Chicago Marriott Southwest at Burr Ridge

Loved the location and beauty of the location.

Stayed for one night. Frontdesk staff were friendly and welcoming. Room was pleasantly decorated and the beds were comfy.

Superb

This was an amazing location, walking distance to eatery and shopping. I enjoy my stay. The room was cleaned. The staff were awesome very helpful and understanding. Overall, very pleasant. I will visit again.

Very clean

It was a very nice place

great experience

No issues

Good clean hotel, friendly staff, coffee shop and restaurant on site. Surprise parking charge which is annoying. I wouldn’t have minded if I was told before booking. Transparency goes a long way

Our room was outdated and kinda musty smelling like they did a cheap partial update. Way overpriced for what you get. I did love going to the Kohler spa across the street though!!

Very good

The hotel seems laid back, wasn’t super busy. They have an indoor pool and jacuzzi which is nice. The jets in the jacuzzi were so powerful though that you could not necessarily sit back. You had to sit towards the edge of the seat because they were shooting the water everywhere to the point where it was even soaking the floor surrounding it. The hotel has a bar/restaurant/coffee bar that offers a limited selection of food. The bartending that was working was new so she was still getting the hang of things, she was nice though. We put on the app we would be arriving at 3 which check in was at 4 so I know there was not guarantee on the room being available which was fine. The ladies working the front desk were nice and said the room was getting a “final inspection” and would be done ready in about 15-20 minutes. Almost 30 minutes later they said the room was good to go. We had asked for extra towels prior to arrival in which the hotel responded they would accommodate, we mentioned it again when we were checking in and they relayed the message to house keeping as they were “finalizing” the room. When we got to the room there were no extra towels, so we had to call for them. The stopper in the bathroom sink was broken and basically just sitting there, and the entertainment stand/shelves/fridge cabinet were covered in dust. Which is all interesting considering the room have a 30 minute final inspection. They brought towels and maintenance came and fixed the sink. Not a bad hotel

Perfectly clean! The staff was beyond courteous, knowledgeable, kind and engaging.

What was disappointing was Marriott no longer provided free bottled water but what was most disappointing was that in front of the hotel and on the property is a HUGE parking lot and Marriott charges to park overnight. Ridiculous.

Only negative I have is that you park in their parking lot which ha alot of spots and they charge you . Doesnt make sense why you pay for parking when you are staying at the hotel.

private, sound proof, felt like a home Bathroom could be a little bit bigger, the outlets were in awkward positions.

private, sound proof, felt like a home Bathroom could be a little bit bigger, the outlets were in awkward positions.

Location is good. Breakfast is amazing. Service is the best.

We observed guests violating the hotel's policy while using a facility, resulting in boundary issues and making use so uncomfortable we no longer could use the facility.We asked the staff to intervene, but their response was not sufficient, nor did they enforce their own policies.When we asked the staff again to intervene they without cause said we were wrong and dismissed our complaint and us. Taken back my significant other was no longer comfortable in the hotel. Living with someone who suffers from PTSD you encounter situations you can't avoid but this particular situation was preventable and they failed to do so.

Great help at the front desk, easy check-in. Beds were super comfortable. Breakfast was great.

Exceptional

Very good

Very clean & comfortable

Very clean & comfortable

Clean room, quiet at night, gym could use some updates

Disappointing

Room was clean, service was great. Hotel atmosphere was perfect. Will definitely stay at this Marriott hotel again.

Exceptional

Whenever I am in the Chicago area I stay here. Staff is exceptional and accommodating. Facilities are always clean and updated. Location is excellent. See the same friendly faces each time. Ryan, F&B Director always greets with a smile and his staff, excellent.

Whenever I am in the Chicago area I stay here. Staff is exceptional and accommodating. Facilities are always clean and updated. Location is excellent. See the same friendly faces each time. Ryan, F&B Director always greets with a smile and his staff, excellent.

First day I was out 8am to 1pm. My expectations were that room will be cleaned and towels replaced, but not.

First day I was out 8am to 1pm. My expectations were that room will be cleaned and towels replaced, but not.

Exceptional

Wonderful in all regards

Exceptional

Everything is always perfect

Exceptional

Quite and very clean No complaints

Quite and very clean No complaints

It’s quite disheartening to choose a supposedly high or top tier hotel and then be nickle and dined with fee’s to park your car, and pay for internet. The room was adequate but quite honestly I could have stayed at a hotel with a price point 1 half the cost and not be charged for internet and parking. I won’t be using this hotel again. Nothing about this experience warrants the need to pay extra for normal things. This isn’t a resort but it is charging resort type fee’s.

