Extended Stay America Select Suites - Chattanooga - Airport

Very dirty and room smelled of cigarettes! Roaches seen outside of the room. People hanging outside at 2am. Lobby staff hard to get a hold of when arriving late due to delayed flight. Staff took her time coming from her room the locked lobby that I had to wait outside of with the sketchy people out walking around. Not safe!!

The property is a disgrace! I wouldn’t sleep in the hotel rooms if they paid me! SO NASTY! The carpet is CORRODED IN FILTH AND ANIMAL FECES! I left! I wanted a refund but probably won’t get it! If I was BOOKING I wouldn’t be promoting such a place. EVERYTHING!!! The stank just stuck on you when you opened the door!

, were greeted with the smell of cigarette smoke as soon as we opened the door. There were also small roaches in the kitchenette area and the toilet did not work properly. The beds were super thin and you could feel the springs in the mattress but the sheets were clean so that was a plus. I mean for what we paid I expected it but was hoping it would exceed our expectations but unfortunately it was not somewhere I’d want to stay again. It was very much a you get what you pay for type of stay.

Great for all the necessary needs from stove top to a card activated laundry room

It was a huge disappointment. There was no hairdryer, coffee, water, no shower curtain. Did not look like the photograph in the ad at all. To my surprise, there was no air dryer, shampoo, conditioner, the TV did not work, and there was no shower curtain on the shower. I called the office about the TV and they said unplug the cable box, but there was no cable box. It also was very noisy with street traffic and not a very good experience.

The staff n the neighbors very friendly

The price the staff The plumbing in the walls where making noises all night

We was not offered Wi-Fi the AC did work okay there was no hand towels there was no soap or shampoo we had to go ask for it and there was only two small pillows and they did not have any extras and she would not get them out of another room for me even though they were not busy I would not recommend staying here just because for attitude and the way it was treated she's like no we don't do that we don't have that everything was a no

Cockroaches everywhere Stained carpet TV didn't work Shower/tub dirty

Great people & staff ! Nothing

Can't think of anything wrong with it

I have pictures Everything

I didn’t get a chance to stay Didn’t have availability

W

Horriable

Awesome! Clean and pleasant environment. Quiet, clean, area and most of all on a back street.

Awesome!!

I waited outside in frigid conditions after using a telephone to call a 3rd party. They said someone would come to assist with checking in. No one came and I had to go to a different establishment.

The staff was kind and accommodating. The fridge, working heat, working stovetop & amenities were awesome. I didn’t find any vending machines, there were holes drilled into the walls, the room made my belongings reek of cigarettes, and I didn’t find any on site laundry detergent for purchase.

room was clean

It's dirty, it smells, the furniture is dirty and rotten Even the refrigerator was rusty and rotten. There was no shower curtain, so washing was impossible. The kitchen cabinet doors were broken. The carpets were completely stained. Even the range hood was rusty and rotten. By the way, when I say rotten, I mean rotten.

Only twin beds bugs were in the bed and room unclean

The light was flickering, the shower rod was completely coming out of the wall, and it smelled really bad. I don’t mind all that for a $40 or $50 hotel but $90 should be a little better

Awful.

Proximity to the airport Filthy with bottom feeders, roaming the parking lot

Price This was as basic a room as one can get. It had dust all over like it hadn't been cleaned or used in a while. It had no food services, even though the app said vending was available.

Terrible experience

Very dirty … sheets were damp

Clear view

It was a Easy check in The front office manager if that’s what u would even call her! She has zero customer service skills ! One of the most rudest unprofessional managers I’ve ever seen in my entire life. The cleaning lady took some very important things I left in my room.

wouldnt stay there again

This place is absolutely terrible..used needles and condoms everywhere..blood and mold on the blankets and I can’t begin to explain what was on the fridge. It needs to be shut down. I will be calling the health inspector to make a visit

The pictures online show a clean rooms, the room had a terrible smell and did not look as advertised.

Convenience

It was old yet clean, however it stunk of smoke because someone obviously was not following smoking policy. I was unable to stay. Staff was awesome and tried to accommodate the best he could.

Dirty and disgusting staff

Nobody at the front desk Hard to find address

People were very rude and disrespectful, cleaning people did not knock prior to entering. Rooms in need of deep cleaning, major repairs and massive pest control! Worst hotel experience ever!

Dirty

Stove and fridge were old looking, and fridge was noisy!

