Extended Stay America Suites Chicago Burr Ridge

Very poor

Great clean place to stay. After our

Pleasant

Check-in went smoothly, the room was clean, and we thoroughly enjoyed our stay.

I didn't like anything. The room was not as described online. The furniture was torn up(holes). Also, there weren't any dishes in the room. The fridge was dirty. The stove was very old and outdated. Nothing was updated in the room. The room was not as described online. I believe AI was used for pictures in order to get people to book.

The bed was comfortable. The room was dirty when I arrived and I spent time cleaning the floor. First I used a swiffer and then wiped up the floor on my hands and knees—it was filthy! There was absolutely no water pressure in the shower which required taking longer showers to get the soap off. The two burners on the cooktop barely worked and took forever just to fry an egg. The place is falling apart. I left one day early and would have left sooner if I wanted to move all my stuff. As an example, on the day I moved in, I asked for a luggage cart to bring in my sewing machine. There was never anyone at the front desk, so I searched someone out who told me someone else was using it. Several hours later, I asked again. No cart to be found. The next day there was still no cart and I carried in a heavy sewing machine and made several trips for my luggage. My third day there they said the luggage cart had been found! Customer service is non existent.

The hotel staff was great, but our room was ehhhhh. The shower didn’t drain. Took about 15 minutes after wed shower for it to go down

I booked two rooms, one room was fine. The second room had sewer smell in it. It was absolutely awful. I mentioned it to the hotel employee and they said they didn't have other rooms. I had to cover the sink with a towel to stop the smell from suffocating me

Good price point for the location relative to other hotels No internet accessibility in spite of network. LTE signal very weak. Room was dated and in need of some renovation. Towel bar in bathroom fell out repeatedly. Complete lack of outlets by the beds for phones. Breakfast offerings were disappointing.

Bad

Clean rooms

Everything. Price and location. Staff is very friendly. My toilet was not properly working and there was a leak in the sink

Everything. Price and location. Staff is very friendly. My toilet was not properly working and there was a leak in the sink

Friendly, competent and helpful staff.

Passable

Friendly, competent and helpful staff.

pretty decent stay, no complaints. 4/5 🌟

Very poor

Estubo aceptable solo que decía desayuno incluido y era un café o agua y una barra de cereal , eso no es desayuno

Very dirty. Smells bad. Not recommended

Room carpets were heavily stained, elevators were dirty, their Continental breakfast was a small table at front desk a coffee carafe, tea, oatmeal and muffins, you had to take and go. Would absolutely not recommend this place

The staff were truly amazing, but the rest of the property was dirty, the first room we were given was not fully cleaned. The second room we were given was clean but the hallways and elevator were disgusting. The breakfast is also really lacking, it is more like a couple of breakfast bars and coffee.

Luggage cart was squeaky and very loud.

Luggage cart was squeaky and very loud.

Bad

?

My first time on this property and I knew I would be coming back here when I came in town 👍👍

This Extended Stay is very peaceful. Its sit far back perfectly from the I-55 expressway. I can hear only the birds chirping. Very clean and nice professional staff. Thank you GM Juanita and you staff for making my stay comfortable. The toilet not working properly in my room 116

Such a beautiful spirited General Manager Juanita. She's very kind, sharp, nice to talk, hard working, good with the guest and staff. She delegates very well!! Please commend her. This Extended Stay is very peaceful. Its sit far back perfectly from the I-55 expressway. I can hear only the birds chirping. Very clean and nice professional staff. Thank you GM Juanita and you staff for making my stay comfortable. The toilet not working properly in my room 116

The rooms are in need of serious updates. Icky walls. Peeling paint. Shabby furniture and drapes. Broken, torn window screens. All the refrigerator doors open on the wrong side. No TVs while I was there. Fix it up management! Yuck

Very conveniently located. For the price, it is good. I can’t say that it’s great but for the money you spend versus a hotel in the area you do get a lot for it.

Very conveniently located. For the price, it is good. I can’t say that it’s great but for the money you spend versus a hotel in the area you do get a lot for it.

