Hampton Inn & Suites Chicago Downtown

Great stay! Great stuff! I recommend this hotel. Convenient location!

This hotel is beautiful and the staff is great! The front desk attendant, Arthur, was especially helpful in assisting me with a parking issue. This hotel is in a prime location!!!! I highly recommend this hotel!

Our reservation was canceled due to them emailing me while I was in flight on our way to Chicago, I couldn’t respond because I didn’t get the email until we landed and got our luggage and checked my email, I called and they said because I didn’t respond they canceled our reservation and gave our room up. We were traveling to Chicago , so we had no hotel and had to scramble around to find an hotel accommodation! Very unhappy with this whole situation!

The breakfast buffet was great each morning! The location is spectacular- you can walk to the river in 5-7 minutes and the red line access is one block away! There are places to eat everywhere around the hotel and it was a short Lyft ride to anything we wanted to do. The staff were very friendly and helpful. The elevators were always quick and easy to access. After a certain time there was a security guard on site monitoring the door and requiring people to scan their card which I appreciated. Everything was clean and maintained. There is a fire station very close that you can hear at times but it did not bother us at all, in fact the breakfast area has a large glass wall facing it so it was fun to watch their station from the hotel and see all the activity happening (like them testing out the ladder each morning)! I wish there were smart TVs in the rooms so people could stream/cast from their phones to watch things in the evening or log in/out of the apps. There is only basic cable accessible which is outdated. There was no fan in the bathroom which is tough when multiple people share a small room (or the one in our room didn't function). You could hear people's doors slamming very late and very early so it would help to put some slow closing devices on the doors for sure.

Very good

Exceptional

Exceptional

Everything was walking distance from this location, calling Ubers for the night life was great. & staff was exceptional. Easy to find as well. Nothing overall great experience

An excellent,safe, family-oriented place to stay while exploring Chicago. The only issue we encountered was that there’s no microwave available to warm food.

Very clean and great location Nothing

Centrally located near the Red Line and restaurants / bars

loved the breakfast. loved the room and the location

Superb

Everything was great. Hospitable staff, room was nice and comfy, cleaned daily. Me and my husband were there for our anniversary and the staff gave us a complimentary bag of goodies and good recommendations. We really appreciated the attentiveness and kindness of the staff. The hotel was in a great location, walking distance to great local spots and public transport. Overall, we had a great stay.

Nice hotel. Great location, within walking distance of everything. Good breakfast too. And I appreciate the locked doors at night for added security

The personnel at the front desk were great; the room was good and clean; breakfast Parking was a distance away and had to pay for it, but probably the norm for downtown Chicago

Excelente ubicación.

Perfect stay

Very nice hotel right in downtown Chicago The pool was not good. More of a pool for the kids

Very nice hotel right in downtown Chicago The pool was not good. More of a pool for the kids

The staff was great The breakfast was good omletes and sausage one day and bacon and scrambled eggs the next plus bunch of other stuff.I had to park in a garage a couple of blocks away didn't like that much but once in the room I didn't need my vehicle anyway till I left. Bed's were ok not great. Shower was good.

Exceptional

Superb

Great time planning to go back in the summer Staff calling me two o'clock in the morning

Great time planning to go back in the summer Staff calling me two o'clock in the morning

nothing, everything was excellent!

Very good

Exceptional

It was clean beautiful and comfortable Parking not on sight

Very clean room. Great location

It was clean beautiful and comfortable Parking not on sight

Very good

Exceptional

On the booking.com website it shows free parking and that was misleading

It was downtown The parking, breakfast, the dirty floor and dirty towels

Clean, nice breakfast, and friendly staff.

Passable

Exceptional

The hotel was clean and great services. Loved the location, walking distance to most popular sites in the city. I would definitely stay here again. .

Exceptional

Comfortable stay and kind and helpful staff!

Exceptional

Staff was quick, knowledgeable and nice Wish parking was closer-

Clean and great location

The breakfast was great. The location was excellent, all the attractions and sites in the city were all in walkable distance.

In the perfect location

Great location. Breakfast needs to be improved. It’s unhealthy and no taste

Clean room great aesthetic

Clean, comfortable, friendly staff, convenient location, good breakfast Nothing comes to mind

Clean, comfortable, friendly staff, convenient location, good breakfast Nothing comes to mind

Options, sugar free Yogurt for example.

Very good

Exceptional

The room was spacious, plenty of storage and had so many outlets! Also it was very clean. There was already an extra blanket and pillows in the closet. Above all the room was clean and staff super nice. The only compliant was the bed was a little too soft for my preference.

The room was spacious, plenty of storage and had so many outlets! Also it was very clean. There was already an extra blanket and pillows in the closet. Above all the room was clean and staff super nice. The only compliant was the bed was a little too soft for my preference.

Breakfast was fresh

Everything! Nothing

Very good

Breakfast was excellent. I was very pleased with the service we received at the reception when we arrived.

Breakfast was excellent. I was very pleased with the service we received at the reception when we arrived.

Everything! Nothing

Very good

Everyone was so nice Everything

Everyone was so nice Everything

The room was very nice and the wet bar area was a nice addition. There could have been a few more hot selections at breakfast.

Location No parking, rooms are connected

Location No parking, rooms are connected

The room was very nice and the wet bar area was a nice addition. There could have been a few more hot selections at breakfast.