Sink drained slow light one of the lights didn’t work in room door hard to open and close

The stairs and walk ways were very dirty. The room did not have a garbage can nor anything else. Not worthcthe money.

Noise all night long. Don't visit if you intend to sleep or get rest. Also, nobody is in the office until 10:00am. There's a phone on the side that dials a call center, but the connection hung up on me twice. Good luck if you need to check out early.

Staff was friendly and nice. Main complaint Is that the hot water isn’t actually hot. Location makes it difficult to move around if you don’t have a car but that’s all

This place is not convenient if you land during night time. I got to the hotel at 12 midnight and finally got inside my room at 2 am. The reason for this is because the lobby is closed during night time. There is no sign to guide a customer on where to go after hours. I finally got to see where to go after circulating for about 30 mns around the building when I saw a door that is different than the others. When i took a peep, I realized it was the lobby with no one inside. I manage to call expedia, the person who answered was from extended stay in colorado and told me that someone is coming. No one never came. After about 40 mns of waiting, I decided to look around to see if I can find someone to check inn. Looking upon the glass door that is when I saw in a small post-it on that that says call 500 after hours. I had to find a phone that is near by that looks like a payphone to dial 500. When I dialed, i finally found someone to check in. This is a terrible experience, I was really tired after long hours of flight and not able to get into my room that was already prepaid.

Staff was amazing! Great and easy check in. The only problem was that our room did not have hot water the night of and the next morning

Had roaches website said there was a vending area but was not the knob on bathroom door is loose

Beautiful

Room was unclean with sticky surfaces and floors. Countertops had missing pieces. “Kitchen” was unusable with no dishes, silverware, or cookware. Fridge was working though. No coffee maker. Multiple bugs issues.

Terrible , roaches , dirty , noisy , would never stay again .

I tried to check it in early 1pm on my first day but rooms werent cleaned. I explained I would be back around 8pm after some business. When I returned they had no rooms available. I had prepaid for 2 nights.

Terrible, didn’t even get to check in.

In one sentence, I wouldn’t recommend it to anyone!!

I checked out within five minutes

I opened the room door and there was a heavy smell of marijuana inside. (I went to the office to ask for a new room). The property is ugly. The building does NOT get any obvious maintenance. It's sketchy. Carpets are stained. One of the card keys did not work. To reach someone in the hotel to ask for a new key you have to call customer service call center, then they track down the on-site office worker who retreats to their room at 10 pm. This is not good customer service.

Cool

The staff was very professional and polite. The room was clean.

Located in an commercial area. Those properties were clean also.

Room was nice and comfortable.

The free WiFi sucks and the breakfast is very limited

Room was clean, staff very friendly. Customers walking around with their animals was very nice. No ice machine or lobby to buy things other than that. We had a great stay. A/c was cold

Great

The staff was courteous (once I contacted them) and the place was clean and quiet, even if a little old. There was a problem checking in, though, in that I arrived after midnight and the office closed at 11pm. There was a phone around the corner of the building for calling the office, but this was not obvious--no sign telling what to do for late arrivals. The office hours were not announced on the website--it said the office was open 24/7, which is not correct. I had to call the main reservation number of the hotel chain to even learn that there was a phone. Once I found the phone and dialed the office, it was very hard to hear the person who answered it. So, there were a lot of inconveniences in getting checked in. Once the person arrived, she was courteous and thorough, and eventually got me checked in, but it took a while to get in touch with her.

Not a bad place, just nothing special, good value if you didn’t pay much for it. “Continental Breakfast” that website said was available beginning at 6am actually not available until 8 am consisted of a small nutrigrain bar.

I liked Pam and her staff for speedy hospitality service!

They should include that they hold deposits on Internet, Then the guy in the office walked out while I was about to walk in and had me waiting, Then told me he didn't think they had any clean room but on the 3rd floor with no elevator bc I've already paid in advance he told me to lookup who I booked with and they can find me a room, I have never had such bad service when checking in and I will never stay there again

Mold on the bathroom ceilings, spiderwebs everywhere, paint splatters on appliances, and police in the lobby talking to the staff about “we confiscated the guns that he had…” makes it seem really unnerving.

Stayed overnight for a bed. Staff was nice. Room could have been better but it was affordable and just what we neeeded.

