed cause they would not refund me , i tried everything to get a refund and go else where so i think a complamentary stay at another hotel with a pool would be greatly appricated for another stay so the kids can enjoy the stay that we planned

Yes

Everything

The pool was out of order... We picked this hotel because it had a pool and the kids really wanted to go for a swim. Massive disappointment. Overall this hotel was just okay. It was dated. The only thing I truly enjoyed was the breakfast.

The property and room were very clean. I like that there is a mini mart to buy anything you might need including snacks and even beer. Breakfast was disappointing. Furniture in the room was very outdated. Bed was not comfortable as other SpringHill’s I’ve stayed at.

The waffles at breakfast were the highlight! Very good. Arrived and was told the pool was closed for maintenance and has been closed for the past 3 weeks. The pool was the man reason we chose the hotel. Would have been nice to advertise that. Called down and asked for extra pillows for the sofa bed - was told “we’re all out of extra pillows”?? Also asked for 2 more towels. Those were never brought to the room. And the toilet only flushed if you jiggled the handle a certain way.

"Honestly, nothing. The location was convenient, being close to the highway, but that doesn't make up for the other issues." "The room was extremely small, much smaller than it looked in the pictures. There is no space to move comfortably. Also, the air conditioning was terrible; sometimes it was freezing cold and other times it was boiling hot, and we couldn't find a comfortable setting. On top of that, the cleanliness was poor, the furniture felt old, and the soundproofing was very bad."

Pool was closed......disappoint

hopefully the pool will be open in future

Enjoyed our stay. Hotel is a little dated but very Clean and courteous staff. Breakfast bar was perfect for our needs. Nice location and easy access to hi ways. Definitely will be staying here again while visiting family!

Staff was very nice

Slamming doors most of the night and a guest played his stereo at top volume for hours in parking lot. It was 3:00 am

Yes

It was an amazing stay! The hotel was very clean and smelled wonderful. The room was perfect for an overnight stay and had everything we needed. Itbwas very cozy and comfy. Will definitely be staying here again.

The rooms were outdated but besides that, this hotel was clean and cozy.

Staff was nice. Breakfast were good and nice variety. Pool temp was nice but heater in pool area was not working.

So I rented the hotel room to take my grandchildren to play in the pool there was a note that said the heating system was down in he pool area it said I can cancel if I wanted to but when I check in to the room the front desk did not advise me of the pool area that is why I rented the room so they can enjoy the pool . I feel like I should have been advised and I really think the front desk should have advised me I would really like a refund for this stay since it was bad idk I never had this experience like this

Everything was great

The room was very clean and smelled fantastic. The breakfast was excellent. The whole facility was neat and clean and well maintained. I cannot think of anything bad about the facility

No area of concern

Room comfortable breakfast nice variety, friendly staff, especially Lynn at reception

The hotel was quiet in an upscale neighborhood with easy access to the interstate. Appears to be an older building which has been renovated. Pool was large.

Yes. Very clean

Breakfast was ok, good enough for the kids, pool area was cool and dripping water from the ceiling all around but the pool was good.

Very clean

Conveniently located off I55 and in a quiet, safe area. Nice breakfast and helpful staff. Bed comfy. Room very clean. Tub drained very slowly.

Clean well kept rooms , nice and attentive management, housekeepers were nice and attentive.

The hotel was family friendly and The double bed room were full size beds. The pull out mattress on the couch was about an inch thick. The window was fogged over and needed replaced. The carpets didn't appear to be vacuumed.

Fast check in everyone is so familiar the staff

Everything is perfect. The staff, the room, the location, the breakfast!!! Thank you for ANOTHER GREAT STAY!! Nothing!!!

Very convenient location. Room was as described and was a great space.

Room was nice, bed was small

Good

Everything was pleasant and the kids loved how warm the pool was.

Nice stay and nice and spacious rooms

The staff was very helpful.

Location Smell of carpet,bathroom including sink which was slow draining. Kitchen fridge not cold and light not working. Old towels, had to purchase my own. Allergies out of control due to yucky carpet.