Very good

Staff were all so helpful and sweet and our stay was amazing. So close to everything. Room was clean and cold. Ac works perfectly and the beds were super comfortable

I think the kitchen needs a sponge, pods or dish soap so the dishes can be cleaned. I wasn't too thrilled about being charged for a marketing fee. That shouldn't be a separate charge. If anything, it needs to be included in the cost of the stay or the company needs to pay for that & not the guest. Couches need extra love by getting a company to clean them.

I was pleased with how clean the hotel was, the staff were all friendly, and the full breakfast completed the stay. I’d easily stay again.

We were able to store our luggage before and after checkout so we didn’t have to carry it around with us. Everything was great

Passable

Everything was great

I was pleased with how clean the hotel was, the staff were all friendly, and the full breakfast completed the stay. I’d easily stay again.

It's location was nice. The style of the rooms was very good for the price and I loved the pool!

It's location was nice. The style of the rooms was very good for the price and I loved the pool!

Love this hotel!

Very clean large room , helpful professional staff

Exceptional

Very clean large room , helpful professional staff

Really comfortable and enjoyable stay for a week in this hotel. Good area, central to key sites and near transportation. Great to have breakfast included.

Great breakfast and location

Location in downtown Windows are not sound proof it was so noisy due to the fire department down the street all night long too .

Very good!

Location was great to go sight seeing. Found a roach in the room. Didn't feel like a suite. Very small bathroom

I like the room size and it was nice to be able to heat up left overs. Staff was nice and answered the texting system very quickly for any requests. It's right next to a fire station and goodness was that loud and frequent. Also on booking it does say a $100 deposit fee, but had to pay $300. I know you get it back, but now it's something you have to factor in. Pillows also inconsistent with some being super thin. Would've like having a smart TV so I could stream over cable TV with so many ads.

My recent stay at the Hampton Inn & Suites on Illinois Street in Chicago was an exercise in pure frustration and a masterclass in poor guest management. To suggest that sleep is possible in this establishment is a fallacy; the mattress felt as though it were carved from solid rock, and the room’s design flaws were relentless. Between curtains that failed to fully close, a glaring fire alarm light positioned directly above the bed, and a significant gap in the door frame that allowed both intrusive hallway light and a lack of privacy, the room was a perpetual sensory disturbance. This was compounded by the hotel’s proximity to a fire station, resulting in the jarring intrusion of sirens every thirty minutes throughout the night. Even the bathroom door contributed to the chaos, emitting a piercing, high-pitched squeal that echoed through the room at the slightest movement. The inconvenience extended far beyond the room itself. We were left to discover the elevator’s key-scan security requirement by consulting other guests, as the staff failed to provide basic operational guidance upon check-in. Furthermore, we were blindsided by an unadvertised $60 nightly parking fee for a self-park garage located several blocks away. When we attempted to mitigate our misery by checking out a day early, the front desk flatly refused a refund for the unused night. To finalize the disappointment, the breakfast service was abysmal, featuring overcooked, dried-out sausage and hard-boiled eggs that were structurally impossible to peel. Given the exorbitant rates charged, this hotel offers nothing but discomfort and calculated inconvenience. I strongly advise prospective travelers to avoid this property entirely; it is an overpriced failure that provides none of the standards one expects from the brand.

Desk staff were especially polite, knowledgeable and helpful. Breakfast was very good. Other guests I met were friendly. So were the Chicagoans I encountered. Can't complain about anything. My room wasn't fancy or spacious, but it was nice. A good value for a downtown location,

Was charged a fee for incidentals after leaving and had no idea why!

nothing it was fine Staff was very friendly and helpful

Great option!

The location of this hotel is just absolutely terrific for getting around in the downtown area of Chicago. We used the gym, which has a good selection of gear, as well as the pool, which is lit by a large skylight. We opted to not pay for valet parking, instead choosing to park our car for the weekend in one of the many garages in and around this area, which ultimately was just as good, only thing is we had to carry our bags to the hotel for a couple blocks.

Definitely a hotel for families. My kids absolutely loved the pool filled with kids their age (5 & 9). I appreciated the free breakfast and convenient market for last minute snacks and things. We used SpotHero to find cheaper parking near the hotel. We ended up at Grand Plaza parking garage. The garage was under construction and kind of tight but a third of the cost.

Large suite was perfect for my group and an awesome location. Exceeded expectations for such a reasonable price

Keep in mind it is next to a fire station. Breakfast was okay basic options. Always waffle, bread, muffins, oatmeal, hard and scrambled eggs and some type of sausage. Nice hotel I would recommend.

Staff was sooo great

Very nice clean I liked everything

Room was clean , staff was nice , great location

Excellent

It was a great hotel other than the fire station next door. Seemed like it was every hour all night the fire truck sirens were going. Hopefully you get a room on the opposite side.

We booked a double room with two beds for three people, but since the hotel was overbooked, we were downgraded to a King room with a rollaway cot. The cot was ancient and incredibly uncomfortable; you could feel every spring through the thin mattress. Furthermore, the room was dated and lacked any soundproofing. Being located next to the elevators meant constant noise from foot traffic, and the connecting door allowed us to hear everything from our neighbors. To make matters worse, a nearby fire station had sirens blaring throughout the night. Between the poor bedding and the noise, we barely slept. We definitely do not recommend this hotel.