Juanita, the GM, was amazing and friendly.

Very friendly people staff everything was clean wonderful rooms

Very clean rooms could check in

The hotel is in shambles, there are no amenities. The room had been cleaned and it smelled fine, but it’s falling apart, the floor was coming up, just awful. Never again

Needs updating smelled and was not clean. Left a day early.

I could NOT receive a refun!d! I had to check out 9 days early. Stay America nor Expedia would accommodate me with a nominal refund. Stay America said I didn't book thru them, Expedia states there is nothing that can be done because Stay America won't approve a refund!. Totally unacceptable with no remorse or resolution. I'm disappointed in both businesses for the lack of due diligence to assist a guest and customer.

Wry nice , clean and convenient. Workers are very polite and helpful.

Thank you

Very clean, friendly stuff

GreT

Very nice clean room

Love the customer service of the employees. They can crabby at night but once yu get to know them they are great!!

Everyone there was so friendly, especially the staff was very friendly! Everything was very neat and clean no bugs of any kind, especially when I left food out ! and it literally got the job done. I was there for about two weeks and anything I needed they would provide. If you’re looking for quiet, stay on the second floor.

Snack and pop machine was broken head to go to town to get a bottled water

Great

Staff is very helpful

Staff is very helpful

Staff was very helpful

Staff was helpful

The staff are very helpful especially the property manager. I would always recommend a stay here.

Juanita was a sweetheart at check in.

Excellent customer service

Excellent customer service

Excellence staff

It’s okay but lower than the expected

Good in clean

The staff were wonderful and the price was great

The room

Staff was helpful, overall it was good experience

Quiet place, the room i got had a kitchen which was a huge plus. Inwill be booking for a month just because of the convenience of having these amenities.

Clean

I stayed at the Extended Stay in Burr Ridge, Illinois, in room 305, and while the staff was very nice and helpful, the experience was not good at all. The smell was horrible from the moment we walked in, and it lingered all night. The carpet was old, dirty, and full of stains, the walls had scratches and marks, and even the lamps had stains. The beds were outdated and uncomfortable. This was probably the worst hotel room we’ve ever stayed in, and the room definitely needs a remodel.

Professional staff checking in and out. Any questions were answered

Convenient location to the events i attended

Great place to stay. great location

Navy pier and the lake front , good stay for the price Could use a lil update but overall it’s I’d stay again. Everyone that worked there were really nice

Clean room

Ok

Burned out lightbulbs in two lamps, when using the air conditioner the draperies blew open, no ice maker in property and no ice cube trays provided, no extra blankets, floor was sticky and old gum stuck in carpet, elevator very dirty, staff friendly

Dirty room, smells like in the castle 500 years old

N/a

Dirty , especially carpeting

The staff was friendly, the place was pretty clean but the bed was like sleeping on concrete. The microwave did not have a spin platter so food did not rotate. The fridge door was on backwards so opened on the wrong direction. The shower curtain was too small and did not cover the entire shower.

They have a wonderful staff on hand. Will stay again

Veronica gave great customer service.it was a great experience

Excellent c

Asked for a "do not disturb" sign, only to be told we wont be bothered by maids/housekeeping because they only come every 2 weeks...

location

Staff was great. Cleaning people were very nice and the lady who checked me and my son in was super sweet.

You can tell they are making great changes to the hotel slowly. Great location staff was definitely friendly and amazing

This was a great location near Chicago Midway. I arrived after midnight but they were able to accommodate my check in. Parking lot was well lit and felt safe enough. The room was clean and quiet. The hotel is in need of renovation but it’s kept clean and provided a comfortable night’s rest.

The room smelled like a wet dog, the carpet was filthy and moist, the bed was hard and the breakfast consistent of oatmeal packs, bars, mini muffins and coffee. They discounted the room by 50% cause they couldn't move us due to them being full because of an event. I would never stay there again!