Very nice large room. Very good breakfast.

Comfortable bed, full length mirror, good breakfast

Spacious rooms & the best bed I've had in a hotel.

Writing this while I am here. We were greeted by a roach in the bathroom as soon as we walked in. This places needs some serious updating as we paid over $200 a night to stay here! Not so clean and it looks like the linen hasn’t been changed or washed. The building smells moldy. The problem is we checked in at night and we were exhausted, otherwise I would have not stayed here. Very disappointing.

very nice hotel

Great place to stay

Disappointing stay. Have been choosing to stay at other properties instead of Mariotts and decided to give this place a try. No housekeeping . Needed towels and had difficult respose to that request. Dining area is busy and not cleaned between patrons using the tables . Seemed understaff especially front desk. Will be staying elsewhere when we come back in a few weeks .

Nice place

I liked the large rooms and comfortable bed and nice location. I disliked the mold in the bathroom toilet and shower room ceiling and walls. The ceiling vent/fan in the bathroom did not work which probably resulted in the mold.

Quickly check in, friendly staff, free parking

great central location to my event

The front staff was amazing! Rooms were Immaculate

The fire alarm went off multiple times, causing everyone to evacuate

Very good overall

Water leaking from roof in my suite. Woke me up during my sleep. Water leaking from roof close to my bed. Alerted property staff. Was told by staff the manager will call/contact me. Did not call, I Had to call the hotel to speak to the manager and it’s been 5 days and waiting for the manager to call/contact me back

Enjoyed our stay. We were there visiting a family member and attending Lalapalooza. It was quiet most of the time and a comfortable drive to downtown Chicago.

Definitely will come back!

The room carpet and couch need to be cleaner

Nice hotel in a very nice area

Good breakfast, comfortable room. The drapes were torn though, and the wood on the furniture was worn off in some places. Very spacious though, and really nice having the kitchenette.

The highest priority for us in hotel rooms is to get good sleep so I'd never book a Springhill hotel again. We all got little sleep due to terribly soft mattresses & very loud AC, neither of which were able to be improved when asked. This did not help with a busy wedding weekend.There was no room safe for valuables. Constant Marriott advertising for wifi & when turning on TV. The best marketing is a quality accomodation which this is not.

This hotel is conveniently located off I55 and close and an easy drive to the city of Chicago for any events and sites you are interested in. Burr Ridge is a cute town with a walkable Village Center. We stay here whenever in the area. Breakfast is nice too.

Very dated property and not clean.

This was a nice hotel, but a little dated. The beds were too soft and so small. We thought they were going to be 2 Queens, but it was 2 Double beds.

We had a good stay. The front desk person moved the room we were assigned at check-in to accomodate the walking limitations of a person in our party without being asked. Very thoughtful.

It was a nice experience the hotel is clean and nice only the receptionist she was bad in dealing and other than that everything was good

Beautiful lobbying, rude staff and filthy bathroom. Shower had mold.

I requested room service, but it never happened.

Great area and convenient to I55. Near restaurants, shopping and grocery stores. Burr Ridge Village Center very close.

Bb

Came here for the weekend of the fourth, loved our stay! Room was excellent nice pool it was everything I could’ve wanted and staff was great!

The property was extremely dirty and not well kept. We had to ask for our room to be cleaned 7 times over two days (out of the 4 days we stayed there) for it to be cleaned only once. Most amenities were falling apart and the room was extremely dirty in every aspect!

The place is a little run down. Especially the pool area. The breakfast and breakfast area was nice though. Be careful about purchasing WiFi, they said it was free but somehow we got charged $50 for it and they did nothing to help us with that.

Room was basic and was has not been updated in quite some time. Furniture was stained and room was not clean.