There is no hot tub. Everything else was great!

I just wish they had apps on the TV other than cable!

The room smells like old

Breakfast is busy, but pretty good. The room and bathroom was clean but a bit dated. Overall a good place to stay but the management does not allow any flexibility for cancelled flights. We were stuck in a different city overnight and they would not budge on any credit. Only book with them is you have zero risk of last minute travel issues.

Excellent place to stay

Perfect place to stay. Location is very convenient!

The best breakfast ever, beautiful and clean facilities, the staff is wonderful. We were in the suites and the kitchen facility was absolutely fantastic!

The hotel was beautiful! The room was spacious and the view was also amazing. We went down for breakfast in their Restaurant and the food was amazing! Thank you for such a wonderful time. Worden’s

Front desk staff were very friendly. Housekeeping went above and beyond to make sure the room was clean and inviting.

Updated, clean hotel. Nice breakfast layout with lots of seating room. Hotel room was the perfect size for our stay.

Hotel is clean, staff is accomplished and friendly && breakfast was great! I will always stay here when I visit Chicago.

Staff is very friendly and helpful

Cons: can hear neighbors easily, pool is usually very busy with kids (so wouldn’t recommend if you’re a couple looking for some chill pool time like we were lol), no smart TV so unable to stream stuff. Overall, it was a nice stay for my boyfriend and I. My only suggestions would be maybe implementing smart TVs and perhaps an adult swim time at the pool, even if just an hour at night. Definitely a more family-oriented hotel so keep that in mind.

Everything was great. Pool, breakfast, room cleanliness, staff, and proximity to public transportation were all amazing. Will stay again.

Our one night stay was absolutely fantastic! The desk clerk Brent was magical checking us in quickly and efficiently on top of being the friendliest individual in Chicago. The beds were beyond comfortable and the breakfast buffet was top tier! Cannot wait to stay here again.

Some staff helpful, others seemed bothered by questions. Lost power in half the room and when they couldnt fix it had to change rooms.

clean room , nice staff, veryy good breakfast perfect location

We enjoyed our stay in a corner suite with separate bedroom (2 queens) for five nights. My daughter, granddaughter and I each had our own place to sleep and enjoyed the extra space the accomodations offered. Breakfast had a lot of choices and was another reason to stay here. The staff were helpful with questions and getting us cabs. The cleaning staff are available daily but not intrusive (ask you what you need). Internet worked well for me. It's a very convenient area for attractions, food, shopping, etc. We would definitely consider returning.

No complaints about breakfast. It was pretty busy while we were there but the staff made sure there was plenty of everything. Would definitely stay again and recommend.

No valet parking, parked a couple blocks away and had to walk in the rain. No exhaust fan in bathroom so everything was dripping wet after a shower but housekeeping does an excellent job keeping the mildew cleaned up. Breakfast selection was good- would recommend spacing the waffle cookers out some, was very crowded when people are trying to turn the hot press. Elevators were awful, they were so slow and in the mornings constantly full. We decided to take the stairs one time.... didnt know you have to get off on 2nd floor to stay in hotel- we ended up exiting the building in an alley. When we went to leave we had to wait over 30mins for an elevator that we could all 4 fit in with the luggage cart- maybe have the service elevator available for those checking out to use.

Yes

Pool was extremely dirty, hvac didn’t work in the room. Had a family emergency and needed to check out a day early, due to prepaying, refund was not available.

I don’t know where to start! The room was clean, the pool was clean and I like that the outside terrace was attached to the pool! The staff was beyond amazing especially Bella! The staff absolutely had no problem accommodating anything I may have needed during my stay! The breakfast was more than exceptional! They don’t offer valet but the parking structure is only a 2-5 min walk from the hotel! The walking distance from all the amenities was short! I’ll definitely book this hotel again!

Everything was great

The staff was nice. The general environment was clean. The beds were a little hard, and there was a lot of noise from room to room. Very convenient to all downtown sightseeing and the Red Line.

Lobby was very nice and clean. Staff was very helpful, especially Bella. Rooms were nice and I loved that the bedroom was separated from the living areas. Tons of stuff to do all around hotel

The breakfast was excellent. Therebis no business center, the gym is mediocre, the elevators are constantly backed up.

Great location, lovely staff, good breakfast. Would highly recommend

Very clean room ! Pool was good for swimming with toddler! The breakfast was delicious! S lot of variety!! Great location! Many great restaurants in walking distance!!!

The room was clean and comfortable. The staff communication was TOP TIER!!

The room and facility was clean, staff were friendly but the pool was extremely crowded and rowdy every evening. It was unsafe for younger kids to be in the pool because of the wake created by the rowdy crowd. Breakfast was also extremely crowded. Staff kept it stocked but there just wasn’t space to get your food or eat.

Bella at the front desk was super friendly and helpful!

Rooms weren’t great, loud, and the parking was miserable.

Clean room. Very professional staff. Housekeeping very prompt and helpful. Breakfast was okay.