It was amazing

Close to my activities

Didn't know the hours where 7 11 for the office and had to call a property manager down to complete my reservation very inconvenient and a 100 deposit was asked for in addition to the room charge..the room carpet very dirty and had stains..only needed the room to lay my head down between trips served it purpose..

Awesome!

The hotel was very good very clean great parking

Hotel was simple had basic amenities and cost effective for what we needed.

Nothing to like about it they promis breakfast no breakfast and no utensil inside and dirty autside

Two person room only had 1 washcloth No dishes utensils, etc in the kitchen (all of the cabinets were completely empty)

Rooms were smelly, door had a big gap underneath. Definitely not coming back there

Cockroaches coming out of electrical outlets. Door was bent in at bottom allowing debris from outside come in. Coffee supposed to be available in lobby with breakfast till 9:00am. Coffee was all gone by 7:00am and no one would come to front desk!!!!! Would not even come and check me out!!!!

Very dirty and un clean.

Convenient to airport. Minutes to get to airport

Simple room, worth the price

The place is GROSS and dirty

I do not recommend this property. I felt unsafe there and left within 30 minutes.

Otherwise clean, secure, good AC, good bathroom amenities, and nice bed and pillows.

No

The lady at the front desk was very nice & helpful. The room was nice. My boyfriend & I slept like babies!

Didn’t feel safe. Smelled marijuana multiple times. Staff mumbled and hard to understand. Room smelled musty

The facility was clean, both outside and in. The exterior lighting was bright and we saw a police officer drive thru the quiet area! DEFINITELY RECCOMEND!!!

Exterior appears nice and well-lite. Bed was clean and ok. The rest of the furnishings looked like the result of a dumpster dive. Room was In disrepair, the floor was so sticky and nasty black, I put my shoes on before walking to the bathroom during the night. The property is so close to the interstate and the road noise is nearly unbearable. If it wasn’t total necessity I would have left immediately, but I endured. My wife freaked out seeing a spider in the room, never did kill it, but it could have escaped through the large crack under the door. Clerks at the desk were friendly and the shower water hot. Many more negatives than positives, you decide, or just trust me and avoid this place.

Bed and pillows were lumpy. No hair dryer in room.

Great staff, very friendly

The smell in the room

Needs a good cleaning inside and out. Pest control a big issue. Not vending machines on site..Staff in office friendly

Bathroom had mold in the shower and roaches. Complaint made directly to extended stay

I refused and was given another room.

They doubled booked the room and than hung up in my face at 11:45 at night so now im driving 30 40 mins looking for another hotel horrible night shift

Regularly overbooked, management does not care. Talks down to you, very rude Annoyed that you actually show up and want your room and interrupted their sleep

This is one of the worst hotels on Expedia as as soon as you pull up you will see homeless people sitting outside drinking by people's vehicles. As soon as you walk in the room and turn the light on there are bugs crawling up the wall and if you go to the front desk as I did and spoke to Cassidy she'll tell you oh well if you don't like it you can go somewhere else there's a no-refund policy and you just lost your hundred-dollar deposit although they tell you if they deposit most people don't get it back and there's nowhere on Expedia where it says there's a deposit until you get there so they'll put a hold on your card and it could take up to 15 days to even get that deposit back

Bugs in room…. Bed was definitely broken in and uncomfortable otherwise they needed to do a better job cleaning for next guests to come but otherwise stay was decent. Good area to getting places.

Was full of roaches. Do not stay here. The shower was decent

The bed slept so good i promised i woke up stressed free.

Price was good. Access to room easy

Not at all bed was infested with bed bucks please they really have to sort this out

The rooms were clean and comfortable the basic room as expected everything was fine for that matter. I then found out there was not a remote control for the TV and no microwave available in the room when I went to the front desk again the lady could not help me she said there wasn’t any extra remotes I would have to do without until maintenance got there and now it’s three days later and still no remote She may need to have some reeducation on customer service but overall the property was good eight minutes from work and I’ll stay again just due to the fact of price and place surely not for her

Most hotels I have reserved last two times are poorly run and priced about the same .. not sure if being member has any benefits at this point.

The hotel was closed. they7 said the doors didnt work but they charged my card anyway and gave me hell trying to get it gback.;

convenient to where I needed to be.

This place was as basic as it gets. Because of COVID, there was nothing in the room, not even a coffee pot. You had to dump your own garbage and the grounds has cigarette butts all over. Not somewhere I would choose to stay again. The staff was accommodating and friendly though. The property needs major work!