We did not stay at this hotel. We want our money back. The room was disgusting with pubic hair in the tub. We asked for another room and the second room had dried pee on the edge of the tub. Both rooms did not look like they had been cleaned in a long time. One of my sons pointed out how dirty the floors were. We did not put anything down in either room and left both rooms immediately. When we told the front desk clerk about it, she just said that we would have to work with the 3rd party company because they had our money. She then told me that her manager would call me the next day, I have yet to get a phone call from her. I don’t know how this hotel got an 8.8 rating. The hotel must be deleting the bad reviews. The pictures on hotels.com were not up to date as the furniture was old and worn out. I want a refund from either hotels.com or Springhill Suites. Do NOT stay at this hotel. Go next door to the Hampton Inn. They were great. One of their managers even told me horror stories about the Springhill Suites in Burr Ridge.

We had 2 rooms and both had plumbing issues - back ups in both the shower and toilets - not fun!

Comfortable, excellent breakfast. Friendly staff. Room a bit dark. Can make to sign at enntrance to hotel bigger, current entrance can easily be missed.

The room was dated. There were no USB ports in the room. Lamps, table in room was dusty. Very musty odor upon entry. Stains on couch and carpet.

Every thing is good

We were in town for a gala and brought the kids it was great for them and all the adults. Breakfast was great and had extended hours until 10 am

It was a awesoome stay just the had a smell and bathroom tub didnt drain

Room was great. Clean, smelled good, comfortable. The rest smelled like an ashtray. Pretty gross.

.

Mostly everything was great. The room was very clean and breakfast was well stocked with a nice variety of options. The fitness center was decent for a hotel. The bed was adequate, but slightly uncomfortable. My kids enjoyed the pool, but it didn’t seem to be as clean of area as the rest of the hotel. Staff was friendly and overall it was a pleasant place to stay.

Overall stay was great, comp breakfast was really good, shower was nice and hot, no issues.

Min to get to soldier field. It was close to shopping and food places as well. Very clean and quiet and affordable!

Sheets had stains, room smelled molding and the carpet by the fridge was wet.

My room was a little dirty and beat up for a Marriott property. Otherwise the stay was great.

Amazing staff

Nice hotel

There was no cleaning service during my visit. Maybe only do upon request.

Just pay a little more attention the areas behind the pull out sofa. When the sofa is pull out into a bed unwanted stuff was visible. Otherwise it was very good. No complaints.

Great hotel 🙌

This place is a dump and I am trying to get a refund for our stay. The hotel is very old and in poor condition, but the worst part of our stay was that our sheets had blood all over them and my daughter and I had to touch this biohazard. Don’t stay here! Disgusting, no help, and because we booked through Expedia, they claim no way to get refunded.

Clean rooms. Great service. Great hotel.

The staff is very friendly. Pool area is always nice and neat.

The room that I was in had a loud toilet that would not stop making noises. It would wake me up throughout the night.

A lady harassed me and my kids on our family weekend when we was there

Staff was friendly. Location was great!!

We stayed for a quick night before leaving on spring break. It was about a 30min drive to O'Hare which was perfect for an early morning flight. The free breakfast was perfect with waffles, cereal, and muffins. The coffee/tea station was great. I really appreciated the lemon juice packets and honey that I could add to the green tea they offered. Overall we would stay here again next time we need a hotel near O'Hare!

Stay was very good. Except for the pool and hottub was closed. Will definitely return on the next weekend getaway

Great service overall

My group was arriving very very early in the morning (5am) and they kept up with me the whole way as they knew I was driving up from Alabama and were total sweethearts. Room was nice, breakfast was good and plentiful... wonderful place to be.

Very nice place

It is what I expected.

Staff are nice and very quick whenever you need something.

Nice and clean. Good customers servive and awesome continental breakfast.

Our room had issues with mold. The bathroom had black mold in multiple places. Dining area was small and overcrowded

Dirty breskfast

The hotel was satisfactory but is in need of updating. Furnishing looked worn, roof over the breakfast area was leaking badly and looked to have been that way for a while judging from the ceiling condition. Staff was nice. Probably would choose a different hotel next time.

Everything is perfect

Everything it's ok

Entire reason for booking this particular property was because of the pool. There was zero indication of it closure upon booking. Upon arrival, it was closed my entire stay. I will never stay at this hotel again and I work across the street.