It was nasty

Most of the week, the elevator had issues, with people getting stuck in the elevator several times. Which I understand things happen.

The cable in our room did brocade local Chicago Cubs baseball games during our stay, which would have also been nice to watch especially since the hotel is so close to Chicago.

Classic case of an outdated hotel asking for modern prices. Dirty toilets , missing doors on cabinets and rigged up outlet fixtures. The list can go on and I wish I can post the pictures i took!!!!!!!

My toilet did not work, I consulted a handyman there. He suggested I jiggle the handle to activate the ages old system. To which he followed with- ‘I hope it works out for you because I will not be here over the weekend so,’. I have no qualms against this man particularly. He was kind and informative and every worker deserves a break. My issue is with the fact that they have no back up handyman to help guests when the main one is gone. My toilet never did flush. I had to take off the lid to manually enable the flushing mechanism. The room was dated and reeked of smoke. There were no toiletries available besides a bar of soap. No amenities offered either. My lights were mostly out in my room. I opened the cabinets to find no cooking utensils nor cutlery. Pillows were flat. Sheets were itchy. Breakfast was merely a small muffin and a granola bar. My bathroom door’s hinges were held together by an old, bent up screw driver, with the tip pointing outwards. God forbid, you slip in the bathroom, fall and accidentally lobotomized yourself on the way down. Or at the very least lose an eye. That is a lawsuit waiting to happen. Absolutely unacceptable and a clear disregard for the guests safety. When I arrived at 2:47 they told me I could not even check in until three P.M. because they weren’t sure which rooms were clean yet. On Saturday night, the parking lot was filled with law enforcement. Apparently a domestic violence incident occurred. Lastly, the fridge was leaking on the floor

I was trapped in the elevator for 20 minutes. The staff was rude and inconsiderate. The description of breakfast included should be removed. There was dried ketchup or something on the wall.

The light didn’t work by the bed. The bathroom sink only dripped out when on hot. Bathroom door had a giant hole in it.

Property was dirty and not properly maintained.

Terrible

I’ve stayed at several Extended Stay America locations and always appreciated their comfort and value, but my recent stay at the Burr Ridge location was by far the worst hotel experience I’ve ever had, anywhere. From the moment my girlfriend and I checked in, it felt like the entire staff had already decided we didn’t belong there. We both have tattoos and piercings, but that shouldn’t mean we deserve to be treated like criminals. Throughout our stay, the staff constantly watched us, making us feel uncomfortable and unwelcome. It was as if they were actively looking for any excuse to get us in trouble or kick us out. One female in particular, seemed determined to catch us doing something wrong, even when there was no reason for suspicion. The anxiety from being profiled and harassed by the staff ruined what should have been a relaxing week. At no point did the manager step in to address the situation; in fact, it seemed like she encouraged this behavior. I felt like we were being punished simply for how we look. To be fair, a couple of my friends were caught smoking in the hotel room, but neither my girlfriend nor I were present at the time. Despite this, we were treated as if we were guilty by association, even though we had nothing to do with the incident. I’ve never felt so unwelcome or unfairly judged at any hotel, motel, or Airbnb. If you value being treated well stay

Check in was a breeze. Advertisement for rooms - the pictures aren't exactly accurate. I have no complaints since I only stayed 1 night. There's an old cigarette smoke odor in my room. Building could use a little TLC. Other than that it's great for the night and the price.

Quiet hotel. New tvs which were nice. Was told beds were new, thet were somewhat hard. Most of the staff was very pleasant.

Nice area

The staff was excellent and very accommodating. My only complaint was the cleanliness of the room and establishment. There was a distinct smell throughout and I had to clean my room after housekeeping had done so.

Rooms could do with a good updating at the least a good paint job

Made a earlier prior reservation, only to find out when we arrived they rented out our room to someone else. We had a diificult time to find another place to stay at the last minute.