Didn't like not having a coffee maker Really liked Regina the check in lady

*ROACHES!* The motel had so much tiny roaches, all over the room. There were dead roaches all over the room that had been there for days possibly longer. The room had live tiny roaches by the tv, on the walls, on the night stand, on the sink, on the refrigerator, on the bed frame. We complained about the roaches and were moved to the top floor but there was just as many roaches on the top floor as there was on the first floor. We ended up getting zero sleep due to feeling like bugs were crawling on us. It was a terrible experience! This gave new meaning to the term ROACH MOTEL, avoid this location!

Very clean, great decor. Very comfortable bed. But it’s a bigger motel and our room’s door was close to the sidewalk and some domestic fighting was going on for about 15 minutes.

There were some stains on the exterior of the refrigerator that appeared to be dried soda. The room smelled like smoke when I entered, but it didn't bother me much and dissipated quickly. The room was comfortable and relatively clean, but slightly worn looking in the kitchenette & restroom. Overall I was satisfied with my stay. I felt safe & had a good night's rest.

Convenient to Airport transfer.

Power was out. Receptionist had door locked so we couldn’t even check in. Took 30 minutes to come to door. Cancelled reservation and went somewhere else since we had to have hot water and air.

I wasn’t able to contact the front desk about WiFi issues - no instructions was given at check in Didn’t connect to WiFi tell the next morning- upon check in 100 deposit was required ( wasn’t aware- no receipt was given - Clerk had to email it - Overall the room was clean spacious . Hotel need to focus on more customers service details

It was a good place for the night. Front desk didn’t seem friendly or helpful when I asked questions.

Very friendly front desk staff. Overall very pleasant.

So I have stayed in other extended stays before but this one was nuts. the first room, the a/c was broken, the carpet was old, stained, and smelled like smoking has been done in the room. In the second room, the carpet was also in super bad shape and also smelled like smoking was done in the room. I could not be barefoot in the hotel room as I was creeped out.

The property was in an industrial-commercial area, tucked back in between warehouses. This should have been my first warning about this property. We arrived and the check-in clerk informed us the water faucet was backwards, hot was cold and cold was hot. We couldn’t open the door to our room and the attendant informed us that some rooms door handles are backwards, if that didn’t work, we would have to go find her around the property (3 floors, all outdoor access rooms)... We booked a non-smoking room however it wreaked of smoke. The rooms directly above, below, to the left and right of us, all had smokers in them. We had to go buy room spray just to tolerate the room. We slept on top of the covers because the overall feel of the facility felt grungy and cringe-worthy. I happened to see cockroaches running on the walls outside the door. The others who were staying at this place looked to be living out of the hotel. The quality of this Extended Stay America, was the complete opposite of other ESA’s we’ve stayed at. This was by far disappointing and we plan to never stay with ESA in the future. I would not suggest this property to families or solo-traveling women. I felt very unsafe moving around this facility by myself.

This was a good room for the price.

Poor staff drugs bugs dirty sheets and toiletries

This was THE WORST HOTEL I have ever stayed at, and I have stayed at some pretty poor hotels. I have inquired about a refund and immediately booked a different hotel 10 minutes after arriving to this room. There were literally roaches crawling around the fridge and bathroom as well as dead roaches and some other type of bug on the carpet. The safety latch on the door was even present and it looked as if the door had been kicked in. I can only imagine what happened at this hotel for the door to be like that. When I went to let the front desk know I was leaving, they had closed the office 40 minutes early.

The A/C was very noisy when it kicked on, kept waking me all night.

I didn’t stay at extended stay as idk why it’s still asking me questions on it

I liked the staff at the front desk they went above and beyond at check in and through out my stay. The property is in need of repairs and cleaning. The lack of cleanliness was bad.

Didn’t stay here just got charged for nothing didn’t take my card

My stay was not comfortable and the sink in bathroom was leaking water and light blow out in water room and a draw was missing from one the dresser....🤔😠😠 I stay al the the time but this time was a bad experience...😢😢 the chair was messed up in here...

-the deadbolt would not lock in place. -the heating and ac unit was broken. It only had one functioning setting at 65 degrees at high speed. -there were no extra blankets or pillows. -the hold and cold settings were backwards on the faucets. Quite a few issues, however, it was clean and affordable.