During check-in the covers on the beds were absolutely dirty … when called front desk the manger was very rude about the situation. Then the room next door played music for 3 days straight day and night! Also the heat does not go over 75 so it is cold in rooms during winter.

Clean, quiet, great heating and cooling system that doesn't go up and down with noise levels frequently. Convenient and safe area, close to good restaurants and shops

From the moment we walk in, it's always been welcoming. We have family and friends that have joined us as well. They've been very impressed and look forward to staying again. Definitely my first pick when we want to get away for a weekend.

Everything was perfect!

Room was spacious and clean. I thought it was very odd when the hotel had a daily parking fee with the hotel location in a quiet suburb with a large parking lot. There are other options for hotels same location who don’t charge. I will not book again due to that extra fee. Other than that, fine hotel.

Overall above average stay. Bed was not comfy and bathroom was super small but it was clean!

The staff was very helpful with check in and changes needed for our accommodations. Our room was clean. Love this location for easy access to resturants and shopping.

We have been here before and will return. The staff is courteous and helpful. The facility and rooms are clean and the breakfast is wonderful.

Great property and staff was excellent

Also please note parking is no longer free nor is the WiFi.

We had a lovely stay at Chicago Marriott!

Room was okay. Very dark. Ink stains on sheets in areas that should clearly been visible by housekeeping. After a late arrival housekeeping knocked on our door at 8:32 am. I did forget the dnd but really. Soda in suite not comfortable. Chair at desk tips crazy far back.

Very clean

NA

Room

Rooms are clean but old. Needs a remodel.

Clean room and staff.

Outside space

Great experience, definitely try again

Clean, quiet and friendly staff

Loved this hotel and the location. Would definitely stay here again!

Hotel was very nice, clean and a good location. Staff was very flexible in modifying reservations also.

The property was very nice and well appointed. However, fully 2/3 of the common areas of the property were not available to us. We had 3 families coming together for a funeral and wanted to spend time together in the evening. We could not bring our pizza and beers to sit on the patio and reconnect. The policy of no outside food or beverages seems arbitrary and I have never run into rules like that at other properties, Marriott or competitors.

Very nice area

Room was not clean. Stains on the walls, tape on the walls in the separate room of the suite. Only left towels for one person in a suite. Had to wake up the front desk representative for an early checkout. Several mistakes were made on my folio that had to be corrected.

Great

Room and hotel were nice. Great location. We couldn’t check in to one of our rooms for a bit (even though we were called and told our rooms were ready) because the new employee was left alone and didn’t know how to add the room. Pool was closed for our entire stay. Unfortunately, the pool was one of the reasons we booked that particular hotel. It was hard to get a cup of coffee at the little “cafe” and when I finally did, it was cold. Beds were decently comfortable, but not great. The main draw is the location.

5 minutes after check in, the kid 5 minutes later, is bawling and irritated, we tried to chat with you. We were told that the pool was closed and that it said it somewhere in the fine print. How deceiving. Showing pics of the pool, when it was not available. Hidden in the fine print. Sneaky! Chat offered no help. Actually rude and a terrible offer. Expedia doesnt let you say anything, theyve denied 3 of my reviews. We did not accept and we are disputing this. I will ever use Expedia again, one of the worst experiences Ive had in a long time. Disappointed is not the world. I work looooong weeks, and now I have to spend more time handling this elsewhere. I know this is not expedia..... but the hotel needs updates. The bar area was great, but there are cracked falling apart sidewalks, old nasty carpet. This isnt even 10% of the problems at that place. We covered up sticky junk with pieces of paper. All photographed. Never again. I had to give the master bed in the suite to try and make up for it. I slept on the insanely uncomfortable couch (of which had no blankets or linen. You dont wanna know $.

The hotel staff is welcoming! Very clean and the rooms are spacious and comfortable. The restaurant has a great selection and the food is always good. Highly recommend staying here.

Clean, nice staff

Very nice property

The fact that there was a Starbucks in the building was an awesome start to my business trip.

Was not disclosed prior to booking Bonvoy points would not be eligible when booked through Expedia

Very clean nice rooms. The area around the hotel is great for shopping, very high end area.

We had our wedding here 19 years ago and came back to celebrate our anniversary. The room was spacious, the breakfast was delicious and the same were friendly.

The diner is amazing their breakfast and dinner is good the hotel is very clean and is very friendly and I love it.

I

Secluded

A great experience!

The only issue we had was not hotel related, some guests were trashing the pool area. I dont fault staff as they were quick to remedy that.

Everything was good except for the noise of people in the hallway.

Staff was very friendly, room was clean. Pool area and hot tub are very clean and nice.

Staying here is nice and convenient

Room and the hotel was outstanding!