They did not have the room although i had a booking. The person at the desk was rude and unhelpful. At 2am in the night i had to leave the property work an 80 year old senior citizen and look for another hotel to stay. Pathetic behavior i will never forget. Had to shell out almost twice as much pretty night for a last minute booking on another property thanks to this awful experience with extended stay America and expedia. Never again

This place is a dump. No housekeeping. They give you two soaps and no shampoo.

Exceptionally good experience

Old property but functional

the rooms were in need of a makeover the staff was not very friendly they lied about "breakfast" at the location

This wasn once a thriving place to stay, however the breakfast is now referred to as "grab and go" and the towels are rough. When existing doors at end of hall, there were always a groupnof smokers. Not our favorite place to stay.

We stayed at this location a few years back and it was very nice. We liked that it was near a shopping area with places to eat as well. But this recent trip was disappointing because they have let the building go. The common areas and rooms are very dated. You had to request kitchen items and they were not readily available. There was no ice machine or other helpful amenities for travelers. It was fine for the price but not what we expected.

Best place to stay

Its ok

No ice machine. The bed was not a queen size. Disappointed.

Upon check in, no one explained ,wifi,that youhave to ask for pots pans silverware, cups etc.if looking for a place to sleep it's ok,chair was broken reported it was there 7 days was still broken when we left

It’s was dirty and unsafe

Love it

More then disappointed in this place. I thought the lobby seemed a little disheveled, was less then encouraged at the state of the elevator (painted over chipped paint, dirt). When we got to the room looked around at a dated room with kitchenette. Once again painted over pain chips on walls, The backdrop for the stove was peeling off the wall. The surfaces were clean but there was layered dust on the non flat surfaces. We just sat on the bed and felt uncomfortable that cleanliness was not enough. We actually checked out before using the room.

I love the staff they was very helpful n attentive to my needs!

I don’t know what the purpose of the security door is if your staff does not make sure the door is closed and let random people walk up through the building at any given moment my fiancé had such a run-in with what it look like a homeless man in the building

A functional, quiet and affordable stay. Certainly not high end and the price reflects. But good value

Nice

Worse hotel i have stayed in. Run down no vending machines no breakfast served next day whole first and second floor smelled like weed room stuffy and smelled could only open window 2 inches no more.

Very nice staff and clean room

Nice and clean place.

all good

The location was ideal! Everything we wanted to do was 4 minutes driving distance. The hotel room was clean and roomy. The staff was welcoming and friendly.

Friendly staff

Was clean and had everything that I needed.

First time at extended stay. Building at this location was worn down but the service was great with accommodating my room. I booked a double bed and they exchanged it for two rooms due to not having it available. I appreciate them taking care of the problem overall.

This place is a filthy dump!! One of the worst ever!! People laying in the door way when walking in, the Room is falling apart . One cup in the room. Dirty floors filthy behind the dresser. Saw a bug not sure what kind. Crap stuck on the tables. Broken shelf in closet. Funky order. Will request a refund. Oh a Free Breakfast is a huge Joke. Its coffee and a Multigrain bar.

The staff was friendly. And having a laundry room in house was great.

Housekeeping is only on a weekly basis, but they have an envelope to tip housekeeping. No cups or glasses available. breakfast is minimal, coffee, packaged muffins or granola bars or oatmeal. Very basic. During the winter, parking lot is full of black ice, and while there are signs staying may be slippery, there are dangerous patches of ice that need to addressed. For the cost, not worth a short stay.

While the place is getting older and has a lot of older amenities like a stovetop, full-sized refrigerator with freezer, and even a kitchen sink, it's still a great place to stay for both short- and long-term. Easy access to rooms on all sides of the building. The staff was incredibly helpful and kind which really added a special touch to the stay. This is my preferred place to stay when I'm visiting family.

Room was nice overall. A bit dated but it was a nice sized room with a kitchenette. Something to keep in mind for another trip.

Nice receptionists and clean facility

There was huge stains with residue on the carpet. Sticky glue all over the dresser.

Wonderful stay

Room reeked like smoke. Considering that smoking has been banned in this county for a decade I find this unacceptable, especially as an asthmatic who has never smoked.