Our stay at the hotel was excellent, no complaints, it is the best and has all three touches, good, nice and cheap

Friendly staff, clean room, hot breakfast

Yes

Every timing i go to chicago this my place to stay one of my favorite hotel to stay in servic is always on point never had a problem with this hotel thank you guys

Location is excellent. 15 min walk to millennium park. And lots of restaurants nearby. Valet parking 2 mins from the hotel is cheaper than onsite hotel parking.

Bella at the front desk was awesome! She knew I was in town for the first time to visit a friend for her bday and she got me the closest room she could find. She also has great vibes overall. She definitely helped get my trip started off on a great note.

Bella at the front desk was AMAZING! She was so kind, and helpful. She’s the only reason I am actually writing this review because I want to make sure she is acknowledged!

Clean rooms, comfortable. Basic breakfast but good.

As a single parent traveling with kids, this was a very clean and safe hotel with very friendly and helpful staff. Brent was very helpful with check-in and carefully explained the nearby parking garage available for a fee. The free breakfast was great each morning and the staff did a wonderful job keeping things hot and replenished. The housekeeping staff smiled and greeted us as well. All around great place with great staff. I’d come back!

Clean room and great pool but pool water was a tad chilly for kids

Our family had a great time staying at the hotel. The pool was open even though it says it’s temporary closed due to construction when we booked. We sadly didn’t bring any swimwear.

Very good location for what we needed. Valet was so kind, I left my phone in my car and didn't realize until we got up to the room. We were going to have a drink at the bar anyway so I told him, said no rush and he could just grab it when he went out there next but he insisted on going right then. Room was comfortable and clean.

Great stay and convenient location!

Was a great stay

The pool was kept clean and the towels were stocked with two sizes. There were plenty of chairs and tables, too.

Fantastic. Belle up front is great!

Highly recommended.

We didn’t even stay due to parking and having 3 little kids. Parking wasn’t explained we tried to stay at a different Hampton or a different time and was told no

very thing was nice

Dirty bed sheets. Hair in bathroom floor and on wall in shower. Cheap repairs made in bathroom.

Staff was great and very friendly. Location for shopping was awesome. Everything you need is around the hotel. No need for a vehicle to get around.

Parking, valiay service that was no where to be found.

Room was clean & in good condition. Rating 3/5 due to hotel not having a nearby parking garage. This was extremely inconvenient having small children. Parking was also an additional $50 fee. Otherwise, hotel and breakfast were great.

Their systems were down and kept 30 to 40 guests waiting at the lobby for 3 hours without any food or alternate arrangements. There were no apologies or discussion on the issue and were back to business as usual.

I was a bit disappointed with the size of the room, it was way to small. Even the dresser cabinet were small. Also we had to ask

Everything was great really. We would definitely stay here again. Front desk staff is kind, helpful, and bright. Parking is nearby. Breakfast was good. Room was spacious and clean. Lots to do nearby.

Room was spotless. Customer service was great! We enjoyed our stay. I’ve stayed here more than 5x and never had a problem. They actually change the bedding and all!

Beautiful hotel! From the lobby to the room I was very impressed by the quality of the hotel! The staff were so kind and helpful. And the cost for the room was not insane, it was more than reasonable for being in downtown Chicago! Loved every minute!

Staff was great!

Stay was good. Found one towel that was dirty in our room. Also the pool not being open for half our stay really was disappointing.

The room was nice, the staff was nice. Great location, felt safe. Loved that there was coffee & tea out 24/7.

Very clean, good modern facilities. Good location. Decent breakfast options. Comfortable bed and couch. Best hotel gym facilities I’ve used also. Definitely would stay again.

Great. They closed the pool while I was there for maintenance. One of the maiin reasons I picked it it was because of the pool. And they didn’t advertise anything prior

Otherwise breakfast was very good, neat and well stocked.

Clean rooms, but paper and plastic forks and knives!

the staff was basically courteous, although none were as the person who checked us in. the breakfast didn't consider clients with dietary needs and they didn't consider me being a senior or disabled

Great customer service and very clean

Everything was very clean. We were very happy with our room and the staff was very friendly. I would definitely stay here again.

Staff was very courteous and nice. Check in was very easy. Room was nice and the breakfast buffet was excellent! Only issue was we rented for the in door pool but the water was to cold to swim and enjoy like we wanted.

Had a great stay. Will return!

Good clean place to stay and close to many good places in Chicago downtown

Our check in was quick and smooth. All staff were very friendly. Breakfast had a good variety of items.

Staff was friendly and helpful.

Cozy, calm hotel with friendly staff!

Excellent Customer Service…YOLO at the front desk!

YOLO is a great asset to your company!

Noisy and disturbing neighbor

This was one of the best stays and best sleeps we've ever had. The breakfast was the best we've had too. Our favorite Chicago hotel to date!!

Yolo at the front desk was amazing. The room was fantastic and I enjoyed my stay immensely.

Clean room, the staff was very friendly. Breakfast was nice, pool area was clean. Would recommend.

Breakfast was great and the staff was amazing!

Nice enough room, but the service was fantastic.

Yes, clean room and bathroom

Everything was excellent.

Perfect

Cute hotel and the restaurant was pretty! It was nice and convenient that they served breakfast!

I would like to have good and free parking

Very nice and updated. Service and staff were amazing. Would definitely stay here next time visiting Chicago.

Clean room, friendly staff.