Nice place

Hotel staff were very kind. Room was comfortable and clean. Linens and bed were very comfortable

Fg

TV in the bedroom didn’t work and nobody picks up the phone at the hotel restaurant

Clean and modern

My parents and I had a pleasant stay at Marriott Burr Ridge. The main focal points for us were the pool, whirlpool, and gym. The environmental services / daily housekeeping did an exceptional job. We mostly just needed fresh towels and some tea to which they would happily provide for us. Check-in was a breeze, Jason is professional and friendly. We were most grateful for the ability to check-in earlier due to an early flight. It felt relaxing to utilize the amenities and de-stress after a flight with the gym and pool. The terrace area by the pool was peaceful as well, the sun and temperature was warm to which we were able to lay out and catch some rays. The only suggestion I have would be to add a filtered refillable water station, maybe on each floor(?). I didn’t want to bother the bar with requesting them to fill my water bottle but at least the gym had some filtered water to which was very useful. Overall I loved our stay at the Mariott. Clean, comfortable, close proximity to many places on our trip, walking trails, ample amount of trolleys to tote your luggage, shopping center close by..I’d stay here again in a heartbeat. Keep up the good work!

Awesome

The comforter on the bed gave "moldy clump" vibes. Grossed me out. Did ask and staff said its normal even in new blankets and confirmed I can request a feather free room.

Beautiful location and very nice hotel. One problem was the size of the bathroom. Even though we had a spacious suite, the bathroom was very small, made worse by the door that opened inward, hardly allowing you to close the door once in. Thankfully other hotels have discovered barn door style doors help solve the problem, However, for as modern as the hotel looks, the bathrooms should have been been designed to be larger.

Not located close to the tourist attractions or airport for uber fees.

JD

Good stay

Loved the location and the customer service. We got upgraded because we were staying a second night which was so nice! The bartender Mallisa was so nice to talk to.

The staff at the restaurant were all amazing and food very good!

Love the location, close to the city and right off the highway. Close to shopping, dining and gym.

The hotel was clean, comfortable and exactly what I needed to relax before my flight out the next day. Only 15 minutes from Midway airport.

Good after all, could use a little more vacuuming tho…. But had no issues after all.

Supposed to be texted when the room was ready. Was not.

Room was very dusty on nightstand and desk. Food under bed.

Great location

I came to your hotel over spring break (March 2024) with two girlfriends for a little one night getaway! Your hotel is reasonably priced, comfortable and always clean! Your front desk staff is always very welcoming too.

Will certainly come back !

Great stay

Everything was good.

.

Very nice hotel with a pool and hot tub ! Love it !

Excellent

The property was easy to find. Check-in and check-out was easy. The room was not as clean as expected and WiFi was only free for Marriott members. Unfortunately there was a loud family with kids slamming doors and playing in the hallway.

It’s a wonderful hotel with great breakfast and a very nice pool.

I’ve stayed at this girl several times and I love this property. I will definitely visit again.

Beautiful setting convenient to travelers. Outstanding staff. Comfortable spacious room with great bed and pillows.

Staff was knowledgeable and courteous. Would recommend.

Management and staff were very courteous, and friendly. Made our stay for our anniversary, very enjoyable. Very grateful, and will be back.

Property was nice, room was large, restaurant was great

Bathroom was not clean. Hair in shower and could've been cleaner. Need to make repairs to wear and tear. Asked for quilt for pull out bed and got very thin old blankets.

Great location and clean hotel!

Nice staff and property

Clean and nice.

Great

Very comfortable and nice staff

Suites are extremely beautiful with all sorts of amenities! Great staff also!

We have been going here for many years. It was by itself when we started using it for Chicago trips. The community that has grown around it is impressive and extremely convenient now. Someone at Marriott had a fantastic vision. And it was spot on.

Convenience

Overall good stay. Pool and hot tub were both clean and functioning. Able to order and get food quickly from the restaurant. There wasn’t a complimentary breakfast but there is a restaurant. Major downfall was no free Wifi.

The public areas are fine, but The room was not very convenient. The lighting is very poor and there are no drawers to put anything in.

Good service and clean room

It was close to the venue. For about three hundred a night we would have expected free internet and/or free breakfast but neither of it was included. For a room that sleeps 3, they only have two wash cloths and two bath towels in the room. I’ll likely stay at another hotel next time. The only reason we stayed here cause it was close to the wedding venue. There’s lots of other options with compatible prices and great included amenities. Just not this one again.

Perfect for our one night stay.

I would not stay here. Room across the hall was blaring music til 3 am. Front desk said sorry nothing we can do. Please call manager tomorrow. Really this is the customer service

Nice area!

It was a very nice hotel. We had a good view of a pond and the staff was very friendly.