The property was as advertised

Pool was closed. Room was musky smelling, bathroom setup is tight and uncomfortable

The room was nice and spacious. Breakfast was great. We were disappointed with the pool being closed for 2 weeks. The front desk said it was posted on their site but I went to check my booking, their page and website - did NOT see the update on the pool. The place was nice but we mainly booked it for the pool though. When we got there around the evening, they offered a refund but that was inconvenient. We have been driving for more than 4hours with our kids and have to find hotel with a pool, so we ended up staying instead.

the swiming pool was closed for maintenance and it has been closed for a while as they said. we should be informed at the time of booking as this was a big disappointment for us, especially for the kids.

Nice!

... I enjoyed my stay

This was our third stay at Burr-Ridge. It checks all of the boxes. Super staff! Most comfortable beds we’ve ever had at a hotel! Love the breakfast!

It wasn’t bad but wasn’t excellent. The pool was very murky. My daughters broke out in hives from being in the water too long. You can smell the chlorine as soon as you walk in. And that’s one of the main reasons we came. They still enjoyed themselves. That’s the only thing that was dissatisfying. But the food was great, room was clean and nice.

The bathrooms are outdated and my shower did not drain.

Very great got a suite with two beds , everything is great clean just a few things were dirty , there was a bloody burger on the wall and make up on the sheets , other then that overall it was amazing, I enjoyed my time .

The pool needed cleaning. There was a smell that was in the hall. The food was good. The staff was helpful. But the bed was old. Last but far from least they need to update yfi and there were no outlets for cords.

All good

Very nice accommodations.

Suite had an awkward setup. Room was average. Amenities were fine. Not a bad stay.

Quiet

This trip (5 days) was not good. The first room we were given had a tv that didn’t work and the phone was ripped out of the wall. The next room had a heater that turned on ice cold air in the middle of the night. We reported it in the morning, thinking that someone would do something about it. Nothing. We just turned it off , thinking they would get to it. Nothing. And by the way, no one likes turkey sausage . I will explore other options.

A very nice place to stay. Clean, quiet and staff was extremely friendly and helpful.

The front desk girl was wonderful. As is the hotel.

This property has definitely gone down hill. There was a funky smell when I entered the room and discovered it was from a leaking sink drain causing rotting of the cabinet and leading to a wet carpet. The carpet also had various stains. The bathroom fan was really loud and there was what appeared to be mold on the bathroom wallpaper, in addition to peeling wallpaper too.

Quiet, easy access to expressway and local suburbs, simple breakfast.

Very friendly, clean, quiet. Really pleasant. Definitely a place we will stay again.

Property needs to be renovated badly. Garbage property for the $. Dirty worn carpet, dirty sofa, mold in bathroom grout, furniture all nicked up looking shabby, random cheap Wi-Fi repeater dangling from the wall, iron full of lime, no padding on iron board making it worthless, no Kleenex (was empty), no lotion, super thin worn towels, nasty 1980 phone next to toilet, etc. Will stay back at the Hampton Inn down the street next time which is actually a very nice hotel. My mistake for trying to save $15 at this property vs the Hampton down the street, and it will never happen again!

The breakfast was OK but not great. Pretty much the same as any In-N-Out hotel.

Nice Quiet Friendly

The beds were very comfortable, the only thing that we would have enjoyed more was a thicker pillow but there were plenty of pillows so you could double them up. Nice hot shower every morning, staff was very pleasant, each and every one that we talked to. Great stay!

Quiet & efficient. Room outdated & dusty.

Best place I’ve stayed at in a long time. Beds comfy super quiet. Updated rooms and very roomy and comfortable.

Staying in a room where the toilet ran over and I couldn’t/didnt receive any assistance going up/down from the room to the lobby with kids to use the bathroom and even after I was told maintenance wouldn’t be in until 7 they never showed up and I was offered a plunger to do it myself unbelievable I love the Marriott my absolute favorite hotel but this was very unprofessional