Clean, friendly staff, good location

Very nice hotel

Great location in the city. Lobby is modern and beautiful. Staff were welcoming and professional. Made the check in and check out process easy and efficient! King suite was spacious with 2 rooms. One with a sitting area, Tv, and kitchenette. Other room was also spacious with a king size bed and still plenty of room. Bathroom was generous size too. The CLEANLINESS stands out. And I have high standards! Thank you for an excellent stay.

Great location

Comfortable bed, friendly staff

Hotel charged me for extra night

Everything was perfect !

The staff from arrival to departure was great even the valet. I will be staying here in the future

Great room, great hotel, great customer service.

The only drawback is lack of valet parking if you have an SUV was not allowed due to size and fear of theatre as I was told

Мені дуже сподобалось))

Friendly staff

Thoroughly enjoyed our stay! The rooms were comfortable and clean and the breakfast was hot and delicious! The only thing I would change would be the toilet paper. It was worse than the to in the subway stations, but that's pretty minor! Overall, we'll be back! I'll just pack some Charmin ;) the staff was super friendly too and held our bags after checkout while we did more sightseeing. Definitely recommend!

Our room was in close proximity to the fire station. So there were a LOT of sirens. But it was a clean and beautiful hotel. There were also about 6 kids screaming at the top of their lungs in the pool, but that reflects on the parents and not the hotel. Just be aware of the acoustics…

Very friendly staff. Clean room. Loved how it had good security and amenities.

The rooms were mediocre, clean but the bed was uncomfortable and the pillows flimsy. The breakfast was poor quality, frozen eggs, kielbasa slices, no fruit, sugary cereal. The room next door had a party, they were loud, yelling & cussing from 8:30 pm until 5am. We called the front desk twice, nothing was done.

…

The staff was courteous and helpful.

Every

Amenities

The room was clean, the staff was courteous and polite, and I enjoyed the ample walk-in shower

This hotel failed on the most basic responsibilities of hospitality: safety and accountability. **First—and most serious—our room was robbed.** A laptop, two iPads, and a camera were stolen directly from our room while my husband was asleep in the bedroom with the doors closed. The circumstances strongly suggest an inside job or, at the very least, a shocking lapse in security. There are no security cameras on any guest floors, nor outside elevators or stairwells—an astonishing oversight for any modern hotel. Management claimed to follow “protocol,” yet that protocol somehow couldn’t determine who accessed our room or when. What makes this even more infuriating is that all three devices were actively tracked after the theft. We provided management with details and a clear one-hour window during which the devices were taken. Despite this concrete information, the final response was essentially, “nothing can be done.” No accountability, no meaningful investigation, and no reassurance that guest safety is taken seriously. **Second, sleep here is very difficult.** The hotel is directly next door to a fire and ambulance station. Sirens go off throughout the night—loud, frequent, and disruptive. This critical detail was not disclosed prior to booking. Between the theft, the lack of basic security infrastructure, the powerless management response and nighttime noise, this stay was stressful, unsafe, and deeply disappointing.

Amazing staff & service! Clean hotel and we cannot wait to come back!

Room was good. But was not cleaned the next day. So that was dissapointing returning to a unclean room and bed in the evening.

Large, clean rooms. Great Breakfast. Super attentive from valet to front desk to dining room staff! Great location, can walk many places, even in December cold.

Yes

Clean room and excellent location near dining, enjoyed our 2-night stay.

The staff was great!

Space but only 1 toaster and 1 waffle maker. They can have 2-3 stations for toaster and waffle maker

Great stay,friendly staff. Highly recommend rather your traveling with family or alone. Thank you my Hampton family as always.

Love it and enjoy staying there

Perfect

Clean room

So overall it was okay. The lobby did smell of weed when we came in and the room wasn’t super clean, but the staff, food, room, and amenities were lovely. We’d stay there again and you can’t beat the location. They do need to improve on responding to customers as their texting feature was a bit of a joke.

friendly and helpful staff

Our room was excellent…very roomy and clean. The hotel was in a great area, other than it is right next door to a fire department. I’m not sure if it makes a difference which side you stay on, but we heard every time a truck went out throughout the night.

Room was organized very well every day.

Great free breakfast. Next to fire station with frequent dispatches with sirens. No hot-tub. Heated pool was very nice. Convenient bag check. Highly recommend.

Locks broke on door, water didnt drain while taking a shower

Excellent

Everything about this hotel was perfect until it was time to sleep. We tried to turn the heat down and once we did it would not change temperature. We checked the temp in our room and it said 87° F. Heat was steadily pumping out even when we turned it off which made it hard to sleep while sweaty and hot. Overall, everything else was pretty good, friendly staff, very clean and convenient location.

Very clean hotel and beds were very comfortable

Had the best stay here! Would definitely stay here again!

Gentle staff Perfect

Loved the staff. Very pleasant and willing to help all the time.

The front desk was amazing!! And housekeeping was so accommodating!! Great location!!! Great breakfast!

Room was nice and clean. Staff was very friendly and helpful

We did not take advantage of breakfast

Great staff and hotel.

The hotel and staff were amazing! Very kind and considerate. The breakfast was outstanding!

Everything was wonderful!

Clean enough, couldn't get another box of Kleenex

Staff was helpful, pleasant and professional. Room was clean and neat. Beds comfortable. Breakfast was amazing.