Nice and clean

The property was very nice and clean. Decorated really pretty. Wish there was a continental breakfast but there is a restaurant that does serve breakfast lunch and dinner.

Nice place. Clean room

No complimentary coffee for guests,especially at the prices

Overall the stay was comfortable. Upon going to bed however, pulling back the sheets, there was a stain to the sheets. Almost looked like a boot-print to the sheets. We had them replaced immediately. But I’d be lying if I said it didn’t sour my opinion.

First impression appearance front of the building looked creepy and has no feel that your walking into a hotel. Lobby was amazing, loved it. Room I stayed in was disgusting, it hasn’t been dusted, vacuumed in weeks, shower had buildup of soap, fridge and mirrors had finger prints stains. In the hallways by the elevator on the floor I stayed on it hasn’t been vacuumed as well, dust and dirt all over floor. Pool was filthy and hot tub could definitely use some construction maintenance repairs, Reclining chair by the pool looked like it had pile up of dirt stains on the material, beyond unpleasant and disgusting. Unfortunately I arrived when it was night and didn’t notice these things till morning time. Very unhealthy and unsanitary to stay in room like this with my two young children. This needs immediate attention.

Second time staying here, and we'll definitely be back. Great staff and nice amenities.

The hotel was packed due to a wedding and only had one working elevator which was super slow and didn’t go up/down as selected. It kind of did it’s own thing. The pool was overcrowded with people who were not guests but let in by a guest. They were extremely loud and took over the whole pool and even sat at our table where we had our belongings and had been before they arrived. When I asked the woman to move from my seat where she was sitting on my clothes she ignored me. We promptly left the area to avoid any issues.

Everything was nice. Very comfortable. Pillows a bit too soft for my taste. Definitely will bring my own next time. Shoukd be a bit more stocked so theirs no need to call front desk to get a restock in bathroom or other things in the room.

It was very clean and Justine at the front desk I love that he kept it real I will be back for sure.

Easy Check-in and out with a friendly & helpful staff.

I liked that it was walking friendly and that many stores and restaurants were near by.

Had a wonderful stay, could not think of anything to improve on

We asked for a quiet room and even though there were a couple of weddings and some other things happening at the hotel, the staff was able to accommodate us.

They don’t have universally free wifi.

Nice place and easy to get into downtown Chicago

No coffee at all!! No microwave. Wifi not included. Come on Marriott.

Hotel was very clean, great location, friendly staff. Internet and air conditioning were bad. I didn't think charging for internet was still a thing

Only there one night but great location!

Staff was very friendly

Great location! WiFi is not free unless you are a member and even then bandwidth is low

Service was good, however, they do not replace the linens or towels, even after we ask them. Had to constantly ask them for fresh linens. Housekeeping did not do a good job of cleaning the rooms

Nice hotel although it sometimes sounds like there is a sheet between rooms rather than walls due to the clarity of hearing voices and conversations outside our room. We still found it comfortable and convenient for our needs.

Hotel seemed a little dated. Carpets need replacement

It was an amazing room. Spotles and clean.

Had issues with Checkin. Only showing one night booked when paid for 2, had called earlier in week and thought it was straighten out

Great staff

Stayed for 3 nights my room was not clean…when I asked front desk They said rooms are randomly clean. My mother stayed on the same floor and her room was cleaned with fresh towels everyday

Great location, excellent value, front counter staff was somewhat just going through the motions. I felt the breakfast was a little pricey for what you received. Would stay again.

I stayed here recently for 2 separate stays. The first was to visit my Dad, who was very ill and sadly passed during my trip. The second stay was right after with my family for the funeral. For both stays, Marriott and especially Regina were so kind and helpful during this challenging time. She helped with all the arrangements and made sure we were set so we could focus on our family. I am so grateful for Regina's care. It's so nice to meet such kind people who go the extra mile to make a difference.

Best hotel in burr ridge, very clean and great customer service, shower was amazing, the view of the pond was great, comfortable bed! Close to restaurants..would highly recommend!

Hotel was great! Best in the area

I love this hotel. It's my home away from home. The rooms are clean and decorated beautifully and modern. We love hanging out at the bar/lounge area. Definitely going back.

When we arrived at the hotel, there was no one at the counter. We waited about 5 minutes, then a hotel representative came and said she would be right with us but then said to wait again because she had to go let another couple into their room. We got into the room and noticed that the sheets had urine stains on them and asked for more sheets. We had a king size bed and they gave us queen sheets smh. We asked for the room to be serviced and he never was. They said they would take $30 off for the urine stains but ended up adding an extra night to my bill. I will not be staying there again.

The beds are really short to the ground. And if you don’t mind your non-colored hair in the bathtub and no Wi-Fi, this is the place for you