It was fine but the hotel staff tried to get into our room at 7:30 am to clean it without knowing we were there. The place was clean but it needs to get updated.

Its not bad for rhe price. The breakfast is a bit of a haha you got me. But it overall works and feels clean and safe.

It was clean

Front desk cutomer service was good-that's the only reason for the star. We've stayed here many times over the years and have never seen this hotel in this awful shape. Everything (lobby, elevator, hallways were filthy. The room was beat to death with zero amenities. Think of the Bates Motel movies and you would be right on target. The ceiling light even strobes and hissed, not kidding. Will never return. Hotel needs a complete overhaul.

.

Easy to get in and out. Overall seemed clean. Elevator was trashed and needed to be refurbished. Room was clean but carpet was trashed and kitchenette looked old and worn. Dark green accent paint on walls definitely looked dark and depressing. Need to lighten that up.

Not updated. Carper old and durty

Stay was good enough for the short time we were there.

We had to wait over 20 min for someone to help us check in

Great stay

Would NOT recommend. Old, dirty with the worst beds. A terrible hotel for such a nice area.

Good area very low key spot

Very clean nice staff

voice not protected

Nothing grear, an average hotel

it wasvok

Pets are allowed in all rooms if you have any kind pet allergies don’t stay. We were there for three nights and no maid service, but left an envelope for us to leave a tip at end of stay. Breakfast that is provided is a small muffin, granola bar and only coffee false advertising on sight. Carpet in room very dirty. Staff is okay not over friendly. If you’re there for work you have to pay upgrade internet. No information in the room and nothing in the cupboards this place does not feel like home away from home false advertising.

Desk staff indifferent. Breakfast is a Nutrigrain bar and a muffin. Extended stay, but you had to ask for plates and even glasses. Charges $1 for calls ... wow ... even if they don't connect. Seems like taking advantage of somebody without a cell phone. On the plus side, the room was very clean, although shelves and other were things falling off walls.

This place is out of 1940’s Unit had a kitchenette with the 40’s stove top, laminate counter with pot marks left from previous usages, open gaps to the wall, old sink and drain, cabinetry the same and this goes the same for the bathroom, toilet was disgusting , the shower curtain was not clean and the floor was laminate flooring and not tiled and again gap between the tub and the floor I hit myself for not taking pictures to prove my statement above. Will never check in this titled hotel again and will not recommend it to any one. In the lobby the wall sconces are held together with a string For the price they are charging they should be forced to renovate the whole building

ok hotel. Staff was somewhat friendly the room had some blemishes and wasn't entirely clean.

The staff was very nice and the room itself was clean. But, the elevator looked like a perfect place to get murdered, the hallways were dirty, and the stair wells/light fixtures in the halls looked like they hadn’t been cleaned in literal YEARS.

But inside not so good. Motel 6 are kept better inside the rooms

Night staff was wonderful! Thank you to the night shift team!

Since we were only staying overnight I wish I had known that the normal shower stuff was not really provided. Had to wait until I drove over 4 hours to take a shower.

Absolutely great

Property has been fantastic everyone is so nice. Even when I was an air head lol

Staff rude, surly, generally reluctant to help, and apparently lazy. There is ONE luggage cart only, and staff blatantly refused to help locate it. This is just a totally disappointing group of staff members, except for one who found me a fork. No coffee in the rooms. I won’t ever choose this chain again.

They had a 70 year old cleaning the rooms and was available to clean what was dirty in my room

I had a great experience for my first time staying at your property.

I needed a key replacement around 10pm and had to wait for the staff who was napping in the office to attend to me. Customer service needs improvement.

Easy check in and great service!

This hotel needs a facelift. Looks like it’s stuck in the 90s. Definitely smells like people smoke in the rooms. It was affordable at 2 am on a Friday. Staff is great!

It was nice. There is a kitchen tyep of set up. The location is great to.

Clean place, safe place and easy access from the highway. Only issue I had was the nightstand lamp didn't work. I would stay here again.