Nice room, but I have never been in a room with no microwave until this stay

Easy walk to Randolph St. theaters

Very clean throughout! Great breakfast! Great pool! Would definitely come back 😊

All good.

The beds are old and saggy. They need to be replaced. I woke up with bad back every morning.

The inside was great. Lack of parking and people being killed outside are unappealing.

Great location within walking distance of everything we came to do in Chicago! Our room had the right amount of space in the right configuration for our family.

We had an amazing stay here!

Cleanliness. Pool, breakfast was great!

Reception it was

Overall great hotel

Because the lights were very poor.

Always an overall great experience, front desk crew is always amazing and customer service oriented. Breakfast crew is always amazing and prompt.

Excelente servicio excelente todo

Yes but I felt like it wasn’t cooked all the way

Really smooth check in and check out. Good breakfast options. Was a bit disappointed in the fact that the room was not as clean (lots of dust and crumbs in corners). The kitchen area also did not have any of the amenities that normally come with suites (dish soap, sponge, plates, utensils). We picked a suite so it would be easy to make meals for kids but we felt like there was nothing there except a microwave and sink which we could’ve had for less $$ in a regular room.

Friendly and efficient staff. Nice breakfast options.

Clean, nice room, responsive to inquiries nice breakfast

The only area I felt could be improved was the breakfast. There weren’t many warm options besides eggs (omelet), sausage, waffles, and oatmeal. I would’ve loved to see a bit more variety, like bacon, hash browns, or even more fruit choices. Overall, though, it was a great stay!

Awesome place and quite

We got the one bedroom suite because there were 6 of us. The room was clean and nice and spacious. The setup was also nice. The staff was welcoming and helpful and allowed us to check our bags so we could walk around before check in and after check out.

Good staff, clean room, good prices, and breakfast.

Great breakfast. Room was clean and staff were very helpful.

Awesome room and great staff

I absolutely LOVED the front office staff, especially the lady that helped us most days we were there. There was also a gentleman that gave us fabulous tips on how to get to the airport!! Of all the hotels I have stayed in, THIS is the one I will return to!!

But Yolo at the front desk was very welcoming. The lobby was very nice. Our room was Clean and comfortable. The only downside would be that it felt like the air circulation could have been better. The vent was on one side of the room and if you're sleeping on the double bed on the far side, it was hard to get that air. We would definitely stay again though!

Rooms were clean, staff was helpful and friendly. Food was plentiful at breakfast even at busy times it was well stocked and a nice variety. All of the small appliances functioned properly at breakfast and all of the room and property mechanisms worked properly and effectively. Clean, felt safe, walkable and dining options of all price ranges.

It was a great stay!

Was great

Yolo delivered a great customer experience for our stay!

Had a wonderful 3 night stay!

We got an upgrade to a suite and it was great! It was very busy but the staff was super helpful.

Great stay

To lobby was very beautiful. All staff were friendly and helpful. We utilized the valet parking and walked to almost all of our destinations. Overall it was a great stay in a convenient location.

The staff was very nice

Valet service was terrible—stole shoes from my vehicle. Trusted staff was terribly wrong. Luckily, I grabbed everything else from the car, leaving my shoes behind overnight, assuming the valet would have my vehicle checked in. Upon reading the pamphlet, the valet company is an affiliated company to Hampton Inn and NOT responsible for any possessions lost or stolen.

Great stay! I would definitely stay here again!

Excellent staff, friendly and responsive. Heads up that there is no parking, the hotel will validate parking for a self-park a couple of blocks away. As of Sept. 2025 the self park was about $58 a night

Very nice property

Had to wait 45 minutes to give car for valet service which is unacceptable.

The breakfast was great… I loved my view from the room… I love the quietness of the hotel. I loved that it was in walking distance of restaurants/ 7 eleven. I will be back

Having a dining area in the room with sink

We enjoyed a room with a wet bar which gave us access to an extra sink while the bathroom was in use. Our room was clean and the layout was nice. We did not mind the street sounds and the sounds from the fire station one block away. We used valet parking which was very convenient. I would stay here again.

Front staff was very helpful. Self-park is located very close and you are able to exit/re-enter during the term of your stay. (Price will come out of deposit)

Room and bathroom were clean. Not a ton of lighting in room but worked for me. Space was good for two people. Stayed a short time but there was not always someone at the front desk when needed.

Hotel had plumbing issues. Didn’t get the room I paid for. When we arrived to the room and realized it wasn’t what we booked, called down to the front desk and someone just hung up on me when inquiring if we could switch to a different room. Nothing was done to compensate for the issue. Toilet was running in the room the entire time. Also right next to a fire station

Great experience.

I like the room very neat and clean , very accommodating staff. The place is really safe not too busy street. Have an excellent stay

Sink leaked, bed was uncomfortable, only 1 towel for shower. Staff was very helpful though.

The overall experience was great. Friendly staff at check-in, clean room and nice and quiet throughout the night.

Everyone was super friendly and the hotel was beautiful and clean

Excellent staff! Loved how close it is to everything

Breakfast, pool and service was good.

Breakfast is routine and not great. Evidence of prior water damage in the room. Police and fire sirens going off all night.

Thought everything was great!

Fabulous.

The hotel was very nice. The staff at the reception were friendly and welcoming. The breakfast was tasty, and the rooms were clean and comfortable.

The staff and accommodations were great for a family. The breakfast was great everyday and the staff were on top of anything getting low.

Property does not have its own parking which is little bit inconvenient.

Breakfasts

Across the street from Fire department

Perfect location, price was very reasonable

Everything was great happy i chose your hotel

Staff was friendly and helpful. Room was clean and well stocked. amenities were clean and updated, pool was cool but clean and in great condition. Patio area was nice. Breakfast was fine, convenient and staff was helpful and nice.

One of the best bargains in town, quick check in with professional service, a nice bank of fast elevators with secure usage, large, clean rooms, good amenities for bathing and coffee, safes that are easy to use, a buffet breakfast that could use a little variety, and a pool I used to swim laps in. The best part, it’s close to everything and the Red Line train to Wrigley is less than a 5 minute walk away!

Hotel lobby was beautiful, and room was very nice. Our room was on the top floor (12th floor). The only complaint was the water pressure, or lack thereof. Location was very convenient to the Red Line.

Location and staff

This is a downtown Chicago property, so the check-in is sketchy. Park in the street with blinkers on and go inside to register. The staff were very nice, and the rooms were comfortable and quiet, with a great bed and a clean bathroom.

Stay is good

We liked the room

Location was excellent, many places to eat, walkable, also metro and bus accessible. I liked it and would recommend it. I travelled with my family for vacations

Location Price The so so Breakfast just ok Con Did not clean room till last day even though they said they would

The staff was so helpful, the breakfast was great with lots of variety, the pool was great for our son. The bed was comfortable and the room was clean!

Had a positive experience,though wish the rooms had microwaves.

We were happy with our stay right from check-in, room was clean and the beds were comfortable. We didn’t use the pool of gym, but it was decent looking and great that those options were available. Location was awesome for travellers without a car, like us. Not far from prime locations to eat, shop, visit beaches and sporting events, and anything else the city of Chicago has to offer. The only downfall was the amount of sirens we heard as the hotel was close to a fire station. But this is quite normal in downtown areas of big cities.

Good hotel. Ideal for family of four. Well located. Very friendly and helpful staff.

Stayed here for a long weekend with 4 kids. Rented the Queen corner suite. My daughter said the pull out couch bed was the most comfortable she has stayed on in a hotel. Room was very spacious and had everything we needed. Staff was exceptional, especially, Bella, who checked us in and remembered me by name throughout the stay. Everything we wanted to see was within 20 mins walking distance (Navy Pier, Riverwalk, restaurants, Millennium Park).

Suite was a great size for our family. Breakfast foods were fresh daily. Nice to have coffee and tea available throughout the day. Easy access to public transportation and walkable to many sites.

Great location

Good place to stay.

Close to downtown so I can visit good spots by walk.

We enjoyed our stay with our grandchildren very much. The staff was professional and helpful. The suite was clean, comfortable and spacious.

Perfect for my familys weekend away

Wonderful customer service!

The hotel itself is lovely, and the rooms are spacious and comfortable. However, one major area for improvement is the pillows. Please, please consider investing in higher-quality pillows — it would make a world of difference. A good night's sleep is essential for your guests, and better pillows would truly elevate the overall experience.

Great location. Nice lobby area. Seemed fairly new. The pool was fantastic with a nice outside area immediately next door. We did find the breakfast to be fairly limited in options though compared to other Hamptons we’ve stayed in.

This property was everything I hoped for after reading the reviews. The lobby looked amazing as it did in the pictures, but the suite was just as pristine as well which is always a concern. We loved the modern kitchenette space. The bedding was comfortable. The internet access supported all of our devices. The hotel itself was centrally located to plenty of activities restaurants, a convenience store and even a grocery store. We were able to walk most places and Ubers were easily accessible. We did get a room on the opposite side from the fire station which was helpful. Even though we could still hear the siren, it wasn’t bothersome as it is just part of city living. It didn’t disturb our sleep nor our kids. We would most definitely stay here again.

The rooms were super cute, loved the pool, all the staff were incredibly sweet and helpful

Staff was friendly and helpful, rooms were clean and comfortable. Would stay there again!

Bella at the front desk was lovely. The hotel location is great and has a nice restaurant next door.

This hotel is right next to a fire station, so be warned, you’ll be woken up all night by emergency response vehicles. Very noisy. Other than that, the staff were helpful, the breakfast spread was great, and the rooms were well kept.

Poor air conditioning. Breakfast was very crowded and selection seemed very low quality.

Staff was awesome! Above and beyond! Arthur and Brent were incredible

Location is good but property is a bit updated. Broken cabinet in kitchen.

The fruit options at breakfast were not good (the bananas had dark brown spots and were too ripe for consumption

Great location for site seeing and touring Chicago. Very friendly staff, amenities were very nice. Room was really spacious with separate living room and kitchen area. Breakfast was a nice start to the day. Room wasn’t cleaned one night but front desk quickly brought fresh towels. Indoor pool wasn’t heated so was quite chilly.

Good

Our suite was spacious and clean. Staff was friendly. One thing to keep in mind is if your room is on the street ours was, it's across the street from the fire station & the sirens are frequent & very loud. It's the only reason my review is 4 star instead of 5. The hotel itself is lovely and we would stay again, but in a different room.

Good price walkable clean good breakfast

Great stay for a business conference!

I enjoyed my stay here. I didn’t get a chance to experience breakfast or the pool, but it's nice that they're avaliable. I loved the area, very easy to walk for food and entertainment. The bed does need replacing as it makes a squeaking noise when you sit on it and the mattress wasn't that comfortable. Even with that, I would stay here again.

Didn’t realize a very active fire station was right outside our window - was kind of loud

Good location, close to main attractions but not in the center for craziness. Good for families.

The breakfast was good but it was a long wait to stand in line due to the crowds. Location great. Across from a fire station that was constantly sending out firetrucks (which are noisy). But

Family stay in the city. Was a great week and relaxing. Had great breakfast each morning. Room was clean and comfortable.

Beautiful property! Valet was quick and efficient, definitely recommend over finding your own parking. We stayed in a king suite, which was perfect for our family of 3.

The hotel and staff we amazing. The location was convenient to walk to man attractions

Many things within walking distance enhanced the hotel stay.

All good

Early check-in was not available and then our room wasn’t ready at 4:00. We weren’t able to get into the room until after 5:00. When we finally did get in, we had no conditioner or body wash in the shower and we had 1/2 a roll of toilet paper.

The only down side was we got a suite and the only bath room was in our bed room so the kids had to go through our room to do their business. Great value , great location!

Very friendly staff, good breakfast, nice clean room that fit the needs of the 6 of us, family friendly.

My husband and I stayed here with our two-year-old and had a great time. I'd stay here again. The location is very convenient to walk down to the river or around River North. It was clean and comfortable with good air-conditioning, a plentiful breakfast with many options, and a pool area. My only deductions on my rating are because when we arrived after flying in from the East Coast and went to check in, we were told our reservation had been cancelled! This was extremely stressful, as we had not done this and were counting on the hotel for our six-night stay. Expedia and/or Hampton Inn had some glitch in their system that caused our room to be cancelled without notifying us. The hotel was fully booked except for one room, which was not the room type we had reserved, so we had to spend a night in a smaller room and then move to the suite we had reserved for the rest of our stay. It was stressful and inconvenient for the start of our trip, but the rest of the trip was very enjoyable. I'd just suggest calling to confirm your room is reserved before arriving to avoid the stress we had. As I said, however, I'd still stay here again!

Loved the front desk ladies. Hotel was easy to find, everything was super clean. We would definitely stay again.

Love the free breakfast, pool, and patio area!

Safe and good for families

It was very close to the Magnificent Mile, river cruises along the Chicago River and taking a bus/trolley to Navy Pier. I'll stay there again when I come back to Chicago.

Everything was great except house keeping only came twice in 3 days and didn't restock the TP soap or coffee you had to ask the front desk

Was a great room and a great location. Was able to check in early when we arrived early.

I liked the location and room comfort. I did not like the long lines for breakfast

Great for families. Nice breakfast.

Only stayed here for a night with my mom for my Stray Kids concert at Wrigley Field and the hotel was reasonably priced, safe, clean, chic, high quality and generally easy to navigate around in the hotel. Also, very quick and helpful customer service too. Which I highly appreciate. Both me and my mother enjoyed our stay here. Thanks! I would definitely stay here again in the future.

Easy checkin. Had hoped for slightly earlier but was not available

This trip was wonderful and it began with the excellent customer service from Jodie, Ben and Bella!! Everyone there went out of their way to make my Granddaughter’s birthday trip unforgettable!! Thank you all!!

Everything was excellent! Keep it up

Excellent

Great location with lots of great food and walking distance to everything. AC in the room would not get below 69 degrees which made it relatively uncomfortable to sleep at night. Even more uncomfortable after showers due to the steam

Expensive property with expensive parking.

It is a great hotel, good location, and save place for our cultural trip in Chicago.

Our room was great for our needs, but the beds were a little on the firm side for my taste. The pool was a little underwhleming and seemed small for the number of guests. Our only other hiccup was maid service seemed inconsistent. We were out of our room daily from 9 am to 4 pm or so. One of the days, the maids were in our hallway when we returned, but hadnt gotten to our room. Another day they just never showed up at all. On check out day the maids arrived at 9:30 am while we were finishing packing up for our check out. Check out was at 12 pm and we vacated the room at 10:30 am. All in all, the hotel staff was friendly and we were satsfied with the stay for the price.

Great!

The front desk was so helpful in answering all of our questions. The pool was great and breakfast was very good. The rooms were clean and a great size. The valet was also great. We were greeted with a friendly smile everytime we came back to the hotel.

We had a very pleasant stay. The hotel has a modern look and feel, with spacious rooms, comfortable beds, and a thoughtful touch in providing sustainable soaps and lotions in refillable dispensers—something we really appreciated. The breakfast selection was excellent as well. One suggestion for improvement would be to replace the single-use cutlery, cups, and plates with reusable alternatives. It felt like an unnecessary source of waste, especially given the hotel’s otherwise commendable sustainability efforts.

The hotel was excellent. We enjoyed the pool. The food was great for breakfast. Are only surprise. Was the cost of my car in the car parked for 3 days? I wish I'd known that up front.